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CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What's Different! CWD is looking for a Customer Support Team Leader to join our exceptionally talented and collaborative team! This posting reflects an existing vacancy within our Niagara Falls location. Reporting to the Customer Experience Manager, the Customer Support Team Leader is responsible for leading and developing the Customer Support Team while ensuring an exceptional customer experience across phone, email, and chat. The successful candidate will oversee day-to-day team operations, monitor key performance metrics, and provide coaching and support to help the team achieve department objectives. This role will also analyze customer interactions to identify trends and opportunities for improvement, while working closely with other departments to resolve issues, improve processes, and support customer-focused initiatives. If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you! This is a full-time permanent role working 40 hours a week on-site. Our hours of operation are 8:15am to 5:00pm Monday to Friday with occasional holidays and overtime work required. Key Responsibilities: Leadership Lead, support, and develop the Customer Support Team to achieve department objectives. Manage daily team coverage and roster scheduling to ensure appropriate support levels. Monitor team performance and conduct quality assurance reviews to identify coaching and development opportunities. Provide regular coaching, feedback, and support to team members. Support performance management and annual performance review processes. Lead regular Customer Support Team meetings and communicate relevant company, product, and process updates. Foster a positive, collaborative, and customer-focused team environment. Identify training needs and support the ongoing development of team members. Day-to-Day Responsibilities Support customers through phone, email, and chat channels as required. Assist with escalated or complex customer issues and help determine appropriate solutions. Monitor customer contacts to identify trends, recurring issues, and emerging concerns. Work with internal teams to address customer issues and identify preventative solutions. Collaborate with other departments to resolve customer issues, share customer feedback, and improve processes and overall customer experience. Monitor customer service performance across e-commerce marketplaces and ensure marketplace requirements and seller standards are maintained. Identify opportunities to improve Customer Support processes, team efficiency, and the overall customer experience. Take ownership of assigned initiatives, including the Customer Self-Serve Initiative. Use CRM, e-commerce, and ERP systems to support customer service processes and issue resolution. Administration Prepare monthly and annual reports for management review and decision making. Analyze customer contact data and trends and provide insights and recommendations to management. Maintain accurate records and documentation related to team activities. Complete regular reporting and administrative tasks related to team performance and department objectives. Support the ongoing improvement and documentation of processes and procedures. Prepare infor

Application Deadline: 10/08/2026 Address: 475 2nd Avenue SouthJob Family Group: Wealth Sales & ServiceSupports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client relationships through the delivery of service and advice.Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.Assists the advisory team in preparing for client meetings, including scheduling appointments.Handles clients' general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.Maintains and organizes client database and client files.Ensures transactions and tasks are appropriately assigned to team members and completed.Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.Gathers and distributes information on updates to training, guidelines, technology, and other business related information.Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience resulting in retaining long- term client relationships and delivers an exceptional client experience.Assists with managing a portfolio of clients to retain and grow relationships.Support IA's in individual client investment needs to provide professional, customized investment-related advise, sales and services.Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.Protects the Bank's assets and clients' assets and complies with all regulatory, legal, and ethical requirements.Maintains the confidentiality of client and Bank information.Completes complex & diverse tasks within given rules/limits.Analyzes issues and determines next steps; escalates as required.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an assetKnowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an assetFamiliarity with technology applications and software used in the financial planning and investment industry.Must meet the licensing and certification requirements for the branch / jurisdiction where the mandate is being fulfilled.Basic specialized knowledge.Verbal & written communication skills - Good.Organization skills - Good.Collaboration & team skills - Good.Analytical and problem solving skills - Good. Salary : $33,500.00 - $56,500.00Pay Type: Salaried & Comm

Education: Secondary (high) school graduation certificate. Tasks: Coordinate the flow of information. Open and distribute regular and electronic incoming mail and other material. Schedule and confirm appointments. Train staff. Maintain filing system. Record and prepare minutes of court sessions, meetings or conferences. Determine and establish office procedures and routines. Arrange travel, related itineraries and make reservations. Prepare financial statements and reports. Prepare and key in correspondence and legal documents. Review and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage. Prepare and format page presentation. Maintain payroll. Computer and technology knowledge: MS Word. MS Office. Electronic mail. MS Excel. MS Outlook. MS Windows. Adobe Acrobat Reader. Zoho CRM. Work conditions and physical capabilities: Fast-paced environment. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits.

Exclusive Job Perks 50% discount on all products Flexible hours Opportunities for advancement within the company Being part of a family-owned business committed to the community Performance bonuses (in-store sales or management position) Recognition program for years of service Innovation program to encourage idea sharing Referral bonus Dayforce Wallet (pay on demand: you'll be able to access a portion of your pay as soon as your shift ends) For Full-time Employees Group insurance plan Three (3…

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Stor…

Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Beyond Yoga®) stand for freedom and self-expression. We are looking for an engaging seasonal sales associate to support during our busy holiday period. Reporting to the Store Manager and working with a dynamic store team during holiday, you…

DYNAMITE - Sales Associate PT - Mayfair Shopping Centre Overview At Dynamite, we amplify magnetic confidence through a curated wardrobe. With stores across North America and an ever-growing community, we're building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and connect with our community to help women feel effortless, magnetic, and unapologetically themselves, you belong here! Our core strengths are rooted in our team, our innovation, and our…

This position is located at 159 Lakeshore Rd East, Oakville, Ontario, L6J5C3 Canada A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Customer Experience Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions Provides a fric…

Job type: Part-time, Seasonal Hours are estimated to be: Approx. 20 hours per week Expected pay range: $16.25 per hour Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so. We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds. Job Overview: We are looking for an enthusiastic Chocolate Sales Connoi…

Hillberg & Berk, a Canadian owned jewelry company, is looking for an individual with a passion for providing exceptional customer service for our customers. If you have a passion for sales, merchandising, promoting brand initiatives and supporting your community through H&B's purpose work, we would love to chat with you about being part of our Edmonton team at our Kingsway location! At Hillberg & Berk, we offer competitive wages starting at $16.05/hour, sales incentives, access to our Employee …

Position Summary To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor. This will be accomplished by unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational functions. What you'll do 1. Preparing the sales floor for stor…

At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style. We are looking for a Senior Beauty Sales Consultant at our Lansdowne location in Peterborough, Ontario. What You'll Do Lead by example by delivering personalized beauty consultat…