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Visions Electronics is hiring! Why become part of our team? Visions Electronics is a growing, dynamic company that offers ample opportunities for advancement to its employees. We are a corporate culture that cares about our staff, recognizes and rewards superior performance. Visions Electronics requires highly motivated individuals for FULL TIME sales positions for all departments. We are looking for Sales Professionals with the following skill sets: Excellent verbal communication skills Flexible working hours which includes weekends Willingness to learn and grow Attention to detail Punctuality Self motivated Organized Above all, must be a genuine team player Responsibilities will include: Sales Excellent customer service Customer follow up Processing sales invoices General merchandising/store duties. We will offer: The highest commission rate for sales associates in the industry, with no commission cap Great work environment Fully paid sales training Benefits package for full time employees Flexible hours. The ability to purchase products at cost for personal use Lots of opportunity for advancement Pay: $31,200.00-$55,000.00 per year Benefits: Dental care Flexible schedule On-site parking Store discount Ability to commute/relocate: Okotoks, AB T1S 0B2: reliably commute or plan to relocate before starting work (required) Experience: Customer service: 1 year (preferred) comission based sales: 1 year (preferred) retail sales: 1 year (preferred) Work Location: In person

We are seeking a new sales associate for Greenstar Cannabis in Courtenay, BC. Greenstar Cannabis is located in the Driftwood Mall, (1400 - 2751 Cliffe Ave, Courtenay BC), and we are open daily from 9:00am to 10:00pm. We are looking to fill a full-time position, roughly 32-35 hours per week. We are seeking to fill mainly evening shifts at this time. We currently start our employees at $18.50 per hour, but we also take home tips with every shift. This position requires an individual who has exceptional communication skills, is outgoing and energetic, and has an eagerness to learn and engage with customers. Our staff members demonstrate a passion for cannabis and knowledge of cannabis products and accessories. Previous cannabis experience is valued but not required. Once training is completed, our sales associates tend to work alone, so we are seeking someone who is comfortable working independently. We have security guards on site at all hours, provided by the driftwood mall. At Greenstar Cannabis, our main goal is to match our patrons up with the best products possible to meet their specific needs. We listen to our customers and we care about what we sell. \\\ All staff must be 19 years of age or older and are required to obtain a 'SELLING it right' certificate before working with cannabis products. All safety and regulation protocol will be trained upon hiring. \\\ We are looking for someone with: Previous experience in retail sales. A positive attitude and desire to provide excellent customer service. Ability to communicate effectively with customers and maintain a professional attitude. Ability to work independently as well as with a team. Ability to memorize brands, strains and sizes, and where to find them in the store. Ability to use a POS system and balance a cash register. Cash handling experience required. Job Types: Full-time, Part-time Pay: From $18.50 per hour Expected hours: 32.0 ? 35.0 per week Benefits: Casual dress On-site parking * Store discount Work Location: In person

Job description The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advise customers on appropriate merchandise and related items; processing transactions (cash, credit card, debit card) using retail software; ticketing and replenishing merchandise, cycle counting; general housekeeping of shelves, loss prevention, merchandising, restocking, and staying current with trends in the industry. The successful candidate will have: Ability to work a flexible schedule including weekends Perform all required cash register transactions efficiently and accurately Thrives in a fast-paced environment and can balance multiple customers, tasks and duties Support the marketing of products in its department such as: display of merchandise, visual presentation and labelling Develop a basic knowledge of all the departments in the store Friendly and helpful attitude toward customers. Excellent communication skills. Ensure and participate in the maintenance of his department Prior retail experience is an asset. Creative abilities for making attractive in-store displays. Willingness to continually develop professional skills and knowledge base. Ability to work co-operatively in a team environment. Requirement: · 1+ year retail background in the construction industry (e.g. construction companies or big-box construction retail stores) preferred · The ability to speak multiple languages will be considered a strong asset. Summary As a Sales Associate, you will be instrumental in driving sales and providing outstanding customer service within our retail environment. Reporting to the Store Manager, you will utilize your core skills in communication, cash handling, and retail sales to engage customers effectively and assist them in their purchasing decisions. Your premium skills in merchandising and product demonstrations will enhance the shopping experience, while your relevant skills in time management and organization will ensure a smooth operation. Join our team to contribute to a customer-focused atmosphere that prioritizes satisfaction and sales success. Pay: From $20.00 per hour Work days: Monday to Friday Weekends as needed Application question(s): Do you speak any additional languages? Please indicate your level of fluency for each language (The ability to speak multiple languages will be considered an asset). How many years of construction supplies sales experience do you have? Work Location: In person

The role of: Sales Associate Currently Hiring for: Just Cozy, Village Green Mall, Vernon BC The Sales Associate is responsible for generating sales by providing the customer with an exceptional shopping experience. The Sales Associate maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. We are looking for a team of individuals to sell and promote Just Cozy merchandise through execution of the ?Spirited Service? standards. Assist store management in completing the sales generation and operational functions of the store. Are you an Individual who work well in a team environment, create energy and excitement around shared goals and values, contribute to an environment of trust and respect, act with urgency and integrity, demonstrate flexibility? If you welcome new challenges, have a drive for success and embrace the responsibility of leadership, then you belong at Just Cozy. REQUIREMENTS An energetic and friendly team player with a positive mindset Ability to work a flexible schedule to meet the needs of the business, including mornings, evenings and weekends 1 year of sales associate experience in a retail environment Pay: From $18.25 per hour Benefits: Store discount Work days: Holidays Monday to Friday Weekends as needed Experience: sales: 1 year (preferred) * customer service: 1 year (preferred) Work Location: In person

NATURE & SCOPE:We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.WHAT WE?RE LOOKING FOR?To be successful, you?ll need to possess: Retail experience preferably in apparel. Demonstrated ability to develop relationships with customers. Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation. Self-starter and uses good judgment in all situations. Excellent presentation skills in a retail environment. Upbeat, optimistic, passionate and friendly. Ability to understand the needs of the customer Ability to build buy-in to an idea, a decision, an action, a product, or a service.THE IMPACT YOU'LL HAVEThis is an opportunity to shape our company?s future by: Display a ?customer comes first? attitude. Ensuring that customer loyalty is built and maintained. Resolving customer issues effectively at store level in a timely and positive manner. Be a team player and contribute to the stores? success. Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep. Keep current on our product and service updates. Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays. Adhere to all Loss Prevention policies as per guidelines and policies.SOUND LIKE YOU? APPLY NOW!We?d like to thank everyone who applies, but we can only contact applicants who are most qualified.

Are you personable, motivated and passionate about chocolate?! Walker's Chocolates is now hiring permanent, part-time retail sales associates. The applicant must be creative, have excellent interpersonal and time management skills, and a strong willingness to learn about and promote our line of small-batch chocolate and confections. Walker's Chocolates is based in Burlington, with 3 locations throughout Hamilton, Burlington and Oakville. We have been making handmade, gourmet chocolate and confections since 1983. Retail sales associate responsibilities: - Visual Merchandising - Customer service - Cash Terminal operation - Product knowledge - Product packaging and displays Job Type: Permanent Part-time/Seasonal Job Types: Part-time, Permanent Pay: From $18.00 per hour Work Location: In person

Education: Secondary (high) school graduation certificate. Tasks: Establish methods to meet work schedules. Requisition food and kitchen supplies. Supervise and co-ordinate activities of staff who prepare and portion food. Train staff in job duties, sanitation and safety procedures. Ensure that food and service meet quality control standards. Address customers' complaints or concerns. Maintain records of stock, repairs, sales and wastage. Prepare and submit reports. Supervise and check assembly of trays. Establish work schedules. Take customers' orders. Security and safety: Basic security clearance. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Standing for extended periods. Physically demanding. Repetitive tasks. Personal suitability: Client focus. Efficient interpersonal skills. Flexibility. Team player. Reliability. Employment terms options: Early morning. Evening. Experience: 1 year to less than 2 years. Employment terms options: Shift. Morning. Day. Weekend. Overtime available.

Description Legartis is on a mission: to unlock legal work at scale. We set the standard for AI-powered contract work by offering a platform that changes how legal teams work, from drafting through negotiation to completion. We are now looking for the person who turns what customers actually need into what our AI actually does. Joining Legartis is not taking a job, you take ownership. We are a team of product builders and lawyers, who do not chase hype; we build substance. If you are a lawyer who builds, someone who has stopped waiting for better tools and started making them, this is your moment and your place. Send us your CV, a short note on why Legartis, and links to anything you have built or published. Your mission Most companies split this seat across three teams, and that split is exactly the problem. The person who hears the customer describe their workflow should be the person who writes the requirement, and the person who writes the requirement should be able to build the first version themselves. That is you. 1. You translate customer reality into engineering requirements — and into revenue. You sit in customer and expert calls alongside Sales, not as a note-taker but as the person who understands the legal work. In trials and hackathons you coach hands-on: the customer drives, you navigate, and they create the first "wow" moment themselves. When they say "that won't work for us" or "we'll build it ourselves", you answer with a concrete path (a workaround, a workflow, the honest maintenance cost of the alternative) and you leave every conversation with a next step: trial licenses, a hackathon, a scoped rollout. Then you pull out the workflow: what actually happens, in what order, where it breaks, what the customer would pay to never do again. And you write the spec, edge cases, and acceptance criteria that Engineering can build against. 2. You build the skills yourself. You write, test, and ship agent skills and playbooks that solve real customer workflows. You build the evaluation frameworks and test sets that prove they got better rather than just different. When the AI fails on a clause, you diagnose why, at the prompt and context level, and you either fix it or hand Engineering a diagnosis precise enough to act on. 3. You make it repeatable, and therefore sellable. Anything you build once for one customer, you turn into something Sales and Customer Success can run without you. Standard demo environments. A skill library they can reach for. Onboarding that lands in days rather than months. Where Customer Success needs legal depth you step in, fix it, and turn the fix into something the team can handle alone next time. Your success is measured by how rarely you need to be in the room, and by what happens to adoption and expansion when you are not. 4. You are the legal authority in the building. Legal and compliance questions land with you: contract reviews, customer security and data protection questions, the occasional in-house matter which makes roughly ten to fifteen percent of your time. You use our own product to do it, and you tell us honestly when it is not good enough. Your profile The person we picture. There is a name emerging for what we are describing, and it is not "lawyer who is good with computers". It is legal quant : a lawyer who builds their own tooling to practise law, rather than waiting for a vendor to ship it. The distinction that matters to us: plenty of lawyers now use AI. A legal quant builds with it. They look at a workflow and ask how to redesign it from first principles to get the best possible outcome, rather than making the existing process incrementally faster. A note on how we are weighting this role. Three capabilities make someone exceptional here: commercial instinct, legal depth, and technical ability to build. The ideal candidate has all three. We know that person is rare, and we are not going to pretend otherwise by writing a wish list and hoping. So for this role we weight the technical evidence most heavily, because it is the hardest of the three to teach on the job. If you believe you genuinely combine all three, we want to talk to you regardless of how neatly your CV matches the bullets below. Say so in your note and tell us what you have built and what you have sold. 1. Technical track record. You have built things and they exist and ideally you have published some of it. You are fluent with LLMs the way a practitioner is fluent, not a spectator: you know how context windows fail you or why a prompt stopped working. When something breaks you go into the system rather than around it. Scripting, Git, and APIs are a strong plus. 2. Legal foundation. A law degree with a commercial-contracts focus: German-qualified (Bachelor, Master, or Staatsexamen) or an equivalent qualification from another jurisdiction. No bar admission required, no second Staatsexamen required. What we need: you have worked hands-on with German commercial contracts, drafting, reviewing, and negotiating them, and you can hold a conversation with a General Counsel as a peer. 3. Commercial and entrepreneurial track record. You have carried commercial responsibility for something of your own: a freelance client base, a legal tech product, or a company you started. You know what it takes to win a client from a standing start and why "they did not understand the value" is never the customer's fault. If instead you have supported enterprise sales teams in demos, pilots, and expert calls, tell us what you changed about the outcome. You prioritise by impact, you are comfortable deciding without permission, and you would rather ship something imperfect this week than something elegant next quarter. 4. Language. Excellent German and English. German is non-negotiable: our customers are DACH legal teams and the nuance lives in their language. You can run a room of legal buyers, ask the sharp question, and write a specification precise enough to build from. Other EU languages are a plus. Why us? Impact over hype. You define a new discipline at the intersection of law, product, and AI. Your work directly shapes how thousands of legal professionals will operate. No silos. You sit between Product, Engineering, and the customer, with a direct line to all three. The better argument wins, not the higher title. We invest in you. The enterprise motion (multi-stakeholder pilots, procurement cycles, security reviews) is teachable, and we teach it: side by side in real customer calls from week one. Real ownership. Competitive salary and employee stock options (ESOP). Build in public. We want you to keep publishing what you build, because it makes you better and it makes us visible. Offices in Berlin, Leipzig, and Zurich with a flexible hybrid setup. Regular apéros, lunches, and hiking trips as we enjoy the journey together. Process Expectations. A conversation with the People Manager about the role and who you are. Depth. A conversation with our General Counsel & Head of Legal AI on Legal Engineering at Legartis and where the legal market is going. Build session. A live case at the intersection of legal reasoning, prompting, and product work: a real customer scenario, a legal AI workflow, or a playbook that misbehaves. Meet the team in our Zurich office. A mutual decision, before we welcome you to the team. Find Jobs in Switzerland on Arbeitnow

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Role: As a Senior Value Engineer, you are spearheading our mission of solving critical operational challenges for enterprise customers. You will be working with strategic clients to understand their unique objectives, from modernizing legacy systems to optimizing finance processes and deploying an agentic business. In partnership with the Celonis Sales Teams, you have full responsibility for the end-to-end value journey of our customers. You are our customers' trusted advisor and help them drive adoption and realize measurable business value using Celonis. You can expect to blend process and industry expertise with a solution-first mindset, analyzing customer data and deploying tactical solutions. By using the Celonis Process Intelligence platform to feed critical operational context to AI and LLM tools, you will help our customers move past simple automation to deploy intelligent, autonomous agents that solve complex business bottlenecks. You're the Celonis expert, connecting the dots between their pain points and how our platform can solve the problem. You'd be managing weekly cadences, QBRs, and value plans to demonstrate the value of our solutions to VP+ level executives. Key Responsibilities: Pre- and Post-Sales Execution: Actively drive the full customer lifecycle. Lead technical discovery and capability demonstrations during the pre-sales expansion cycles and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully met. Insights framing and value realization: Owns driving enterprise-wide ROI and adoption programs. Increasingly accelerates customer autonomy with improved cadences and executive sponsorship through QBRs, strategic roadmaps, and enterprise-wide value opportunities. Enables cross-functional alignment and establishes repeatable frameworks for customers to independently track, realize, and expand on business value. Domain & Industry Leadership: Serve as the internal and external technical subject matter expert for your customer industry domain to scale knowledge across the organization. AI Discovery & Solutioning: Understand your customers' AI strategies and specific challenges. As a Celonis product expert, find the best problem-solution fit and translate customer requirements into innovative solutions that deliver measurable impact. Requirements: 4+ years of experience in pre-sales, customer success, and/or consulting functions with a background in pre/post- sales consulting, strategy consulting, business process improvement, digital transformations, or customer value realization Strong Technical Skills across Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g. Azure, Data Engineering..etc). Knowledge of Data Connections, Data Objects, Data Validation and Data Analysis. Knowledge and use of LLM's, across Microsoft or competitor equivalent (e.g. Claude, Copilot…etc). Understanding of basic prompting and data constructs within a prompt. Value driven selling through expertise in identifying and prioritising use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis Project Management: You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible. Strong presentation skills to both internal and external stakeholders, whether leading technical whiteboarding sessions or formal readouts and demos. Bachelor's Degree required; Focus in computer science, engineering, mathematics, or related fields, or equivalent work experience preferred. Nice to have (big plus): Understanding of business processes across sectors (such as Supply Chain or Finance) with the ability to translate high-level business needs into specific AI use cases. Good knowledge of Python and common ML libraries (such as LangChain, pandas, sklearn, PyTorch) as well as data engineering tools and technologies. Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails. This role will be expected to spend the majority of their time in the field meeting with clients. Sponsorship is not available for this role. The base salary range below is for the role in the specified location, based on a Full Time Schedule. Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location. The base salary range below is for the role in New York, based on a Full Time Schedule. $162,000 — $191,000 USD What Celonis can offer you: Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform. Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. About Us: Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI's operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Get familiar with the Celonis Process Intelligence Platform by watching this video . Celonis Inclusion Statement: At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen. Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process . Please be aware of common job offer scams, impersonators and frauds. Learn more here .

About The Role Have you got a knack for explaining technical concepts? Do you want to work closely with big-name companies to solve some of their toughest problems? We're looking for a Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You'd be joining a team of talented solutions engineers that love going deep into customer's problems, finding ways to innovate in the ways customers use data, and making life easier for people. We care deeply about our users and partners, and we judge ourselves on how well we serve them. We partner with our Account Executives by removing technical and business-related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content. We get excited talking to data engineers, product managers, marketers, and also know how to distill technical concepts to our buyers. We're here to make our customers' lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture. Solutions Engingeers at Hightouch frequently work with both technical and non-technical stakeholders to understand their problems and craft creative technical solutions with them. We're open to candidates with a variety of backgrounds. What We're Looking For 4+ years sales experience Strong discovery and interpersonal skills Intellectual curiosity, high ambition and humility Experience selling Martech and/or Data Solutions Experience with the following: Cloud Warehouses, Data Engineering, Data Analytics, and Data Modeling, and API's Bonus If You Have Experience with Customer Data Platforms We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. When evaluating compensation we focus on impact and potential for growth more than years of experience. Additionally, we offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. Find Jobs in United Kingdom on Arbeitnow

Education: Other trades certificate or diploma. or equivalent experience. Work setting: Retirement home. Tasks: Establish methods to meet work schedules. Requisition food and kitchen supplies. Supervise and co-ordinate activities of staff who prepare and portion food. Train staff in job duties, sanitation and safety procedures. Estimate ingredient and supplies required for meal preparation . Hire food service staff. Ensure that food and service meet quality control standards. Prepare budget and cost estimates. Address customers' complaints or concerns. Maintain records of stock, repairs, sales and wastage. Prepare and submit reports. Prepare food order summaries for chef. Must have knowledge of the establishment's culinary genres. Supervise and check assembly of trays. Supervise and check delivery of food trolleys. Establish work schedules. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : First Aid Certificate. Workplace Hazardous Materials Information System (WHMIS) Certificate. Food Safety Certificate. Safe Food Handling certificate. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Walking. Physically demanding. Attention to detail. Own tools/equipment: Uniform. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Flexibility. Team player. Initiative. Dependability. Screening questions: Do you have experience working in this field?. Experience: 2 years to less than 3 years. Employment terms options: Day.

NOW HIRING: Full-Time /Part -Time Team Members Mornings / Afternoon Shifts. Must be flexible to work mornings from 6am--3pm.Must be flexible to work afternoons from 1pm--9pm. Why you should apply: You have a passion for guest service and creating exceptional guest experiences. You enjoy multitasking and working in a dynamic fast-paced environment. You are positive, friendly and social with guests and team members. You are energetic and have a strong work ethic within a team environment. You pay attention to details and accuracy. You are motivated to provide great service and are sales-oriented. You have previous experience in a customer service role. You are reliable and have the ability to work flexible hours. Job Requirements: A wonderful smile and great attitude working with a team. Good verbal communication skills in English,additional language skills considered an asset. Energetic, strong work ethic, flexible and the ability to learn and thrive with new skills and opportunities. Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met. Helps support speed of service targets by working quickly and efficiently to fill orders and meet guests needs. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.