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Hi, we're Oscar. We're hiring a Manager, Process Improvement to join our Operational Excellence Team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Manager, Process Improvement works closely with a cross functional team of leaders, project managers, and Business Stakeholders to solve business problems related to internal processes. The Manager is responsible for identifying critical processes to the business and defining the business' requirements. The Manager is also responsible for process mapping, assessing the overall effectiveness and efficiency of the process, developing new or reengineering existing processes, and supporting implementation. The Manager, Process Improvement supports our teams in driving a best-in-class, service-focused operation by designing and guiding the use of operational frameworks and ideologies. You will report into the Director, Process Improvement. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $105,818 - $138,886 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.   Responsibilities: Partner with core insurance operations leaders to identify and implement solutions to operational challenges. Support the core insurance organization in the frictionless delivery of value to members and providers. Be the example of the continuous improvement mindset, providing effective direction and influence, while demonstrating actual results of organizational behavior change in this area Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to the organization and aligned to industry standards and best practices Partner cross functionally with various leaders in all areas of the business to support the drive towards frictionless value delivery Utilize and implement programmatic frameworks and tools while adjusting your approach based on measured outcomes across simultaneous operating improvement projects Creating and sustaining foundational stability and ensuring scalability within your area of responsibility Use process improvement best practices, such and Lean and Six Sigma principles, to engineer/reengineer and implement consistent organizational processes and clear engagement models Provide clear context, in the form of Product Requirements Documents (PRDs), process maps, standard operating procedures and policy documents on what is being built and why it's being built. Compliance with all applicable laws and regulations Other duties as assigned Requirements: A bachelor's degree or 4+ years commensurate experience 4+ years of work experience in health insurance operations claims processing, utilization management, or call center ops 3+ years of experience using data software such as Excel, SQL, Python or other data analytics tools 3+ years of experience with end to end project management 3+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures 3+ years of experience with process improvement methodologies such as Lean Six Sigma Bonus points: Bachelor's degree in Engineering, Business Administration, or other related field Lean Six Sigma Green Belt certification or higher Travel required: Up to 10% a month This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Join Anthropic's Customer Success team as one of the founding members of our Japan Customer Success team as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan, helping them harness the full potential of all our Claude capabilities: API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives. You'll work closely with them to provide best practices and guidance, and support them as their usage (consumption and seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies. That makes you a key voice in shaping how we build and deliver ongoing value as a business. As one of the founding members of our Customer Success team in Japan, you'll help shape how we build the function in-region. That includes establishing regional processes, developing new customer relationships, and representing Anthropic's brand in a high-growth market alongside a small, growing team. You'll operate with significant autonomy while maintaining strong alignment with global teams. This requires someone who thrives in ambiguous environments and can work effectively across time zones. Key responsibilities Build trusting, strategic relationships with key Japanese customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption and adoption and how it creates realized value for the customer Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness of new products, and engaging Product PMs as the voice of Japanese customers Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement Own the customer experience across their lifecycle: manage comprehensive account and success plans grounded in the customer's business objectives, conduct Quarterly Business Reviews, and serve as the primary conduit between the customer and Anthropic Build Anthropic's brand and customer relationships as part of our founding in-region CS team, developing Japan-specific processes, playbooks, and best practices where needed that account for regional business cultures Minimum qualifications Experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar) Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns Experience explaining and demonstrating technical products to various audiences Strong project management skills and ability to manage multiple customer relationships Passion for AI and interest in responsible development of advanced systems Fluency in English and Japanese Preferred qualifications 6+ years of experience in relevant field Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each Strategic mindset to identify growth opportunities and translate them into actionable expansion plans Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs Experience working in and building a growing region, while navigating across time zones with US-based headquarters A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality. You are a true team player Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. You will: Ensure that Waymo technology programs satisfy the business needs of internal and external users. Duties include:  Develop simulator multi-platform strategy in partnership with engineering and product leads, contributing to simulator's long-term vision by defining OKRs, KPIs, roadmap, and success criteria;  Execute the foundational world model roadmap to ensure synthetic test suites are reliable, realistic, and representative of real-world performance in support of U.S. and international commercial expansion;  Create ML model development plans to improve simulator realism across 3D graphics, physics-based animation, sensor simulation, intelligent agent behavior, reactivity, and data augmentation;  Integrate the release process of the core simulator and intelligent simulation realism features with the onboard software release cadence to enhance transparency, compatibility, and system trust;  Develop scalable methodology, process, and tool for simulator realism evaluation, including the rollout of AI-assisted agentic workflows to enhance triage efficiency;  Lead simulator architecture transformation into a scalable product, driving initiatives to reduce configuration complexity, enhance self-serve tools, improve documentation, streamline onboarding, and reduce operational overhead to boost scenario creation throughput;  Built an adaptable program planning framework for a simulator platform, supporting feature intake, bug reporting, prioritization, execution tracking, and retrospectives to meet evolving requirements for a credible and scalable simulation system;  Drive alignments across key stakeholders with system engineering, simulation, evaluation, and onboard software teams to ensure globally optimized decisions that reflect top company priorities rather than isolated team-level objectives;  Represent the team's scope and dependencies in cross-functional programs, aligning simulator milestones with company-wide goals to optimize resourcing between long-term foundational world model release and near-term program delivery; and  Establish a program communication structure that connects sprint-level work with executive reviews, enabling clear updates on execution status, risks, and priorities. Fully remote, telecommuting position. You have: Master's degree in Mechanical Engineering, Software Engineering, or related field and two years of experience in the job offered or a Technical Program Management related occupation. Position requires two years of experience in the following: Large scale project management experience (multiple projects, multiple stakeholders, large teams, complex team setup), including experience with various project management methodologies such as Agile, SAfe, Waterfall, Lean, and DAD; Machine learning; Software simulation tools; End-to-end autonomous driving algorithm development; System engineering, and test methodologies technical management for autonomous driving applications; Sensor system development technical management for autonomous driving applications; and Vehicle control system development technical management for autonomous driving applications. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.  Salary Range $230,000 - $242,000 USD   Fully remote, telecommuting position   #LI-DNI

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: Are you an exceptionally agile, strategic, and execution-focused Executive Assistant ready to power high-growth leadership? In this high-impact, dynamic role, you will serve as the strategic operational backbone and trusted partner to 3 Area Vice Presidents across our fast-paced Sales organization. You will master intricate calendaring, architect complex travel itineraries, oversee expense management, and drive high-profile team events. If you are a proactive, self-directed problem solver who thrives under pressure and knows how to seamlessly balance day-to-day priorities with big-picture objectives, this position offers an incredible platform to make a direct impact. This is a remote position based in Canada. Relocation assistance will not be provided for this role. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.  In this role, you will:   Serve as an Executive Ambassador: Represent your 3 Area VPs with polish and diplomacy across key external partners, high-profile clients, and internal department stakeholders. Drive Calendar Strategy: Proactively optimize, align, and defend complex schedules across multiple Sales leaders to maximize business momentum and executive focus. Master Logistics & Travel: Design and book multi-leg travel itineraries, anticipating seamlessly for potential schedule changes and travel logistics. Manage Business Expenses: Oversee, track, and streamline expense reporting and reconciliations with high accuracy. Orchestrate Staff Meetings: Partner with leadership to curate agendas, prepare materials, and track key deliverables for departmental meetings. Lead Event Planning: Plan, coordinate, and execute impactful team offsites, strategy summits, and team-building events that drive culture and connection. Anticipate & Resolve: Stay ten steps ahead by anticipating executive needs, eliminating friction, and tackling shifting business priorities with urgency. Execute Strategic Projects: Own ad-hoc administrative initiatives and operational projects to increase overall leadership efficiency. Champion Culture:  Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 3+ years of executive administrative experience directly supporting executives in a fast-paced corporate environment. Proven track record of managing complex, multi-executive calendars, travel logistics, and shifting priorities with exceptional accuracy and composure. Superior written and verbal communication skills, with high emotional intelligence and executive presence across all internal and external touchpoints. Demonstrated discretion and sound judgment when handling highly sensitive company information and business scenarios. An ideal candidate also has: Prior experience supporting high-growth Sales leadership within a SaaS or enterprise technology company. Proficiency with AI productivity tools and modern enterprise workflow technology to enhance administrative efficiency. The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $82,025 — $106,150 CAD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you're ready to build for the long term and own the outcome, your journey starts here. Flexible Working  At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations  Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara's Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our  blog post here .

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.  The Financial Compliance team's mission is to establish and maintain the company's financial and regulatory compliance, including requirements under the Sarbanes-Oxley Act of 2002 (SOX) and related frameworks over internal controls, IT general controls, and financial reporting. This team works closely with Engineering, Security, Finance, and external auditors to ensure systems, processes, and data meet regulatory expectations while supporting business growth! As an IT Financial Compliance Senior Manager, you will evaluate systems, databases, and processes to ensure strong control design and effective operation across infrastructure, change management, and financial data pipelines. You will partner closely with engineering and business teams to identify control gaps, implement practical solutions, and support compliance with SOX and other regulatory requirements. This role plays a key part in ensuring financial reporting integrity and audit readiness while contributing to scalable compliance practices across the organization. This role is based in our Menlo Park, CA, New York, NY, and Chicago, IL offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Design and maintain IT infrastructure controls, including environment segregation, access pathways, configuration baselines, and logging and monitoring aligned to SOX and regulatory requirements. Partner with Platform, Infrastructure, and Security teams to align system architecture and operational processes with control objectives and audit evidence expectations. Assess new systems, tools, and services (such as cloud platforms, data stores, and security tooling) to identify control gaps and define remediation actions. Lead IT SOX readiness and integration effort for new acquisitions. Perform IT SOX assessments ahead of product launches and system upgrades/migrations to ensure timely compliance. Lead IT change management and production access governance, including approvals, testing, deployments, rollback procedures, emergency changes, and least-privilege access controls across production environments. Map end-to-end data flows supporting financial and regulatory reporting, identifying key interfaces, transformations, and control points to ensure completeness and accuracy. Partner with Data Engineering and Finance teams to design and implement controls over data reconciliation, monitoring, and retention across reporting pipelines. Execute and oversee testing of IT general controls and application controls, evaluate deficiencies, identify root causes, and coordinate remediation with engineering and operations teams. Prepare and maintain control documentation, process narratives, flowcharts, and audit evidence to support internal and external audits. Serve as a subject matter expert in IT controls during audits and translate regulatory requirements into clear, technical implementation guidance for engineering teams. Identify opportunities to automate control execution and evidence collection and contribute to standardizing control frameworks, tooling, and documentation across the organization. What you bring 8+ years of experience in IT audit, IT risk, IT compliance, infrastructure engineering, or a related field, with strong exposure to SOX IT general controls and application controls. Strong knowledge of cloud infrastructure (such as AWS, GCP, or Azure), networking, identity and access management, and modern deployment practices including CI/CD and infrastructure-as-code. Hands-on experience with change management processes and tools, including version control workflows, ticketing systems, release management, and emergency change procedures. Experience designing or testing controls over data pipelines, including data transformations, reconciliations, and monitoring practices. Proven ability to collaborate with engineering teams to implement practical control solutions and explain control requirements in technical terms. Strong analytical, documentation, and project management skills, with the ability to manage multiple initiatives and deadlines. Clear written and verbal communication skills, with experience working with external auditors and senior stakeholders. What we offer Challenging, high-impact work to grow your career. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.  Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $170,000 — $200,000 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $150,000 — $176,000 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $133,000 — $156,000 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role As a Deal Desk Analyst, you'll play a key role in supporting our sales team by streamlining processes and ensuring that deals are structured effectively. This position offers the chance to work closely with cross-functional teams, allowing you to gain insights into various aspects of the business while making a tangible impact on our success. If you're looking for a role where your commercial acumen, analytical skills, and collaboration can thrive, we'd love to hear from you. What You Will Be Doing Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance Execute against and maintain EMEA geographic Deal Desk support framework Provide Deal Desk support for super-geo Manager Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts Strong presence and communication with the Field. Ability to execute strategies and manage under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives Drive and execute decision reviews, approvals, and executing across competencies (quoting, legal, revenue, etc.) Support the global Deal Desk leadership to deliver consistent and exceptional support to our sales organization Propose and execute initiatives as part of the long term strategy for the Deal Desk team and business High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business Deal Management Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance Propose and incorporate custom terms and legal edits into order forms and contract documents Deal Strategy: support Field by helping to assess the deal cycle and collaborate on deal/negotiation strategy Collaborate with sales on commercial models to bring customer's requirements and the best position for Elastic long-term together Coordinate and manage cross-departmental approvals outside of standard systematic workflow Maintain and update repository of legal language templates for non-standard deals for specific offerings Understand and enforce revenue recognition policies across all deals Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests. Quote-to-Cash Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders Follow different Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies General experience in building IT requirements and enhancements, and project management What You Bring Bachelor's degree in Finance or related competency At least 4 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related Strong attention to detail while multitasking Commercial Mindset with strong Analytical skills Strong communication skills Ability to work in a fast-paced, high-pressure environment High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, Salesforce.com (CPQ a plus), affinity with AI. Experience working in a SaaS or high-tech company is also a plus Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.   At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets. The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position. The typical starting salary range for this role is: €42.800 — €67.700 EUR Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co .  We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;   Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see  here  for our Privacy Statement.

About the Role As MongoDB scales, our Finance organization needs systems that scale with it. We are seeking a Senior Manager, Finance Technology - to lead a team of Product Managers, NetSuite Engineers, and Engineers who build and evolve the financial technology platform behind Tax, Treasury, Accounting, Source-to-Pay (S2P), and FP&A. This is a player-coach leadership role at the intersection of Finance, Product, and Engineering. You will own the technical direction for the finance technology stack, turn complex finance requirements into scalable, automated, and compliant solutions, and build a high-performing team that delivers measurable business outcomes. You will also own our NetSuite engineering function, leading the team that develops, integrates, and maintains our ERP platform as the foundation for Finance. You will partner closely with the CFO organization, Controllership, Tax, Treasury, Procurement, FP&A, IT, Security, and Data teams. This role is based in the US. [Palo Alto/ New York] Key Responsibilities Fintech Strategy & Roadmap Define and execute a multi-year fintech strategy and roadmap across Tax, Treasury, Accounting, S2P, and FP&A, aligned to Finance priorities and company growth plans Prioritize investments using clear business cases, ROI, and risk considerations, balancing quick wins against foundational platform work Drive automation, AI-enabled workflows, and self-service capabilities that reduce manual effort and shorten close, planning, and procurement cycles Stay ahead of fintech trends, ERP and finance platform best practices, and emerging technologies, and apply them where they create value Product & Engineering Leadership Lead and mentor a team of Product Managers and Engineers, setting clear goals, quality standards, and delivery expectations Establish product management and engineering practices for the Finance domain, including discovery, requirements, prioritization, agile delivery, release management, and measurement Ensure PMs and Engineers work as one team, with shared ownership of outcomes and not just feature delivery Provide career development, coaching, and technical growth opportunities for team members NetSuite Engineering & Platform Ownership Lead the NetSuite engineering team responsible for the design, development, and ongoing health of MongoDB's NetSuite environment, which serves as the financial system of record Set technical direction and standards for NetSuite development, including SuiteScript (1.0, 2.0, 2.1), SuiteFlow workflows, SuiteTalk, SuiteQL, saved searches, and custom records and objects Own the NetSuite release and change management lifecycle, including sandbox strategy, code review, testing, deployment, and management of semi-annual NetSuite releases and feature updates Drive technical debt reduction, including rationalizing legacy customizations and scripts, improving performance, and moving toward configuration and standard functionality where it makes sense Oversee NetSuite integrations with CRM, billing, banking, tax, procurement, planning, and data warehouse systems, ensuring they are reliable, monitored, and well documented Partner with Product Managers to translate finance requirements into NetSuite solutions, and with Finance process owners to evaluate when to configure, customize, or buy Ensure NetSuite changes meet SOX and IT general controls, including segregation of duties, role and permission design, change approvals, and audit-ready documentation Manage the relationship with NetSuite/Oracle and implementation partners, including licensing, support escalations, and roadmap alignment Establish support and incident response practices, with clear SLAs, root cause analysis, and monitoring for business-critical processes such as month-end close Domain Leadership Across Finance Functions Tax: Partner with Tax to enable accurate and automated sales and use tax, VAT/GST, withholding, and indirect tax compliance, including tax engine integrations and reporting Treasury: Enable cash management, bank connectivity, payments, cash forecasting, FX and risk management, and intercompany funding workflows Accounting: Support record-to-report, general ledger, revenue recognition (ASC 606), consolidations, close automation, reconciliations, and fixed assets Source-to-Pay (S2P): Drive procurement, purchase-to-pay, vendor management, AP automation, spend controls, and expense management FP&A: Enable planning, budgeting, forecasting, and reporting platforms, with trusted data flowing from source systems into decision-ready analytics Systems Integration, Data & Architecture Own the architecture and integration strategy for the finance application landscape, spanning ERP (e.g., NetSuite), CRM, billing, banking, tax, procurement, planning, and data warehouse systems Oversee integrations built with iPaaS and API-based tools (e.g., Boomi, Celigo, MuleSoft) and REST/SOAP APIs, ensuring reliability, scalability, and observability. Partner with Data teams to improve data quality, lineage, and the reporting and analytics that support decision-making. Evaluate build vs. buy decisions and lead vendor selection, implementation, and ongoing vendor management, including contracts and licensing. Governance, Compliance & Risk Ensure finance systems meet regulatory and internal control requirements, including SOX, GAAP, ASC 606, and applicable data privacy regulations Define and enforce governance standards for change management, segregation of duties, role-based access controls (RBAC), and data integrity Support internal and external audits by providing system documentation, reports, and evidence Manage operational reliability, incident response, and system performance for business-critical finance processes Cross-Functional Partnership Act as a trusted advisor to Finance and executive leadership on technology capabilities, risks, and strategic initiatives Translate business requirements into scalable solutions and communicate priorities, trade-offs, and progress clearly to technical and non-technical stakeholders Partner with IT, Security, Legal, and Procurement to deliver cohesive, compliant solutions Required Qualifications 15+ years of experience in finance systems, fintech, or enterprise application product and engineering, with 4+ years leading teams that include Product Managers and Engineers, including NetSuite developers or engineers Deep, hands-on NetSuite expertise, including SuiteScript (1.0, 2.0, 2.1), SuiteFlow, SuiteTalk/REST/SOAP APIs, SQL/SuiteQL, and managing NetSuite implementations, upgrades, and releases at scale Demonstrated experience delivering technology solutions across multiple finance domains (e.g., Tax, Treasury, Accounting, S2P, FP&A) Strong working knowledge of finance and accounting processes such as record-to-report, procure-to-pay, order-to-cash, treasury operations, and planning and forecasting Hands-on experience with ERP platforms (NetSuite, SAP, Oracle, or Dynamics 365) and adjacent finance applications such as tax engines, treasury management systems, procurement and AP automation, close and reconciliation tools, and planning platforms Strong technical foundation in system integration and architecture, including APIs (REST/SOAP), SQL, and integration platforms (Boomi, MuleSoft, Celigo or similar) Proven ability to set product strategy, build roadmaps, and manage large cross-functional programs, including implementations, migrations, and upgrades, end to end Understanding of SOX compliance, GAAP, ASC 606, and IT general controls and security best practices Excellent leadership, communication, and stakeholder management skills, including the ability to influence senior Finance and technology leaders Strong analytical and problem-solving skills with a data-driven mindset Preferred Qualifications NetSuite Administrator, ERP Consultant, or SuiteCloud Developer certification Experience in a high-growth SaaS, enterprise technology, or public company environment Experience with AI/automation in finance workflows (e.g., intelligent document processing, close automation, forecasting) Familiarity with BI and reporting tools (e.g., Tableau, Looker, Power BI, NetSuite Analytics) Other relevant certifications (e.g., PMP, CPA) or a CPA-adjacent finance background are a plus Experience building and scaling product management practices within a Finance or IT organization Success Metrics Strategic Impact: Deliver a clear, prioritized fintech roadmap that drives efficiency, automation, and scalability across Tax, Treasury, Accounting, S2P, and FP&A Operational Excellence: Maintain reliable, secure, and audit-ready finance systems with strong performance and control compliance NetSuite Platform Health: Maintain a stable, performant, audit-ready NetSuite environment with disciplined release management, low production incident rates, and reduced technical debt Business Outcomes: Achieve measurable improvements such as faster financial close, reduced manual effort, improved forecast accuracy, and stronger spend and cash visibility Stakeholder Satisfaction: Be a trusted partner to Finance leaders, delivering solutions that meet business needs Leadership & Team Growth: Build, retain, and develop a high-performing team of Product Managers, NetSuite Engineers, and Engineers About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273437834 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $162,000 — $319,000 USD

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Principal Pricing and Monetization Manager About the job This position is needed to lead and scale Twilio's platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role critical to driving Twilio's pricing strategy and operationalizing key pricing processes. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers. Reporting to the Director of Monetization & Pricing Strategy, you will act as a primary strategic leader shaping complex pricing and packaging strategies for Twilio's expanding product portfolio. Responsibilities In this role, you'll: Architect and shape strategy: Develop advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio, incorporating considerations like product strategy, GTM strategy, competitive differentiation, and deep financial analysis. Partner with Product leadership: Work closely with Product teams and senior leaders to align product strategy and roadmaps with monetization frameworks, providing critical insights into competitor pricing and packaging to inform requirements. Analyze data: Dive into complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies. Champion cross-functional collaboration: Act as a strategic bridge and internal champion across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives. Lead complex projects: Own the end-to-end delivery of highly complex, multi-stakeholder monetization projects that generate clear, measurable business impact at the enterprise level. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Pricing Expertise : 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries. Financial Modeling & Analytics : Hands-on mastery of developing complex pricing models and evaluating monetization frameworks to generate insights and drive strategic alignment. Cross-Functional Project Management : A proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact. Executive Communication & Influence : Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership. Education : Bachelor's degree in a quantitative or business-related field, or equivalent experience. Desired: Industry Expertise: Past experience in a B2B environment Platform-Level Pricing Strategy : Direct experience designing and scaling multi-product, platform-level pricing strategies Pricing Methodologies : Deep understanding of advanced pricing survey techniques (e.g., conjoint analysis, Van Westendorp). Advanced Education : Consulting experience, MBA, or an advanced degree in a quantitative discipline. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900  Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300 Based in the San Francisco Bay area, California: $166,400 - $208,000  This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   Applications for this role are intended to be accepted until Nov 19th but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.  We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you'll find yourself at home. Responsibilities In this role, you'll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don't match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.  Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.   Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders' Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location  This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows:  90,800.00 - CAD 113,500.00   Target Bonus Percentage 15% The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Business Process Improvement team focuses on improving processes across all Community Support. Our team is a global team of process improvement professionals, who help bring cross functional partners from across CS and Airbnb together to operationalize new processes, analyze current process for improvement opportunities, and scale solutions across a global network. We follow general business process engineering principles and practices, as well as leveraging Lean Six Sigma methodologies in our improvement projects. The Difference You Will Make: As a Business Process Improvement (BPI) Lead you are responsible for driving large-scale, cross-functional improvement projects that help to improve customer support for our community.   You will deliver new process designs and process improvements for key priority Community Support (CS) Roadmap programs, where you will take on responsibilities for process analysis, process design, pilot design and execution, and control plan development to improve the user experience. You will work cross-functionally with other Shared Services functions, Policy, and Product  teams to lead the process impact assessment and subsequent process design for high priority changes. You will drive continuous improvement with these cross functional partners to increase overall operational efficiency, customer experience, and process quality. You will use and improve AI tools in order to design and implement process measurement systems, analyze process data and utilize this information to drive decision making, successful improvement projects to completion, and propose Continuous Improvement projects. You will create queries and utilize data analytics tools to support process improvement efforts. You will validate analytics with your data partners. You will be responsible for the delivery of successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results including feature launches throughout the year. A Typical Day:  Leads large cross-functional process engineering initiatives from problem definition through measurable outcomes, applying the full suite of Lean Six Sigma tools and a structured process engineering framework across four disciplines: understanding the problem and its system context, designing reliable and measurable solutions, grounding those solutions in operational reality, and evolving them as conditions change. Apply systems thinking: mapping full upstream and downstream context before prescribing solutions, identifying where the real problem lives rather than where it surfaces. Design processes for AI-readiness and automation, including designing around three standards: reduce agent and customer burden, measurable from day one, and ability to be automated or self-correcting over time. Build some AI prototypes to communicate and validate process designs, using AI tools, workflow automation platforms, and lightweight modeling approaches to test the viability of new process architectures before committing to full implementation. Use some basic process simulation to model how a designed process will behave under real-world conditions, stress-testing assumptions about volume, variation, and failure modes before a design is deployed. Continuously improve process designs of Community Support experiences that document the full interaction across the customer journey, agent processes, product features, and policies, informing multi-year roadmap planning. Implement process measurement systems from the start of every design: establish KPIs, deploy statistical process control methods, and track outcomes post-launch to confirm improvements hold. Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that improvements are sustained over time. Partner with Product and Technology teams to translate process requirements into tooling specifications, ensuring AI and other product capabilities are engineered around how agents and customers actually work. Collaborate cross-functionally with stakeholders across Product, Engineering, Data Analytics, and Operations to align priorities and drive trade-off decisions grounded in data. Communicate progress and findings to leadership, distilling complex analysis into clear narratives with a line of sight to measurable outcomes Organizes their work, keeps project stakeholders updated, and is able to work autonomously to drive progress across stakeholders. Your Expertise: Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field. 5+ years of post-graduate experience in operations (industrial engineering or similar preferred experience) Advanced knowledge of customer service and contact center operations Lean Six Sigma Green Belt or Black Belt certified or equivalent process engineering expertise. Additional consideration given to Agile, service design, and Industrial and Systems Engineering experience. Demonstrated ability to use AI to improve quality and efficiency within internal workflows. Demonstrated ability to design processes for AI-readiness and automation. Proven experience applying systems thinking to process design, identifying root causes upstream and tracing impacts downstream before prescribing solutions. Ability to navigate ambiguity with creative problem-solving, strong analytical skills, and a pragmatic sense of how to get things done. Ability to manage multiple initiatives simultaneously with minimal direction. Strong statistical and data-driven analytical skills, including statistical process control methods, regression analysis, and measurement system analysis. Excellent verbal and written communication skills. Ability to travel up to 20% of time Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $132,000 — $155,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Enterprise Transformation Department drives technology-enabled change across the organization, delivering innovative solutions and modern enterprise systems that support YVR's strategic priorities. Through collaboration and continuous improvement, the department helps create efficient, reliable, and future-ready business operations.Position overview We have a full-time opportunity for a Senior Business Analyst (Oracle) in the IT Department. Reporting to the Manager, Enterprise Transformation, the successful candidate is responsible for the initiation, execution, control, and completion of enterprise system projects, including but not limited to, system assessments and roadmaps, business process improvement, system selections, and system implementation projects. This role requires business analysis and technical program management expertise to manage the business and technology aspects of core systems.Key responsibilities include: Lead the support, enhancement, and continuous improvement of assigned enterprise systems (e.g., Oracle Fusion ERP, Amadeus PROPworks, Concur - both SaaS and on-prem), including day-to-day operations, system enhancements, and project initiatives. Support system reliability, operational controls, and audit requirements.Coordinate assigned business and technology initiatives throughout the delivery lifecycle, including requirements definition, implementation support, and continuous improvement activities. Facilitate project scope, objectives, and deliverables in alignment with YVR IT processes and PMO methodologies.Provide business analysis, application, technical, and operational expertise for assigned enterprise systems, acting as the primary liaison between business stakeholders, vendors, and IT teams to ensure solutions effectively support business objectives and operational needs.Partner with business stakeholders to identify opportunities, analyze requirements, assess impacts, and provide recommendations to support prioritization of system improvements and initiatives.Manage stakeholder expectations and priorities across multiple initiatives and support requests while providing clear communication and recommendations to support decision-making.Drive continuous improvement initiatives by identifying opportunities to optimize business processes, automate manual activities, address operational risks, and improve user experience through technology-enabled solutions.Develop and maintain long-term system roadmaps, strategies, and application architecture plans in collaboration with IT leaders and business stakeholders.Key qualifications include:Bachelor's Degree in Computer Science, Business Administration or equivalent, or comparable education with sufficient relevant work experience.Minimum 10 years of experience implementing and supporting enterprise-class applications in medium to large sized organizations including strong skills in use of support and knowledge management tools.Minimum 5 years of business analysis and project management experience (senior level) including strong skills in use of project management tools (MS Office, Jira, DevOps)One or more of the following formal certifications: Project Management Professional (PMP), Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP), Certified Professional Accountant (CPA), or other formal certification in specific and relevant software application(s).Oracle Fusion Applications certification(s) are preferred, including (but not limited to): Oracle Fusion Cloud Financials: General Ledger Implementation Professional; Oracle Accounting Hub Cloud Implementation Professional; Oracle Fusion Cloud Financials: Receivables and Collections Implementation Professional; Oracle Cloud Infrastructure Application Integration Professional; Line of Business Analytics and Semanti

At p athway Solutions GmbH , we're on a mission to automate accounting for E-Commerce and SaaS companies. Our goal is to free 10,000 entrepreneurs from the burden of manual bookkeeping so they can focus on what they do best: growing their business. We are a fast-paced, fully remote company experiencing significant customer growth, and we're looking for passionate builders to join us. The Opportunity: own the domain of infrastructure We are looking for a highly motivated Senior Java Developer to join our team at Pathway. You will be responsible for the development and maintenance of our core application, specifically focusing on our billing and invoice generation systems. We need someone who is not only a strong coder but also proactive, eager to master new technologies, and capable of solving complex infrastructure and concurrency challenges. Tasks Application Development: Design, develop, and maintain robust billing applications and features (e.g., invoice generation systems) using Java 25. Concurrency & Performance: Architect and manage highly concurrent, multi-threaded application logic to ensure memory efficiency and system stability. Infrastructure & DevOps: Take ownership of infrastructure tasks, ensuring our systems are scalable, reliable, and well-maintained. Database Management: Utilize and optimize both SQL and NoSQL databases (e.g., Bigtable) to handle our evolving data requirements. Integrations: Design and maintain high-quality API integrations, utilizing modern standards like Swagger/OpenAPI. Cloud Operations: Implement and manage solutions within cloud environments (GCP preferred) Requirements 5+ years of professional experience in backend development, with a strong command of Java. Experience in AI Coding Tools & willingness to further drive AI Adoption in our Development process. A Structured Mindset: You excel at breaking down complex problems, clarifying requirements with both technical and non-technical stakeholders, and designing clean, well-architected solutions. Concurrency & Multi-threading: Strong, proven experience in async environments and multi-threaded application logic, as this is fundamental to the core application. DevOps & Infrastructure: Experience in taking ownership of infrastructure and ensuring system scalability and reliability. Problem-Solving Skills: Excellent debugging, troubleshooting, and analytical skills. You're comfortable navigating ambiguity and finding the root cause of an issue. Strong Collaboration Skills: You communicate clearly and work effectively within a team-oriented environment. You have experience with Git, continuous deployment pipelines (like Gitlab), and agile practices like monthly scope planning and regular code reviews. Benefits Flexibility: Remote-first and family-friendly working hours. You decide when you work. No office presence required. Development: Coaching budget, mentoring, and a diverse team. Vacation: 30 days off to recharge. Amazing Team events : last one was Mallorca in 2026 Compensation: An attractive salary package awaits you. Growth Curve: Take on responsibility and grow with us. Find Jobs in Germany on Arbeitnow