About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Every time Claude runs code, uses a computer, or works as an agent, it does so inside a sandbox. Our Sandboxing team builds the isolation layer behind that work. The same systems run the code Claude writes for users, the environments we train and evaluate models in, and the agents our customers deploy. These workloads are untrusted by design, and there are a lot of them. Sandboxes need to start in milliseconds, hold up under adversarial code, and scale to a very large number of concurrent sessions. You will work at the boundary between the Linux kernel, virtualization, and the container ecosystem. You will partner with research, product, and security teams to make sure that safe and fast do not trade off against each other. Key responsibilities Design, build, and operate the sandboxing infrastructure that runs untrusted, model-generated code and agent workloads at scale Improve sandbox startup time, density, and throughput, including snapshot and restore, checkpointing, and warm pools Strengthen isolation across compute, filesystem, and network, including egress controls and per-session credential handling Investigate and fix performance, reliability, and security issues at the kernel, hypervisor, and container runtime level Build the monitoring, tracing, and debugging tools that show where time and resources go inside a sandbox Work with researchers to support reinforcement learning environments and evaluations that need fast, reproducible, isolated execution Work with product and platform engineers to expose sandboxes as a dependable, well-designed capability for Claude products and customers Partner with security teams to threat-model the platform and to test, harden, and respond to escape and abuse scenarios Work with cloud providers on the hardware and platform features that our workloads depend on Share knowledge on systems programming and Linux internals, and help set technical standards for the team Minimum qualifications Software engineering experience in Linux systems programming, kernel development, or another low-level area Strong programming skills in at least one systems language such as Rust, C, C++, or Go Working knowledge of virtualization or container isolation technologies such as KVM, QEMU, Firecracker, gVisor, or runc Understanding of Linux resource management, including namespaces, cgroups, scheduling, and memory management Experience profiling and debugging performance issues at the system level Ability to work in unfamiliar codebases and technical areas, and to ship practical solutions with measurable results Strong communication skills and a commitment to building safe, reliable systems Preferred qualifications Experience building or operating a multi-tenant sandbox, serverless, or code execution platform Experience with microVMs, user-space kernels, or lightweight virtualization, including snapshot and restore Experience with OS-level security hardening, including seccomp, LSMs, and threat modeling of untrusted code Experience with eBPF and kernel tracing tools Experience with Kubernetes and cloud infrastructure at scale (AWS, GCP) Experience with network isolation, high-performance networking, or building egress proxies and policy layers Experience with sandboxes for AI agents, computer use, or reinforcement learning environments Experience with GPU virtualization, accelerators, or performance work on machine learning workloads Prior experience as a technical lead or mentor Representative projects Cutting sandbox cold start from seconds to milliseconds with snapshot-based restore and pre-warmed pools Designing a network egress policy layer so agents can reach approved services without exposing secrets Running many thousands of parallel reinforcement learning environments with strong isolation between them Building tracing tools that attribute latency and resource use inside a running sandbox Reducing per-sandbox memory overhead to raise density on each host Hardening the runtime against escape attempts found in internal red-team exercises The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $485,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
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About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As the first hire for our Revenue Strategy & Operations team in Southeast Asia, you'll partner with sales leadership to plan and run our business across the region from Singapore, from the region's largest enterprises and business groups to its fastest‑growing technology companies. You will be the trusted advisor to our regional sales leadership on how the business is planned and run, shaping how we invest across a set of very different markets while building the operational foundations to scale. Much of the work you will do yourself, hands‑on. This role suits a structured thinker who is comfortable with ambiguity: you will often start from an open question, turn it into a clear recommendation, and get leaders who don't report to you aligned behind it. You'll work closely with Strategy & Operations peers in Australia, Japan, Korea and India, with global Revenue Operations and Finance, and you'll use Claude every day to do the work of a much larger team. You'll start as a senior individual contributor, with the opportunity to build and lead a small team as the region scales. You'll report to the head of Revenue Strategy & Operations for Asia‑Pacific (based in Sydney), work day to day alongside our sales leaders and team in Singapore, and travel regularly within the region. Responsibilities Go‑to‑Market Strategy Lead annual and quarterly go‑to‑market planning for the region with sales leadership and Finance — set targets, territories and sales capacity, and own the trade‑offs behind them. Set how we segment a multi‑country market and design territories, from large enterprises and business groups that operate across borders to fast‑growing technology companies. Align leadership on market prioritization and coverage — where we invest first, how we cover the rest — and revisit the call as the business grows. Shape how we go to market with partners and resellers — co‑selling, partner pipeline and joint planning — alongside our partnerships team. Give sales leadership an independent read of the business — performance, pipeline and consumption across markets — with the risks, the opportunities and a recommended course of action, early enough to act on. Rhythm of the Business & Regional Leadership Own the operating rhythm of the region — weekly forecast and pipeline reviews, monthly and quarterly business reviews — and make it the place where decisions get made, not where reports get read. Represent the region with Revenue Operations, Sales Enablement, Finance, Marketing and Partnerships; keep its plans aligned with Asia‑Pacific and the company, and bring back what works elsewhere. Advise regional and Asia‑Pacific leadership through planning sessions, performance reviews and leadership updates — own the narrative, not just the numbers. Influence without authority: bring structure to ambiguous problems, build the case, and drive decisions across teams you don't manage. Operations & Global Programs Own the region's commercial governance — account and territory decisions, planning inputs, data standards — working through our global Revenue Operations team, who own the CRM and sales systems. Land global programs, processes and tools in the region, and be the region's voice back to headquarters when something needs to change. Keep the commercial engine running smoothly across the multi‑country, multi‑stakeholder sales cycles typical of enterprise software in the region. You may be a good fit if you have Required qualifications 8-12 years of experience in B2B SaaS, cloud or enterprise software, including several years leading sales strategy, revenue operations or commercial go‑to‑market work as the advisor to a sales leader — ideally across more than one Southeast Asian market Structured thinking: a track record of taking ambiguous, open‑ended problems and turning them into options, a recommendation and a decision Analytical depth: you can get from raw data to a recommendation yourself, and you know which three numbers a leader needs to see You have owned annual planning, territory design, quota setting and business reviews for enterprise sales teams that cover several countries Hands‑on with Salesforce and data — reports, dashboards and your own analysis; you use the systems yourself rather than administer them Presence and judgement with senior sales leadership and C‑level stakeholders — including the confidence to give an unwelcome recommendation — and a record of getting decisions made across teams you don't manage Comfortable operating in ambiguity and at pace; you can build the process while running it A record of advising regional leadership on go‑to‑market strategy and getting the organization behind it Based in Singapore, with fluent English Strong candidates may also have Management consulting experience (strategy or operations work), ideally combined with time in an operating role A track record of scaling sales organizations through 3x+ growth periods in B2B software, including expansion into new markets Experience building and leading a small team, or clear readiness to do so as the function scales Go‑to‑market experience with partners, resellers or cloud marketplaces in the region Experience in Chief of Staff or Business Operations roles supporting regional leadership Professional proficiency in one or more languages of the region, in addition to English Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is hiring a Political Programs Lead to build and run the programs through which Anthropic, its political action committees, and its employees take part in the political process, including our engagement with candidates and causes at all levels of government. You will report to the head of Political Programs, Campaigns & Coalitions, who sets political strategy with company leadership. Your job is to help shape that strategy, turn it into programs, and run those programs day to day. This is a foundational role: you will design the programs, do much of the early work yourself, and hire as they grow. Anthropic's political participation is bipartisan, disclosed, and governed by written criteria with oversight. Anthropic and/or its political action committees support elected officials and candidates in both parties who share a commitment to the safe development of AI and to democratic governance. Employee participation is always voluntary. We hold ourselves to a standard above what the law requires, and this role carries that standard every day. Anthropic is equal parts research lab, policy think tank, and technology company. Decisions made over the next two years will shape the future enormously. We want every serious candidate and elected official, in both parties, to understand the technology and the case for governing it well. Key responsibilities Build and run Anthropic's presidential engagement program for the 2028 cycle: map the prospective fields in both parties, offer AI policy education to candidates and their advisors on equal terms, prepare Anthropic's executives for those conversations, and plan ahead for the platform, convention, and transition periods Build a candidate outreach and education program for federal, state, and local races: introduce Anthropic to candidates in both parties, and brief them and their advisors on AI and AI policy on equal terms Build Anthropic's field programs: grassroots and grasstops organizing on AI policy in priority states and districts Run the day-to-day of Anthropic's political giving as one portfolio: the employee-funded PAC at the federal level and in certain states, voluntary employee participation programs, and corporate contributions where the law permits Develop, in partnership with the government relations teams, recommendations for the PAC board and company leadership on which candidates and committees to support, applying our written criteria on AI safety and democratic governance Build Anthropic's political intelligence: a current read of races, committees, states, and the presidential fields that informs leadership decisions and helps our government relations teams plan Design the education and events that help employees who choose to participate in politics do so in an informed way Build senior relationships in both parties, and represent Anthropic credibly in that community Support the head of the function in advising Anthropic's leadership on political risk and opportunity Design and run every program and communication with Legal and outside counsel so that it operates within campaign finance, lobbying, and gifts and ethics rules, and maintain the separations those rules require Work closely with the Federal, State and Local, Policy, and Communications teams so political programs fit Anthropic's policy positions and public voice Report on what the programs do, internally and as part of Anthropic's public disclosure Hire and manage a small team as the programs grow Minimum qualifications Experience in campaigns, party committees, political organizations, or corporate or association political programs, including at least one role where you ran a program or budget and answered for its results Working knowledge of the ways a company and its employees can lawfully take part in politics (PACs, individual giving, 501(c)(4) and trade association engagement, grassroots and grasstops, candidate education) and the campaign finance, lobbying, and gifts and ethics rules that govern each Experience advising senior executives on political matters Preferred qualifications 12+ years in campaigns, party committees, political organizations, or corporate or association political programs Senior-level experience in national politics: on a presidential campaign, at a major party committee, or at a national political organization with programs across the country, with knowledge of how candidate fields form, how campaign policy operations work, and how early-state and platform processes shape what candidates commit to A record of working credibly with both parties Experience building or running grassroots or grasstops organizing programs Federal and state experience, including familiarity with governors, attorneys general, and state legislators as well as federal candidates Experience building a program, team, or approach that did not exist before, and still enjoying doing the work yourself Sound judgment and discretion in reputationally sensitive work, treating legal and ethical limits as part of program design Credibility at the leadership table Belief in Anthropic's mission, and interest in helping candidates and officials in both parties understand the stakes of AI governance The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $295,000 — $345,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's EMEA Startups team works with the companies building AI-native products on Claude, from Seed through Series B and beyond. The Growth Account Executive owns a portfolio of startups that are already building on Claude and is responsible for growing that relationship: deepening Claude's role in the customer's product, structuring the commercial agreements that support their scale, and defending the account as the competitive landscape shifts. This is a consultative role. Native AI companies move fast, change direction often, and make decisions on technical merit. Earning a seat at the table means building real relationships with founders and technical leaders, understanding their product and roadmap as well as they do, and helping them build on the frontier — bringing them the latest models and capabilities early, showing them what's possible, and turning that into adoption. Commercial outcomes follow from that trust. You work closely with our Applied AI (AAI) team, who bring deep technical partnership to our highest-potential accounts, but you are expected to understand what each customer is building and identify the next use case yourself. Helping customers build on the frontier is part of this job, not something you hand off. Responsibilities Own a portfolio of high-potential AI-native startups across EMEA, with full accountability for revenue growth and retention Build long-term, trusted relationships with founders, CTOs and technical leads, acting as their advisor on how to build with Claude Help customers build on the frontier: bring new model releases and capabilities to them early, work through where they apply, and drive adoption into the core of the product Develop use cases: understand each customer's product and roadmap, identify where Claude can go deeper, and make it happen Structure, size and time usage-based commitments, including multi-surface agreements across the Claude API, Claude Code and Claude for Work Navigate competitive pressure, including aggressive discounting, with a clear point of view on value rather than price Partner with the Applied AI team on technical strategy for your accounts and coordinate their involvement where it creates the most leverage Build and maintain relationships across the EMEA VC and accelerator ecosystem to source and qualify pipeline Bring structured feedback from your portfolio to Product and Go-to-Market leadership You may be a good fit if you have 5+ years of quota-carrying experience in consumption or usage-based sales at a cloud provider, infrastructure, data platform or developer tools company A track record of expanding existing accounts: you have carried a growth or expansion number and understand how commits, credits and usage curves work A consultative selling style, with evidence that customers treat you as an advisor rather than a vendor Experience selling to early- and growth-stage startups and comfort with the pace and informality of founder-led companies Enough technical depth to hold a credible conversation with a CTO about APIs, model selection and AI product architecture, and to recognise where a new capability fits Existing relationships in the European startup, VC or accelerator ecosystem Fluency in English; additional European languages are a plus Strong candidates often have Time inside a startup, not just selling to them Hands-on experience building with LLMs, even on side projects A history of describing wins by what the customer built rather than the size of the deal The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: €155.000 — €205.000 EUR Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic sells Claude through partners as well as directly. In the public sector, those partners matter more than anywhere else. As Channel Partner Manager, Public Sector, you will own Anthropic's reseller and distributor relationships across US federal, state and local government, and you will build the operations that let those partners transact with us quickly and cleanly. Your time will be split roughly evenly between two kinds of work. The first is partner management. You will be the primary Anthropic contact for our public sector partners, agree on a joint plan with each of them, and work with our public sector account teams so that partner and direct motions support each other rather than collide. The second is channel operations. You will onboard new partners, instance an agreement for each of them, run deal registration, administer rebates, and keep the program's processes and records in order. Every partner adds a fixed amount of operational work regardless of revenue, so the processes you build will determine how quickly public sector customers can buy. Much of this does not exist at Anthropic yet, and building it to a standard our partners and teams can rely on will be a large part of your first year. You will work closely with Legal, Finance and with our public sector sales team on pipeline. You will also work with the public sector teams at the cloud providers and through cloud environments that meet federal security requirements such as FedRAMP. Key responsibilities Own Anthropic's relationships with our public sector partners, acting as their primary point of contact and building relationships with their public sector and alliance leadership Agree on a joint business plan with each partner covering target segments, contract vehicles, pipeline, enablement and marketing, and run regular business reviews against it Work with our federal, state and local, and education account teams to align partner and direct motions, clear conflicts early, and route each opportunity through the right partner and contract vehicle Run partner onboarding end to end, from application and diligence through agreement execution, enablement and a first transaction Own partner agreements with Legal, keeping contract vehicle coverage and program terms current Own deal registration for the public sector channel, making sure registrations are submitted, validated and conflict cleared, and that every deal names its end customer Manage partner rebates and program incentives with Finance Build and run the channel's operating processes, including quoting, order handling and partner reporting, with clear service levels and documentation Work with the cloud providers' public sector teams so that partner deals run cleanly through cloud marketplaces and authorized cloud environments Forecast and report partner sourced pipeline and resale revenue for the public sector channel, and own that number with the reseller program and public sector sales leadership Own partner escalations end to end, from billing and contracting questions to deal conflicts, and resolve them with the right internal owner Represent what public sector partners and buyers need to the central reseller program team, and feed what you learn back into how the program works Minimum qualifications 7+ years in channel, partner or alliances roles in enterprise software or cloud, including at least 3 years focused on the US public sector Direct experience managing reseller or distributor relationships that sell to government or education buyers Working knowledge of how public sector buyers purchase technology, including contract vehicles, two-tier distribution, and the role of resellers in public procurement Working fluency in channel program mechanics, including deal registration, partner onboarding, margin and rebates Experience running channel or partner operations, including agreements, program administration, reporting, and the systems behind them Experience building processes and working rhythms from zero, and comfort joining a new program early Clear written and spoken communication with Legal, Finance and Sales teams, and the judgment to hold program rules under commercial pressure Excitement about Anthropic's mission to develop AI that is safe and beneficial Preferred qualifications Experience with FedRAMP and with selling software that runs in authorized cloud environments Experience with federal, state and education contract vehicles Experience with cloud marketplace resale for public sector buyers, including private offers Experience on the reseller or distributor side of a vendor relationship, as well as the vendor side Familiarity with how government agencies and education institutions are evaluating and adopting AI The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $215,000 — $300,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role Samsara is looking for a Senior Escalations Program Manager to own our most complex customer escalations and turn those experiences into durable improvements. Approximately 70% of your time will be spent managing complex customer finance requests, you will coordinate cross-functional resources, lead executive-level communications, and drive rapid, high-quality resolution for high-severity customer issues. The remaining 30% of your time will focus on programs that eliminate root causes, streamline workflows, proactively resolve potential customer billing issues and scale customer-facing processes. This role is ideal for a structured, customer-centered operator who can bring clarity to complex situations, build alignment across teams, and translate individual escalations into systemic improvements. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your work will help customers operate more safely, efficiently, and sustainably. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We create opportunities to learn, grow, and master your craft in a high-growth environment. You're energized by our opportunity: Digitizing large sectors of the global economy requires creative problem-solving, sound judgment, and a strong commitment to customer success. You want to be with the best: At Samsara, we win together, support each other, and hold ourselves accountable to high standards. In this role, you will: Own priority customer escalations end to end, including triage, action planning, cross-functional coordination, risk management, and real-time status updates to customers and executive stakeholders. Serve as the single-threaded owner for complex escalations, creating structure and accountability across Sales, Finance, Support, Customer Success, Product, Engineering, and other partner teams. Deliver clear post-mortems and executive summaries; track resolution progress, commitments, and follow-up actions through closure. Analyze escalation themes and quantify business impact to identify and prioritize opportunities for process, product, and workflow improvement. Lead cross-functional programs to improve the customer experience – standardize escalation workflows, service-level expectations, tooling, reporting, and dashboards. Coach frontline teams on escalation prevention, de-escalation, customer communication, and effective use of escalation processes. Champion, role model, and embed Samsara's cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—as we scale globally and across new offices. Success in this role will be measured by: Reduced mean time to resolution (MTTR) for high-severity escalations. Improved post-escalation CSAT and NPS. Increased percentage of systemic issues permanently fixed within 90 days. Consistent SLA adherence and audit-ready escalation documentation. Clear stakeholder accountability and completion of commitments arising from escalations. Minimun requirements for the role: 4+ years of experience in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations. Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption. Structured problem-solving skills and the ability to use data to make decisions, quantify impact, and prioritize work. Strong program and project management skills, including the ability to manage multiple workstreams, dependencies, and stakeholders in time-sensitive situations. Excellent written and verbal communication skills, with the ability to synthesize complex situations into clear executive-level updates and recommendations. Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience. An ideal candidate also has: PMP, ITIL, Six Sigma, or a comparable program, incident, or process-management certification. Experience working in a SaaS, technology, or other complex customer-operations environment. Experience building or improving escalation playbooks, SLAs, operating rhythms, dashboards, or audit-ready documentation. Experience coaching customer-facing teams on conflict resolution, de-escalation, and prevention. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below. Annual Base Salary $102,042 — $154,350 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role Samsara is looking for a Senior Escalations Program Manager to own our most complex customer escalations and turn those experiences into durable improvements. Approximately 70% of your time will be spent managing complex customer finance requests, you will coordinate cross-functional resources, lead executive-level communications, and drive rapid, high-quality resolution for high-severity customer issues. The remaining 30% of your time will focus on programs that eliminate root causes, streamline workflows, proactively resolve potential customer billing issues and scale customer-facing processes. This role is ideal for a structured, customer-centered operator who can bring clarity to complex situations, build alignment across teams, and translate individual escalations into systemic improvements. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your work will help customers operate more safely, efficiently, and sustainably. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We create opportunities to learn, grow, and master your craft in a high-growth environment. You're energized by our opportunity: Digitizing large sectors of the global economy requires creative problem-solving, sound judgment, and a strong commitment to customer success. You want to be with the best: At Samsara, we win together, support each other, and hold ourselves accountable to high standards. In this role, you will: Own priority customer escalations end to end, including triage, action planning, cross-functional coordination, risk management, and real-time status updates to customers and executive stakeholders. Serve as the single-threaded owner for complex escalations, creating structure and accountability across Sales, Finance, Support, Customer Success, Product, Engineering, and other partner teams. Deliver clear post-mortems and executive summaries; track resolution progress, commitments, and follow-up actions through closure. Analyze escalation themes and quantify business impact to identify and prioritize opportunities for process, product, and workflow improvement. Lead cross-functional programs to improve the customer experience – standardize escalation workflows, service-level expectations, tooling, reporting, and dashboards. Coach frontline teams on escalation prevention, de-escalation, customer communication, and effective use of escalation processes. Champion, role model, and embed Samsara's cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—as we scale globally and across new offices. Success in this role will be measured by: Reduced mean time to resolution (MTTR) for high-severity escalations. Improved post-escalation CSAT and NPS. Increased percentage of systemic issues permanently fixed within 90 days. Consistent SLA adherence and audit-ready escalation documentation. Clear stakeholder accountability and completion of commitments arising from escalations. Minimun requirements for the role: 4+ years of experience in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations. Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption. Structured problem-solving skills and the ability to use data to make decisions, quantify impact, and prioritize work. Strong program and project management skills, including the ability to manage multiple workstreams, dependencies, and stakeholders in time-sensitive situations. Excellent written and verbal communication skills, with the ability to synthesize complex situations into clear executive-level updates and recommendations. Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience. An ideal candidate also has: PMP, ITIL, Six Sigma, or a comparable program, incident, or process-management certification. Experience working in a SaaS, technology, or other complex customer-operations environment. Experience building or improving escalation playbooks, SLAs, operating rhythms, dashboards, or audit-ready documentation. Experience coaching customer-facing teams on conflict resolution, de-escalation, and prevention. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below. Annual Base Salary $102,042 — $154,350 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role Samsara is looking for a Senior Escalations Program Manager to own our most complex customer escalations and turn those experiences into durable improvements. Approximately 70% of your time will be spent managing complex customer finance requests, you will coordinate cross-functional resources, lead executive-level communications, and drive rapid, high-quality resolution for high-severity customer issues. The remaining 30% of your time will focus on programs that eliminate root causes, streamline workflows, proactively resolve potential customer billing issues and scale customer-facing processes. This role is ideal for a structured, customer-centered operator who can bring clarity to complex situations, build alignment across teams, and translate individual escalations into systemic improvements. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your work will help customers operate more safely, efficiently, and sustainably. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We create opportunities to learn, grow, and master your craft in a high-growth environment. You're energized by our opportunity: Digitizing large sectors of the global economy requires creative problem-solving, sound judgment, and a strong commitment to customer success. You want to be with the best: At Samsara, we win together, support each other, and hold ourselves accountable to high standards. In this role, you will: Own priority customer escalations end to end, including triage, action planning, cross-functional coordination, risk management, and real-time status updates to customers and executive stakeholders. Serve as the single-threaded owner for complex escalations, creating structure and accountability across Sales, Finance, Support, Customer Success, Product, Engineering, and other partner teams. Deliver clear post-mortems and executive summaries; track resolution progress, commitments, and follow-up actions through closure. Analyze escalation themes and quantify business impact to identify and prioritize opportunities for process, product, and workflow improvement. Lead cross-functional programs to improve the customer experience – standardize escalation workflows, service-level expectations, tooling, reporting, and dashboards. Coach frontline teams on escalation prevention, de-escalation, customer communication, and effective use of escalation processes. Champion, role model, and embed Samsara's cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—as we scale globally and across new offices. Success in this role will be measured by: Reduced mean time to resolution (MTTR) for high-severity escalations. Improved post-escalation CSAT and NPS. Increased percentage of systemic issues permanently fixed within 90 days. Consistent SLA adherence and audit-ready escalation documentation. Clear stakeholder accountability and completion of commitments arising from escalations. Minimun requirements for the role: 4+ years of experience in Customer Success, Support Operations, Trust & Safety, incident management, or a related function, including direct ownership of high-severity escalations. Demonstrated success leading cross-functional process-improvement programs from problem definition through implementation and adoption. Structured problem-solving skills and the ability to use data to make decisions, quantify impact, and prioritize work. Strong program and project management skills, including the ability to manage multiple workstreams, dependencies, and stakeholders in time-sensitive situations. Excellent written and verbal communication skills, with the ability to synthesize complex situations into clear executive-level updates and recommendations. Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience. An ideal candidate also has: PMP, ITIL, Six Sigma, or a comparable program, incident, or process-management certification. Experience working in a SaaS, technology, or other complex customer-operations environment. Experience building or improving escalation playbooks, SLAs, operating rhythms, dashboards, or audit-ready documentation. Experience coaching customer-facing teams on conflict resolution, de-escalation, and prevention. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below. Annual Base Salary $102,042 — $154,350 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are seeking an experienced and strategic Manager II, Enterprise Collections to lead our Enterprise Collections organization, part of the broader Order to Cash function. As Manager II, Collections, you will drive collections performance for a portfolio of Samsara's enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience. You'll lead and develop your team, manage escalations, and help scale the operating model through process improvement, automation, and adherence to strong governance (including SOX and policy compliance). This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments. This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience. Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists. Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals. Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism. Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment. Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience. Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date. Represent OTC/Collections in cross-functional initiatives. Champion and role model Samsara's cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team. Minimum requirements for the role: 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services. 3–5+ years of supervisory/people management experience. Demonstrated ability to support team objectives and deliver results through others. Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management, and an understanding of AR's role in the broader financial picture. Strong communication skills and ability to work effectively with cross-functional stakeholders and senior leadership. Ability to drive process optimization and automation initiatives. Working knowledge of SOX controls / policy compliance in a finance operations environment. Hands-on experience using both Salesforce and NetSuite, or comparable CRM and ERP systems, to investigate customer, opportunity, contract, order, invoice, payment, credit, or account data. An ideal candidate also has: Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc. Experience with SAP or Oracle. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below. Annual Base Salary $97,282 — $130,800 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Our Implementation Consultants start the customers journey after signature working with our top customers. They own the customer relationship and are responsible for a successful deployment of Samsara's solution. You understand the value they are trying to achieve and work with them to define and deliver a project plan to achieve this. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within. Will require travel to customer sites for up to 30% of the time, which may include overnight stays. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment Lead solution workshops to develop L1 processes for business process Guide customers through change management processes including policy, comms and training Run training sessions, demonstrate Samsara's technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers Minimum requirements for the role: 2+ years of experience in an implementation consultant, project manager, or onboarding role. Enterprise SaaS and hardware experience preferred Strong project management skills with ability to follow methodologies 2+ years experience supporting or working with technical products Solutions-oriented with strong problem-solving & project management skills Excellent consultative skills with experience in end-to-end system implementations Experience managing >20 implementations/projects at a time Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment Fluency in English and German (spoken and written) is a mandatory requirement for this position An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Change management delivery experience Experience using AI or automation into CS workflows to drive measurable productivity improvements. Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We're looking to hire a Solutions Engineer, Enterprise to join our Field Engineering team. As a Solutions Architect, you will be a trusted technical advisor to some of our largest and most strategic customers, helping them evaluate, adopt, and expand their use of dbt. You'll partner closely with Sales to understand customers' technical and business priorities, design solutions using the dbt platform, and demonstrate measurable value throughout the evaluation process. You'll work across the customer lifecycle—from technical discovery and evaluation through adoption and expansion—while partnering with Product, Engineering, and our technology partners to bring customer needs back into the business. This is a full-time position based in New York City. Technologies You'll Use SQL, dbt, cloud data warehouses and lakehouses including Snowflake, Databricks, and BigQuery, AWS, Azure, and GCP, modern data integration and orchestration technologies, and AI-assisted productivity tools. What You'll Do Lead technical discovery with enterprise customers, connecting technical requirements to business outcomes and measurable success criteria Design enterprise-grade data transformation and analytics architectures using dbt Partner with Sales to communicate the technical and business value of the dbt platform Lead customer evaluations and technical validation, including trials and proof-of-value engagements when appropriate Build trusted relationships with technical practitioners, data leaders, and executive stakeholders Guide customers through technical architecture, security, governance, and deployment considerations Partner across the customer lifecycle to support successful adoption and identify opportunities for expansion Bring customer and field insights to Product and Engineering to help influence product strategy and roadmap Build strong relationships with technology and consulting partners, including Snowflake, Databricks, AWS, and other members of the modern data ecosystem Contribute technical expertise, reusable best practices, and thought leadership to the broader Field Engineering organization and dbt community Skills We're Looking For 4+ years of experience in sales engineering, solutions architecture, consulting, or a similar customer-facing technical role within data, analytics, or BI Strong technical foundation in SQL, data transformation, ETL/ELT, and data modeling Strong understanding of modern cloud data warehouse, lake house, and analytics architectures Ability to uncover and translate technical and business requirements into concrete solutions and measurable outcomes Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences Ability to establish credibility and build trusted relationships with stakeholders ranging from data practitioners to senior executives Ability to operate effectively in a fast-paced, evolving environment while collaborating across Sales, Product, Engineering, and Customer teams Bonus Skills Experience with dbt or analytics engineering Experience with Snowflake, Databricks, BigQuery, or other modern cloud data platforms Experience with data modeling methodologies such as dimensional modeling, Kimball, Data Vault, or 3NF Experience with enterprise data integration or ETL platforms such as Informatica, Boomi, or Talend Experience supporting complex enterprise technical evaluations, migrations, or transformation initiatives If you are excited about this role and know that you could get there, but don't have 100% of the qualifications listed above, please still apply! We value diverse perspectives and want to build the best team we can, and acknowledge that sometimes the right people won't check every box on a list. #LI-HYBRID #LI-MT2 The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. New York Pay Range $194,212 — $242,765 USD OTE (On Target Earning) $242,765 — $303,456.25 USD Perks and Benefits 100% employer-paid medical insurance Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion , but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for an experienced Technical Product Manager to join Systems Engineering and own the roadmap for the capabilities and technology that power Fivetran's global Customer Support organization. You'll sit at the intersection of Support and Engineering, partnering with Support leaders to understand their biggest challenges, define what we should build, and work with technical teams to deliver scalable solutions. You'll work across case management, customer portals, service delivery, workforce workflows, and automation, with Zendesk at the center of a broader ecosystem of APIs, integrations, and custom services. You'll work with a diverse, global group of stakeholders and need to build trust quickly, flex your communication style, and confidently guide teams toward the right solution rather than simply taking requests at face value. This role is ideal for someone who moves quickly, asks great questions, and can bring structure to loosely defined problems. You'll need strong technical instincts and the confidence to go beyond the initial request, understand the underlying problem, and recommend a simpler or more scalable approach. Technologies You'll Use Zendesk, Salesforce, Jira, Slack workflows, APIs and integrations, Lucidchart, SQL, Looker, Google Workspace, AI and automation technologies, and other systems supporting Fivetran's customer experience. What You'll Do As a TPM for our Support systems, you'll be responsible for defining what we build, shaping how we deliver it, and driving alignment across stakeholders to ensure successful execution. Product Management Partner with Support leadership and cross-functional stakeholders to build and maintain the Customer Support systems roadmap. Intake, evaluate, and prioritize requests across case management, customer portals, service delivery, workforce workflows, and support automation. Own requirements gathering, process analysis, and solution scoping for prioritized initiatives. Translate ambiguous business needs into clear product, process, and systems requirements, asking the right questions to uncover the broader problem behind the request. Identify opportunities to simplify workflows, improve agent and customer experiences, and increase Support efficiency through automation and better systems. Technical Leadership Partner with Systems Engineering to design scalable solutions across Zendesk and its broader integration ecosystem. Develop deep expertise in Support processes, Zendesk capabilities, APIs, integrations, automation, and data flows to support solution design, systems analysis, testing, and implementation. Shape technical tradeoffs that balance business value, customer experience, delivery effort, quality, scalability, and maintainability. Evaluate opportunities to use AI, automation, and evolving support technologies to improve service delivery while thoughtfully incorporating human oversight where needed. Ensure delivered solutions meet business requirements and quality expectations through active participation in testing and validation. Stakeholder Management & Delivery Build trusted partnerships across a diverse, global stakeholder group spanning Support, Product, Engineering, Professional Services, Legal, and other teams. Adapt your communication and working style across stakeholders while confidently providing recommendations and constructively challenging ideas when needed. Drive alignment on priorities, requirements, tradeoffs, and implementation approaches. Partner with technical and business teams throughout design, testing, rollout, enablement, and adoption. Communicate progress, risks, decisions, and business impact clearly to stakeholders at all levels. Skills We're Looking For 7+ years of experience in Technical Product Management, Business Systems, Technical Business Analysis, Product Ownership, Implementation Consulting, or a related technical role. Experience working with customer support, customer experience, or other complex business workflows in a SaaS or technology environment. Strong technical foundation with experience working across APIs, integrations, data flows, automation, and interconnected business systems. Demonstrated ability to take loosely defined stakeholder requests, ask the right questions, and translate them into clear problems, requirements, and scalable solutions. Strong product judgment with the ability to look beyond a requested solution, understand the underlying need, and recommend simpler or more effective approaches. Excellent stakeholder management and communication skills, with the ability to build trust and adapt your approach across technical and non-technical audiences. Ability to operate effectively in a fast-paced environment with a high volume of requests and competing priorities. Strong execution skills with experience carrying initiatives through requirements, design, testing, rollout, and adoption. Curiosity about AI, automation, and emerging technologies and how they can improve customer and employee experiences. Bonus Skills Hands-on experience administering Zendesk or building applications and integrations using the Zendesk API. Experience with AI-enabled customer support, agent-assist, or workflow automation technologies. Experience with workforce management, premium support, or differentiated service models. Experience supporting Professional Services or other post-sale customer workflows. Experience integrating or consolidating customer support platforms, portals, or processes. #LI-DC1 #LI-HYBRID Perks and Benefits 100% employer-paid medical insurance Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion , but more importantly, we're proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.