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VEXCASH AG is Germany's leading online provider of short-term loans. We offer our customers a quick and straightforward solution to bridge the gap until their next payday. More than 800,000 customers already rely on our service. Thanks to our innovative approach, they can secure financial liquidity without having to commit to a long-term agreement. Aufgaben We are modernizing how our teams work by introducing new IT systems, automating processes and increasingly embedding AI tools. We need someone who turns a business need into a mapped process, a clear requirement and a rolled-out solution that people actually use. What you'll work on Run several parallel organizational projects (typically 1–6 months, 2–4 people) that implement IT systems, automation and AI tools in business processes Map as-is and to-be processes together with process owners, using BPMN, flowcharts or whatever notation fits the audience Write business requirements for development, data and vendor teams: scope, user stories, acceptance criteria, edge cases Set up and keep the project governance: charter, RACI, plan, risk & issue log, change requests, status reporting to management Drive adoption after go-live: training, feedback loops, measuring whether the process really changed In your first 6 months you will Deliver at least one system or process change end to end, from as-is analysis to measured adoption Build a reusable project toolkit (templates, checklists) for further implementation projects Qualifikation Must have Freelancers must meet the requirements for working on a freelance basis and include their proposed monthly rate in their application. 3–6 years in project management or business analysis in a structured organization At least two cross-functional IT implementation, digitalization or automation projects taken from idea to adoption — and you can show the artifacts Solid process analysis and modeling skills in a standard notation (BPMN, EPC or similar) Experience writing business requirements that developers or vendors can build from A formal PM approach (PMBOK, PRINCE2, IPMA or similar) that you actually apply, not just know Fluent English (C1+) and Russian Everyday use of AI tools (ChatGPT, Claude or similar) in your own work Nice to have German PMP, PRINCE2, IPMA, CBAP or IREB certification Hands-on BPMN 2.0 Basic SQL; experience with Fibery, Jira, Confluence or similar Experience with vendor or SaaS selection and implementation Background in fintech or another regulated industry This role is probably not for you if You prefer moving fast over documenting decisions You see RACI, risk logs and change control as bureaucracy rather than tools You are looking for a portfolio or people-management role If you are motivated and excited about taking on this responsible role and becoming part of our success story, we encourage you to apply today! We look forward to hearing from you! Find Jobs in Germany on Arbeitnow

Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution. What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'. What you can expect: ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. If that excites you, how about joining our 1st line Financial Crime Operations team as a Screening and Escalations Senior Payment Analyst? Reporting into the Senior Manager, FCO Screening & Escalations you will be responsible for the oversight and investigation system-generated payment screening alerts. You'll act as a subject matter expert for payment screening across our client base. You'll also have an excellent understanding of financial crime typologies and detection methods and share this knowledge with Analysts within the team. This role is critical in ensuring our compliance with anti-money laundering (AML) regulations and protecting the integrity of our financial systems. You'll be raising concerns and providing ideas, engaging with clients, and making informed decisions with your sound knowledge of payment services; excellent technical and regulatory knowledge across financial crime and sanctions within the UK and EEA, including reporting requirements, and you'll have a firm understanding of how to identify and mitigate risks within a business. Your role includes: Analysing and investigating system-generated alerts related to payment screening. You will use existing information or request information from clients and 3rd parties to support discounting of the alert. Analysing transactions to identify suspicious activities and potential money laundering risks Assessing internal and external intelligence to identify financial crime risk and escalate as appropriate. Where relevant you will raise internal Suspicious Activity Reports (iSARs) Ensuring all investigations and processes comply with relevant AML laws and regulations Acting as a first point of escalation for Payment Screening Analysts Managing escalations and senior management conversations in both first and second lines of defence Allocating tasks, assisting in oversight and prioritisation to ensure any deadlines are met Staying up to date on the latest AML trends, emerging typologies and best practices to enhance the effectiveness of our screening systems Maintaining detailed records of investigations and ensuring timely resolution of cases Following ClearBank procedures & standards, raising and escalating relevant reports where required to ensure compliance with relevant AML laws and regulation What you'll bring: To excel in this role, you'll also need: Solid and demonstrated experience in AML, financial crime investigations, or a related field Strong knowledge across all forms of sanctions typologies e.g. Trade Sanctions, dual use goods, Personal and Professional enablers, payments involving complex structures Good knowledge of sectors such as money remittance, electronic money, and cryptocurrency firms would be beneficial Strong analytical and problem-solving skills with the ability to interpret complex data High level of accuracy and attention to detail in all tasks Excellent written and verbal communication skills, with the ability to communicate and negotiate with key/senior stakeholders Familiarity with screening and monitoring software/tools, and proficiency in Microsoft Office Suite. Strong knowledge of money laundering typologies and experience in dealing with sanctions, complex business models, PEPs, red flags and suspicious activity investigation, bribery and corruption cases involving restricted jurisdictions In-depth knowledge of AML regulations and guidelines Strong ethical standards and integrity in handling sensitive information Ability to work effectively both independently and as part of a team A recognised AML / Sanctions / Fraud qualification is desirable but not essential Regretfully we are not able to sponsor applicants for immigration purposes at the current time. What makes a great ClearBank team member? Does this sound like you? You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank; You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care; You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate; 'I' before 'we', isn't in your vocabulary If this sounds like you then we encourage you to dust off that CV and apply! What we offer in return: We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance. Offices – Work in a way that works for you – whether that's in the London office, at home, or hybrid. Holiday – 27 days of annual leave per year, plus bank holidays. Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most. Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period. Socials – Regular social events open to all. Holiday swap – Option to swap your bank holidays to any other day of your choice. Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection. Bigger than ClearBank – Take a couple of days per year to do something that matters to you. Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts. Family – Enhanced family-friendly leave. Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning. And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech-bank fit for the future. A little bit more about us! ClearBank is Where You Can belong: At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of: 42% of our senior management roles are held by women Our enhanced family leave policies Launching our partnership with Code First Girls Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group Our hiring process and what you can expect: Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage; Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too); First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams. Second Interview: This will be a competency-based interview with one or more members of our team. Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes. Offer: Congratulations! Get ready to transform banking forever! Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time. We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully. We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon! Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable. The legal bit By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes. Find more English Speaking Jobs in United Kingdom on Arbeitnow

HR Business Partner (m/w/d) - Vollzeit | München | Festanstellung Im Auftrag unseres Partnerunternehmens im Münchner Süden suchen wir Sie zum nächstmöglichen Zeitpunkt als "HR Business Partner (m/w/d)". Aufgaben Als HR Business Partner (m/w/d) betreuen und beraten Sie Führungskräfte und Mitarbeiter in Deutschland und Österreich über den gesamten Employee Lifecycle hinweg Zudem verantworten Sie Recruiting und Onboarding und beraten Führungskräfte bei arbeitsrechtlichen, organisatorischen und personellen Fragestellungen Darüber hinaus begleiten Sie Talent-, Performance- und Personalentwicklungsmaßnahmen und unterstützen bei Mitarbeiterbindung, Nachfolgeplanung und Change-Prozessen Zusätzlich steuern Sie HR-Reportings und Personalkennzahlen, unterstützen bei jährlichen Performance- und Gehaltsprozessen und stellen eine hohe Qualität der Personaldaten sicher Dabei arbeiten Sie eng mit Payroll, Finance, Betriebsrat und internationalen Ansprechpartnern zusammen und entwickeln bestehende HR-Prozesse und Strukturen pragmatisch weiter Qualifikation Grundlage bildet ein Studium im Bereich Human Resources, Betriebswirtschaft oder Wirtschaftspsychologie beziehungsweise eine vergleichbare Qualifikation Sie bringen mehrjährige Berufserfahrung als HR Business Partner (m/w/d), HR Manager (m/w/d) oder Personalreferent (m/w/d) mit, idealerweise ergänzt durch Erfahrung im Retail-Umfeld Wichtig sind fundierte praktische Kenntnisse in der Personalbetreuung und im Recruiting sowie ein sicherer Umgang mit arbeitsrechtlichen Fragestellungen und HR-Prozessen Zusätzlich arbeiten Sie sicher mit MS Office, insbesondere Excel, bringen eine hohe IT-Affinität mit und kommunizieren verhandlungssicher auf Deutsch und Englisch Sie überzeugen durch Eigeninitiative, Beratungskompetenz und Organisationsstärke sowie eine pragmatische, strukturierte und diskrete Arbeitsweise Benefits Work-Life-Balance : Freuen Sie sich auf flexible Arbeitszeiten in Vollzeit Sicherheit : Unbefristete Festanstellung im Rahmen der Direktvermittlung Internationales Umfeld : Auf Sie wartet ein internationales Arbeitsumfeld Wertschätzung : Freuen Sie sich auf ein Zusammenarbeiten auf Augenhöhe Team-Spirit : Sympathische Kollegen, wertschätzendes Miteinander und kurze Entscheidungswege Sie finden das Stellenprofil interessant? Dann freuen wir uns auf Ihre Bewerbung. Senden Sie uns einfache Ihren Lebenslauf und Ihre Zeugnisse - Auf ein Anschreiben könne Sie gerne verzichten. Für Rückfragen steht Ihnen Kaan Akdemir gerne unter 089 954 287 109 zur Verfügung. Find more English Speaking Jobs in Germany on Arbeitnow

Es kommt drauf an - wo und mit wem man arbeitet! Vollzeit mit 40 Wochenstunden | unbefristet | zu sofort Zum nächstmöglichen Zeitpunkt suchen wir für unseren Standort Hamburg Unterstützung durch einen Junior System Engineer Microsoft 365 und Automatisierung (m/w/d) . Sie unterstützen den Betrieb, die Weiterentwicklung und die Automatisierung unserer Microsoft-365-, Azure- und Identitätsumgebungen. Dabei wirken Sie bei der Administration unserer Microsoft-365-Plattform sowie der hybriden Identitäts- und Verzeichnisdienste mit. Sie unterstützen bei der Analyse und Automatisierung manueller Abläufe, begleiten technische Projekte und entwickeln sich schrittweise zur Ansprechperson für komplexe System-, Synchronisations- und Berechtigungsprobleme weiter. Ihre Aufgaben Unterstützung bei der Betreuung und Weiterentwicklung von Microsoft 365, Azure und Entra ID sowie hybriden Identitäts- und Verzeichnisdiensten Mitwirkung bei Synchronisation, Benutzerverwaltung und Berechtigungen sowie bei der Umsetzung und Pflege von MFA- und Conditional-Access-Richtlinien Administration von Active Directory, DNS, DHCP und Gruppenrichtlinien Unterstützung bei der Administration der Exchange-Infrastruktur – On-Premises und Online – einschließlich Mailflow, Konnektoren und Migrationen Analyse manueller Abläufe sowie Umsetzung und Dokumentation erster Automatisierungen mit PowerShell, Microsoft Graph und REST-APIs Entwicklung und Pflege von Skripten und Workflows für Benutzeranlage, Benutzeränderungen und Benutzeraustritte sowie Unterstützung bei Schnittstellenanbindungen Analyse und Behebung von Synchronisations-, Authentifizierungs- und Berechtigungsproblemen sowie Unterstützung im 2nd- und 3rd-Level-Support Mitwirkung bei IT-Projekten und Migrationen, Zusammenarbeit mit internen Beteiligten und externen Dienstleistern sowie Pflege technischer Dokumentationen Ihr Profil Erste praktische Erfahrung in der Administration von Microsoft 365, Azure oder Entra ID Grundlegende Kenntnisse in Active Directory, hybriden Identitätsumgebungen und Exchange Gute PowerShell-Kenntnisse sowie Interesse an Automatisierung und idealerweise erste Erfahrungen mit Microsoft Graph und REST-APIs Interesse an der Planung und Durchführung von IT- und Migrationsprojekten Erste Erfahrung in der Analyse und Behebung von Synchronisations-, Authentifizierungs- und Berechtigungsproblemen Idealerweise Kenntnisse in Exchange On-Premises und hybriden Exchange-Szenarien sowie in SQL, LDAP, PKI oder weiteren Programmiersprachen Lernbereitschaft sowie eine eigenständige, strukturierte und lösungsorientierte Arbeitsweise mit ausgeprägter Kommunikationsstärke Sehr gute Deutschkenntnisse in Wort und Schrift, mindestens auf C1-Niveau oder vergleichbar, die eine zuverlässige interne Kommunikation gewährleisten; erste Erfahrungen im Incident-, Change- und Problem-Management nach ITIL sind von Vorteil Warum wir? Entwicklung: Flache Hierarchien, direkter Austausch mit der Kanzleiführung und Gestaltungsspielraum für eigene Impulse Weiterbildung: Vielfältige Weiterbildungsangebote über die BRL Akademie und externe Anbieter – individuell abgestimmt Flexibilität: Flexibel gestaltbare Arbeitszeit, Homeoffice-Möglichkeiten an bis zu 2 Tagen pro Woche und 30 Tage Urlaub Familie & Freizeit: Individuelle Teilzeitmodelle und Verständnis für Lebensphasen, in denen Flexibilität besonders zählt Kommunikation: Wertschätzende Feedbackkultur, enge Zusammenarbeit im Team und echtes Interesse an persönlicher Entwicklung Teamgeist: Ein motiviertes, offenes und herzliches Team mit echter Freude an der Zusammenarbeit, regelmäßige Team- und Kanzleievents inklusive Ankommen: Strukturiertes Onboarding mit klarer Einarbeitung und persönlicher Patenschaft Sonstiges: Moderne Büros, zentrale Lage, Zuschuss zum Deutschlandticket Ihr Kontakt zu BRL Dorothea Besche HR Manager Talent Acquisition & Onboarding Xing LinkedIn Ihre Bewerbung senden Sie bitte über das Bewerberformular oder alternativ an Find Jobs in Germany on Arbeitnow

Es kommt drauf an - wo und mit wem man arbeitet! Vollzeit mit 40 Wochenstunden | unbefristet | zu sofort Zum nächstmöglichen Zeitpunkt suchen wir für unseren Standort Hamburg Unterstützung durch einen Senior System Engineer Microsoft 365 und Automatisierung (m/w/d) mit Verantwortung für den Betrieb, die Weiterentwicklung und die Automatisierung unserer Microsoft-365-, Azure- und Identitätsumgebungen. Sie betreuen unsere Microsoft-365-Plattform sowie die damit verbundenen hybriden Identitäts- und Verzeichnisdienste. Darüber hinaus analysieren und automatisieren Sie manuelle Abläufe, begleiten technische Projekte und übernehmen eine zentrale Rolle bei der strukturierten Bearbeitung komplexer System-, Synchronisations- und Berechtigungsprobleme. Ihre Aufgaben Betreuung und Weiterentwicklung von Microsoft 365, Azure und Entra ID sowie Administration hybrider Identitäts- und Verzeichnisdienste einschließlich Synchronisation und Berechtigungen Administration von Active Directory, DNS, DHCP, Gruppenrichtlinien und Exchange – On-Premises sowie Online – einschließlich Mailflow, Konnektoren und Migrationen Konzeption und Pflege von MFA- und Conditional-Access-Richtlinien Analyse und Automatisierung manueller Abläufe mit PowerShell, Microsoft Graph und REST-APIs Entwicklung und Dokumentation von Skripten und Workflows für den Benutzerlebenszyklus sowie Anbindung von HR-, Verzeichnis- und Fachsystemen über Schnittstellen Analyse und Behebung komplexer Synchronisations-, Authentifizierungs- und Berechtigungsprobleme sowie Übernahme des 3rd-Level-Supports Planung, Leitung und technische Umsetzung von IT-Projekten und Migrationen sowie Koordination interner Beteiligter, externer Dienstleister und Hersteller Erstellung und Pflege technischer Betriebs- und Notfalldokumentationen sowie fachliche Unterstützung weniger erfahrener Teammitglieder Ihr Profil Mehrjährige Erfahrung in der Administration von Microsoft 365, Azure und Entra ID Fundierte Kenntnisse in Active Directory, hybriden Identitätsumgebungen und Exchange Sehr gute PowerShell-Kenntnisse sowie Erfahrung mit Microsoft Graph und REST-APIs Erfahrung in der Planung und Durchführung von Migrationsprojekten Selbstständige, strukturierte und lösungsorientierte Arbeitsweise Kommunikationsstärke im Austausch mit Fachbereichen, Herstellern und Dienstleistern Wünschenswert sind Kenntnisse in Exchange-Hybridszenarien, SQL, LDAP, PKI oder weiteren Programmiersprachen sowie Erfahrungen im Incident-, Change- und Problem-Management nach ITIL Sehr gute Deutschkenntnisse in Wort und Schrift, mindestens auf C1-Niveau oder vergleichbar, die eine zuverlässige interne Kommunikation gewährleisten Warum wir? Entwicklung: Flache Hierarchien, direkter Austausch mit der Kanzleiführung und Gestaltungsspielraum für eigene Impulse Weiterbildung: Vielfältige Weiterbildungsangebote über die BRL Akademie und externe Anbieter – individuell abgestimmt Flexibilität: Flexibel gestaltbare Arbeitszeit, Homeoffice-Möglichkeiten an bis zu 2 Tagen pro Woche und 30 Tage Urlaub Familie & Freizeit: Individuelle Teilzeitmodelle und Verständnis für Lebensphasen, in denen Flexibilität besonders zählt Kommunikation: Wertschätzende Feedbackkultur, enge Zusammenarbeit im Team und echtes Interesse an persönlicher Entwicklung Teamgeist: Ein motiviertes, offenes und herzliches Team mit echter Freude an der Zusammenarbeit, regelmäßige Team- und Kanzleievents inklusive Ankommen: Strukturiertes Onboarding mit klarer Einarbeitung und persönlicher Patenschaft Sonstiges: Moderne Büros, zentrale Lage, Zuschuss zum Deutschlandticket Ihr Kontakt zu BRL Dorothea Besche HR Manager Talent Acquisition & Onboarding Xing LinkedIn Ihre Bewerbung senden Sie bitte über das Bewerberformular oder alternativ an Find more English Speaking Jobs in Germany on Arbeitnow

UpSlide is the document production layer for financial services . We orchestrate LLMs, machine learning, and workflow agents within Microsoft 365 to deliver reliable, quality outputs in the most efficient and cost-effective way. As a Microsoft Solutions Partner, with 14+ years supporting financial services teams, we bring together expertise from the tech, finance, and design fields to help clients like KPMG, BNP Paribas, Rothschild & Co. boost productivity while improving brand consistency across their corporate documents. We are a certified B Corporation , upholding the belief that businesses should have a positive impact on society. ✨ Our values Our values guide our approach to work and are at the heart of our recruitment process. To join our team, we look for individuals who value: Excellence: We think that every detail counts, and we place great importance on the quality of our deliverables. Trust: We are passionate, committed, and free to act with autonomy. Happiness at work: We enjoy looking on the bright side and we share our enthusiasm with our colleagues and clients. 🤝 The team You will join our Support team as the direct manager of a group of Support Engineers. While the function operates globally, with part of the team in Paris and the rest in New York, this specific role is based in Paris . You will report to Matthieu , Global Head of Scale CS, and your manager, who will support you in achieving your goals. You will also partner closely with Support Operations, Product, Engineering, Professional Services, Customer Success, Sales, and IT. You will also be part of the global Go-To-Market community across our international offices. Here is what the Go-To-Market organization looks like at UpSlide: Account Executives: Prospect, acquire new business acquisition and expand existing accounts Consultants: Lead implementation projects, deliver client training, and ensure successful deployment Customer Success Managers: Own a portfolio of accounts end-to-end, driving retention, renewal signing, expansion within existing entities, value realization, and long-term account growth Support Engineers : Resolve day-to-day technical questions and issues, and ensure a smooth customer experience 🖋️ Your responsibilities As Support Team Lead, you will be the direct manager of our Support Engineers and accountable for the team's day-to-day performance, development, and service delivery. You will translate our Support strategy into effective routines, consistent execution, and an excellent customer experience. This is a player-coach role . Your primary focus is managing and developing the team, but you'll stay close to operations , supporting complex investigations, reviewing ticket quality, and coordinating escalations when needed. The Head of Support defines the strategy and long-term evolution of the function. You make sure the team delivers on it every day. We're looking for someone who is a natural people developer : accountable, structured, thorough, calm under pressure, data-informed, proactive, and collaborative. We strongly believe in growing our people internally, and this role is also a strong stepping stone toward broader Support and Customer Success leadership for those who want to keep growing. People Management & Team Development Directly manage, coach, and develop the Support Engineers to help them perform at their best and grow in their careers: Hold regular one-to-ones, set clear expectations, and provide frequent, actionable feedback Monitor individual performance, address issues when needed, and lead performance reviews and development plans Identify skills gaps and organize coaching, training, and knowledge-sharing Own onboarding and ramp-up for new team members, and participate in hiring Foster a culture of customer empathy, accountability, collaboration, and continuous improvement Daily Service Delivery & Escalation Management Own the daily delivery of Support and act as the first point of management escalation for complex, urgent, or sensitive cases: Monitor ticket queues, backlog, workload, and service levels, and ensure tickets are correctly prioritized and followed through Organize team coverage (absences, shifts, peak periods) and step in when service delivery is at risk Review and coordinate escalated tickets, defining next steps and involving the right internal stakeholders (Product, Engineering, Professional Services, Customer Success) Coordinate customer communication on significant cases, and escalate major risks or executive concerns to the Head of Support Quality, Process, & Performance Maintain high standards of technical quality, and bring a critical, structured eye to how Support operates today, proposing and driving changes rather than simply preserving the status quo: Identify where tickets could be resolved faster and more efficiently in writing, and reduce the number of cases that unnecessarily escalate into calls, especially multi-stakeholder ones, to protect everyone's time and improve the ROI of customer interactions Review ticket quality using QA tools and scorecards, and coach the team based on the results Ensure investigations are structured, well-documented, and clearly communicated to customers Monitor operational and quality indicators (backlog, response/resolution time, CSAT, quality scores) to identify risks and drive corrective action Document, monitor adoption of, and continuously improve Support workflows, in partnership with Support Operations Cross-functional Collaboration Make sure Support works effectively with the rest of the business. Coordinate with Product and Engineering on customer investigations and product issues Collaborate with Professional Services, Customer Success, and Sales on customer situations requiring Support involvement, and continuously refine which team owns which type of request across the client lifecycle Clarify responsibilities and handovers between Support and other teams, and represent the team's operational needs in cross-functional discussions To work on these tasks, you will mainly use the following tools: Zendesk (or an equivalent ticketing platform), our data stack tools, Microsoft Office, UpSlide, and internal knowledge-base tools (or local equivalents). ⚡Your goals You will be assessed on: Customer Satisfaction (CSAT) Time to Resolution (TTR) Ticket-to-active-user ratio Team engagement and development You are a great fit if you have: Proven experience managing or leading a customer-facing team, ideally in B2B SaaS, technical support, or a similar operational environment Strong coaching and people-development skills, including the ability to give clear, constructive, and sometimes difficult feedback Strong organizational skills and the ability to manage competing priorities across a team Experience using service or operational metrics to identify issues and improve performance Strong customer communication and escalation-management skills Ability to understand technical issues and guide structured investigations, without needing to personally own every ticket Fluent in French & English mandatory Ability to collaborate effectively with Product, Engineering, and other customer-facing teams A pragmatic, accountable approach to problem-solving, with a bias for ownership over escalation We'd love it if you have: Experience directly managing a team of five or more people Experience supporting Enterprise customers Experience with Microsoft 365, Office add-ins, deployment, or IT environments Familiarity with Zendesk or a similar ticketing platform Experience with quality and knowledge management, or Support Operations Experience supporting distributed or international teams Familiarity with automation, AI-assisted Support, or self-service strategies ✨ If you don't tick all the boxes but you think you'd be a great fit, please apply and tell us why. Recruitment process Screening call with a Talent Acquisition Specialist: A conversation to walk through your experience, motivation, and fit for the role. Interview with your future manager or their peer: A deeper dive into your management experience in Support. Case study and a team-meet: A live exercise reflecting real challenges of the role, followed by a conversation with members of the wider team. Final conversation with leadership: A closing discussion to align on ambition, expectations, and next steps. 🚀 We'll conduct a reference check to learn how to help you thrive. On average, our process lasts 3 weeks. What we offer 🌍 International environment: Start-up with five offices (Paris, London, Berlin, New York, Singapore) and users in more than 60 countries 🌱 Training & professional development: Collaboration with our sister company, IPH , which provides UpSliders with training on key soft skills and management 🎉 Company events: Office socials and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year) 🏠 Beautiful office: Office near Opéra (1er arrondissement) – a vibrant space with beautiful common areas and meeting rooms, a nap room, bike storage and showers, tea/coffee, etc. 💻 Hybrid work: 2-3 days in-office per week 🧑‍💻 Work-from-home budget: €500 WFH equipment budget 💆‍♀️ Wellness package: 50€ per month for physical and mental wellness activities 👶 Family support: Paid parental leave for birthing and non-birthing parents 4 days fully paid leave for sick children up to 6 years old or up to €1,800 for childcare reimbursement Flexible return to work options An additional 5 days are fully paid within 6 months after becoming a parent ✈️ Holidays: 25 vacation days and 9 RTT (with one taken for Solidarity Day) ✅ General: Meal vouchers (Tickets resto): €11 per day on your Swile card (210 tickets per year) Healthcare insurance (Mutuelle): Covered by Alan. You can extend cover to your partner and children Commute (Transports): Metro, RER, bike, or e-scooter - These options are reimbursed 50% by UpSlide As a B Corp-certified company, we have strong commitments toward our employees, community, clients, suppliers, and the environment. We strive to create an environment where everyone feels welcome. This commitment to diversity and inclusion is applied in our recruitment process and your employee experience once you've joined UpSlide ✨ Find Jobs in France on Arbeitnow

💰 £50,000 to £60,000 depending on experience 📍 Salary based on London. Two days a week in the office, the rest remote. Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide. Business Operations keeps money moving correctly, keeps the platform safe, and keeps us on the right side of our banking, payment and regulatory relationships. It covers payments and payout infrastructure, treasury, verification and KYC, fraud and risk, Trust and Safety, compliance, and the data work underneath all of it. Most of that surface is currently held by a small number of very senior people. This role exists to work alongside them across all of it. 🎯 The Role We're hiring an Operations Manager to sit at the centre of Business Operations, reporting to our Chief Business Operations Officer and working closely with our Senior Operations Manager. This is deliberately a broad role, and we want to be straight about what that means. You will not have one fixed remit. You will be pointed at whatever the most important operational problem is that week, and expected to pick it up, work out what is actually going on, and drive it to a conclusion. Some weeks that is building out system flows. Some weeks it is a number that does not reconcile, a live incident, or a compliance pack that has to be right by end of day. You will be taught directly by the CBOO, not handed a wiki. You will have data warehouse and provider system access from your first week. Success in month one is not output, it is that you understand how money moves through the business and have started closing things out without being chased. You will start broad and stay broad for a while. Over time we will shape your work towards whichever areas suit you, with the intent that you eventually own one properly, with a remit and in time a team. 🚀 What You'll Do Take on whatever is most urgent: ambiguous, half-understood problems that need the facts established and the loop closed Run the operational side of our payment, payout, verification and risk provider relationships, from stuck tickets to due diligence packs Reconcile what our providers say happened against what our systems say happened, and chase down every difference until it is explained Investigate risk and fraud alongside the fraud team, and propose the controls that close the gaps Support live incidents involving money or user safety, running the analysis and owning the follow-up Write it all down: runbooks, process docs, control documentation, post-incident reviews 👀 Who You Are Someone who moves on their own initiative. When you hit a wall, your instinct is to find the way round it rather than report it Someone who finishes things reliably, without being chased, including the boring parts Comfortable with numbers. You can pull data, check it against a second source, and notice when something does not add up A clear writer. Muddled writing usually means muddled thinking Intellectually honest. You separate what you have verified from what you are assuming, and say when you do not know Someone who gets more careful under pressure, not less Someone who wants direct, frequent feedback Roughly 1 to 3 years in anything that demanded accuracy and independent thinking: operations, finance, consulting, analytics, support, or a startup where you did a bit of everything Fintech or payments operations exposure is a strong plus. You do not need payments, KYC or compliance experience, management experience despite the title, or SQL on day one Unconventional career paths welcome, if you can explain why yours prepared you for this ✨ You'll Thrive Here If You want unusual range and exposure early in your career You get more organised when things get busy You would rather be trusted with something difficult than given something safe You like closing loops and seeing problems actually end ⚠️ You'll Struggle Here If You want a clearly bounded remit and a predictable week You need to be told what to work on next You are comfortable leaving loose ends for someone else You want the title to come with a team on day one 🌍 Why Join Fanvue? Sunday Times Best Places to Work, two years running. We don't just say we have great culture, we prove it Fanvue supports hundreds of thousands of creators and millions of fans globally. The problems you solve here are real and immediate Direct coaching from our Chief Business Operations Officer, which is unusual at this level AI-native: we are not bolting AI on. It is core to our product and how we work Series A momentum: triple-digit growth means the problems you solve today define the platform for years Two days a week in the London office, the rest wherever you work best, with WeWork access when you want it High annual leave flexibility and flexible working hours Salary reviews every six months, we don't wait for annual cycles to recognise your growth Support with upskilling and development costs Travel and office budgets for team off-sites or kitting out your home setup Benefits package including gym memberships, apps, and more we're actively building out ⭐ Fanvue is for Everyone We know that diverse teams build better products. Even if you do not meet every requirement, we encourage you to apply. Potential, mindset, and ambition matter just as much as experience. Find Jobs in United Kingdom on Arbeitnow

Construction Project Manager ? Mid-Rise & Senior Living Dynamic Builders | Etobicoke, ON | Full-time, On-site CA$90,000 ? $130,000 per year Who we are Dynamic Builders is a general contractor delivering ground-up mid-rise construction across the GTA. We?re a growing team that values strong project leadership, practical problem-solving, and doing the work right the first time. We?re adding a Project Manager who wants real ownership of their projects from pre-construction through closeout. Why join us Real ownership: You?ll run your projects end to end, with direct access to leadership and the authority to make decisions. Strong support: You?ll work alongside experienced Site Superintendents and dedicated Project Coordinators. Modern tools: We?re building out Procore across all of our projects, and your input will shape how we use it. Growth: We?re expanding, so there?s room to grow with the company. Competitive pay: $90K?$130K based on experience, plus dental and vision coverage. Mandatory experience (required to be considered) Project management experience on mid-rise or high-rise construction projects Project management experience on senior living facilities (retirement residences, long-term care, assisted living, or similar) What you?ll do Lead projects from pre-construction through substantial performance and closeout. Build and manage the master schedule and run look-aheads with the Site Superintendent. Coordinate consultants, subcontractors, suppliers, and Owner?s representatives. Catch drawing conflicts, scope gaps, and constructability issues before they reach the field. Run tendering, bid analysis, scope reviews, and subcontractor selection. Own the budget: commitments, forecasts, cost-to-complete, progress billings, and monthly draws. Manage change orders, RFIs, shop drawings, and submittals, with every change documented before work proceeds. Lead start-up, progress, coordination, and closeout meetings. Drive quality, deficiency management, and turnover: warranties, O&M manuals, as-builts, and training. Keep safety a priority and ensure all trades meet project and Ontario requirements. What you bring 5+ years of construction project management experience, preferably with a General Contractor or Construction Manager The mandatory mid-rise or high-rise and senior living experience listed above Solid working knowledge of the Ontario Building Code, CCDC contracts, holdbacks, and the Construction Act payment process Strong scheduling, budgeting, procurement, and cost-control skills Proficiency with Procore, MS Project, Excel, and Microsoft Office Clear written and verbal communication and strong negotiation skills A valid Ontario driver?s licence and the ability to travel to sites Nice to have A diploma or degree in Construction Management, Civil Engineering, Architectural Technology, or a related field Experience on occupied or phased healthcare or residential projects How to apply Submit your resume with a short list of projects you?ve managed. Include the building type, number of storeys, contract value, and your role on each. Applications without mid-rise or high-rise and senior living experience won?t be considered. Pay: $90,000.00-$130,000.00 per year Benefits: Dental care Extended health care On-site parking Paid time off Vision care Application question(s): Experience with Senior living Facilities Construction ? Experience with Mid rise Construction ? Included Project List ? Experience: Construction management: 4 years (required) Language: English (required) Work Location: In person

Company Summary AMH is a full service firm of professional accountants and advisors (CPA's) whose primary objective is to make a positive difference in our clients? lives. We aim to do more than just provide the standard accounting services . We pride ourselves on providing a difference through valued relationships with our staff, clients and professional associates. Position Overview · Full bookkeeping services for various basis clients including A/P, A/R and payroll, etc. · Government remittance reporting and filing such as HST/GST, payroll remittance, WSIB report, etc. · Bank, credit statement reconciliations · Managing , analyzing and reconciling Chart of Account, general ledger and balance sheet accounts · Preparing year end accruals and financial statements for Notice to Reader engagement · Preparation of tax returns for personal (T1) and corporations (T2) · Researching and analyzing related tax issues by applying relevant technical proficiency and knowledge to support client positions for compliance and consulting purposes. · Investigating and resolving accounts issues/discrepancies with detailed analysis and explanations · Liaising with CRA and clients for dealing with individual and business matters . General administrative support as required Qualifications Completion of a University Degree or College Diploma with a concentration in Accounting, or related discipline Minimum of 1-2 years of bookkeeping experience, a multiple client environment is considered an asset Expert knowledge and experience working with QuickBooks, ADP and other accounting software High proficiency with MS Excel and Word Excellent communications skills, strong interpersonal and relationship building skills Strong organizational skills and ability to multi-task competing priorities Great problem solving skills Excellent attention to detail and analytical skills Ability to learn quickly and are self-motivated A team player with the ability to take initiative and work independently Experience: QuickBooks: 1-2 years Bookkeeping: 1-2 years Education: University Degree College Diploma Job Types: Full-time, Permanent Salary: $45,000-$50,00/year Job Types: Full-time, Permanent Pay: $45,000.00-$50,000.00 per year Benefits: On-site parking Experience: QuickBooks Online: 1 year (required) * Bookkeeping: 1 year (required) Work Location: In person

Your mission The Head of Accounting is responsible for ensuring accurate and compliant accounting across all Matrix42 entities while leading and developing a team of accounting professionals. The role oversees day-to-day accounting operations, including general and sub-ledger activities, manages the month-end closing process and related analyses, supports the preparation of statutory financial statements, and drives continuous improvement within the accounting function. Lead, mentor, and develop a high-performing international accounting team across multiple locations, fostering professional growth and operational excellence. Oversee the timely preparation of high quality consolidated financials statements on a monthly, quarterly and annual basis in accordance with IFRS. Ensure the accurate and timely recording of journal entries, including revenue recognition in compliance with applicable accounting standards. Support the preparation and submission of statutory financial statements, IFRS reporting packages, and audit deliverables for the group audit. Drive the standardization and continuous improvement of accounting policies, controls, and processes across all Group entities. Prepare and deliver financial reporting packages for banks, shareholders, investors, and other key stakeholders. Act as primary point of contact for external auditors, tax advisors as well as other external and internal parties; especially Treasury, Tax and FP&A/Controlling Manage and oversee the month-end closing process, including variance analysis and reporting Ensuring the timely reconciliation and alignment of intercompany positions Establish, maintain and continuously enhance audit guidelines & processes Your profile MUST HAVE University degree in business administration or accounting 10+ years professional experience 3+ years of management experience with teams of 10-15 FTE spread across several locations in different countries Experienced in preparing IFRS Group Financial Statements as well as stand-alone financial statements according to IFRS and HGB Strong in VAT knowledge, Excel and in-depth knowledge of ERP systems Strong analytical and communication skills Ability to work with remote teams Business Fluent in German and English (Finish or Polish or any other language will be a plus) NICE TO HAVE Knowledge of LucaNet Knowledge of Oracle NetSuite Knowledge of another local GAAP Our Benefits We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 25 -30 vacation Days (depending of the location) or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers: Learning & Development Opportunities - Up to 6 additional days off for personal or professional development - Log into our online platforms to expand your knowledge or improve your language skills One Social Day for you to assist in social settings or attend events which help improve our environment Bicycle leasing, the contract and insurance will run through us The possibility to choose an additional benefit that works for you either a fitness membership, jobticket, retirement plan or a monetary bonus And many more... ask us about it! Your contact person Send us your application, including your salary requirements and earliest possible starting date, directly through our online portal via the " APPLY NOW " button. If you have any questions, please do not hesitate to contact Birgit Busch . We ask for your understanding that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system due to the currently valid EU data protection regulations. Find Jobs in Germany on Arbeitnow

Finance Manager POSITION: Finance Manager Report to: VP of Finance and Operations Direct Reports: Sr. Financial Analyst, Accounting Clerk, Accounting Coordinator, Accounting Assistant, Sr Talent Program Specialist Hours: Full Time Salary, 40 hours per week, M-F, some evenings and weekends may be required. Parenting is hard, and everyone wants the best for their children. That?s where we come in! At Snuggle Bugz, we look to instill confidence in parents navigating the early stages of parenthood. Currently we are missing a critical link (aka YOU) and seeking a candidate armed with passion and the ability to provide key leadership to our finance team. The Finance Manager will assist in driving our business and being a champion of operational excellence in the Finance function of the company. The Finance Manager is a unique leader ? one who is both strategic and hands-on (and is equally energized by both). Someone who achieves and enables a commitment to excellence by providing the infrastructure and methodologies to enable continuous improvement and facilitate the successful execution of day-to-day operations and projects within finance. The Finance Manager will be responsible for assisting with the Company?s accounting functions, including establishing and maintaining accounting principles, practices, and procedures as well as the preparation of financial statements and reporting to Senior Management. This role oversees a multi-channel business spanning retail stores across Ontario and British Columbia, our ecommerce site, and marketplace channels, and serves as a key partner to the VP of Finance and Operations and the broader leadership team. REQUIREMENTS 5+ years of progressive accounting and finance experience in a multi location environment, including full-cycle accounting, month end close, and financial statement preparation Professional Accounting Designation (CPA), in good standing Experience processing and approving payroll, including multi-province payroll, statutory remittances, and year-end reporting (T4s) 3+ years of People Management experience, with a track record of coaching, developing, and retaining high-performing teams Previous experience in the Retail Industry and/or ecommerce would be an asset, particularly with inventory costing, multi-channel revenue (stores, web, and marketplace), and payment processor reconciliations Solid understanding of ASPE and Canadian commodity taxes (HST, GST, PST) across multiple provinces Experience with ERP and POS systems; experience with BlueLink and Shopify would be an asset Strong problem-solving skills, with the ability to identify issues, investigate root causes, and recommend practical solutions Shows initiative and ownership, consistently driving tasks to completion Advanced knowledge of Microsoft Excel (pivot tables, lookups) and comfort working with large data sets Comfort with AI and automation tooling considered an asset, along with a genuine interest in streamlining processes Excellent communication skills, with the ability to translate financial results into clear, actionable insights for non-finance stakeholders Highly organized, with the ability to manage competing deadlines and priorities in a fast-paced, growing business Hands on entrepreneurial spirit and drive RESPONSIBILITIES Lead preparation and review of monthly/quarterly/annual financial reporting packages, including month end close and GL ownership, balance sheet reconciliations, accruals, and variance commentary, as well as compliance reporting Assist in preparation and review of the annual budget, revisions to budget, and tracking latest estimates throughout the fiscal year, partnering with department leaders to understand key drivers and variances Analyze and generate required reporting to monitor the performance of the Company, including gross margin, store and channel profitability, and key operating metrics Oversee multi-channel revenue reconcilia

Projektcontroller (m/w/d) – Aachen | Voll- und Teilzeit | Homeoffice-Möglichkeit Im Auftrag unseres Partnerunternehmens aus dem Öffentlichen Dienst in Aachen suchen wir Sie zum nächstmöglichen Zeitpunkt als " Projektcontroller (m/w/d)". Aufgaben Als Projektcontroller (m/w/d) planen, kalkulieren und überwachen Sie Budgets für unterschiedliche Projekte und behalten deren wirtschaftliche Entwicklung im Blick Zudem beraten Sie Projektverantwortliche bei Budgetplanung, Personaleinsatz und Projektmitteln sowie bei kaufmännischen Fragestellungen Darüber hinaus übernehmen Sie Aufgaben in der Debitorenbuchhaltung einschließlich Mahnwesen und unterstützen bei Hochrechnungen und Jahresabschlussarbeiten Zusätzlich erstellen Sie Auswertungen und Reportings im Projektcontrolling und sorgen für transparente und aktuelle Projektkennzahlen Dabei arbeiten Sie mit verschiedenen Fachbereichen zusammen und unterstützen bei allgemeinen kaufmännischen und administrativen Aufgaben Qualifikation Grundlage bildet eine kaufmännische Ausbildung, beispielsweise als Industriekaufmann (m/w/d) oder Kaufmann für Büromanagement (m/w/d), alternativ ein Studium der Wirtschaftswissenschaften Besonders passend ist erste Berufserfahrung als Projektcontroller (m/w/d), Controller (m/w/d) oder Kaufmännischer Sachbearbeiter (m/w/d), wobei auch Bewerber mit passenden kaufmännischen Kenntnissen willkommen sind Sie bringen ein gutes Zahlenverständnis und analytisches Denkvermögen mit und arbeiten sich sicher in kaufmännische und projektbezogene Zusammenhänge ein Zusätzlich wenden Sie MS Office insbesondere Excel sicher an, erste Kenntnisse in SAP sind von Vorteil und Sie verfügen über sehr gute Deutsch- und Englischkenntnisse Wichtig sind eine sorgfältige und eigenverantwortliche Arbeitsweise sowie Kommunikationsstärke, Teamfähigkeit und Serviceorientierung Benefits Work-Life-Balance : Freuen Sie sich auf flexible Arbeitszeiten sowie anteilige Homeoffice-Möglichkeiten Sicherheit : Kaum eine Branche bietet eine Sicherheit wie der Öffentliche Dienst Onboarding : Ihre erfahrenen Kollegen stehen Ihnen während der Einarbeitung mit Rat und Tat zur Seite Gesundheit : Ergonomische Arbeitsplätze, Sportangebot und hauseigene Kantine mit täglich frischen Gerichten Vielseitigkeit : Freuen Sie sich aufspannende und abwechslungsreiche Tätigkeiten in einem dynamischen Umfeld Sie finden das Stellenprofil interessant? Dann freuen wir uns auf Ihre Bewerbung. Senden Sie uns einfach Ihren Lebenslauf und Zeugnisse zu - auf ein Anschreiben können Sie gerne verzichten. Für Rückfragen steht Ihnen Simon Schneider gerne unter 089 954 287 111 zur Verfügung. Find more English Speaking Jobs in Germany on Arbeitnow