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Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are considering candidates in Germany, Sweden, Spain, Ireland and the UK only. The opportunity: Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack. The Observability department is focused on enabling developers to understand the health and performance of their applications and infrastructure in any environment by providing tools to instrument their code, ingest observability data into Grafana Cloud and visualize and explore it. What is the Ingest team? We build and maintain the configuration and deployment tooling that bridges the gap between "I want observability" and "I have observability,". To achieve this the team owns Fleet Management , the Kubernetes Monitoring Helm Chart , and the Instrumentation Hub . Fleet Management is the cloud-based central control plane our customers use to manage hundreds of thousands of Observability Collectors in the wild. The Kubernetes Monitoring Helm Chart is used to effectively deploy Observability Collection in Kubernetes based environments. The Instrumentation Hub seamlessly combines Fleet Management and the Kubernetes Monitoring Helm Chart to achieve a magic 1-command instrumentation experience. What You'll Be Doing: Manage and develop the team of backend and frontend engineers, providing regular feedback and supporting each person's growth through career conversations. This is a remote team, distributed between EMEA and NASA. Collaborate closely with go-to-market to ensure customers and prospects are successful with their Observability collection journey. Work closely with product and engineering leadership to ensure Fleet Management, the Kubernetes Helm Chart, and the Instrumentation Hub fit seamlessly into the end-to-end user experience for Grafana cloud products. Provide guidance throughout the project lifecycle from early ideation through planning, execution and post‑launch guiding the team to deliver high‑quality results consistently. Foster a psychologically safe environment where engineers can learn, experiment and iterate quickly, encouraging innovation and a culture of continuous improvement. Work across team boundaries by contributing to projects outside your team's scope and partnering with other functions to solve customer problems. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always paired with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What Makes You a Great Fit: Experience in either of these areas is a strong advantage: Observability (especially OpenTelemetry), or building a central control plane that manages fleets of collectors. You will be comfortable working with engineering teams who have a strong sense of autonomy in their decision-making, be it technical or product focused. While you're great with people and adept at managing relationships, you still keep up-to-date with the latest technical trends and shifts in order to maintain and enhance your understanding of the challenges your teams face. Comfortable collaborating across time zones and cultures in a fully remote environment, using clear, empathetic communication to build trust, connection, and psychological safety. Demonstrated ability to manage complexity, align stakeholders, and elevate team performance to deliver meaningful, high-quality results. Deeply customer-focused, consistently grounding decisions and technical choices in user needs and real-world impact. Solid understanding of distributed systems principles, including scalability, fault tolerance, consistency, and observability. Comfort with AI-assisted tooling. We embrace AI and agentic development so we expect you to be curious and comfortable using AI-powered tools and ideally have practical experience folding them into a team's workflow. Compensation & Rewards: In the UK, the Base compensation range for this role is GBP 103,000 - GBP 129,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. Grafana Labs is looking for a Enterprise Account Executive, Acquisition who will be responsible for prospecting and closing new business across the Florida region. You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. Responsibilities Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests Requirements 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Familiarity with open source technology is a significant advantage You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal In the US, the OTE compensation range for this role is $260,000 - $300,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Travel to Office expectations For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: We are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success. Reporting to the Sr Manager, Customer Support Key Duties and Responsibilities Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application. Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities. Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation. Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers. Effectively use and search the knowledge base, consistently contributing new or updated superior quality content. Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content. Works to frequently exceed established service delivery guidelines and key performance indicators. Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes. Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system. Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need. Skills and Qualifications: Understand the business processes and practices within a long-term care or medical facility. Formalized approach to problem-solving, certification in RCA an asset . Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences. Energized and motivated by a fast paced, dynamic, high demand working environment. Demonstrated ability to multi-task, prioritize, and manage customer expectations. Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them. A patient and active listener who is detail-oriented. High level of customer focus and empathy. Prior experience using the PointClickCare application is required. Required Experience Experience using/supporting PointClickCare 1-2 years practical experience supporting and trouble-shooting web-based software applications Experience using diagnostic tools to help resolve customer issues Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities Bachelors Degree or post-secondary schooling is preferred Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $65000- $72,000 Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Overtime Eligible Additional Information #Remote #MG-LI1 #Canada PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for an Enterprise Account Executive, Acquisition based in Italy who will be responsible for prospecting and closing new business across Italy . You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. What You'll Be Doing Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of experience in infrastructure technology sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Fluent in English & Italian. Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards In Italy, the OTE compensation range for this role is EUR 170,000 - EUR 211,250. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Overview : As a Senior Engineering Manager at Fanatics, you will be a technical leader with the ability to grow and scale engineering teams that can deliver business results and ship high-quality software for customer-facing products and internal platforms. We own the Fanatics App, the mobile app at Fanatics that encompasses elements from all of our different brands and businesses. The Fanatics App brings together Free to Play games, live events, ecommerce, and new product experiences to deliver a best-in-class Sports platform. Fundamentally, we are one team in everything we do, from the user experience to coding and architecture. We aim to deliver on our Customer Promise by delighting our millions of monthly active users. Responsibilities : Provide leadership and technical expertise within your engineering vertical Build and lead one or more teams to deliver software while adhering (and contributing) to engineering best practices Manage, coach, and develop engineers working across mobile and backend platforms Clarify technical requirements, negotiate priorities, and manage projects to deliver on time by leading daily scrum activities Work closely with your product and design partners to create an ambitious, yet achievable roadmap that can be communicated to executives and stakeholders. Drive reliable and predictable team execution by setting clear objectives, using data and KPIs to drive transparency, and champion continuous improvement across engineering practices and systems Drive effective adoption of AI-assisted engineering workflows, including development tooling, documentation, testing support, code review augmentation, and developer enablement best practices Provide clear updates (KPIs, status, metrics) to an executive audience and key stakeholders Help to recruit, assess and onboard a diverse group of talented engineers Bring together stakeholders across Fanatics to align diverging ideas into an actionable roadmap Remain technically engaged in architecture discussions, operational reviews, development workflows, and engineering quality practices while empowering engineers to own implementation details Must be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team-building activities Required Qualifications : 3+ years of experience managing one or more engineering teams 4+ years of experience building highly scalable and fault tolerant systems You have knowledge of a broad range of design approaches and can deconstruct an architecture to be developed by different teams Able to scope a project with targeted dates to ensure your team meets business needs Knows how to discern which features are essential, can be triaged, or omitted and works to negotiate with Product Management Able to effectively communicate complex technical subjects to a variety of audiences (engineers, technical leaders, marketing and operations teams, non-technical functional leaders) Familiar with Agile software product delivery and SCRUM methodology Excellent analytical and problem solving skills Solid report writing skills with the ability to gather, evaluate and analyze relevant information while structuring material in a logical and coherent manner. Thrives in an entrepreneurial, hyper-growth environment where priorities evolve regularly and decisions are made quickly Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better Able to effectively work cross-functionally within an enterprise environment Preferred Qualifications : Experience working in a start-up environment Strong mobile software engineering background Experience working with Kotlin Multiplatform and/or Compose Multiplatform Passion for sports cards, collectibles, or live commerce If you possess some of these qualifications but not all of them, we still encourage you to apply! #LI-AC2 Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $163,000—$265,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .

Who is Boulevard ? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. ABOUT THE ROLE The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment. This role is ideal for a leader who thrives on operational rigor, forecasting discipline, and coaching a team to hit velocity targets at scale. SMB success is defined by speed, standardization, and repeatability — helping customers reach value quickly through a consistent, well-executed process. You'll be accountable for outcomes, not activity: activation velocity, forecast accuracy, and team execution quality. Above all, you'll ensure every customer is positioned to achieve long-term success by balancing implementation speed with solution quality, customer readiness, and adoption. WHAT YOU'LL DO Team Leadership & Development Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews. Drive a culture of ownership and accountability — coaching specialists to lead customer timelines firmly rather than passively tracking status. Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and owner for every at-risk account. Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for new specialists' early customer assignments. Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations. Execution & Portfolio Management Own team activation velocity against benchmark targets. Track and enforce efficiency standards across the funnel to eliminate backlog drag. Maintain forecast accuracy and hold specialists accountable for defensible, evidence-based commits. Analyze operational trends to identify root causes impacting activation velocity, forecast accuracy, cancellations, customer delays, and portfolio health. Ensure customers consistently complete implementation milestones and activation readiness standards. Customer Risk Leadership Own customer risk identification, mitigation strategies, and executive escalations to maximize activation success. Operational Excellence & Continuous Improvement Identify systemic bottlenecks across onboarding and recommend scalable process improvements. Use portfolio trends and operational data to influence tooling, playbooks, customer journey improvements, and cross-functional initiatives. Partner with Operations to improve reporting, automation, and onboarding efficiency. Coaching & Quality Score and review Gong calls per the coaching cadence. Deliver documented coaching tied to specific behaviors: driving vs. tracking, handling pushback, timeline control, and escalation discipline. Run team meetings that are portfolio-focused and action-oriented — activation pacing, risk cohort review, backlog recovery, and skill development. Cross-Functional Business Partnership Partner with Sales and Customer Success to ensure clean pre-sale to post-sale handoffs for the SMB segment. Serve as the voice of the SMB customer across Product and Engineering, surfacing friction points from high-volume onboarding patterns. Partner with Revenue Operations and Finance on capacity planning, reporting integrity, and operational efficiency. Identify and champion automation, tooling, and process efficiencies that increase throughput without sacrificing quality. Maintain data hygiene standards across project management and implementation platforms. WHAT YOU'LL BRING 3+ years in SaaS onboarding, implementation, or customer success, with at least 1–2 years leading a team. Demonstrated ability to manage a high-volume portfolio with velocity and forecasting discipline. Strong coaching skills — able to translate call reviews and metrics into specific, actionable behavior change. Comfort operating in a fast-paced, metrics-driven environment where speed and consistency matter. Experience with data hygiene and reporting integrity in CRM tools (Salesforce or similar). Experience with project management or implementation platforms. Ability to hold a team accountable to standards while maintaining a supportive, development-oriented culture. Strong written and verbal communication skills for both customer-facing escalations and internal reporting. BONUS POINTS FOR Experience managing high-volume onboarding motions. Experience with Gong or similar conversation intelligence tools for coaching at scale. Experience within wellness, healthcare, med spa, salon, or service-based industries. Familiarity with GuideCX or related SaaS operational platforms. Six Sigma, PMP, or other process-improvement credentials. SUCCESS IN THIS ROLE In Your First 30 Days Gain a deep understanding of Boulevard's SMB onboarding methodology, tools, and team structure. Complete 1:1s with all direct reports and begin baseline Gong call reviews. Build cross-functional relationships across Sales, Support, Product, and Customer Success. By 90 Days Independently run the weekly portfolio governance cadence with clear ownership on all at-risk/aging accounts. Demonstrate improving forecast accuracy and activation pacing against targets. Establish a consistent coaching rhythm and begin closing identified skill gaps. By 6 Months and Beyond Consistently hit or exceed activation velocity, forecast accuracy, and CSAT benchmarks. Reduce aging backlog and eliminate systemic bottlenecks within your portfolio. Be recognized as a driver of team performance improvement and a trusted escalation point for the SMB segment. KEY PERFORMANCE METRICS Activation velocity Forecast accuracy CSAT Cancellation rate Portfolio health Customer readiness / milestone completion Time to Value Time to First Appointment / Working Session Ramp time for new hires Coaching effectiveness Risk recovery rate Team engagement KEY ATTRIBUTES FOR SUCCESS Execution-oriented with strong operational discipline Comfortable holding a team accountable to firm standards and timelines Data-driven — treats forecasting and portfolio health as core to the job, not overhead Strong coach who ties feedback to specific, observable behaviors Thrives on speed, consistency, and process adherence at scale Proactive communicator who escalates early rather than waiting for problems to surface How we take care of our team Our business is deeply immersed in an industry that's centered around helping people feel their best, so we know that taking care of yourself isn't selfish; it's essential. That's why our culture pairs high standards with genuine care. We don't glorify burnout or wear 'always on' as a badge of honor. Instead, we've created benefits designed to support you inside and outside of work, so you can bring your best self to both. Here's how we support you: Competitive base pay and performance bonus eligibility because you deserve to be rewarded for your impact. Equity participation for all full-time employees because we believe the people helping build Boulevard should share in our long-term success. Comprehensive medical coverage with up to 100% employee premium coverage and 75% dependent coverage to help take care of you and your loved ones. An annual $1,200 HSA employer contribution for eligible plans to help support healthcare costs and future planning. 100% covered dental, vision, life, and disability insurance, ensuring you stay healthy, protected, and ready for whatever life brings. 12 weeks of fully paid U.S. parental leave supporting all new parents equally as they take the time to bond, adjust, and be present when welcoming a new family member. Flexible paid time off, plus 10 U.S. company holidays, where you are encouraged to rest, recharge, and take the time you need, guilt-free. Fully remote with support, including a $200 home office setup allowance and a $50 monthly WFH reimbursement so your workspace is set up for success. $200 quarterly Boulevard Bucks to prioritize your well-being and stay connected to the industry we serve. And other perks like One Medical membership and Employee Assistant Program. To learn how Boulevard collects, uses, and protects personal information related to candidates and employees, please review our Boulevard Employee & Personnel Privacy Notice . Boulevard Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All employment decisions at Boulevard Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Hi, we're Oscar. We're hiring an Enrollment Processor (Eligibility) to join our Eligibility & Billing team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The E&B Production Processor is a volume-driven customer service and production based role that handles the day-to-day activities involved in running an Eligibility and Billing department at a health insurance company focused on completing back office tasks and addressing member questions in accordance with standard operating procedures. You will report into the Associate Manager, Eligibility & Billing.   Work Location: This position is fully remote and open to candidates residing in the U.S., excluding Alaska; Delaware; Hawaii; Louisiana; Montana; North Dakota; Oklahoma; West Virginia; Wyoming; and U.S. Territories. Daily work is completed from your home office, with occasional travel required for team meetings and company events. #LI-Remote Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $18.31 - $24.03 per hour. The base pay for this role in all other locations is: $16.48 - $21.63 per hour. You are also eligible for employee benefits, monthly vacation accrual at a rate of 15 days per year. Responsibilities: Develop a comprehensive understanding of the current processes, procedures, tools, and regulations associated with the Oscar's enrollment and billing business model. Complete various enrollment and billing tasks through multiple channels according to departmental needs and assignments. Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations Form working relationships with internal and external stakeholders. Support the leadership team by identifying issues through established escalation pathways Be accountable for monitoring and tracking the health of all assigned work-in-progress issues. Escalate and resolve issues to ensure appropriate turnaround times Be an active participant in process improvement initiatives Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) Compliance with all applicable laws and regulations Other duties as assigned Requirements: 1+ years of experience in administrative, customer service, data-entry, operations, healthcare, or insurance work High school diploma or GED Comfort using computers, multiple systems, and standard office tools Strong accuracy, attention to detail, and ability to follow written procedures Ability to handle confidential member information appropriately Clear written and verbal communication Ability to manage routine, deadline-driven work and meet productivity/quality expectations Bonus points: Experience in health insurance, healthcare administration, or a regulated industry Exposure to claims, eligibility/enrollment, benefits, billing, provider data, prior authorization, or member records Experience working with high-volume queues Familiarity with HIPAA/privacy practices and documentation standards This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.  Key responsibilities Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations that need cross-team coordination Join an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communicate clearly with users at every technical level Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles Spot patterns in support requests, surface recurring issues, and flag opportunities to automate Help streamline onboarding and other high-volume operations as we scale Contribute to automation efforts Maintain and improve device management, identity, and access systems Write scripts (Bash, Python) to automate repetitive tasks Minimum qualifications Hands-on IT support experience, ideally in a fast-paced environment Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android Experience with Google Workspace administration Experience with Slack administration, including workspace management, permissions, and troubleshooting Experience supporting and administering other SaaS tools Understanding of identity and access fundamentals: SSO, MFA, directory services Familiarity with MDM fundamentals and endpoint management concepts Basic scripting (Bash or Python) for automation Strong troubleshooting skills, with a methodical and persistent approach Clear communicator who enjoys helping people solve problems Take ownership of problems and follow through until they're resolved Preferred qualifications Familiarity with zero-trust security concepts and endpoint security tooling Networking basics: DNS, DHCP, VPNs Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns Experience using AI tools to improve personal or team productivity Interest in developing deeper technical skills and taking on more complex systems administration over time Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers' businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic & Fortune 500 companies. In this role, you'll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products. What You'll Do: Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization Define AI roadmaps for the customer's executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis Iterate prompt & context engineering to achieve customer's use case and intended business outcomes Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta's agent builder and beta internal tools Improve our playbooks for agent development and customer deployment Why join as an Associate FDPM at Cresta? Differentiated career development: Get hands-on AI product experience building Agentic solutions using a cutting-edge tech stack Access to an accelerated timeline of customer-facing opportunities as an AI thought partner to executives & leadership Rotational opportunities: Launching solutions for mid-market to Fortune 500 companies across different verticals, gaining breadth & depth in industry knowledge and domain expertise Develop multiple functional strengths as a super-generalist: work on projects that give experience across multiple teams, including go-to-market, engineering, product, customer success, and more Investment & mentorship: Mentorship from PMs who have been building GenAI solutions since GPT-2, as well as from Microsoft, TikTok, consulting firms, and start-ups Launching pad for your learning and career, we take that seriously as a company in scoping opportunities What We're Looking For: You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution. What you'll bring: 2+ years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder) Hands-on work style – curiosity with a bias for action. You deliver with urgency and care Comfortable working with ambiguity and learning quickly in a dynamic startup environment Willingness to travel Bonus Points: Previous exposure via clients or projects to the travel & hospitality, healthcare, insurance, and financial industry domains Experience in a startup or high-growth SaaS environment Experience working closely with AI or LLM-first products Technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. OTE Range : $130,000–$170,000 + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject 'Opt-Out' in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. Grafana Labs is looking for a Enterprise Account Executive, Acquisition who will be responsible for prospecting and closing new business across the DC, Virginia, & Maryland region. You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. Responsibilities Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests Requirements 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Familiarity with open source technology is a significant advantage You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal In the US, the OTE compensation range for this role is $260,000 - $300,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for an Enterprise Account Executive, Acquisition based in Spain who will be responsible for prospecting and closing new business across the Middle East, Türkiye and Africa region . You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. What You'll Be Doing Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of experience in infrastructure technology sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Fluent in English & Arabic Experience selling to the Middle East region Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards In Spain, the OTE compensation range for this role is EUR 170,000 - EUR 211,250. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

Posit is a Public Benefit Corporation and Certified B Corp on a mission to create open-source software for data science, scientific research, and technical communication — and we're building a company designed to thrive for 100 years. Our sales teams help our customers get serious, reproducible, and secure value from data science using Posit's enterprise platform: Workbench, Connect, and Package Manager. We're looking for a driven, results-oriented Inside Sales Representative to join our growing team. In this role you'll help identify and support expansion opportunities — directly driving new revenue through strategic upsell and cross-sell within our existing customer base. This is an ideal role for someone building a foundation in technology sales: you'll gain hands-on experience and develop key skills in a supportive environment, with direct alignment and coaching from our public sector sales leaders to accelerate your success. Your Impact This role exists to directly drive new expansion revenue within Posit's existing customer base. You are singularly responsible for: Partnering with Account Managers on existing accounts and converting expansion signals into generated pipeline, leading to upsell and cross-sell revenue. Driving transactional excellence — qualifying, advancing, and closing opportunities that generate immediate, measurable revenue aligned to customer goals. How You'll Collaborate You'll work closely with people and teams across Posit to move deals forward and set customers up for success: Partner with account managers, customer success, and product teams to ensure a seamless post-sale handoff, so expansions are implemented and adopted. Work directly with sales leaders, who provide alignment, supervision, and coaching to accelerate your ramp. Shadow and support senior reps on presentations and demos, taking on more responsibility as you progress. Feed insights back to product teams on sales blockers and customer demand for new features. What You'll Bring Prior experience in software sales - both sourcing and closing business - as an Inside Sales Representative or Account Executive/Manager. A strong interest in inside sales, customer relationship management, and enterprise data / data science software. A proven track record of qualifying interest and leading discovery efforts to bring solutions to customers' needs. Excellent verbal and written communication skills. Good organizational skills and strong attention to detail. A proactive, coachable mindset with a strong work ethic, willingness to hustle, and a positive attitude. What You'll Learn With Us No one arrives knowing everything. Here's what you'll develop on the job: Fluency in Posit's product suite, the data science / AI market, and the competitive landscape. Hands-on CRM proficiency (e.g., Salesforce) for logging interactions and managing pipeline hygiene. Executing Posit's sales motion - specifically mastering qualification and discovery phases of the sales cycle. Your First Year Within 1 month, you'll… Complete product and Inside Sales onboarding, and clearly articulate the value proposition of Workbench, Connect, and Package Manager. Shadow customer calls and demos with senior reps, documenting the key discovery questions and objections you observe. Set up your CRM workspace and accurately log all activity across your assigned account segment. Within 3 months, you'll… Independently manage a portion of the expansion pipeline, maintaining accurate CRM data and regular check-ins. Generate sales-qualified expansion opportunities (SQOs) across your aligned Account Manager's book of accounts and progress steadily against your ramp target. Run value-focused conversations that uncover immediate sales triggers with existing customer contacts. Within 6 months, you'll… Consistently hit your quota, running discovery and value conversations end-to-end with limited oversight. Develop a repeatable expansion playbook for your accounts. Deliver structured product and customer feedback to product teams on blockers and feature demand. Support presentations and demos with growing independence. Within 12 months, you'll… Be fully ramped and consistently achieving quota. Own and drive growth in your Account Managers' book of business, deepening relationships with key contacts. Serve as a mentor for newer team members. Be on a clear progression path toward an Account Manager or Account Executive sales role. Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States. This role has an expected 70/30 pay mix. Hiring Range $101,000—$130,586 USD Working at Posit: We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms . We prioritize giving ourselves "focus time" to get deep work done. We minimize meetings and attempt to operate asynchronously. We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit. We operate under a unique sustainable business model : We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now. Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community's interests, customers, employees, and shareholders. Hear more about why we think this matters here . Notable: We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only. 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans. Supplemental mental health and wellness benefits are available via Ginger even if you don't opt in to our insurance plans, including Ginger for teen family members. Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents. All full-time employees are eligible for 401k enrollment starting on day one. After six months of employment, Posit provides a substantial yearly match to employee 401K contributions. An annual profit-sharing bonus for employees recognizes our team's contributions to company performance across the year. We are a 100% distributed team. You are also welcome to come into our Boston office. We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home. Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support. We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays. Are you excited about this role but not sure if your experience aligns with every qualification in the job description? That's okay. We know multiple perspectives are essential for a thriving organization and we'd still love to hear from you! Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire. E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish) #LI-REMOTE