Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: The Airbnb Communications team delivers campaigns that keep Airbnb front of mind, helping to stimulate word-of-mouth and supporting direct traffic to the site. We're seeking an organized, passionate and versatile team contributor to support the Global Markets roadmap and support a Global Communications team that is developing year-round campaigns to insert Airbnb into a wide range of relevant conversations. The difference you will make: This Senior Communications Manager role for Colombia, Argentina, Peru and Chile will be responsible for telling Airbnb's story, with a strong focus on growing positive brand awareness, and executing strategic communication plans in the country with support from the Regional Latam Comms team. The new hire will be working alongside a cross-functional team from the broader Business, Marketing, Policy and Legal teams to maintain the company's position with relevant stakeholders, supporting the company's voice on a range of topics including increasing brand awareness, driving consumer demand, government regulation, taxes and legal matters among others. This full-time role will be based in São Paulo, Brazil. The role will report to the Communications Lead, Spanish-Speaking South America and form part of the broader Latam Communications team. A typical day: Provide guidance and support to the Spanish-Speaking South America business on all communications matters. Develop a clear and thorough Policy, Corporate and Consumer communications plan and cadence for the market. Identify proactive press opportunities in support of legislative and policy priorities (i.e. moving a bill forward, demonstrating the impact of a tax agreement, outlining our policy positions) as well as business/consumer needs (e.g. pitches involving key target audiences and expansion opportunities for the business from consumers perspective. Manage all aspects of reactive press requests and ensure utilization of all tools available (data, industry research, host stories, etc.) to defend Airbnb's community and brand Develop written materials (story pitches, messaging guidelines, Q&As, briefs, presentations, speeches, etc.) and manage approval process with stakeholders Help prepare Airbnb spokespeople (Campaign Managers, Country Managers, Airbnb Executives, etc.) for public speaking engagements, media interviews, etc. Develop and manage relationships with key reporters in the market. Identify proactive press opportunities and drive national/global announcements, in support of policy, corporate and consumer communications goals. Identify and drive executive communications opportunities Supports local operations for the Global Consumer & Entertainment team in Spanish-Speaking South America for international consumer campaigns across Icons, Celebrity Hosting and Local Consumer Campaigns. Ability to oversee creative ideation and execution for individual Icons, Consumer, Corporate and Policy Communications campaigns and act as Project Manager and Program Manage Develops and manages individual project budget trackers. Manages key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts. Work effectively within a high-performing international team with evolving priorities and rapidly changing timelines. Your expertise: Bachelor's Degree in a related field 8+ years of Communications/Public Relations experience, either working in an agency or in-house Fluency in both written and spoken English and Spanish is a must. Expert knowledge of the region's media environment and political landscape including public policy matters - more specifically relating to traveling, housing, technology, and the short term rental industry. Proven-track record of building and activating effective communications initiatives inside a private company or PR agency. Possesses a strong understanding of the region's cultural trends and pop culture and has experience working with industry partners to build effective campaigns. Understanding of celebrity/influencer marketing and local social media channels. Experience working with and executing celebrity/influencer campaigns. Ability to work collaboratively with multi-functional leads in a matrix organization. Excellent writing skills with samples to share. Creative and strategic thinker Passion for Airbnb and the mission of the company. Experience working on projects in a fast-paced environment. Strong organizational skills and attention to detail. Strong verbal communications and interpersonal skills. Maintaining enthusiasm and calm demeanor in stressful situations. Experience working with and managing multiple stakeholders on cross-functional projects Proactive self-starter with a proven track record of taking initiative The ideal candidate is proactive, engaged, and solution-oriented Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Brazil Monthly Pay Range R$22.000 — R$27.500 BRL Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Quality Insights Lead (QIL) supports the daily operations of the Quality program, setting a high standard for quality across the Customer Support (CS) organization. Reporting to the Quality Manager, the QIL drives continuous improvement through Quality initiatives, including analysis, business case development, reporting on Quality monitoring, and applying Problem Solving Methodologies. They ensure all assigned tasks are completed on time, collaborate with other CS teams as the Quality representative, and may oversee Quality Partner sites as needed. The QIL also serves as a brand ambassador, upholding exceptional customer service standards. A Typical Day: Provide daily support for Quality programs. Design and oversee deep-dive projects for regional QIA teams to drive service improvements, managing through to project completion. Execute QI and ad-hoc after-action reviews. Use transaction monitoring insights to develop targeted continuous improvement initiatives for customer service enhancements. Utilize AI-driven conversation intelligence solutions, such as Observe.AI , to oversee and analyze customer interactions at scale, validating model-driven scores and automated evaluations to pinpoint systemic performance gaps. Convert machine-generated insights from AI-assisted monitoring into strategic service enhancements and targeted coaching priorities. Participate in and lead global calibration sessions with internal and partner teams to standardize Quality monitoring and Problem Solving methodologies. Provide feedback on coaching effectiveness for internal and partner Team Leads, fostering a coaching culture. Coach CS agents to achieve Quality program standards. Act as the Quality representative for other CS teams (e.g., CM, BPI, Training) and contribute to relevant projects. Collect, analyze, and propose changes derived from Support Ambassador roundtable insights at internal and partner sites. Travel to partner sites to implement, train, and run key QA initiatives (e.g., onboarding workshops, certifications). Master CS policies, procedures, and workflows, ensuring timely knowledge updates for regional QIA teams. Conduct spot checks on Quality Analysts and report findings to their QA Leads/Managers. Recommend actions to improve based on QA dashboard outcomes. Upskill in relevant or new service tiers when needed. Lead Quality at partner sites if required. Your Expertise: Technical & Analytical Depth; strong analytical, statistical, and automation background — able to design and build AI-enabled tooling that streamlines review processes while maintaining rigor and high-quality analysis. Pursuing Excellence ; setting the highest standards for the quality of work produced while holding yourself and others accountable Collaborative ; skilled working with cross-functional peers/teams Presenting and Influencing ; ability to develop action plans, business cases and data driven reporting that you would present to all levels of the organization Coaching ; You objectively analyze performance and provide regular feedback. You modify your approach to suit your audience. Ability to maintain high levels of confidentiality while providing analysis and coaching.Maintain high levels of confidentiality while performing analysis and coaching Solving Problems ; You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. Managing Time Efficiently ; You prioritize correctly, focusing your efforts on the things that are most important. You stay organized to ensure successful multitasking. Role Requirements: 4-6 years of Customer Experience management experience in a rapidly growing partner network Experience working in a QA Specialist or related role Working knowledge of contact center end to end processes Working knowledge of customer service assessment tools, i.e., Net Promoter System Working knowledge of google suite, including sheets Experience leading, inspiring and motivating others to meet goals and metrics Passionate about setting a high bar of exceptional customer service Highly-developed analytical and critical-thinking skills Ability to spot trends in data and provide recommended actions to drive performance Experience with AI automation workflows within contact center Quality environments; includes validating AI-generated outputs, identifying anomalies, and interpreting model-driven trends to formulate actionable service improvements. Excellent written and verbal communication skills Ability to obtain COPC certification Bachelor's degree required Travel to partner sites expected up to 20% Work with Operations teams in the region to address escalated issues, dips in performance and the roll out of new Quality initiatives to drive performance. Prefer to Have: Exceptional coaching abilities Advanced knowledge of Excel or Google Docs Strong knowledge of NPS and Quality tools (e.g. Medallia) Hands-on experience utilizing Observe.AI or equivalent AI-driven conversation intelligence solutions, specifically involving speech analytics, automated scoring, and real-time guidance. Expertise in market-leading contact center Quality Assurance platforms and global program frameworks. Proven ability to operate alongside AI automation workflows; includes assessing AI-facilitated customer interactions, pinpointing model anomalies, and converting machine-generated insights into strategic service enhancements. Quality Assurance certification (e.g. COPC) Ability to create and deliver presentations to the organization Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits. India Annual Pay Range ₹1,610,000 — ₹2,110,000 INR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes team grows Airbnb's destination business. We manage a competitive portfolio of accommodations that meets guest expectations for value, variety, and quality. We help all types of hosts grow their business through new products, partnerships, best practices, and innovation. The Difference You Will Make: In this role, you will take full ownership of growing Airbnb's destination business in Indonesia. You will lead your team to partner with top local hosts to improve host quality, optimize listings, and grow account performance. You will design and execute local initiatives that grow high-value inventory and support host success across every segment. You will work in close partnership with Global Markets, Product, Legal, Policy, Communications, and Marketing to drive sustainable growth for Airbnb in the country. A Typical Day: Develop and execute comprehensive destination strategies to scale the local business across target cities in Indonesia. Lead, motivate, and coach a team of Market Managers to grow Airbnb's Homes and Hotels business in Indonesia through effective account management and key country initiatives. Localize global and regional strategies to fit local nuances, including consumer behavior, regulations, and competitive dynamics. Onboard and manage partners, and optimize their listings to drive engagement and performance. Build relationships with key accounts, evaluate growth opportunities, and lead joint initiatives. Plan and oversee host engagement at scale, including programs, campaigns, and communications that reach hosts across target cities. Work with cross-functional teams to drive adoption of new products and initiatives that improve listing quality, host engagement, and market share. Identify market trends and opportunities, and provide solutions to overcome barriers and capitalize on emerging demand or regulatory shifts. Represent Airbnb at external speaking events, industry forums, and partner gatherings. Coach team members to reach their full potential in their current role while developing them for future roles within the organization. Your Expertise: 15+ years of experience in commercial roles, strategy, business development, or marketplace management. Experience in the OTA or travel technology sector. 5+ years managing teams, with a track record of growing and scaling high-performing organizations. Fluency in English and Bahasa Indonesia is a must Strong analytical and strategic skills, using data to uncover opportunities, shape portfolio strategy, and guide market decisions. A blend of operational and commercial skills to acquire supply across multiple channels. Proven ability to influence product, policy, and cross-functional teams to unlock new revenue and improve host and market performance. Fluency with dashboards and analytics tools to drive team and individual performance. Demonstrated success achieving results through others, including performance management and team building. A bold, compassionate leader who gives clear direction, constructive feedback, and hands-on coaching, and who builds an inclusive, high-performing culture in close partnership with regional and global teams. Highly organized, able to run multiple initiatives at once and turn strategy into results. Extensive Domestic & International Travel required Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. La communauté que vous rejoindrez : Lorsqu'un incident de sécurité grave touche, ou menace de toucher, notre communauté ou l'entreprise, l'équipe de gestion des crises communautaires (Community Crisis Management, CCM) s'emploie à coordonner une intervention rapide et efficace à l'échelle de l'entreprise afin de limiter les préjudices qui pourraient se poursuivre. L'équipe est responsable des décisions immédiates et en rend compte. Elle gère l'intervention interfonctionnelle lors de crises de sécurité graves sur la plateforme, veille à ce que la direction d'Airbnb soit bien informée et mobilisée, et signale aux responsables des équipes concernées les causes profondes ou les vulnérabilités mises au jour tout au long de l'intervention. La différence que vous ferez : À titre d'enquêteur ou d'enquêteuse en situation de crise communautaire, vous allez gérer votre propre charge de dossiers et dirigez l'intervention au quotidien, avec un point de validation défini pour les décisions qui créent un précédent ou comportent une exposition publique. Vous évaluez les incidents et partagez avec l'équipe ce que vous avez appris. Une journée type : Traitement des dossiers de crise Évaluer les incidents entrants et recommander si un dossier atteint le seuil de mise en œuvre du protocole de crise, en rédigeant des résumés assez concis et complets pour que le décideur puisse agir sans avoir à les retourner pour obtenir des précisions. Définir et piloter les mesures de gestion de dossiers nécessaires pour que les parties prenantes puissent intervenir efficacement, en respectant l'échéancier de l'incident. Rechercher les précédents et consulter les parties prenantes lorsqu'un dossier ne correspond pas à un modèle établi, et présenter l'option recommandée avec son raisonnement plutôt qu'une question ouverte. Préparer des aperçus concis et les prochaines étapes pour les dossiers urgents, sous surveillance ou activés, et signaler les mises à jour d'équipe ou les points administratifs lors des rencontres régionales. Communication et gestion des parties prenantes Rédiger les communications relatives aux dossiers de crise destinées aux parties prenantes de haut niveau, et fournir les détails du dossier et l'évaluation sur lesquels reposent les notes d'information à la direction. Tenir les parties prenantes et la direction de la gestion mondiale des crises (Global Crisis Management, GCM) au courant de l'état des dossiers de façon proactive, avant même qu'elles ne le demandent. Assurer la communication quotidienne avec vos partenaires interfonctionnels attitrés : maintenir un contact régulier, vous présenter aux rencontres préparé, avec un ordre du jour établi et transmettre à l'équipe mondiale de la GCM ce que vous apprenez. Amélioration systémique Signaler les cas où une politique, un produit ou un processus a fait défaut à un membre de la communauté, avec suffisamment de précision pour que l'équipe responsable puisse agir. L'objectif est de combler la lacune qui a permis l'incident, et pas seulement de résoudre l'incident. Maintenir l'exactitude de l'outil de gestion de cas pour vos propres dossiers et signaler les problèmes de données ou de retards de traitement que vous remarquez, afin que la vue d'ensemble de l'équipe sur la charge de travail mondiale demeure fiable. Contribution à l'équipe Réviser les évaluations de vos collègues avant leur soumission, à titre de deuxième regard, en vérifiant les erreurs, les parties prenantes manquantes et les recommandations qui gagneraient à être ajoutées. Partager avec l'équipe ce que vous apprenez de vos dossiers et de vos relations avec les parties prenantes. Contribuer à la culture d'équipe et à un environnement de travail où les gens peuvent accomplir ce travail de façon durable. Rigueur opérationnelle Tenir la documentation et les outils de suivi des dossiers selon une norme qui permet des analyses exactes et des transferts de dossiers fluides, au sein d'une même région et entre les régions. Respecter les ententes de niveau de service (ENS)établis et signaler tôt un dossier risquant de dépasser le délai, plutôt qu'après coup. Votre expertise : 6 ans ou plus d'expérience en soutien à la clientèle ou en première ligne, dans le traitement de dossiers sensibles ayant fait l'objet d'une escalade, y compris du travail en situation de crise ou auprès de survivants, par exemple dans une ligne d'écoute de crise, en défense des droits des victimes, en intervention d'urgence ou en confiance et sécurité. Expérience démontrée de collaboration avec des responsables interfonctionnels au sein d'une organisation matricielle. Expérience de travail interfonctionnel dans un environnement au rythme soutenu. Solides compétences en organisation et grand souci du détail. Excellentes aptitudes en communication et en relations interpersonnelles. Capacité de rester concentré et calme dans des situations stressantes. Capacité de travailler selon un horaire flexible, y compris les soirs et les fins de semaine au besoin. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $85,000 — $100,000 CAD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples: Growth Platform: Designed to increase supply and retain existing hosts. Policy Platform: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges. Community Platform: Establishes a social platform to drive community enablement, collaboration, and success. Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own. Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests. The Difference You Will Make: As an Engineering Manager, you will lead and grow a high-performing team of engineers, fostering a culture of technical excellence, innovation, and craftsmanship while building scalable, reliable, and impactful systems that drive Airbnb's growth. Our team is building an AI-driven growth platform to power Airbnb's supply expansion by leveraging AI-driven intelligence to generate sales insights, address diverse supply needs, empower existing hosts to succeed, and attract high-quality hosts to the platform. You will partner closely with product, data science, design, business, and other cross-functional teams to define the team's long-term technical vision, strategy, and roadmap. You will represent your team with global leadership, drive operational excellence, and guide the development of innovative AI-powered solutions that address complex business challenges. This is a highly visible opportunity to combine technical leadership, people development, and strategic thinking to shape the future of Airbnb's supply growth platform and make a lasting impact on the company's growth trajectory. A Typical Day: Technical Leadership: Define and execute the technical strategy for trust and safety initiatives, ensuring alignment with Airbnb's long-term goals. Team Management: Hire, mentor, and lead a high-performing engineering team. Foster a culture of innovation, and continuous improvement. Cross-Functional Collaboration: Work closely with product managers, data scientists, and partner engineering teams to develop effective, scalable solutions. Project Oversight: Lead end-to-end project execution, ensuring high-quality delivery across the software development lifecycle. Stakeholder Engagement: Provide clear communication of project status, risks, and opportunities to senior leadership and partners. Operational Excellence: Champion best practices for reliability, scalability, and incident response. Maintain operational readiness for critical systems. Industry Awareness: Stay current on trends in Trust & Safety, and drive adoption of best practices and innovations within the team. Global Alignment: Work with global counterparts to ensure the India team's initiatives are aligned with broader Trust & Safety goals. Your Expertise: Bachelor's degree in Computer Science or a related field (or equivalent practical experience). Overall 10+ years of industry experience, including 2–5+ years in engineering management. Proven track record of delivering large-scale, secure, and reliable systems. Strong experience in leading technical strategy and building scalable engineering, data, or machine learning systems. Expertise in leading AI/ML teams and delivering AI-powered solutions is a strong plus. Proficiency in at least one major language (e.g., Java, Python, Go, Ruby). Demonstrated ability to hire and retain top-tier engineering talent. Excellent communicator - capable of bridging technical and non-technical audiences. Experience setting multi-year strategies and aligning diverse stakeholders. Background working in fast-paced, agile environments with cross-functional teams. Passion for trust, safety, and driving positive social impact. Strong commitment to fostering diversity, equity, and inclusion within teams. Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: When a significant severe safety incident impacts, or threatens to impact, our community or company, the Community Crisis Management (CCM) team works to coordinate a swift and effective response across the company to mitigate any continued damage. The team is responsible and accountable for immediate decisions, managing the cross-functional response to severe safety crises on the platform, keeping Airbnb leadership properly informed and involved, and for alerting relevant team leaders to any root causes or vulnerabilities that may have been uncovered throughout the response. The Difference You Will Make: As a Community Crisis Investigator, you carry your own caseload and run the day-to-day response, with a defined check-in point for the calls that set precedent or carry external exposure. You assess incidents and bring what you learn back to the team. A Typical Day: Crisis Case Work Assess incoming incidents and recommend whether a case meets the threshold for crisis implementation, drafting summaries concise and comprehensive enough that the decision-maker can act on them without sending them back. Outline and drive the case management actions needed for stakeholders to respond effectively, keeping the response moving inside the incident's timeline. Research case precedent and consult stakeholders when a case does not fit an established pattern, and bring your recommended option with its reasoning rather than an open question. Prepare concise overviews and next steps for urgent, monitoring, or implemented cases, and note team updates or housekeeping items during regional check-ins. Communication and Stakeholder Management Draft crisis case communication for senior stakeholders, and supply the case detail and assessment that executive notifications are built from. Keep stakeholders and GCM (Global Crisis Management) leadership current on case status proactively, before they ask. Hold day-to-day communication with your assigned cross-functional partners: maintain regular contact, come prepared to the agenda, and bring what you learn back to the global GCM team. Systemic Improvement Flag where policy, product, or process failed the community member, with enough specificity that the owning team can act. The goal is closing the gap that allowed the incident, not only resolving the incident. Keep the case management tool accurate for your own cases and raise data or backlog problems you notice, so the team's view of the global caseload stays trustworthy. Team Contribution Review peers' assessments as a second pair of eyes before submission, checking for errors, missing stakeholders, and recommendations worth adding. Share what you learn from your cases and stakeholder relationships with the team. Contribute to team culture and to a working environment where people can do this work sustainably. Operational Rigor Maintain case documentation and trackers to a standard that supports accurate analytics and clean handoffs within and across regions. Complete work within the dedicated SLAs, and raise it early when a case is at risk of slipping rather than after it has. Your Expertise: 6+ years of experience in customer support or front-line work handling escalated, sensitive cases, including crisis or survivor-facing work such as a crisis line, victim advocacy, emergency response, or trust and safety. Proven track record of working collaboratively with multi-functional leads in a matrixed organization. Experience working cross-functionally in a fast-paced environment. Strong organizational skills and attention to detail. Strong communication and interpersonal skills. Ability to stay focused with a calm demeanor in stressful situations. Ability to work a flexible schedule, including nights and weekends as needed. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is for an existing vacancy within the organization. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $85,000 — $100,000 CAD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe. What you'll do We're looking for a Monetization Operations Analyst to join our growing team. You'll help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers. Responsibilities Onboard sold custom contracts into our billing systems. Work with legal contracts with strong attention to detail and accuracy. Develop and manage scalable billing and collection processes for complex user agreements and new business operations. Build scalable and auditable onboarding processes for new and existing users. Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements. Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections. Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience. Help scope, build, and deliver continuous process improvements that enhance operations. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products. Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions. Ability to be detail-oriented while visualizing the larger impact of a series of transactions. Strong problem-solving skills and the ability to navigate data and people to find answers. Strong operating rigor, including organizational and time management skills. Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers. Motivation and flexibility to work well in a high-growth environment where things change quickly. Preferred qualifications Ability to trace process impacts from situation to end customers and business financial outcomes. Knowledge of or experience in the payments industry. Demonstrated professional experience using GSuite, Excel, and working with large data sets. Experience with SQL. Demonstrated project management or consulting experience and the ability to work cross-functionally. A builder's mindset and a willingness to question assumptions and conventional wisdom. A passion for learning and solving problems through infrastructure and automation.
About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and open up new business opportunities. Our mission is to increase the GDP of the internet, and we have a lot of work ahead. That gives you an unusual opportunity to help put the global economy within everyone's reach while doing the most important work of your career. About the team The Startup SaaS Platforms team works with European startups in one of Stripe's must-win segments. SaaS platforms are companies that use Stripe to embed payments and make financial services a core part of their products, such as Shopify, Mindbody, and Lightspeed. For these companies, their partnership with Stripe is vital to the success of their businesses. SaaS platforms are a global priority for Stripe, and our team finds and wins Stripe's future strategic accounts in Europe. We partner with high-potential companies early and help them use Stripe's solutions to better support their users, scale globally, and create new revenue streams by monetising payments and financial services. What you'll do We're hiring an Account Executive to win new business with pre-revenue and early-stage SaaS platform startups across the United Kingdom and Ireland. This is a new-logo role. Your job is to find the most promising founders building platforms today, win their business for Stripe before they choose another provider, and get them live with the right integration from day one. You'll work alongside our SaaS Platform Account Executives as the team's dedicated hunter for the earliest stage of the market. You'll own the pre-revenue and early-revenue segment end to end, from generating pipeline and handling inbound demand to closing deals and getting each new platform activated. Early-stage platforms make their payments decisions early and rarely revisit them. They also often need several products from the start, including embedded payments, connected-account onboarding, payouts, and monetisation. Winning them early and selling the right solution gives Stripe a lasting position with the platforms that will scale fastest. This is a high-velocity sales role with short cycles, a high volume of opportunities, and plenty of competitive deals. Responsibilities Build and run your own pipeline. Prospect high-potential pre-revenue and early-stage SaaS platforms across the United Kingdom and Ireland, and turn inbound interest from early-stage platforms into qualified opportunities. Win new logos. Run fast, consultative sales cycles from discovery to close and win competitive evaluations against other payments providers. Sell the right solution from the start. Understand each founder's business model and position the right Stripe Connect integration and payments monetisation strategy so that new platforms are set up to scale. Close and activate. Negotiate and close deals, then work with Solutions Architects, Product, Risk, and Operations to get new platforms live quickly. You'll be measured on new business won and activated. Source new business through the ecosystem. Build relationships with founders, venture capital firms, accelerators, and startup communities across the United Kingdom and Ireland to create pipeline and grow Stripe's presence among early-stage founders. Work with the SaaS Platform Account Executive team. Share market intelligence on emerging platforms and pass on accounts that have moved beyond the early stage so that each seller can focus on the opportunities where they can have the greatest impact. Bring what you learn from the market back to Product and go-to-market teams to sharpen how Stripe wins early-stage platforms. Who you are You're a self-starting hunter who enjoys finding and winning new business. You like working with founders, you're comfortable leading technical conversations, and you can run many deals at once without compromising quality. You know how to qualify quickly, create urgency, and close. You're competitive, resilient, and keen to build your skills in a fast-changing environment. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 2+ years of experience in a new-business sales role, such as a closing Account Executive role or a Sales or Business Development Representative role, with a track record of progression and pipeline generation A proven record of meeting or exceeding new-business targets Strong prospecting skills, with experience building your own pipeline through outbound and inbound channels Experience running high-velocity sales cycles from the first conversation through to close The ability to understand technical products and explain their value clearly to technical and non-technical buyers Comfort with rejection, competitive deals, and ambiguous, fast-moving environments A bias towards team success, collaboration, and knowledge sharing Proficiency in written and spoken English Preferred qualifications Experience selling to early-stage or venture-backed startups, ideally in the United Kingdom and Ireland An established network in the United Kingdom and Ireland startup ecosystem, including founders, venture capital firms, and accelerators Experience selling at a high-growth technology company Comfort with API-first products and technical sales conversations Experience in payments, fintech, or SaaS platform sales
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue team The Revenue team drives Affirm's top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm's products. About the team Marketing Services drives growth through merchant and platform partnerships, integrated marketing programs, marketplace experiences, and events that deepen relationships and create value for Affirm and our partners. What you'll do Set the long-term vision and strategy for Marketing Services, establishing how Affirm leverages merchant and platform partnerships, marketing solutions, and experiences to drive growth, deepen partner relationships, and strengthen Affirm's market position. Oversee our Marketing Services team to make sure they are deploying co-marketing investments in the most efficient way possible to support our merchant partnerships. Lead the Marketplace Partnerships, Partner Marketing, and Platform Marketing teams through experienced people leaders, setting clear priorities, operating models, and measures of success. Shape Affirm's partner and industry events strategy to deepen relationships, create commercial opportunities, and advance company priorities. Set the strategy for how Affirm deploys merchant and Affirm-funded marketing investments, balancing partner commitments, business priorities, consumer impact, and return on investment to maximize the value of our co-marketing programs. Partner with Product team to identify, lead, and expand revenue-generating programs to expand monetization and deliver merchant performance Partner with Sales, Client Success, and Partnerships leaders to shape integrated merchant growth and account strategies, and work across Product, Product Marketing, Growth Marketing, Brand, Analytics, Finance, Legal, and other teams to align priorities and solve complex cross-functional challenges that affect partner and company growth. Establish scalable frameworks for investment decisions, measurement, campaign governance, partner experiences, and cross-functional execution. Oversee significant marketing investments and partner-funded programs, establishing a disciplined approach to resource allocation, measurement, incrementality, and long-term return. What we look for 12+ years of experience across Partner Marketing, Performance Marketing, Partnerships, Marketplace, Media, Events, or related growth disciplines, including significant experience leading complex, multi-disciplinary organizations. Proven success developing and executing long-term partner marketing or growth strategies that have driven meaningful commercial outcomes in a complex, scaled organization. Demonstrated experience leading through other people leaders, building high-performing organizations, and developing senior talent. Experience building or scaling new growth channels, monetization models, partner programs, or business capabilities in evolving markets. Strong strategic and commercial judgment with the ability to evaluate complex and ambiguous opportunities, anticipate market shifts, and negotiate high stakes deals to close. Demonstrated ability to influence executive leadership and build alignment across Product, Sales, Marketing, Finance, Analytics, and other functions without relying on direct authority. Exceptional executive presence and communication skills, with experience building relationships and negotiating with senior executives at strategic merchants, platforms, agencies, and other external partners. Strong analytical orientation and experience using performance, customer, and market insights to inform strategy, investment decisions, and organizational priorities. Experience establishing scalable operating models, measurement frameworks, and governance across complex marketing or commercial organizations. Experience in fintech, payments, commerce, marketplaces, retail, advertising, or another technology-driven industry is strongly preferred. Base Pay Grade - U Equity Grade - USA 15 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $327,750 - $408,250 USA On Target Earnings (all other U.S. states) per year: $290,950 - $371,450 Please note that visa sponsorship is not available for this position. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.
Projektcontroller (m/w/d) – Aachen | Voll- und Teilzeit | Homeoffice-Möglichkeit Im Auftrag unseres Partnerunternehmens aus dem Öffentlichen Dienst in Aachen suchen wir Sie zum nächstmöglichen Zeitpunkt als " Projektcontroller (m/w/d)". Aufgaben Als Projektcontroller (m/w/d) planen, kalkulieren und überwachen Sie Budgets für unterschiedliche Projekte und behalten deren wirtschaftliche Entwicklung im Blick Zudem beraten Sie Projektverantwortliche bei Budgetplanung, Personaleinsatz und Projektmitteln sowie bei kaufmännischen Fragestellungen Darüber hinaus übernehmen Sie Aufgaben in der Debitorenbuchhaltung einschließlich Mahnwesen und unterstützen bei Hochrechnungen und Jahresabschlussarbeiten Zusätzlich erstellen Sie Auswertungen und Reportings im Projektcontrolling und sorgen für transparente und aktuelle Projektkennzahlen Dabei arbeiten Sie mit verschiedenen Fachbereichen zusammen und unterstützen bei allgemeinen kaufmännischen und administrativen Aufgaben Qualifikation Grundlage bildet eine kaufmännische Ausbildung, beispielsweise als Industriekaufmann (m/w/d) oder Kaufmann für Büromanagement (m/w/d), alternativ ein Studium der Wirtschaftswissenschaften Besonders passend ist erste Berufserfahrung als Projektcontroller (m/w/d), Controller (m/w/d) oder Kaufmännischer Sachbearbeiter (m/w/d), wobei auch Bewerber mit passenden kaufmännischen Kenntnissen willkommen sind Sie bringen ein gutes Zahlenverständnis und analytisches Denkvermögen mit und arbeiten sich sicher in kaufmännische und projektbezogene Zusammenhänge ein Zusätzlich wenden Sie MS Office insbesondere Excel sicher an, erste Kenntnisse in SAP sind von Vorteil und Sie verfügen über sehr gute Deutsch- und Englischkenntnisse Wichtig sind eine sorgfältige und eigenverantwortliche Arbeitsweise sowie Kommunikationsstärke, Teamfähigkeit und Serviceorientierung Benefits Work-Life-Balance : Freuen Sie sich auf flexible Arbeitszeiten sowie anteilige Homeoffice-Möglichkeiten Sicherheit : Kaum eine Branche bietet eine Sicherheit wie der Öffentliche Dienst Onboarding : Ihre erfahrenen Kollegen stehen Ihnen während der Einarbeitung mit Rat und Tat zur Seite Gesundheit : Ergonomische Arbeitsplätze, Sportangebot und hauseigene Kantine mit täglich frischen Gerichten Vielseitigkeit : Freuen Sie sich aufspannende und abwechslungsreiche Tätigkeiten in einem dynamischen Umfeld Sie finden das Stellenprofil interessant? Dann freuen wir uns auf Ihre Bewerbung. Senden Sie uns einfach Ihren Lebenslauf und Zeugnisse zu - auf ein Anschreiben können Sie gerne verzichten. Für Rückfragen steht Ihnen Simon Schneider gerne unter 089 954 287 111 zur Verfügung. Find Jobs in Germany on Arbeitnow
Castrol is one of the world's leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company's commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years. Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol. Job description About the team This is a unique opportunity to shape and lead Castrol's employee listening and people analytics capability during a critical period of organisational transformation. As the Employee Experience & People Analytics Lead, you will act as the central expert and trusted advisor for employee listening across the business, partnering closely with senior leaders, HR Business Partners, Centres of Expertise, and transformation teams. You will have ownership of Castrol's employee listening platform and strategy, ensuring employee feedback is translated into meaningful action that improves engagement, culture, organisational effectiveness, and business performance. With approximately 6,300 employees across 40 countries, the role offers significant global exposure and the opportunity to influence decision-making at the highest levels. This is a highly visible, business-facing role that goes beyond survey administration. Success will come from your ability to combine employee experience expertise, people analytics, stakeholder management, and data storytelling to help leaders make evidence-based decisions during a period of ongoing change. Key tasks Lead Castrol's Employee Listening Capability Act as the primary point of contact for all employee listening and survey activity across the organisation. Own the implementation, configuration, governance, administration, and continuous improvement of the Qualtrics Employee Experience platform. Design and deliver a range of employee listening initiatives, including engagement surveys, pulse surveys, lifecycle surveys, moments that matter surveys, and transformation-related listening programmes. Develop and maintain an employee listening strategy that aligns with Castrol's transformation agenda and business objectives. Establish governance frameworks, survey standards, and reporting methodologies that ensure data privacy, consistency, and insight quality. Deliver actionable workforce insights Analyse employee experience, workforce, talent, and organisational data to identify trends, risks, opportunities, and areas for intervention. Combine multiple data sources to provide leadership with a holistic view of organisational health and workforce effectiveness. Support workforce planning, organisational design, talent management, employee engagement, and retention initiatives through data-driven insights. Identify leading indicators and predictive insights that help anticipate workforce risks and opportunities. Influence decision-making through reporting and storytelling Create executive dashboards, leadership scorecards, PowerPoint presentations, and insight packs that translate data into compelling business narratives. Present findings and recommendations to senior stakeholders and leadership teams. Facilitate action-planning discussions and workshops that help leaders convert employee feedback into meaningful organisational outcomes. Act as a trusted advisor, providing evidence-based recommendations on employee experience and workforce challenges. Experience needed We're looking for an experienced Employee Experience, People Analytics, or Organisational Effectiveness professional who combines deep technical expertise with strong consulting and stakeholder management skills. Significant hands-on experience with Qualtrics or similar survey software. Proven experience leading or playing a major role in a full Qualtrics implementation from the ground up. Approximately 5+ years of experience working with employee listening platforms, survey technology, and survey design. Experience building dashboards, managing enterprise reporting frameworks, and generating actionable business insights. Strong people analytics capability, with experience turning workforce and engagement data into compelling recommendations for senior stakeholders. Experience operating within large, complex organisations of 1,000+ employees, ideally in global environments. Demonstrable experience supporting employee listening programmes across multiple countries. Advanced Excel and PowerPoint skills, with the ability to analyse data and communicate findings effectively. What will make you stand out: Experience supporting global employee populations and large-scale change or transformation programmes. Experience with alternative employee listening platforms such as Medallia, Peakon, Glint, InMoment, or similar technologies. Expertise in employee listening governance, data privacy, survey methodology, and enterprise-scale deployment. Strong stakeholder management skills with the ability to influence senior leaders and drive action from insights. Experience creating executive dashboards, scorecards, and board-level reporting. We are particularly interested in candidates who have deployed and operated enterprise-scale employee listening programmes rather than those whose experience is limited to academic or survey administration use cases. You should be able to demonstrate how you have used employee feedback, people analytics, and business insight to influence decisions, improve employee experience, and deliver measurable organisational outcomes. Industry background is not important. We are far more interested in your expertise in employee listening, Qualtrics, people analytics, and your ability to partner with leaders to drive meaningful change. Privacy The Castrol entity recruiting for this role is the data controller for the personal information you provide. We use it to assess your application and to manage the recruitment and onboarding process. We may share it with service providers who support our recruitment, and it may be transferred to other Castrol entities internationally under appropriate safeguards. We keep it only for as long as necessary. For details of how we use your information and your data protection rights, contact We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to Castrol recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. Find Jobs in United Kingdom on Arbeitnow
Human Resources Manager West Coast Kids is a modern baby and kids boutique with a proud history of over 50 years in business. Family-owned and Canadian-operated, we have grown to 10 locations across Canada, supported by our Bradford warehouse and head office operations in Winnipeg, Manitoba, and a team of approximately 325 employees. We are looking for an experienced, dynamic and people-focused Human Resources Manager to join our team and take an active role in building and enhancing the Human Resources function at West Coast Kids. This is a permanent, long-term opportunity for an individual who is reliable, highly organized, approachable and committed to supporting people. The successful candidate will bring strong communication skills, HR expertise, excellent writing abilities and experience developing and implementing HR policies and processes. This is a hands-on role that requires someone who can manage the day-to-day needs of HR while also looking at the bigger picture?identifying opportunities to improve our systems, policies, training, employee experience and leadership capabilities as our company continues to grow. The Human Resources Manager will work closely with senior leadership, field partners, store managers and our warehouse team to provide a high level of HR support across the organization. Primary Objectives Build, enhance and continually improve the Human Resources function at West Coast Kids. Provide a responsive, approachable and knowledgeable HR resource for employees and management. Support the health, safety and well-being of our workforce. Develop strong and consistent HR practices across all locations. Build a company culture focused on continuous improvement, employee engagement, retention, development and accountability. Strengthen our HR systems, policies, processes and resources to support a growing organization. Develop and support our managers so they have the knowledge, tools and confidence to effectively lead their teams. Key Responsibilities Human Resources & Employee Relations Manage the day-to-day Human Resources function and provide guidance and support to employees and management. Be a highly responsive and accessible HR resource for employees across the organization, ensuring questions and concerns are acknowledged and addressed in a timely, professional and caring manner. Build trust with employees by being approachable, available and willing to listen while maintaining confidentiality and professional boundaries. Provide a high level of HR support to our stores, warehouse and leadership teams. Support employee relations, workplace concerns, performance management, attendance and other employee matters. Coach managers through employee situations and provide practical guidance to help them address issues appropriately and consistently. Support employee reviews, development plans and ongoing performance discussions. Maintain accurate and confidential employee records and documentation. Building & Enhancing Human Resources Take an active leadership role in building, strengthening and continually improving HR at West Coast Kids. Develop HR processes, systems and resources that support a growing organization of approximately 325 employees. Establish clear, consistent and professional HR practices that can be effectively implemented across all locations. Identify opportunities to improve the employee experience from recruitment and onboarding through training, development, performance management and retention. Stay current with HR best practices, employment legislation and workplace trends. Regularly review our HR practices and identify opportunities to improve efficiency, communication, consistency and employee support. Develop a long-term HR strategy that supports the continued growth of West Coast Kids and our people. HR Policies, Procedures & Employee Handbook * Take ownership of the development, review and ongoing impr