Find Your Dream Career

  About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. Most small businesses on Gusto are only using a fraction of what could actually help them run their business: the right plan tier, the right benefit, the right feature at the right moment. We're investing in building more of that expertise directly into the product itself, through recommendations, nurture journeys, and self-serve conversion paths that work alongside the support our Sales team already provides. As a Senior Staff Software Engineer on Expansion Experiences, you'll own outcomes across that whole funnel, from the moment a customer's need surfaces through to the ongoing value of what they adopt. That means real autonomy: shaping the technical approach, partnering with Product, Design, and Data Science to decide what's worth building, calling the shots on what to test now versus later, and flagging the technical investments the team will need before they become urgent. If you want your work to move retained and expansion revenue for a company serving 500,000+ small businesses, this is the team. Here's what you'll do day-to-day: Own outcomes across the full expansion funnel, not just a single surface or feature within it. Shape the technical approach and architecture behind recommendations and conversion journeys so it holds up as a foundation other initiatives can build on. Make sharp scoping calls under a time box: ship the simplest version that proves or disproves an idea, then iterate based on what you learn. Design experiments and use ambiguous or noisy data to decide what's worth scaling versus cutting. Partner independently with Product, Design, and Data Science to help shape the roadmap, not just execute it. Raise the engineering bar through pragmatic technical direction, strong code review, and mentoring engineers around you, scoping out work and delegating it to other engineers on the team once it's ready to hand off. Here's what we're looking for: Successful applicants typically have 10+ years of software development experience, including building and shipping full-stack, customer-facing products at scale. A product-minded engineer who starts from the customer problem and the metric that matters, not just the ticket, and can operate independently across product, design, and data partners. Experience in a growth, lifecycle, or conversion-focused context (onboarding, upsell flows, personalization, or recommendations) is ideal — or a demonstrated ability to think this way even without the exact domain background. Demonstrated ability to move quickly and execute with high quality — someone who ships, measures, and iterates rather than waiting for perfect certainty. Experience owning multi-quarter initiatives end to end, from early concept through measurable business impact. Comfort navigating ambiguity and leading peers through influence, without relying on formal authority. Experience with large-scale refactors, performance and reliability work, and a strong sense of technical ownership over your product area. A track record of mentoring engineers and helping teams scale their impact, including knowing when to delegate scoped work to other engineers rather than carrying it yourself. A track record of spotting technical or product opportunities before being asked, and building the case to prioritize them. Experience leveraging AI tools or systems to accelerate development, improve testing, and deliver new product capabilities. Ability to build well-structured, maintainable, well-documented code. Ability to effectively communicate across engineering teams and with business stakeholders. Nice to Have: Experience in, or interest working in, Ruby on Rails, React, GraphQL, and TypeScript. Please note that travel to Gusto's office for onboarding is required for this position. If you have any questions regarding this requirement, please share with your recruiter. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Our cash compensation amount for this role is targeted at 191,000–240,000 in Denver & most remote locations, and 225,000–275,000 for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.  When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.  Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to  Gusto's Applicant Privacy Notice .

Get to Know the Sales Team Our sales team's success is MongoDB's success. We help customers solve complex challenges, modernize their technology environments, and build what's next. Our sales leadership is committed to building an exceptional sales organization by inspiring and enabling success for everyone on the team. We are proud of our people-first culture and our commitment to building a sales organization known for excellence, integrity, and customer impact. Our leaders collaborate closely to develop talent, recruit and retain exceptional people, and use data to improve outcomes for our teams and customers. The Opportunity The Regional Director, Enterprise Growth — UKI will lead a high-performing sales team focused on expanding existing enterprise customers, landing new workloads, and delivering sustained revenue growth across UKI. You will own the recruitment, enablement, and execution strategy for your territory. You will coach and develop Enterprise Account Executives, build a healthy sales pipeline, navigate complex enterprise buying processes, and drive consistent execution against bookings and revenue goals. The successful candidate must live in or around London and be able to work from MongoDB's London office at least three days per week. What You'll Be Doing Lead, coach, develop, and empower Enterprise Account Executives to exceed monthly, quarterly, and annual bookings objectives Build a high-performance culture grounded in accountability, execution, talent development, and customer impact Recruit, hire, onboard, ramp, develop, and retain exceptional Enterprise Account Executives in line with MongoDB's hiring criteria Enable the team to proactively prospect, identify, qualify, and build a healthy sales pipeline Coach the team to grow existing business, land new workloads, and navigate complex negotiations and enterprise organizations Develop a deep understanding of MongoDB products and use that expertise to mentor and enable the sales team Drive disciplined adoption and expertise in MongoDB's validated sales methodology, including MEDDIC Foster strong customer and business relationships that create expansion and growth opportunities Establish a rigorous operating rhythm across weekly forecasting, pipeline inspection, territory planning, and performance management Scale and strategically plan territory coverage, resource allocation, and go-to-market execution in line with business priorities Partner closely with Marketing, Customer Success, Solutions Consulting, Professional Services, Finance, and other cross-functional teams to improve customer outcomes and generate regional demand Serve as a visible role model for MongoDB's values and Leadership Commitment, inspiring the team to think big, take ownership, and deliver meaningful outcomes What You'll Bring to the Role Must-Have Qualifications At least two years of experience recruiting and managing a highly successful, talented direct software sales team while driving the team toward its goals Five or more years of quota-carrying field sales experience in a fast-paced, competitive market Demonstrated ability to manage a complex enterprise sales process A proven track record of overachievement and consistently exceeding sales targets Proven experience of expanding the business in the Enterprise segment Demonstrated ability to articulate the business value of complex enterprise technology to senior business and technical stakeholders Skilled in building business champions, including at the executive level Strong experience coaching, developing, and empowering sales professionals to improve performance and grow their careers Driven, competitive, and motivated by a strong desire to achieve meaningful results Fluent in French Preferred Qualifications Previous training in sales methodologies such as MEDDIC, SPIN, or Challenger Sales Familiarity with databases, developer tools, cloud platforms, or open source technology Experience translating product innovation and technical differentiation into repeatable enterprise sales motions Experience leading customer expansion, cross-sell, and land-and-expand strategies Why Join MongoDB To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and generous parental leave, we value our employees' wellbeing and support them throughout their professional and personal journeys. Learn more about what it's like to work at MongoDB . Explore our employee benefits . MongoDB invests in the development of our employees and supports continuous career growth Comprehensive sales training and leadership development New-hire stock equity and an employee stock purchase plan Generous and competitive benefits, with offerings varying by location About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 1273382978

Role Overview We achieve outstanding customer satisfaction through a 24x7x365 'follow-the-sun' support model, with regional teams covering the Americas, EMEA, and APAC. We have an incredible opportunity for a customer-obsessed, process-driven Technical Services Operations Specialist to join MongoDB's Technical Services team in Mexico City. As an operational powerhouse, this specialist will drive excellence, efficiency, and scale in delivering technical support services to our worldwide customer base. By embedding AI tools, automation, and modern workforce management workflows into daily operations, you will enable our technical support organization to operate smoothly, predictably, and seamlessly across global teams. As a key local representative of Technical Services (TS) Operations in Mexico City, you will play a central role in supporting our hybrid working model (3 days in office) while partnering closely with regional and global stakeholders to build a high-performing operations presence and ensure 24x7x365 operational readiness. Typical responsibilities include Organizing global on-call and mission-critical schedules using Workforce Management (WFM) tools and incident response platforms to guarantee seamless 24x7x365 support availability Collaborating with Technical Services leadership and staff to ensure integrated worldwide processes and a unified, high-quality customer experience Primarily supporting the AMER region while working and interacting regularly with global business partners across 'follow-the-sun' handovers Exemplifying a customer-obsessed mindset by resolving operational roadblocks, servicing critical customer access needs with urgency, and continually refining support ticket workflows Supporting the measurement, analysis, and dashboard reporting of teamwide Key Performance Indicators (KPIs) and metrics using tools like Tableau, SQL, and Google Sheets Identifying operational bottlenecks and building automated tools and scripts using Google Apps Script, while leveraging AI platform tools (Claude, Glean) to drive efficiency across the team Ensuring team processes and policies are well-documented, communicated, and followed. Collaborating with legal teams to maintain customer-facing Support Policies and Terms and Conditions Coordinating internal and external messaging regarding operational policies, programs, and MongoDB software product lifecycle releases Infrequent international travel may be required (~1 time per year, only as conditions safely permit) Candidate Profile Required 1–3 years of practical experience in operations management, technical support operations, workforce management, or business operations in a fast-paced technology or SaaS environment Strong customer-centric perspective and approach to solving operational challenges, coupled with a passion for delivering service excellence Fluent written and spoken communication skills in both English and Spanish Focuses on data to answer questions—likes to "do the math," validate assumptions with evidence, and solve operational issues with scalable, systems-based solutions Pays close attention to detail, anticipates next steps with minimal direction, and can break strategic initiatives down into tactical, execution-ready next steps Exceptional operational analysis and cross-group collaboration skills, with the ability to articulate insights across all organizational levels, including senior management Ability to think on your feet, remain calm under pressure, and manage competing priorities in a rapidly growing environment against tight deadlines Desirable Hands-on experience with Workforce Management (WFM) and incident response routing tools Experience with case and task management platforms like Salesforce and Atlassian / Jira Proficiency in reporting, data analytics, and workflow automation using SQL and no-SQL, Tableau, Google Sheets, and Google Apps Script Experience applying AI tools (e.g., Claude, Glean) in technical support or engineering environments to lead adoption of AI-native ways of working across operations Success Measures Within 30 days Complete MongoDB's operational onboarding program and gain a solid understanding of MongoDB's product suite, Technical Services team structure, key metrics, and global support model Obtain full access to and proficiency in our core operational tool stack (Jira, Salesforce, Playvox, PagerDuty, and Google Workspace, etc.) Shadow daily support operations workflows, including schedule management, queue handling, and shift communications Within 60 days Develop a deep understanding of our global support models and operational escalation paths Independently manage global workforce management tasks using Playvox and PagerDuty Service routine operational requests (e.g., customer access, system permissions) with urgency, accuracy, and a customer-obsessed approach Build strong working relationships with Technical Services team members and regional stakeholders across AMER Within 90 days Take ownership of gathering and analyzing teamwide KPI data, maintaining operational dashboards across Tableau, SQL, and Google Sheets Identify at least one operational bottleneck or manual process and implement an automation or workflow enhancement (e.g., leveraging Google Apps Script or AI tools like Claude/Glean) Review and update existing Standard Operating Procedures (SOPs) and internal runbooks to reflect accurate, scalable processes At 120 days and onward Consistently drive daily operational efficiency for the AMER region while seamlessly supporting global handovers Partner with Technical Services leadership to pitch and execute continuous process improvements and automation projects Serve as a reliable operational subject matter expert in Mexico City, enabling regional growth and supporting overall team scale About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273582139

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Counsel, Commercial. About the job This position is needed to enable the growing commercial legal team to support the Go-to-Market Sales team at Twilio.  You will partner with the enterprise sales team to manage the full life-cycle negotiation of complex enterprise sales deals.  Twilio's legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company. Responsibilities In this role, you'll: Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements. Advise Twilio's internal clients on contract interpretation and negotiation. Champion Twilio's mission, ethics and integrity by ensuring Twilio's compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio's values. Seek to understand the context of the positions of Twilio's customers and the requests from Twilio's internal clients.  Strive to solve problems and address issues from their perspectives. Evaluate which matters and issues are most worthy or in need of your attention at any given time. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Strong academic credentials and demonstrated record of success as a lawyer  Admitted to the bar and in good standing or otherwise authorized to practice law (e.g., have registered in-house status) in the state or province in which the position is located. 5+ years of commercial transactions experience with at least 3 years of negotiating complex technology transactions (e.g., SaaS) Experience supporting a large sales organization  Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.  Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently Ability to read, write, and communicate fluently in Spanish is required Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.   Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.   The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$155,520 - $194,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800. Based in the San Francisco Bay area, California: $182,960 - $228,700. This role may be eligible to participate in Twilio's corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until November 30th 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Compliance Engineer at Figma, you will play a critical role in designing, implementing, and testing security controls across multiple compliance frameworks, including FedRAMP, SOC 2, ISO 27001, and NIST. You will collaborate closely with security, infrastructure, and product engineering teams to translate regulatory requirements into effective technical controls, evaluate control effectiveness, and identify opportunities to improve security and compliance processes. You will also help advance Figma's compliance engineering capabilities by leveraging automation, machine-readable control definitions (JSON), APIs, and AI-assisted development tools to streamline control testing, evidence collection, and continuous monitoring. This role combines deep security compliance expertise with technical problem-solving to build scalable, repeatable, and effective compliance practices. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Develop and verify technical security controls that satisfy multiple compliance frameworks Collaborate with security, infrastructure, and product engineering teams to translate compliance requirements into effective technical controls Design and execute control testing procedures to assess control performance, surface gaps, and verify that remediation is complete Establish repeatable control assessments and continuous monitoring processes to evaluate compliance effectiveness Translate security requirements into structured, machine-readable JSON definitions to support control management, testing, and automation Build and maintain API integrations and automated workflows to streamline evidence collection, control validation, and compliance processes Identify opportunities to improve control effectiveness, reduce manual effort, and scale compliance operations across multiple frameworks We'd love to hear from you if you have: 5+ years of hands-on experience in security compliance, security assurance, IT audit, or compliance engineering Experience with security compliance frameworks, including FedRAMP, SOC 2, ISO 27001, and NIST 800-53, designing, implementing, and testing technical security controls in SaaS or cloud environments Experience testing security controls for design and operating performance, including surfacing gaps and confirming fixes Understanding of cloud security concepts, including identity and access management, vulnerability management, logging, and security configurations Experience working with engineering teams to implement compliance requirements as technical solutions Experience with JSON, REST APIs, and automation, applied to compliance engineering challenges While it's not required, it's an added plus if you also have: Experience developing JSON-based control definitions, JSON Schema, or machine-readable compliance documentation, and REST API integrations and custom automation workflows Familiarity with Open Security Controls Assessment Language (OSCAL) Proficiency in Python or similar scripting languages for compliance automation, including experience with compliance automation platforms and automated evidence collection Experience using Git, version control, and collaborative development workflows Hands-on experience with cloud security technologies, particularly AWS At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.  Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $169,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

The Director of Recruiting Operations and Systems will lead the strategy, evolution, and execution of the technology, systems, and operating model that powers hiring across Datadog. This leader will oversee Recruiting Operations, Recruiting Technology, and AI Enablement for the recruiting team. You will be a key player leading a team that supports a recruiting function of approximately 200 recruiters, sourcers, and coordinators. We are undergoing an exciting transformation across our People and Recruiting teams, and we need a leader who can bring expertise in recruiting, systems, and data, along with a product management mindset, to help build the best experience for our candidates, recruiting teams, and interviewers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create the work-life harmony that best fits them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You'll Do: Define and execute the long-term goals and roadmap for how our recruiting tech stack can best support and drive efficiency, including recruiting systems, integrations, AI capabilities, automation, and operational workflows. Lead multidisciplinary teams to move us from a traditional recruiting operations approach to a more progressive, AI-native approach.  Apply product management principles to continually gather user feedback and use it to drive experimentation, new tool investments, and workflow improvements. Establish responsible AI governance while driving automation initiatives that improve recruiter productivity, hiring quality, and operational efficiency. Partner with our People Analytics teams to ensure that the workflows in our recruiting systems provide the data needed to drive critical business decisions and train recruiting teams on how to use these tools for better hiring partnerships. Partner with Recruiting, Engineering, IT, Security, Finance, People Technology, and executive stakeholders to drive platform adoption, continuous improvement, and organizational change, while ensuring that we continually comply with applicable laws and regulations governing the use of AI in hiring decisions globally.   Who You Are: Significant leadership experience driving enterprise-scale recruiting operations, people technology, product management, business operations, or comparable platform organizations. Proven success leading complex technology, systems, or operational transformation initiatives with measurable business impact. Strong experience managing recruiting vendors, maintaining awareness of the solutions available in the market, and developing deep expertise in areas such as ATS configuration, Workday-to-Greenhouse connections and data flows, API issue resolution, integrations, and low-code agentic or workflow automation tools such as Workato.  Strong analytical and systems-thinking skills with the ability to translate data into product priorities and executive decisions. You should be able to spot trends in recruiting data and propose ways in which your team can provide support. Experience leading managers and individual contributors. Exceptional communication and stakeholder management skills, with experience influencing senior leaders across multiple functions. Passionate about building scalable systems, developing high-performing teams, and creating exceptional user experiences through continuous improvement. Datadog values people from all walks of life. We know that not everyone will meet all of the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: Lead the strategy for one of the company's most critical enterprise platforms, directly influencing how talent is hired at scale. Shape the future of AI-enabled recruiting by introducing innovative technologies, automation, and intelligent workflows. Partner with senior leaders across the business to influence company-wide hiring strategy and operational excellence. Build and mentor a multidisciplinary organization spanning operations, technology, analytics, and AI capabilities. Drive meaningful business impact through measurable improvements in hiring quality, recruiter productivity, and platform adoption. Join a culture that values experimentation, continuous learning, and customer-centered product thinking. Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.       #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $155,000 — $206,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join What if you could help shape the next generation of services that make hosting on Airbnb easier, smarter and more rewarding? At Airbnb, we're expanding beyond our core platform to create new products, partnerships and services that unlock opportunities for Hosts and introduce entirely new business lines. Our Hosting Services engineering team is entering an exciting phase of growth, with ambitious plans to accelerate the development of new products and third-party integrations. We're looking for a Staff Software Engineer who can help us turn that ambition into reality. This is an opportunity to shape technical direction, build products from the ground up and rethink how we scale engineering innovation. You'll join an ambitious London-based engineering team, collaborating closely with colleagues in the US, with the autonomy to challenge ideas, influence strategy and create meaningful impact. If you're excited by solving complex problems, building products people genuinely want to use and turning bold ideas into scalable businesses, we'd love to hear from you. The Difference You Will Make As a Staff Software Engineer in Hosting Services, you'll play a pivotal role in defining and delivering the technical foundations for Airbnb's expanding ecosystem of Host services. This is more than an architectural leadership role. You'll be a hands-on technical leader, product thinker and strategic partner, helping take new ideas from concept to launch, then continuously improving them to deliver meaningful customer and business outcomes. You'll work across engineering, product, design and business teams to shape what we build, how we build it and how we scale our ability to innovate. Your Expertise We're looking for an experienced, product-oriented engineer who combines deep technical expertise with the curiosity, ambition and leadership to build what's next. Your impact will include: Build new products from zero to one: Lead the technical design and development of new customer-facing products, services and third-party integrations, helping create new business opportunities for Airbnb. Shape technical strategy and architecture: Define the future state of major systems and services, designing flexible, reliable and scalable solutions that balance immediate product needs with long-term technical quality. Accelerate engineering innovation: Identify new approaches, reusable patterns, tooling and AI-enabled development opportunities that allow engineering teams to deliver more products and integrations without proportionally increasing complexity or resources. Own the full product lifecycle: Partner with product and design teams from early discovery and ideation through development, launch, iteration and product-market fit, ensuring solutions deliver measurable value to Hosts and the business. Lead across the technology stack: Apply your expertise across backend systems, APIs, frontend, mobile and distributed architecture, remaining hands-on where needed to solve complex engineering challenges. Drive technical excellence: Guide engineers across teams in making sound architectural decisions, navigating technical trade-offs and maintaining high standards of reliability, performance, efficiency and user experience. Influence beyond your immediate team: Collaborate with engineering, product, UX, data science, data engineering and business stakeholders to align technical decisions with broader product and commercial objectives. Challenge what's possible: Bring fresh thinking, question existing approaches and proactively identify opportunities to build better products, move faster and expand the impact of our engineering organisation. Technical Experience & Capabilities 9+ years of software engineering experience , ideally within fast-paced, product-led technology environments, with a track record of delivering complex, high-impact solutions. Strong backend engineering expertise , including designing and developing large-scale, service-oriented and distributed systems. Proven experience building customer-facing products from zero to one , contributing to product definition, technical architecture, development and launch. End-to-end product ownership , with experience iterating on launched products, responding to customer feedback and improving adoption, usability and business outcomes. Broad full-stack engineering capability , with the confidence to work across backend, frontend, mobile, APIs and system architecture as technical challenges require. Strong architectural design skills , including high-scale distributed services, well-designed APIs, data pipelines, efficient algorithms and reliable integrations. Sound technical judgment , with the ability to balance speed of delivery, experimentation, scalability and long-term engineering quality. A product-first engineering mindset , with an understanding that technical Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.   How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £120,000 — £150,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Staff Data Engineer, Enterprise Core Datasets, Tech Foundations The Community You Will Join: At Airbnb, trustworthy data powers business decisions, product innovation, and operational efficiency. The Enterprise Core Datasets team builds the technical data foundations that help Airbnb understand how the business operates, where resources are invested, and how new technologies create value. Our scope spans high-impact datasets across the organization: measuring AI adoption, usage, and cost; understanding revenue, costs, and profitability through Unit Economics; integrating non-platform data from Jira and other enterprise applications; and powering critical company metrics such as Gross Booking Value and Revenue. You will join a team that values thoughtful architecture, engineering rigor, and operational ownership. We collaborate with engineering, product, analytics, finance, and business teams to turn complex requirements into dependable, reusable data assets. We welcome strong engineers who are curious about the business and eager to solve problems across diverse domains. The Difference You Will Make: As a Staff Data Engineer, you will provide hands-on technical leadership for datasets that shape decisions across Airbnb. Your work will help the organization measure AI adoption and spending, understand the economics of its products, and connect enterprise application data to meaningful business and operational insights. You will lead complex initiatives from problem definition and architectural design through implementation, validation, and production operations. You will build extensible data foundations that accommodate new AI tools, products, cost categories, and enterprise systems while maintaining clear definitions, traceability, and reliable historical data. Operating in an ecosystem that includes petabyte-scale datasets, you will improve correctness, freshness, performance, and cost efficiency. You will develop reusable frameworks that simplify source onboarding, reduce duplicated logic, and make critical data easier to discover and use. Through mentorship and contributions to Airbnb's shared data engineering tools and standards, your impact will extend across the data community. A Typical Day: Lead the architecture, implementation, and operation of high-impact data pipelines across AI usage and cost, Unit Economics, enterprise applications, and critical Financial metrics. Partner with stakeholders to define how AI adoption, consumption, and spending are measured across the organization, and build consistent data models that support those definitions. Evolve Unit Economics datasets to connect revenue and diverse cost drivers, enabling teams to understand product profitability and resource efficiency. Build reliable ingestion and transformation pipelines for non-platform systems such as Jira and other BizTech enterprise applications. Translate ambiguous requirements into clear source contracts, reusable fact and dimension models, and technical designs. Develop configurable pipelines and shared components that simplify onboarding new data sources, products, and business requirements. Establish automated testing, reconciliation, anomaly detection, and monitoring to protect data accuracy, completeness, and availability. Lead safe migrations and historical backfills through dependency analysis, validation, controlled cutovers, and recovery planning. Optimize distributed processing, storage, and query performance to improve freshness and reduce compute costs. Own production reliability through on-call participation, incident response, and lasting improvements to systems and runbooks. Shape the technical roadmap, lead design reviews, mentor engineers, and contribute improvements to Airbnb's Data Engineering Paved Path. Your Expertise: 9+ years of relevant industry experience with a Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience; or 6+ years of relevant experience with a PhD. A track record of leading complex data engineering initiatives from ambiguous requirements through architecture, delivery, and sustained production ownership. Deep expertise in SQL and strong programming skills in Python or Scala, with experience building maintainable, well-tested data systems. Extensive experience with distributed processing technologies such as Apache Spark and large-scale analytical storage systems. Strong data modeling skills, including fact and dimension design, slowly changing dimensions, incremental processing, and historical data management. Experience integrating heterogeneous sources, including APIs, enterprise applications, event data, and transactional systems, while managing schema changes and source reliability. Proven ability to build reliable pipelines and execute migrations and backfills while preserving correctness and downstream compatibility. Experience establishing data quality controls, observability, lineage, governance, and effective incident recovery practices. Strong performance engineering skills, including diagnosing bottlenecks and optimizing distributed computation, storage, and query execution. The ability to align stakeholders across engineering and business functions, communicate architectural tradeoffs, and drive decisions across team boundaries. Demonstrated technical leadership through mentorship, architectural guidance, and improvements to shared engineering practices. Curiosity and sound judgment when learning new domains and balancing immediate delivery needs with long-term system health. Experience with AI usage or cost measurement, cloud cost attribution, Unit Economics, enterprise application data, or financial and payments datasets is a plus. Familiarity with workflow orchestration, SQL transformation frameworks, and modern table formats such as Apache Iceberg is also valuable. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Distribution Partnerships team's mission is taking Airbnb out to the world; working with a range of partners to embed Airbnb in highly trusted and contextually relevant environments to meet guests where they already plan and book their travel, experiences, and services. The team owns partnerships end to end, from initial ideation, strategy, engagement, and agreement through product launch and ongoing relationship management. Within it, the Business Development (BD) segment owns the front end of the partnership lifecycle: defining strategy, identifying and recruiting partners, structuring commercial agreements, and setting the foundation for long-term partnership success. BD works hand in hand with Partner Management, which grows, measures, and continuously improves each partnership after launch. This role owns partner management for a portfolio of live distribution partners, with approximately 70% of time on day-to-day management and strategic development of existing partners and 30% supporting the team on new partners and renewals, and is growing to become an end to end partnerships leader. The Difference You Will Make: We are looking for an experienced, proactive Senior Partnerships Manager to join our Distribution Partnerships team, reporting to the Director, Distribution Partnerships.  You will manage a portfolio of live distribution partners across our verticals, such as financial services, airlines and loyalty programs, and business travel platforms (the mix may change as priorities shift), and support new partner deals and renewals as you grow into the role. In the future, you will have an opportunity to contribute to the distribution strategy, help define which segments and partners to target, and support negotiations and deal structuring on individual partnerships. You will carry each deal through launch and into long-term growth, establishing the measurement, forecasting, and feedback loops that let the wider team scale the program globally. Our partnerships are powered by a portfolio of products that are still being built (embedded booking, points earn and pay with points, embeds, and a partner portal), so you will work closely with Product and Engineering on what partners need and what we can ship. This is a highly cross-functional, high-ambiguity individual-contributor role suited to someone who thrives at the intersection of strategy, product, dealmaking, and partner development, and who can build a business from zero to one and one to ten with limited guidance. The role also includes project management and operations, often where processes are not yet defined, so we need someone scrappy and proactive who finds ways to unblock problems we have not identified yet. A Typical Day:  Partner management. Own the day-to-day relationship with your partners. Run regular partner reviews and QBRs, review funnels, track performance against targets (bookings, revenue, conversion), resolve escalations, and give early warning on at-risk partners. Success is measured by revenue growth and conversion improvement across your portfolio. Keep a feedback loop between partners and Product, Engineering, Marketing, and other cross-functional teams to shape the roadmap. Partnership strategy. Contribute to and execute the BD strategy for your partner categories, within the wider distribution strategy. Identify the highest-value partners and use cases, and bring a clear, well-supported point of view on how each category should grow, including commercial models, incentive structures, and the sequencing of partners needed to prove and scale it. Deal execution. Support the BD process for new partners and renewals, and progressively lead it on priority partnerships, from initial outreach and scoping through needs assessment, negotiation, term sheet, and contract execution. Help structure referral, revenue-share, points and rewards, and co-funded marketing agreements that balance short-term value with long-term scalability and create win-win outcomes for Airbnb, partners, Guests, and Hosts. Launch and ongoing growth. Lead each partnership through launch, then own ongoing performance. Set launch plans with Product and Marketing, track performance against targets, and optimize offers, placements, and experiences to grow results over the lifecycle of the partnership. Measurement and forecasting. Build the KPIs, ROI model, and reporting cadence for your partners using the team's measurement methodology. Forecast partner-sourced bookings and revenue; report results and financials to the Director, Finance, and senior stakeholders. Cross-functional leadership. Work closely with Finance, Legal, Product, Engineering, Payments, and Marketing to define partner requirements, model revenue opportunities, set success metrics, and develop contracting frameworks. Anticipate partner needs, build consensus, and represent the opportunity clearly to senior internal stakeholders so priority deals move quickly. Market and category expertise. Build deep expertise in the partner landscapes relevant to your categories. Monitor competitor activity and market shifts, including how other travel marketplaces approach B2B distribution, and bring well-developed recommendations to leadership. Program development. Capture learnings from early launches to build the playbooks, commercial templates, and partner onboarding processes that allow these categories to scale globally. Internal advocacy. Serve as the internal voice for your partners. Synthesize partner feedback and market insight for Product, Engineering, and Marketing to inform the roadmap, and help stakeholders understand the commercial opportunity and strategic importance of the categories you manage. Your Expertise: 8+ years of experience in business development, strategic partnerships, partner management, or distribution, with a track record of independently owning complex, multi-stakeholder partnerships and deals Experience managing a portfolio of live strategic partners and growing their performance over time through relationship development, partner business insights and expertise, funnel analysis, regular business reviews, and ongoing optimization of offers, placements, and experiences Ability to spot at-risk partnerships early, work through escalations, and build trusted, long-term relationships with partner teams at every level Experience managing or building partnership programs from scratch, including defining strategy, recruiting early partners, and developing commercial frameworks Strong commercial instincts and experience structuring and negotiating deals with diverse partner types, including referral, revenue-share, and loyalty or rewards models Strong analytical mindset; able to build ROI models and forecasts, use data to identify underlying trends, and make informed decisions. Comfort with Excel, Google Sheets, and AI tools Strong product and technical fluency; able to work closely with Product and Engineering on integrations and roadmap trade-offs Comfortable operating in ambiguous, fast-moving environments with limited precedent; able to make sound decisions with incomplete information and flourish with minimal guidance Experience working cross-functionally with Product, Engineering, Finance, Legal, and Marketing to align on strategy and move deals forward Exceptional communication, presentation, and influence skills; able to develop a compelling point of view and bring senior stakeholders along Ability to manage complex projects and operations, and to build process where none exists, while attending to both details and macro-level outcomes Experience with financial services, airlines and loyalty programs, business travel platforms, or in travel, marketplace, or consumer technology is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $157,000 — $185,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join : No global movement springs from individuals. It takes an entire team united behind something big. On the Delivery team at Airbnb, we're proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that's why we're working so hard to build the world's most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. Our India Global operations hub delivers several of Community Support's most sensitive and complex specialty services, working as one team with our global process leads. We are looking for an agile, operationally strong leader who knows how to motivate and inspire teams in a cutting-edge and fast-paced environment.   The Difference You Will Make : As a Senior Manager, Safety you will own end-to-end delivery for a portfolio of Global Operation's most sensitive and highest-severity specialty services, spanning close to 200 team members across Specialists, Team Specialists, Supervisors and Managers. You will be accountable for KPIs, people and the overall health of the business, with direct exposure to user-safety, regulatory and financial-loss risk and the authority to make final calls on complex, irreversible decisions.  You will act as senior delivery partner to the global process leads for your services — translating global agendas into on-the-ground execution and giving those leads a single accountable counterpart at site. You will be expected to build and maintain trusted relationships with senior stakeholders while constantly looking for opportunities to streamline and optimize our operations. As our portfolio evolves, you should expect the mix of services in scope to change, and be comfortable picking up new skills and queues as the business requires.   A Typical Day : Drive delivery performance across the portfolio: Manage the day-to-day operations of the services in scope, driving the highest level of performance from the teams and establishing the right performance management and coaching structure and cadence in collaboration with Delivery leaders and Quality teams Define, monitor, report and improve efficiency and quality metrics for each service based on its performance scorecard, keeping Global operations in India aligned to global standards while accounting for local nuance Adapt and pre-empt adaptations of the performance management structure based on shifting business priorities, volume patterns and peak planning Bring a data-driven lens to occupancy, SLA, capacity and workforce decisions, and make timely calls when the numbers move   Lead and grow a multi-layered leadership team: Lead a mixed layer of leadership — a Manager alongside Supervisors reporting in directly — which means being comfortable leading junior leadership hands-on rather than only through a manager layer Coach Supervisors on daily performance management as readily as you set quarterly direction, and stay close enough to the floor to spot execution gaps early Support Managers and Supervisors to ensure high employee engagement and delivery of a world class experience for both our community and our internal stakeholders Oversee team structure, recruitment, onboarding, training and upskilling plans, and build a credible succession and cross-skilling pipeline across the portfolio Be a focused, visible leader who creates supportive connections across the whole team through open communication, and who carries teams through change and periods of instability   Partner with global process leads and eliminate functional silos: Stay ahead of global Ops priorities and make sure ACC delivery is set up to execute them — owning the on-the-ground landing of global programmes to timeline and quality Surface operational pain points early enough to influence global design rather than after the fact, and carry ACC best practice back into the global forums Work across services and with Quality, Training, Business Process Improvement, Analytics and WFM to eliminate functional and working silos, so process changes land consistently rather than function by function Feed insights into process, policy and tooling improvements, and drive relationships and coordinate requests with shared services teams Support the global consolidation agenda where ACC is scaling towards becoming the primary or sole servicing site for a skill, ensuring transitions land without disruption to the community   Manage senior and executive stakeholders: Be responsible and accountable for executive and senior leadership stakeholder management, adapting your communication to the audience and remaining flexible and available to our leaders Have a deep understanding and expertise of our operations, workflows, policies and systems, so you can assess cases yourself and make the right call on what needs to be done to solve our users' issues Represent ACC credibly in global forums, holding policy, quality and risk conversations independently   Work with the long term in mind to reduce the volume and severity of complex cases: Track and understand the common themes behind complex cases and escalations, close the loop, and set up the right forums to solve root causes with cross-functional teams across Global Ops Partner with cross-functional Airbnb teams to champion improvements to our process, policies and product that improve the customer experience and reduce community escalations   Your Expertise : Strong end-to-end frontline operations management experience in a customer-facing environment, with a track record of owning KPIs, people and business health for a large team; overall experience of minimum 13 years. Highly agile — able to pick up new skills, services and queues quickly, and to re-prioritize as the portfolio and global agenda shift Advanced people leadership, performance management, coaching and mentoring experience, including leading through both a manager layer and direct supervisor relationships Comfortable operating hands-on with junior leadership: coaching Supervisors on daily execution while holding a longer-term agenda Ability to work in a high-pressure environment with visibility to sensitive, confidential and potentially traumatic content, and to support a team working with the same Experience in complex case management with VP-level stakeholders and above preferred; crisis management or Trust & Safety experience in a marketplace business is an advantage Strong influencing, presentation, interpersonal and teamwork skills — able to work collaboratively and consultatively across expansive business partner organizations, including global process leads and shared services Ability to handle multiple complex, fast-moving situations at once and make sound decisions with incomplete information Highly organized with strong project management skills, able to switch between very tactical, urgent work and long-term planning or programme management Strong analytical skills and a data-driven approach to operations High energy, strong attention to detail, and the ability to prioritize and deliver in a fast-paced environment Strong communication skills and the ability to take a team through significant change Bachelor's degree or equivalent required; MBA or other Master's degree preferred Ability to flex working hours to respond to global business demand; a high level of reactivity is expected Comfortable to work in 24*7 rotational shifts with your team, and work from office in Gurugram.   Our commitment to inclusion & belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.   India Annual Pay Range ₹4,900,000 — ₹7,000,000 INR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: The Airbnb Communications team delivers campaigns that keep Airbnb front of mind, helping to stimulate word-of-mouth and supporting direct traffic to the site. We're seeking an organized, passionate and versatile team contributor to support the Global Markets roadmap and support a Global Communications team that is developing year-round campaigns to insert Airbnb into a wide range of relevant conversations.  The difference you will make: This Senior Communications Manager role for Colombia, Argentina, Peru and Chile will be responsible for telling Airbnb's story, with a strong focus on growing positive brand awareness, and executing strategic communication plans in the country with support from the Regional Latam Comms team. The new hire will be working alongside a cross-functional team from the broader Business, Marketing, Policy and Legal teams to maintain the company's position with relevant stakeholders, supporting the company's voice on a range of topics including increasing brand awareness, driving consumer demand, government regulation, taxes and legal matters among others. This full-time role will be based in São Paulo, Brazil. The role will report to the Communications Lead, Spanish-Speaking South America and form part of the broader Latam Communications team. A typical day: Provide guidance and support to the Spanish-Speaking South America business on all communications matters. Develop a clear and thorough Policy, Corporate and Consumer communications plan and cadence for the market. Identify proactive press opportunities in support of legislative and policy priorities (i.e. moving a bill forward, demonstrating the impact of a tax agreement, outlining our policy positions) as well as business/consumer needs (e.g. pitches involving key target audiences and expansion opportunities for the business from consumers perspective. Manage all aspects of reactive press requests and ensure utilization of all tools available (data, industry research, host stories, etc.) to defend Airbnb's community and brand Develop written materials (story pitches, messaging guidelines, Q&As, briefs, presentations, speeches, etc.) and manage approval process with stakeholders Help prepare Airbnb spokespeople (Campaign Managers, Country Managers, Airbnb Executives, etc.) for public speaking engagements, media interviews, etc.  Develop and manage relationships with key reporters in the market. Identify proactive press opportunities and drive national/global announcements, in support of policy, corporate and consumer communications goals.  Identify and drive executive communications opportunities  Supports local operations for the Global Consumer & Entertainment team in Spanish-Speaking South America for international consumer campaigns across Icons, Celebrity Hosting and Local Consumer Campaigns. Ability to oversee creative ideation and execution for individual Icons, Consumer, Corporate and Policy Communications campaigns and act as Project Manager and Program Manage Develops and manages individual project budget trackers. Manages key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts. Work effectively within a high-performing international team with evolving priorities and rapidly changing timelines. Your expertise: Bachelor's Degree in a related field 8+ years of Communications/Public Relations experience, either working in an agency or in-house Fluency in both written and spoken English and Spanish is a must.  Expert knowledge of the region's media environment and political landscape including public policy matters - more specifically relating to traveling, housing, technology, and the short term rental industry. Proven-track record of building and activating effective communications initiatives inside a private company or PR agency. Possesses a strong understanding of the region's cultural trends and pop culture and has experience working with industry partners to build effective campaigns. Understanding of celebrity/influencer marketing and local social media channels.  Experience working with and executing celebrity/influencer campaigns. Ability to work collaboratively with multi-functional leads in a matrix organization.  Excellent writing skills with samples to share. Creative and strategic thinker Passion for Airbnb and the mission of the company. Experience working on projects in a fast-paced environment. Strong organizational skills and attention to detail. Strong verbal communications and interpersonal skills. Maintaining enthusiasm and calm demeanor in stressful situations. Experience working with and managing multiple stakeholders on cross-functional projects Proactive self-starter with a proven track record of taking initiative The ideal candidate is proactive, engaged, and solution-oriented Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Brazil Monthly Pay Range R$22.000 — R$27.500 BRL   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Quality Insights Lead (QIL) supports the daily operations of the Quality program, setting a high standard for quality across the Customer Support (CS) organization. Reporting to the Quality Manager, the QIL drives continuous improvement through Quality initiatives, including analysis, business case development, reporting on Quality monitoring, and applying Problem Solving Methodologies. They ensure all assigned tasks are completed on time, collaborate with other CS teams as the Quality representative, and may oversee Quality Partner sites as needed. The QIL also serves as a brand ambassador, upholding exceptional customer service standards. A Typical Day: Provide daily support for Quality programs. Design and oversee deep-dive projects for regional QIA teams to drive service improvements, managing through to project completion. Execute QI and ad-hoc after-action reviews. Use transaction monitoring insights to develop targeted continuous improvement initiatives for customer service enhancements. Utilize AI-driven conversation intelligence solutions, such as Observe.AI , to oversee and analyze customer interactions at scale, validating model-driven scores and automated evaluations to pinpoint systemic performance gaps. Convert machine-generated insights from AI-assisted monitoring into strategic service enhancements and targeted coaching priorities. Participate in and lead global calibration sessions with internal and partner teams to standardize Quality monitoring and Problem Solving methodologies. Provide feedback on coaching effectiveness for internal and partner Team Leads, fostering a coaching culture. Coach CS agents to achieve Quality program standards. Act as the Quality representative for other CS teams (e.g., CM, BPI, Training) and contribute to relevant projects. Collect, analyze, and propose changes derived from Support Ambassador roundtable insights at internal and partner sites. Travel to partner sites to implement, train, and run key QA initiatives (e.g., onboarding workshops, certifications). Master CS policies, procedures, and workflows, ensuring timely knowledge updates for regional QIA teams. Conduct spot checks on Quality Analysts and report findings to their QA Leads/Managers. Recommend actions to improve based on QA dashboard outcomes. Upskill in relevant or new service tiers when needed. Lead Quality at partner sites if required. Your Expertise: Technical & Analytical Depth; strong analytical, statistical, and automation background — able to design and build AI-enabled tooling that streamlines review processes while maintaining rigor and high-quality analysis. Pursuing Excellence ; setting the highest standards for the quality of work produced while holding yourself and others accountable Collaborative ; skilled working with cross-functional peers/teams Presenting and Influencing ; ability to develop action plans, business cases and data driven reporting that you would present to all levels of the organization Coaching ; You objectively analyze performance and provide regular feedback. You modify your approach to suit your audience. Ability to maintain high levels of confidentiality while providing analysis and coaching.Maintain high levels of confidentiality while performing analysis and coaching Solving Problems ; You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. Managing Time Efficiently ; You prioritize correctly, focusing your efforts on the things that are most important. You stay organized to ensure successful multitasking. Role Requirements: 4-6 years of Customer Experience management experience in a rapidly growing partner network Experience working in a QA Specialist or related role Working knowledge of contact center end to end processes Working knowledge of customer service assessment tools, i.e., Net Promoter System Working knowledge of google suite, including sheets Experience leading, inspiring and motivating others to meet goals and metrics Passionate about setting a high bar of exceptional customer service Highly-developed analytical and critical-thinking skills Ability to spot trends in data and provide recommended actions to drive performance Experience with AI automation workflows within contact center Quality environments; includes validating AI-generated outputs, identifying anomalies, and interpreting model-driven trends to formulate actionable service improvements. Excellent written and verbal communication skills Ability to obtain COPC certification Bachelor's degree required Travel to partner sites expected up to 20% Work with Operations teams in the region to address escalated issues, dips in performance and the roll out of new Quality initiatives to drive performance. Prefer to Have: Exceptional coaching abilities Advanced knowledge of Excel or Google Docs Strong knowledge of NPS and Quality tools (e.g. Medallia) Hands-on experience utilizing Observe.AI or equivalent AI-driven conversation intelligence solutions, specifically involving speech analytics, automated scoring, and real-time guidance. Expertise in market-leading contact center Quality Assurance platforms and global program frameworks. Proven ability to operate alongside AI automation workflows; includes assessing AI-facilitated customer interactions, pinpointing model anomalies, and converting machine-generated insights into strategic service enhancements. Quality Assurance certification (e.g. COPC)  Ability to create and deliver presentations to the organization Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.   How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.   India Annual Pay Range ₹1,610,000 — ₹2,110,000 INR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.