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Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. About the team Engineering the future of customer support — at global scale 🌍 We believe exceptional customer service is more than just a feature, it's a fundamental part of who we are. That's why we've built our own internal support tooling from the ground up, tailored to help our customer, courier, and merchant support teams shine in every interaction. As we scale our operations from 30 to 60 countries, supporting millions of users and partners, our internal tools need to scale with us. The Support Engineering group is at the heart of this mission. We build high-performance admin applications and core operational tools that empower our support teams to work smarter and faster. A key part of this is our in-house chat platform, which already handles around 5 million conversations every month. On top of this foundation, we're developing advanced features to reduce manual work, improve communication, and proactively resolve issues — often before our users even notice them. Our systems range from automated reach-outs for delayed orders to deeply integrated tools that enable our support teams to deliver assistance quickly, reliably, and with a human touch. By removing inefficiencies and automating repetitive tasks, we're ensuring that our users and partners receive world-class support at scale. About the role We're now looking for a Backend Engineer (Golang) to join us in building scalable, low-latency systems that power these tools and shape the future of customer support. You'll work on impactful products that directly influence how millions of people experience our platform every day. What you'll be doing Build and maintain high-throughput backend services using Go . Collaborate with product managers, designers, and frontend developers to ship features that support internal support agents across the globe. Design systems that are scalable , resilient , and easy to maintain. Contribute to architectural discussions and technical decision-making. Write well-tested code and help the team maintain high code quality standards. Requirements 3+ years of professional software engineering experience, with a proven track record of building and scaling complex systems. Production experience in Golang , with an interest in developing strong engineering practices. Strong hands-on experience with both SQL and NoSQL databases — especially Cassandra. Solid understanding of designing and operating low-latency, high-throughput distributed systems . Previous on-call experience , with a pragmatic approach to reliability and incident management. Nice to have Background in Node.js or other backend languages. Familiarity with cloud infrastructure (AWS, GCP) and event-driven architectures. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Find Jobs in United Kingdom on Arbeitnow

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. Senior Software Engineer (Full Stack) - Merchants Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo's growth at scale. We partner with some of the largest grocery retailers in the world, as well as a large number of small independent grocers. The Team: MX Intelligence builds the tools DoorDash, Deliveroo and Wolt use to find, sign and onboard restaurants and merchants. That covers identifying and matching prospective merchants through to the CRM, quoting and contracting tools sales teams use to bring them onto the platform. We're replacing a Salesforce-based stack with one first-party platform shared across all three brands. We're looking for a Senior Software Engineer - Full Stack to join our London team. In this role you'll work across the stack, from the backend services and integrations that handle merchant discovery, matching and onboarding to the web tools sales and operations teams use to quote and sign merchants. You'll own features end to end, partner closely with Product and Design, and lead technical planning as we move core sales workflows off Salesforce and onto our own platform Get to know our Engineering team — what drives us, how we work, and what you can expect. What You'll Be Doing This role is based in our London office with a hybrid setup, typically 3 days in the office. Here's what your day-to-day might look like: Drive technical execution by designing, building, and scaling backend services and frontend components that handle high-traffic workloads (20krpm and above). Lead architectural improvements and code reviews, ensuring the efficiency, visibility, and operational health of your team's systems. Partner with cross-functional disciplines (PMs, Experience Designers) to plan projects, foresee dependencies, and mitigate technical risks. Break down complex problems into deliverable choices, influencing the roadmap and technical direction within your team. Support the growth of others by mentoring colleagues and taking an active role in our engineering hiring process to build high-performing teams. What You'll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: Significant experience building web-based applications in a modern stack; we use Go, Ruby, Python, and Scala, and we're looking for someone keen to work across them. Proven ability to design and operate web architecture at scale , specifically with systems handling significant request volumes. Demonstrated ownership of relational databases (PostgreSQL, MySQL) and experience with "NoSQL" backends such as Redis, DynamoDB, or Elasticsearch. A commitment to software craft , with a pride in writing readable, well-designed, and thoroughly tested code. Strong collaborative leadership skills , with a track record of guiding implementation choices and supporting the personal growth of teammates. Why Join Us? At Deliveroo, you'll do work that matters—solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you're rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Explore our Engineering Interview Guide here to help you feel confident at each stage. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Find Jobs in United Kingdom on Arbeitnow

About Fractile Fractile was founded in 2022 on the bet that, eventually, the world's most capable AI systems would be limited in their impact by the time taken to produce useful outputs. We bet everything on the logical conclusion: that the only way to truly unlock this latent value, to make speed viable at scale, was to radically re-invent the hardware that we run our frontier AI models on. Ever since, we have been building chips and systems that tackle this problem: how to efficiently generate output at thousands of tokens per second, while handling the complexity and capacity challenges of operating large models at very long contexts. The workloads that push to the limits of the current frontier are already transformational; it is the technical and economic limits on inference speed that are constraining progress. The defining work of the 21st century will be marked by the engine of inference delivering immense and diffuse chains of intellectual inquiry, in drug discovery, in software engineering, in materials discovery, in any field where progress is driven by deep reasoning and intelligence to resolve complex problems. Developer Experience / DevEx Location: Bristol / London About Fractile Fractile was founded in 2022 on the bet that, eventually, the world's most capable AI systems would be limited in their impact by the time taken to produce useful outputs. We bet everything on the logical conclusion: that the only way to truly unlock this latent value, to make speed viable at scale, was to radically re-invent the hardware that we run our frontier AI models on. Ever since, we have been building chips and systems that tackle this problem: how to efficiently generate output at thousands of tokens per second, while handling the complexity and capacity challenges of operating large models at very long contexts. The workloads that push to the limits of the current frontier are already transformational; it is the technical and economic limits on inference speed that are constraining progress. The defining work of the 21st century will be marked by the engine of inference delivering immense and diffuse chains of intellectual inquiry, in drug discovery, in software engineering, in materials discovery, in any field where progress is driven by deep reasoning and intelligence to resolve complex problems. The Role About the Software organisation at Fractile Developer Experience sits within the Software organisation at Fractile, which is responsible for developing a full software stack for our groundbreaking AI inference systems. That's everything from ML compilers, device drivers and systems firmware, application level runtime and ecosystem integrations, ML and compute libraries, great developer tooling and a full portfolio of simulators, through to datacenter scale workload deployment solutions. At Fractile, we know that a fantastic software stack is a critical and central part of any AI inference solution and it sits at the heart of everything we're doing. About the team and role The Developer Experience team at Fractile helps shape how our customers interact with the Fractile inference accelerator. We work across the company to identify, create, and present information on how the system is being used, as well as providing the tooling to help optimise our customers' usage of the system, while keeping a shallow learning curve. As a member of the Developer Experience team you will need to understand the current state of development for inference hardware. You will need to be able to identify what will work well for engineers wanting to identify potential opportunities for performance improvements, while knowing what tooling will fit into an existing LLM engineer's workflow with the minimal amount of disruption and effort. About you We're looking for someone who is self-driven and capable of identifying tooling opportunities, designing those tools, and delivering them in a way which will fit in with an LLM engineer's existing toolset. You will have worked in this area before, possibly as an FDE or at a company that provides inference services using their own models, and have the ability to develop new tools that are designed to be functional and easy to learn and use. Key Requirements Experience with inference frameworks such as JAX and/or PyTorch Experience of software development in Python, Rust, C/C++, or a similar language Experience monitoring and optimising code written in CUDA, ROCm, OpenCL, or similar Experience monitoring and optimising LLM deployments with 50+ billion parameters Experience working with stakeholders across multiple teams What We Offer Competitive salary: A competitive salary reflective of your experience and the specialist nature of the role Equity & Ownership: meaningful equity so everyone shares in the value creation Benefits: Private Medical, Dental and Vision, Contributory Pension, 25 Days holiday plus bank holidays and Life/Critical Illness Insurance Diverse & fun office: we believe the hardest problems get solved by the broadest range of minds. We are committed to Equal Employment Opportunity through attracting and retaining a diverse team and building an inclusive environment Fractile is seeking to increase the clock speed of global progress, one chip at a time. We've recently raised $220M from investors including Founders Fund and Accel and our most important work lies ahead. Join us! Export controls Our work involves technologies subject to UK, US and other international export control regulations. Certain roles may require additional eligibility checks to ensure compliance with applicable law. We'll be transparent about this throughout the hiring process. What We Offer Competitive salary: A competitive salary reflective of your experience and the specialist nature of the role. Equity & Ownership: meaningful equity so everyone shares in the value creation Benefits: Private Medical, Dental and Vision, Contributory Pension, 25 Days holiday plus bank holidays and Life/Critical Illness Insurance. Diverse & fun office: we believe the hardest problems get solved by the broadest range of minds. We are committed to Equal Employment Opportunity through attracting and retaining a diverse team and building an inclusive environment. Fractile is seeking to increase the clock speed of global progress, one chip at a time. We've recently raised $220M from investors including Founders Fund and Accel and our most important work lies ahead. Join us! Export controls Our work involves technologies subject to UK, US and other international export control regulations. Certain roles may require additional eligibility checks to ensure compliance with applicable law. We'll be transparent about this throughout the hiring process. Find more English Speaking Jobs in United Kingdom on Arbeitnow

About Fractile Fractile was founded in 2022 on the bet that, eventually, the world's most capable AI systems would be limited in their impact by the time taken to produce useful outputs. We bet everything on the logical conclusion: that the only way to truly unlock this latent value, to make speed viable at scale, was to radically re-invent the hardware that we run our frontier AI models on. Ever since, we have been building chips and systems that tackle this problem: how to efficiently generate output at thousands of tokens per second, while handling the complexity and capacity challenges of operating large models at very long contexts. The workloads that push to the limits of the current frontier are already transformational; it is the technical and economic limits on inference speed that are constraining progress. The defining work of the 21st century will be marked by the engine of inference delivering immense and diffuse chains of intellectual inquiry, in drug discovery, in software engineering, in materials discovery, in any field where progress is driven by deep reasoning and intelligence to resolve complex problems. Developer Experience / DevEx Location: Bristol / London About Fractile Fractile was founded in 2022 on the bet that, eventually, the world's most capable AI systems would be limited in their impact by the time taken to produce useful outputs. We bet everything on the logical conclusion: that the only way to truly unlock this latent value, to make speed viable at scale, was to radically re-invent the hardware that we run our frontier AI models on. Ever since, we have been building chips and systems that tackle this problem: how to efficiently generate output at thousands of tokens per second, while handling the complexity and capacity challenges of operating large models at very long contexts. The workloads that push to the limits of the current frontier are already transformational; it is the technical and economic limits on inference speed that are constraining progress. The defining work of the 21st century will be marked by the engine of inference delivering immense and diffuse chains of intellectual inquiry, in drug discovery, in software engineering, in materials discovery, in any field where progress is driven by deep reasoning and intelligence to resolve complex problems. The Role About the Software organisation at Fractile Developer Experience sits within the Software organisation at Fractile, which is responsible for developing a full software stack for our groundbreaking AI inference systems. That's everything from ML compilers, device drivers and systems firmware, application level runtime and ecosystem integrations, ML and compute libraries, great developer tooling and a full portfolio of simulators, through to datacenter scale workload deployment solutions. At Fractile, we know that a fantastic software stack is a critical and central part of any AI inference solution and it sits at the heart of everything we're doing. About the team and role The Developer Experience team at Fractile helps shape how our customers interact with the Fractile inference accelerator. We work across the company to identify, create, and present information on how the system is being used, as well as providing the tooling to help optimise our customers' usage of the system, while keeping a shallow learning curve. As a member of the Developer Experience team you will need to understand the current state of development for inference hardware. You will need to be able to identify what will work well for engineers wanting to identify potential opportunities for performance improvements, while knowing what tooling will fit into an existing LLM engineer's workflow with the minimal amount of disruption and effort. About you We're looking for someone who is self-driven and capable of identifying tooling opportunities, designing those tools, and delivering them in a way which will fit in with an LLM engineer's existing toolset. You will have worked in this area before, possibly as an FDE or at a company that provides inference services using their own models, and have the ability to develop new tools that are designed to be functional and easy to learn and use. Key Requirements Experience with inference frameworks such as JAX and/or PyTorch Experience of software development in Python, Rust, C/C++, or a similar language Experience monitoring and optimising code written in CUDA, ROCm, OpenCL, or similar Experience monitoring and optimising LLM deployments with 50+ billion parameters Experience working with stakeholders across multiple teams What We Offer Competitive salary: A competitive salary reflective of your experience and the specialist nature of the role Equity & Ownership: meaningful equity so everyone shares in the value creation Benefits: Private Medical, Dental and Vision, Contributory Pension, 25 Days holiday plus bank holidays and Life/Critical Illness Insurance Diverse & fun office: we believe the hardest problems get solved by the broadest range of minds. We are committed to Equal Employment Opportunity through attracting and retaining a diverse team and building an inclusive environment Fractile is seeking to increase the clock speed of global progress, one chip at a time. We've recently raised $220M from investors including Founders Fund and Accel and our most important work lies ahead. Join us! Export controls Our work involves technologies subject to UK, US and other international export control regulations. Certain roles may require additional eligibility checks to ensure compliance with applicable law. We'll be transparent about this throughout the hiring process. What We Offer Competitive salary: A competitive salary reflective of your experience and the specialist nature of the role. Equity & Ownership: meaningful equity so everyone shares in the value creation Benefits: Private Medical, Dental and Vision, Contributory Pension, 25 Days holiday plus bank holidays and Life/Critical Illness Insurance. Diverse & fun office: we believe the hardest problems get solved by the broadest range of minds. We are committed to Equal Employment Opportunity through attracting and retaining a diverse team and building an inclusive environment. Fractile is seeking to increase the clock speed of global progress, one chip at a time. We've recently raised $220M from investors including Founders Fund and Accel and our most important work lies ahead. Join us! Export controls Our work involves technologies subject to UK, US and other international export control regulations. Certain roles may require additional eligibility checks to ensure compliance with applicable law. We'll be transparent about this throughout the hiring process. Find more English Speaking Jobs in United Kingdom on Arbeitnow

About the role As a Delivery Lead at Infinite Lambda, you'll hold accountability for the successful delivery of multi-workstream programmes for our most important clients. You will own the entire programme lifecycle — from commercial handover through to closure — coordinating multiple projects, teams, and delivery streams into a single coherent outcome. You will be a trusted advisor to senior client stakeholders, including C-level executives, and the person our clients and our own leadership turn to when a programme hits a serious issue and needs a steady, credible hand to resolve it. You are a critical partner in our client relationships, working closely with Account Managers to protect and grow long-term accounts, and with Executive Sponsors to keep governance sharp and escalations resolved quickly. Beyond delivery, you're expected to translate ambiguous, high-level business strategy into structured requirements and a deliverable roadmap — bringing the same rigour to business analysis as you do to programme governance. Responsibilities Own end-to-end delivery of multi-workstream programmes spanning multiple projects, vendors, and delivery teams, using Agile, Waterfall, or hybrid approaches tailored to each client and phase. Hold ultimate accountability for programme scope and benefits realisation across the full programme lifecycle. Act as the escalation point for serious programme issues: recover programmes that are off-track, re-baseline commercials and timelines where needed, and manage the client conversations that come with it. Design and enforce programme-level governance models, RAID processes, and reporting standards, ensuring predictable, high-quality execution is visible at every level from delivery team to executive sponsor. Facilitate steering committees, delivering clear, credible updates and recommendations to C-level stakeholders on both the client and Infinite Lambda side. Build and hold relationships with senior client stakeholders and executive sponsors, acting as a trusted voice in high-stakes conversations, difficult trade-offs, and commercial negotiations. Lead business analysis at a programme level: gather and structure high-level business requirements and strategic objectives, and translate them into a coherent programme roadmap, benefits case, and workstream breakdown. Identify and manage cross-workstream dependencies, escalating and closing them out before they threaten delivery. Constructively challenge technical and commercial assumptions across workstreams, guiding recovery plans and trade-off decisions between engineering quality, cost, and delivery speed at a programme level. Own commercial governance for the programme, including Change Control, Change Orders, and milestone sign-off, working closely with Account Managers and Executive Sponsors to protect margin and client trust. Represent Infinite Lambda credibly in the most demanding client conversations — the ones where relationships, not just delivery plans, are on the line. Requirements Experience: 7+ years of experience leading complex, multi-workstream programmes, with a strong focus on data warehouse migration and/or AI. Consulting background, ideally within data or technology consultancies. Track record of taking accountability for troubled or at-risk programmes and successfully recovering them — commercially and operationally. Demonstrated business analysis experience at a strategic level — translating executive-level business objectives into structured requirements, benefits cases, and roadmaps. Extensive experience with agile methodologies at programme scale, including managing dependencies and governance across multiple concurrent workstreams. Strong conceptual understanding of software engineering and data delivery principles, sufficient to challenge, guide, and support technical leadership across several workstreams at once. Significant experience in business change as well as IT delivery, at an enterprise or large-account level. Gravitas, credibility, and maturity to engage, influence, and hold difficult conversations with C-level stakeholders on both client and internal sides. Commercial experience: negotiating Change Orders, managing fixed-cost and T&M commercial models, and protecting margin under pressure. Travel requirements for this role are mandated by the need of the client and depending on the client some travel is required. Skills: Proficiency in a variety of programme and project management tools (e.g., Jira, Asana, Trello). Strong business analysis toolkit at programme scale: requirements gathering, benefits mapping, process mapping, and senior stakeholder workshops. Exceptional problem-solving, conflict resolution, and change management skills, particularly under pressure or in adversarial situations. Ability to structure a complex, ambiguous programme into a clear workstream breakdown, dependency map, and governance model. Experience managing multiple concurrent programmes or a large single programme with several parallel workstreams. Familiarity with a range of delivery methodologies and the judgement to select and adapt the right one per workstream. Mindset: Comfortable holding ultimate accountability, including for issues you didn't personally cause. Calm and decisive under pressure — the person the room looks to when a programme is at risk. Demonstrated ability to orchestrate the big picture across multiple workstreams while still tracking the details that matter. A collaborative and positive approach to people, balanced with the willingness to have difficult conversations early. Willingness to take new directions and adapt to changing priorities at short notice. Nice to have Skills Working knowledge of SQL and data warehousing concepts. Familiarity with data visualisation tools (e.g. Omni, Sigma, Tableau, PowerBI). Formal programme management certification (e.g. MSP, PMI-PgMP) or equivalent hands-on experience. Proven experience leading data warehousing and analytics programmes, preferably migrations, at enterprise scale. Soft skills Servant leadership mindset with the ability to manage, motivate, inspire and support Project Managers and delivery teams. Outstanding communication skills, calibrated for C-level and executive audiences. A considerate, curious, positive, naturally collaborative and supportive approach to people, without shying away from hard conversations. Proactivity regarding risk, issues and planning, especially the risks that haven't surfaced yet. Ability to present complex technical and commercial concepts clearly to non-technical, senior audiences. Natural problem-solving attitude, strong facilitation skills, and sound judgement under ambiguity. Proficiency in English. Interview Process Take-home technical and case-based assignment. Technical interview with Head of Programme Management: 60 minutes. Cultural interview with Chief of Customer Success Why join Infinite Lambda We support your growth with dedicated learning time, access to top-notch resources and a knowledge-sharing culture; You work autonomously here in a wholesome environment and get as much paid holiday as you need; The projects are diverse and give you plenty of opportunity to experiment with new tech; The benefits are plenty , with private health insurance, work-from-home budget, a company MacBook and more on the list. ▶ ▶ Submit your CV in English in PDF . ▶ ▶ Mind that as we are an international team, internal communication is in English. Infinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other. 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What You'll Do You'll identify open AI opportunities, build them from start to finish, and bring them to real users. As a Senior AI Product Engineer, you'll work across our three product squads: You'll single-handedly turn unaddressed topics into products, hand them off once they're up and running, and serve as a sparring partner for the squad PMs on all AI-related topics. For us, "senior" refers to your approach to work, not your years of experience. You'll report directly to Product Leadership. Your Responsibilities Independent AI projects (about half of your time) You'll identify high-impact AI opportunities in our legal workflows - in areas where no specific squad is responsible Validation happens quickly: discussions with attorneys, Legal Ops, and insurers; prototypes built in days You'll bring the winning solutions into production yourself: routing, chaining, summarization, and agent-based loops You'll hand off mature features to the squad - complete with documentation, evaluations, and a handover plan Support for the squads (the other half) Feasibility, costs, model selection, risks: You'll answer these questions before every AI feature is launched You support the teams in designing evaluations, golden datasets, and guardrails You review concepts before they go into the roadmap - including prompt injection and compliance risks (GDPR, Section 203 of the German Criminal Code) You advance AI best practices: prompt engineering standards, LLM observability, and agent-based coding workflows What you bring Must-have Multiple production-ready AI/LLM systems that you've shipped to real users and taken responsibility for - no prototypes Demonstrable product ownership: from a vague problem to a finished product Strong Python skills and a solid foundation in software engineering (Git, testing, CI/CD, code review) In-depth experience with LangGraph, LangChain, or similar - including an understanding of what's happening under the hood Proficiency with LLM provider APIs: function/tool calling, structured outputs, streaming Evaluations, golden datasets, and guardrails before deployment Solid prompt engineering - you know when to use which technique Business-level English; German is a major plus due to our legal domain Soft Skills The maturity to work without a squad around you: You set your own priorities and know when to say no You can explain a technical trade-off to a lawyer and a legal workflow to an engineer What we promise Work Environment & Flexibility Office-first: 3 days in the office, 2 days working from home - with flexibility in how you structure your work Modern, air-conditioned office with plenty of natural light and a large rooftop terrace overlooking Berlin Central location between Gleisdreieck and Potsdamer Platz Benefits Full coverage of the public-transport ticket Company pension plan with a 20% employer contribution Corporate benefits platform with discounts from many brands Dog-friendly office Regular company and team events, after-work fun with Switch, PS5, darts, and foosball Free drinks, fresh fruit, and granola Culture & Collaboration Agile mindset with open communication - every voice counts Feedback is part of our culture - we believe in growing together Fast application process Your application as an AI Product Engineer (Senior) - short and to the point Approx. 20-minute introductory conversation with our HR team Approx. 60-minute in-person interview with your hiring manager Approx. 30-minute discussion with the management team A prompt job offer Your contact: Nadine · HR Manager · Find Jobs in Germany on Arbeitnow

The product you will work on The HOLOPLOT Matrix Array is a new type of sound system built around precise, software-defined control of sound in three dimensions - grounded in physics and implemented through a combination of custom hardware and purpose-built software. HOLOPLOT deployed Matrix Arrays in various venues, including the Sphere in Las Vegas - the world's most advanced entertainment venue and, notably, home to the world's largest audio installation in entertainment. Audio processing in HOLOPLOT systems is distributed: every loudspeaker runs embedded Linux, and hundreds of them have to be configured, coordinated, monitored, and updated as one system. This is enabled by multiple open source and in-house developed services running on an on-premises Kubernetes cluster. AWS-hosted services connect venues to remote monitoring, telemetry, and configuration. Many venues are air-gapped or only intermittently connected for remote servicing, and that constraint shapes most of the design decisions in the platform. The ideal candidate is We are looking for a Senior Software Engineer who builds the platform our sound systems run on, and who takes responsibility for how it behaves in production. This is a software engineering role first. You will spend your time writing software, either with your own team or embedded with one of the other HOLOPLOT teams: services, controllers, agents, and tooling that provision, configure, observe, and update our systems. Our infrastructure is defined as code and evolves through the same review and release process as the rest of our software. You design the operational side, you build it, and you are on call when it misbehaves in the field. Your role and responsibilities You will join the team that owns the platform underneath our installations and connected services, working alongside backend, embedded, and frontend engineers who are organized in cross-functional product teams. Build the platform Architect and implement services to provision, configure, and manage server fleets across AWS and local clusters. Create control-plane logic for venue systems to ensure consistency, health monitoring, rollout management, and recovery, even during uplink disruptions. Establish end-to-end provisioning workflows for embedded Linux hardware, spanning from initial manufacturing to customer deployment. Enhance update processes to streamline software deployments for active customer installations. Develop APIs and developer tooling that empower engineering teams to independently deploy, observe, and troubleshoot their services. Embed telemetry capabilities into the platform to facilitate remote diagnosis of venue system behavior . Run what you build Own the AWS infrastructure behind our connected services: remote access, access control, telemetry ingestion, remote backup, secret management, and monitoring. All of it is infrastructure as code. Operate and evolve the on-premises Kubernetes footprint at venues, including air-gapped and intermittently connected installations. Monitor large environments, investigate problems across the software/hardware boundary, and turn each incident into a fix in the code. Be part of a compensated on-call rotation Set the technical direction Advise and collaborate with product teams on building distributed systems that are scalable, secure, and observable, and review their designs with production reality in mind. Research and introduce tools and technologies where they measurably improve how we build and operate. Contribute back to the open-source projects we depend on, through issues and fixes. What you need to succeed in this role Several years of professional software engineering experience, most of it spent designing and shipping production systems. Fluency in software engineering as a craft: concurrency, error handling, testing, and designing APIs that other teams build on. Working knowledge of the Kubernetes control plane and the operator/controller pattern, including how clusters behave when they are unhealthy. Hands-on experience with AWS, and a firm belief in infrastructure as code. Terraform and Ansible are what we use today. Comfort across several languages, and the ability to pick up a new one when the problem calls for it. Our platform work is mostly Go and Python, with Rust and C++ elsewhere in the stack. Experience building distributed systems, and a clear understanding of how they fail: partitions, partial rollouts, clock skew, retries, and reconciliation. A good sense for software architecture and maintainability, and the habit of writing code that colleagues can pick up and change. A strong command of Linux, scripting, and automation. Experience instrumenting software for telemetry and using it to answer real questions about running systems. Good judgment about what to automate and what to leave alone. Strong communication skills in English. You can explain a design or a failure clearly to engineers, product stakeholders, and non-specialists. Willingness to take part in compensated on-call and weekend work when installations need it. A can-do mentality, an eye for detail, and the courage to take on problems outside your comfort zone. Experience in using AI for engineering. Nice to haves Experience with NATS, Prometheus/Thanos, or PostgreSQL in production. Experience with air-gapped or intermittently connected installations. Experience running Kubernetes in production, not only deploying to it. Experience with embedded Linux, device fleet management, or IoT security. Networking depth: multicast at scale, WireGuard, BGP, IPv6. Experience in the audio, broadcast, or live events industry. Contributions to open-source infrastructure projects We offer you At HOLOPLOT we work in a flexible hybrid setup with trust-based working hours, giving you the freedom to organise your day in a way that supports focus, deep work and balance. Pay is competitive and fair, and we offer perks and benefits such as subsidised public transport, lunch allowances, Urban Sports and a company pension scheme. You'll join an international, open-minded team across software, hardware, product and research, in an environment with plenty of autonomy and ownership. You'll work on cutting-edge audio technology, turn complex requirements into working solutions and contribute to global projects, with support for your growth through individual development plans, mentoring and coaching. 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Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. About the Role Most software engineers never see their code tested against reality. At Swarm Aero, that's the baseline. We are looking for a Forward Deployed Software Engineer to embed directly with U.S. government and military customers and own the technical success of our C2 systems in the field. You will be the person who makes our software work -- not in a lab, not in a staging environment, but in real operational contexts across domestic and international deployments. Austere locations, high-stakes timelines, and complex distributed systems are the job. This is a full-scope engineering role. You will build critical integrations, debug core services, contribute to new development, and ship solutions that warfighters and government operators depend on. If you want to write code that matters and see it run in environments most engineers never touch, this is the role. What You'll Do Build and own critical software integrations that bring our C2 systems to life in customer environments -- from initial deployment through production reliability across diverse hardware configurations and operational contexts Debug complex distributed systems issues in the field, analyzing logs, network traffic, and system performance to resolve failures fast and with minimal support Contribute to core service development alongside the engineering team, bringing field insight back into the product and shipping improvements that make a direct operational difference Write code daily across the full stack -- solving customer-specific integration challenges, contributing to core service development, and building monitoring and reliability solutions that hold up in the field Support continuous operational environments, including non-standard hours, on-call response, and rotational coverage aligned to mission tempo Travel domestically and internationally (up to 60%) to test sites and customer locations -- deploying software, troubleshooting issues in the field, and feeding hard-won requirements back to engineering Collaborate with U.S. military and government program offices on-site and remotely, translating complex operational requirements into software solutions This Role Is For You If You want to see your code run in high-stakes, real-world environments -- not just pass CI You thrive on solving hard integration and deployment challenges independently, without a safety net You're comfortable being the most technical person in the room in dynamic, unpredictable field conditions You adapt to shifting schedules and operational demands without losing rigor or precision This Role Is NOT A pilot position or flight test engineer role Primarily hands-on hardware work (electronics, wiring, mechanical assembly) A traditional SRE or DevOps role with predictable hours and controlled environments Basic Qualifications Bachelor's degree in Computer Science, Software Engineering, or related technical field 3+ years of professional software engineering experience, or equivalent demonstrated ability Strong proficiency in at least one major programming language (Python, C/C++, Golang, or Java) Solid understanding of networking fundamentals: NAT, DNS/mDNS, UDP/TCP protocols, multicast, and firewall configuration Experience with Linux system administration and shell scripting Proven debugging skills across complex software systems -- you know how to read logs, use debuggers, and trace issues systematically Excellent communication skills for engaging with U.S. government and military customers and internal engineering teams Willingness and ability to travel 60% of the time, both domestically and internationally, including to remote or restricted-access locations Must be eligible to obtain and maintain a U.S. Secret security clearance. Active Secret clearance preferred but not required. Preferred Qualifications Experience with containerization (Docker, Kubernetes) and infrastructure-as-code Background in distributed systems, real-time systems, or robotics software Familiarity with CI/CD pipelines and deployment automation Experience in customer-facing engineering or technical sales engineering roles Prior defense, intelligence community, or aerospace software experience Comfort operating in non-permissive or resource-constrained environments ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $175K – $220K • Offers Equity • $175K – $220K • Offers Equity Find Jobs in Germany on Arbeitnow

Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. About the Role Most software engineers never see their code tested against reality. At Swarm Aero, that's the baseline. We are looking for a Senior Forward Deployed Software Engineer to embed directly with U.S. government and military customers and own the technical success of our C2 systems in the field. You will be the person who makes our software work -- not in a lab, not in a staging environment, but in real operational contexts across domestic and international deployments. Austere locations, high-stakes timelines, and complex distributed systems are the job. This is a full-scope engineering role. You will build critical integrations, debug core services, contribute to new development, and ship solutions that warfighters and government operators depend on. If you want to write code that matters and see it run in environments most engineers never touch, this is the role. What You'll Do Build and own critical software integrations that bring our C2 systems to life in customer environments -- from initial deployment through production reliability across diverse hardware configurations and operational contexts Debug complex distributed systems issues in the field, analyzing logs, network traffic, and system performance to resolve failures fast and with minimal support Contribute to core service development alongside the engineering team, bringing field insight back into the product and shipping improvements that make a direct operational difference Write code daily across the full stack -- solving customer-specific integration challenges, contributing to core service development, and building monitoring and reliability solutions that hold up in the field Support continuous operational environments, including non-standard hours, on-call response, and rotational coverage aligned to mission tempo Travel domestically and internationally (up to 60%) to test sites and customer locations -- deploying software, troubleshooting issues in the field, and feeding hard-won requirements back to engineering Collaborate with U.S. military and government program offices on-site and remotely, translating complex operational requirements into software solutions This Role Is For You If You want to see your code run in high-stakes, real-world environments -- not just pass CI You thrive on solving hard integration and deployment challenges independently, without a safety net You're comfortable being the most technical person in the room in dynamic, unpredictable field conditions You adapt to shifting schedules and operational demands without losing rigor or precision This Role Is NOT A pilot position or flight test engineer role Primarily hands-on hardware work (electronics, wiring, mechanical assembly) A traditional SRE or DevOps role with predictable hours and controlled environments Basic Qualifications Bachelor's degree in Computer Science, Software Engineering, or related technical field 5+ years of professional software engineering experience, or equivalent demonstrated ability Strong proficiency in at least one major programming language (Python, C/C++, Golang, or Java) Solid understanding of networking fundamentals: NAT, DNS/mDNS, UDP/TCP protocols, multicast, and firewall configuration Experience with Linux system administration and shell scripting Proven debugging skills across complex software systems -- you know how to read logs, use debuggers, and trace issues systematically Excellent communication skills for engaging with U.S. government and military customers and internal engineering teams Willingness and ability to travel 60% of the time, both domestically and internationally, including to remote or restricted-access locations Must be eligible to obtain and maintain a U.S. Secret security clearance. Active Secret clearance preferred but not required. Preferred Qualifications Experience with containerization (Docker, Kubernetes) and infrastructure-as-code Background in distributed systems, real-time systems, or robotics software Familiarity with CI/CD pipelines and deployment automation Experience in customer-facing engineering or technical sales engineering roles Prior defense, intelligence community, or aerospace software experience Comfort operating in non-permissive or resource-constrained environments ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $180K – $240K • Offers Equity • $180K – $240K • Offers Equity Find more English Speaking Jobs in Germany on Arbeitnow

About Us Nopan is a payment performance platform built by former merchants, focused exclusively on account and wallet payment methods. We help large merchants, fintechs, and PSPs turn payments into measurable revenue drivers. We are payments nerds who are excited about global changes happening in the industry and we want and know how to make it better. In just 18 months, we secured our license from the Dutch Central Bank, formed partnerships with Europe's major payment schemes, including becoming a Principal Member of EPI/Wero, and went live with initial customers. Backed by leading investors, we are now scaling to become the default performance layer for account and wallet payments in Europe. If you're excited about solving big problems and creating something from the ground up, this is the place for you. What You'll Do Collaborate closely with the founding team to define, design, and implement the core product. Contribute to product strategy and roadmap discussions, bringing your technical expertise to the table. Take ownership of entire features from conception to deployment, and iterate based on user feedback. Set up and maintain the tech infrastructure, including cloud services, databases, and CI/CD pipelines. Set up data storage solutions and ensure data integrity and security. Optimize system performance and scalability to support a growing user base. What We're Looking For 5+ years of experience in backend development with a strong command of Java and related frameworks (e.g., Spring Boot). Proven experience deploying and managing applications on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others. Hands-on experience with Kubernetes for orchestrating containerized applications in production environments. Solid understanding of microservices architecture, RESTful APIs, and database management (SQL/NoSQL). Experience with CI/CD pipelines, automation, and infrastructure as code (e.g., Terraform, CloudFormation). Strong problem-solving skills, with the ability to work independently and handle ambiguity in a fast-paced startup environment. Excellent communication skills and a collaborative mindset. Passion for building efficient and scalable systems from the ground up. Strong sense of ownership and accountability. Plus Experience in payment processing or integrating with payment gateways, handling transactions, and ensuring compliance with relevant standards and regulations. What's in It for You Join a passionate team of ex-Netflix, Visa, Microsoft veterans at the ground level and shape the company's technology stack. Be part of the founding team and have a significant impact on the direction of the company. Equity in the company, allowing you to share in the success you help create. Flexible work arrangements and a supportive work environment. We support and invest in your growth, including covering the cost of relevant courses, certifications, and training programs. Endless opportunities for professional growth as the company scales. Find Jobs in Germany on Arbeitnow

Was wir bieten Eine dynamische und ehrgeizige Umgebung, die dir eine steile Lernkurve und die Möglichkeit zum Wachstum garantiert. Eine flexible und moderne Arbeitskultur, die dir die Vorteile der heutigen digitalen Möglichkeiten und Tools bietet. Innovative Technologie und Herangehensweisen, die sicherstellen, dass deine tägliche Arbeit sinnvoll und wirkungsvoll ist. Ein engagiertes Team, das zusammenarbeiten und voneinander lernen möchte. Unsere Benefits im Überblick: Gemeinsame Teamevents EGYM Wellpass Betriebliche Altersvorsorge Kostenlose Getränke, Kaffee und Tee Essenslieferung mit Cateroo Stadtmobil (Carsharing) Umfangreiche Weiterbildungsmöglichkeiten Flexible Arbeitszeiten Remote Work möglich Workation möglich Apple Hardware Modernes Büro mit hochwertiger Ausstattung und vieles mehr Dein Impact Begleite die Entwicklung von skalierbaren und robusten Cloud- und Edge-Services von der Konzeption bis zum Produktivbetrieb. Entwickle innovative, skalierbare und robuste IIoT-Anwendungen und KI Lösungen für namhafte Kunden. Sei Teil unseres agilen, interdisziplinären Entwicklungsteams und entwerfe und realisiere UI-Komponenten, Backend-Funktionalitäten, DevOps Pipelines, Datenintegrationen oder Systemarchitekturen. Arbeite mit aktuellen Technologien und Standards wie Azure, Terraform, Kubenetes, Domain Driven Design, Micro Service Architekturen, OPC-UA oder MQTT. Sei technischer Ansprechpartner für unsere Kunden und präsentiere technische Konzepte und Ergebnisse. Dein Profil Du bringst sehr gute Kenntnisse TypeScript/JavaScript (Node.js sowie React, Angular oder vergleichbare Web-Component-Ansätze) mit. Wünschenswert sind außerdem gute Kenntnisse in Java Spring Boot und Python. Du hast bereits Berufserfahrung in der Softwareentwicklung, vorzugsweise in agilen Umgebungen. Docker, Terraform, Kubernetes oder OpenShift sind keine Fremdwörter für dich. Du bringst Interesse an Daten und KI-Lösungen mit. Du hast ein abgeschlossenes Studium in Informatik, einem vergleichbaren Fachgebiet oder eine gleichwertige praktische Erfahrung. Du hast eine selbstständige und strukturierte Arbeitsweise und triffst technische Entscheidungen auch dann, wenn die Anforderungen noch nicht vollständig sind. Du hast hervorragende Kommunikationsfähigkeiten in Deutsch und Englisch in Wort und Schrift. Du scheust nicht davor zurück eng mit technischen Kundenansprechpartnern zu arbeiten und hast eine Reisebereitschaft von bis zu 80%. Wie wir ticken Jeder bei uns handelt, wie ein Entrepreneur : Wir lieben die Freiheit selbstbestimmt und mit Wirkung zu arbeiten. Wir fördern flache Hierarchien. Dies erreichen wir dadurch, dass jeder auf die eigene Person, Position und Fähigkeit angepasst wie ein Entrepreneur handelt. Wir helfen Innovatoren zu gewinnen: Wir sind Evangelisten der Innovation! Innovation = Idee + Umsetzung + Mehrwert! Für uns steht es im Vordergrund, die Welt mit Innovationen zu verbessern. Bei unseren Kunden arbeiten wir oft mit Innovatoren zusammen, die viele Herausforderungen vor sich haben. Unser Ziel ist es, ihnen zu helfen erfolgreich mit Ihren Vorhaben zu sein. Wir handeln eigenverantwortlich aber teamorientiert: Jeder und jede Einzelne übernimmt die Verantwortung für seine Aufgaben und Entscheidungen, behält dabei jedoch immer das gemeinsame Ziel und die Zusammenarbeit mit dem Team im Blick. Es geht darum, selbstständig zu handeln und gleichzeitig die Stärken aller zu nutzen und zu fördern. Wir überholen unsere Wettbewerber indem wir schneller lernen: In unserem Umfeld finden rasante Entwicklungen statt und der Markt ändert sich in hohem Tempo. Wir können nicht alles wissen, wollen uns aber konsequent weiterentwickeln, Neues ausprobieren und Erfahrungen rasch in Verbesserungen umsetzen. Durch diesen Fokus auf schnelles Lernen können wir zügiger auf Marktveränderungen reagieren und Innovationen vorantreiben. Wir achten uns, die Dinge, die wir tun und wie wir diese tun: Wir behandeln uns selbst, unsere Mitmenschen und unsere Aufgaben mit Sorgfalt und Respekt. Dabei geht es nicht nur um das Ergebnis, sondern auch um den Weg dorthin – wir sind uns der Auswirkungen unseres Handelns bewusst und setzen uns für einen positiven Einfluss ein. Find more English Speaking Jobs in Germany on Arbeitnow

Headquarters: Canada - Remote Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers. We're hiring Support Engineers to anchor that shift: people who don't just close tickets, but trace them back to the line of product code causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases complex enough to need them. You might be the recent engineering grad who spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team projects, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren't. If that sounds like you, this role turns that problem-solving instinct into your core responsibility. As a Support Engineer, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you closed; it's how much you reshaped the conditions under which cases happen. Role and Responsibilities Synthesize and share customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries. Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter. Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations and scripts, and own the quality of AI outputs in your domain. What success looks like in your first 6 months Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer impact (e.g., CSAT, reduction in case reopens) A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it You build with AI to make yourself and the teammates around you faster — automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with You've picked up or sharpened a technical skill — SQL, Python, an API, a scripting language — specifically because a customer problem needed it, not because a course assigned it Mentors Associate teammates on AI builds and pattern synthesis Identified and closed gaps across internal and customer-facing documentation, improving accuracy and reducing repeat questions. Professional Qualifications 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field — OR a degree in Computer Science, Engineering, or a related technical field, plus real experience talking to people under pressure (support, hospitality, retail, service, resident advising) Comfortable enough with code to experiment : you've written scripts, touched an API, or built something in Python, SQL, or JavaScript — even if it was just for a class project , team project or yourself A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects — with evidence of outcomes Strong customer-facing communication and trust-building skills Pattern recognition and synthesis muscle AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them A deep desire to drive results for our customers, with high ownership over the outcomes you own Curiosity and natural problem-solving instincts An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself Show us your work Along with your application, in a cover letter send us: 2–3 things you've built or shipped that changed a metric or outcome — a work project, a personal build, or something from school or an internship — what you made, who it was for, why you needed to do it, and what changed. A short story about a time your analysis or insight changed a decision someone else made. Salary range $70,000 - $95,000 CAD Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive. To apply: https://weworkremotely.com/remote-jobs/elation-health-case-resolution-engineer