About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. Join Lucid's Autonomous Driving and ADAS organization to help develop and integrate next-generation autonomy features into Lucid vehicles. Help turn advanced driving technology into safe, dependable vehicle behavior. You will own features from concept and requirements through integration and production readiness. Your primary focus will be supervised point to point driving (L2++) and development work that also contributes to L4 automated driving. This is a hands-on individual-contributor role at the intersection of vehicle systems, autonomy software, safety, and validation. You will translate product goals into implementable specifications, investigate real-world behavior, and drive technical decisions across teams. The Role: Own the systems definition and delivery of assigned driving features: use cases, operating conditions, operational design domain (ODD), behavioral requirements, limitations, and measurable acceptance criteria. Decompose vehicle-level objectives into functional, performance, and safety requirements. Allocate performance budgets and maintain traceability from stakeholder needs through implementation and verification evidence. Develop functional architectures, state machines, interface specifications, and clear hardware/software ownership boundaries. Evaluate trade-offs involving sensors, compute, latency, vehicle interfaces, and algorithm capability. Specify activation, availability, mode transitions, driver interaction, fault response, and degraded behavior. Distinguish L2 driver-supervision responsibilities from L4 system responsibilities, including fallback and minimal-risk behavior where applicable. Partner with perception, localization, prediction, planning, controls, embedded software, vehicle integration, and HMI teams to resolve dependencies and deliver coherent end-to-end behavior. Define scenario-based verification and validation strategies across simulation, software-/hardware-in-the-loop, proving-ground, and on-road testing. Connect each requirement to a test method and objective pass/fail criteria. Work with data and test teams to establish feature metrics, logging needs, scenario coverage, and dataset representativeness. Use fleet and test data to identify gaps and prioritize improvements. Investigate failures and performance limitations using vehicle logs, software behavior, and targeted experiments. Drive root-cause resolution, regression coverage, and assessment of changes across releases. Collaborate with functional safety and SOTIF engineers on hazard analysis, foreseeable misuse, triggering conditions, safety mechanisms, and supporting evidence; incorporate relevant standards and regulatory requirements. Lead technical reviews within your feature scope, communicate risks and trade-offs, and coordinate with program teams, suppliers, and technology partners to support integration and evidence-based release decisions. Qualifications: Bachelor's degree in electrical, mechanical, automotive, aerospace, or computer engineering, computer science, robotics, or a related discipline, or equivalent practical experience. 6+ years of relevant engineering experience, including hands-on systems ownership for ADAS, automated driving, or similarly complex safety-critical vehicle or robotics systems. Experience taking a feature through requirements, architecture, integration, and verification, with clear examples of technical decisions and issues you personally resolved. Working knowledge of the autonomy stack and its vehicle-level interactions, including sensor and compute limitations, perception/planning/control interfaces, timing, diagnostics, and degraded operation. Ability to write testable requirements, define interfaces and acceptance criteria, manage traceability, and use scenario-based testing and quantitative analysis to assess system behavior. Practical programming and data-analysis skills in Python or C++, and confidence interpreting logs, Vector tools (CANalyzer) navigating software, and debugging integrated systems. Working knowledge of functional safety (ISO 26262) and safety of the intended functionality (ISO 21448/SOTIF), with the ability to collaborate effectively with safety specialists. Strong technical communication and cross-functional problem-solving skills; comfortable owning a defined scope, documenting assumptions, and driving alignment without direct authority. Preferred: Experience working on supervised point to point driving (L2++) OR L3/L4 autonomy Experience with learned or end-to-end driving approaches and modular autonomy stacks, including how their limitations and trade-offs affect requirements, observability, and validation. Hands-on vehicle integration, automotive networks such as CAN and Ethernet, and sensor/compute integration, synchronization, diagnostics, or redundancy. Large-scale scenario mining, simulation evaluation, fleet-data analytics, SQL, or statistical methods for evaluating rare events and coverage. Requirements and architecture tools such as Jama, DOORS, or SysML/MBSE, plus experience with supplier interfaces, release readiness, or applicable NCAP and UNECE requirements. At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As a Part-Time Brand Ambassador in a Lucid Studio, your primary focus will be creating exceptional first impressions and delivering a welcoming, elevated experience for every guest who visits Lucid. As one of the first points of contact for our brand, you'll help spark curiosity, build meaningful connections, and introduce customers to the future of electric mobility. If you're passionate about delivering outstanding customer experiences and enjoy representing an innovative luxury brand, you'll excel as a Lucid Brand Ambassador. The Opportunity Brand Ambassadors are the first point of engagement for guests visiting a Lucid Studio. They play a critical role in delivering an elevated customer experience, creating brand connection, and supporting daily studio operations. This is a part-time role that requires flexibility, including the ability to work evenings and weekends . Part Time Brand Ambassador can expect to work between 20-25 hours per week. What You'll Do Welcome guests, answer general inquiries, and schedule test drives Capture high quality customer leads and interactions in CRM (Salesforce) Conduct customer needs assessments (budget, preferences, timing) Recommend suitable vehicles based on customer needs Refer high potential leads to Sales Specialists Ensure guests are directed to the appropriate next step in their journey Build deep knowledge of the Lucid brand, vehicles, and services Explain vehicle features, specifications, and pricing to stimulate consideration Provide backend operational support (order paperwork, order/vehicle status clarity) Support studio operations, including opening/closing checklists Ensure test drive and showcase vehicles are clean, charged, and ready Assist with facility needs (refreshments, maintenance requests) Support day to day studio operations as needed What You Bring Exceptional interpersonal and communication skills A passion for delivering outstanding customer experiences Experience in a customer facing environment (retail, hospitality, food service, etc.) Patience, professionalism, and adaptability in a dynamic retail setting Interest in electric vehicles and enthusiasm for building the Lucid brand Qualifications Flexible availability including extended holiday mall hours, holidays and weekends 18 years old minimum High School diploma/GED required Prior experience with CRM tool such as Salesforce highly preferred Authorized to work in the USA (visas sponsorship not available) Physical requirements include the ability to twist, bend, squat, reach, and stand for extended periods of time with or without reasonable accommodation. Where permitted by law, successful completion of a drug test and background check including, but not limited to, criminal records are a condition of employment for Lucid sales centers Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire Ability to obtain appropriate state DMV licensing, where applicable Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors. Hourly rate: $25 giving you stable and predictable income from day one. At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. INDSD Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. You will: Design and improve distributed input data pipelines for large-scale machine learning training workloads. Collaborate with researchers and machine learning engineers to resolve bottlenecks in data pipeline performance. Improve runtime goodput of training workloads by optimizing input data processing systems for scalability and reliability. Implement and maintain advanced machine learning infrastructure tools including ML Pathways, Grain, JAX, and TensorFlow. Evaluate and integrate modern technologies to enhance the performance and scalability of machine learning systems. Promote best practices for distributed systems architecture and contribute to technical leadership within the team. You have: Bachelor's degree in Computer Science, Mathematics, or a related field, and 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineering-related occupation. Position requires: 5 years of experience in Machine learning frameworks and distributed data processing libraries, including TensorFlow, JAX, ML Pathways, Apache Beam, etc.; 5 years of experience in Python or C++ for machine learning libraries and distributed systems; 2 years of experience in Technical leadership in architecting ML infrastructure for large foundation models (LLMs); 2 years of experience in Productionizing, evaluating, serving large foundation models in multi-host distributed ML runtimes; and 2 years of experience in Optimizing computational efficiency (duty cycles, memory efficiency) of a distributed ML training or inference. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $250,000 - $263,000 USD Position reports to the Waymo office & may allow for a hybrid schedule per Waymo policy. #LI-DNI
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. You will: Develop C++ algorithms to process and interpret lidar, radar, and camera sensor data Design and implement efficient processing pipelines for large-scale streaming sensor data Collaborate with Perception and Planning teams to understand and define data needs Design and develop scalable APIs to make sensor data available to downstream consumers Support the deployment, testing, and validation of machine learning models Contribute to the creation and refinement of system evaluation tools and processes You have: Bachelor's degree in Computer Science, Software Engineering, Robotics, or a related field of study and 5 years of progressive, post-baccalaureate experience in the job offered or in a Software Engineering-related occupation. Alternatively, will accept a Master's degree in Computer Science, Software Engineering, Robotics, or a related field of study and 3 years of experience in the job offered or in a Software Engineering-related occupation. Position requires 3 years of experience in the following: C++ algorithm development for sensor data processing (lidar, radar, and camera) Pipeline design and processing for large-scale streaming sensor data Scalable API design and development for downstream consumers Machine learning model deployment, testing, and validation Data needs definition for perception and planning teams The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range $250,000.00 - $263,000 USD Various Worksites. Fully remote, telecommuting position. #LI-DNI
ABOUT THE ROLE Peloton Studios delivers both a broad offering of highly engaging subscription content and world-class member classes, events and activations to our members. We are looking for passionate, customer service-driven individuals to ensure an outstanding experience throughout the entire member journey when visiting our studios. This person should excel working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace. This is a great opportunity for someone who is motivated, strives to go above and beyond, and is able to deliver the highest level of member experience. YOUR DAILY IMPACT AT PELOTON Provide the highest level of customer service and experience to members, prospective members, and guests when they arrive and whilst they are within the studio Appropriately address member feedback and queries in person, or email with a professional and friendly demeanor. These should be answered in a timely manner and with the highest level of professionalism Effectively book, cancel and reschedule live productions for members through TeamUp, our reservation system, assisting them with any account related issues Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions Ensure class occupancy levels are adhered to, working to ensure all live studio spots are filled prior to and day of class by managing day-of standby and waitlists Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation Provide studio tours to members participating in live class experiences Create and prepare swag bags and assist with surprise & delight moments Assist in post class meet & greets; taking, uploading and sending photos to guests and members Celebrate member moments such as birthdays or milestones Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack Perform any miscellaneous administrative tasks, including studio logs, trackers, etc. Working cohesively with other studio departments to ensure a streamlined production experience Maintain product knowledge and keep updated about the brand Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings YOU BRING TO PELOTON Must have experience in customer service/hospitality industry Preferably interested in health, fitness, and/or sports Must be reliable, professional, energetic, friendly, and computer literate Must be friendly and outgoing Ability to effectively communicate in person, via email, and via phone Must have a friendly and professional phone and email etiquette Must have excellent communication skills Able to prioritize and multi-task within a fast-paced environment Must be willing to initiate tasks and perform duties without direction Must have outstanding customer service and problem-solving skills Must have a positive, can-do mentality Ability to work in a fast-paced environment Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business #LI-CM1 #LI-Onsite ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
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At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. JOB FAMILY SUMMARY: The Account and Implementation Management Team provides a wide range of services to Mindbody customers who wish to engage with a single-point-of-contact for their account and complex technical management needs. The team also provides support for multiple types of one-time project engagements from site redesigns to mass data changes within the software. JOB SUMMARY: A Technical Account Manager (TAM) provides technical and account management support to their assigned base by gaining a deep understanding of a customer's business model, data, and integration needs to develop solutions that meet the customer's needs within the software and improve efficiencies. The incumbent is required to develop relationships with both customers and internal resources to ensure a customer's success, drawing on strong technical fluency (APIs, SQL, data analysis) alongside account management skill. The TAM is responsible for managing the customer experience by educating customers on best practices, acting as their liaison for all things Mindbody — including technical and integration matters — and delivering services in a way that our customers are delighted to do business with Mindbody. MINIMUM QUALIFICATIONS AND REQUIREMENTS: Bachelor's Degree or equivalent experience, preferably in a technical field (e.g., Computer Science, Information Systems, Engineering) or equivalent hands-on experience. Three (3) years of experience in a client facing, high-level role such as solutions engineering, technical account management, or implementation. Demonstrated hands-on SQL experience (writing and troubleshooting queries) and working familiarity with APIs (able to read documentation and translate technical discussions between customer developers and our API team). Project management or coordination experience preferred. Prior experience with Mindbody's core software products is a nice to have; strong technical aptitude and ability to ramp quickly on new platforms and technical stacks is required. Demonstrated ability to quickly learn and acquire new industry, company, product, or technical knowledge and best practices. Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently across a broad range of activities and projects at any given time; ability to meet internal and external deadlines. Excellent verbal and written communication skills, with the ability to communicate in a clear, concise, and understandable manner, including translating technical concepts (API behavior, query logic, integration architecture) to a non-technical audience. Demonstrated ability to mitigate and take ownership of escalated and complex technical and account issues with confidence, patience, and professionalism. Ability to use strong problem-solving skills, quick-thinking, expectation setting, and use of independent judgement when making decisions that have a technical or business impact on customers and Mindbody. Experience writing technical procedures, documentation, or integration specs, and presenting information in response to customer questions in one-on-one and group settings. Ability to collaborate cross-functionally with all levels of internal customers — including engineering and product teams — from front-line staff to senior-level leadership in a tactful and professional manner and recognizes the importance of building professional and positive working relationships. Demonstrated ability to provide support to customers in advanced and complex technical situations, facilitating change management as needed. JOB DESCRIPTION Ability to share feedback and suggestions internally to improve processes, products and services while advocating for customer needs. Required experience with: SQL (querying, data troubleshooting/analysis) Application Integration Programming (API) — able to understand and translate technical API discussions between a customer's developers and Mindbody's API team; comfortable reading API documentation, requests, without hands-on development work Experience with any of the following is preferred: Partner Solutions Cross-Regional implementation and support Datashare implementation and support Mindbody core or add-on products PRINCIPAL DUTIES AND RESPONSIBILITIES: Build and maintain a strong foundation of technical knowledge around Mindbody products, partners,and services. Manage a designated complex portfolio of customers as assigned. Use advanced product and technical knowledge to educate customers on product features, API/integration options, or additional services to meet their needs; assist them with gaining additional value and knowledge of the product and services. Act as a single point of contact to coordinate resolution of basic and complex customer inquiries, including API, data, and integration issues, by gathering information to identify and assess the nature of the problem; escalate issues to a higher-level of technical support or engineering, as needed. Identify gaps in a customer's workflows, site setup, integrations, and product usage, to develop technical and process solutions that support a customer's business objectives and educate them on best practices. Accurately track time spent on customer engagements, technical support interactions, account progress and milestones consistent with current and future department procedures and KPIs; responsible for individual metrics and department goals set by Mindbody leadership. Act with a sense of urgency and professionalism while engaging with customers and meeting internal and external deadlines; follow through on all assigned action items. Collaborate internally — including with engineering, product, and data teams — to develop and share best practices and technical knowledge that will better support customers. Advocate and communicate opportunities for development to management with a solution-oriented mindset when technical issues or process changes are needed to support a better customer experience. All other duties as assigned. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Ability and willingness to travel, as needed, to customer locations. Flexibility of work schedule as required by designated customer base. This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard. The noise level in the work environment is usually moderately noisy and may have frequent interruptions or distractions. SCOPE OF SUPERVISION/AUTHORITY: Duties are performed under limited supervision. Often responsible for planning and organizing their own work, which will be directly related to general business operations of the company or its customers. Will receive training and guidance from manager as needed. Individual contributors will be required to regularly exercise discretion and independent judgment with respect to matters of significance. No direct management responsibility. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About the Role We are seeking an exceptional Lead Product Manager to own and evolve our Identity Platform strategy across Mindbody's ecosystem. You will be responsible for delivering a seamless and safe account creation, login, and relationship management experience for consumers interacting with Mindbody products, while providing the tools and capabilities for staff users to help their clients with login and secure their own account access. This role requires deep expertise in Identity & Access Management (IAM) , a consumer-grade UX mindset, and the ability to balance enterprise workflow stability with delightful user experiences. You will architect and scale identity systems that support millions of end users and thousands of business customers across multiple SaaS applications. What You'll Do Own the vision and roadmap for Mindbody's unified identity platform , serving as the foundation for authentication, authorization, account management, and user relationships across our product ecosystem. Enhance consumer identity systems with features that business customers need to provide seamless, secure, and user-friendly experiences for their clients. Launch features to targeted demographics while monitoring impact. Enable multi-factor authentication (MFA) for all staff users of B2B Mindbody software, ensuring enterprise-grade security without disrupting business workflows. Lead the strategy and execution of large-scale identity migrations and rollouts , ensuring secure, stable transitions for thousands of enterprise customers and millions of consumers. Define and evolve granular, customizable permission and role models for enterprise customers, including complex organizational structures, hierarchies, and administrative controls. Develop and scale multi-user and family relationship models for consumer products, including shared access, guardianship, household structures, and delegated roles. Lead cross-functional alignment for identity standards across multiple product teams, ensuring consistency and reliability throughout the Mindbody ecosystem. Own end-to-end product initiatives—from user research and requirements through rollout planning, migration coordination, change management, and post-launch optimization. Work closely with design and UX writing partners to deliver IAM flows with exceptional clarity, precision, and ease of use . Communicate product strategy, risks, and tradeoffs at executive levels, building consensus across technical and non-technical stakeholders. What We're Looking For Required Experience & Skills 7+ years of product management experience, with at least 3 years specifically focused on Identity & Access Management , authentication systems, or security platforms. Demonstrated success owning IAM for both enterprise (B2B) and consumer products . Experience defining and implementing unified identity platforms across multiple SaaS applications , with strong architectural understanding of cross-product identity needs. Proven track record leading major identity migrations , login-related transitions, and high-scale rollouts impacting thousands of organizations and millions of users. Deep expertise in identity standards and technologies: OAuth 2.0, OpenID Connect SAML SSO, OIDC SSO MFA (TOTP, SMS, push, hardware keys) Social sign-on (Google, Apple, Facebook, etc.) Hands-on experience building or managing complex permissions and role-based access control (RBAC) for enterprise environments. Experience designing and operating multi-user or family account structures on the consumer side. Able to self-serve data for analysis, reporting, and troubleshooting using SQL without relying on engineering or analytics teams. Strong understanding of how identity changes impact business operations , with demonstrated ability to execute identity improvements without breaking established workflows. Excellent collaboration, communication, and stakeholder management skills - including the ability to articulate complex technical concepts to executive leadership. A data-driven approach with experience using metrics, experimentation, and user research to drive product decisions. Preferred Qualifications Experience in regulated industries (finance, healthcare, wellness, education). Familiarity with identity governance, auditing, and compliance requirements. Experience with customer lifecycle, entitlement systems, or cross-product platform integration. Background working on platform teams supporting multiple product groups or business units. Experience in the wellness, fitness, or beauty industry. What You Bring A user-first mindset that balances enterprise workflow stability with consumer-grade usability. A security-first approach that does not compromise clarity or simplicity. A systems-thinking perspective with the ability to architect identity solutions that scale across multiple products and business models. A collaborative, thoughtful leadership style and passion for building elegant, secure, and resilient IAM foundations. The ability to help staff users support their clients while maintaining security and privacy standards. Why Join Playlist At Playlist, you'll have the opportunity to shape the identity experience for millions of wellness consumers and thousands of business owners worldwide. You'll work on challenging problems at the intersection of consumer experience, enterprise security, and platform architecture, with the autonomy and support to make a meaningful impact. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $175,000 to $200,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
Sigma's vision is to create an insight-driven world where people, organizations, and, ultimately, humanity are transformed for the better by data. At Sigma, we are building a cloud-native business intelligence platform that allows users to tap into their biggest databases hosted in the cloud and easily conduct ad hoc analysis to gain business insights in seconds. All without any SQL programming. We are growing the Solution Engineering team and are looking for a Solution Engineer who will help redefine the business intelligence landscape for our customers. You will join a talented team of Solution Engineers with a shared mission to truly make data access easy to drive business results. The Sigma Solution Engineer believes in the power of analytics to transform organizations and uncover new data insights to increase business agility. The Sigma Solution Engineer will act as the trusted advisor to our prospects and customers working in tandem with Sales, Business Development, Product Management, Engineering, and Support. This individual is ultimately responsible for managing and delivering on all activities related to the technical presales cycle. This includes presentations, demonstrations, and hands on development of prototypes. You will align closely with our field Regional Sales Managers (Enterprise) focused on sales in new and existing accounts. What You Will Be Doing Understand and uncover business challenges and issues faced by the customer and be able to run a targeted discovery sessions or workshop Engage with business users to define, create, and showcase solution prototypes Build and present customized demos for customers, trade shows, and webinars Confidently present and articulate the business value of the Sigma platform to all levels within an organization Deliver product, technical, and security related responses on RFPs/RFIs Participate in product, sales, and relevant technology certifications to acquire, maintain, and grow skill sets Work as a team player by contributing, learning, and sharing new knowledge Be conversant in integration and data migration approaches to facilitate enterprise-type sales cycles Manage multiple customer engagements concurrently Attain quarterly and annual objectives assigned by management Become a Sigma champion and product expert, prospects and customers will look to you for advice and expertise Qualifications We Need Minimum 5 years of business intelligence experience Customer relationship skills Strong understanding of database concepts Cloud data warehouse experience - Snowflake, Redshift, BigQuery ETL experience - Fivetran, Matillion or traditional ETL Excellent organizational skills and ability to multitask in a fast-paced startup environment Experience implementing production business intelligence solutions or proof of concepts Bachelor's degree in computer science or related field or equivalent technical & business experience 25% Travel Qualifications We Want (also, skills you'll learn!) Experience at a SaaS company or with cloud architectures Experience with data analytics business use cases Business consulting AI/Apps development experience Startup experience About Sigma Sigma is a modern analytics & business intelligence (BI) application built for the cloud. Trusted by data-first companies, Sigma provides live access to cloud data warehouses using an intuitive spreadsheet interface—empowering business experts to ask more of their data without writing a single line of code. With the full power of SQL, the cloud, and a familiar interface, business users have the freedom to analyze data in real time without limits. Sigma is self-service analytics as it was meant to be: a single source of truth that eliminates data extracts, simplifies analysis, and drives BI adoption at every level of business. Sigma is closing the gap between data teams and business experts. To learn more about Sigma, visit www.sigmacomputing.com or join the conversation on Twitter @SigmaComputing. About us: Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase. Sigma announced its $80M in Series E financing in May 2026. The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN. This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year. Come join us! Benefits For Our Full-Time Employees: Equity Generous health benefits Flexible time off policy. Take the time off you need! Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow. Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless explicitly stated otherwise. Our Privacy Practices When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma's Candidate Privacy Notice for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to the USA, the UK, and Canada, Australia). Sigma's use of AI This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role You will run the external audit calendar for our SOX 404 program as we scale toward an IPO. That means coordinating with our external auditors across the year, aligning testing windows with control owners, educating our control owners, and keeping requests and deliverables on schedule. You will also own SOX scoping and risk assessment cycles, deficiency tracking, and status reporting, and help roll out our GRC platform so the program runs from one system of record instead of spreadsheets. You will scale the program through AI-enabled workflows that reduce manual effort and speed up our SOX program. This role reports to the Head of Business Controls and works closely with everyone on the SOX and Internal Audit team. This is an individual contributor role for someone who keeps a complex program on schedule, writes clearly, and makes the program simpler each cycle. Key responsibilities Own the annual SOX audit calendar, including interim and year-end testing windows, walkthrough schedules, and key deliverable dates agreed with external auditors. Serve as the day-to-day point of contact for external auditor requests. Triage, route, and track each request to closure, including PBC (provided-by-client) lists and evidence deliveries. Coordinate auditor walkthroughs and fieldwork with process owners, control owners, and the SOX Testing team, so each control owner is asked for the same evidence once. Track auditor findings, management responses, and deficiency follow-ups, and report status to Internal Audit leadership. Prepare control owners and process owners for auditor sessions, and get evidence delivered on time without direct authority over them. Lead the annual SOX scoping and risk assessment, including quarterly refreshes, and support the annual Fraud Risk Assessment, so the program has appropriate scope and coverage under COSO. Monitor BP and IT SOX testing and report status to leadership and share status with external auditors Lead work with the business to improve control documentation, including education of templates and SOX guidance. Find optimization and automation opportunities across the SOX lifecycle through the use of AI. Support the rollout of the GRC tool for SOX, including control libraries, workflows, evidence requests, and testing templates. Define the data and reporting requirements the platform must meet, and test that it produces what the program needs. Run the quarterly sub-certification process and report results to leadership Own SOX program status reporting: dashboards and metrics for leadership, audit calendar progress, and deficiency and remediation status. Own status reporting for the full SOX lifecycle: scoping and risk assessment, testing, deficiencies and remediation, segregation of duties (SOD), SOC 1 report reviews, the fraud risk assessment, and audit calendar progress. Minimum qualifications Big 4 audit firm experience on SOX 404 or ICFR engagements, including managing audit calendars, PBC requests, and fieldwork with external audit teams. Experience working directly with external auditor teams on requests, testing schedules, and findings, from the company side. Several years of hands-on SOX 404 experience, including scoping, risk assessment, control documentation, testing, and deficiency evaluation. Working knowledge of the COSO framework, ICFR, and PCAOB standards. Experience developing or maintaining Risk and Control Matrices and process documentation or flowcharts. Experience implementing or administering a GRC systems Experience reporting program status, metrics, and issues to senior leadership. Ability to get control owners to deliver on time without authority over them. Clear writing and calm coordination under deadline pressure. A Bachelor's degree in a related field or equivalent experience. Preferred qualifications In-house SOX experience at a pre-IPO or newly public company. Experience running a fraud risk assessment. CPA, CISA, or similar certification. Comfort with SQL or data tools for reporting, and experience building lightweight automations, including with Claude. The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $230,000 — $300,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Flex is building the AI-native private bank for business owners . We're re-architecting the entire financial system for entrepreneurs—from the first dollar a business earns to how that value compounds, moves, and is ultimately spent in real life. Banking, credit, payments, personal finance, and financial operations—rebuilt from the ground up as a single, intelligent system. Flex is the full financial home for ambitious owners. Since launching publicly in September 2023 , Flex has scaled from zero to nine-figure annualized revenue , with a clear path to profitability by late 2026 . We move fast, ship relentlessly, and operate with extreme ownership. Our customers are affluent business owners ($3–$200M in revenue) —the backbone of the economy and one of the most underserved segments in finance. They're stuck with outdated banks and fragmented tools. We're replacing all of it. The opportunity is massive: a ~$1T+ revenue market hiding in plain sight. Our ambition is to build a $100B+ company by delivering a product that is fundamentally better—not incrementally improved. Flex has raised $100M+ in equity and $300M+ in debt. - Mission-critical problems : We build software that directly controls how money moves at scale. - High bar, low ego : Small teams, exceptional people, real ownership. - Speed over comfort : We prioritize execution, quality, clarity, and results. - Enduring impact : What we're building will define how a generation of owners runs their businesses. Team & Locations We hire exceptional people who want to build hard things and see their work matter immediately. Roles are available in: San Francisco, Miami, New York, and fully remote. Flex Fuels Ambition. About the role Flex moves real money at a serious scale, and someone has to make sure it only moves for the right reasons. We're hiring our first Financial Crimes Analysts to be that someone, and to build the function around them. This is a net-new role. You'll report directly to the Head of Financial Crimes and work side by side with the people who designed our financial crime program. Once a customer is through the door, you own what happens next: monitoring their activity, investigating what looks wrong, deciding what is suspicious, and writing the narrative that backs the decision. Your first priority will be working through our alert and case backlog and keeping the queue moving, which means a lot of hands-on investigation from day one. Our processes are still being built, so you'll also notice what's clunky, document it, and help simplify it. As the backlog comes under control, you'll have more room for bigger improvements. The scope is broader than a typical analyst role because the function is still taking shape, and the people who join first will set its standards and its reputation with our partners. This is a strong fit if you have a few years of hands-on financial crimes experience, enjoy digging into cases, and want to grow from running a process into helping design one, with a clear path into broader program responsibilities as the team grows. What you'll own You'll be a core part of financial crime detection and investigation at Flex. Post-onboarding risk. Own the question "is this customer's activity legitimate?" from the moment an alert fires to the moment it is cleared, escalated, or filed. The queue and the backlog. Your first priority is working through our alert backlog and keeping the queue current, with an eye on both quality and speed, so real risk gets the scrutiny it deserves and good customers aren't slowed down by noise. The investigation standard. Help set the bar for what a strong case narrative looks like here: clear, well supported, and defensible to a regulator or bank partner without a follow-up call. Detection coverage. Flag the typologies, patterns, and blind spots you see across cases and bring them to Risk, Operations, and Engineering, so they can become better rules and fewer false positives. The process. Document what works and flag what's clunky as you go. As the backlog comes under control, you'll have room to take on bigger improvements. Your voice. As one of the first official Financial Crimes Analysts at Flex, you'll see where the process works and where it doesn't, and you'll have a real voice in how the team grows. What you'll do Detect and decide Review and disposition transaction monitoring alerts, applying BSA/AML typologies to separate genuinely suspicious activity from false positives Investigate unusual activity across accounts, payments, and cards, including patterns that point to money laundering, fraud, account takeover, and other illicit behavior Escalate higher-risk cases to supervisory review with a clear recommendation, not just a pile of facts Support UAR and SAR filings, working alongside senior team members and building toward owning filings end to end Investigate and document Write case narratives so clear and well supported that a reviewer, examiner, or bank partner can follow your reasoning without a call Conduct enhanced due diligence on existing customers whose activity raises concerns, and refresh customer risk profiles when behavior no longer matches what we were told at onboarding Pick up cases handed over by our KYC team when a flagged account needs a deeper activity review, and hand back what you learn so onboarding decisions get sharper Keep accurate, complete records in our case management system Build the program Help flag the patterns and process gaps behind noisy alerts or missed risk, and help turn them into better detection rules and simpler procedures Partner with Risk, Operations, Support, and Engineering to close open requests and, over time, tune monitoring Support quality assurance and file reviews, including for our bank partner program Stay current on evolving AML typologies and regulatory guidance, and bring what you learn back to the team What we're looking for You're comfortable with ambiguity, you make sound calls with incomplete information, and you can work a high-volume queue without losing quality. You have 1–3 years in BSA/AML compliance, transaction monitoring, fraud operations, or a related financial crimes role Hands-on experience dispositioning transaction monitoring alerts in a platform such as Sardine, Unit21, Actimize, or similar, with a working knowledge of AML typologies Exposure to fintech, payments, card programs, or BaaS program compliance Experience tuning detection rules or working with data and SQL to investigate patterns Working knowledge of KYC/CDD requirements and BSA obligations Exposure to suspicious activity reporting, including drafting narratives or supporting UAR/SAR filings Strong written communication: you can explain why something is or isn't suspicious in plain language and summarize complex findings concisely High attention to detail, plus the ability to manage a queue and prioritize well A self-driven, growth mindset: you don't wait to be handed the next problem, and when you see a clunky step or a noisy rule, you fix it and write down the better way Bonus points CAMS or another AML certification, completed or in progress Compensation Final compensation within this range will be based on experience, qualifications, and interview performance. This position is also eligible for equity compensation. Flex offers medical, dental and vision insurance, paid time off, and a 401(k) plan. Applications will be accepted on an ongoing basis until the position is filled. Additional Information Why Join Us Build something generational — Capture the full lifecycle of money for ambitious business owners. Work on real money, real risk — Payments, credit, and banking at serious scale. Solve hard problems — AI, underwriting, compliance, and global finance from first principles. True ownership — Small teams, high trust, real accountability. Founder-level exposure — Direct access to leadership, customers, and investors. High bar, high taste — Move fast without cutting corners. Elite peers — People here are builders, not tourists. Real upside — Meaningful equity if you help build something big.
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: The Commercial Customer Success team supports hundreds to thousands of customers who depend on the Samsara platform daily. This team is dedicated to equipping every customer with the necessary resources to achieve rapid value, regardless of their background or expertise. To scale this impact, we are seeking a Digital Customer Success Manager, AI & Automation to be a hands-on developer responsible for designing, testing, deploying, and maintaining agentic systems to support a digital-first post-sales strategy. Key responsibilities include: Customer Journey Optimization: Pinpoint friction points in the customer experience, create proactive interventions, and turn interactions into automated, personalized journeys. End-to-End Execution: Write code, execute experimental tests, and continuously maintain production solutions. Cross-Functional Alignment: Partner across teams to ensure a cohesive experience for all users. Success is measured by key customer outcome metrics, including increased adoption, minimized churn risk, and higher NRR tied to the agents you deploy. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Analyze: Identify customer painpoints and areas of opportunity with an analytical mindset combined with a customer-centric lens. Build: Build the digital CS playbooks, taking advantage of the programs and resources other teams have built, design agent architectures, write prompts, integrate with external systems (Salesforce, Samsara platform, Customer Success tools), build guardrails, and write clean Python code that the team can maintain. Test: Define success criteria and evaluation frameworks before you write the first line of code. Build automated test suites that cover real-world scenarios, edge cases, and known failure modes. Deploy: Own the deployment, versioning, and rollback plan for every agent. Ensure agents are production-ready before they reach CSMs. Ensure anything we deploy makes the experience more simple, not more complex, for our customers. Monitor: Track agent performance in production — monitor accuracy, latency, failure rates, and customer outcomes. Detect drift before anyone has to tell you something's wrong. Maintain & Iterate: Update agents continuously as Samsara's product evolves, Customer Success playbooks change, and real-world data indicates what needs improvement. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: Hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production Ability to code rapidly with Python proficiency or skilled at using AI to code; have a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools Experience using product usage data to spot risk and opportunity (health signals, activation milestones, usage floors) and acting on it before it surfaces in a renewal conversation Comfort running experiments and drawing sound conclusions from the data in order to improve the performance A systems mindset for managing a high-volume book of business: you build repeatable playbooks and motions, not just manage individual relationships 3+ years of experience, preferably in a B2B SaaS environment An ideal candidate also has: Direct experience with Anthropic Claude or similar LLM APIs Experience building programs to support NRR, retention, or expansion outcomes on a digital or long-tail book of business (100+ accounts) Experience building regression test suites or eval frameworks for non-deterministic AI systems Experience in a product-led or high-velocity customer environment WHY THIS ROLE, WHY NOW You'll be first. This function doesn't exist yet. You'll define the role, the standard, and the playbook for digital customer success at Samsara. The problem is real. A CSM managing 350+ accounts can't do everything manually. Digital and agentic motions are what make this segment sustainable at Samsara's scale. The timing is right. The models have caught up to the use cases, and Samsara has the customer data, platform context, and Customer Success team to make these systems genuinely powerful. The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $105,910 — $160,200 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
About the Role Chime is seeking a Program Manager to join our Strategic Operations and Transformation Office (SOTO) within the Operations and Member Experience (OMX) organization. Our team is responsible for leading OMX's highest-priority strategic initiatives that advance the organization's key results while supporting Chime's broader business objectives. As a Program Manager, you'll act as a "GM for hire"—partnering directly with executive program owners and cross-functional leaders to drive a rotating portfolio of mission-critical initiatives selected by senior leadership. You'll bring structure to ambiguity, connect teams around shared goals, and lead complex programs from strategy through execution, ensuring meaningful business outcomes while continuously improving how work gets done. You'll work closely with teams across OMX and collaborate with partners across Product, Engineering, Risk, Compliance, Marketing, Analytics, Legal, and other organizations to solve complex operational challenges. Beyond delivering programs, you'll identify opportunities to leverage AI, automation, and scalable operating practices that reduce manual effort, increase organizational capacity, and enable teams to focus on the highest-value work. If you thrive in fast-moving environments, enjoy solving complex problems, and have a track record of leading cross-functional initiatives that create lasting business impact, you'll find a unique opportunity to help shape the future of how OMX operates and delivers for Chime's members. In this role, you can expect to Lead end-to-end ownership of OMX's highest-priority strategic initiatives, delivering measurable business impact through exceptional program leadership. Bring structure to ambiguity by developing clear execution plans, aligning stakeholders, and driving complex initiatives from strategy through delivery with minimal oversight. Anticipate risks, proactively adapt to changing business priorities, and ensure programs remain on track through thoughtful planning, governance, and operational rigor. Build compelling, data-driven narratives and executive communications that drive alignment, influence decision-making, and accelerate progress across the organization. Partner directly with senior leaders and cross-functional teams to drive accountability, solve complex operational challenges, and deliver scalable solutions that advance OMX's strategic priorities. Continuously observe how teams across OMX operate, identifying patterns, inefficiencies, and opportunities beyond your assigned programs. Partner with SOTO to leverage AI, automation, and scalable operating practices that simplify workflows, increase organizational capacity, and improve how OMX executes at scale. Champion a culture of continuous improvement by introducing scalable operating mechanisms, strengthening program governance, and helping teams execute with greater speed, clarity, and efficiency. To thrive in this role, you have 5+ years of experience in Strategy, Business Operations, Program Management, Management Consulting, Member Experience, or a related field. Exceptional program management skills with a proven ability to design simple, scalable solutions for complex business problems and lead initiatives from strategy through execution. Outstanding written and verbal communication skills, with experience developing executive-level communications and presenting to senior leaders across the organization. Demonstrated success leading highly cross-functional initiatives and influencing outcomes without direct authority. An ownership mindset with the ability to independently identify challenges, proactively manage risks, and execute with minimal guidance in fast-paced environments. Strong analytical and problem-solving skills, including experience using Looker, Tableau, Power BI, or similar tools to inform decisions and measure business outcomes. Experience identifying and implementing AI, automation, and scalable process improvements that increase operational efficiency and enable teams to focus on the work that matters most. #LI-Remote #LI-AM1 Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. Wage Notice $116,000 — $160,000 USD A little about us At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential. We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members. We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential. Because if we don't—who will? Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. What we offer for our full-time, regular employees 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates. 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees. ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life. 🏝 Generous vacation policy and company-wide paid days off 🫂 1% of your time off to support local community organizations of your choice 👟 Annual wellness stipend to use towards eligible wellness related expenses 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents 👪 Access to family planning reimbursement 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals. Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com . To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice .