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Product Support Manager
InternshipOn-siteMid
sqltableausalesrecruiting

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a leader for our Product Support team supporting our Global markets team - the team focused on making Stripe support feel local, trusted, and effective in Stripe's priority markets and enable expansion into new ones. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their teams while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The team is also responsible for managing large operational projects to improve the user support experience in these markets. Responsibilities Guide the organization to design and deliver incredible user support Ensure team members are happy, effective, and growing in their career and new work experiences Set clear goals and directions, and provide regular feedback on team members' performance Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3+ years of direct people management experience Experience leading operational teams such as product support teams (preferably in high-growth technology companies) Excellent written and verbal communication skills A strong operational background and a track-record of making data-driven decisions Skill and credibility doing the core work of a user-facing team with a high bar for quality and a willingness to lead by example An ability to execute on and deliver complex operational projects involving multiple stakeholders. Experience collaborating with product and sales teams. Preferred qualifications Mandarin language proficiency  Japanese language proficiency Experience with supporting the Japan and Greater China market Prior experience with SQL, Tableau and APIs Comfort with some technical troubleshooting Familiarity with FinTech industry and products Passion for learning new functions and features of technical products Experience leveraging root-cause analyses to make data-driven decisions

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Content Strategist, Product
FigmaUnited States (Hybrid)40 days ago
InternshipHybridMid$127,000 - $127,000 / Year
gofigmadentalmental healthcompliancecompliance+3

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is seeking a Content Strategist focused on Product to join our Story Studio team. In this role, you'll develop compelling narratives that showcase the craft, process, and impact of product design and development, helping us tell authentic stories that resonate with product builders. As someone who lives and breathes product design and development, you'll translate complex design concepts into accessible, engaging, multi-format content that inspires our audience and illuminates how products take shape. This is a full time role that can be held from one of our US hubs or remotely in the United States.  What you'll do at Figma: Create compelling content that showcases product design and development processes, methodologies, and thinking Develop narratives around new product features that highlight the design decisions and user problems being solved Interview designers, researchers, and product managers to capture authentic perspectives and translate technical design concepts into engaging stories for various audience segments Contribute to thought leadership on design trends, tools, and methodologies by staying deeply connected to the product design community and culture Create case studies that highlight innovative design and product work and workflows Partner with product teams to document and share design processes Maintain an authentic design voice across our content platforms Collaborate with the broader marketing team to integrate stories into our content strategy We'd love to hear from you if you have: 5+ years experience creating content with a focus on product design, product building, or technology Strong portfolio of design-focused writing (articles, case studies, interviews) A deep understanding of design processes, terminology, culture, and tools - including Figma Experience interviewing designers and technical stakeholders, and strong understanding of design tools and workflows Strong editorial judgment and distinctive writing voice, and active engagement with trends and conversations in the design community While it's not required, it's an added plus if you also have: Background as a product designer, product manager, or in a design-adjacent role Understanding of front-end development concepts Experience creating multimedia design content (podcasts, videos) Proficiency with design tools (Figma, Adobe Creative Suite) Experience creating educational content about design At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.  Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $127,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .

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Account Executive, Enterprise (London, United Kingdom)
FigmaLondon, United Kingdom (Hybrid)40 days ago
ContractHybridMid
gofigmasalescustomer successaccount executiveonboarding

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Enterprise Account Executive who will play a critical role driving sales and maximizing revenue with our Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma. This is a full time hybrid role based in our London hub.  What you'll do at Figma: Create and manage a pipeline of Enterprise accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs) Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma's roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities Manage a book of business by tiering accounts and initiating techniques to save contractions Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities We'd love to hear from you if you have: Experience closing sales, over multiple years, for a software or SaaS business with an Enterprise book of customers (5000+ FTEs), selling to executives Consistent performance meeting pipeline generation targets for net new business Demonstrated experience successfully managing complex sales cycles (6 months+) A sales methodology and process that creates value for customers While it's not required, it's an added plus if you also have: Experience selling solutions to technical audiences at a strategic level (i.e. Engineering, Product, Design teams) Demonstrated ability to succeed in a changing environment Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice .

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Regional Vice President, Enterprise Sales, Public Sector - US State and Local
DatadogBoston, Chicago, New York, Remote, San Francisco (Fully Remote)40 days ago
ContractFully RemoteExecutive$191,000 - $191,000 / Year
datadogdentalmental healthcoachinginstagramsales+1

We are searching for an experienced Regional Vice President, Sales, US State and Local that has a passion for technology and a solid track record in second line leadership working in a high growth tech environment. As we continue to establish contract presence, local relationships and influence, and break into bigger deals, and formalize our support for the larger SLED segment, this sales department within Datadog will blaze the path for the organization's growth.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Lead a team of first line managers; building, developing and training enterprise teams Drive a team to sales quota attainment on a quarterly and yearly basis Develop and execute a high-growth strategy to increase customer acquisition Continuously evaluate the sales process, finding sales processes to break into new markets and expand current markets Maintain and develop team forecasts Who You Are: Experienced in managing a high performing Enterprise Sales Leadership team for a B2B technology company A proven Sales professional with 5+ years of overall Enterprise Sales experience, building relationships with Fortune 1000 companies and managing complex sales processes Motivated by leading a sales team, setting quotas and managing your team against those quotas Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team Strong in your communication and relationship-building skills with a track record of developing loyal and satisfied customers Determined to meet and exceed forecasts with a history of success Comfortable and resilient in a fast paced environment with strong attention to detail Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $191,000 — $255,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Manager 2, Technical Enablement Management
DatadogSeoul, Singapore, Sydney, Tokyo (Hybrid)40 days ago
InternshipHybridMid
datadogtriageschedulingfacilitationcoachingcontent creation+5

We are Datadog's in-house product experts. The Technical Enablement Management (TEM) team empowers customers through technical training sessions, ensuring they maximize the value of Datadog. We combine deep technical knowledge with a consultative approach, demonstrating best practices and tailoring training to specific use cases. As a Manager on this team, you will play a critical role in strengthening our relationships with Sales and Customer Success teams across APJ, developing and coaching the Technical Enablement Managers (TEMs) who report to you, and evolving our enablement programs to better support customer adoption and success. You will lead a distributed team of Technical Enablement Managers covering markets across Asia and ANZ. Manager 2 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. In APJ you will also be the most senior enablement voice in the region, so you will spend as much time building awareness and credibility with Sales and Customer Success as you do managing delivery. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the positioning and enablement strategy for Sales and Customer Success teams in APJ, driving attach rates by positioning training as a value-added service and increasing consumption of complimentary offerings Build demand upstream: engage Sales and Customer Success teams across the region at scale, keep positioning and materials current, and drive consistent use of the request process Act as the quality gate for incoming work, scoping requests to the right offering, focusing broad asks into targeted sessions, and aligning demand to business need Analyze customer training adoption and feedback, evaluating programs for ROI to inform which offerings to scale, evolve, or retire Develop sales tools and enablement resources that help internal teams confidently position and sell training to customers Drive consistency in training delivery, content utilization and reporting across the team, evaluating delivery quality and distinguishing facilitation gaps from content gaps Build and maintain the intake and capacity-planning mechanisms the team runs on, including pre-session questionnaires, triage, prioritisation frameworks and accurate time tracking, and continuously iterate on tooling and processes to improve efficiency and scalability Lead, coach and mentor a team of TEMs across APJ, conducting regular 1:1s, performance evaluations and session shadowing, identifying performance gaps early and managing performance formally when coaching alone is not enough Proactively monitor team KPIs (utilization, CSAT, productivity, session delivery against demand, and attendance rates), diagnosing trends and gaps, and assign workload so that TEMs achieve an 80% productivity target while balancing training delivery, content creation and enablement activities Champion the use of AI tools within the team to improve productivity from content creation and session prep through to reporting and QA, coach TEMs on effective and responsible use, and identify opportunities to apply AI to scale enablement delivery and improve program ROI Actively participate in recruiting, hiring and onboarding across the team and the broader organization Collaborate with Technical Solutions leadership, Sales, Customer Success, Engineering and Product teams to address urgent needs and implement process improvements Who You Are: An experienced people manager, results-driven, with a strong focus on executing strategies that drive measurable business impact and revenue growth A strong coach and mentor who invests in career development and builds inclusive, high-performing teams, and who has authored the things that let a team scale: career progression frameworks, structured onboarding and a consistent coaching cadence Has built demand for a services or enablement function by going out to Sales and Customer Success rather than waiting for inbound requests, and can point to a measurable before and after A clear communicator who can influence without authority and align stakeholders around common goals Energised by bringing a service to new internal audiences, and able to make the case as compellingly on the twentieth telling as on the first Able to hold priorities firmly when demands compete, renegotiating scope with partner teams while keeping the relationship strong Deliberate about priorities, with a track record of choosing what not to take on and delegating rather than absorbing Culturally adaptable across Japan, Korea, Southeast Asia and ANZ, adjusting approach per market rather than applying one style everywhere Direct and transparent, setting clear expectations and healthy boundaries, and calm when plans change at short notice Exceptionally self-organised, owning their own scheduling, follow-up and administrative rhythm A strategic thinker who balances customer needs with business goals, evaluates program ROI and drives cross-functional alignment, with a track record of implementing scalable enablement programs in a growing company Data-driven, comfortable using metrics and KPIs to inform decisions and optimize performance Demonstrated capability of utilizing AI tooling and scaling it, with a growth mindset of embracing change and being curious Technically proficient, with knowledge of modern infrastructure, monitoring solutions, and cloud technologies Experienced (5+ years) in Training, Presales, Post-Sales, Consulting, or another customer-facing role, with a history of success Educated in Computer Science, Engineering, or equivalent experience Requires up to 25% travel across the APJ region, primarily to drive and promote enablement adoption with Sales and Customer Success along with team development and cross-functional planning Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Enterprise Field Marketing Manager
ContractOn-siteMid
goproject managementdigital marketingemail marketingcrmsalesforce+1

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Stripe EMEA Marketing team is a dynamic and rapidly growing group dedicated to transforming customers into enthusiastic advocates for Stripe. Collaborating closely with sales, we focus on accelerating the path to purchase and enhancing product adoption among our user base. Our regional marketing efforts involve crafting and executing tailored marketing plans that resonate with local audiences, as well as spearheading our most significant conferences and sponsorships that drive go-to-market (GTM) success and business growth. Join us and be part of a culture that celebrates teamwork, innovates boldly, and makes a meaningful impact. What you'll do You'll be part of the EMEA Marketing team and be able to craft our enterprise and industry marketing strategy for the UK market while developing a strong trusted relationship working hand-in-hand with sales teams to drive successful user outcomes. The UK Enterprise Marketing Manager will define and execute field marketing program activations for integrated campaigns, targeted regional campaigns aligned to sales priorities, mid-funnel programs to accelerate leads and pipeline, high-tough programs, and Account Based Marketing. The ideal candidate is data-driven, and has an unbridled passion for working hand-in-hand with sales teams to drive successful user outcomes. As a key member of the EMEA Marketing team, this is a great opportunity to build and have an impact on the business.   Responsibilities Craft enterprise marketing strategy and execute field marketing programs across enterprise customer segments (established enterprises, digital native businesses, software platforms), with emphasis on industry focused programs while solidly collaborating across key GTM stakeholders. Own key business and revenue metrics across the sales funnel (pipeline) and customer growth and retention.  Lead local Customer Marketing programs, ranging from case study creation to customer speaking engagements. Partner with EMEA demand generation and product marketing to refine our targeting and segmentation, and to identify, scope, and produce or localize compelling content, marketing assets and programs to drive demand. Define and execute full funnel UK marketing plans including digital marketing, demand generation campaigns, sales prospecting programs and ABM, executive engagement, virtual and in-person field events, and third party tradeshows and conferences as well as amplifying Stripe brand with users' voices though case study production. Track, measure, and communicate program results, continually optimize for efficiency and scale, and seek to generate new global best practices through experimental efforts.  Be creative in finding new ways of advising a diverse range of enterprise personas about the value Stripe brings to businesses. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of relevant B2B marketing experience in the UK Enterprise Technology market across multiple customer segments including specific experience with localizing global content, event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand. Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs. Strong written and verbal communication skills, including being able to convey complex topics with simplicity. Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies. Superb organization and project management skills and the capacity to manage multiple complex projects at once. Experience scaling through/and or leveraging agency and contractor resources. Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology Preferred qualifications A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment. Experience marketing B2B cloud services and/or software solutions. Excellent analytical skills and the ability to craft actionable insights from complex data. Resourceful, creative and dedicated to achieving operational and creative excellence. Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems. Demonstrated success delivering marketing programs with and through consulting and technology partners.

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Global People Operations - Systems Administrator
InternshipOn-siteMid
jiratriagecase managementarchitecturepayrollworkday+4

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team and the role The People Systems Operations Administrator supports the day-to-day work that keeps Stripe's People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management. You'll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner. This is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team. What you'll do Support queue and request triage Monitor the Salesforce case management queue and Jira requests for People Systems work. Triage incoming requests by urgency, business impact, data sensitivity, and defined support process. Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner. Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs. Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes. Workday operations Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues. Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up. Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance. Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews. Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items. Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing. Support recurring People programs, such as performance-cycle launches, using established runbooks and checklists. Reporting, documentation, and Jira support Intake and triage Workday reporting and data requests. Confirm required information, route requests to the right owner, and provide status updates to requesters. Complete standard reporting tasks and access-related requests where there is a documented process and appropriate approval. Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find. Support data-quality checks and follow established processes to correct or escalate issues. Partnership with People Systems Work closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work, and escalation paths. Provide clear handoffs for work that requires configuration changes, advanced reporting, integrations, security decisions, or policy interpretation. Participate in regular reviews of queue trends, service levels, documentation gaps, and operational risks. Build platform knowledge over time, with opportunities to take on more complex administration and configuration work as skills develop. Minimum requirements Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work. Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting. Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time. Clear written communication and comfort giving requesters concise status updates. Experience using Jira, Salesforce, or a similar case-management or ticketing tool. Comfort learning enterprise systems and following structured procedures across multiple tools. Strong organization skills and a consistent approach to documenting work and following requests through to resolution. Good judgment when working with confidential information. Preferred qualifications Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring. Experience handling reporting requests, data access requests, and standard user provisioning. Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing. What success looks like Within the first six months, you will: Own the defined tier 1 and routine tier 2 People Systems queue work with accurate, timely resolution and clear escalation. Establish dependable monitoring for People Systems tickets in Salesforce, JIRA, the Workday inbox, and recurring operational tasks. Reduce avoidable handoffs and ensure complex work reaches the right People Systems owner with the context needed to act. Keep core runbooks and self-service guidance current based on recurring request patterns. Give People Systems analysts and engineers more capacity for configuration, governance, architecture, and strategic delivery work.  

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Strategy & Operations Business Partner, Solution Architecture
InternshipOn-siteMid
gosqltableauarchitectureforecastingexcel+7

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global GTM Operations team is responsible for overall productivity and effectiveness of the GTM organization, partnering closely with the sales team and teams across Stripe to drive initiatives.  This role will partner directly with the head of the global Solution Architecture, whose team is responsible for pre-sales technical assessment and technical validation of Users in partnership with Sales. This role will be expected to drive the rhythm of business, data insights / reporting, strategic initiatives, annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth.  This is an incredible opportunity that plays an integral role in shaping and executing GTM strategies with Sales leaders.  Responsibilities include go-to-market design, resource planning, territory alignment and quotas management, sales process optimization, and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, adjacent Sales Operations teams, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight. What you'll do The Solution Architecture team is growing rapidly and is in need of a strong strategy and ops business partner that can help scale the operations and drive strategy of the team. This entails a focus on operational projects (process design, business cadences, systems work) and everything related to planning and running their business, including: org design and planning, sales coverage models, setting SOKRs, measuring and providing insights on performance, and process improvement.  In addition to engaging with the Solutions Architecture team, you will also be collaborating with numerous cross-functional stakeholders from across the globe. Responsibilities Collaborate with Solution Architecture leadership and cross-functional stakeholders in developing go-to market strategy, resource plan and key performance metrics. Create and manage operational processes such as territory planning, quota setting, quarterly compensation. Work cross-functionally to investigate and conduct analysis on system and operational issues Develop and execute initiatives designed to optimize team efficiency and productivity Drive rhythm of business (weekly business reviews, monthly / quarterly business reviews) with strong operational rigor. Provide insights on key performance metrics and priorities (e.g. weekly, monthly, quarterly business reviews), identify key roadblocks to progress, and work efficiently to remove them Provide business analytic strength to help drive initiatives critical to ongoing growth and provide key insights for business leadership to support strategic decision-making Drive critical projects and initiatives and drive alignment with cross-functional teams across the organization by developing detailed project plans with activity based milestones Oversee implementation of enabling systems and tools, working closely with internal systems teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of sales strategy and operations experience in a high-tech growth environment, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles. Knowledge of sales data such as customer accounts, opportunities and revenue. 11+ years of total work experience. Bachelor's Degree in a related field (e.g. Finance, Business, Engineering, Mathematics) Strong business acumen and ​​distinctive problem solving and analysis skills. Ability to solve complex and diverse business problems (commercial, operational, organizational). Exceptional analytical skills and a structured approach to solving unique business problems Advanced SQL and Excel skills to include experience financial modelling Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis Stakeholder management experience - with strong communication and influencing skills.  Self-starter and comfortable dealing with ambiguity. Communicate clearly, proactively, and concisely Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment An enthusiastic "roll up your sleeves" mentality. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, ambiguous and rapidly changing environment Preferred qualifications MBA or higher degree in an analytical field Prior experience at a growth stage Internet/software company or FinTech Proficiency in BI visualization tools (e.g. Tableau) Experience in Salesforce.com as a user and report developer 2+ years of people management experience

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Solutions Architect, Platforms, UK
InternshipOn-siteMid
pythonjavascriptjavagorubyarchitecture+4

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe's product portfolio, and collaborate with sales, support, product management, and Stripe's executive team to provide the best experience to our most valued customers. What you'll do As a member of the team, the Solutions Architect will build highly consultative, trusted relationships with C-level executives and technical decision-makers in the customer's organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe.  Responsibilities Be a key member of the Platform account team with deep involvement in defining the customer strategy; identify and close new complex opportunities, and accelerate solution adoption.  Understand and align with the customer's product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.  Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments.  Work to deeply understand the customer's business objectives, and then design and apply Stripe's solutions to their challenges. Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.  Expand Stripe's footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods. Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally.  Who you are You have achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer and have a successful track record advising enterprise-grade digital-native, SaaS, Platform or Marketplace companies, focused on identifying business priorities, formulating technology strategies and designing an end-to-end business solution. You possess deep technical acumen, high interpersonal and leadership skills, and have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success along the entire customer journey. Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach when facing difficult obstacles. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise. Experience in the payments, billing, invoicing, issuing, banking or Fintech space. Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities. Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe's primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus. Superior verbal and written communication skills in English. Preferred qualifications Prior experience in consulting. Experience at a growth-stage internet or software company.

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Specialist Solutions Architect, Money Management
InternshipOn-siteMid
goarchitecturecompliancekycamlcompliance+3

Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What You'll Do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. As a Specialist Solutions Architect for Money Management, you will lead in-depth product discussions with Stripe's top users and prospects and execute against our go-to-market strategy for Stripe Capital, Issuing, Financial Accounts, and our global Payouts suite. You will help users understand how these products combine to create a compounding embedded finance platform—enabling them to build card programs, hold and move funds globally, and offer financing options that increase user stickiness and unlock new revenue streams. Responsibilities Act as a subject matter expert on Stripe's Money Management products—Capital, Issuing, Financial Accounts, and global Payouts—to accelerate opportunities Demonstrate a deep understanding of embedded finance applications and articulate how Stripe's Money Management products combine to create a platform for building financial services Consult with users on a broad range of embedded finance use cases: charge card programs, global payouts, revenue-based financing, loans, and lines of credit Understand the compliance requirements of solutions built with Stripe products, including KYC/KYB, BSA/AML, card network rules, and how they apply across geographies and use cases Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and customer feedback Partner closely with the Money Management product sales team on Stripe's largest opportunities, leading solution strategy and owning key customer relationships Serve as a "Voice of the Customer" internally, providing actionable insights to product stakeholders to influence the Money Management product roadmap and feature prioritization Provide critical insights on emerging opportunities—including stablecoin-based money movement and global financial access—to influence the product roadmap Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of technical sales experience, ideally within a fintech company 3+ years of product experience with embedded finance solutions—card issuing, treasury management, lending, or global payouts Experience with integrating RESTful APIs into web applications Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences A passion for learning and researching current and emerging products to develop innovative solutions A proven ability to build strong collaborative working relationships with business partners Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred Qualifications Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact Familiarity with compliance frameworks governing embedded finance: KYC/KYB, BSA/AML, card network rules, and money transmission licensing Experience enabling and scaling a GTM team Experience in systems design, with a background building and deploying complex financial applications

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Incident Response Manager
StripeIreland (Fully Remote)40 days ago
InternshipFully RemoteMid
splunksqldata privacysales

About the team The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. What you'll do As an Incident Response Manager (IRM), you'll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You'll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you'll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users. Responsibilities Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc. Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams Contribute to processes, projects, forums, or groups that impact and grow team culture positively Minimum Requirements 5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause. Intermediate understanding of application development, application architectures, and applications deployed in cloud environments Good understanding of infrastructure, including physical, virtual, and container-based compute platforms Demonstrated quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools. Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment. Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders. Preferred qualifications Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems. Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making. Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses). Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies. Demonstrated understanding of full stack development and support

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content creator - writing
Full TimeOn-siteMidCA$48,000 - CA$60,000 / Year
javascriptdentalinsurancegraphic designvisual designvideo editing+13

Spiritwear Canada produces custom screen printed and embroidered apparel for businesses, schools, colleges and Universities throughout Canada. We are currently looking for a talented designer with an expertise in web based applications and proven social media skills to join our marketing team. If you are passionate about visual design and digital marketing, we want to hear from you. The successful candidate will lead the development, execution, and optimization of Spiritwear Canada?s social media presence and email marketing campaigns to our various market segments. This person will combine creative design and marketing strategy to build brand awareness, engage with our customers and prospective customers while driving measurable results (leads / sales). They will work closely with other team members (marketing, sales, production) to align content with brand identity and business goals. Applicants should have the following skills and experience: Degree or Diploma in Graphic Design and Multimedia 3 years minimum of professional experience maintaining social media and website publishing with available portfolio that demonstrates Photo, Graphic and Video skills Highly proficient in the use of the Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Acrobat, Premier, After Effects etc.), HTML editors Experienced with online e-mail marketing though CRM platforms, i.e. Salesforce, Mail Chimp, Nutshell etc. Web design and development capabilities which includes professional experience designing and editing websites in modern web technologies such as, but not limited to: HTML5, CSS3 and JavaScript Familiar with video editing tools (Premiere, After Effects, or similar) Knowledge of current online trends focused on Social Media and Digital Marketing Able to develop engaging brand stories and content that connect our products, customers, and partnerships across social media and digital platforms. Good work ethic and able to be productive with minimal direction Extremely detail-oriented with a keen eye for identifying mistakes (both written and graphically) Experienced with product photography and video Experience with Google Ads a definite asset. The successful candidate will be responsible for: Writing and designing all social media posts for the company Updating and maintaining the company website content Responsible for creating and sending e-mail related marketing through CRM platform Collaborating with Design Team on image development and branding initiatives Setting up Online Fundraising webstores for our collegiate market through our templated system Assist the front office in any graphics related needs We offer a creative professional work environment and a comprehensive benefits package. If you are passionate about design, can play other positions on a team when needed, and are looking for a career opportunity, we want to hear from you. How to apply: PLEASE NOTE: Applications submitted without a cover letter or portfolio available will NOT be reviewed. Thank you for your participation in our recruiting process, only candidates selected for an interview will be contacted. Provide online link to portfolio or supply an attached PDF with samples of your current work that illustrates your ability Candidates that meet our requirements will be required to do a social media related project for the company to aid in the selection process Job Types: Full-time, Permanent Pay: $48,000.00-$60,000.00 per year Benefits: Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Ability to commute/relocate: London, ON N6E 1K7: reliably commute or plan to relocate before starting work (required) Education: DCS / DEC (preferred) Experience: * Graphic design: 3 years (required) Work Location: In person

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