About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As an Automotive EV Technical Support Specialist , also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial. The address of Lucid Motors office is: 4141 E Broadway Rd, Phoenix, AZ 85040 Full time shift hours from: 12:30PM - 9PM Monday - Friday / Saturday 11:30AM - 8PM This shift will work Pacific time, so it will change locally for daylight savings Responsibilities include : Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. Responding to customer concerns with urgency and ownership for resolutions. Updating Tech Tips : Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips. Evaluating troubleshooting Processes : Assessing compatibility between new and updated technology with existing systems. Improving Existing Processes : Reviewing proposed changes and making recommendations. Testing System Functionality : Ensuring Lucid vehicle components work optimally. Create and Maintain Customer Relationships : Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge. Data Integrity and Privacy : Appropriately and accurately use systems to keep customer and Lucid's information secure and confidential. Qualifications: Availability to work weekends and support flexible schedules to support customers 365 days of the year. Full time attendance during 3-week training is mandatory 2+ years of experience in technical support and troubleshooting required High school Diploma or GED required Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities. Excellent communication and technical comprehension skills. Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense. Skilled in navigating ambiguity in a high volume, high touch atmosphere. Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM). Familiar with Mac OS Flexibility to work evenings shifts, weekends, or holidays. Nice to have: Automotive industry or Electric Vehicle (EV) experience highly desired Fluent in multiple languages (Canadian French, Spanish or others). Base Pay Range (hourly): $21 - $25 USD At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. INDCC Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. Who we are We drive sales of Mindbody software and ClassPass inventory, but that's not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. About the right team member The Client Engagement Specialist is a SaaS sales expert with proven experience partnering with small businesses. This role is all about being a great communicator, project manager, and collaborator all while operating with a high-level sales acumen in an effort to save highly complex deals that are at risk of cancellation. This individual will work cross functionally with stakeholders across Sales, Onboarding, and CX to find the best solutions to retain these customers at Mindbody. The Role You'll Play Lead strategic retention conversations to save high-value accounts at risk of cancellation Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through Translate product and industry knowledge into high-impact recommendations that reinforce value Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure Experience You Bring 1–3 years in a SaaS sales, retention or account management role with a proven track record of success Strong communicator and problem solver who can adapt fast and navigate tough conversations Confident discussing technical concepts like APIs or integrations with clarity Naturally data-driven, with solid forecasting and decision-making skills Skilled in cross-functional teamwork and keeping things moving without losing momentum Passion for fitness and wellness, or experience in the space, is a plus Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of our compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $51,000 to $60,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
ABOUT THE ROLE We are seeking a seasoned backend software engineer and hands-on technical lead to drive the expansion of Peloton's e-commerce platform across web, retail, and emerging sales channels. In this role, you will architect and scale high-performance, resilient backend systems that power seamless experiences for millions of internal and external users globally. YOUR DAILY IMPACT AT PELOTON Lead the hands-on execution of high-impact initiatives, guiding architecture decisions to ensure fast, reliable delivery while maintaining stakeholder alignment Partner daily with product managers, designers, and peer engineers to scope, build, and launch software that makes a positive impact to Peloton and its customers Cultivate a positive, inclusive team environment focused on continuous learning, technical excellence, and empowering colleagues to reach their full potential YOU BRING TO PELOTON 6+ years of software development experience with mastery in languages like Java, Kotlin, or Python, alongside expertise in designing and scaling RESTful microservices and GraphQL APIs Hands-on experience with event streaming technologies (Kafka, Amazon SQS), cloud ecosystems (AWS/GCP), and modern data stores (PostgreSQL, DynamoDB) Proficiency in Spring Boot, Docker, GitHub Actions, Kubernetes, automated testing, and observability tools like DataDog Track record of owning features from concept to production, navigating cross-functional team dynamics, and bringing an iterative, adaptable mindset to solving complex problems BONUS Experience with e-commerce platforms, DevOps/CI-CD pipelines, or full-stack tech (React, Next.js) Familiarity with leveraging AI tooling within modern software engineering workflows #LI-KN1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan paydown plans Employee Stock Purchase Plan Fertility and adoption support and up to 18 weeks of paid parental leave Child care and family care discounts Free access to Peloton Digital App and apparel and product discounts Commuter benefits and Citi Bike Discount Pet insurance and so much more! Base Salary Range $173,478 — $213,957 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you'll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. Job Overview We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization. In this role, you will work directly with enterprise customers to understand their most important workflows, translate business objectives into clear product and technical requirements, and build a sequenced deployment roadmap. You will partner closely with Forward Deployed Engineers, internal Product and Engineering teams, and cross-functional partners across Sales, Customer Success, Data, Security, Legal, Finance, and Operations. You will serve as the product owner for the customer engagement: accountable for the problem being solved, the scope and success criteria, the deployment roadmap, and the business value ultimately delivered. You will also help identify which customer needs represent repeatable product opportunities and work with the internal teams to incorporate those insights into the broader product roadmap. This is an opportunity to join an emerging motion at an early stage and requires people with entrepreneurial mindset. Beyond delivering individual customer engagements, you will help define the product, operating model, playbooks, and decision frameworks required to scale this new product and motion. What You'll Do Own Customer Discovery and Product Strategy Build trusted relationships with customer executives, business leaders, technical stakeholders, and end users. Lead discovery to understand customer objectives, workflows, user needs, data and technical constraints, and desired business outcomes. Identify and prioritize high-value use cases, define the minimum viable deployment, and establish clear success and acceptance criteria. Translate ambiguous customer problems into clear product requirements, prioritization decisions, and a sequenced product and deployment roadmap. Lead End-to-End Customer Deployment Translate customer objectives into a clear product and deployment roadmap covering milestones, workstreams, dependencies, risks, decision points, and launch criteria. Create high-quality product artifacts, including problem statements, product requirements, workflow definitions, user stories, acceptance criteria, prioritization frameworks, and executive decision documents. Own delivery governance across Coursera + Udemy and customer teams, maintaining clarity on scope, timelines, responsibilities, risks, and unresolved decisions. Partner on Technical Solution Design and Deployment Work closely with Forward Deployed Engineers and internal Engineering teams to translate business workflows into deployable technical solutions. Participate credibly in discussions involving system architecture, APIs, data flows, integrations, identity and access management, infrastructure, security, privacy, scalability, reliability, and deployment models. Evaluate technical and product trade-offs, challenge assumptions, and ensure that proposed solutions are feasible, supportable, secure, and aligned with customer outcomes. Partner with engineering teams on AI-specific considerations such as data quality, evaluation approaches, human oversight, model limitations, responsible AI, and production-readiness criteria. Own Business Value and Create Product Leverage Define the value hypothesis for each customer engagement and establish the business, adoption, and product metrics required to measure success. Evaluate effort, implementation complexity, cost-to-serve, and expected customer value when making scope and prioritization decisions. Partner with Sales, Finance, Legal, and Customer Success on scope boundaries, business cases, commercial assumptions, and material changes to customer engagements. Translate deployment results into clear narratives on adoption, ROI, customer impact, and future opportunities. Identify recurring customer workflows, requirements, and technical patterns that can become reusable product capabilities. Partner with Product and Engineering teams to bring field insights into the broader roadmap and build repeatable discovery, scoping, deployment, and measurement playbooks. What We're Looking For 8+ years of relevant experience across B2B product management, enterprise software, technical consulting, solutions delivery, or related roles, with clear ownership of product or customer outcomes. Demonstrated experience taking technically complex enterprise products, platforms, or customer deployments from discovery and scoping through production launch and adoption. Experience working with B2B products involving platforms, data, APIs, integrations, infrastructure, or complex enterprise workflows. Strong customer-facing experience working directly with senior business leaders, technical stakeholders, and executive sponsors. Excellent product judgment with the ability to convert ambiguous problems into clear requirements, prioritized roadmaps, and measurable outcomes. Strong program and delivery management skills, including managing multiple workstreams, dependencies, risks, changing scope, and executive-level communication. Strong technical fluency and the ability to reason about enterprise software architecture, data and integrations, cloud environments, security, privacy, and software delivery. Strong understanding of AI- and LLM-enabled products, including where these technologies create value, their limitations, and the considerations involved in deploying them in enterprise workflows. Hands-on prototyping experience with AI-assisted or low-code development tools such as Claude, Cursor, Lovable, Retool, or similar platforms. Financial and commercial acumen, including experience evaluating business cases, effort versus value, delivery economics, ROI, and the implications of scope and prioritization decisions. Ability to operate effectively in ambiguity, influence cross-functional teams without formal authority, and communicate equally well with executives, product teams, and engineers. Willingness to collaborate across global time zones and travel periodically for customer discovery, delivery, and executive engagements. Nice to Have Experience deploying AI, machine-learning, LLM, RAG, or agentic solutions into production enterprise environments. Familiarity with AI evaluation, guardrails, human-in-the-loop workflows, observability, model performance, and responsible-AI practices. Experience working in education technology, workforce transformation, talent intelligence, skills, learning platforms, or other enterprise environments involving complex stakeholder and data ecosystems. Experience delivering products or programs across multiple regions, industries, or regulatory environments. Why join us? Help build a new motion from the ground up. You will play a formative role in defining how Coursera + Udemy scopes, delivers, measures, and scales customer-facing AI solutions. Own the complete customer-to-product loop. Work directly with enterprise leaders, partner with Forward Deployed Engineers, see solutions move into production, and use field learning to shape reusable product capabilities. Move beyond experimentation. This role is accountable not only for prototypes or recommendations, but for adoption, operationalization, and measurable customer value. Work on consequential problems. Apply AI and product thinking to complex workforce, learning, and organizational challenges faced by institutions around the world. Operate with meaningful autonomy. Join a high-ownership, cross-functional team that values speed, rigorous product thinking, practical execution, and demonstrated business impact. Contribute to Coursera + Udemy's mission. Help organizations build the capabilities they need while advancing Coursera + Udemy's mission to transform lives through learning. Compensation Coursera offers competitive pay and fair compensation practices across all regions. Job titles may span multiple career levels, and the targeted hiring base salary range for this role in Canada is [$164,000 - $205,000]. Actual compensation will depend on factors such as experience, education, transferable skills, business needs, and location. This range may be adjusted over time and may include eligibility for variable pay, equity, and comprehensive benefits. For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice . To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices. This is a remote position open to candidates residing in Mexico. You should apply if: You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment Create launch plans and a roadmap to increase product usage Track implementation progress, participation, product adoption, and account health Run training sessions, demonstrate Samsara's technology, and work through challenges with customers and day-to-day users of the system across numerous use cases Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers Deeply understand the Samsara platform's capabilities and explain them to customers of all types Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred Bilingual (Spanish and English) is required Strong spoken and written language skills for working with multiple teams and publishing documentation This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence Experience supporting or working with technical products Diplomacy, tact, and poise under pressure when working through customer issues Bachelor's degree from a 4-year institution Candidate must be based in Monterrey, N.L., or willing to relocate An ideal candidate also has: Strong bias for action, the ability to think big, with insistence on high standards Experience facilitating workshops with senior stakeholders and operational teams. Strong executive presence and ability to influence cross-functional leaders. Excellent communication, facilitation, and stakeholder management skills. Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software Experience serving a large and complex customer base in B2B SaaS Thrives in an unstructured, fast-paced, and change-heavy environment Experience working with different countries of the LATAM regions preferred, but not required Experience working in Tech Touch Engagements Experience using Customer Success Platforms Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .
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Associate Payments Adoption Managers are part of a purpose-driven team that provides an extraordinary product and has an extraordinary impact in customers' lives. Based in or near Morgan Hill, California, this role will be responsible for identifying and collaborating with new or existing customers that are underutilizing the power of Shopmonkey payments for their business. A successful candidate will be well versed in embedded payments processing, and find creative solutions based on each shop's needs and workflow. Please note for candidates in the San Jose, CA area that this is a hybrid role, with in-office expectations 2 days/week in our Morgan Hill, California office. As an Associate Payments Adoption Manager, you will: Prospect into our customer base proactively through outbound/inbound efforts (focus will depend on experience and company needs) to ensure they are maximizing the benefit of Shopmonkey Payments Work closely and collaboratively with Leadership to develop and implement appropriate plans for your shops to help them grow their volume and impact of Shopmonkey Payments for their business Conduct in-depth rate analysis on both internal and competitor rates Become an expert in our credit card processing for both online and in person transactions, sell our available card reader terminals, and surrounding fintech solutions that can benefit our shops Ensure all customers are followed up with, assisted and successful with their use of Shopmonkey Payments Generate and maintain expert knowledge of the Shopmonkey core and Payments product offerings, the automotive services industry, competition, market happenings and trends Oversee that our CRM is being utilized and managed effectively Meet and exceed monthly quota and daily KPI's To be successful in this role, you'll need: Experience in a B2B SaaS and Embedded Payments environment Ability and willingness to be a team player by collaborating and leading by example Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer An honest and genuine approach to helping customers Resourceful and adaptable to change grow from feedback that is received Ability to handle objections and proactively address potential roadblocks and/or issues Strong interpersonal skills and friendly professional demeanor on the phone Ability to articulate product value proposition with any level of detail or brevity Desire to grow within our organization Bonus: Bachelor's degree preferred Experience and interest in the Automotive industry Fluent in Spanish! This full-time position is compensated at an expected OTE of $80,000. This position is also eligible for equity and standard company benefits. Why Shopmonkey? Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status: Health & Wellness Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date Short term and long term disability Employee assistance program Reimbursement for a personal health and wellness membership Generous parental leave 401(k) available upon hire ✈️ Time Off 11 paid holidays Flexible time off - take the time off you need! Giving Back Matching donations for approved charitable organizations Group volunteer efforts Check out our founder's story , life page , or hear from real employees about what it's like to work at Shopmonkey. Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive. About the Industry The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience. About Shopmonkey Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform. Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B. In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth. In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024 , and 2026 ! Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io . Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications. Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer. While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud . If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Rithum ™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Manager – Enterprise Accounts , you own a portfolio of enterprise clients across the client lifecycle. You build consultative relationships, drive adoption and value realization, manage client health and renewals, and identify growth opportunities. You work across Rithum to align client priorities with our capabilities and deliver measurable business outcomes. Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use AI and data-driven insights to improve preparation, identify risks and opportunities, and deliver more proactive client engagement. Responsibilities Client Outcomes & Value Realization Serve as the primary relationship owner for assigned enterprise accounts. Align Rithum's capabilities to client goals and define measurable success outcomes. Lead business reviews and success checkpoints to demonstrate value and align on priorities. Monitor client health and proactively address risks and client needs. Retention & Growth Own renewal planning and execution, including forecasting and risk mitigation. Identify expansion opportunities aligned to client goals, usage, and business strategy. Partner with Sales on account planning and expansion execution. Support commercial discussions across pricing, packaging, and contract changes. Cross-Functional Partnership & Operational Excellence Coordinate across Sales, Product, Support, Legal, Finance, and other teams to advance client priorities. Maintain accurate client, renewal, and opportunity data. Use AI, client data, and Client Success tools to improve insights, preparation, and productivity. Apply AI to account research, business review preparation, and client health and usage analysis, and verify outputs for accuracy before they reach a client. Share client feedback and emerging needs with relevant internal teams. Qualifications Minimum Qualifications 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS. Experience supporting enterprise clients with multiple stakeholders and complex business requirements. Experience with renewals, client health, value realization, and client risk management. Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels. Experience using CRM or Client Success platforms to manage client workflows and data. Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity, insights, or client engagement. Preferred Qualifications 3+ years of progressive client-facing experience. Experience in SaaS, e-commerce, marketplace, or related technology environments. Familiarity with Salesforce, Gainsight, or similar Client Success platforms, and AI-enabled client or productivity tools. Bachelor's degree in Business, Marketing, Communications, or a related field preferred. Travel Required Up to 10% Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it's like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $60,000-$93,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
Rithum ™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As the Manager, Client Success – Strategic, you lead a team of Client Success Managers responsible for Rithum's most strategic and highest-value client relationships. These accounts often include complex stakeholder groups, multi-product adoption, and sophisticated business requirements. You coach and support your team in driving value realization, retention, renewal, and growth while delivering an exceptional client experience. You partner across Rithum to resolve client needs and deliver strong outcomes across the portfolio. Rithum empowers employees across all roles to leverage AI and technology to work smarter, move faster, and create scalable ways of working. In this role, you will use and encourage responsible adoption of AI to strengthen client insights, identify risks and opportunities, improve team productivity, and deliver more proactive client experiences. Responsibilities Strategic Client Outcomes Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts. Support CSMs in navigating complex client organizations and building strong executive and stakeholder relationships. Manage client escalations and coordinate resources to resolve issues and protect client outcomes. Monitor portfolio health and take action on client risks and opportunities. Retention & Growth Oversee renewal planning and execution across the team's portfolio. Partner with Sales to identify and support expansion opportunities aligned to client priorities. Coach CSMs to connect success plans and demonstrated value to retention, renewal, and growth. Use client and portfolio data to identify risks, opportunities, and appropriate actions. Cross-Functional Partnership & Operational Excellence Partner with Sales, Product, Services, Legal, Finance, and other teams to support client priorities, renewals, and growth. Coordinate cross-functional resources to resolve client challenges and advance strategic priorities. Share client feedback and emerging needs with relevant internal teams. Reinforce consistent processes and responsible use of AI and automation to improve insights, productivity, and the client experience. Team Leadership & Development Lead, coach, and develop CSMs supporting Rithum's strategic clients. Set clear expectations and coach the team on client engagement, success planning, value realization, renewal, and growth. Manage performance and development through regular coaching, feedback, and accountability. Foster a high-performing team focused on client value and business outcomes. Responsible for hiring, building and leading teams. Qualifications Minimum Qualifications 5+ years of experience in Client Success, account management, renewals, or related client-facing roles in a B2B SaaS environment. 1+ years of experience leading and coaching client-facing teams. Experience supporting clients with at least $250K in annual recurring revenue (ARR), with complex stakeholder groups and business requirements. Experience with renewals, client escalations, and expansion opportunities in partnership with Sales. Strong communication, coaching, organizational, and cross-functional partnership skills. Ability to use client and portfolio data to identify risks, opportunities, and actions. Experience leveraging AI and technology to improve productivity, insights, or client outcomes. Preferred Qualifications 8+ years of experience in Client Success, account management, renewals, or related client-facing roles. Prior people management experience in Client Success or a related client-facing function. Experience in enterprise SaaS, e-commerce, marketplace, retail technology, or related environments. Familiarity with Salesforce, Claude, Gainsight (and other Client Success platforms), and AI-enabled client or productivity tools. Bachelor's degree in Business, Marketing, Communications, or a related field preferred. Travel Required Up to 10% Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it's like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $100,000-$168,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 12% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
Senior Manager, Sales Development Remote, United States ROLE AND RESPONSIBILITIES The mission of the Senior Manager of Sales Development is to build and lead a predictable, high-performing enterprise pipeline engine for Legion . This leader will own the strategy, operating model, and day-to-day performance of the Sales Development organization, ensuring SDRs create qualified conversations and opportunities within large, complex target accounts. This is a hands-on builder-and-operator role. You will lead and develop SDRs while creating the processes, coaching rhythms, reporting, and cross-functional partnerships needed to scale the function. You will partner closely with Marketing, Sales, Revenue Operations, and Enablement to translate Legion's growth goals into focused account coverage, problem-led messaging, disciplined multichannel execution, and measurable pipeline contribution. We are looking for a data-driven, people-first leader with strong enterprise sales acumen, high operating standards, and the ability to turn strategy into consistent execution. The most critical deliverables include: Achieving monthly and quarterly targets for qualified meetings, opportunities, and SDR-sourced enterprise pipeline. Recruiting, onboarding, coaching, and developing SDRs to improve ramp, performance, retention, and career progression. Establishing consistent 1:1s, call reviews, role-plays, pipeline reviews, and performance-management routines. Partnering with Marketing to coordinate inbound, campaign, event, and account-based follow-up for target accounts. Partnering with Sales leadership and Account Executives to prioritize accounts, align outreach, and improve meeting quality and handoff. Defining and improving outbound playbooks, account research, messaging, qualification, and follow-up processes. Monitoring activity, meetings, conversions, opportunities, pipeline, and capacity to forecast results. Working with Revenue Operations to improve dashboards, CRM discipline, lead routing, workflows, and sales technology adoption. PROFESSIONAL BACKGROUND AND EXPERIENCE 5+ years of B2B SaaS sales development or related sales experience, including 3+ years leading SDR or BDR teams. Proven success leading an enterprise outbound or account-based motion and delivering qualified pipeline. Experience recruiting, onboarding, coaching, and performance-managing early-career sales talent. Strong enterprise sales acumen, including prospecting into organizations with 5,000+ employees and complex buying committees. Experience partnering with Marketing, Sales and Revenue Operations on account strategy, campaigns, processes, and reporting. Strong communication skills, with experience using data to improve team performance. Experience with Salesforce, Outreach, LinkedIn Sales Navigator, 6sense, ZoomInfo, Gong, or similar tools. Experience in workforce management, HR technology, retail technology, operations technology, or similar enterprise software is preferred. PERSONAL ATTRIBUTES AND VALUES Hands-on leader who can evolve the strategy, coach the team directly and establish high standards for execution. People-first leader who combines empathy, direct feedback, and accountability. Data-driven problem solver with strong judgment and business acumen. Collaborative leader who builds trust across Marketing, Sales, Operations, and Enablement. Committed to continuous learning and improvement. SUCCESS IN THIS ROLE Success in this role will be measured by your ability to manage a high-performing Sales Development team that creates qualified enterprise pipeline and develops strong talent. Key indicators of success include: Consistent team achievement of qualified meeting, opportunity, and pipeline targets. Improved conversion throughout the funnel—from targeted outreach and conversations to meetings held, qualified opportunities and pipeline created. Strong enterprise account coverage and effective SDR and Account Executive collaboration. Reliable forecasting, trusted dashboards, and consistent CRM and process adoption. Strong SDR ramp, engagement, retention, performance development, and promotion readiness. Effective cross-functional execution with Marketing, Sales and Revenue Operations. COMPENSATION & BENEFITS Salary Range: Base Salary Range $130,000 - $145,000 + Bonus + Stock Equity At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers that allow employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and the internal equity for the same position within the company. Benefits include, but are not limited to: $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment 401k plan Discretionary Paid Time Off and Paid Holidays Parental Leave Equity Monthly Wellness Reimbursement Monthly Lunch on Legion ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Legion Technologies delivers the industry's most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The award-winning, AI-driven Legion WFM platform is intelligent, automated, and employee-centric. It's proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion delivers cutting-edge technology in an easy-to-use platform and mobile app that employees love. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit https://legion.co EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co . We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Legion recruiting email communications will always come from the @ legion.co domain. Any outreach claiming to be from Legion via other sources should be ignored. If you are uncertain whether you have been contacted by an official Legion employee, reach out to recruiting@legion.co Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law. How We Determine What We Pay As a global employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay. Job Applicant Privacy Policy This Job Applicant Privacy Policy (" Policy ") describes how Legion Technologies, Inc. (" Legion ", " we ", " us " and " our ") collects, uses, and discloses "personal information" as defined under California law from and about job applicants who are residents of California. This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies. Types of Personal Information We Handle We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes: Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts. Professional or employment-related information, including: Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver's licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers' business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally : to other Legion personnel involved in the recruiting and hiring process. Vendors : such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance : when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. L itigation Purposes : to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes : in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co .
Rithum ™ is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As an Advertising Paid Search Strategist, you are the strategic lead and primary advisor for a portfolio of Rithum's enterprise and strategic advertising clients. You define and execute sophisticated media strategies that connect client business goals to measurable performance outcomes, and you partner across Client Success, Technical Account Management, and Product so that execution holds up as client needs evolve. You are accountable for the growth and performance of the portfolio you own, and for the expert-level platform judgment that client stakeholders and internal teams rely on when making investment decisions. At Rithum, all team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance. Responsibilities Portfolio Strategy & Ownership Serve as the strategic advertising lead across a portfolio of high-value enterprise and strategic clients, driving planning, execution, and optimization of campaigns across digital marketing and retail media platforms Lead discovery and strategic planning sessions to define media strategies that align with client objectives, platform capabilities, and channel best practices Media Plan Execution & Performance Translate client business goals into comprehensive media plans, and own execution and optimization across budgets, bids, audiences, and creative Provide advanced performance analysis and insight that guides campaign strategy and investment decisions, incorporating attribution models, pacing, and return on ad spend (ROAS) Client Advisory & Product Expertise Cultivate strong relationships with client stakeholders, acting as a trusted advisor who proactively identifies opportunities for growth, efficiency, and innovation Serve as a subject matter expert in Rithum's media products and tooling, educating clients on new features, platform enhancements, and industry trends Track emerging media channels, platform updates, and advertising trends, and apply them to forward-looking client strategy Cross-Functional Partnership & Team Enablement Collaborate with Client Success Managers, Technical Account Managers, and Product to align execution and product feedback to client goals and evolving needs Mentor Advertising Account Managers, share best practices, and improve team-wide executional consistency Qualifications Minimum Qualifications 3+ years of experience in digital advertising, media buying, or ecommerce marketing, with proven success managing enterprise or strategic accounts Demonstrated ability to develop strategic advertising plans that drive performance and align with client business objectives Hands-on experience with major platforms such as Google Ads, Bing Ads, Meta Ads, and ChatGPT Strong analytical capability, including conducting in-depth analysis and presenting insights to clients and internal teams using dashboard and visualization tools (e.g. Tableau, Looker, Power BI) Demonstrated ability to manage and forecast advertising budgets, making data-driven decisions to maximize efficiency and achieve performance targets across campaigns Exceptional communication skills, with the ability to translate complex advertising concepts into clear guidance for technical and non-technical audiences Experience navigating cross-functional teams in a fast-paced environment and managing multiple stakeholders Strong AI fluency, with experience integrating AI tools into day-to-day workflows and processes to drive efficiency, enhance analysis, and scale impact Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making. Preferred Qualifications 5+ years of experience in digital advertising, media buying, or ecommerce marketing, with proven success managing enterprise or strategic accounts Bachelor's degree in Marketing, Business, Communications, or a related field preferred Experience in a SaaS, agency, or eCommerce technology company Familiarity with retail media networks, digital merchandising, and performance attribution methodologies Previous experience mentoring or coaching peers or junior team members Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it's like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participate in an inclusive, welcoming work atmosphere. Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $80,000-$120,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 A 6% 401(k) match Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave Accident, critical illness, and hospital indemnity insurance Pet insurance Legal assistance and identity theft insurance plans Life insurance 2x salary Access to the Calm app and the Employee Assistance Program $65/month Remote work stipend for internet Culture and team-building activities Tuition assistance Career development opportunities Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form . Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.
We're passionate about customer experience here at Tecovas , and we're looking for Seasonal Customer Experience Associates to ensure our current and future customers have the best possible interaction with our brand and product. You will be on the forefront of our customer experience function and will have a role in shaping the strategy of a rapidly-growing brand. In order to provide our customers with the best holiday shopping experience, you will be required to be flexible with scheduling and available to work during the following: Extended holiday hours that may include early morning shifts, weekends, and evenings. Key holiday events, including: The week of Thanksgiving (including the Friday after Thanksgiving), The week of Christmas (including the day after Christmas), and The week between Christmas and New Year's (including New Year's Day) Mandatory training: Oct 12 - 16 & Oct 19 - 23, 9am - 1pm CT This is a temporary role with an expected start date of Oct 12 - Jan 16. Opportunities to become a permanent Customer Experience Associate may become available after the season, pending individual performance and business needs. This is a remote position available to candidates located within the United States. Responsibilities include, but are not limited to: Serve as the first point of contact for new and existing customers through our communication channels, including email, live chat, and phone Quickly and accurately answer customer questions as well as solve problems related to purchases, shipping, and other issues Provide thoughtful advice to questions related to product, including style, fit, and customer-specific recommendations Understand the product line, technology, ordering, shipping & logistics experience inside and out to serve as a knowledge base for customers and future Tecovas team members Gain gross-functional experience in sales, events, marketing, and other customer-facing functions as desired Partner with leadership team to create and execute new policies, procedures and customer retention programs Maintain excellent daily metrics and CSAT. Consistently represent the team in culture, attitude, and expertise and fully embody Tecovas' core values. Qualifications: BA/BS degree a plus, ideally in Communications, Marketing, Business, or a related field. Retail or customer-facing job experience Independent, results-driven work ethic Ability to manage difficult customer situations in a calm, positive manner Comfort with ambiguity and working in a fast-paced startup environment Utmost character, honesty, and humility Part-Time Benefits: Competitive hourly compensation: $18/hour About Us: Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com , Tecovas Stores from coast to coast, and select wholesale partners. We're certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow! Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you're on the fence, just give it a try! We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.
Liftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology stack helps app marketers acquire and retain high-value users, while enabling publishers to maximize revenue across programmatic and direct demand. Liftoff's solutions, including Accelerate, Direct, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence. Liftoff is building a new e-commerce advertising platform, and we're looking for a Product Manager to own it from zero to one. Today the product drives app users to purchase directly on merchants' e-commerce sites. You'll take the product from its current early state through beta and on the path to general availability, partnering with a dedicated engineering team, our ML organization, and go-to-market teams to set strategy, prioritize the roadmap, and decide what's in and out of scope. This is a senior, largely individual-contributor role with real autonomy: you'll own the business case, the experimentation roadmap, and the platform's identity and attribution architecture, and you'll represent Liftoff directly with customers and partners. Responsibilities Own the strategy and the business case Set the product strategy, quarterly goals, and success metrics, and present progress against milestones to executive leadership and finance Own the unit economics that define launch readiness (success metrics, traffic quality, funnel efficiency), and make the call on when the data supports scaling, pivoting, or stopping Decide what stays out of scope. The possible surface area will always exceed team capacity, and disciplined scope-cutting is as important as anything you ship Partner with GTM, sales, and account teams to define ideal customer profiles and go-to-market strategy, select and onboard customers, and turn customer intel into roadmap decisions. Represent Liftoff in customer conversations and strategic industry partnerships Drive performance through ML partnership Partner with Eng leads to own the experiment roadmap, interpret A/B results, and make Go/No-Go decisions Diagnose full-funnel performance from ad impression through site session, add-to-cart, and purchase, and call out investigation opportunities Set and enforce traffic quality and creative UX standards that protect advertiser outcomes, including suppression logic and inventory quality controls Own identity, attribution, and platform integrations Work with Legal to define product policy around consent handling, regional privacy requirements, customer data protection, and compliance (GDPR, CCPA, etc.) Develop strategic partnership and integration opportunities to ensure robust measurement and attribution Defend our attribution methodology and incrementality story with sophisticated performance marketers and agencies Lead e-commerce platform integration work end to end: pixels, server-side event delivery, order attribution, catalog ingestion, and merchant-facing installation flows Requirements 8+ years of product management experience, with meaningful time in performance advertising: DSP, retargeting platform, measurement/MMP, or ad network e-commerce products Hands-on depth in web and mobile identity and attribution: probabilistic matching (IP and device signals), pixels, server-to-server postbacks, and the practical constraints of browser privacy changes (ITP, fingerprinting protection) and ATT A track record of carrying a product from beta to GA, including at least one experience where you recommended killing or materially pivoting something based on the data Comfort operating in a 0-to-1 incubation environment: small, funded pilots, hands-on customer management, and shipping against explicit go/no-go criteria Demonstrated ML experimentation experience: you can read a confidence interval, challenge an experiment design, and make a ship/no-ship call under uncertainty Cross-functional leadership across engineering, ML, go-to-market, sales engineering, creative, and finance without direct authority over any of them Preferred / What Sets You Apart Experience with the Shopify/e-commerce ecosystem: app approval, Customer Privacy API, webhooks, catalog/product feeds, or merchant-facing tooling. Familiarity with CAPI-style server-side integrations (Meta CAPI, Google Enhanced Conversions) also counts Familiarity with incrementality testing, MTA, or MMM, and the attribution debates (first-click vs. last-click, demand creation vs. demand capture) that agencies and DTC marketers actually have Executive-level financial fluency: you can build and defend a unit economics case to a senior audience and hold your ground under scrutiny Location: The preferred location for this role is within the Pacific Time Zone; however, this role is eligible for full-time remote work in one of our entities: CA, CO, ID, IL, FL, GA, MA, MI, MN, MO, NJ, NV, NY, OR, PA, TX, UT, and WA We are a remote-first company with US hubs in Redwood City, Los Angeles, and New York City. Travel Expectations: We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building. Compensation : Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience. The following are our base salary ranges for this role: SF Bay Area, Los Angeles/Orange County, Seattle, NYC : $230,000 - $280,000 Olympia, Austin, San Diego, Santa Barbara, Boston : $211,000- $257,000 All other cities and towns in our approved states: $198,000- $240,000 #LI-VM1 #LI-Remote Liftoff offers a fast-paced, collaborative, and innovative work environment where employees are empowered to grow and make an impact. We're shaping the future of the mobile app ecosystem—join us and help accelerate what's next. Liftoff's compensation strategy includes competitive salaries, equity, and benefits designed to support employee well-being and performance. We benchmark compensation based on role, level, and location to ensure fairness and market alignment. Benefits may include medical coverage, wellness stipends, and additional perks based on your country of residence. Liftoff is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, ethnicity, national origin, age, marital status, disability, sexual orientation, gender identity, religion, veteran status, or any other characteristic protected by applicable law. Agency and Third Party Recruiter Notice: Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.