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Software Engineer - Customer Operations Platform Hybrid in London, UK We're looking for a software engineer iwoca's operational tools and processes are a competitive advantage, allowing us to give great customer service, manage risk, and get money into our customers' hands as quickly as possible. You'll join our growing Customer Operations Platform team to help improve the systems that power these processes, building tailored flows for our Operations teams, automating processes using AI, using ML models to make smarter decisions, and improving the reliability of our communication services. You'll work closely with our Operations teams, getting user feedback and input on requirements from users working in the same building, and seeing the impact of your changes on the people you work with. The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The role As an engineer you'd take whole projects end to end, work out what' s actually needed, design it, build it and look after it in production. Responsibility and Autonomy: Take on complex projects that span many systems and many stakeholders — e.g. CRM, telephony, contact, and task management Build a strong understanding of the business context: how our ops teams actually work, how the processes you're automating are supposed to run, and what the people relying on your systems need from them. Do the detailed technical scoping and prototyping that tells us whether an idea is feasible before it reaches the roadmap. Delivery and Collaboration Take on complex coding and architecture problems with a high level of ambiguity and technical complexity. Write fluent technical documents and developer tickets distilling product requirements into clear and actionable technical work. Build relationships with key stakeholders including Operations Strategy, Credit Analysts, Account Managers, and Collections teams. Learning and Growth: Embody our growth mindset mentality by sharing new technologies and best practices within the team as well as more broadly across the company. The projects Here are some of the most recent problems we are solving: iwocaChat. Operations staff spend a large share of their day assembling context from multiple systems before they can help a customer. iwocaChat uses Claude to answer those questions directly, so staff spend their time on the customer rather than the lookup. Migrating the monolith. We are incrementally moving business logic out of our Django monolith into smaller, independently deployable services. Because it cuts across every domain, you'd be shaping service boundaries and ownership models that stick around long after the monolith is gone. Inbox messaging reworking. We are replacing our third party email inbox application with an inhouse solution, utilising AI to enable operations staff to automate the actions of our most frequent customer service enquiries. The requirements Essential: Experience developing and owning shared back end services that other engineering teams contribute to and depend on - being the trusted reviewer for their contributions and shaping how they build on top of your work. Familiarity with front-end technologies (React, TypeScript) and browser debugging. Experience building and shaping distributed systems in complex business domains. Ability to translate complex operational needs into technical architecture. Strong capability using AI tools to automate routine tasks and research, enabling greater focus on complex system architecture and critical technical decision-making. Bonus: Commercial experience with Python frameworks like Django. Experience with complex data architectures, including event-sourced data models. The salary We expect to pay from £70,000 - £90,000 for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca, the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwocan always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, Frankfurt, and Berlin with plenty of drinks and snacks. Events and clubs, like bingo, comedy nights, yoga classes, football, etc. The benefits Flexible working. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one-month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme. Two company retreats a year, we've been to France, Italy, Spain, and further afield. And to make sure we all keep learning, we offer: A learning and development budget for everyone. Company-wide talks with internal and external speakers. Access to learning platforms like Treehouse. Useful links: See iwoca benefits & policies for detail and some additional benefits. See interview welcome pack to learn more about the process. Compensation: £70K – £90K • £70K – £90K Find more English Speaking Jobs in United Kingdom on Arbeitnow

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information: www.mirakl.com . Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo 🇫🇷 350+ Mirakl Tech teams members mainly based in France ⚙️ 5 Saas Solutions Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success About the job Design, build, and scale production-grade AI systems that power the next generation of intelligent commerce. You will work at the intersection of Software Engineering, Machine Learning, and Generative AI to build AI-native products, agentic systems, and platform capabilities used by Mirakl customers and internal teams. This is a freelance position based in Paris or Bordeaux, with 1 day of remote work per week. Why Now, Why Mirakl Generative AI and AI Agents are fundamentally reshaping commerce software and the way our teams work on a day to day basis. At Mirakl, AI is becoming a core part of our product strategy. From Catalog Transformer and content generation to AI Agents and Agentic Commerce, we are building the next generation of commerce software. And we have the same ambition for our teams around AI products and adoption. We are looking for a Senior AI Engineer to transform the way our internal teams work, and to have a significant impact on the agentic side of our Saas products. You won't be joining a company that's thinking about AI. You'll be joining one that's already building it. What You'll Do 1. Design & Build AI Systems Design, build, and deploy production-grade AI systems for both Mirakl internal operations. Develop solutions leveraging: LLMs, RAG, AI Agents, Multimodal AI and Evaluation frameworks. Architect complex agentic workflows including tools, memory, retrieval, planning, and guardrails. Rapidly prototype new capabilities and evolve them into scalable, reliable AI production systems. 2. Integrate Across the Stack Connect AI systems to internal platforms, business applications, and data sources across the company. Enable AI agents to interact with systems such as CRM, data platform, Drive, Jira, support tools, and internal knowledge bases. Design robust orchestration layers between models, APIs, tools, retrieval systems, and business workflows. Ensure reliability, observability, scalability, and maintainability across the entire AI stack. 3. Iterate for Impact Partner with end users, business teams, Product Managers, and Engineers to identify high-value opportunities for AI. Run pilots and experiments, gather qualitative and quantitative feedback, and measure business impact. Analyze usage patterns, failure modes, costs, latency, and performance metrics. Continuously improve accuracy, reliability, adoption, and user experience through data-driven iteration. 4. Ensure Quality, Security & Reliability Implement evaluation frameworks, guardrails, validation layers, and monitoring systems. Design AI systems that are secure, explainable, and production-ready. Ensure compliance with data security, governance, and access control requirements. Document architectures, capabilities, limitations, KPIs, and operational best practices. 5. Drive Adoption & Enablement Build a scalable ecosystem of AI systems and agents that empower both internal teams and customers. Support teams in adopting AI-powered workflows and integrating AI into their daily operations. Contribute to AI engineering standards, reusable frameworks, and best practices across the company. Act as a champion for AI-driven ways of working and help shape Mirakl's transition toward Agentic Commerce. Our stack and tools Languages: Python and SQL AI Stack: OpenAI, Anthropic, Gemini, Mistral and Open-source models Agentic & Retrieval: LangGraph, LangChain, LlamaIndex, MCP and Vector Databases Infrastructure: AWS or GCP, Docker and Kubernetes What Makes You Successful Strong engineering mindset: able to design reliable and scalable systems Strong AI expertise: able to translate the latest AI capabilities into production products Strong product mindset: able to balance technical excellence with business impact Focus on measurable outcomes, not technical complexity Success Metrics Product adoption and business impact Performance and reliability of AI systems Quality of AI outputs and evaluation metrics You'll Love This Job If you have 5+ years of experience in Software Engineering, ML Engineering, Applied AI, or related fields Strong Python and software engineering fundamentals Hands-on experience building production AI systems using LLMs, RAG, and AI Agents Experience designing multi-step agentic workflows and retrieval systems Experience evaluating AI systems and improving model performance Experience deploying and operating production services in cloud environments Strong communication skills in English Curiosity, pragmatism, and passion for building AI products Feel free to add a link to your GitHub in your CV so we can understand what you have worked on! Want to join us? Here is our process A 30-40 min phone conversation with one of our Tech recruiters. This will be an opportunity to discuss your background, expectations, and discover what Mirakl can offer you in return. An initial 1h30 technical discussion with a member of the Data Science team and Engineering Team, which will allow you to delve into the more specific aspects of your expertise and discover how your skills can be integrated into our projects. 2 x 45-minute "STAR" interviews with future Mirakl colleagues to discuss our values and company culture. We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews . Find more English Speaking Jobs in France on Arbeitnow

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information: www.mirakl.com . Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo 🇫🇷 350+ Mirakl Tech teams members mainly based in France ⚙️ 5 Saas Solutions Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success About the job Design, build, and scale production-grade AI systems that power the next generation of intelligent commerce. You will work at the intersection of Software Engineering, Machine Learning, and Generative AI to build AI-native products, agentic systems, and platform capabilities used by Mirakl customers and internal teams. This is a freelance position based in Paris or Bordeaux, with 1 day of remote work per week. Why Now, Why Mirakl Generative AI and AI Agents are fundamentally reshaping commerce software and the way our teams work on a day to day basis. At Mirakl, AI is becoming a core part of our product strategy. From Catalog Transformer and content generation to AI Agents and Agentic Commerce, we are building the next generation of commerce software. And we have the same ambition for our teams around AI products and adoption. We are looking for a Senior AI Engineer to transform the way our internal teams work, and to have a significant impact on the agentic side of our Saas products. You won't be joining a company that's thinking about AI. You'll be joining one that's already building it. What You'll Do 1. Design & Build AI Systems Design, build, and deploy production-grade AI systems for both Mirakl internal operations. Develop solutions leveraging: LLMs, RAG, AI Agents, Multimodal AI and Evaluation frameworks. Architect complex agentic workflows including tools, memory, retrieval, planning, and guardrails. Rapidly prototype new capabilities and evolve them into scalable, reliable AI production systems. 2. Integrate Across the Stack Connect AI systems to internal platforms, business applications, and data sources across the company. Enable AI agents to interact with systems such as CRM, data platform, Drive, Jira, support tools, and internal knowledge bases. Design robust orchestration layers between models, APIs, tools, retrieval systems, and business workflows. Ensure reliability, observability, scalability, and maintainability across the entire AI stack. 3. Iterate for Impact Partner with end users, business teams, Product Managers, and Engineers to identify high-value opportunities for AI. Run pilots and experiments, gather qualitative and quantitative feedback, and measure business impact. Analyze usage patterns, failure modes, costs, latency, and performance metrics. Continuously improve accuracy, reliability, adoption, and user experience through data-driven iteration. 4. Ensure Quality, Security & Reliability Implement evaluation frameworks, guardrails, validation layers, and monitoring systems. Design AI systems that are secure, explainable, and production-ready. Ensure compliance with data security, governance, and access control requirements. Document architectures, capabilities, limitations, KPIs, and operational best practices. 5. Drive Adoption & Enablement Build a scalable ecosystem of AI systems and agents that empower both internal teams and customers. Support teams in adopting AI-powered workflows and integrating AI into their daily operations. Contribute to AI engineering standards, reusable frameworks, and best practices across the company. Act as a champion for AI-driven ways of working and help shape Mirakl's transition toward Agentic Commerce. Our stack and tools Languages: Python and SQL AI Stack: OpenAI, Anthropic, Gemini, Mistral and Open-source models Agentic & Retrieval: LangGraph, LangChain, LlamaIndex, MCP and Vector Databases Infrastructure: AWS or GCP, Docker and Kubernetes What Makes You Successful Strong engineering mindset: able to design reliable and scalable systems Strong AI expertise: able to translate the latest AI capabilities into production products Strong product mindset: able to balance technical excellence with business impact Focus on measurable outcomes, not technical complexity Success Metrics Product adoption and business impact Performance and reliability of AI systems Quality of AI outputs and evaluation metrics You'll Love This Job If you have 5+ years of experience in Software Engineering, ML Engineering, Applied AI, or related fields Strong Python and software engineering fundamentals Hands-on experience building production AI systems using LLMs, RAG, and AI Agents Experience designing multi-step agentic workflows and retrieval systems Experience evaluating AI systems and improving model performance Experience deploying and operating production services in cloud environments Strong communication skills in English Curiosity, pragmatism, and passion for building AI products Feel free to add a link to your GitHub in your CV so we can understand what you have worked on! Want to join us? Here is our process A 30-40 min phone conversation with one of our Tech recruiters. This will be an opportunity to discuss your background, expectations, and discover what Mirakl can offer you in return. An initial 1h30 technical discussion with a member of the Data Science team and Engineering Team, which will allow you to delve into the more specific aspects of your expertise and discover how your skills can be integrated into our projects. 2 x 45-minute "STAR" interviews with future Mirakl colleagues to discuss our values and company culture. We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews . Find Jobs in France on Arbeitnow

Req Id: 431626Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell. On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada. And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive. SummaryAre you a naturally curious problem-solver who loves digging into complex data to find the "why" behind the numbers? We are looking for a dynamic Specialist, Channel Compensation,who pairs strong financial and data skills with a strategic, big-picture mindset. In this role, you will take the lead on projects from start to finish, helping design the future of our compensation strategy. Your work and insights will directly influence executive decisions and drive business innovation.Reporting to the Senior Manager, Channel Compensation, the successful candidate will play a key role in overseeing the projects, financials, and analytics that drive our compensation strategy.Key ResponsibilitiesDesign and manage compensation plans under various financial and strategic scenarios, ensuring alignment between business strategy and budget constraints.Partner closely with Finance to keep our budgets on track, manage the accrual process for accurate forecasting of future cash flows, and lead variance analysis to explain historical compensation trends.Analyze large datasets from various systems to perform deep-dive reviews, spotting outliers, anomalies, and opportunities for optimization; build driver-based models, use case analyses, and post-mortems to incorporate company strategy, key priorities, and business innovations.Translate complex data and strategic findings into clean, high-impact presentations and recommendations for senior leadership.Lead cross-functional projects to implement compensation strategies for new products and initiativesCritical QualificationsUniversity degree in Finance, Business, Mathematics, Statistics (or related field) and 2?3 years of relevant work experiences.Strong business sense with a natural ability to think logically, analytically, and "outside the box" to find fresh solutions for complex and ambiguous problems.A self-starter with proven project management skills, capable of driving projects from end-to-end and collaborating effectively across business units (e.g., Sales, Finance, Operations).Strong capability to work with massive data, build complex analytical models and translate those strategic findings into compelling presentations for executive decision-making.Highly detail-oriented with a strong focus on accuracy and a sharp eye for identifying anomalies or inconsistencies in complex data and processes.High proficiency in MS Excel, Word and PowerPoint, with the ability to pull your own queries using languages like Teradata, SQL, SAS, or similar tools.Adequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto Work Arrangement: Hybrid Application Deadline: 10/23/2026 For w

The future you want is within reach. Let's build it together.At PCL Constructors Inc., part of the PCL Family of Companies (PCL), we don't just build projects -- we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping the future of your career.Why Choose PCL?Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could include:Employee ownership opportunities that build long-term valueAnnual discretionary performance bonusesRRSP, TFSA, Pension Contribution OptionsFlexible medical, dental and vision benefitsPrescription drug coverage and virtual care servicesLife, AD&D and disability insurancePaid parental leave and family care supportHealth and lifestyle spending account optionsMental health and wellness support, including Employee Assistance ProgramsCareer growth pathways, leadership development and mentorship programsAccess to world-class training through PCL's College of Construction and professional development coursesOngoing opportunities to learn new skills, explore different roles and grow your career across sectors and regionsHere's how a Corporate Accountant for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:ResponsibilitiesProcesses corporate credit card statements and employee expense statements.Prepares intercompany billings and payables between all PCL companies.Prepares monthly bank and clearing accounts reconciliations.Completes corporate accounts payables and receivables processes.Liases between districts and banks to resolve bank issues.Troubleshoots vendor payments, intercompany billings and bank queries.Processes monthly sales tax reconciliations and remittances.Performs year-end procedures as assigned.Effectively communicates with internal and external stakeholders, as required.Develops and maintains strong customer focused relationships with key stakeholders and all decision makers.Values, models, and coaches the solution provider and profitability culture.Other duties as required.QualificationsPostsecondary diploma / degree in a related discipline preferred.2 years of progressive experience in related field preferred.Basic understanding of GAAP (generally accepted accounting principles).Understands and comprehends relevant government legislation.Basic knowledge of construction industry; understands general construction terms.Ability to work independently or in a team environment in a highly matrix organization.Ability to develop and maintain effective stakeholder relationships.Effective verbal and written communication skills.Organizational skills, high level of detail orientation and ability to multitask and prioritize conflicting deadlines.Ability to act with discretion when handling confidential information.Proven critical thinking skills.Basic business acumen and understanding of industry practices and new developments.Advanced skills using Microsoft Office Suite and other applicable systems.Your Work Has Purpose HerePCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.At PCL Constructors Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.We know everyone's needs are different, if you require accommoda

Job Summary Mountain Industrial Parts and Supplies - Fort McKay Industrial Park, Highway 63 North We are seeking a reliable and detail-oriented Warehouse Associate to join our dynamic team. This role involves supporting warehouse distribution operations, utilizing heavy equipment, and ensuring efficient order fulfillment. The ideal candidate will have warehouse experience, mechanical knowledge, and familiarity with warehouse operations. This Position is based in the Fort McKay Industrial Park and based on a Thursday to Wednesday Schedule. 7 days on, 7 Days off. 6am to 6pm. Key Responsibilities Receive, inspect, and verify incoming shipments against purchase orders or invoices Accurately pick, pack, and prepare customer orders for shipment or delivery Load and unload delivery trucks safely and efficiently Maintain an organized and clean warehouse environment, ensuring proper storage of materials Monitor inventory levels and report discrepancies or low-stock items Label and stock materials according to company procedures Operate forklifts, pallet jacks, and other warehouse equipment safely (training provided if necessary) Follow all safety guidelines and company protocols, especially regarding handling of PPE and industrial materials Assist with periodic inventory counts and cycle counts. Collaborate with sales and delivery teams to ensure customer satisfaction Perform other warehouse duties as assigned by the General Manager Manage shipping and receiving processes, ensuring proper documentation and inventory control Utilize warehouse management systems for inventory tracking and order processing Conduct heavy lifting tasks safely. Support warehouse distribution activities by organizing stock locations and maintaining a clean work environment Perform load & unload operations using appropriate heavy equipment in compliance with safety standards Assist in maintaining accurate records of inventory movements and stock levels Assembling and building hydraulic hoses as per sample or customer requirements. Qualifications High school diploma or equivalent Prior warehouse or material handling experience is required. 1-2 years of experience is the minimum requirement. Prior experience assembling Hydraulic hoses is a requirement. Ability to lift up to 50 lbs and stand/walk for extended periods Strong attention to detail and accuracy Intermediate computer skills and experience with inventory systems is an asset Forklift certification is a plus (or willingness to obtain) Strong work ethic and a team-player attitude Willingness to learn about the company?s product lines including truck parts, PPE, and industrial supplies. This position provides an essential role within our logistics team by ensuring smooth warehouse operations through skilled equipment operation and efficient inventory management. Why Join Mountain Industrial Parts and Supplies? Competitive wage and benefits package Opportunities for growth and advancement Supportive team environment Training provided for the right candidate Be part of a company that values safety, reliability, and customer service Pay: $25.00-$30.00 per hour Benefits: Dental care Life insurance Store discount * Vision care Work Location: In person

The Customer Experience Representative plays a critical role in delivering an exceptional customer experience. More than just solving problems, this role is about creating meaningful, positive interactions, bringing energy, empathy, and a solutions-focused mindset to every customer touchpoint. You will take ownership of each interaction, ensuring customers feel heard, supported, and confident in our services, while consistently delivering best-in-class service.Shifts: The job will begin with 3 months of in-office training, from 9am - 5pm. Following the training, the regular working shifts will be 'Morning' (9am - 5pm), 'Afternoon' (4pm - 12am) and 'Night' (12am - 8am).What You'll be Doing Serve as a primary point of contact for customer and merchant inquiries via email, live chat, and phone support, delivering timely, accurate, and professional assistance. Troubleshoot and resolve customer issues related to transactions, payouts, refunds, and platform usage. Manage and de-escalate complex or sensitive customer situations with empathy, professionalism, and sound judgment. Accurately document all interactions, ensuring clear, detailed, and compliant records within CRM and support tools (Freshdesk, Jira, etc.). Use the NATO phonetic alphabet where appropriate to ensure clarity and precision in communication and documentation. Collaborate with internal teams to investigate issues, escalate when required, and ensure full resolution. Investigate and troubleshoot payment related inquiries, including deposits, payouts, refunds, reversals, pending transactions, failed transactions. Monitor trends in customer inquiries and identify recurring issues to support root cause analysis and process improvement. Contribute to the development and maintenance of knowledge base content, SOPs, and self-service resources. Leverage dashboards and reporting tools to track performance, identify insights, and improve customer experience outcomes. Support a 24/7 service environment by participating in rotating shifts, including evenings, nights, and on-call coverage as required. Continuously build product and process knowledge to provide informed, efficient, and high-quality support. What We're Looking For Customer Support Experience: Experience in fintech, banking, e-commerce, or another high-volume transactional environment is considered a strong asset. Proven background in customer-facing roles, with a focus on resolving issues, managing escalations, and delivering a consistent and positive customer journey. Demonstrates a proactive approach to customer engagement, feedback collection, and long-term satisfaction. Communication Skills: Strong verbal and written professional communication skills. Capable of simplifying complex concepts for diverse audiences while maintaining professionalism. Familiarity with NATO phonetic alphabet to ensure clarity and accuracy during phone communication and documentation. Technical Proficiency: Proficient with web-based applications, CRM tools, and Microsoft Office Suite (Word, Excel, Outlook), as well as communication and support platforms including Slack, Freshdesk, and Jira. Able to quickly adapt to new software, tools, and systems. Comfortable working with structured data, with familiarity in JSON, APIs, transaction IDs, request/response data, and query structures considered a strong asset. Problem-Solving: Skilled in troubleshooting and resolving issues efficiently while maintaining a calm and professional demeanor under pressure. Proficient in reading and creating flowcharts, and applying detailed reporting standards to support clear communication, root cause analysis, and process improvements. Additional Qualifications & Desired Attributes Highly organized, detail-oriented, empathetic, and adaptable to dynamic, fast-paced environments. Demonstrates a proactive, overachiever attitude, with the ability to work flexible shifts, including days, evenings, and weekends available on call. F

The role The Head of Growth owns every paid route to a new TALA customer. You will set the acquisition strategy, own the media budget and be measured on the new customers it brings in. The role leads the Growth pillar of the Digital & Customer team, and is central to taking TALA from c. £30m to £100m+ in revenue. You will lead a small in-house team and our agency partners, work closely with brand, creative and the Customer and Digital Experience teams, and grow TALA into new channels and new markets. What you will be accountable for You will be responsible for new customer growth and the efficiency of every pound spent to acquire it. Deliver new customer volume, CAC and first-order contribution targets across all paid channels Own the acquisition budget and its allocation across channels, markets and campaigns against CAC, ROAS, blended MER and payback Build the annual and in-season acquisition plan with finance, including new customer targets, media budgets and forecasts Grow the share of high-value new customers, working with your peers in the customer team on cohort and lifetime value data Report weekly and monthly on acquisition performance, trade-offs and recommendations to the Digital & Customer Director and leadership team Paid media and channels Own paid social across Meta, TikTok, Pinterest and Snapchat, including prospecting, retargeting and creator partnership ads Own paid search and shopping, including brand, non-brand and Performance Max Own video and programmatic, using upper-funnel media to build reach and demand alongside direct response Own affiliates and partnerships, including publisher, content and strategic brand partners Run a structured test, learn and scale approach to new channels, such as TikTok Shop Build TALA's visibility in AI search and shopping, including ChatGPT, Gemini and Google AI Mode, working with the Head of Digital Experience Manage the trading calendar for paid media around launches, drops, collaborations and key promotional moments, with merchandising and brand Measurement and insight Own the acquisition measurement framework, combining platform data, attribution, incrementality testing and media mix modelling Run an ongoing programme of incrementality tests, including geo-lift and holdout studies, and use the results to set budgets Measure the effect of paid media on store sales as well as online, as TALA becomes more omnichannel Work with the Head of Digital Experience on tracking, attribution and server-side data, so the numbers are trusted across the business Partner with finance and the data team on a single view of CAC, MER and payback Creative and brand Partner with the brand and creative teams on performance creative, setting briefs from channel and audience insight Build a high-volume creative testing programme across formats, hooks and talent, and feed the results back into brand and product Use AI tools to increase the volume and speed of creative production and testing, keeping all work on brand Work closely with the Brand Marketing Director on PR, influencer, creator and community activity, and put paid spend behind what works Protect the TALA brand in every paid placement, balancing short-term returns with long-term brand building New markets and growth Lead paid acquisition for international market launches, from test budgets and localisation to scaling in each market Support store openings, including Edinburgh, with local awareness and footfall campaigns Work with the Customer team on referral, reactivation and lapsed-customer acquisition Partner with the Head of Digital Experience on landing pages, conversion and SEO, so paid traffic converts Team and agency leadership Lead, coach and develop a small team of acquisition specialists Decide the right mix of in-house capability and agency partners, and manage agency relationships, briefs, fees and performance Manage the growth technology stack, including attribution, analytics, affiliate and creative tools, with clear return on each Lead the use of AI across the growth function, building it into media buying, budget allocation, creative, analysis and reporting Build the team's AI skills, with the right tools, training and clear guidelines on brand, data and privacy Build a culture of experimentation, pace and ownership of results Stay hands-on in the platforms and the numbers About you You are a commercial growth marketer who has scaled paid acquisition for a fast-growing consumer brand. You are as comfortable in a contribution model as you are in Ads Manager, and you're equally passionate about our brand and product as you are about working in one of the fastest-paced disciplines in marketing. Experience 8-10+ years in performance or growth marketing, with at least 3 years leading a team, ideally in high-growth DTC fashion, activewear or beauty A proven record of scaling new customer acquisition profitably, ideally in a business growing from £20m+ towards £100m+ Ownership of a multi-million pound annual media budget across several channels Deep, hands-on expertise in paid social and paid search, and experience across video, programmatic and affiliates Experience with incrementality testing, media mix modelling and multi-touch attribution, and using them to make budget decisions Experience launching paid media in new international markets A strong understanding of performance creative and creator-led advertising Experience selecting and managing agency partners and growth technology A track record of using AI to improve marketing performance and efficiency, including AI-led buying such as Meta Advantage+ and Performance Max, creative production and analysis Experience leading a team through AI adoption, with measurable gains in output, speed or cost Strong working knowledge of Shopify, GA4 and attribution tools Competencies Commercially sharp: thinks in CAC, payback and contribution, and makes budget calls on marginal return Analytical: highly numerate, tests and measures everything, and questions the data Customer-focused: understands who the customer is, what they respond to and what they are worth Brand-minded: builds the TALA brand through paid media as well as driving sales Entrepreneurial: moves at pace, works lean and thrives in a high-growth environment Collaborative: works across brand, creative, product, merchandising and finance, and brings people with them Leader and communicator: develops talent and explains performance clearly to senior leadership What we can offer: 25 days holiday a year plus bank holidays Very generous employee discount after probation period Nominated Friends & Family Discount Clothing allowance spending gift Class Pass or Gym Flex membership Health Shield Enhanced maternity/paternity pay Charity fundraising match of up to £1,000 Find more English Speaking Jobs in United Kingdom on Arbeitnow

Du baust moderne Arbeitsplätze, die Menschen wirklich gern nutzen. Nicht nur sauber konfiguriert – sondern durchdacht, sicher und mit echtem Mehrwert. Aufgaben Du berätst unsere Kunden zu Digital-Workplace-Strategien auf Basis von Microsoft 365 – von der Ist-Analyse über die Roadmap bis zu KI-Szenarien mit Microsoft 365 Copilot und Copilot Studio Du konzipierst und führst Microsoft Intune ein: Autopilot, Apple Business Manager, Android Enterprise, Compliance- und Konfigurationsrichtlinien Du baust Softwareverteilung, Update-Management (Windows Update for Business, Autopatch) und Security Baselines auf – und machst sie besser Du setzt Zero Trust um: Entra ID, Conditional Access, Microsoft Defender for Endpoint Du planst und führst Migrationen in die Microsoft Cloud durch – Exchange zu Exchange Online, Fileserver zu SharePoint/OneDrive, Active Directory zu Entra ID, SCCM/MECM und GPOs zu Intune Du leitest Workshops, schreibst Konzepte und Entscheidungsvorlagen, die man auch ohne Rückfragen versteht Du übernimmst die technische (Teil-)Projektleitung und bist im Pre-Sales dabei: Bedarfsanalyse, Lösungsdesign, Aufwandsschätzung, Kundenpräsentation Du gibst dein Wissen weiter – an die Kunden-IT und an uns im Team Wichtig: Du bist nicht nur Umsetzer – du denkst mit, gestaltest und übernimmst Verantwortung für deine Lösungen. Qualifikation Mindestens 5 Jahre Erfahrung mit Microsoft 365 im Digital Workplace Schwerpunkt Intune: echte Projekterfahrung mit Autopilot, App-Bereitstellung und Compliance – nicht nur Theorie Lust auf KI am Arbeitsplatz und Erfahrung mit Copilot Studio, Microsoft 365 Copilot oder Azure OpenAI Sehr gute Kenntnisse in Entra ID, Exchange Online, Teams und SharePoint Beratungshintergrund aus einem Beratungshaus oder bei einem IT-Dienstleister: Du hast Kundenprojekte konzipiert, präsentiert und umgesetzt Freude am Pre-Sales: Anforderungen aufnehmen, Lösungen skizzieren, überzeugend präsentieren Souveränes Auftreten in Workshops – vom Admin bis zur Geschäftsführung Strukturierte, selbstständige und lösungsorientierte Arbeitsweise Sehr gutes Deutsch (mind. C1) und fließendes Englisch – wir betreuen auch internationale Kunden Reisebereitschaft für Kundentermine vor Ort Schön, wenn du mitbringst Zertifizierungen wie MD-102 (Endpoint Administrator Associate) oder Modern Desktop Administrator Erfahrung mit Microsoft Defender XDR, Purview und Windows 365 / Azure Virtual Desktop PowerShell und Microsoft Graph zur Automatisierung Erfahrung im MSP- oder Managed-Services-Umfeld Kenntnisse im Microsoft Lizenz- und CSP-Umfeld Benefits Hohe Gestaltungsfreiheit in einem wachsenden Unternehmen Direkter Einfluss auf die Weiterentwicklung von TEQWERK Enge Zusammenarbeit mit erfahrenen Cloud- und Data-Experten Abwechslungsreiche Projekte bei Kunden unterschiedlicher Branchen Gezielte Weiterbildung – deine Microsoft-Zertifizierungen übernehmen wir Moderne Ausstattung und Zugriff auf aktuelle Microsoft-Technologien Attraktives Vergütungsmodell Flexible Arbeitsmodelle: vollständig remote, vor Ort nur bei Kundenterminen Warum TEQWERK? Weil digitaler Workplace bei uns nicht bedeutet, Richtlinien zu klicken – sondern Arbeitsumgebungen zu schaffen, die einen echten Unterschied machen. Und weil wir dir den Raum geben, Lösungen zu gestalten statt nur abzuarbeiten. Find more English Speaking Jobs in Germany on Arbeitnow

Du liebst es, Outbound-Prozesse technisch zu automatisieren, datengetriebene Leads zu generieren und E-Mail-Infrastrukturen auf Skalierung zu trimmen? Dann passt du perfekt zu uns! Wir suchen einen erfahrenen Growth Engineer – Outbound & Data Automation (m/w/d) (in Vollzeit, als Freelancer oder Berater/Coach ), der nicht nur E-Mails versendet, sondern als technischer Spezialist unsere Cold-Outbound-Infrastruktur auf das nächste Level hebt. Mit deinem starken IT-Background, tiefem Wissen rund um Tools wie Instantly sowie Automatisierungstools baust du hocheffiziente, datenbasierte Lead-Generierungssysteme auf. Fühlst du dich angesprochen? Dann bist du hier genau richtig! Deine Aufgaben Infrastruktur & Delivery-Setup: Du baust professionelle Cold-Outbound-Setups auf (Spintax, Domain-Warmup, SPF/DKIM/DMARC, Instantly) und stellst maximale Zustellbarkeiten für große E-Mail-Volumina sicher. Cold Email Automation: Du richtest skalierbare E-Mail-Kampagnen in Instantly ein, optimierst A/B-Tests und steuerst den systematischen Versand über viele Accounts hinweg. Data & Lead Scraping: Du nutzt IT- und Scraper-Tools (z. B. Clay, PhantomBuster, Apollo, API-Schnittstellen), um hochspezifische Zielgruppen-Daten zu extrahieren, zu bereinigen und anzureichern. Prozess- & Workflow-Automatisierung: Du verknüpfst Outbound-Tools über Zapier, Make oder benutzerdefinierte Webhooks nahtlos mit unserem CRM und Vertriebs-Workflow. Analyse & Performance-Optimierung: Du überwachst Reply Rates, Deliverability und Meeting-Booking-Raten datenbasiert und leitest kontinuierlich technische sowie inhaltliche Stellschrauben ab. Was du mitbringst Fundierter IT-Background (Verständnis von DNS-Einstellungen, Webhooks, APIs, Datenstrukturen und Automatisierung). Tiefgehende Praxiserfahrung im Umgang mit Instantly (oder vergleichbaren Cold-Email-Tools) für das Versenden von Mails in hohem Volumen. Nachweisbare Erfolge im Cold-Outbound-Bereich, in der datenbasierten Lead-Generierung und in der technischen Kampagnen-Steuerung. Erfahren im Umgang mit Lead-Scraping- und Enrichment-Tools (z. B. Clay, Apollo, LinkedIn Sales Navigator) sowie Automatisierungs-Plattformen (Make / Zapier). Du arbeitest hochgradig strukturiert, denkst analytisch sowie unternehmerisch und scheust dich nicht davor, selbst operativ mit anzupacken. Kommunikationsstark auf Deutsch und Englisch. Offen für flexible Zusammenarbeit (Berater/Coach, Freelancer oder Festanstellung in Vollzeit). Deine ersten Monate bei eFLY Marketplace Services GmbH Du wirst dich schnell in unsere bestehenden Datenprozesse einfinden und erste eigene Automatisierungen für den Outbound-Bereich aufsetzen. Gemeinsam mit dem Team optimierst du die Lead-Generierung und treibst den Ausbau unserer Vertriebsstrukturen aktiv voran. Wenn du die meisten Anforderungen erfüllst und Lust auf diesen Bereich hast, freuen wir uns auf deine Bewerbung über das Portal. Das bieten wir dir 100% Remote & Flexibilität: Du arbeitest flexibel von wo du möchtest – egal ob in Vollzeit, als Freelancer oder strategischer Berater/Coach. Gestaltungsspielraum & Impact: Maximale Freiheit und Verantwortung bei dem Aufbau und der Skalierung unserer technischen Outbound-Infrastruktur. Tolles Team: Offene Kommunikation, echter Zusammenhalt und ein Ambitions-Level, das motiviert. Top Ausstattung & Tech-Stack: Zugriff auf die besten Tools, Automatisierungssysteme und Budgets, die du für maximale Resultate benötigst. Überzeuge dich selbst und mache einen Abstecher zu unserer letzten Workation in Portugal: https://www.youtube.com/watch?v=dXcSIfU1zKw Closing Hier geht's zu unseren Social Media Accounts: LinkedIn eFLY: https://www.linkedin.com/company/66918950/ LinkedIn Moritz: https://www.linkedin.com/in/moritz-heller-ab1310183/ Bereit, Verantwortung zu übernehmen, unsere Finanzen aufs nächste Level zu heben und selbst durchzustarten? Come fly with us – bei der eFLY. Vergütung Das Jahresgehalt für diese Position liegt bei EUR 58,000–75,000. Find more English Speaking Jobs in Germany on Arbeitnow

A&W Restaurants in Kamloops, BC, located at #700 1210 Summit Drive , is looking for permanent full-time Assistant Manager to start immediately. Compensation: $45,000 per annum Potential Compensation: $50,975 per annum Hours Per Week: 40 Language: English Education: Secondary School Certificate or equivalent Experience: 5 years experience in Restaurant Management within the previous 10 years. Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, cell phone allowance, potential bonus f 7.5% of salary, and AD&D, along with an optional, employee‑contributed Group RRSP. The McMurray Group owns and operates A&W Restaurants across Western Canada. We are committed to creating a positive, people-centered workplace built on respect, teamwork, and open communication. We recognize and celebrate the efforts and achievements of our team members, and we strive to provide an environment where everyone can learn, grow, and succeed. Role The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and health/employment regulations, and ensuring smooth operations during the Manager's absence. The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning, organizing, directing, controlling, and evaluating operations; supervising and training staff; and ensuring adherence to food safety and health standards. Responsibilities Operations Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control. Assist in reviewing weekly P&L statements and managing food, labour, and operational costs. Maintain A&W operational standards and participate in reviews and improvement initiatives. Ensure compliance with WorkSafeBC, public health, and ESA requirements. Assist with staff scheduling and oversee shift deployment. Support maintenance of equipment and facility systems, and coordinate repairs. Promote team engagement and a positive workplace climate. Ensure compliance with sanitation, hygiene, and food-handling practices. Human Resources Recruit and train hourly staff; support supervisory hiring. Address performance issues and participate in discipline as needed. Mentor staff for future leadership roles. Lead team meetings when delegated and support communication. Ensure payroll and scheduling compliance with provincial standards. Promote a safe and motivating work environment. Document and report critical incidents. Assist with Health & Safety meetings and follow‑up on corrective actions. Maintain knowledge of HR policies and enforce them consistently. Financial Assist with daily, weekly, and period-end accounting tasks. Support inventory control, ordering, waste tracking, and cost management. Apply cash, food, and labour cost control practices. Help achieve profitability through cost control and efficiency. Support accurate sales forecasting and strategies to meet targets. Monitor revenues and support adjustments when necessary. Customer Service Maintain high standards of cleanliness, sanitation, and food safety. Ensure high‑quality guest service through effective staff positioning. Assist with local store marketing activities. Address guest concerns using the service recovery program. Ensure team appearance and conduct meet A&W standards. Monitor guest satisfaction

Gestalte die Zukunft der öffentlichen Verwaltung mit uns! Ayunis (ehem. Locaboo) ist ein führendes GovTech-Startup aus München mit über 900 Kunden (Städte, Gemeinden, Kommunen) in der DACH-Region. Aber öffentlicher Sektor? Ist das nicht super-bürokratisch? Das dachten wir zu Beginn auch. Doch der Sektor befindet sich stark im Wandel und du wirst bereits nach deinen ersten Gesprächen mit Kundinnen & Kunden merken, wie unglaublich offen und motiviert die Verwaltungsmitarbeitenden sind. Die Menschen dort sind einfach nur mega happy, dass sich bei der Digitalisierung endlich etwas tut. Deine Rolle Als Customer Support Manager:in für Locaboo bist du Teil des Account-Management-Teams und die erste Anlaufstelle für unsere mehr als 900 Bestandskunden in der DACH-Region. Du sorgst dafür, dass unsere Kundinnen & Kunden aus der öffentlichen Verwaltung schnell, kompetent und freundlich weiterkommen – ob per Ticket, Telefon oder im persönlichen Support-Call. Aber du bist mehr als nur ein Helpdesk: Du gestaltest aktiv unsere Wissensbasis mit, entwickelst Inhalte für die Locaboo Academy und trägst so dazu bei, dass unsere Kundinnen & Kunden die Software langfristig erfolgreich nutzen. Als zentrale Schnittstelle zwischen Kundinnen & Kunden, Account Management und Produkt bringst du wertvolles Feedback aus dem Alltag direkt ins Team. Das sagt deine Kollegin "Fast vier Monate bin ich inzwischen bei Ayunis, aber es fühlt sich an, als wäre ich schon viel länger Teil des Teams. Meine neuen Kolleginnen haben es mir leicht gemacht, anzukommen. Die lockere Atmosphäre und die offene Kultur schätze ich sehr. Die Zusammenarbeit mit Kundinnen aus dem öffentlichen Sektor war für mich Neuland. Umso spannender ist es, in diese Welt einzutauchen. Ich habe in der kurzen Zeit unglaublich viel gelernt: über GovTech, über KI, über Locaboo und sogar über mich selbst. Genau diese Mischung aus neuen Herausforderungen und einem Team, in dem ich mich wohl fühle und auf das ich mich verlassen kann, macht die Arbeit hier für mich besonders." Sarah Unholzer – Account Managerin Aufgaben Du bearbeitest eingehende Support-Tickets unserer Bestandskundinnen & -kunden strukturiert und lösungsorientiert, sodass keine Anfrage verloren geht. Du bist erste Ansprechperson am Telefon und begleitest unsere Kundinnen & Kunden in Support-Calls durch ihre Anliegen. Du unterstützt Verwaltungsmitarbeitende im Rahmen von Support-Calls zu den Funktionen und Möglichkeiten von Locaboo und hilfst ihnen, die Software optimal einzusetzen. Du erstellst und pflegst Inhalte für unsere Locaboo Academy, von How-to-Artikeln über Video-Tutorials bis hin zu FAQ-Seiten, und bringst aktiv Ideen zur Weiterentwicklung ein. Du dokumentierst wiederkehrende Probleme und Kundenfeedback zu Locaboo und arbeitest eng mit dem Account Management Team und dem Produktteam zusammen, um nachhaltige Lösungen zu entwickeln. Du hast ein Gespür für Kundenpotenziale : Wenn du im Gespräch Upselling-Möglichkeiten erkennst, gibst du diese gezielt an das Account Management Team weiter. Du entwickelst gemeinsam mit dem Account Management Team neue Prozesse und Best Practices, um unseren Support kontinuierlich zu verbessern. Du denkst Support skalierbar: Du erkennst, wo sich Prozesse automatisieren lassen, und setzt das eigenständig um, z.B. mit Zendesk-Automatisierungen, KI Tools oder smarten Workflows. Qualifikation Du hast 2–3 Jahre Berufserfahrung im Customer Support oder einer vergleichbaren Rolle – idealerweise in einem SaaS-Unternehmen oder (Gov)Tech-Umfeld. Du kennst dich im SaaS-Support aus und weißt, wie man Kundinnen & Kunden empathisch, klar und effizient durch technische Themen führt. Du bist kommunikationsstark , bleibst auch in stressigen Situationen freundlich und lösungsorientiert – am Telefon genauso wie im Ticket. Du arbeitest strukturiert, zuverlässig u nd verlierst auch bei vielen parallelen Anfragen nie den Überblick. Du bringst technische Affinität mit und hast Spaß daran, Software in- und auswendig zu kennen. Du verfügst über verhandlungssichere Deutschkenntnisse und hast Englischkenntnisse auf C1/C2 Niveau. Plus-Punkte: Du hast bereits mit Zendesk gearbeitet und kennst dich mit Ticket-Workflows aus Du hast Erfahrung mit StartDeliver, HubSpot oder einem ähnlichen CRM-Tool. Du hast Erfahrung in der Erstellung von Help-Center-Inhalten, Tutorials oder ähnlichem Content. Benefits 💸 55.000–60.000€ Jahresgehalt 🎓 2.000€ Entwicklungsbudget pro Jahr zur freien Verfügung 🏝️ 30 Urlaubstage 🏋 Zugang zu über 10.000 Fitnesstudios & Sportangeboten mit dem EGYM Wellpass 🚅 Bezuschussung des Deutschlandtickets oder Tankgutschein 📈 Du hast die Möglichkeit, in einem schnell wachsenden Startup mit 25+ Mitarbeitenden von Beginn an dabei zu sein und dieses aktiv mitzugestalten 📍 Unbefristeter Arbeitsvertrag, flexible Arbeitszeiten & hybrides Arbeiten sowie Workation im EU-Ausland 🛖 Neues Office in München mit voll ausgestatteter Küche, gemütlicher Lounge-Ecke und 🏊 einem 50 Meter langen Outdoor-Pool (!) 💻 Neueste technische Ausstattung (MacBook) 🎉 Regelmäßige Team-Events & Off-Sites 🤗 Kein perfektes Profil? Kein Problem! Wir wissen, dass niemand alles kann. Wenn du neugierig bist, Lust am Lernen hast und Dinge voranbringen möchtest, wollen wir dich kennenlernen. Lass uns einfach wissen, wer du bist – Lebenslauf oder LinkedIn-Profil reicht. Kein Bewerbungsepos nötig . ⚡ Wir geben Gas. Genau wie du. Niemand wartet gerne. Deshalb haben wir unseren Bewerbungsprozess so schlank wie möglich gehalten. Wir schätzen deine Zeit und melden uns nach deiner Bewerbung in der Regel innerhalb von 2-3 Werktagen bei dir zurück. Unser persönlicher Bestwert von der Bewerbung bis zum unterschriebenen Vertrag liegt bei 3 Tagen. Wir sind bereit, wenn du es bist. Lass uns also keine Zeit verlieren! Find Jobs in Germany on Arbeitnow