Find Your Dream Career

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. Operating within the Cloud Infrastructure organization, the Cloud Experience team builds and maintains the foundational cloud platform experience that powers operations across Airbnb. We focus on developing intuitive interfaces that enable engineers to efficiently construct and manage services and platforms without worrying about underlying infrastructure. We unify infra capabilities into streamlined self-serve workflows to achieve consistent experience for all developers. The Difference You Will Make: As a Senior Software Engineer on our Cloud Infrastructure team, you will be at the forefront of developing the AI-native infrastructure platform that supports all teams across Airbnb. Your primary focus will be building interfaces and agent-driven capabilities that help engineers provision and manage services throughout their lifecycle. This work spans developer APIs and CLIs; Kubernetes infrastructure and cloud automation; smart scheduling and autoscaling; multi-region capabilities and integrations with identity and security systems and the service mesh. You will partner with teams across Airbnb to deliver on the next generation of cloud capabilities for advancing our platforms supporting AI and ML workloads . With a global user base, our team's core values emphasize reliability, security, developer experience, efficiency, and scalability. A Typical Day: Deliver secure, efficient, and highly available frameworks and platform capabilities that simplify infrastructure complexity, while optimizing and enhancing existing systems to strengthen availability, boost efficiency, and adapt to an AI-native world. Develop APIs and tools enabling Airbnb engineers to simplify service management and provisioning while securely scaling platform enhancements. Use and extend open source projects such as Kubernetes and Argo CD. Contribute improvements upstream when they benefit the broader community. Create agent-driven workflows with clear change previews and validation. Work with service owners and partner teams to identify confusing workflows and improve them. Debug production issues and improve the reliability and visibility of the systems you own. Your Expertise: A degree  in computer science or related field, or equivalent work experience 5+ years of professional software engineering experience. Experience building developer platforms or infrastructure interfaces such as APIs, CLIs or declarative configuration at large scale. Deep understanding in some of these: Kubernetes, cluster lifecycle, infra automations, public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings. Excellent communication skills, with the ability to collaborate effectively within and across engineering teams. Strong problem-solving abilities and solid production debugging skills. Ways to Stand Out Experience building AI agents that use tools or APIs and evaluating their behavior. Contributions to open source infrastructure projects. Experience building Kubernetes controllers. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000 — $230,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Northeast About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.  We're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer's environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.  AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.  Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field.  Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation may be adjusted depending on work location.  For New York City based hires: Estimated annual salary of $204,000.00 - $321,000.00 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Our Product Marketing Managers work backwards from the ideal experience for guests and hosts, turning product thinking, data, and research into strategy. They lead cross-functional teams across engineering, design, data science, program management, and marketing, and they stay detail-oriented and hands-on. The Guest product team builds the end-to-end journey guests take with us, from the first idea through the trip itself. Trips is where that journey comes together: the place guests see their reservations, plan what to do, coordinate with their group, and add experiences and services to their stay. The Difference You Will Make Airbnb is expanding beyond stays into experiences and services. Trips is where that growth happens: guests who have already booked a stay discover and book everything else for their trip. As Product Marketing Manager for Trips, you'll help build that business from its early stages into a habit for millions of guests. You'll own the feature roadmap across much of the Trips program and make the calls on scope and priority with your design and engineering teams. You'll lead those teams from brief to launch, use a steady cadence of experiment results to decide what to build next, and grow the share of trips that include experiences, services, and more. You'll also craft the product narrative that explains each release to leadership internally and to guests externally. A Typical Day Translate business goals into product briefs and requirements for new Trips features, each grounded in a real guest need Drive execution with engineering, design, data science, and program management, from concept through launch and iteration, often with many features in flight at once Shape how and when we suggest the next booking: in-app placements, personalized ranking, offers, and lifecycle messaging across the guest's trip Work with supply, partnerships, and operations teams so the experiences, services, and partner offerings guests see are relevant, available, and easy to book Partner with data scientists and engineers on the experiments they run in product, synthesize the outcomes, and make clear calls on what to scale, iterate on, or stop Make prioritization calls when guest experience, business impact, and engineering cost pull against each other, and keep partners aligned Present strategy and results in leadership reviews, turning complex tradeoffs into clear decisions and concise narratives Your Expertise 8+ years in product marketing or product management, with a track record of moving a core growth metric (conversion, attach, frequency, or revenue per customer) through features you led to launch Strong execution: you've led cross-functional teams through complex launches on time and at a high quality bar, often with several features in flight at once Experience working on two-sided marketplaces or multi-product platforms, balancing what's right for customers with what makes supply and partners successful Fluent in experiment results: you can define what a test needs to learn, read growth metrics alongside guardrails like satisfaction and retention, and turn them into product decisions Strong judgment of consumer product quality, and a clear sense of what makes an experience useful and delightful Ability to earn the trust of engineering, design, and data science partners and lead without formal authority Clear, structured communicator who can distill complex tradeoffs for executives and translate strategy into actionable guidance for teams Experience at a fast-growing consumer marketplace, launching a new category or business line (preferred) Your Location We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $200,000 — $240,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing Managers start with the guest and work backwards, turning product thinking, data, and research into strategy. They own outcomes end to end, lead cross-functional teams across engineering, design, data science, and program management, and stay close enough to the details to know when something is off. The Social team is making Airbnb a place where you travel with, and because of, the people you know. Our strategy has three parts: scaling the social graph, building social features that make Airbnb fun and useful for you and your friends, and creating social experiences that help people form new relationships and strengthen existing ones in real life. Each part has its own dedicated pod of engineers, designers, and program partners. The Difference You Will Make As Product Marketing Manager for Social Features, you'll lead a new pod that turns guests' connections into reasons to come back to Airbnb. You'll own the features people use with their friends: the travel map and sharing it, group travel tools, recommendations from people you know, and how connections are woven across Airbnb to make the whole travel experience better. You'll own the outcome, not just the roadmap: you'll make the calls on scope and priority with a dedicated engineering lead, engineers, and design partner, and be accountable for the results. You'll take features from brief to launch, use experiment results to decide what to build next, and grow how often guests plan, book, and share trips with the people they know. You'll also write the product narrative that explains each release to leadership and to guests. A Typical Day Work backwards from the guest: write crisp briefs and requirements for new features, each grounded in a real guest need and a clear definition of success Prototype with AI first: build working prototypes yourself to explore ideas, test them with guests, and align the team in days rather than weeks Drive execution with engineering, design, data science, and program management, from concept through launch and iteration, often with several features in flight at once Go deep with the team on the details: review builds, test flows yourself, and chase down the edge cases that decide whether a feature delivers for guests Shape how connections are integrated across the guest journey, from search and booking to Trips, so planning and traveling with people you know feels natural Build shareable, delightful moments like the travel map that bring new people to Airbnb and grow the social graph Partner with the social graph and social experiences pods, and with Trips, Search, Checkout, and other partner teams, to ship work that spans surfaces Design for trust and privacy from the start, with clear controls over what people share and with whom Put mechanisms in place, like goals and a weekly metrics review, so the team knows where it stands and acts on it Partner with data scientists on experiments, dive deep into the results, and make clear calls on what to scale, iterate on, or stop Present strategy and results in leadership reviews, turning complex tradeoffs into clear decisions and concise narratives Your Expertise 8+ years in product marketing or product management, with a track record of moving a core consumer metric (engagement, retention, sharing, or conversion) through features you led to launch Experience building social or network-driven products: sharing, invites, feeds, profiles, group features, or connection-based recommendations Deeply AI-native in how you work: you use AI tools every day for prototyping, research, specs, and analysis, and you've changed how your team builds because of it Obsessed with the details: you go as deep as it takes with engineering and design, from data to edge cases, to make sure what ships drives great outcomes for guests Strong execution and a bias for action: you've led cross-functional teams through complex launches on time and at a high quality bar, and you move fast on decisions that are easy to reverse Fluent in experiment results: you can define what a test needs to learn, read growth metrics alongside guardrails like trust, privacy, and satisfaction, and turn them into product decisions Strong judgment of consumer product quality, a high bar for craft, and a clear sense of what makes an experience fun, useful, and worth sharing Comfort working in a new, fast-moving area where you set the roadmap and build the team's operating rhythm Ability to earn the trust of engineering, design, and data science partners and lead without formal authority Clear, structured writer and communicator who can distill complex tradeoffs for executives and translate strategy into actionable guidance for teams Experience at a consumer marketplace or travel company, or launching a new social product at scale (preferred) Your Location: We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $200,000 — $240,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Please note this is a 12 Month Fixed-Term hybrid position from our Paris office. Please submit your CV in English. The Community You Will Join The Market Coordinator plays a pivotal role in supporting Airbnb's Field Team by managing high value Host-related inquiries and escalations in the FR-Benelux Region.  The Difference You Will Make Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.  The ultimate aim of the Market Coordinator role is to streamline processes, enhance Host satisfaction, and allow Market Managers to dedicate more time to strategic revenue-focused initiatives. This role provides a balance of independent problem-solving and collaborative teamwork, making it integral to Airbnb's mission of creating an efficient, supportive, and proactive hosting environment. A Typical Day Serve as an additional Host-facing support for the Market Management Team  Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity  Conduct in-depth research to address and resolve Host issues Triage and assign escalations tickets and and provide recommendations for efficient resolution Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets Support In-Market events for your territory, when required Effective communication in the context of stakeholders management Proven track record of meeting or exceeding SLA response times Your Expertise 3+ years as a Customer Support Representative or Account Management 2+ years of hospitality/travel industry experience (nice to have) Language skills required: fluent English & French Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills Exceptional written and verbal communication abilities. Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment Proven ability to analyze and assess challenges with a track record of solving complex issues Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations Strong analytical skills that will enable you to support your peers, Lead and Market Managers Proficiency in tools like Salesforce, G-Suite, and Jira (preferred) Previous experience in hospitality, customer service, or a related field Strong attention to detail and organizational skills How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. France Annual Pay Range €48.000 — €56.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.     The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,  and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.    This is a full time position based in Singapore. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.          As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.           Responsibilities The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Has "perfected the core" of your role of providing the highest level of service to our community  Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone End-to-end management of complex cases with the objective to resolve customers' issues based on workflows & management guidelines  Recognize case type/severity and work cases correctly according to your service's scope, escalating accurately to other teams when appropriate Takes on casework at a degree of severity/complexity under close supervision Ability to recognize & assess threatening & risky behaviors Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work  Understands multiple perspectives on a topic or situation Able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders with help from management Combining efficiency with quality:  Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners Displays openness and approachability when resolving issues Understands key drivers of your role and how they relate to one another   Qualifications Your background & experience 3+ years of relevant experience in customer service, emergency services, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials Your skills & expertise Very good interpersonal and communication skills, both written and spoken, including conflict resolution. Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time Basic computer literacy, including Apple/Mac OS and Google Suite Language proficiency in English, other languages are a plus Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders Ability to adapt to new tasks and responsibilities as needed.  Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.  Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team +  role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers, sharp problem-solvers, and builders who are wired to make an impact. Robinhood isn't a place for complacency – it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Advisory Products team is redefining the advisor experience by bringing the best of Robinhood's technology, design, and infrastructure to Registered Investment Advisors (RIAs) and the clients they serve. Following our TradePMR acquisition, we're building a modern advisor platform – custody, tools, and a two-sided marketplace that connects Robinhood's investors with trusted, growth-oriented advisors. As the Product Manager for the Advisor Marketplace, you will own the product that helps investors find, meet, and fund accounts with the right advisor – and helps advisors win and onboard those clients efficiently. You'll own the full marketplace funnel, from demand generation and matching through first meeting, onboarding, and funded account, and you'll use data and experimentation to make every step work better for both sides. This is an opportunity to take a new, high-visibility business from early traction to scale, in close partnership with Engineering, Design, Data Science, Marketing, Operations, and Compliance. This role is based in our Menlo Park, CA or New York, NY office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Own the product strategy and roadmap for the Advisor Marketplace, balancing the needs of both sides – investors looking for advice and advisors looking to grow their practices. Own the end-to-end marketplace funnel – discovery, matching and routing, scheduling, first-meeting show rate, advisor onboarding, and funded accounts – and drive measurable improvements at each stage. Define and manage marketplace health: supply and demand balance, advisor quality and standards, lead allocation, and conversion, with clear metrics such as meetings booked and completed, accounts funded, assets under management, and net flows. Partner with Engineering, Design, and Data Science to ship products from concept to production, using research, experimentation, and analytics to guide prioritization and measure success. Work with Compliance, Legal, and Risk to embed regulatory and operational requirements directly into product design, advisor vetting, disclosures, and workflows. Integrate the marketplace with the broader RIA platform, including TradePMR and Robinhood's app, so that advisor and client data, accounts, and custody flows connect seamlessly. Drive go-to-market execution with Marketing, Sales, and Operations across launches, advisor acquisition and onboarding, support readiness, and cross-functional communication. Explore how AI can improve the client experience when working with an advisor. Stay ahead of trends in wealth management, advisor technology, and marketplaces to inform long-term strategy. What you bring 4+ years of product management experience, including building and launching marketplace, platform, or complex multi-sided products, ideally in fintech, brokerage, or wealth management. Demonstrated success owning a funnel or growth-oriented product end-to-end, with a track record of improving conversion and engagement through experimentation and analytics. Experience delivering products in a regulated or compliance-heavy environment, balancing innovation with operational and regulatory rigor. Strong analytical skills: you define success metrics, write your own queries or dashboards, and use data to drive prioritization and continuous improvement. Strong technical acumen and the ability to collaborate effectively with engineers, designers, and operations teams on system design, integrations, and scalability. Excellent written and verbal communication, and the ability to align diverse stakeholders – including executives, advisors, and partner teams – around a shared roadmap. An ownership mindset and a scrappy, self-starter attitude: comfortable with ambiguity, able to define what "great" looks like as you go. Passion for empowering financial advisors and their clients, and for transforming the wealth management industry through modern technology. Bonus points Experience building two-sided marketplaces, lead-generation or referral products, or CRM and scheduling workflows. Experience shipping AI-enabled features in B2B or consumer products. What we offer Challenging, high-impact work to grow your career Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best-in-class benefits, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge, including company holidays, paid time off, sick time, parental leave, and more Exceptional office experience with catered meals, events, and comfortable workspaces In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $166,000 — $195,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $146,000 — $172,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $129,000 — $152,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

Who we are Melotech is revolutionizing media and entertainment. We create art through technology for humans to enjoy. In just 24 months, our work has been heard, watched and loved for over 4 billion minutes worldwide. Founded by entrepreneur and investor Soheil Mirpour, we are backed by top VCs Cherry Ventures, Speedinvest and GFC, alongside world-class angels from firms such as Spotify, Blackstone and KKR. What you will do Melotech is scaling fast. As Growth Manager, you own our paid growth end to end: the budget, the channels, the creative testing and the numbers behind them. You decide where the budget goes, and you work directly with our founders, product and data team. Your first job is to bring structure to our paid social account: decide what to consolidate and what to split, separate testing from scaling, and segment by geography, age and placement so every number means something. We will walk you through exactly what we are building as you go through the process. On a typical day, your tasks may include: Account structure: deciding what to consolidate and what to split, keeping testing and scaling apart, and segmenting ad sets by geography, age and placement Campaign operations: running the campaigns day to day on Meta, TikTok and Snapchat, including budgets, pacing and the targets behind them Creative pipeline: building a system that keeps new creatives flowing every week, with clear rules for what wins and what gets killed, and briefs that turn last week's numbers into next week's ads Creative partners: directing editors, video producers, UGC creators and agencies to the volume and quality the account needs Budget allocation: moving budget across campaigns on data, weighing upside against risk Measurement: knowing which metric answers which question, for example what CPM tells you that CPC does not, and catching a shift in cost the day it happens Tooling: building the reports, scripts and automations you need, with the ad platform APIs and AI tools as your daily coworkers Who you are We're looking for a hands-on paid operator, or a sharp growth generalist who has done the buying. Either way, you have run real budgets yourself, not through a team or an agency, and you can show the numbers. Typically, your profile will look like this: Experience: 2 to 7 years of hands-on paid buying, ideally in a startup or small team where you set things up yourself Paid social channel ownership: you have owned Meta, TikTok or Snapchat end to end, ideally more than one of them and more than once, and you have run accounts at real volume, so you can explain how you structured a large account without losing control of it Creative testing at scale: you test on a schedule with kill rules, direct creative partners instead of making the ads, and notice when a hook or format is burning out; ideally you bring a network of trusted editors, creators and agencies Budget decisions: you are comfortable allocating a budget across many tests and making structured decisions under uncertainty Measurement: you check what platforms report against your own data, you have run holdout or lift tests, and you know which metric answers which question, for example what CPM tells you that CPC does not Data and tooling: you work in SQL or Python, have used the ad platform APIs, and build your own reporting and automations; a data science background is a plus Pace: you thrive in a fast-paced and performance-oriented environment A big plus: you stay close to what works in paid social right now, and you're into music, media, gaming or social What makes this exciting You own a lever the whole company feels, and your work shows up directly in how fast we can grow. You're not a cog in the machine but the captain of your own ship, rewarded for performance and respected for leadership. Flat hierarchies mean that your voice matters, your ideas get implemented, and your impact is immediate. We pay competitive salaries and make you an owner of the business with equity. We work remotely to give you complete freedom over your life, while meeting regularly around the world for global offsites where we strategize, bond, and push boundaries together. What the process will look like We hire on a rolling basis. Earliest starting date is always ASAP. Once you begin our process, you can progress from start to offer within a week, depending on how quickly you can move through each stage: Initial interview: 30-minute introductory call, getting to know you Case interview: 90-minute case discussion, present and debate your skills Founder interview: 90-minute interview with our CEO, going deep on all topics Offer, contract signing and onboarding Note: As we are still in stealth, you will learn more about Melotech as you progress through the stages. By the end of the Founder interview, you will have a full grasp of our business and the details of your role. Find Jobs in Germany on Arbeitnow

At West Coast Kids, we believe shopping for a new baby should be an exciting, memorable, and enjoyable experience. For over 50 years, we have been helping families navigate one of life's most special milestones. With ten stores across Canada, we have built our reputation on knowledgeable service, quality products, and a genuine commitment to the families we serve. We are looking for an enthusiastic, driven, and people-focused Assistant Store Manager to join our Calgary South team! This is an exciting opportunity for a retail leader who loves developing people, creating exceptional customer experiences, and being part of a business where service truly matters. We are looking for someone who takes pride in their work, leads by example, and is motivated to help a team reach its full potential. If you are ready to take the next step in your retail career and make a meaningful impact every day, we would love to meet you. What Makes This Role Exciting? As Assistant Store Manager, you will be a key part of the store's leadership team, working closely with the Store Manager to drive business results, develop talent, and create an environment where both customers and employees feel valued. You won't simply oversee daily operations ? you will help shape the customer experience, build a strong and capable team, and contribute directly to the store's success through your own sales and service skills. Your role will include: Inspiring & Developing Your Team: Coach, motivate, and support sales associates, helping them grow their product knowledge, confidence, and customer service skills. Creating Exceptional Customer Experiences: Lead by example on the sales floor, ensuring every customer receives personalized attention, knowledgeable guidance, and outstanding service. Driving Sales & Results: Help achieve sales targets, identify opportunities to improve performance, and bring company promotions and initiatives to life. Building a Strong Team: Assist with recruitment, onboarding, training, scheduling, and ongoing employee development. Elevating the Store Experience: Maintain high standards in visual merchandising, product presentation, organization, and overall store appearance. Supporting Daily Operations: Partner with the Store Manager on administrative responsibilities, opening and closing procedures, operational priorities, and business initiatives. Leading with Accountability: Help create a positive, collaborative, and professional environment where team members take pride in their work and are motivated to succeed. What We're Looking For We want someone who brings energy, initiative, and a genuine passion for retail leadership. You understand that a successful store is built on strong relationships with both our existing management and associate base. Learning to provide knowledgeable service, promoting teamwork, and consistent execution, will be crucial to your success. Our ideal candidate will have: 3 plus years of retail management or supervisory experience. A natural ability to lead, motivate, and develop others. A strong customer service mindset and a passion for creating memorable shopping experiences. Excellent communication, interpersonal, and problem-solving skills. Strong organizational and administrative abilities. A results-oriented mindset with the ability to balance customer service and business performance. Computer proficiency and the ability to learn retail systems. * Reliability, initiative, and the flexibility to work evenings, weekends and holidays. Experience in baby, children's, or specialty retail is an asset, as is previous experience in sales training, performance coaching, visual merchandising, display design, or business education. Why Build Your Career with West Coast Kids? We are a well-established Canadian retailer with a proud history, a growing business, and a strong belief in developing our people. When you join West Coast Kids, you become

Position Summary The Assistant Retail Manager supports the Retail Management in the daily operation of the store and takes the lead when appropriate. This is a hands-on leadership role, with most of your time spent on the sales floor working alongside the team, engaging with customers and ensuring the store runs smoothly. You will lead by example, coach and motivate employees, maintain strong awareness of store activity and take initiative to keep operations running efficiently. Key ResponsibilitiesRetail Leadership & Store Operations Support daily store operations and act as the primary supervisor when the Retail Manager is away. Lead from the floor, setting high standards for customer service, teamwork and productivity. Maintain strong "Court Vision"?awareness of customers, staff, workflow, merchandising and security. Take initiative, prioritize daily tasks, delegate responsibilities and follow up on completion. Coordinate staff breaks and floor coverage, adjusting to customer traffic and business needs. Complete opening, closing, cash-out and security procedures. Maintain merchandising, restocking, cleanliness and store presentation standards. Support loss prevention and ensure security procedures are followed. Stay connected with Embroidery, Receiving and other in-store teams to coordinate workflow. Keep the Retail Manager informed of staffing, customer, sales and operational issues. Customer Experience & Sales Deliver outstanding customer service and ensure every customer feels welcomed. Share the MAKE story and enthusiastically introduce customers to our products and services. Assist with purchases, product recommendations, returns and POS transactions. Help customers with custom embroidery, printing, engraving and personalized products, offering creative ideas and guidance. Coach the team to deliver consistently excellent service and strong sales performance. Create the fun, creative and engaging shopping experience that makes MAKE unique. Identify customer feedback, product opportunities and ideas for improvement. Team Leadership, Training & Scheduling Train, coach and motivate employees, providing regular feedback and addressing performance concerns. Coordinate onboarding and training in customer service, product knowledge, POS, custom services and store procedures. Foster a positive, productive and supportive team environment. Assist with recruitment, interviews and new-hire documentation. Support staff scheduling, ensuring schedules are prepared at least two weeks in advance. Anticipate staffing needs and communicate hiring or coverage requirements. Approve daily timesheets in Payworks and provide payroll notes as required. What We're Looking For We're looking for someone who loves retail, enjoys customers and thrives on leading a team from the sales floor. Our ideal candidate: Has strong retail experience, preferably in a supervisory or management role. Is confident making decisions and taking charge when needed. Is proactive, organized and comfortable juggling priorities in a busy store. Leads by example and enjoys coaching and motivating others. Has a strong understanding of sales, merchandising, staffing and labour efficiency. Takes pride in store presentation and delivering memorable customer experiences. Communicates clearly and remains positive and calm under pressure. Is dependable, energetic and flexible with scheduling. Enjoys a creative, fast-paced environment where new ideas are encouraged. Above all, we want someone who wants to be on the floor, working with customers and the team not behind a desk. All other duties and tasks as assigned. Pay: $21.00-$25.00 per hour Expected hours: 32.0 ? 40.0 per week Benefits: Dental care Extended health care Paid time off * Store discount Work Location: In person

About us: Behind every innovative new medical device, new healthcare policy, and research into new treatments, there?s a literature review. At DistillerSR Inc., we?re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world?s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life-changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work. Scope of the Role: The Customer Success Manager drives customer engagement and retention. CSMs advise and guide our customers as they map their business needs to the capabilities of DistillerSR, with the goal of ensuring customers adopt the DistillerSR platform deeply and derive the best value from their DistillerSR subscriptions and services. CSMs collaborate cross-functionally with other DistillerSR departments to identify opportunities and risk, and to develop recommendations and solutions. Duties & Responsibilities: Relationships & Engagement Build and maintain strong relationships with customers to drive long-term customer success and value. Engage with customers regularly, promoting and measuring customers? engagement with the platform as a lever to account retention. Conduct regular ROI meetings with customers to assess value delivered and identify areas for improvement. Align actions and decisions with DistillerSR?s core organizational values to foster a culture of customer excellence. Consultation Promote customer satisfaction through application of product knowledge and technical expertise. Recommend best-practice uses of DistillerSR based on understanding of the customer?s business, use cases, success criteria for getting value, and data. Collect key business and user insights, developing strategic plans and a long-term vision for customer accounts. Participate in client requirements-gathering workshops, documenting feedback. Advocate with DSR internal stakeholders for customer needs in product evolution. Adoption, Retention, and Expansion Facilitate the onboarding of new customers, supporting customer change management initiatives to adopt DistillerSR. Monitor customer usage data and act upon it to resolve product use inefficiencies. Identify opportunities to increase product usage. Proactively identify at-risk customers. Develop and implement retention plans, maintaining internal visibility through regular updates. Supplement the first line of support when necessary, helping customers resolve issues. Identify customer expansion opportunities for action by the broader account team, specifically including the Account Executive. Support Sales activities such as conducting product demonstrations, participating in client discussions, and RFP processes. Continuous Improvement Participate in continuous improvement initiatives as required and assist with drafting service-related policies, procedures, and work instructions. Key Contacts Frequent interaction with assigned customers and target clients, including leadership and individual contributors, with both business and technical roles. Collaborates closely with all members of Customer Success, Sales, Global Support, Professional Services, Marketing, and P

Job Description Position Title: Client Success Manager Reporting to: Managing Director Department: Client Success Timings: 9 am to 5 pm (Remote) Location: Edmonton, Alberta, Canada About Us: Reach First is a Canadian company that provides digital marketing services to our clients in both Canada and the United States. We also build and operate multiple business units within various industries. Performance is at the core of everything we do. We go above and beyond the call of duty to achieve impactful growth for all our clients. Position Purpose: As a Client Success Manager , you will play a key role in ensuring our clients receive the highest level of service and support. You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and helping them achieve their goals using our products or services. This role requires excellent communication skills and a proactive attitude. Preference will be given to Candidates based in Edmonton, Alberta, as they will be responsible for attending conferences and meetings held there. Education & Professional Qualification: Degree(s)/Major(s): Bachelor's or Master's in a relevant field from a reputed University. Experience: 2 to 3 years of proven working experience in the digital marketing industry. What We Offer: A wide range of challenging assignments . We don?t just offer a job; we offer a career with varying assignments and lots of development opportunities. Continuous coaching ? you will work with passionate people and receive both formal training and day-to-day mentoring from your coach and manager. Dynamic and respectful work environment ? employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance. A competitive compensation package , in line with your qualifications and experience. As an equal employment opportunity provider, Reach First makes all decisions of employment purely based on merit. Responsibilities: Serve as the primary point of contact for assigned clients, ensuring exceptional service delivery and a positive client experience throughout the customer lifecycle. Build, nurture, and maintain strong client relationships by understanding their business goals and aligning our solutions to support their success. Proactively manage client communications, addressing inquiries, resolving concerns, and providing timely support through email, phone, and virtual meetings. Monitor client engagement, adoption, and utilization of services to identify growth opportunities, optimize performance, and maximize value. Conduct regular business reviews and strategic check-ins with clients to assess satisfaction, discuss progress, and address evolving needs. Drive client retention and account growth by fostering long-term partnerships and identifying opportunities for upselling and cross-selling services. Continuously expand and strengthen the client community through engagement initiatives, relationship-building activities, and value-driven interactions. Collaborate closely with internal teams, including Sales, Marketing, Operations, and Product Development, to advocate for client needs and contribute to service improvements. Lead and support the onboarding process for new clients, ensuring a seamless transition, successful implementation, and early achievement of desired outcomes. Develop and de