About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Portland, OR About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion. Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio (Security, Networking and Developer Platforms). Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Technical Acumen: Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Strongly Preferred Qualifications (The "Good-to-Haves") Cloudflare AI Stack Experience: Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI, AI Gateway, and Vectorize. Applied AI Knowledge: Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures. Coding/Scripting: Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Houston, TX About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer's environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes. AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms. Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field. Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Technical Support Engineer 2 Ireland on Twilio's Voice, Platform Application & Segment teams (VSPA). About the job This position is needed to support our customers' use of the Twilio platform, and help customers get the best experience from Twilio's products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio's APIs and SDKs. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. Responsibilities In this role, you'll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. Review internal knowledge to stay current on industry shifts and standards. Assist your manager in process improvements by surfacing customer pain points to assist in process improvement. This position will also require supporting our customers on holidays to ensure that our customer's needs are met. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 2+ years of Technical Support Experience or similar relevant experience. Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus. A good understanding of Object-Oriented Programming (OOP) concepts. Basic understanding of SQL and query-writing skills. Good understanding of APIs, HTTP Protocol, and RESTful services. Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Experience troubleshooting SIP, VoIP, and IP telephony issues. High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. Ability to stand in the customer's shoes and demonstrate dedication to the customer experience. Excellent written and verbal communication skills. Desired: Bonus skills: - Serverless (Lambda) experience. - Expertise with both native and mobile applications is a great bonus. - Having related experience in troubleshooting contact center products. - Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. Understanding of WebRTC is a plus. Experience working collaboratively with team members in different geographic locations and time zones. Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to influence and build effective working relationships with all levels of the organization. Interest in utilizing customer feedback to identify and drive improvements in our products. Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Senior Global Campaigns Strategist. About the job As a Sr Global Campaign strategist, you are responsible for owning, developing a major campaign that drives awareness and opportunities for Twilio. This role is highly cross functional, working closely with both internal marketing partners across regions, sales, product, and company leadership to design bold campaigns that deliver on business objectives. You possess a proven track record of leading multi-channel global campaigns with success, collaborating with stakeholders, and finding opportunities to strategically uplevel Twilio's campaign engine. The ideal candidate has an advanced understanding of how campaigns resonate with a global audience, not just one country. You are skilled in understanding the modern AI-driven buyer journey at each stage of the funnel, have the ability to translate messaging frameworks into effective campaigns, and thrive in a collaborative environment. You recognize the value of running an integrated campaign motion, and have the ability to think both strategically and execute at an operational level with ease. Your performance will be measured by your ability to execute and achieve measurable results including building brand awareness, developing a system of content and assets that is valuable to all regions, and building campaigns that accelerate growth velocity. Responsibilities In this role, you'll: Set a strategic vision for a large and visible global campaign and execute operations for any campaign motions. We are looking for someone who is very strategic in terms of knowing the audience, how to create content that resonates, tactics to reach that audience, and ideas that are visionary and tactical. Be accountable to company leadership on the effectiveness of your global campaign remit and programs Strong project management skills and ability to use data to guide decision-making and resource allocation. Design and execute strategic end-to-end campaigns that both engage and convert prospective buyers with a focus on specific buyer and vertical segments Partner with product marketing, content strategists, brand strategists, creative designers and other regional campaign teams to create campaign themes and messaging that translate into impactful marketing campaigns. Act as the central point of contact to guide a pod of cross-functional partners Build strong relationships with key cross functional stakeholders across multiple organizations to ensure campaign enablement and engagement A global systems approach. Develop scalable, repeatable campaign playbooks that can be scaled quickly with a large variety of content that works in all regions Track program results , measure program success and report metrics to customer success, sales and marketing stakeholders and executives. Then analyze campaign performance, surface insights and provide recommendations for optimizing results AI-Driven Enablement: We want you to infuse AI frameworks into all aspects of the campaign model. Ideally you would disrupt the norms and evolve the team and programs to be progressive. And equip teams across the organization with the tools, guidelines, and frameworks to create high-quality content at scale, including standards, reusable templates, and AI-assisted workflows that improve consistency, speed, and quality. Budget Management: Manage and allocate budget for campaign production resources across all campaign and persona needs, including original content, video production, localization, and agencies to ensure efficient and high-quality execution and return on investment Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Deep understanding of marketing funnel tactics and metrics by funnel stage Understanding of enterprise buying cycles, sales processes and stakeholders, especially in B2B tech Self-starter who excels in a fast-paced, collaborative, and innovative high-growth environment Ability to manage multiple work streams and has presence with the team and leadership Strategic thinker with strong attention to detail 7+ years working as a campaign strategist in B2B or tech Proven experience building and delivering on integrated programs and managing all tools, processes, and assets Exceptional communication skills, both verbal and written, with the ability to drive alignment, set expectations and drive to success Works well with cross-functional teams and executives, to ensure consistent content is delivered across the company A champion for fostering a culture of trust through feedback, communication, and transparency Desired: Excellent written and verbal communication skills. Ability to influence and build effective working relationships with all levels of the organization. Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple countries. Experience with primary research strategies and types of content creation Strategic ability to see opportunities across campaigns and programs where new types of content and programs will thrive. Experience building world-class brands through premium content Experience with a variety of AI, design, analytics, and video tools. Proficiency in digital marketing tools and platforms such as Tableau, Salesforce, AEM, Google Analytics, LinkedIn Campaign Manager, Meta Ads Manager, Canva Location This role will be remote, and based in Singapore. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The AirCover Insurance Platform team builds the systems behind AirCover, which includes Host liability insurance, Experiences liability insurance and Host damage protection. We are expanding insurance products across global markets and building the experimentation capabilities that help us understand and increase the share of Hosts and guests who are covered. You will join a fast-growing team with greenfield opportunities and a multi-year platform roadmap. The Difference You Will Make: Build and own backend services and APIs for policy, coverage, enrollment and regional rules that scale to new markets. Translate regional regulatory and product requirements into configurable, reusable platform capabilities. Implement experimentation hooks, logging and metrics so Product and Data Science can test offers and measure attach rate with confidence. Partner with Product, Design, Data Science, Legal and other engineering teams to prioritize the highest-impact work. Use data to find gaps in conversion and reliability, and drive fixes and improvements. Mentor engineers and champion best practices in code quality, testing and operational excellence. A Typical Day: Design, build and operate distributed backend services in a service-oriented architecture, with reliable monitoring, logging and alerting. Write and review code and technical designs, and make sound architectural trade-offs. Build data pipelines and events that support analytics and experiments. Collaborate with infrastructure, security and privacy teams to meet high standards for data protection across regions. Take part in on-call rotations and help improve system reliability. Your Expertise: 5–9+ years of software engineering experience, ideally building and scaling backend platforms in a global or multi-regional context. Proficiency in backend development in Java, Kotlin, Python, Go or similar. Experience architecting high-scale services and APIs, with working knowledge of relational databases and SQL. Experience with A/B testing or experimentation systems, and using data to drive product decisions. Experience in insurance, payments, fintech or other regulated domains is a plus. Ability to work through ambiguity and collaborate deeply with cross-functional teams. Excellent communication, able to explain complex technical topics to technical and non-technical audiences. BS in Computer Science or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $195,000 — $220,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing our users' business needs with technical constraints—and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe. What you'll do As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on—developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale. Responsibilities Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders. Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed. Partner closely with GTM and other user-facing teams to deliver a coordinated experience across your accounts, pairing technical ownership with commercial strategy. Translate customer and developer needs into actionable product feedback: aggregate patterns across accounts, size the business impact, surface it to Product and Engineering, and follow through to completion. Develop and maintain account-specific operational runbooks, escalation paths, and success metrics (uptime, latency, transaction throughput, settlement timelines). Proactively review your accounts' implementations to identify improvements and surface potential issues—across areas like performance, reliability, and compliance workflows—before they impact the user's experience, and flag growth opportunities to partner teams. Deliver regular business and technical reviews with customers (quarterly reviews, post-mortems, roadmap previews) and drive action items to closure. Create and maintain user-facing technical documentation, sample code, and troubleshooting guides that reduce friction and enable self-service. Lead cross-functional projects and process improvements that reduce operational friction, improve SLAs, and scale TSC coverage and effectiveness. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years in enterprise-level, client-facing technical roles such as Technical Account Management, Technical Solutions Consulting, or Solutions Engineering. Strong experience with RESTful APIs and webhooks, and the ability to explain API concepts, integration patterns, and troubleshooting steps to both technical and non-technical stakeholders. Working familiarity with stablecoins and blockchain fundamentals, including chains, wallets, on-chain transaction lifecycle, and on/off-ramps, with genuine enthusiasm for going deeper. Strong technical troubleshooting skills and demonstrated experience partnering with engineering teams to resolve production incidents. Excellent written and verbal communication and stakeholder management. You can hold both business-level and deeply technical conversations, and influence cross-functional teams. Experience owning complex projects across multiple teams, including timelines, dependencies, and deliverables. Comfort operating in a fast-moving, ambiguous environment and prioritizing between reactive and proactive account work. Preferred qualifications Hands-on experience implementing crypto, stablecoin, or blockchain systems, including blockchain APIs and integrating digital assets with traditional financial systems. Background in payments, fintech, or cross-border money movement, including how traditional rails and stablecoin rails interoperate. Comfort with observability tooling for diagnosing production issues, such as Datadog or a comparable platform for log search, dashboards, monitors, and distributed traces. Experience with tools like Postman and cURL, light scripting in Python or Node.js, basic SQL, and AI coding agents for debugging and root-cause investigation. An operations-savvy mindset, with a track record of removing process friction and replacing one-off workarounds with scalable processes. Strong product sense and comfort translating customer business objectives into technical implementations and product feedback.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and create new business models. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing some of the most important work of your career. You can read more about the business we're building and what we're looking forward to in our annual letter. About the team The Risk team builds trust, an essential ingredient for Stripe's mission to increase the GDP of the internet. We make it possible for millions of businesses to access and use Stripe's financial infrastructure while protecting our users, financial partners, and the broader ecosystem from harm. Risk sits at the center of our users' and Stripe's ability to grow safely. We help legitimate businesses access Stripe's financial services, provide credit to creditworthy businesses, and increasingly help users manage their own risk. We also prevent fraud and financial crime, manage Stripe's credit exposure, meet our obligations to regulators and financial partners, and enable Stripe's product teams to launch and grow products safely. To do this, we set the policies and standards that guide how Stripe manages risk and develop the advanced AI, infrastructure, and product experiences that put them into practice for Stripe and our users. At Stripe's scale—$1.9T in annual payment volume, equivalent to 1.6% of global GDP, across millions of businesses—we face risk problems no other company has encountered. The opportunities and complexities are only growing as AI reshapes what is possible, Stripe expands its product suite, regulators raise their expectations, and we support more businesses in more countries. What you'll do As a Senior Staff Product Manager for Risk, you will lead cross-Risk and cross-Stripe initiatives that fundamentally change how Stripe and our users manage risk. You will identify the most important opportunities that cut across Risk's infrastructure and products, define solutions to our most ambiguous problems, and drive execution from early technical shaping through delivery and adoption. You will operate as a product counterpart to Risk's senior technical leaders. You will shape infrastructure and product direction across Risk, connect work that would otherwise remain fragmented, and help product teams across Stripe build on Risk's capabilities. You will remain deeply engaged in the work, helping teams navigate difficult technical and product decisions. You will partner closely with Risk leadership to shape the organization's strategy, vision, and most important investments. As a senior member of Stripe's product community, you will also coach other PMs, raise the quality of product thinking across Risk, and advance the product management discipline across Stripe. Responsibilities Identify high-leverage problems that cut across teams, turn ambiguity into clear product and technical direction, and establish measurable outcomes. Lead major cross-Risk and cross-Stripe initiatives from initial shaping through delivery, adoption, and iteration. Lead changes to Risk's approach to leveraging data and AI to accurately identify and mitigate risk at scale. Partner deeply with engineering, data science, and ML leaders to shape architecture, data foundations, models, APIs, and product experiences. Help product teams across Stripe build on Risk's capabilities quickly and effectively, while guiding Risk teams toward coherent, reusable infrastructure and product decisions. Partner with Risk leadership to define multi-year strategy, identify the organization's most important bets, and make clear investment and sequencing decisions. Build alignment among teams with different goals and constraints, resolving difficult tradeoffs and driving progress without relying on formal authority. Coach and mentor PMs across Risk, helping them strengthen their product judgment, technical depth, strategic thinking, and execution. Advance the product management discipline across Stripe by raising the bar for how we define problems, develop strategy, partner with technical teams, and deliver complex cross-organizational work. Who you are We're looking for an exceptional product leader who combines strong technical judgment with product insight, strategic range, and executional rigor. You identify important problems before they become obvious, bring clarity to deeply ambiguous spaces, and mobilize teams around solutions that work across products, organizations, and time horizons. You are deeply curious and stay at the forefront of advances in AI and technology, finding practical ways to apply them to our most challenging problems. You move fluently from defining multi-year strategy to driving the details of execution. You build alignment and lead transformational work across teams without direct management authority. You earn trust through the clarity of your thinking, your focus on users, and your hands-on engagement in the work. You raise the ambition and effectiveness of the teams and PMs around you without needing to manage them. Minimum requirements A track record of identifying and delivering high-impact, transformational product or technical initiatives that span multiple teams and organizations. Demonstrated ability to bring clarity to deeply ambiguous problems, set a compelling direction, and drive work through execution and adoption. Strong technical judgment across data, machine learning, AI, APIs, platforms, and system architecture. Experience partnering deeply with senior engineering, data science, and product leaders to shape both technical direction and product strategy. Strong product judgment across foundational infrastructure and user-facing experiences, with a focus on building capabilities that solve real user problems. Deep quantitative fluency and the ability to use data and causal reasoning to understand problems, evaluate tradeoffs, and measure outcomes. Proven ability to influence senior leaders, build alignment across organizational boundaries, and drive execution without direct management authority. Experience mentoring and developing PMs and raising the quality of product thinking and execution across teams. Exceptional written and verbal communication, with the ability to articulate compelling strategies, influence technical and executive audiences, and make complex topics clear. High agency, intellectual honesty, curiosity, and a low-ego, hands-on working style. Preferred qualifications An engineering and preferably ML-based technical background. Experience applying AI and machine learning to complex, high-stakes problems at scale. Experience with fraud, credit, payments, financial services, trust and safety, or another domain involving complex decisions and asymmetric consequences. Experience working with globally distributed teams
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and create new business models. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing some of the most important work of your career. You can read more about the business we're building and what we're looking forward to in our annual letter. About the team The Risk team builds trust, an essential ingredient for Stripe's mission to increase the GDP of the internet. We make it possible for millions of businesses to access and use Stripe's financial infrastructure while protecting our users, financial partners, and the broader ecosystem from harm. Risk sits at the center of our users' and Stripe's ability to grow safely. We help legitimate businesses access Stripe's financial services, provide credit to creditworthy businesses, and increasingly help users manage their own risk. We also prevent fraud and financial crime, manage Stripe's credit exposure, meet our obligations to regulators and financial partners, and enable Stripe's product teams to launch and grow products safely. To do this, we set the policies and standards that guide how Stripe manages risk and develop the advanced AI, infrastructure, and product experiences that put them into practice for Stripe and our users. At Stripe's scale—$1.9T in annual payment volume, equivalent to 1.6% of global GDP, across millions of businesses—we face risk problems no other company has encountered. The opportunities and complexities are only growing as AI reshapes what is possible, Stripe expands its product suite, regulators raise their expectations, and we support more businesses in more countries. What you'll do As a Senior Staff Product Manager for Risk, you will lead cross-Risk and cross-Stripe initiatives that fundamentally change how Stripe and our users manage risk. You will identify the most important opportunities that cut across Risk's infrastructure and products, define solutions to our most ambiguous problems, and drive execution from early technical shaping through delivery and adoption. You will operate as a product counterpart to Risk's senior technical leaders. You will shape infrastructure and product direction across Risk, connect work that would otherwise remain fragmented, and help product teams across Stripe build on Risk's capabilities. You will remain deeply engaged in the work, helping teams navigate difficult technical and product decisions. You will partner closely with Risk leadership to shape the organization's strategy, vision, and most important investments. As a senior member of Stripe's product community, you will also coach other PMs, raise the quality of product thinking across Risk, and advance the product management discipline across Stripe. Responsibilities Identify high-leverage problems that cut across teams, turn ambiguity into clear product and technical direction, and establish measurable outcomes. Lead major cross-Risk and cross-Stripe initiatives from initial shaping through delivery, adoption, and iteration. Lead changes to Risk's approach to leveraging data and AI to accurately identify and mitigate risk at scale. Partner deeply with engineering, data science, and ML leaders to shape architecture, data foundations, models, APIs, and product experiences. Help product teams across Stripe build on Risk's capabilities quickly and effectively, while guiding Risk teams toward coherent, reusable infrastructure and product decisions. Partner with Risk leadership to define multi-year strategy, identify the organization's most important bets, and make clear investment and sequencing decisions. Build alignment among teams with different goals and constraints, resolving difficult tradeoffs and driving progress without relying on formal authority. Coach and mentor PMs across Risk, helping them strengthen their product judgment, technical depth, strategic thinking, and execution. Advance the product management discipline across Stripe by raising the bar for how we define problems, develop strategy, partner with technical teams, and deliver complex cross-organizational work. Who you are We're looking for an exceptional product leader who combines strong technical judgment with product insight, strategic range, and executional rigor. You identify important problems before they become obvious, bring clarity to deeply ambiguous spaces, and mobilize teams around solutions that work across products, organizations, and time horizons. You are deeply curious and stay at the forefront of advances in AI and technology, finding practical ways to apply them to our most challenging problems. You move fluently from defining multi-year strategy to driving the details of execution. You build alignment and lead transformational work across teams without direct management authority. You earn trust through the clarity of your thinking, your focus on users, and your hands-on engagement in the work. You raise the ambition and effectiveness of the teams and PMs around you without needing to manage them. Minimum requirements A track record of identifying and delivering high-impact, transformational product or technical initiatives that span multiple teams and organizations. Demonstrated ability to bring clarity to deeply ambiguous problems, set a compelling direction, and drive work through execution and adoption. Strong technical judgment across data, machine learning, AI, APIs, platforms, and system architecture. Experience partnering deeply with senior engineering, data science, and product leaders to shape both technical direction and product strategy. Strong product judgment across foundational infrastructure and user-facing experiences, with a focus on building capabilities that solve real user problems. Deep quantitative fluency and the ability to use data and causal reasoning to understand problems, evaluate tradeoffs, and measure outcomes. Proven ability to influence senior leaders, build alignment across organizational boundaries, and drive execution without direct management authority. Experience mentoring and developing PMs and raising the quality of product thinking and execution across teams. Exceptional written and verbal communication, with the ability to articulate compelling strategies, influence technical and executive audiences, and make complex topics clear. High agency, intellectual honesty, curiosity, and a low-ego, hands-on working style. Preferred qualifications An engineering and preferably ML-based technical background. Experience applying AI and machine learning to complex, high-stakes problems at scale. Experience with fraud, credit, payments, financial services, trust and safety, or another domain involving complex decisions and asymmetric consequences. Experience working with globally distributed teams
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe has a growing focus on our Renewals business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional product partners, and leadership. Partnership is provided across three pillars: Strategy and planning Operations Analytics and insights Within the GTM Strategy & Operations organization, our team, the renewals team of our GTM Post Sales Strategy & Operations is focused on driving business changes across business operations, insights, process, and tooling. We facilitate incremental Stripe productivity improvements to help our specialized sellers deliver key revenue results for their remit and drive Stripe Revenue. We are a global team with resources in the Americas, Europe and Asia Pacific. What you'll do Our team is still very nascent, with the majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This analyst is a critical person to the foundations and scale of the Renewals business. Their role includes: measuring and providing insights on performance, forecasting, and process improvement. Responsibilities : Set annual and quarterly SOKRs and track performance. Build actionable reports and insights for leadership reporting forums. Prepare for QBRs and other leadership meetings. Examine operational or financial data to uncover trends and guide decision-making. System and operational workflow management analysis and investigation. Improve business processes through data driven decisions. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of operations experience in a software solutions or technology company. 3+ years working with a GTM or Sales organization. Strong comfort with LLM and AI tooling (e.g. Cursor, Claude Code or Open AI) Data Analytics (Google Sheets/Excel data manipulation, SQL). Business and operational SLA reporting. Communicate clearly, proactively, and concisely. Self-starter and comfortable dealing with ambiguity. Preferred qualifications : Tableau or SFDC report development experience. Experience as a User and Report developer
Who we are About Stripe and Bridge Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Bridge, acquired by Stripe in 2025 and operating as a Stripe subsidiary, is a stablecoin-powered payments platform built to simplify global money movement. About the team The Financial Crime, Compliance and Risk Oversight (FinCRO) Investigations Management team provides second-line-of-defence (2LoD) financial crime risk oversight and coordinates casework across Stripe's EMEA region. The team manages user risk and synthesises investigative information into decision-ready analysis and intelligence for MLROs, RCOs, and other key stakeholders. It also identifies control weaknesses, coordinates complex investigations, and supports local examinations and inquiries from financial partners, law enforcement, and other external stakeholders. What you'll do We are looking for a financial crime professional with Luxembourg- and EU-specific experience to join the EMEA Investigations Management team. Based in Luxembourg, you will focus primarily on Bridge Building S.A. while also supporting Stripe's broader investigations work. As an Investigator on the EMEA Investigations Management team, you will: Review high-risk investigative casework and provide 2LoD oversight across a wide variety of financial crime risk types Prepare and submit Luxembourg Suspicious Transaction Reports (STRs) to the Cellule de renseignement financier (CRF) for Bridge Building S.A., working closely with the MLRO and in line with established governance Oversee local customer risk decisions for Bridge Building S.A., including matters escalated through country- or entity-specific risk management forums, in close partnership with the MLRO and Investigations Leads Review high-risk sanctions investigations, such as potential matches against relevant regional lists, and handle related submissions Use and evolve AI and agentic tools to enhance casework research and analysis, surface actionable intelligence, and improve investigative workflows while applying expert judgement and maintaining human oversight of risk decisions and regulatory filings Assess casework to produce clear investigative analyses, intelligence briefs, and other decision-ready outputs that identify threats, support reporting workstreams, and inform MLROs, RCOs, and other stakeholders Identify potential control gaps through casework analysis and recommend solutions to mitigate financial crime risks across the programme and in individual cases Serve as a point of contact for investigation-related inquiries from law enforcement and FIUs, financial partners, auditors, and other external stakeholders Demonstrate sound judgement and the ability to navigate complex, high-risk cases where the correct decision may not be immediately clear Who you are Minimum requirements 3+ years of experience in investigative roles within financial crime, AML, risk, intelligence research, or a related field Fluency in English and French Demonstrated experience preparing regulatory disclosures, including direct experience with Luxembourg STR filings and goAML A deep understanding of financial technologies, including payments, cryptocurrency, stablecoins, and Banking-as-a-Service products Strong knowledge of Luxembourg and EU AML, terrorist financing, and sanctions regulations Stakeholder management skills, including the ability to work effectively with MLROs and communicate complex risk decisions clearly Excellent research and writing skills and the ability to produce concise, decision-ready investigative outputs The ability to synthesise large amounts of information, including transaction data, using tools such as SQL, Excel, and AI The ability to work efficiently and independently in a fast-paced environment The ability to handle sensitive matters with discretion Preferred qualifications ACAMS or a similar professional certification Familiarity with macOS and Google products Technical curiosity and an interest in evolving financial crime compliance trends
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. Stripe was founded to make it easier for developers to accept payments. We've solved a small part of that problem, but our ambition is to go much further. What you'll do You'll build and enhance applications, services, and the OS that run on the physical Terminal devices. You'll also build the frameworks for other engineers, both internal and external to Stripe, to develop on our custom platform with ease. Responsibilities Design, build, and maintain Android apps and SDKs in Kotlin Develop Android payment applications for a variety of devices and form factors Work with engineers, product managers, designers, and stakeholders across the company to bring new features and products to mobile users Collaborate with Android developers who work on the Stripe mobile apps and Stripe Terminal to set best practices for Android development across the company Work with user research and product design to understand users and address their needs Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in Android development Experience working with at least one of the following- Kotlin, Java, Swift, Objective-C, Go, or Python Preferred qualifications Payments expertise or knowledge Backend infrastructure or services experience Listen well and internalize the best ideas from all over the organization while also setting a vision that others are excited to get behind You prefer simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable Thrive in a collaborative environment involving different stakeholders and subject matter experts Put yourself in the shoes of your users and be a steward of crafting great developer and consumer experiences
About Us Avenir Collective. Building the future of beauty, personal care and lifestyle brands. We acquire and scale high-potential consumer brands, bringing together the capital, people and operating expertise to turn strong brands into enduring businesses. Our difference is that we are operators, actively managing our brands and providing the capabilities, infrastructure and expertise they need to scale, while preserving the product, purpose and consumer connection that make each brand special. We're building a connected house of brands where great people, brands and ideas come together. If you're excited by building businesses, solving problems and working with a collaborative, entrepreneurial team, we'd love to hear from you. Your role at a Glance As a Senior Commercial Finance Manager in our Finance team, you will play a key role in supporting the Group Finance Director and wider leadership team by delivering accurate, timely and insightful financial reporting. Your main focus will be leading the preparation of Group reporting, budgeting and forecasting processes, ensuring financial information is clear, meaningful and supports better business decisions through close collaboration with stakeholders across the organisation. This role is ideal for someone with strong commercial finance expertise and a proactive, analytical mindset , who enjoys working closely with senior stakeholders and using financial insight to influence business performance. Your work will directly impact how we understand our performance, manage costs and identify opportunities for growth across the business. Location & Flexibility Full-time, permanent role based at our modern office in Holborn, London Working Hours: 40 hours per week, 9 am to 6 pm with a one-hour lunch This position is hybrid, with the expectation to go to the London office at least 2 or 3 days per week Key responsibilities Group Reporting • Prepare the Group's monthly management reporting. • Produce reporting for the Executive Leadership Team and Board. • Analyse revenue, gross margin, operating costs and EBITDA. • Prepare clear commentary explaining business performance, key movements, risks and opportunities. • Investigate queries from the Group Finance Director and senior leaders, providing clear answers and recommendations. • Continue to improve reporting, KPIs and dashboards. Budgeting and Forecasting • Support the forecasting process. • Support the annual budget process. • Prepare financial models and scenario analysis. • Monitor performance against budget and forecast, explaining key variances. • Highlight risks and opportunities early. OPEX Reporting • Prepare the Group's operating expense reporting. • Work closely with budget holders to review monthly spend. • Lead regular meetings with budget holders to review performance and forecasts. • Prepare monthly operating expense forecasts. • Investigate and explain significant variances. • Identify opportunities to improve cost control and reporting. Business Partnering • Build strong relationships with stakeholders across the business. • Provide financial support and challenge where needed. • Help managers understand their financial performance. • Support business cases and commercial decisions with clear financial analysis. Month End • Work with the Financial Control team to ensure accurate month-end reporting. • Prepare monthly variance analysis and supporting commentary. • Support ad hoc analysis and reporting as required. Continuous Improvement • Improve reporting, forecasting and planning processes. • Look for opportunities to automate and simplify reporting. • Help improve the quality and consistency of financial information. About you ACA, ACCA or CIMA qualified with strong experience in Commercial Finance, FP&A or Finance Business Partnering roles. Proven experience preparing management reporting, budgets, forecasts and financial models in a commercial environment. Strong analytical skills with the ability to interpret complex financial information and translate it into actionable insights. Confident communicator with experience partnering with senior stakeholders and explaining financial concepts to non-finance teams. Advanced Excel skills, with experience using financial systems such as NetSuite and reporting tools such as Power BI desirable. Experience working within consumer products, retail, e-commerce or another fast-paced, high-growth environment. What Success Looks Like Within your first six months you will: Produce accurate and reliable Group reporting. Deliver high-quality budgets and forecasts. Build strong relationships with budget holders. Become the first point of contact for commercial finance reporting and analysis. Improve the quality and efficiency of reporting. Provide clear answers and insight that support better business decisions. Perks & Benefits Salary: £75,000 to £85,000 per year 30 days holiday + 8 UK bank holidays Pension contribution Scheme – 5% from you, 3% from us. Private Medical Insurance – Includes travel, vision & dental (Vitality) Work from Abroad – One month per year, anywhere in the world Bonus Scheme – Discretionary bonus, based on individual and company performance Mental Health Support – Free, confidential therapy via Spill Opportunity for International Travel – Our team members have been to New York, Vegas, Amsterdam… and Birmingham! Flexi-Fridays – Finish early one Friday per month Olstar Events – Quarterly meetups, celebrations & socials Vibrant Office – Runway East, Bloomsbury Avenir Collective is proud to be a disability-committed employer registered in the UK. If you identify as having a disability and meet all of the criteria set out in the job description, we would like to support you through the interview stage. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish. 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