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About AutoFi AutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi's dynamic selling platform empowers dealers to sell vehicles more efficiently and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, Santander Holdings USA, SVB Financial Group, Ford, BMW iVentures and JP Morgan Chase. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. We're empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We've never been more excited about the opportunity in front of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we'd love to hear from you. For more information, visit www.autofi.com. About the Role AutoFi's Performance Advisors (PA) are the driving force behind client success and revenue optimization. Within our cutting-edge framework, fortified by an innovative dealer segmentation strategy, our advisors wield a powerful arsenal of resources and tools. Each performance advisor strategically aligns with our maturity model, propelling dealers forward to the next phase of automotive excellence. As stewards of client retention and utilization, our PA's command a dedicated portfolio of accounts across various software applications. Embracing a high-stakes landscape, this role demands exceptional influence, decision-making prowess, strategic acumen, and the technical aptitude to swiftly resolve in-the-moment bottlenecks. Operating with unparalleled latitude, PA's bear the ultimate responsibility of ensuring ROI and measurable results for every AutoFi partner. Does the prospect of being a PA sound exciting to you? Responsibilities Strategic Client Retention: Employ extensive knowledge of AutoFi's Product Suite to oversee and drive the progress and results of each assigned account within the portfolio. Ensure client utilization and harness our software to align seamlessly with clients' multifaceted objectives. Relationship Building: Forge robust working relationships with stakeholders ranging from Dealers/Owners/Decision Makers to management and beyond. Needs Assessment and Strategic Planning: Conduct in-depth needs assessment reviews, crafting strategic plans of action to address identified opportunities and propel client success. Problem-Solving Mastery: Identify key barriers and core issues hindering clients from meeting business objectives. Apply problem-solving skills and strategic insight to creatively navigate situations and achieve client goals, including the ability to resolve in-the-moment bottlenecks. Client Engagement: Maintain relationships through a regular cadence of virtual screen share engagements, delivering valuable insights to clients. Risk Mitigation: Address 'at-risk' clients, formulating action plans to turnaround and retain the relationship. Revenue Generation: Drive additional business and revenue by capitalizing on existing accounts through store expansions and product upsells. Qualifications Remote support, must have very good internet/home office set up. Automotive Digital Retailing SaaS Vendor Account Management or Consultant expertise required. Automotive Dealership experience in Sales, Finance preferred. Master of Persuasion: Unleash your assertiveness and persuasive prowess. We want someone who not only communicates but influences, shaping outcomes and leaving a lasting impact. Disciplined, systematic approach to work. Detail-oriented and analytical minds. Strong Work Ethic: Are you fueled by a relentless work ethic? We're not just looking for employees; we're seeking individuals who see challenges as opportunities and tackle them head-on. Tech Trailblazer: Highly computer literate? Google Suite and Microsoft Office are your daily companions, and you're the first to embrace new technology and tools. Change is not a challenge; it's your playground. Automotive Virtuoso: Navigate common DMS systems, F&I systems, and F&I tools with finesse. A proficient user of automotive CRM software, you're not just familiar with the automotive world; you own it. Multitasking Marvel: Thrive in a dynamic, multitasking environment? Adjusting priorities on-the-fly isn't a skill; it's your second nature. Bring on the challenges; you're ready for anything. Communication Maestro: Verbal, written, and presentation skills that captivate and resonate. Your words don't just convey; they connect, build bridges, and foster relationships. Relationship Alchemist: Building connections isn't a task; it's an art. You're not just a relationship builder; you're an alchemist, turning every interaction into gold. Compensation Performance Bonus eligible $10,000 a year potential based on meeting KPI's Additional Information What's in it for you: - We offer full training and a competitive total rewards package along with great benefits - Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents - Flexible work hours - Remote environment - Competitive pay - Visionary leadership team - Growth opportunities within a dynamic culture - Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.) - Up to $1K per year for employee professional development - Stock options - we are all owners! Individual compensation decisions are based on a number of factors, including the candidate's experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee's total compensation package, which may include bonus, company equity, and health benefits. AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/

As an Inbound Sales Representative at A Place for Mom , you'll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones. What you will do: Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence Conduct in-depth initial consultation calls with families Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program What will make you successful: Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience. Qualifications: Two or more years of experience in inside sales/inbound call center History of exceeding sales targets Ability to multitask; simultaneously talk on the phone and take notes on the computer Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system Schedule: You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year. Compensation: Base Salary: $45,760 ($22.00 an hour) On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped) Benefits: 401(k) plus match Dental Insurance Health Insurance Vision Insurance Paid Time Off #LI-AR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value — it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: Mission Over Me : We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. Do Hard Things : We are energized by solving challenging problems and see it as an opportunity to grow. Drive Outcomes as a Team : We each own the outcome but can only achieve it as a team. Win The Right Way : We see organizational integrity as the foundation for how we operate. Embrace Change : We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

The Opportunity: Data privacy has become one of the most strategic challenges facing modern enterprises — sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business. As a Technical Success Engineer , you'll serve as the first line of contact for questions coming through our support queue, investigating bugs, escalating when needed, and staying with each issue until it's resolved. You'll partner with Customer Success to ensure successful technical implementation for customers, and keep DataGrail's public documentation up to date. You'll also see firsthand what blocks customers in the product, and you'll partner regularly with Product and Engineering to help shape upcoming features. DataGrail is an AI-first organization, and you'll use tools like Claude and Claude Code every day to work more efficiently, right alongside the rest of the team. What You'll Do: Serve as DataGrail's tier 1 technical support, resolving requests directly and flagging what needs deeper expertise. Investigate and reproduce reported bugs, then escalate to Engineering with clear repro steps and context. Facilitate the back-and-forth between Engineering and the customer, and close the loop once a fix or workaround ships. Partner with Customer Success to ensure successful technical implementation for customers. Keep DataGrail's public documentation up to date. Identify recurring patterns in support tickets to help improve processes and documentation, enabling customers to self-serve enablement and troubleshooting as much as possible, and helping drive down resolution time and key SLAs. Contribute to DataGrail's AI-first workflows, helping build and improve the shared tools, prompts, and processes that help the team move faster. Partner closely with Product and Engineering, surfacing what's blocking customers in the product and feeding that insight into upcoming features. What You'll Bring: Strong technical background from an engineering, technical support, or implementation role. Familiarity with at least one programming language, ideally Ruby on Rails, with the ability to write scripts to diagnose issues. Ability to reproduce an issue, gather technical context from a non-technical customer, and dig through logs to paint a complete picture for Engineering. Strong written communicator, comfortable working directly with customers via email or Zoom, able to translate technical issues into clear guidance for both customers and engineers. Comfortable being pulled in multiple directions at once, able to multitask and shift between competing high-priority issues throughout the day. Comfortable operating in ambiguity, asking good questions, and experimenting with new approaches as the support function matures. An AI-first mindset: you use tools like Claude and Claude Code daily and contribute to the shared AI workflows and processes that help the whole team move faster. A habit of flagging process or tooling improvements when you spot a recurring problem. Bonus Points Experience with REST APIs and authentication protocols such as SAML and SSO. Experience with logging and observability tools such as Datadog or Sentry. Familiarity with AWS or cloud infrastructure basics. Familiarity with SQL and analytics. What Success Looks Like: Within 90 Days You'll: Be fully ramped on DataGrail's product and support workflows, responding to tickets independently. Be able to independently handle day-to-day technical support requests, and know when and how to loop in others for the more complex ones. Successfully investigate a bug, raise it with Engineering with clear repro steps, and close the loop with the customer. Make your first contributions to DataGrail's public documentation. Within 180 Days You'll: Own front-line technical support end-to-end for all the requests that come your way. Contribute regularly to DataGrail's public documentation, both writing new content and reviewing existing pages. Be a reliable partner to Customer Success on customer technical implementation. Start spotting recurring patterns in tickets and sharing early ideas for improving processes and reducing resolution time. Within 365 Days You'll: Be a go-to resource for technical support questions. Help drive down resolution time and consistently meet strong SLA targets, including time to first response. Take ownership of reducing the volume of issues escalated to Engineering, closing gaps in documentation, tooling, and support-level fixes. Stay closely attuned to patterns and pain points across support, proactively raising product gaps as feature requests, and closing documentation gaps yourself rather than just flagging them. Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state. All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change. Compensation Range $80,000—$100,000 USD About Us: DataGrail is the Agentic Data Privacy Platform. We help the world's leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales. Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can't. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC. DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Algolia is the retrieval intelligence layer that turns intent into trusted, decision-grade outcomes. Powering more than 1.7 trillion queries a year for over 18,000 customers with millisecond latency and 99.999% reliability, we are the recognized leader for Search and Product Discovery by top industry analyst firms. The Algolia platform turns a company's products, content, and business rules into data that humans, applications and AI agents can act upon. The result is trusted customer experiences with stronger conversions for measurable business impact. As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You'll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support. This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You'll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence. You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment. Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing. If you're excited by the idea of shaping customer outcomes, diving into new tools and technologies, and working in a team that values craftsmanship, curiosity, and continuous learning, we'd love to meet you. YOUR ROLE WILL CONSIST OF Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs Scope, shape and present technical workshops to drive Algolia's adoption Advise Algolia's customers on the best technical and industry practices around search implementation and optimization Work closely with your account's Customer Success Manager to ensure the customer's long term health through a world-class support experience. Work across the organisation and escalate as necessary for confirmation of solutions or other options. Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers. Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting. Proactively identify and work with the customer to resolve technical risks and bottlenecks. Provide guidance on how to optimise the use of their environment. YOU MIGHT BE A FIT IF YOU HAVE 4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS space Functional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python Experience with REST API, database management, and web development technologies Experience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review) A lifelong learning and growth mindset Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience Proficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channels Excellence in time management, task prioritization, and evaluation of situational urgency Travel to customers' locations may be required occasionally NICE TO HAVE Experience implementing or optimising search & discovery experiences Experience designing and developing generative AI and agentic application Experience working in a high-growth SaaS environment Familiarity with iOS & Android platforms. Experience supporting open-source projects & their GitHub communities. Experience with Shopify, Magento, and Salesforce a plus #LI-remote Algolia does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual total cash compensation range (base salary and commission) for this role reflects market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. On-Target Earnings Pay Range $130,500—$163,000 AUD FLEXIBLE WORKPLACE STRATEGY: Algolia's flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual's impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE'RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside. We're looking for talented, passionate people to help build the world's best search and discovery technology. We value autonomy, diversity, and collaboration. We're committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We've recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page . All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. We'll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world's best search & discovery technology, we'd love to review your application!

About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors. About This Job The Senior Project Manager, GTM Launch owns the launch management system that gets Dutchie's feature and product launches from ready-to-launch through adoption and measurable impact across our full product suite. This is a senior, autonomous role within Revenue Operations, acting as the connective tissue across Product, Engineering, Enablement, Marketing, Support, go-to-market teams, and most importantly, our customers. You will lead complex launches with minimal oversight, proactively surface risk before it becomes an escalation, and own change management for both internal teams and customers. You'll be equally comfortable driving a cross-functional operating cadence, influencing senior stakeholders when scope or timing is at risk, and pulling adoption data yourself to measure success and impact. Success is not simply shipping on time; it is ensuring teams are ready, customers understand the value, adoption follows, and each launch makes the next one better. What You'll Do… Own end-to-end project management for assigned feature and product launches — scoping, sequencing, timelines, dependencies, go/no-go criteria, and post-launch follow-through — in partnership with Product and Engineering leads. Maintain the launch board as the single source of truth, ensuring active launches have clear status, ownership, dependencies, risks, decisions, and next steps. Establish and run efficient, action-oriented launch cadences that keep cross-functional teams aligned, surface decisions early, and drive clear accountability. Design and run internal change management for each launch, including readiness plans for Sales, CSM, Support, Implementation, Marketing, and Enablement, with clear ownership of what must be true before GA. Design and run customer-facing change management, including rollout sequencing, customer communications, pilot or cohort strategy, and coordination with Marketing and Support. Proactively identify blocked or at-risk work, clarify tradeoffs, and coordinate solutions before stakeholders have to escalate. Translate changes in scope, timing, or dependencies into clear downstream business and customer impact, and drive the right stakeholders toward decisions. Develop working product knowledge deep enough to answer audience, functionality, and semi-technical questions on each launch without unnecessary escalation, connecting feature-level detail to customer and business impact. Partner closely with Technical Writing and Enablement, validating that release notes, training materials, internal guidance, and customer communications accurately reflect product functionality and positioning. Define success metrics before launch across internal readiness and external outcomes such as adoption, activation, usage, customer sentiment, and support volume. Monitor post-launch performance and proactively engage pilot, alpha, or early-adopter customers to identify friction, validate value, and surface emerging risks. Build feedback loops that turn launch data and customer signals into action — flagging underperformance quickly and driving retrospectives that result in clear owners and follow-through. Continuously improve the launch operating system by identifying high-leverage process, tooling, or automation opportunities and driving stakeholder alignment through implementation. Use AI and the broader tool suite to accelerate research, synthesize launch signals, improve documentation and reporting, identify risk patterns, and reduce manual work — while applying judgment and validating outputs. What You Bring 5+ years of project or program management experience, with meaningful ownership of feature or product launches in a SaaS or technology GTM environment. Demonstrated ownership of change management for both internal teams and external customers, including readiness, communications, rollout strategy, and adoption. Strong analytical orientation: able to define launch success metrics, pull and interpret product or usage data, and translate findings into action. Proven track record of proactive communication and risk management — surfaces issues early, frames tradeoffs clearly, and drives toward resolution. Strong facilitation and operating-rhythm skills: keeps cross-functional groups focused, drives decisions, and creates clear accountability without relying on formal authority. Demonstrated curiosity and follow-through: builds enough product and domain expertise to represent launches credibly with stakeholders and customers, and validates rather than assumes. Experience improving cross-functional processes, systems, or tooling and driving those changes through adoption. Excellent written and verbal communication; able to influence senior stakeholders, hold a line on scope or timeline with empathy, and adapt communication for technical, GTM, and customer audiences. It's a Bonus if You… Experience with SQL, Excel/Sheets, and BI or product analytics tools such as Hex or Pendo for pulling and interpreting launch data directly. Experience using AI/LLM tools to improve research, synthesis, documentation, reporting, workflow automation, or decision support. Cannabis, regulated industry, or other multi-segment (SMB / Mid-Market / Enterprise) GTM experience. Background working in or alongside a Revenue Operations function structured around the full customer lifecycle. You'll Get… We are targeting a starting salary of $102,000 - $138,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and vision plans to ensure you always have the best care. Equity packages in the form of stock options to all employees. Technology (hardware, software, reading materials, etc..) allowance Flexible vacation and sick days At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company's 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn's Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg's Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant's Thirty Five Ventures, and other notable angel investors. About This Job We are seeking a detail-oriented, highly curious Senior Tax Analyst to join our finance team. This position is ideal for a professional with a foundational tax background who is ready to take on greater responsibility in corporate tax provisioning, general ledger accounting, and cross-departmental collaboration.In this role, your work will be reviewed by senior tax leadership, providing a strong mentorship environment where you can refine your technical skills and deepen your understanding of corporate tax operations. What You'll Do… Tax Accounting & Provision (ASC 740): Lead the preparation and calculation of quarterly and annual income tax provisions under ASC 740. Prepare deferred tax asset/liability calculations, tax basis balance sheets, and valuation allowance analyses. Assist with tax footnote disclosures and tax rate reconciliations. Indirect Tax & Sales Tax Management: Reconcile monthly, quarterly, and annual sales and use tax returns across multiple state and local jurisdictions. Audit and verify customer exemption certificates and resolve billing tax disputes. Support state and local sales tax audits by gathering documentation and transaction details. General Ledger & Financial Reconciliation: Prepare month-end, quarter-end, and year-end tax-related general ledger journal entries. Perform detailed monthly balance sheet account reconciliations for role related accounts (e.g., accrued taxes, deferred taxes, sales tax payable, payroll tax payable). Identify, investigate, and resolve variances or discrepancies in tax accounts promptly. Cross-Departmental Collaboration & Communication: Serve as a primary tax contact for AP, AR, Accounting, and Legal departments to resolve tax-related operational inquiries. Clearly communicate tax requirements and guidelines to non-tax stakeholders across the organization. What You Bring Bachelor's degree in Accounting, Finance, or related field. 2–4 years of relevant tax experience in public accounting, corporate tax, or a hybrid environment. Working knowledge of ASC 740 income tax accounting principles and general sales tax concepts. A natural tendency to ask "why," dig beneath the surface of numbers, and trace data back to its source to understand root issues. Ability to articulate complex tax concepts clearly and concisely, both in written reports and verbal conversations with non-tax teams. Comfortable working in a structured environment where work papers and calculations are rigorously reviewed for technical precision. A plus would be any experience with Zuora, Sage, Anrok, Salesforce. Experience with or exposure to AI-powered tools (e.g., through personal or professional use), with an interest in leveraging AI to improve efficiency in tax operations. Bonus: CPA designation or progress toward CPA certification. You'll Get… We are targeting a starting salary of $75,000 - $120,000 based on the intended level for this role. In addition to cash compensation, our total rewards package includes: Full medical benefits including dental and vision plans to ensure you always have the best care. Equity packages in the form of stock options to all employees. Technology (hardware, software, reading materials, etc..) allowance Flexible vacation and sick days At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About Palmstreet : Palmstreet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Started in 2020, we have grown into one of the largest live shopping platform in the US, featuring 1000+ daily live streams. Backed by leading Silicon Valley investors, we're building the "World's Online Main Street"—bringing authentic personal connections and the excitement of discovering one-of-a-kind products to online commerce. On top of our strong US community, we're expanding into Mexico and looking for ambitious, sales-driven talent to help build our local seller community. The Opportunity: Palmstreet is looking for a Business Development Representative based in Mexico to identify, recruit, and onboard high-potential sellers onto our platform. This is a hands-on sales role. You will connect with prospective sellers through digital channels, understand their businesses, communicate the value of selling on Palmstreet, guide qualified sellers through the onboarding process, and keep supporting their growth on Palmstreet. All seller acquisition and relationship-building will take place online, and the position is fully remote. This is a high-intensity role that requires flexibility, including frequent evening and weekend work, to connect with sellers when they are most available. Responsibilities: Identify and research high-potential sellers, creators, shops, and communities across Mexico. Build a strong pipeline of seller leads and consistently meet outreach, onboarding, and activation targets. Persuade qualified sellers to join the platform and guide them through the onboarding process. Build long-term relationships with sellers and support their early success on Palmstreet. Gather seller feedback and market insights to help improve our product and go-to-market strategy in Mexico. Collaborate with cross-functional teams, including operations, marketing, and customer support. Work flexible hours, including frequent evenings and weekends, based on seller availability and business needs. Perform other duties as assigned. Qualifications: Based in Mexico with authorization to work locally. 2–3 years of experience in sales, business development, account management, or a related role. Strong sales ability, including prospecting, relationship-building, objection handling, negotiation, and closing. Excellent written and verbal communication skills in Spanish. Professional working proficiency in English; native Spanish speaker. Comfortable working in a fast-paced, high-intensity environment with frequent evening and weekend work. Fluent with latest AI tools. Experience working with sellers, creators, small businesses, or online communities is preferred. Interest in collectibles or trading cards is a plus. Your Location: Mexico Compensation Base hourly compensation: $8–$10 USD per hour . This role is eligible for performance-based commission tied to seller acquisition and activation results. Specific commission structure and targets will be discussed during the interview process. Working hours will vary and will include frequent evenings and weekends. Why Join Us? Play a key role in launching and growing Palmstreet's community in Mexico. Join a fast-paced startup where ownership, initiative, and results are recognized. Work remotely while connecting with entrepreneurs, creators, and sellers across Mexico. Help shape the future of live shopping and social commerce in a new market. Our Commitment to Diversity and Inclusion Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Application Process We're excited to review your application! If your experience aligns with what we're looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process. While we try our best to respond to everyone, the high volume of applications may mean we're unable to provide individual updates if we decide not to move forward. To stay connected and explore future opportunities, follow us on LinkedIn or visit us at https://palmstreet.app/careers .

About Palmstreet : Palmstreet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Started in 2020, we have grown into one of the largest live shopping platform in the US, featuring 1000+ daily live streams. Backed by leading Silicon Valley investors, we're building the "World's Online Main Street"—bringing authentic personal connections and the excitement of discovering one-of-a-kind products to online commerce. On top of our strong US community, we're expanding into Mexico and looking for ambitious, sales-driven talent to help build our local seller community. The Opportunity: Palmstreet is seeking a full-time (40 hours weekly) Category Account Manager contractor to elevate seller success and streamline category operations. This role is pivotal in managing our growing base of sellers, particularly those with strong businesses both on and off Palmstreet, and shaping the way we approach category growth and marketing. This role primarily supports U.S.-based sellers, so professional-level English fluency with excellent written and verbal communication skills is required. This is an exciting opportunity to directly influence the growth by supporting sellers at scale and driving day-to-day operational excellence. If you thrive in strategic execution, structure, and seller relationships; this may be the role for you! You'll play a hands-on role in growing revenue by ensuring promising sellers get the support they need to thrive on-platform—especially in their early weeks—while also helping to implement repeatable frameworks for scalable growth. This role sits at the intersection of category operations and account management offering broad exposure, high ownership, and clear pathways to measurable outcomes. You'll see your work reflected in seller & category growth—and you'll be a critical part of making the plants category not just stable, but scalable. The right candidate must be based in Mexico. Responsibilities: Support emerging sellers who show early promise and identify existing emerging sellers with high growth potential by analyzing sales data metrics Grow sellers with sizable off-platform businesses, helping them transition to scalable success on Palmstreet Identify and nurture emerging and top-performing sellers by: Monitoring data to surface opportunity accounts Providing structured support (e.g., strategy sessions, targeted incentives). Guiding seller growth Develop a formulaic and scalable growth framework for these cohorts: Establish seller touchpoint cadences Identifying emerging sellers and proactively reaching out Test incentives and motivators for sellers to promote growth on our app Execute category operations with cross-functional teams Manage ad-hoc seller needs and internal coordination Monitor seller performance and pipeline health, escalating insights as needed Qualifications: Professional-level English fluency, with excellent written, verbal, and listening communication skills 3+ years in a high touch-point collaborative Account Manager or Category Manager role with a proven track record of success; preferably within a early stage or high growth startup, marketplace experience a plus Reliable computer, smart phone and reliable high-speed internet connection. Service Mindset —You are a seller(customer)-obsessed and execution-focused operator with a passion to work with small businesses Strategic with a focus on operations — you possess the ability to build structure from ambiguity, and manage the daily realities of a fast-growing category Detail-oriented, highly organized, and proactive, with the ability to manage dozens of seller touch-points simultaneously Strong communicator — persuasive and approachable, capable of motivating sellers through friendly, thoughtful communication while building trust quickly Innovative Creator — constantly generating new ideas to help sellers grow and to build better internal processes and programs Your Location: Mexico Compensation The hourly compensation range for this role is $8-10/hr USD Shifts will fall between 12PM-8PM ET Monday through Friday Why Join Us? Play a key role in launching and growing Palmstreet's community in Mexico. Join a fast-paced startup where ownership, initiative, and results are recognized. Work remotely while connecting with entrepreneurs, creators, and sellers across Mexico. Help shape the future of live shopping and social commerce in a new market. Our Commitment to Diversity and Inclusion Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Application Process We're excited to review your application! If your experience aligns with what we're looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process. While we try our best to respond to everyone, the high volume of applications may mean we're unable to provide individual updates if we decide not to move forward. To stay connected and explore future opportunities, follow us on LinkedIn or visit us at https://palmstreet.app/careers .

WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Provisioning Specialist to join our Global Professional Services team. In this role, you will lead the strategic alignment, technical enablement, and operational integrity of our SaaS platform implementations for enterprise and growing clients. We are seeking an analytical, strategic, and proactive Provisioning Specialist. In this role, you will serve as a key operational strategist and system administrator within our customer onboarding and delivery pipeline. You will exercise independent judgment to design, evaluate, and execute software environment setups, oversee financial processing integrations, and direct client regulatory compliance frameworks. The ideal candidate evaluates complex operational requirements, establishes scalable workflows, exercises discretion on technical provisioning edge-cases, and collaborates cross-functionally to drive continuous process improvements. WHAT YOU'LL DO: Systems Architecture & Provisioning Strategy: Evaluate client technical requirements to determine, configure, and execute appropriate WorkWave database environments. Analyze implementation data to continuously optimize configuration methodologies for platform onboarding. Financial Activation: Direct the strategy and execution for activating WorkWave Payments functionality across customer accounts, evaluating risk, technical readiness, and financial compliance prior to activation. Compliance Management: Formulate and manage client registration strategies for A2P 10DLC text messaging compliance. Serve as the subject matter expert on evolving industry regulations to ensure customer and platform alignment. Operational Governance: Establish, maintain, and enforce team governance policy regarding service scope and resource allocation. Analyze incoming service requests, evaluate business impacts, and exercise independent authority to approve, reject, or re-route non-standard requests. Cross-Functional Collaboration: Partner with internal teams to troubleshoot provisioning delays and ensure a smooth handoff to customer success. WHAT YOU'LL BRING: Detail-Oriented Mindset: Strong attention to detail; you rarely let small configuration errors or discrepancies slip through the cracks. Discretion & Decision-Making: Proven ability to exercise independent judgment and make key decisions on matters of significance without direct supervision. Analytical & Technical Aptitude: Demonstrated capacity to analyze system workflows, evaluate technical trade-offs, and recommend scalable operational solutions. Operational Governance: Strong policy formulation and negotiation skills, with the confidence to enforce business standards and operational boundaries. Communication Skills: Excellent written and verbal communication skills to communicate with customers and collaborate effectively with internal teams. Prioritization: Understands what's mission critical and what's trivial, and acts accordingly. Boundary & Queue Control : The confidence and assertiveness to challenge incoming requests that do not belong to your team, ensuring operational efficiency. Systems Experience : Prior experience managing or analyzing workflows within enterprise CRM platforms (e.g., Salesforce) and SaaS ecosystems. Compensation In our dedication to salary transparency, we provide a compensation range for each role and the final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our hiring team will provide more information about the compensation package for this position during the interview process. Please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. Additional Information WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

At WorkWave , we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world's mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive. WorkWave is seeking a results-driven Mid Market Account Executive who excels at complex qualification, leads strong discovery calls, can solution sell, thrives in competitive environments, and can manage relationships on big ticket contracts throughout long sales cycles. Why Join Now: We're at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we're unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that's accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software. WHAT YOU'LL DO: Act as a strategic partner to the world's largest field service businesses, aligning WorkWave's powerful end-to-end platform to business outcomes (Core functionalities include CRM, route optimization, integrated payments, and our new AI-powered analytics suite, Wavelytics). Lead visionary conversations with executive stakeholders, guiding them toward a future state that supports sustainable growth, operational excellence, and digital transformation. Navigate complex, multi-stakeholder sales cycles with energy, professionalism, and a focus on measurable business results. Champion strategic prospecting efforts to identify, engage, and convert top targets into long-term WorkWave customers. Work with Sales Engineers to deliver compelling product demos and tailored solution recommendations that position WorkWave as the clear vertical market leader for field service management. Build, manage, and close a robust pipeline of multi-million-dollar SaaS opportunities, consistently meeting or exceeding company goals. Be a visible force within WorkWave, collaborating with cross-functional leaders and maintaining high visibility with executive stakeholders across the company. Leverage cutting-edge technology and sales tools to efficiently manage your pipeline, craft tailored proposals, and drive deal progression. WHAT YOU'LL BRING: Customer-Centric Mindset: A deep appreciation for the hardworking service professionals we serve—those who keep our world safe, clean, and beautiful—and a drive to help them grow their businesses through innovative technology. Strategic Influence: Ability to lead high-stakes conversations with C-level decision-makers, earning trust and guiding organizations toward transformative outcomes. Disciplined Execution: Highly organized, detail-oriented, and committed to consistent follow-through across long sales cycles and multi-stakeholder deals. Strong Business Acumen: A clear understanding of business models, financial drivers, and how to align software solutions to a company's strategic objectives. Relationship-Builder: Skilled at developing long-term partnerships based on credibility, trust, and shared success—internally and externally. Accountability & Ownership: Takes full responsibility for driving deals forward, managing resources, and delivering measurable impact. Composed Under Pressure: Maintains a calm, confident demeanor in high-stakes situations; resilient in the face of challenges and focused on outcomes. Proven Sales Expertise: 5 years of success in SaaS solutions sales, with a consistent track record of exceeding revenue targets in complex sales environments. Compensation In our dedication to salary transparency the salary range is $85,000 - $110,000 and an OTE of $170,000-$220,000 with uncapped commission. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process. WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. Additional Information WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! #LI-Remote

What is Contentstack ? Contentstack is redefining how modern digital experiences are built and managed. As the pioneer of the Agentic Experience Platform (AXP), Contentstack brings together structured content and brand governance (Content Cloud), real-time customer data, omnichannel personalization (Data Cloud) and autonomous AI orchestration (Agent OS) into one unified system. While many organizations adopted headless CMS or standalone AI tools expecting transformation, they often found themselves managing disconnected systems and manual workflows. Contentstack helps enterprises move beyond that complexity by connecting content, data and AI in a way that makes digital experiences faster to launch, easier to manage and more adaptive in real time. Leading brands including Steve Madden, LG Electronics, Subaru of America, Dolce & Gabbana, ASICS, Decathlon, and Caesars Entertainment rely on Contentstack to reduce operational friction and deliver personalized, scalable digital experiences with confidence. The company is known for its customer-first culture and commitment to the communities it serves through the Contentstack Cares program. Learn more at www.contentstack.com . Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let's go! What Are We Looking For? We are seeking an experienced and strategic Sr. Customer Success Manager to join our growing Customer Success team. This is a senior-level individual contributor role responsible for managing a portfolio of our highest-value enterprise customers, representing a minimum of $5M in ARR across approximately 20–25 accounts. You'll serve as the primary strategic partner throughout the customer lifecycle, helping customers realize, sustain, and grow their investment in Contentstack. This is not a traditional relationship management role. You'll navigate complex, multi-stakeholder organizations, build executive relationships, drive adoption, protect retention, and identify opportunities for expansion. You'll develop a deep understanding of each customer's business outcomes, digital transformation goals, workflows, and investment in Contentstack. Contentstack is an AI-forward company, and we bring practical experience using AI tools and technologies to improve how we work, learn, solve problems, and drive impact. If you're looking to make a meaningful impact with some of the world's leading brands, we'd love to hear from you! Here's what you'll be doing: Own account strategies across a $5M+ ARR portfolio of approximately 20–25 enterprise accounts, serving as the strategic partner throughout the customer lifecycle. Develop multi-year success plans aligned to customers' digital transformation goals, adoption milestones, and measurable business outcomes. Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of Digital, and VP Engineering/CTO. Identify and proactively address churn, contraction, competitive displacement, and executive disengagement risks, developing recovery strategies when needed. Own and forecast retention targets using usage, adoption, health, and engagement indicators. Lead Executive Business Reviews (EBRs) and customer workshops that demonstrate ROI and connect Contentstack to measurable business outcomes. Own a defined expansion quota and identify, negotiate, and close upsell and volume-growth opportunities within your portfolio. Advise customers on best practices for scaling their Contentstack implementation, evolving workflows, and expanding strategic adoption without owning the technical build. Mentor and coach CSMs on strategic account management, executive engagement, commercial strategy, and risk management. Bring customer insights to the organization and contribute to the evolution of the CS playbook, platform, processes, and customer experience. Leverage AI and CS tooling to manage your portfolio efficiently, identify risks and opportunities, and improve customer outcomes. Collaborate cross-functionally with Sales, Product, Marketing, and other teams to drive customer outcomes and commercial growth. What Really Gets Us Excited About You? 8-12 years of experience in Customer Success, Account Management, Enterprise SaaS sales, renewals, or a related customer-facing role. Bachelor's degree preferred; Customer Success, sales, or negotiation certifications are a plus. Proven track record of owning and achieving a commercial number, including NRR, gross retention, renewals, and/or expansion. Experience managing a complex enterprise book of business post-implementation. Strong commercial acumen, including experience with renewals, expansion opportunities, negotiations, and forecasting. Exceptional communication and negotiation skills, with the ability to influence C-level stakeholders and build trusted executive relationships. Strong ability to translate customer data and insights into retention strategies, business reviews, and expansion opportunities. Working knowledge of composable/MACH architecture, APIs, and integrations, with the ability to advise customers on scaling existing implementations. Experience with CRM and Customer Success tools such as Salesforce, Gong, and WorkRamp. Fluency with AI tools and technologies, including Claude, and demonstrated ability to use AI for portfolio management, analysis, productivity, and problem-solving. Highly organized and data-driven, with a bias for action and strong attention to detail. Collaborative, curious, and able to mentor and influence others without direct authority. You are located in the Central Time Zone; Austin, TX, is a big plus. You like occasional travel. You value a collaborative, fun culture! Salary for this role ranges between $115,000 - $135,000 based on skill set and experience What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict "no a**hole policy" and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it's a great time to be joining… To review our Privacy Policy, please click here .

At WorkWave , we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond. Our vision is simple but powerful: empower the world's mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive. As a Mid Market Account Manager , you will be responsible for building strong, long-term relationships with our enterprise clients. You will serve as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Your success will be measured by your ability to strengthen customer partnerships, proactively grow your book value, and deliver tailored solutions that align with client needs. Why Join Now: We're at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we're unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that's accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software. WHAT YOU'LL DO: Drive growth across assigned accounts by positioning WorkWave's comprehensive solutions to unlock new business value (including our signature WinTeam ERP, Timegate workforce management platform, integrated payments, and our new AI-powered analytics suite, Wavelytics). Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health. Lead high-impact QBRs and visionary account planning sessions to align on strategic priorities, expose hidden operational gaps, and hunt for high-value expansion opportunities. Deliver tailored product demonstrations in lockstep with Sales Engineers to showcase client priorities, and that position WorkWave as an essential long term partner. Manage the full expansion sales cycle: from needs discovery through negotiation and deal closing, including preparation of sales agreements. Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas. Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce. Collaborate cross-functionally with internal teams (customer success, product, sales engineering) to align resources and drive deal execution. Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates. WHAT SUCCESS LOOKS LIKE: ARR Quota Attainment (monthly/quarterly/yearly) Daily/weekly/monthly activity targets (call volume, demos set/kept, pipeline progression) Successful execution of QBRs and account plans Demonstrated expansion across whitespace and multi-product opportunities WHAT YOU'LL BRING: A consultative, relationship-first seller who can expand existing accounts Strong business acumen and ability to identify client challenges and map them to solutions Self-motivated, organized, and resourceful in driving expansion revenue Positive, team-oriented mindset with a passion for building lasting client partnerships Proven track record of achieving or exceeding ARR quota Strong communication, negotiation, and interpersonal skills with the ability to build trust-based relationships Ability to work independently, manage multiple priorities, and navigate complex client organizations Proficiency in Salesforce, Salesloft, and sales enablement tools Familiarity with MEDDPICC methodology or other enterprise sales frameworks 3–5 years SaaS sales/account management experience, preferably with enterprise accounts Bachelor's degree or equivalent experience Ability to travel up to 25% of the time for client meetings and company conferences Compensation In our dedication to salary transparency, the base salary range is between $75,000 - $100,000, with an on-target earnings (OTE) potential of $150,000-$200,000. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package for this position during the interview process. WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position. Additional Information WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers • We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses • We openly accept others as they are and build strong partnerships based on trust • Teamwork and collaboration is key to help our colleagues and customers solve their challenges • Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn't feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you'll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND... • Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays • Up to 4 weeks paid bonding leave • Tuition reimbursement • Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more! • 24/7 access to virtual medical care with Teladoc • Quarterly awards based on peer nominations • Regional discounts and perks • Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! #LI-Remote