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Customer Success Manager - Quality
VeevaPhiladelphia, United States (Fully Remote)25 days ago
Full TimeFully RemoteMid
vaulttriagesalescustomer success

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers' success with Veeva's Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations. You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs. Support 4-6 large, global customers post-implementation with Veeva Quality applications Lead with curiosity, act as a trusted advisor and own the relationship with customers' business decision makers and application owners Liaise with Veeva strategy, sales, product and/or services' stakeholders to address customer needs Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning 7+ years' experience in Quality within life sciences industry Experience working with or in large global pharmaceutical or CRO companies Customer-facing consulting experience Experience managing relationships with key decision makers and application owners Ability to travel up to 25% Must be based in North America – preferably east coast 7+ years of working in software, or consulting SaaS/cloud experience in the management of Quality applications Experience working with Veeva Vault We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practical case exercis

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Product Manager, App Foundations
AnthropicSan Francisco, United States (Hybrid)25 days ago
InternshipHybridMid$305,000 - $305,000 / Year
data scienceconcreteuser researchsalesrecruitinglogistics+3

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Claude is one of the fastest-growing AI products in the world, with tens of millions of users worldwide relying on Claude across web, mobile, and desktop. As a Product Manager on the App Foundations team, you'll be responsible for key parts of the product experience spanning the core Claude user-experience, and primitives such as memory, voice mode, and artifacts. You'll be improving and scaling a product that has enormous reach. This requires strong systems thinking, judgement about what to build next, deep care for craft and quality, and the ability to move quickly in a highly cross-functional environment, while maintaining our commitment to safety and beneficial AI. Key Responsibilities Own the end-to-end strategy, roadmap and execution for your area Design capabilities as systems that flexibly extend to all Claude products Translate frontier model capabilities into simple, intuitive experiences that a broad consumer audience can understand and love Analyze product metrics and user feedback to identify opportunities and optimize performance Use a mix of quantitative data, experimentation, and user research to deeply understand user behavior and make prioritization calls Set a high bar for quality and craft — sweat the details of the everyday interactions that millions of people experience Partner closely with design, engineering, data science, research, and marketing to ship high-impact product improvements at a fast cadence Balance rapid iteration with our commitment to AI safety and ethics Minimum Qualifications Experience working on products with millions of users Exceptional product taste and instincts for what makes experiences delightful Highly analytical and fluent in experimentation and using data to drive decisions Excellent communication and stakeholder management skills Ability to thrive in a fast-paced, ambiguous environment Passion for AI technology and its potential impact on society Technical background or ability to work effectively with engineering teams Ability to translate nascent model capabilities into compelling product experiences Preferred Qualifications 8+ years of product management experience, across both consumer and enterprise Founder experience is a plus AI product experience is a plus Working on products that were both B2C and B2B is a plus The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $305,000 — $385,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

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Applied AI Architect
AnthropicBangalore, India (Hybrid)26 days ago
InternshipHybridMid
pythonmachine learningllmdata scienceconcretearchitecture+8

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As an Applied AI team member at Anthropic India, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises across India and the Asia-Pacific region understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability. Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems. Responsibilities: Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success Support customers building with both the Claude API and Claude for Work Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases Identify common integration patterns and contribute insights back to our Product and Engineering teams Travel occasionally within India and the APAC region to customer sites for workshops, technical deep dives, and relationship building Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns Collaborate across time zones with global teams while serving as the technical expert for the India market You may be a good fit if you have: 10+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager Experience working with enterprise customers in India or the APAC region, navigating complex buying cycles involving multiple stakeholders Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders Experience designing scalable cloud architectures and integrating with enterprise systems Comfortable with Python Familiarity with common LLM frameworks and tools or a background in machine learning or data science Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities A love of teaching, mentoring, and helping others succeed Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders. You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems Ability to work effectively across cultures and time zones as part of a global team Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

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Customer Success Manager - Quality
VeevaBoston, United States (Fully Remote)25 days ago
Full TimeFully RemoteMid
vaulttriagesalescustomer success

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers' success with Veeva's Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations. You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs. Support 4-6 large, global customers post-implementation with Veeva Quality applications Lead with curiosity, act as a trusted advisor and own the relationship with customers' business decision makers and application owners Liaise with Veeva strategy, sales, product and/or services' stakeholders to address customer needs Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning 7+ years' experience in Quality within life sciences industry Experience working with or in large global pharmaceutical or CRO companies Customer-facing consulting experience Experience managing relationships with key decision makers and application owners Ability to travel up to 25% Must be based in North America – preferably east coast 7+ years of working in software, or consulting SaaS/cloud experience in the management of Quality applications Experience working with Veeva Vault We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practical case exercis

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Agentic Workforce Adoption Manager
SOCi
SOCiCanada (Fully Remote)25 days ago
Full TimeFully RemoteSenior$80,000 - $80,000 / Year
agiledentalcadtaxinsurancesales+1

Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here ! About the Role The Agentic Workforce Adoption Manager is responsible for driving the active adoption of SOCi's AI-powered capabilities and ensuring customers realize measurable, high-value business outcomes. This role plays a critical part in SOCi's strategic evolution from a platform-centric solution to an AI-first, outcome-driven model. You will help customers transition from manually executing work within a platform to leveraging SOCi's Agentic Workforce solutions to get work done autonomously. Operating as a performance-driving specialist within the Customer Success organization, you will partner closely with Customer Success Managers (CSMs), Product, Sales, and Customer Delivery teams to identify adoption opportunities, eliminate friction, and accelerate time-to-value. You will work directly with customer teams to educate, guide, and influence behavior—ensuring our AI capabilities are fully embedded into their day-to-day operations to boost retention and account expansion. Responsibilities Core Focus & Impact Drive AI Adoption: Lead the transition of customer workflows from manual platform usage to AI agent-based execution across assigned accounts. Accelerate Value Delivery: Shorten customer time-to-first-agent and accelerate time-to-value to ensure early, sustained success. Enable Operational Shift: Help customers "hire, onboard, train, and operationalize" SOCi's AI agents directly into their unique business processes. Lead Customer Engagements: Structure and deliver high-quality discovery sessions, adoption workshops, webinars, and value realization reviews. Cross-Functional Collaboration: Partner with CSMs to identify, prioritize, and capture high-impact AI opportunities. Collaborate with Product teams to provide structured feedback on adoption hurdles, customer needs, and feature prioritization. Enable Sales and CS by providing positioning strategies, messaging, and playbooks that align AI adoption with growth opportunities. Translate Capabilities to Value: Turn technical AI functionality into clear, outcome-oriented use cases aligned with customer business goals (e.g., ROI, efficiency gains, and business impact). Build Playbooks: Develop, refine, and contribute to repeatable adoption frameworks, enablement materials, and best-practice playbooks. Uncover & Remove Friction: Identify adoption barriers and work cross-functionally to clear operational and technical roadblocks for the customer. Requirements Minimum Qualifications 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles. Proven experience working directly with B2B SaaS customers in post-sale environments. Demonstrated track record of driving software product adoption and successfully influencing user behavior change. Exceptional communication, presentation, and customer enablement skills. Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment. Bachelor's degree or equivalent practical experience. Preferred Qualifications Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments. Experience serving enterprise or multi-location/franchise customer models. Proven ability to lead structured customer workshops, enablement sessions, and strategic reviews. Solid grasp of the SaaS customer lifecycle, user adoption drivers, and value realization frameworks. Industry background or familiarity with MarTech, local marketing platforms, or enterprise software ecosystems. SOCi expects to pay a base salary in the range of $80,000 to 100,000 CAD base salary. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. What SOCi Provides to You Comprehensive Benefits Package (full-time permanent, non-contract roles only) Health insurance plans, dental, and vision Wellness incentives 401(k) plan with employer match Flexible Work Environment (full-time, non-contract roles only) Flexible paid time off Quarterly wellness days Paid holidays Unique employee engagement programs Empowering Career Growth and Success What's Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information. #LI-Remote

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Principal Product Manager
ActiveCampaign
ActiveCampaignUSA (Fully Remote)25 days ago
Full TimeFully RemoteSenior$180,000 - $180,000 / Year
architecturesalesdeiresearch

Active Intelligence is already live — autonomous agents serving 180,000+ businesses, with real traction and a roadmap that gets more ambitious with every release. What we need now is the product leader who accelerates the layer that makes all of it smarter. This is a principal-level IC role focused on two connected problem spaces: the context intelligence layer that gives Active Intelligence its depth, and the deep reasoning agent that turns that depth into marketing insight no other platform can deliver. You'll work alongside our Head of Applied AI, Head of Active Intelligence Engineering, and a team of product leaders who are each driving pieces of the autonomous marketing vision. Your piece is arguably the most leveraged — because everything else in the platform gets better when context and reasoning get better. We ship fast, iterate in days not quarters, and expect product managers to own outcomes end-to-end — from prototype to production to in-market adoption. If you're looking for a role where scope is handed to you and success is defined for you, this isn't it. If you want to define both, keep reading. What You'll Do: Partner with Applied AI Teams to Build the Context Layer. Define and ship the structured intelligence layer that gives Active Intelligence deep understanding of each customer's business — their goals, brand, audience behavior, campaign history, and what's actually working. This is the signal architecture that turns 20+ years of marketing data into something every agent on the platform can reason over. You lead how context matures, what signals matter, and how it compounds across the product. Build the Deep Reasoning Agent. Leverage frontier model capabilities — extended thinking, multi-step research, cross-source synthesis — to create a marketing intelligence agent that actually thinks about what's happening. Not dashboard summaries. Deep analysis: why engagement shifted, what top-performing segments share, where the next campaign should focus and why. You define what "deep" means in a marketing context and ship something that makes static reporting feel obsolete. Connect the flywheel. The reasoning agent without context is a wrapper. The context layer without a flagship consumer is infrastructure. You own the loop where deeper context produces more powerful reasoning, which drives more engagement, which generates richer context. Own quality and evaluation. Design the eval frameworks — golden sets, quality rubrics, output grading — that determine whether the reasoning agent is actually good, not just impressive in a demo. You set the bar for what "marketing-grade intelligence" means and build the measurement systems to hold it. Operate as a technically credible builder. You prototype with frontier models directly, test prompt architectures, and challenge engineering on system design — not because you want to do their job, but because the best product decisions at this layer require that depth. You're credible enough to pair with applied AI and ML engineers as a peer, and you have the product judgment to know when technical elegance is serving the customer and when it's not. What We're Looking For: Someone operating at the frontier of AI product thinking — not adjacent to it. Exceptional product taste grounded in technical depth. You combine sharp instincts for what makes an experience genuinely useful with the technical credibility to engage deeply on system architecture, data models, and model behavior. Former engineering experience or an equivalent technical foundation is a strong signal. Eval-driven quality mindset. You know that shipping AI features is easy and shipping reliable AI features is the actual job. You've designed evaluation frameworks, defined quality bars, and built the feedback loops that separate demo-ware from production intelligence. Customer value over technical elegance. You instinctively ask "what does this unlock for the marketer?" first. You've seen infrastructure projects lose their way and you know how to keep shipping things that matter. Ownership mentality that doesn't wait for permission. You operate with founder-level drive — you see the gap, you build the prototype, you make the case, you ship it. Your growth here is defined by your own ambition and the impact you create, not by a ladder or a process. We're building something that hasn't existed before, and the people who thrive here are the ones who treat that as an invitation, not an obstacle. First-principles thinking in ambiguous domains. These problem spaces don't have playbooks to copy. You define categories, not follow them. Cross-functional gravity. You move people without positional authority — because the thinking is sharp, the framing is right, and the judgment is trusted. You work at the intersection of data/ML, the agent platform, and the broader product org. The ideal candidate will bring: We care more about what you've done and how you think than how long you've been doing it. That said, this role requires demonstrated depth: Significant product management experience, with meaningful time building AI/ML-powered products in production at scale — not proofs of concept, production systems serving real users. Direct experience shaping data platforms, context systems, or structured intelligence layers — you've made consequential decisions about what data to capture, how to structure it, and how to make it useful. Track record of defining new product capabilities in fast-moving, ambiguous domains where you couldn't copy someone else's playbook. Production experience with frontier AI models and agentic architectures — you've learned the hard way what works in production versus in a demo. Marketing technology or customer engagement platform experience is a strong advantage — you understand the domain deeply enough to have real opinions about what marketers need. Why This Role: Active Intelligence is real, it's growing, and the roadmap ahead is the most ambitious product vision in marketing technology. You're joining at the moment where the foundation is proven and the next layer of intelligence is what separates us from everyone else. What this unlocks for you: You get to define the context and reasoning architecture for an AI platform that 180,000+ businesses already rely on — not a startup pitch, a live product with real customers and real signal. You'll work with frontier models on problems where marketing domain expertise and AI product craft intersect in ways that don't exist at horizontal AI companies. And you'll have the autonomy and speed of a team that treats principal ICs as the primary unit of product leadership — not a layer of management with review gates above you. This is the role that makes the autonomous marketing vision compound. Compensation Compensation details listed in this posting reflect the base rate only and do not include bonus, equity, sales incentives or other role specific compensation that the role may be eligible for. ActiveCampaign believes in and is committed to equitable compensation practices. The salary range provided above is a good faith estimate of the pay range determined by the location associated with the job posting. The actual salary depends on a candidate's skills, experience, and work location. Additional Information About ActiveCampaign: ActiveCampaign is the autonomous marketing platform that gives growing businesses the intelligence to market like a much larger team. Powered by Active Intelligence, ActiveCampaign turns each business' own data into campaigns, automations, and customer experiences that get smarter over time. Learn more at activecampaign.com. As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here . Perks and benefits: At ActiveCampaign, we prioritize employees' well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you'll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development. Here are some of the benefits we offer: -Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm. -Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization. -Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO. -Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years. -Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support. ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.

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Customer Success Manager - Quality
VeevaChicago, United States (Fully Remote)25 days ago
Full TimeFully RemoteMid
vaulttriagesalescustomer success

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers' success with Veeva's Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations. You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs. Support 4-6 large, global customers post-implementation with Veeva Quality applications Lead with curiosity, act as a trusted advisor and own the relationship with customers' business decision makers and application owners Liaise with Veeva strategy, sales, product and/or services' stakeholders to address customer needs Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning 7+ years' experience in Quality within life sciences industry Experience working with or in large global pharmaceutical or CRO companies Customer-facing consulting experience Experience managing relationships with key decision makers and application owners Ability to travel up to 25% Must be based in North America – preferably east coast 7+ years of working in software, or consulting SaaS/cloud experience in the management of Quality applications Experience working with Veeva Vault We value your time and believe in a transparent hiring process. Here is the process you can expect. Follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager A practical case exercis

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Account Executive, Product Sales - Open Issuance
InternshipOn-siteMid
goarchitecturecompliancecompliancesalesbusiness development

Who we are About Stripe Stripe builds financial infrastructure for businesses—from ambitious startups to global enterprises. Our mission is to increase the GDP of the internet, and we're building the tools that help businesses participate in and grow the global economy. About the team Stripe's Crypto team is building financial infrastructure for a world where money moves as easily as information. Across Stripe, Bridge, and Privy, we help businesses build products powered by stablecoins, wallets, and programmable money movement. Open Issuance is central to that opportunity. Built by Bridge, a Stripe company, it enables businesses to launch and manage their own stablecoins. Alongside it, Open Standard—the independent organization behind Open USD (OUSD)—is building a shared stablecoin network with broad distribution and economics designed to benefit the businesses driving adoption.  We're hiring one of the founding sellers of our Open Issuance go-to-market team. You'll partner closely with Open Standard and teams across Stripe, Bridge, and Privy on a major strategic bet: challenging the stablecoin duopoly and giving businesses more choice, control, and participation in the economics of digital dollars. This is an opportunity to help build a market—not simply sell into an established one. What you'll do You'll own new-business development with high-potential businesses building the next generation of financial products. You'll help founders, executives, and technical teams understand where stablecoins can create meaningful value, whether through adopting OUSD or launching their own stablecoin with Open Issuance. As a founding seller, you'll shape the strategy as well as execute it. You'll identify early customers, develop compelling commercial use cases, close complex deals, and turn those engagements into a repeatable sales motion. You should be equally comfortable opening doors, working through technical and commercial details, and creating structure where no playbook exists. Responsibilities Own a revenue target and the full sales lifecycle, from proactive prospecting and qualification through negotiation, closing, launch, and expansion. Build a net-new pipeline of companies, platforms, fintechs, and other businesses with strong potential to adopt OUSD or Open Issuance. Develop trusted relationships with founders, CEOs, CFOs, and product and engineering leaders, translating complex infrastructure into a clear business case. Partner closely with Open Standard to develop opportunities, coordinate customer engagements, and grow adoption of OUSD. Help customers evaluate opportunities across stablecoin issuance, global money movement, treasury, payouts, and emerging AI and agentic-commerce use cases. Lead technically and commercially complex sales in partnership with Solutions Architecture, Product, Engineering, Legal, Risk, and Compliance. Help define the team's initial customer segments, qualification criteria, positioning, commercial approaches, and operating cadence. Bring structured customer and competitive feedback to Product and Engineering, influencing what we build and how we bring it to market. Turn early wins into repeatable playbooks while remaining hands-on in prospecting, deal execution, and customer launches. Who you are We're looking for a seller who combines a hunter's drive with a builder's mindset. You're motivated by ambitious targets, but equally interested in understanding how a product works and why a customer should adopt it. You can earn credibility with technical founders, navigate complex organizations, and make progress when the product, market, and sales motion are evolving. If you meet the minimum requirements, we encourage you to apply. Preferred qualifications are a bonus, not a prerequisite. Requirements 5+ years of customer-facing experience in technology, fintech, crypto, payments, or financial infrastructure, with a track record of strong commercial performance. Demonstrated success generating your own pipeline and winning net-new business. Experience leading complex, consultative sales involving multiple stakeholders and customized commercial agreements. Ability to become a trusted advisor to senior business leaders while engaging credibly with product and technical teams. Strong commercial judgment and the ability to connect a customer's business model, money flows, and product strategy to a compelling solution. Excellent written and verbal communication skills, including the ability to explain unfamiliar technical concepts clearly. Comfort operating with autonomy, navigating ambiguity, and building processes rather than relying on an established playbook. A collaborative approach and a willingness to take ownership of the work required to help customers succeed. Preferred qualifications Experience selling to AI-native companies, developer platforms, fintechs, wallets, or crypto-native businesses. Experience with stablecoins, issuance, treasury, cross-border payments, or embedded finance. Experience selling API-based infrastructure or bringing regulated financial products to market. Experience as an early or founding seller who helped build a new product's go-to-market motion. Familiarity with agentic commerce and the financial infrastructure needs of AI-driven businesses.

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Senior Manager, Social Media
LucidmotorsNewark, United States25 days ago
ContractOn-siteSenior$8,320 - $16,640 / Year
triagedentalmanufacturingproject managementarchitectureprocurement+9

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. Lucid Motors is seeking a strategic and creative Senior Manager of Social Media to lead the company's global organic social media presence. This role is responsible for shaping how Lucid's brand appears across social platforms through premium storytelling, innovative content, and integrated campaigns that strengthen brand perception, engage customers throughout their ownership journey, encourage ownership and answer questions all to  support key business objectives.   T he ideal candidate is a player-coach who can operate at multiple altitudes, balancing strategic leadership with hands-on execution. They are equally comfortable shaping long-term social strategy, influencing creative direction, leading cross-functional initiatives, analyzing performance, and supporting content development and channel operations when needed.     This is an exciting opportunity to contribute to a high performing Marketing team and business within a fast-paced, mission-driven environment. You'll collaborate with award -winning creative team , marketers, and cross functional teams to bring the Lucid story to life.   You Will: S ocial Strategy & Brand Leadership   Own and evolve Lucid's organic social media strategy across key platforms, including Instagram, TikTok, YouTube, X, Threads, LinkedIn, and emerging channels.   Establish and maintain a consistent social voice and visual presence that reflects Lucid's premium brand positioning.   Translate product launches, brand campaigns, executive communications, customer stories, and business initiatives into platform-native content strategies.   Develop channel plans and editorial calendars that balance brand building, product storytelling, customer engagement, and business priorities.   Partner across the organization to ensure alignment across key initiatives and campaigns.   Work with the global teams to set the global social operating model, clarifying decision rights, approval paths and roles.   Content Development & Campaign Execution   Lead the planning, creation, publishing, and optimization of social content across all owned channels.   Partner closely with in house Creative and Brand teams as well as agencies to identify social-first storytelling opportunities and influence content development from concept through execution.   Oversee social coverage of launches, events, executive communications, partnerships, owner stories, and other high-priority brand initiatives.   Deliver high-quality content that drives engagement, ownership and understanding to support broader marketing objectives.   Ensure all content meets brand standards and platform best practices while maintaining a strong focus on audience relevance and performance.   Lead social-first production for launches, events, and real-time moments, including creative concepts, production planning, on-site direction, capture priorities, stakeholder coordination, rapid approvals, post-production, and timely publishing.     Customer Engagement & Community   Develop social media programs that support customers throughout the marketing funnel, from awareness and consideration through ownership and advocacy.   Help cultivate meaningful engagement with prospective customers, owners, and brand enthusiasts across social platforms.   Partner with cross-functional teams to identify opportunities to better serve and engage the Lucid community.   Monitor audience feedback, customer sentiment, and emerging opportunities to strengthen Lucid's digital presence and customer relationships.   Work closely with PR to prioritize social listening across owned and relevant non-owned conversations, identifying emerging issues, opportunities, competitive signals, customer sentiment, and reputational risks that require action.   Establish and manage protocols to capture, triage, route, escalate, and measure customer and owner issues surfaced through social channels, partnering with Customer Care, Communications, Sales, and other teams to improve response quality, resolution visibility, and the prospective customer experience.     Performance, Optimization & Operations   Define and achieve channel goals, KPIs, reporting frameworks, and measurement standards.   Monitor and analyze performance across platforms, campaigns, and content formats to identify opportunities for growth and optimization. Providing regular reporting on progress.    Deliver actionable insights and strategic recommendations to marketing leadership and cross-functional stakeholders.   Stay informed on platform developments, audience behavior, and industry trends to continuously improve performance.   Establish and manage social media governance, workflows, publishing operations, agency relationships, social management platforms, and reporting processes to ensure efficient execution across a fast-paced organization.   Advance measurement beyond platform engagement by implementing attribution standards and connecting organic social activity to website traffic, configurator engagement, lead signals, customer-care outcomes, and other indicators of consideration and demand.   Deliver recurring executive reporting that translates channel performance, audience growth, share of voice, sentiment, competitive benchmarks, cultural trends, and campaign results into clear business implications and prioritized recommendations.   Own the social technology roadmap and related governance, including platform evaluation, business requirements, integrations, access controls, data privacy, cybersecurity review, procurement, contracting, implementation, adoption, and vendor performance.   Manage agency scopes, budgets, staffing models, deliverables, service levels, and performance, holding partners accountable for strategic value, creative quality, operational consistency, and measurable results.     Team Leadership & Cross-Functional Collaboration   Lead and mentor social media team members while fostering a culture of creativity, accountability, and continuous improvement.   Serve as a player-coach, balancing strategic leadership with hands-on execution across content development, publishing, reporting, campaign management, event coverage, and operational priorities.   Serve as the primary social media subject matter expert within the organization, championing best practices in storytelling, content strategy, and platform management.   Build strong relationships across Marketing, Communications/PR, Brand, and executive leadership teams.   Collaborate with Talent & Partnerships teams, agency partners, and creators to support partnership and creator initiatives that extend the reach and impact of key campaigns.   Drive alignment across stakeholders while balancing brand priorities, customer needs, business objectives, and platform best practices.     You Bring:   10+ years of experience in social media, digital marketing, content strategy, or related fields.   Proven experience managing social media programs for premium consumer brands, automotive brands, luxury brands, or other highly visible organizations.   Strong understanding of content strategy, audience development, social platform ecosystems, and performance analytics.   Experience leading integrated marketing campaigns and collaborating across multiple functions and stakeholders.   Strong creative instincts and experience working closely with creative, production, agency, and brand teams.   Exceptional communication, project management, and organizational skills.   Experience managing agencies, creators, production partners, and internal teams.   Bachelor's degree     Work Environment   This role requires onsite presence 5 days per week at our Newark, CA headquarters to foster close collaboration and creativity within our growing Marketing team.     At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.   Base Pay Range (Annual) $171,900 — $252,120 USD Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

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Digital Transformation Consultant (ISM/ESM)
SamsaraRemote - Mexico (Fully Remote)25 days ago
InternshipFully RemoteMid
manufacturingfacilitationsalesforcesalescustomer successrecruiting+1

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: The Engagement Services Consultant (ESC), Integrations is a new, consultant-level role within Samsara's Engagement Services team in Customer Success. You will partner directly with our largest Enterprise customers in a focused, roughly three-month engagement to understand their operational processes, map how those processes connect to the Samsara platform, and translate that understanding into a well-defined, build-ready request for our Solutions Integration Services (SIS) team. This role complements the Engagement Services Manager (ESM) and SIS teams. It ensures every integration request reaches SIS with validated requirements, aligned stakeholders, and documented processes. This role can be office-based or fully remote. This is a remote position open to candidates residing in Mexico   You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will:   . Discover and define processes (weeks 1–6) Run structured discovery with customer stakeholders to document current-state processes and systems. Facilitate workshops to map future-state process flows and identify where data must be sent, received, or transformed. Build a systems and API inventory covering data volumes, authentication constraints, and regulatory or data-residency considerations. Engage SIS early for lightweight feasibility checks so blockers surface before build. Package requirements (weeks 6–10) Turn findings into a prioritized requirements package: use cases, field-level data mappings, success criteria, and open risks. Validate the package with customer stakeholders and the internal account team (CSM, ESM, Sales Engineer). Complete and submit the SIS Request Log so scoping starts from a validated baseline. Hand off and transition (weeks 10–12) Join the initial SIS/ESM scoping meeting to preserve context and answer requirements questions directly. Support the ESM during SOW drafting where scope or customer intent needs clarification. Formally close the discovery engagement once SIS and the ESM confirm the request is ready for build, with documentation handed off in full. Ongoing Track engagement status, milestones, and timelines in Salesforce and Compass. Maintain a library of discovery templates and playbooks by integration type, and share lessons learned with the teams that originate requests. Champion Samsara's cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team. WHAT SUCCESS LOOKS LIKE Speed - Short time from kickoff to a request SIS accepts without further scoping clarification Quality - Requests that need no rework during SIS and ESM scoping. Cycle time - Faster path from Request Log to signed SOW compared with baseline. Customer experience - Strong discovery-phase CSAT and feedback from Enterprise stakeholders. Portfolio impact - More Enterprise accounts moving from an unscoped integration need to a signed, in-build SIS project each quarter. Minimum requirements for the role: 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role, ideally in enterprise SaaS or IoT software. Experience running structured discovery with enterprise customers: stakeholder interviews, current- vs. future-state process mapping, and requirements gathering. Working understanding of APIs and system-integration concepts; comfortable in technical conversations without needing to write integration code. Strong facilitation, synthesis, and documentation skills, with the ability to turn cross-functional conversations into an actionable requirements document. Track record managing multi-month, multi-stakeholder engagements independently, with ownership of timeline and quality. An ideal candidate also has: Experience with integrations involving fleet/telematics, ERP, WMS, TMS/dispatch, HRIS, or fuel-card systems. Familiarity with Salesforce and services/project-tracking tools. Background as a Solutions Consultant, Sales/Solutions Engineer, Professional Services consultant, or Business/Systems Analyst. Experience supporting Mexico and broader LatAm Enterprise accounts. YOUR FIRST 90 DAYS Shadow the ESM and SIS teams on 2–3 active integration engagements to learn the Request Log, scoping, and SOW process end to end. Complete SIS Office Hours and Request Log training, and review prior SIS project documentation for common integration patterns. Take ownership of a first discovery engagement with an Enterprise account, with an ESM as coach. Deliver a first fully validated requirements package and SIS Request Log independently by the end of the quarter. Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working  At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations  Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our  blog post here .

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Relationship Manager
RobinhoodClearwater, FL, Westlake, TX (Hybrid)25 days ago
InternshipHybridMid
mental healthcainsurancecrmrecruiting

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.  The Advisor Services team's mission is to serve as an advocate for the firms that work on our platform; we advocate to support their business and their clients, to be a solution seeker and problem solver, and to meet our advisors where they need us most. As a Relationship Manager, you will provide exceptional, detailed service to our firms through an overall understanding of their business and being a point of contact for a myriad of complex requests. Your dedicated service and support have a direct impact on the firm's growth on our platform, which ultimately lead to an increase in net deposits to Robinhood. This role is based in our Clearwater, FL and Westlake, TX office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.  What you'll do Broad understanding of each Advisor relationship they oversee, including the firm's structure, key decision makers, technology stack, client demographics, among others. Educate our Advisors on platform changes and our upcoming roadmap; help Advisors find the most efficient and effective ways for doing business with our platform. Leverage internal technology solutions, such as our CRM, to uncover signals or trends with your firms, and translate those signals into actionable feedback or education areas.  Regularly meet with firms either virtually or in person in an effort to deepen the relationship, educate the firm on our platform and what's coming, and increase firm loyalty. Be an advocate internally for the firms you work with. Escalate issues to the appropriate stakeholders internally, and influence change for overall platform enhancements based on their needs.  What you bring Demonstrate a high understanding of the RIA industry, and specifically the TradePMR by Robinhood platform, features, tools, and products Heart to serve with a passion for problem solving and helping others with finding solutions to complex requests Curious learner that is motivated to learn more about their role, their clients, and our platform Willingness to take on new responsibilities with an execution mentality to ensure a seamless experience for our Advisors  5+ Years of customer service and related industry experience; SIE required, Series 7 preferred What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $85,000 — $100,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $75,000 — $88,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $66,000 — $78,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

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Manager of Accounts Payable
RobinhoodChicago, IL, Menlo Park, CA, New York, NY (Hybrid)25 days ago
InternshipHybridMid
oraclemental healthcataxaccounts payablesap+11

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.  Robinhood is seeking a Senior Manager to play a leadership role in its Accounts Payable function. This role includes end-to-end ownership of AP operations, with a mandate to advance process maturity, drive automation, and strengthen controls across a Procure-to-Pay (P2P) environment integrated with an Enterprise Resource Planning (ERP) system. The successful candidate will combine strong domain expertise with a strategic and tactical mindset, and will be responsible for developing a high-performing team. This role is based in our  Chicago, IL, Menlo Park, CA, New York, NY office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.  What you'll do Play a leadership role in end-to-end Accounts Payable operations, including daily payment processing, system implementation / upgrades, process improvement, and ongoing optimization across the P2P and ERP environment (Coupa, Oracle). Oversee two-way and three-way PO matching, invoice exception resolution, and vendor discrepancy investigation, ensuring accuracy and timeliness of the invoice-to-pay cycle. Identify and lead automation initiatives — including AI and robotics-enabled solutions — to improve efficiency and accuracy within AP workflows. Design and implement logical, well-structured processes with clearly defined roles, responsibilities, and controls. Establish and maintain performance metrics and reporting frameworks to support data-driven decision-making. Independently research, analyze, and resolve non-routine issues, discrepancies, and policy interpretation questions. Oversee specialized payment operations, including non-USD and manual payment processing, Sales & Use Tax and VAT/GST compliance, Form 1099 issuance, and AP-related Treasury support activities. Manage corporate card, travel, and expense reimbursement programs in partnership with Brex, Ramp, and Navan, including policy compliance and reconciliation. Partner with HR/People teams on vendor and payment data managed through Workday. Build and maintain effective cross-functional relationships across Finance, Treasury, and business partners, exercising influence and credibility beyond direct authority. Lead, mentor, and develop AP team members, tailoring management approach to individual skill levels and supporting career growth. Uphold internal controls and approval protocols consistently, including in situations where deviation is requested by senior stakeholders, to safeguard against fraud risk. What you bring Minimum 7–8 years of core Accounts Payable experience in a comparable business environment, including a P2P system integrated with an ERP platform. Hands-on experience with PO matching (2-way/3-way match), invoice exception handling, and vendor reconciliation. Demonstrated experience leading system implementations, process improvement initiatives, and automation programs. Working knowledge of non-USD and manual payment processing, Sales & Use Tax, VAT/GST, and Form 1099 requirements. Proficiency with P2P, ERP, and corporate spend management tools — direct experience with Coupa, Oracle, Brex, Ramp, Navan, or Workday strongly preferred; ability to apply best practices from comparable systems (e.g., SAP, Concur) also valued. Strong analytical skills, attention to detail, and reporting acumen. Excellent verbal and written communication skills, with a collaborative and flexible working style. A consistent record of role stability and tenure in prior positions. What we offer Challenging, high-impact work to grow your career. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.  Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces.  In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $123,000 — $145,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $109,000 — $128,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $96,000 — $113,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

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