About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team and the role The People Systems Operations Administrator supports the day-to-day work that keeps Stripe's People technology running accurately and reliably. The role sits in the Service Delivery Center and works as part of the wider People Solutions team, with a close dotted-line partnership to People Solutions Systems Management. You'll own a defined set of routine tier 1 and tier 2 operational work across Workday and related People Systems. This includes monitoring support channels and system inboxes, triaging requests, completing repeatable administrative tasks, maintaining documentation, and routing complex issues to the right People Systems owner. This is a hands-on operations role. It creates clearer separation between routine support work and the configuration, architecture, governance, and project delivery owned by the People Systems team. What you'll do Support queue and request triage Monitor the Salesforce case management queue and Jira requests for People Systems work. Triage incoming requests by urgency, business impact, data sensitivity, and defined support process. Resolve standard requests using documented procedures, and route exceptions or higher-complexity work to the appropriate People Systems owner. Keep request records accurate and complete, including status updates, required approvals, supporting documentation, and clear handoffs. Identify recurring request patterns and flag opportunities to improve documentation, self-service, or system processes. Workday operations Monitor the Workday inbox for business process errors, stuck transactions, alerts, and other operational issues. Complete routine Workday support tasks, including standard access requests, account maintenance, and operational follow-up. Support Salesforce and JIRA run work and respond to common People Systems questions using approved guidance. Help with recurring operational tasks such as account monitoring, account resets, and quarterly account reviews. Support year-end activity, including schedule extensions, alert configuration, audit requests, and tracking follow-up items. Assist with release readiness by reviewing assigned Workday updates, completing test steps, documenting results, and escalating issues found during testing. Support recurring People programs, such as performance-cycle launches, using established runbooks and checklists. Reporting, documentation, and Jira support Intake and triage Workday reporting and data requests. Confirm required information, route requests to the right owner, and provide status updates to requesters. Complete standard reporting tasks and access-related requests where there is a documented process and appropriate approval. Maintain runbooks, Trailhead content, standard operating procedures, and request templates so guidance stays current and easy to find. Support data-quality checks and follow established processes to correct or escalate issues. Partnership with People Systems Work closely with People Systems analysts and engineers to understand support priorities, upcoming releases, recurring work, and escalation paths. Provide clear handoffs for work that requires configuration changes, advanced reporting, integrations, security decisions, or policy interpretation. Participate in regular reviews of queue trends, service levels, documentation gaps, and operational risks. Build platform knowledge over time, with opportunities to take on more complex administration and configuration work as skills develop. Minimum requirements Experience in People operations, HR administration, systems support, service delivery, or another operations role involving high-volume, process-driven work. Strong attention to detail, particularly where accuracy affects People records, access, payroll, compliance, or reporting. Ability to work through a queue independently, prioritize requests, follow defined processes, and escalate issues at the right time. Clear written communication and comfort giving requesters concise status updates. Experience using Jira, Salesforce, or a similar case-management or ticketing tool. Comfort learning enterprise systems and following structured procedures across multiple tools. Strong organization skills and a consistent approach to documenting work and following requests through to resolution. Good judgment when working with confidential information. Preferred qualifications Experience supporting Workday, including Core HCM, business processes, security administration, reporting, or Workday inbox monitoring. Experience handling reporting requests, data access requests, and standard user provisioning. Experience supporting cyclical People programs, compliance activities, audit requests, or system-release testing. What success looks like Within the first six months, you will: Own the defined tier 1 and routine tier 2 People Systems queue work with accurate, timely resolution and clear escalation. Establish dependable monitoring for People Systems tickets in Salesforce, JIRA, the Workday inbox, and recurring operational tasks. Reduce avoidable handoffs and ensure complex work reaches the right People Systems owner with the context needed to act. Keep core runbooks and self-service guidance current based on recurring request patterns. Give People Systems analysts and engineers more capacity for configuration, governance, architecture, and strategic delivery work.
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Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global GTM Operations team is responsible for overall productivity and effectiveness of the GTM organization, partnering closely with the sales team and teams across Stripe to drive initiatives. This role will partner directly with the head of the global Solution Architecture, whose team is responsible for pre-sales technical assessment and technical validation of Users in partnership with Sales. This role will be expected to drive the rhythm of business, data insights / reporting, strategic initiatives, annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. This is an incredible opportunity that plays an integral role in shaping and executing GTM strategies with Sales leaders. Responsibilities include go-to-market design, resource planning, territory alignment and quotas management, sales process optimization, and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, adjacent Sales Operations teams, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight. What you'll do The Solution Architecture team is growing rapidly and is in need of a strong strategy and ops business partner that can help scale the operations and drive strategy of the team. This entails a focus on operational projects (process design, business cadences, systems work) and everything related to planning and running their business, including: org design and planning, sales coverage models, setting SOKRs, measuring and providing insights on performance, and process improvement. In addition to engaging with the Solutions Architecture team, you will also be collaborating with numerous cross-functional stakeholders from across the globe. Responsibilities Collaborate with Solution Architecture leadership and cross-functional stakeholders in developing go-to market strategy, resource plan and key performance metrics. Create and manage operational processes such as territory planning, quota setting, quarterly compensation. Work cross-functionally to investigate and conduct analysis on system and operational issues Develop and execute initiatives designed to optimize team efficiency and productivity Drive rhythm of business (weekly business reviews, monthly / quarterly business reviews) with strong operational rigor. Provide insights on key performance metrics and priorities (e.g. weekly, monthly, quarterly business reviews), identify key roadblocks to progress, and work efficiently to remove them Provide business analytic strength to help drive initiatives critical to ongoing growth and provide key insights for business leadership to support strategic decision-making Drive critical projects and initiatives and drive alignment with cross-functional teams across the organization by developing detailed project plans with activity based milestones Oversee implementation of enabling systems and tools, working closely with internal systems teams Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of sales strategy and operations experience in a high-tech growth environment, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles. Knowledge of sales data such as customer accounts, opportunities and revenue. 11+ years of total work experience. Bachelor's Degree in a related field (e.g. Finance, Business, Engineering, Mathematics) Strong business acumen and distinctive problem solving and analysis skills. Ability to solve complex and diverse business problems (commercial, operational, organizational). Exceptional analytical skills and a structured approach to solving unique business problems Advanced SQL and Excel skills to include experience financial modelling Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis Stakeholder management experience - with strong communication and influencing skills. Self-starter and comfortable dealing with ambiguity. Communicate clearly, proactively, and concisely Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment An enthusiastic "roll up your sleeves" mentality. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, ambiguous and rapidly changing environment Preferred qualifications MBA or higher degree in an analytical field Prior experience at a growth stage Internet/software company or FinTech Proficiency in BI visualization tools (e.g. Tableau) Experience in Salesforce.com as a user and report developer 2+ years of people management experience
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe's product portfolio, and collaborate with sales, support, product management, and Stripe's executive team to provide the best experience to our most valued customers. What you'll do As a member of the team, the Solutions Architect will build highly consultative, trusted relationships with C-level executives and technical decision-makers in the customer's organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of the Platform account team with deep involvement in defining the customer strategy; identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer's product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer's business objectives, and then design and apply Stripe's solutions to their challenges. Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business. Expand Stripe's footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods. Approximately 25% travel is anticipated to help you connect in-person in a meaningful way with users and collaborate internally. Who you are You have achieved an experienced position as an enterprise architect, senior solution architect or principal solution engineer and have a successful track record advising enterprise-grade digital-native, SaaS, Platform or Marketplace companies, focused on identifying business priorities, formulating technology strategies and designing an end-to-end business solution. You possess deep technical acumen, high interpersonal and leadership skills, and have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success along the entire customer journey. Strategic and creative thinker who can proactively identify challenges, take ownership, and maintain a positive approach when facing difficult obstacles. We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 7+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise. Experience in the payments, billing, invoicing, issuing, banking or Fintech space. Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels. Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities. Thorough understanding of the software development lifecycle and API architectures. A background in writing code in any of Stripe's primary deployment languages (Ruby, Python, JavaScript, Java, Go, etc.) is a plus. Superior verbal and written communication skills in English. Preferred qualifications Prior experience in consulting. Experience at a growth-stage internet or software company.
Who We Are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About The Team Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and a deep understanding of customer challenges. We align with specialist product sellers on deals, advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams. What You'll Do You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities. As a Specialist Solutions Architect for Money Management, you will lead in-depth product discussions with Stripe's top users and prospects and execute against our go-to-market strategy for Stripe Capital, Issuing, Financial Accounts, and our global Payouts suite. You will help users understand how these products combine to create a compounding embedded finance platform—enabling them to build card programs, hold and move funds globally, and offer financing options that increase user stickiness and unlock new revenue streams. Responsibilities Act as a subject matter expert on Stripe's Money Management products—Capital, Issuing, Financial Accounts, and global Payouts—to accelerate opportunities Demonstrate a deep understanding of embedded finance applications and articulate how Stripe's Money Management products combine to create a platform for building financial services Consult with users on a broad range of embedded finance use cases: charge card programs, global payouts, revenue-based financing, loans, and lines of credit Understand the compliance requirements of solutions built with Stripe products, including KYC/KYB, BSA/AML, card network rules, and how they apply across geographies and use cases Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and customer feedback Partner closely with the Money Management product sales team on Stripe's largest opportunities, leading solution strategy and owning key customer relationships Serve as a "Voice of the Customer" internally, providing actionable insights to product stakeholders to influence the Money Management product roadmap and feature prioritization Provide critical insights on emerging opportunities—including stablecoin-based money movement and global financial access—to influence the product roadmap Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Who You Are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 7+ years of technical sales experience, ideally within a fintech company 3+ years of product experience with embedded finance solutions—card issuing, treasury management, lending, or global payouts Experience with integrating RESTful APIs into web applications Exceptional communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences A passion for learning and researching current and emerging products to develop innovative solutions A proven ability to build strong collaborative working relationships with business partners Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment Preferred Qualifications Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact Familiarity with compliance frameworks governing embedded finance: KYC/KYB, BSA/AML, card network rules, and money transmission licensing Experience enabling and scaling a GTM team Experience in systems design, with a background building and deploying complex financial applications
About the team The Incident Ops team is a global 24/7 team responsible for driving incident response and management from detection to resolution. Stripe is proud of its five 9s reliability and this team is at the forefront of ensuring we keep it that way - working hand-in-hand with Reliability Eng and across the Tech Org. This team of incident response managers (IRM) is defined by our sense of ownership and how we drive incidents to resolution - marshaling the necessary cross-functional resources to respond to and resolve service outages, critical bugs, security attacks and anything that significantly impacts the users of our products. The team is user-first and ensures appropriate external communications from Stripe and senior management to keep our users informed of disruption to their experience of Stripe. The team is skilled in communications, incident handling and technical adeptness as incidents can arise from anywhere and cut across products and orgs in Stripe. What you'll do As an Incident Response Manager (IRM), you'll play the key role in driving the right level of response from Stripes to incidents, determining impact, rallying Stripes to mitigate, communicating to users and ensuring appropriate remediations and orchestrate the Root Cause Analysis (RCA) process. You'll work hand-in-hand with IRMs and engineers globally to ensure solid 24/7 coverage on how we monitor, detect, respond, communicate and mitigate incidents. When not managing incidents, you'll help scale our ability to respond to incidents, improve our operations, analyze data to provide insights and deepen our technical expertise in products. As a result, you'll be seen as the protector of our users - in minimizing the impact of incidents on their business and ensuring that Stripe is always thinking of our users. Responsibilities Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc. Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy "User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams Contribute to processes, projects, forums, or groups that impact and grow team culture positively Minimum Requirements 5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments. Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause. Intermediate understanding of application development, application architectures, and applications deployed in cloud environments Good understanding of infrastructure, including physical, virtual, and container-based compute platforms Demonstrated quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools. Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment. Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders. Preferred qualifications Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems. Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making. Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses). Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies. Demonstrated understanding of full stack development and support
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Spiritwear Canada produces custom screen printed and embroidered apparel for businesses, schools, colleges and Universities throughout Canada. We are currently looking for a talented designer with an expertise in web based applications and proven social media skills to join our marketing team. If you are passionate about visual design and digital marketing, we want to hear from you. The successful candidate will lead the development, execution, and optimization of Spiritwear Canada?s social media presence and email marketing campaigns to our various market segments. This person will combine creative design and marketing strategy to build brand awareness, engage with our customers and prospective customers while driving measurable results (leads / sales). They will work closely with other team members (marketing, sales, production) to align content with brand identity and business goals. Applicants should have the following skills and experience: Degree or Diploma in Graphic Design and Multimedia 3 years minimum of professional experience maintaining social media and website publishing with available portfolio that demonstrates Photo, Graphic and Video skills Highly proficient in the use of the Adobe Creative Cloud (InDesign, Illustrator, Photoshop, Acrobat, Premier, After Effects etc.), HTML editors Experienced with online e-mail marketing though CRM platforms, i.e. Salesforce, Mail Chimp, Nutshell etc. Web design and development capabilities which includes professional experience designing and editing websites in modern web technologies such as, but not limited to: HTML5, CSS3 and JavaScript Familiar with video editing tools (Premiere, After Effects, or similar) Knowledge of current online trends focused on Social Media and Digital Marketing Able to develop engaging brand stories and content that connect our products, customers, and partnerships across social media and digital platforms. Good work ethic and able to be productive with minimal direction Extremely detail-oriented with a keen eye for identifying mistakes (both written and graphically) Experienced with product photography and video Experience with Google Ads a definite asset. The successful candidate will be responsible for: Writing and designing all social media posts for the company Updating and maintaining the company website content Responsible for creating and sending e-mail related marketing through CRM platform Collaborating with Design Team on image development and branding initiatives Setting up Online Fundraising webstores for our collegiate market through our templated system Assist the front office in any graphics related needs We offer a creative professional work environment and a comprehensive benefits package. If you are passionate about design, can play other positions on a team when needed, and are looking for a career opportunity, we want to hear from you. How to apply: PLEASE NOTE: Applications submitted without a cover letter or portfolio available will NOT be reviewed. Thank you for your participation in our recruiting process, only candidates selected for an interview will be contacted. Provide online link to portfolio or supply an attached PDF with samples of your current work that illustrates your ability Candidates that meet our requirements will be required to do a social media related project for the company to aid in the selection process Job Types: Full-time, Permanent Pay: $48,000.00-$60,000.00 per year Benefits: Casual dress Dental care Extended health care Life insurance On-site parking Paid time off Ability to commute/relocate: London, ON N6E 1K7: reliably commute or plan to relocate before starting work (required) Education: DCS / DEC (preferred) Experience: * Graphic design: 3 years (required) Work Location: In person
Activa is looking for a Marketing Manager to lead marketing initiatives that support our homebuilding and rental communities across Waterloo Region. This is an opportunity to lead a talented team, shape campaigns, strengthen our brand, and make a direct impact on business growth. Occasional evening and weekend work may be required to support community launches, events, and other promotional activities. If you're a collaborative marketing leader who enjoys building strong brands, developing people, and delivering results, we'd love to hear from you. Responsibilities: Lead and support a small marketing team, providing coaching, direction, and day-to-day guidance. Develop and execute marketing strategies and campaigns for new home communities, rental properties, launches, and events. Manage digital marketing activities, including websites, social media, email marketing, online advertising, and lead generation. Ensure consistent branding and messaging across all customer-facing materials and channels. Review marketing performance and use data to improve campaign results and return on investment. Work closely with sales, rental, and leadership teams to support business goals. Manage marketing budgets and relationships with external agencies, vendors, and partners. Requirements: Post-secondary education in Marketing, Business, Communications, Advertising, or a related field. Minimum 5 years of progressive marketing experience, including developing and executing marketing strategies and managing budgets. Proven people leadership experience, including coaching, mentoring, performance management, and developing team members. Strong communication, organization, and project management skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Experience with tools such as Salesforce, Pardot, Google Ads, Meta Ads, Adobe Creative Cloud, and social media platforms. Experience in residential construction, real estate, property management, or rental housing is an asset. The successful candidate will be required to produce a satisfactory Criminal Record Check and Judicial Matters Check in the original format and dated within one (1) month of the conditional offer from Activa group of companies This role is open due to an existing vacancy. We appreciate your interest, however only qualified candidates will be contacted. Activa is committed to creating an inclusive environment for all individuals. We support the goals of the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation throughout the recruitment process, please contact our Human Resources department. Pay: $100,000.00-$110,000.00 per year Benefits: Company events Dental care Extended health care Life insurance On-site parking Paid time off RRSP match Vision care Application question(s): Are you eligible to work in Canada? Are you comfortable with the posted wage for this role? Which option best describes your people leadership experience? A) No formal people leadership experience B) Led 1-3 employees and participated in training or coaching C) Led 4-7 employees with responsibility for performance management and development D) Led 8+ employees with responsibility for hiring, coaching, performance management, and employee development E) Led managers or supervisors and was accountable for team development and succession planning Licence/Certification: Driving Licence (preferred) Work Location: In person
Canadian Spa Company is looking for a results-driven Growth Manager to lead our marketing efforts with a strong focus on lead generation, customer acquisition, and measurable revenue growth. The ideal candidate is someone who enjoys working with numbers, setting ambitious targets, analyzing performance, and continually finding ways to generate more qualified leads at a better cost. You will work closely with the Sales and Design teams to build and execute campaigns that drive qualified prospects into our sales pipeline and ultimately contribute to revenue growth. You will be expected to understand the numbers behind marketing performance and take ownership of key KPIs from campaign launch through lead conversion. What You'll Be Responsible For Lead Generation & Demand Generation Develop and execute strategies to consistently generate qualified B2C and B2B leads. Build and manage lead-generation campaigns across digital, social, search, email, paid advertising, partnerships, events, print advertising and other relevant channels. Establish monthly and quarterly lead-generation targets and develop strategies to achieve them. Continuously test new channels, audiences, offers, and campaigns to increase lead volume and quality. Work closely with the Sales team to ensure marketing-generated leads are properly qualified, distributed, followed up with, and converted. Identify opportunities to increase lead-to-sale conversion rates. Performance Marketing & Analytics Own key marketing KPIs and regularly report performance against targets. Monitor metrics including: - Total leads generated- Qualified leads- Cost per lead (CPL)- Cost per qualified lead- Customer acquisition cost (CAC)- Marketing-generated revenue- Return on ad spend (ROAS)- Campaign ROI Analyze campaign performance and make data-driven recommendations to improve results. Build monthly marketing performance reports and communicate results to senior leadership. Identify underperforming campaigns quickly and make adjustments based on performance data. Manage marketing budgets with a strong focus on measurable return.Campaign Management Develop and manage integrated campaigns designed to generate measurable sales opportunities. Coordinate creative development across digital ads, email, social media, landing pages, print, and other marketing channels. Manage external agencies, freelancers, vendors, and marketing partners where applicable. CRM & Lead Management Maintain strong understanding of the company's CRM and lead-management processes. Work with Sales to track the customer journey from initial inquiry through purchase. Identify gaps in the lead funnel and recommend improvements. Develop strategies to nurture leads that are not immediately sales-ready. Ensure marketing data is accurate and that campaign attribution is being tracked. Sales & Marketing Alignment Partner closely with Sales leadership to understand sales targets, customer profiles, territories, and pipeline requirements. Translate sales targets into marketing lead requirements. Work backwards from revenue goals to determine required lead volume, conversion rates, and marketing investment. Provide Sales with the tools, campaigns, and lead volume required to support revenue objectives. Regularly review lead quality and conversion performance with the Sales team. Role Requirements 3?5+ years of marketing experience, preferably in a performance-driven, lead-generation, retail, B2C, B2B, or e-commerce environment. Demonstrated experience developing and executing successful lead-generation campaigns. Strong understanding of digital marketing channels including paid search, paid social, email marketing, SEO, and content marketing. Strong analytical and numerical skills. Experience working with marketing KPIs, budgets, conversion rates, and campaign ROI. Experience with CRM and marketing automation platforms. * Strong Excel/Google Sheets skill
About Us Canna Havana is a recreational cannabis store in Preston downtown of Cambridge dedicated to providing exceptional customer service and a welcoming environment for our community. As advocates for responsible cannabis use, we pride ourselves in fostering a positive workplace culture. Position Summary The Cannabis Retail Store Manager is responsible for overseeing the daily operations of the store, leading a team committed to excellence, ensuring compliance and successful business operations. This role requires a dynamic leader with a passion for cannabis, customer service and management of day-to-day retail operations. Key Responsibilities Oversee all aspects of daily store operations, including opening and closing procedures, cash management, sales and merchandising, recruitment and onboarding, team training and performance coaching, staff scheduling, inventory management, regulatory compliance and audits, store maintenance, and other operational priorities to ensure a safe, efficient, and compliant retail environment Successfully drive sales by analyzing core metrics to meet and exceed sales targets while ensuring business profitability; oversee inventory planning and product ordering by analyzing sales trends, product performance, and customer demand to ensure appropriate stock levels and minimize overstock or shortages; maintain up-to-date knowledge of brands, strains, and market trends; educate customers and implement strategic sales campaigns and promotions to increase revenue and profitability Ensure strict compliance with AGCO regulations, federal and provincial laws; adhere to company policies and procedures and employment standards to maintain a safe, compliant workplace Provides exceptional customer service by actively greeting and assisting customers, addressing inquiries and concerns, de-escalating and resolving issues, building customer relationships and maintaining customer loyalty; utilize customer and client feedback to readily implement changes that improve customer experiences Ensure a high performing, productive work environment with positive constructive feedback and recognition to staff Ensure adequate levels of inventory maintained at all times, replenishing in a timely manner; perform regular inventory counts ensuring loss prevention Ensure accuracy of record keeping, cash handling, logging of defective products, receiving deliveries from wholesale suppliers; reporting any discrepancies Liase with LP Sales Representatives about new products, promotional items and Pop-up sessions Take full ownership and accountability of store success and profitability Additional duties and responsibilities as required Qualifications Minimum 2 years of cannabis retail management experience required CannSell certification required Successful completion of pre-employment Criminal Record Check Must possess or be able to obtain Cannabis Retail Manager License Excellent knowledge of provincial and federal cannabis regulations Strong leadership, decision-making, time management, problem solving, communication, interpersonal, and organizational skills Proven ability to train, motivate, and manage employees fostering a friendly productive work environment. Strong knowledge of cannabis plants and variety of strains Experience with point-of-sale systems, inventory management, and sales analysis Ability to work flexible hours including days, evenings, weekends and holidays, overtime as required Valid G Driver?s license and vehicle in good working order Pay: From $50,000.00 per year Experience: Cannabis Retail Manager: 1 year (required) Licence/Certification: * CannSell Certification (required) Work Location: In person
Customer Service Representative (Front Desk / Inside Sales) Location: Surrey, BC Company: Uppal Building Supplies Ltd. (UBS LTD) Position Overview Uppal Building Supplies Ltd. is seeking a motivated and customer-focused Customer Service Representative to support our Head Office- Surrey. This hybrid role combines front desk responsibilities with inside sales support and proactive account development. This is not a passive counter position. The successful candidate will be expected to provide exceptional service while actively supporting sales growth and strengthening contractor relationships. Key Responsibilities Greet and assist walk-in customers professionally and efficiently Answer incoming phone calls and respond to customer inquiries Process sales orders, invoices, returns, and payments accurately Prepare detailed quotes and follow up on open opportunities Identify upselling and cross-selling opportunities within orders Support contractor accounts with pricing, product recommendations, and availability Coordinate with yard staff for accurate and timely order fulfillment Communicate with purchasing regarding stock levels and special orders Assist outside sales representatives with order entry and account support Maintain accurate customer records and activity tracking Handle customer concerns and resolve issues promptly Performance Standards High level of accuracy in order entry and pricing Strong organization and time management Professional communication in person and over the phone Reliable follow-up and accountability Ability to perform under pressure during peak hours Team-oriented mindset with a focus on branch success Qualifications 2?3+ years of customer service or inside sales experience (building materials preferred) Strong communication and problem-solving skills Comfortable working in a fast-paced environment Proficient with computers and order-entry systems Self-motivated and results-driven Why Join Uppal Building Supplies Full-time, stable employment Growth opportunities within a growing, family-owned company Support from experienced sales and operations teams Competitive compensation Job Type: Full-time Job Types: Full-time, Permanent Pay: $18.25-$22.00 per hour Work Location: In person
About myBlueprint myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at www.myBlueprint.ca . Our mission is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we're excited about what's next. Come grow your career with us! About the Opportunity We're looking for an experienced Team Lead, Customer Success to lead the day-to-day performance of our Customer Success team and strengthen how we support, retain, and grow our school partners. This is a hands-on leadership role for someone who genuinely enjoys coaching people and building clear, effective ways of working. You will lead impactful 1:1s, develop team capability, create accountability, and support the team through product transitions, feature releases, and changing priorities. You will also oversee renewal workflows, maintain strong data and process discipline, and help remove day-to-day roadblocks. Alongside leading the team, you will manage a small portfolio of accounts to stay closely connected to our customers, products, and renewal cycle. If you enjoy developing people while staying close to customers and the day-to-day work of Customer Success, this role offers the opportunity to make a meaningful impact across both the team and the customer experience. What you will do: Retention and Renewals: Oversee renewal pipelines, customer risks, and escalations while leading the team to improve retention and long-term customer value. People Management: Coach and develop direct reports through regular 1:1s, clear expectations, feedback, performance management, and career development. Operational Excellence: Build and reinforce effective playbooks, processes, CRM practices, escalation workflows, and operating routines across the customer lifecycle. Execution and Accountability: Translate departmental priorities into clear actions and ensure the team follows through on commitments, goals, and agreed-upon processes. Problem Solving and Change Management: Help the team navigate product launches, customer migrations, shifting priorities, and organizational change with clarity and practical solutions. Cross-Functional Collaboration: Partner with the Department Leads and cross-functional teams across Product, Sales, Marketing, and Technical Support to improve customer outcomes and advance departmental OKRs/KPIs. Account Management: Manage a small portfolio of accounts, including customer engagement, adoption, renewal planning, and ongoing relationship management. What an ideal candidate will have: SaaS Customer Success Experience: Proven experience in Customer Success or Account Management within a SaaS environment, with direct responsibility for renewals, retention, customer risk, and protecting recurring revenue. Coaching/Mentoring Experience: Direct experience with leading Customer Success or Account Management team members (including setting clear expectations, improving team performance, and leading people through change and ambiguity). Process and Operational Leadership: A demonstrated ability to build, document, implement, and reinforce Customer Success/Account Management processes and playbooks that improve consistency, accountability, and team performance. Communication and Business Judgment: Strong communication, problem-solving, and decision-making skills, with the ability to balance customer needs, team priorities, and business outcomes. Location: Candidates must be located in Canada and able to work from our downtown Toronto office at least once per month. This role is not a fit if:
As a pro-active Account Executive with Bosch Building Technologies, you will be responsible for achieving sales revenue goals, developing, and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Your business development skills combined with your technical knowledge of the market and contacts within the industry will lead to success. Your business acumen and ability to communicate with stakeholders and effectively identify opportunities will be crucial to ensuring the success of our client engagements. RESPONSIBILITIES: Own the creation of your annual sales plan for approval and develop your strategic approach for your market to increase sales in all company service offerings including integrated security, networking/data cabling, and/or commercial audio-visual. Pursue relationships with existing client base, while generating new business to expand customer base. Target and develop business with new clients to secure profitable relationships. Work collaboratively with Operations, IT, Engineering, and other corporate departments to drive penetration of integrated security systems. Propose and present new solutions for security, integrated systems technologies, and infrastructure. Follow up on all sales leads and maintain CRM activities, opportunities, and forecasting. Monitor competitive landscape for changing security technology and trends to ensure Paladin's offerings are leading edge and to add value to our clients through leveraging their existing technology. REQUIRED QUALIFICATIONS: Minimum 3 - 5 years industry experience Continuing education is highly valued – Technical, Associate's, Bachelor's degree or security industry certifications Extensive outside Sales experience in a technical sales environment, ideally from the integrated security, networking/data cabling and/or commercial audio-visual industries Experience selling complex integrated solutions involving access control, CCTV, intrusion systems, structured cabling, corporate AV, or other related systems is preferred PREFERRED QUALIFICATIONS: Experience selling in related industries (IT, Telecommunications, engineering, technology) will be considered Experience selling into related sectors including gaming, healthcare, industrial construction, government, education, defense, utilities is considered an asset Knowledge of the following technologies is required: IP networks, low voltage electronics, power and communications, Windows XP or 7 workstations, Microsoft Office products Experience with the following technologies is an asset: Access Control, CCTV (IP), Intrusion Systems, Client-Servicer security applications, MS SQL databases, Server and Storage Infrastructure. Bilingual (French and English) is considered an asset. Salary Range: $60,000 – $80,000. + Commission (DOE) Vacancy Status: This posting is for a current and existing vacancy PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Company Info; Backed by more than a