Find Your Dream Career

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Location: Remote – (Latam) Working Hours: Shifts ranging from 11:00 AM – 8:00 PM UTC to 1:00 PM – 10:00 PM UTC. How You'll Make an Impact: As an Onboarding Coach, you will empower our clients to transform their properties through our AI Smarts + Hospitality Hearts mission. You will drive the shift from a pure training function to a strategic business partner. Leveraging your firsthand hospitality operations experience, you won't just teach the system—you will help hoteliers design processes that eliminate friction, allowing them to focus on their guests. This is a role for a Caring Rebel who models Hospitality Before Efficiency, empowering clients to use our platform to deliver an experience of Unreasonable Hospitality. We're looking for someone who truly understands hospitality, and will personalize their communications with our customer to demonstrate how our platform makes their lives easier. You'll care for our customers and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you'll train clients on the Cloudbeds platform, making sure they are confident using it to power their hospitality business. Our Customer Onboarding Team: Our Onboarding team is where Hospitality Hearts meet Smart Solutions. We are a fully–remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on our "human magic": building and strengthening relationships, and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel right at home here. What You Bring to the Team: • Champion our core principle: Standardize the repeatable, personalize the meaningful. You'll harness AI and smart tooling to handle administrative drag and repetitive training questions, liberating your time to focus on strategic onboarding and deep product adoption. • Drive Operational Excellence: Partner with Sales and Product to transform Guest Experience onboarding feedback into systemic operational improvements, ensuring Cloudbeds' platform value is communicated and realized from day one. • Embody the Caring Rebel Mindset: You'll maintain full client context throughout the onboarding journey, ensuring every nugget of knowledge is captured, searchable, and reusable for the next customer. • Facilitate the Full Customer Journey: Manage the customer path for Guest Experience and Marketing via ongoing support via video, phone, and email. • Define and Deliver Success: Partner with Sales to establish clear success metrics, demonstrate ROI, and drive robust customer retention. • Build Lasting Loyalty: Cultivate strong customer relationships that guarantee platform adoption and long-term brand loyalty. • Master the Product: Develop a deep, nuanced understanding of Cloudbeds' products, integrations, and evolving customer need to be used for our Guest Experience and Marketing platform. • Contribute and Collaborate: Actively build our knowledge base by contributing to training materials, capturing insights, and staying ahead of system changes and new features. • Keep Data Front and Center: Maintain accurate records of customer activities in Salesforce, gather actionable feedback, and share insights to fuel continuous product improvement. What Sets You Up for Success: • Bring over 3 years of 5-star hospitality experience in key roles (Front Office or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role. • Demonstrate deep expertise in Guest Experience communications. • Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients. • Deliver exceptional communication with empathy and a relentless customer-focused approach. • Communicate product offerings clearly and effectively synthesize customer feedback for internal product and engineering teams. • Empower clients to become self-sufficient during onboarding and throughout their lifecycle. • Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills. • Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth. • Familiarity with CRM/Email Marketing platforms is a significant plus. Bonus Skills to Stand Out: • English, Portuguese, Spanish, Thai or Tagalog • Project Management certification Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards : Winner – Hotel Management Software | HotelTechAwards (2026) Overall 10 Best Places to Work | HotelTechAwards (2026) Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) Most Loved Workplace® Certified (2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Fully Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior DevOps Engineer at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you'll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are looking for an individual to join our systems team and help us build our production and corporate systems and keep them up and running reliably. An engineer who is passionate about building reliable and highly available systems and tools. A strong candidate will be an expert in containerization, AWS technologies, Kubernetes, and GitOps. We're looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And of course, at BetterHelp you will enjoy true teamwork and lots of fun! What will you do? Design, implement, deploy, and maintain reliable systems and processes. Alongside software engineers, provide service outage escalation response. Participate in on-call incident management rotation. Manage configuration and security of instances across multiple environments. Manage and build core tools, services and infrastructure across the entire organization. Monitoring of the production systems and networks. Develop and deploy automation to make your job easier. Have access to whatever training resources can help you succeed. What technologies will you work with? AWS Docker Kubernetes, ArgoCD, and Helm GitHub Actions Terraform Grafana, Monitoring, Alerting and Logging services What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements 5+ years of experience in DevOps or as an SRE (or equivalent production engineering role). Strong experience with AWS, Docker, and Kubernetes. Experience with CI/CD pipelines and methodologies. Experience with IaC tooling such as Terraform. Very knowledgeable in Linux systems. Strong verbal and written communication skills. Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $150,000 - $200,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026 . Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( betterhelp.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain @ betterhelp.com . Our commitment is to ensure a safe and transparent hiring experience for all candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Senior Manager, Enterprise Sales at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you'll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? BetterHelp is looking for a Senior Manager, Enterprise Sales with experience and passion for prospecting new clients, building meaningful relationships, and closing new business. This is a senior individual contributor role with ownership of a defined SMB and Mid-Market territory and the full new-business sales cycle, from building pipeline and opening new doors to developing opportunities, navigating key stakeholders, negotiating, and closing new business. The ideal candidate knows how to build a business, not simply manage a pipeline. You're comfortable creating opportunities from the ground up, developing trusted relationships with employers, brokers, consultants, and other partners, and adapting your approach across both fast-moving SMB deals and more complex Mid-Market opportunities. You bring strong commercial judgment, curiosity, accountability, and an entrepreneurial mindset to your work. What will you do? Own and consistently deliver against an individual new-business bookings quota across an assigned SMB and Mid-Market territory. Develop and execute a territory strategy that identifies priority accounts, market opportunities, key relationships, and the most effective paths to growth. Build and maintain a healthy pipeline through outbound prospecting, inbound opportunities, broker and consultant relationships, partnerships, events, referrals, and other channels. Partner with a variety of clients such as employers, non-profits, universities, government agencies, and both local and multinational organizations. Own opportunities from initial engagement and discovery through negotiation, contracting, and signed agreement. Lead thoughtful discovery conversations to understand prospective clients' business needs, workforce challenges, decision criteria, and buying processes. Deliver compelling presentations, business cases, and proposals that clearly connect BetterHelp's solutions to each prospective client's needs. Navigate multiple decision-makers and influencers across opportunities of varying size and complexity. Lead pricing discussions, contract negotiations, RFPs, and other critical stages of the sales process within established commercial parameters. Build deep and meaningful relationships with employers, brokers, consultants, and other partners across the HR and Benefits ecosystem. Maintain strong ownership of pipeline health, opportunity progression, CRM accuracy, KPI performance, and forecast reliability. Use sales data, market intelligence, competitive insights, and pipeline trends to continuously evaluate and strengthen your territory and sales strategy. Gain meaningful insight into client needs and work cross-functionally with Sales Leadership, Partnerships, Consultant Relations, Marketing, Product, Clinical, Operations, and other teams to develop the right solutions and advance opportunities. Bring forward prospective client feedback, competitive intelligence, and market trends to help strengthen BetterHelp's Enterprise sales approach. Share successful approaches and lessons learned with the broader team as we continue to build and evolve our Enterprise business. Have complete ownership of your opportunities and provide a thoughtful, responsive, and high-quality experience for prospective clients throughout the sales process. What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Bachelor's degree in Business, Marketing, Communications, or a related field, or an equivalent combination of education and relevant professional experience. 8+ years of B2B sales experience, including experience owning new-business sales cycles and revenue targets within SMB and/or Mid-Market segments. Demonstrated experience in Direct-to-Employer (D2E) sales and/or the HR and Benefits market. A demonstrated track record of meeting or exceeding individual new-business bookings or revenue targets. Experience developing meaningful relationships with brokers, consultants, channel partners, and/or employer decision-makers. Strong prospecting and business development skills with the ability to create opportunities from the ground up. Previous experience leading complex sales cycles involving multiple stakeholders, pricing discussions, negotiations, contracts, and/or RFPs. Strong commercial judgment and the ability to independently prioritize accounts and opportunities based on business potential and likelihood to close. Strong project management and organizational skills, from your email inbox habits and time management to keeping your CRM and pipeline up to date. Entrepreneurial with an ability to create and follow plans while remaining flexible enough to respond to change and balance multiple opportunities and priorities. Strong and efficient communicator, both written and verbal. Ability to work independently while building strong relationships and collaborating effectively across teams. Genuine curiosity about prospective clients and a relationship-driven approach to selling. Passionate about the intersection of technology, healthcare, and expanding access to mental health support. Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $150,000 plus sales commission. In addition to the base salary, this position is eligible for performance-based commission. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2025 . Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( betterhelp.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain @ betterhelp.com . Our commitment is to ensure a safe and transparent hiring experience for all candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.

Who are we and why should you join us? BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world's largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we're not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Manager of Business Analysis & Insights at BetterHelp, you'll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team's well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you'll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. What are we looking for? We are seeking an experienced Manager, Business Analysis & Insights to serve as a strategic thought partner to the CFO and executive leadership team across BetterHelp. This role is best suited for someone who enjoys solving ambiguous problems, proactively identifying opportunities, and operating with a high degree of ownership in a fast-paced environment. We're looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration. Success in this role requires balancing analytical depth with speed. The ideal candidate knows when to dive deep and when to synthesize quickly, delivering insights that help leaders make better decisions without unnecessary complexity. What will you do? Executive Communication & Storytelling: Distill complex analyses into concise, executive-ready narratives, adapting communication to audiences ranging from individual contributors to the CFO, President, and executive leadership Strategic Analytics & Decision Support: Lead high-impact analyses that go beyond reporting metrics to identify root causes, quantify business opportunities, and develop actionable recommendations for executive leadership AI-Enabled Analytics : Leverage AI as a core part of the analytical workflow by leveraging modern AI tools to accelerate analysis, improve productivity, automate repetitive tasks, and increase the speed and quality of insights. Continuously evaluate new AI capabilities and champion thoughtful adoption across the team Business Strategy : Partner with business decision makers to shape and operationalize the company's strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability Analytics Infrastructure : Design scalable analytical frameworks, reusable datasets, automated pipelines, and self-service reporting that improve the organization's ability to make decisions over time Influence Without Authority: Build trusted relationships across Finance, Product, Marketing, Data Science, and Engineering to drive alignment, unblock work, and move initiatives from analysis to execution Execution & Prioritization : Independently manage multiple concurrent initiatives, proactively prioritize work, navigate ambiguity, and balance short-term business needs with longer-term strategic opportunities What will you NOT do? You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success. You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do. You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here! You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really. Can I work remotely? Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel. Requirements Experience : 8+ years in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting Education : Bachelor's degree in Business, Economics, Engineering, Computer Science, or a related field. Master's degree a plus Technical skills : Expert SQL skills are required. Experience with Python (preferred) or R. Strong BI experience (Looker, Tableau, etc.). Demonstrated ability to leverage AI tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar tools to accelerate analytical workflows and software development is strongly preferred. Experience working with Git, version-controlled analytics workflows and modern analytics engineering practices is preferred Big Data Fluency : Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale Business Acumen : Demonstrated ability to connect data to business outcomes, make sound judgment calls with imperfect information, and recommend clear actions - not just analyses Communication : Exceptional written and verbal communication skills with demonstrated experience presenting to senior leaders. Ability to summarize complex analyses into clear executive headlines while maintaining analytical rigor and supporting detail Bias for Action : Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution Successful candidates will demonstrate: Executive presence and confidence communicating with senior leaders Intellectual curiosity and a strong growth mindset Comfort operating in ambiguity and changing priorities Strong ownership and bias toward action Ability to independently identify problems - not just answer assigned questions Balance between analytical depth and practical business decision-making High emotional intelligence and collaborative partnership across functions Demonstrated ability to turn ambiguous business questions into clear analytical approaches and executive recommendations Benefits Remote work with regular in-person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401k benefits with employer matching contribution The chance to build something that changes lives – and that people love Any piece of hardware or software that will make you happy and productive An awesome community of co-workers The base salary range for this position is $150,000 - $200,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2026 . Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions. At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: BetterHelp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( betterhelp.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official BetterHelp recruitment emails will come from the domain @ betterhelp.com . Our commitment is to ensure a safe and transparent hiring experience for all candidates. We will never ask you for money, gift cards, or any form of payment during our hiring process, and we will never send money or checks to candidates. If you experience this, it is a scam.

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we're in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We've been a fully remote team since day one, with 120+ teammates now all over the world. It's a culture where you'll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we'd love to meet you. This role is 100% remote and open to US-based candidates at this time. Your Impact Help Scout is at a pivotal moment. We've laid the foundation of a strong, customer-loved product with a distinct brand and a mission-driven team. Now we're becoming an AI-driven organization with a new strategic narrative, a redefined ICP, and a go-to-market motion built to match. Our 2026 strategy is focused, ambitious, and rooted in clear outcomes, from pipeline and trials to customer expansion. As VP of People, you'll step into a company with a strong remote-first culture ready to scale its reach and influence. You'll shape how we grow and differentiate ourselves as an employer of choice and bring our values to life at every stage of the team member journey. This is a great opportunity to lead the people function at a company that believes in craft, autonomy, and building things that matter. You will help determine which of our People practices are scalable as they exist, and which need to change in order to scale effectively. This is a hands-on leadership role in a remote-first company. You should expect high accountability, meaningful autonomy, and the opportunity to build, test, and refine how people drive growth at Help Scout. About the role You'll lead a team that owns all aspects of the employee lifecycle, from recruiting and onboarding to people and organizational development, as well as all programs including global compensation, organizational design, performance management, and employee retention and engagement. You'll ensure we have a robust and scalable culture. Being a remote-first company comes with unique opportunities and challenges. You and your team lead the charge in maintaining a strong values-driven and accountable culture. You'll also own the systems that support remote work and collaboration. You'll define how we measure the health of our people and our People programs, maintain that health, and regularly share progress at the leadership level and across the business. You'll use data to guide decisions, challenge assumptions, and adjust strategy when the signal changes. You'll build our talent strategy and execute against it to ensure all our people programs and practices are aligned and effective, including a robust recruiting strategy and partnership to support hiring managers through the process. You'll bring an AI lens to everything, including how the People team uses AI to move faster and sharpen how they work, and helping all team members better leverage AI to work more effectively. You'll drive Help Scout's new strategic narrative forward through our people. Our business is nothing without our people. You'll align our People programs to our business needs in a seamless and integrated way. You'll establish clear planning, prioritization, and execution rhythms that provide clarity to your teams so they can operate at their best. About You You've served as a people leader at a scaling B2B SaaS company in the $30M–$150M ARR range. You've led organizations through a growth stage and you know what it takes to get people thinking differently about how to get work done in a changing environment. You've had hands-on experience as an HRBP in your career. You deeply understand what it means to be a partner to the business. You have a genuine point of view on how AI can advance organizations' people practices – not just as a set of tools, but as a shift in how individuals and teams operate. You're excited to put that into practice. You are creative in thinking about people and people strategies. You leveraging innovative approaches in leadership to ensure people can perform at their best and have a great experience. You hold a high bar, elevate those around you, and communicate clearly and empathetically in a remote setting. You like to ship, measure, adjust. You aren't afraid of the tension between performance goals and long-term vision. Who you'll work with Shawna Fisher – you'll report to Shawna, our COO Toby Gabriner – our CEO Great people team members like Heidi , Julie , and Allison Company values Happy to Help Help is in our first name! We show up for each other — not out of obligation, but because we're invested in the team's collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. Craft over Convention Our success relies on the quality and craft of the work we put into the world. The status quo simply won't work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. Progress not Perfection Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. Own the Outcome Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you "own the outcome," you don't just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here . Benefits And Perks Competitive salary and an internal, transparent salary formula based on market data Flexible time off – you choose the holidays and vacations that make sense for you 12 weeks of fully paid parental leave for all new parents, including adoption and foster care A home office stipend to help you get set up and productive A co-working stipend up to $300 a month if you choose to work out of your house A yearly professional development stipend of $1,800 to help you grow in your craft If you're in the U.S. or Canada, we offer top tier health insurance for you and your dependents. Hiring Guidelines: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion . We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company's financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A note on the use of AI in our interview process While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @ helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. Technical Program Manager, Brokerage About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Brokerage sits at the heart of Robinhood, powering how millions of customers invest and interact with financial products. The Brokerage Technical Program Management team is small and collaborative, and it works side by side with senior engineers, engineering managers, product leaders, and Brokerage leadership on complex technical and execution challenges. We partner closely with design, customer experience, and operations teams to bring ambitious work to life. The team is still shaping how it plans, executes, launches, and uses AI, so there's real room to build the playbook rather than inherit one! As a Technical Program Manager on Brokerage, you'll own and drive cross-functional engineering programs from kickoff through launch. You'll keep plans, milestones, risks, and dependencies clear and visible, and you'll turn complex technical work into crisp updates for leadership and partner teams. The mix of programs will flex with company priorities, and you'll be trusted with real ownership early on. You'll also have the chance to rethink traditional TPM workflows with AI, from planning to launch readiness. Expect close mentorship and a clear runway to grow your career here! This role is based in our New York, NY and Menlo Park, CA offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Drive execution across multiple cross-functional engineering teams, from kickoff through launch Own program plans, milestones, risks, and dependencies, and keep them visible to stakeholders Coordinate with product, design, customer experience, operations, and engineering partners Write clear narratives, status updates, and communications for leadership and partner teams Spot gaps and unblock work so programs keep moving with minimal oversight Help shape how the Brokerage TPM team plans, executes, and launches, including how it uses AI to improve planning, dependency management, risk detection, launch readiness, and reporting What you bring 5+ years of experience in technical program management or a similar role, driving complex cross-functional engineering programs Strong grasp of system design, with the ability to follow and contribute to engineering conversations (no coding required) Working familiarity with AWS and core infrastructure concepts Exceptional written and verbal communication, including concise narratives and executive-ready updates that translate complex technical work Strong ownership of outcomes, with the initiative to identify next steps, close gaps, and resolve blockers without waiting to be asked A proven record of running programs with minimal oversight and following through on commitments until problems are resolved Comfort stepping outside a narrowly defined scope when the program needs it Strong organizational skills, with the ability to create structure and clarity across complex, multi-team programs without adding unnecessary process Curiosity and excitement about using AI as part of how you work What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces.   In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $140,000 — $165,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $123,000 — $145,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $110,000 — $129,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.  The Workplace Operations team ensures Robinhood offices run smoothly each day, supporting employees through reliable services, well-maintained spaces, and engaging workplace programs. The team partners closely with IT, Recruiting, People Operations, and Finance to deliver consistent, high-quality office experiences across locations. Day to day, that means clear service standards, quick follow-through on requests, and regular check-ins with vendors and partners. Team members focus on operational excellence, strong service standards, and creating environments where employees can do their best work! As a Campus Operations Manager, you will manage daily office operations in our headquarters in Menlo Park, CA and serve as a key point of contact for employees, vendors, and building management. You will oversee workplace services such as supplies, maintenance, and office programs while supporting events and onboarding activities. This role contributes to a welcoming, organized, and productive environment by maintaining high standards across facilities and services. You will also support office projects and coordinate with internal partners to ensure consistent workplace practices across locations. This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Employee Experience: Champion Robinhood's culture by creating a welcoming, engaging, and hospitality-driven workplace. Serve as a trusted point of contact for employees, ensuring a consistent and positive campus experience. Campus & Facilities Operations: Own day-to-day campus operations, ensuring workplace standards are consistently maintained. Coordinate maintenance, repairs, preventive maintenance, office services, and workplace improvements in partnership with property management and internal teams. Vendor Management: Manage vendor relationships and service delivery across facilities, janitorial, food and beverage, and other workplace services. Monitor performance, address service gaps, and hold partners accountable to established standards and expectations. Workplace Programs & Projects: Lead employee engagement initiatives, events, and campus improvement projects. Identify opportunities to enhance amenities, streamline processes, and improve the overall workplace experience. Partner Collaboration: Work with Workplace Operations, Physical Security, IT, Real Estate, and other stakeholders to support campus initiatives, space modifications, employee moves, and evolving business needs. Budget & Operational Performance: Support campus budget management, track expenses, and use operational dashboards, employee feedback, and service metrics to evaluate performance and identify improvements. What you bring 5+ years of experience in workplace operations, facilities management, hospitality, or a related field. Strong interpersonal skills with a passion for creating an exceptional employee experience and fostering workplace community. Demonstrated experience managing vendor relationships, maintaining service standards, and leading operational improvements. Proven ability to independently manage projects, prioritize competing demands, and take ownership of initiatives from planning through execution. Strong problem-solving and decision-making skills, with the ability to identify opportunities, recommend solutions, and follow through on results. Experience coordinating employee events, workplace programs, and initiatives with teams across the company. Excellent organizational, communication, and time management skills, with strong attention to detail. Ability to work independently and collaborate effectively with stakeholders in a fast-paced, evolving environment. What we offer Challenging, high-impact work to grow your career. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.  Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $102,000 — $120,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $90,000 — $106,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $80,000 — $94,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the Purchasing Power org and partner with Product and Credit Risk to solve complex challenges for customers while enabling Affirm to be where consumers need us most. As part of the team, you will focus on designing and implementing new features in our underwriting platform to support our partnered merchants and users across a wide number of interfaces, including Affirm Card, e-commerce sites, and the Affirm app. You will have a direct impact on the performance of Affirm as we look to continue to grow and expand Affirm in a safe and responsible way for our customers! What you'll do With the support of your team's tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What we look for You have a total of 1.5+ years of experience as a software engineer. You have experience designing, developing and launching backend systems and are proficient in one of Python or Kotlin. You are familiar with the building blocks of distributed systems, and the technologies like AWS, MySQL and Kubernetes. You have mastered taking a simple problem or business scenario into a solution that interacts with multiple software components, and executing on it by writing clear, easily understood, well tested and extensible code. You are comfortable navigating a large code base, debugging others' code, and providing feedback to other engineers through code reviews. Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. Base Pay Grade - L Equity Grade - Canada 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $133,000 - $183,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's  Global Candidate Privacy Notice and consent to the use of your personal information as described.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Identity Engineering owns the systems responsible for onboarding all consumers and managing their authentication and verification journeys across Affirm's product surfaces. In this role, you will need to gain a deep understanding of the business, product and engineering context, and utilize that context to own and deliver high-availability and low-latency systems on the critical paths for all of our products What you'll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. You will help develop talent on your team by providing feedback and guidance, and leading by example. What we look for You have 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. You have a track record of developing highly available distributed systems using technologies like AWS, MySQL and Kubernetes. You have experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. You write high quality code that is easily understood and used by others. You are proficient at making significant changes in a large code base, and have developed a suite of tools and practices that enable you and your team to do so safely. Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. Pay Grade - N Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $153,000 - $213,000 CAD This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's  Global Candidate Privacy Notice and consent to the use of your personal information as described.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Identity Engineering owns the systems responsible for onboarding all consumers and managing their authentication and verification journeys across Affirm's product surfaces. In this role, you will need to gain a deep understanding of the business, product and engineering context, and utilize that context to own and deliver high-availability and low-latency systems on the critical paths for all of our products What you'll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. You will help develop talent on your team by providing feedback and guidance, and leading by example. What we look for You have 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. You have a track record of developing highly available distributed systems using technologies like AWS, MySQL and Kubernetes. You have experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. You write high quality code that is easily understood and used by others. You are proficient at making significant changes in a large code base, and have developed a suite of tools and practices that enable you and your team to do so safely. Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. This position requires either equivalent practical experience or a Bachelor's degree in a related field. Pay Grade - N Equity Grade - 9 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000 USA base pay range (all other U.S. states) per year: $173,000 - $233,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's  Global Candidate Privacy Notice and consent to the use of your personal information as described.

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the role Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades—the largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading! About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Trading Tools builds and evolves the core trading platform for active investors. We power best-in-class research, charting, portfolio management, and execution, and we're integrating AI to deliver precise, personalized, and trusted trading experiences at massive scale. As Staff iOS Engineer on the Trading Tools team, you'll serve as the technical lead for mobile. The team owns the surfaces active traders use most: the stock detail page, advanced charts, the trading ladder, portfolio, and watchlists. These are some of the most visited and highest-volume screens in the app. You'll design and build high-performance trading and research interfaces that handle real-time market data, rich charting, and complex portfolio views. You'll work closely with product, design, data science, and backend engineers to ship features that raise the bar on speed, reliability, and usability for pro-grade trading on mobile. You'll also drive architectural decisions that scale with the prod uct and mentor engineers across both platforms, seeing your im pact reach users fast! This role is based in our New York, NY office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innova tion, and stren gthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Set the technical vision for mobile across both iOS and Android, and own the quality of execution on both while remaining hands-on in iOS to solve complex technical challenges. Own the architecture of a scalable iOS application supporting core surfaces including stock detail, advanced charts, trading ladder, watchlists, and portfolio. Build a modular, extensible mobile architecture with self-contained components so cross-functional teams can build, test, and ship independently. Drive cross-platform consistency by aligning iOS and Android on architecture, data contracts, feature parity, and release sequencing. Improve application performance, real-time data handling, observability, and release stability across core trading workflows (including rendering, launch time, and page-load time). Evolve charting and research experiences tailored for active traders. Lead the integration of AI-driven capabilities into core trading, research, and portfolio workflows on mobile. Lead technical planning and guide system design reviews, implementation discussions, and incident resolution for high-stakes trading features. Partner with product managers, designers, backend engineers, and data teams to run experiments and drive product release decisions. Mentor iOS and Android engineers through code reviews, technical feedback, and structured development support, helping senior engineers expand toward staff-level scope while defining engineering standards and documentation. Influence mobile platform direction beyond the team by collaborating with adjacent organizations and company-wide initiatives. What you bring 8+ years of professional experience developing iOS applications, including extensive experience building and maintaining large-scale apps with Swift and modern iOS frameworks (UIKit, SwiftUI). Proven experience owning the technical direction of a product area or platform. Experience designing mobile systems with clear architecture patterns, scalable component design, and maintainable testing strategies for data-intensive or real-time use cases. Track record of leading technical initiatives across multiple teams or platforms, balancing short-term delivery with long-term platform improvements. Strong working knowledge of Android development principles to set technical direction and collaborate effectively with Android engineers. Demonstrated capability to collaborate with product, design, backend, and infrastructure partners to deliver customer-focused technical solutions. Excellent communication skills with the ability to translate complex trading concepts into intuitive mobile experiences. History of mentoring engineers and fostering engineering excellence. Nice to have: experience with financial platforms, trading systems, or real-time market data products. Nice to have: experience with server-driven UI, embedded web or React Native surfaces, live audio/video streaming, or building LLM-powered product features. What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including comp any holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $230,000 — $270,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $203,000 — $238,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $180,000 — $211,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.   About the Operations team  The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the role Affirm's mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale. Working jointly with our clients, Affirm co-develops and executes on joint partnership strategies to innovate and grow the business. We are seeking a Partner Manager to lead performance and transformation across our global BPO vendor network. This role is accountable for driving vendor excellence and customer satisfaction at scale, while also shaping long-term vendor strategy and leading large cross-functional initiatives. The ideal candidate will bring both vendor/BPO management expertise, and the analytical capability to validate, interpret, and act on data, enabling better decisions and driving change at scale. This is a senior leadership role within Operations, with direct accountability for outcomes across multiple functional areas, across customer needs and requiring significant strategic oversight, cross-functional leadership, and sharp analytical judgement.  What you'll do Own vendor performance, including customer experience, service-levels, compliance, and QA outcomes. Lead executive-level vendor governance (e.g. QBRs, escalations). Define operational strategies for horizontal services across the vendor network. Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business. Use data to diagnose performance gaps, validate trends, and prioritize interventions. Run ad-hoc analyses and scenario modeling to support rapid decision-making. Support Strategic Partnerships by serving as entry point and liaison for unique partner operational needs. Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM. Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes. Act as senior escalation point for systemic issues. Drive key initiatives such as product/process rollouts, vendor migrations, or regulatory implementations. Design and execute structured change programs, ensuring vendor readiness and sustained adoption. Champion continuous improvement and innovation across the vendor network. What we look for 8+ years of expertise in vendor/BPO management, operations, or related fields Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed. Proven ability to drive vendor accountability through scorecards, governance, and structured interventions. Track record of leading large, cross-functional programs with measurable business impact. Exceptional communication and influencing skills with internal and vendor executives. Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred).  Industry background in fintech, technology, or high-growth customer operations (preferred). Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred). Skilled at turning complex data into clear narratives for senior leadership (preferred). Pay Grade - L Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $165,000 - $225,000 USA base pay range (all other U.S. states) per year: $146,000 - $206,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's  Global Candidate Privacy Notice and consent to the use of your personal information as described.