Find Your Dream Career

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Product Operation Specialist 1. About the job Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio's Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You'll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale. The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. This position plays a vital role in ensuring Twilio's phone number experience remains best-in-class. Responsibilities In this role, you'll: Wear the Customer's Shoes : Champion the customer experience by managing inbound porting requests with care, urgency, and accuracy. Ensure customers have a seamless transition when bringing their phone numbers to Twilio or managing hosted services. Be Inclusive : Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners. Respect different communication styles, cultures, and perspectives while driving unified outcomes. Empower Others : Proactively share insights, documentation, and solutions with peers and partner teams to make operational processes easier and more transparent. Help elevate the broader team by contributing to best practices. Write It Down : Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage. Keep internal knowledge bases and documentation up to date to ensure reliability and consistency across teams. No Shenanigans : Follow industry and regulatory standards in number portability and telecom compliance. Protect customer data and make ethical decisions when managing sensitive porting and routing scenarios. Be Bold : Take initiative in solving problems and navigating complexity, even when documentation is limited. Don't hesitate to raise questions, propose improvements, or flag issues that impact the customer experience. Draw the Owl : Identify recurring issues and inefficiencies in porting and hosting operations. Use your findings to improve workflows, tooling, or automation — even when there's no clear roadmap. Don't Settle : Aim to exceed SLAs and continuously look for ways to optimize how we execute core operations. Be relentless about quality, efficiency, and learning from mistakes. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA or other related areas of customer service like inventory, finance, quality operations, customer support, customer or team training. Bilingual: Spanish and English proficiency  Strong organizational skills and ability to manage detailed processes with accuracy. Basic data analysis (Excel/Google Sheets, SQL), or automation tools. Structured thinking. Basic AI prompting and workflow building. Excellent verbal and written communication, both internally and with external partners. Comfort working with tools like ticketing systems (Excel, Zendesk, JIRA), spreadsheets, and internal platforms. Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally. Customer-centric mindset with strong attention to detail and a proactive attitude. Desired: Experience with telecom Industry Exposure to APIs. Location This role will be remote, and based in Colombia. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Coinbase Advanced Trading owns the trading experience for our most active users, and we're looking for a Product Manager II to own trading UX end-to-end across web and mobile within the Consumer & Business group. You'll bring deep trading fluency from day one, using it to identify the problems and nuance that matter most, and partner with engineering and design to ship improvements that raise the bar for what a trading platform can be. What you'll do: Own trading UX end-to-end across web and mobile platforms, independent of any single product or instrument, from problem definition through launch and post-launch iteration. Identify high-impact opportunities in trading flows by drawing on your own trading fluency rather than needing to be coached on fundamentals. Define and execute a roadmap of trading platform improvements, scoping work with engineering, design, and data teams to ship against clear milestones. Run experiments and define metrics to evaluate trading flow performance, using data to continuously optimize product decisions. Align stakeholders across the trading org on a shared product vision and steer execution against it. Required Skills and Experience: 5+ years of product management experience, including shipping consumer-facing products at scale. Demonstrated trading or trading-product fluency (brokerage, market-making, institutional trading, or derivatives) sufficient to independently assess trading flow design and platform nuance without onboarding ramp on trading fundamentals. Track record of partnering cross-functionally with engineering, design, and data teams to ship complex, high-visibility features from concept through post-launch iteration. Demonstrated passion for cryptocurrency, financial markets, and the Coinbase mission, with familiarity with onchain activity such as wallets, ENS, or dApps preferred. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.   Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $180,370 — $212,200 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy and policy compliance Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross functional partners to investigate discrepancies and booking blockers across systems — following up to conclusion Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross functional partners to resolve Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle We'd love to hear from you if you have: 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe Clear understanding of how order entry decisions flow downstream into billing and revenue Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems — and comfort with data query tools Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.  Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Hourly Base Pay Range: $50.50 — $73.60 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

You will have the opportunity to shape, mold, and impact how fast we grow, the way we're viewed, and the candidate experience. We are looking to hire a Recruiter who will be responsible for finding the best talent; you will be the face of recruiting at Datadog! You will be the first point of contact for new candidates in the hiring process, playing a critical role in identifying great candidates, telling the Datadog story and ultimately turning great candidates into great employees.     At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our    What You'll Do:   Find qualified talent for our open roles via sourcing, job posts, referrals, and agencies Screen candidates to ensure their qualifications match the open roles Collaborate with leadership to design or streamline interview processes  Ensure follow up and closure for all interviewed candidates Negotiate compensation with qualified candidates Enhance our recruitment process through training interview teams Leverage Greenhouse to track candidate progress through funnel, resurface existing talent, and keep consistently clean data for reporting  Ensure candidates have an excellent interview experience - regardless of outcome   Who You Are:   Experienced in full-lifecycle recruiting, with 2-5 years either in-house or in a staffing agency environment A sourcing master in your ability to identify where top talent lives Autonomous with a demonstrated ability to work independently and simultaneously on multiple positions Exceptional at selling value proposition, negotiating and closing great candidates  Skilled at operating with a sense of urgency in all stages of the recruiting cycle Able to successfully navigate an ever-changing process   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth:   Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities  Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La différence que vous ferez : Airbnb est à la recherche d'un ou d'une gestionnaire, Excellence de la prestation de services, pour se joindre à son organisation Soutien à la communauté et diriger une équipe de spécialistes d'équipe au sein du Soutien Premium. Il s'agit d'un nouveau poste de gestion de personnel à temps plein, basé dans l'Est du Canada, en télétravail. Vous gérerez une équipe de 7 ou 8 spécialistes d'équipe répartis au Canada et dans la région EMEA (Europe, Moyen-Orient et Afrique), et vous les encadrerez et favoriserez leur développement dans trois domaines de travail : l'expertise en la matière, les opérations et l'administration, ainsi que les projets. Vous aiderez également l'équipe à passer d'un petit groupe autogéré à une structure régionalisée de plus grande envergure, dotée de systèmes et de processus plus formels, notamment pour ce qui est de la façon dont le travail est demandé, attribué et suivi. Vous devrez posséder une expérience concrète de la gestion de personnel (encadrement, gestion du rendement et perfectionnement des membres de l'équipe), une expérience du domaine des opérations du service à la clientèle, une bonne compréhension de l'hospitalité et du soutien Premium, ainsi qu'une utilisation active des outils d'IA dans votre travail quotidien. L'expérience de la direction d'une équipe en période de changement est essentielle. Une expérience en gestion de projet structurée ainsi qu'en analyse de données et en production de rapports est un atout majeur pour réussir dans ce rôle. Une journée typique :  Diriger le travail d'expertise en la matière (EM) de l'équipe, à titre de première ligne du Soutien Premium Bâtir et faire grandir une équipe mobilisée et diversifiée de sept ou huit spécialistes d'équipe au Canada et dans la région EMEA. Encadrer les spécialistes d'équipe et rehausser leurs compétences, en les soutenant et en les stimulant afin qu'ils atteignent et dépassent les attentes. Guider les spécialistes d'équipe vers des initiatives de gestion de projet de plus grande envergure. Créer des parcours de développement et des affectations de perfectionnement qui les mènent de la responsabilité de petits volets de travail à la direction de projets interfonctionnels. Cerner et mettre en œuvre des améliorations de flux de travail, maintenir et améliorer les processus reposant sur Slack, et transmettre les constats à la direction. Gérer le travail d'opérations et d'administration de l'équipe en partenariat avec la Planification de la main-d'œuvre Superviser la planification des horaires, y compris la tenue à jour de NICE et des feuilles de calcul connexes, ainsi que la gestion de la boîte de courriel des horaires. Établir et suivre des cibles pour la qualité, le volume et les délais de traitement des consultations, en s'assurant que l'équipe offre les bons types de consultations. Diriger le travail d'expertise en la matière (EM) de l'équipe, à titre de première ligne du Soutien Premium, en supervisant les consultations et les séances de mise à niveau. Mettre en place une approche systématique, fondée sur la capacité, pour la prise en charge et la répartition du travail, en remplacement du bénévolat informel, et répartir équitablement les charges de travail au sein de l'équipe. Gérer le travail d'opérations et d'administration de l'équipe en partenariat avec la Planification de la main-d'œuvre, y compris la planification des horaires, NICE et les feuilles de calcul connexes, ainsi que la boîte de courriel des horaires. Cerner et mettre en œuvre des améliorations de flux de travail, et maintenir et améliorer les processus reposant sur Slack. Mener des projets qui permettent de faire évoluer les opérations et transmettre des constats sur le rendement aux leaders du Soutien Premium Diriger et encadrer les spécialistes d'équipe pour qu'ils mènent des projets entièrement structurés, y compris la conception des processus, les communications, les plans de gestion du changement et le suivi des résultats. Piloter des initiatives d'automatisation et de mise à l'échelle, notamment des outils dotés d'IA qui remplacent les processus manuels reposant sur des feuilles de calcul. Transmettre aux gestionnaires et aux leaders du Soutien Premium les constats sur le rendement tirés du travail de consultation et d'administration, afin d'appuyer l'encadrement et l'amélioration du rendement. Bâtir et faire grandir une équipe mobilisée et diversifiée au Canada et dans la région EMEA Assumer la responsabilité de la stratégie et des opérations liées aux personnes, de bout en bout. Cela comprend l'embauche, l'intégration, le développement des talents, ainsi que la mobilisation, le bien-être et le moral de l'équipe. Encadrer les spécialistes d'équipe et rehausser leurs compétences, en les soutenant et en les stimulant afin qu'ils atteignent et dépassent les attentes. Mettre en place une approche systématique, fondée sur la capacité, pour la prise en charge et la répartition du travail, en remplacement du bénévolat informel, et répartir équitablement les charges de travail au sein de l'équipe. Accompagner l'équipe dans le changement, alors qu'elle passe de modes de travail autogérés à petite échelle à des systèmes et des processus plus formels et régionalisés. Assurer la gestion courante, y compris en adaptant votre horaire pour chevaucher celui des membres de l'équipe de la région EMEA au besoin. Votre expertise : Au moins 8 ans d'expérience progressive dans les opérations de centre de contact ou de service à la clientèle, avec des responsabilités croissantes en matière de stratégie et d'optimisation des opérations, et une participation à des programmes axés sur les données et la technologie. Expérience directe de la gestion de personnel, y compris l'encadrement, la gestion du rendement et le perfectionnement des membres de l'équipe. Baccalauréat exigé; MBA ou maîtrise équivalente fortement privilégié. Expérience des opérations du service à la clientèle, avec une compréhension approfondie du fonctionnement des agents et des gestionnaires à grande échelle et de la façon de diriger efficacement les opérations. Connaissance de l'hospitalité ou du soutien de niveau Premium, avec une idée claire de ce qui définit un bon soutien aux équipes de première ligne. Aisance avec l'IA : utilisation active d'outils d'IA dans votre travail quotidien et à l'aise de diriger une équipe qui adopte rapidement l'IA dans ses flux de travail. Compétences en gestion du changement, avec la capacité d'accompagner une équipe dans la transition de modes de travail informels vers des modes de travail structurés. Expérience de la traduction d'objectifs et de stratégies de haut niveau en mesures concrètes et réalisables pour vos équipes. Capacité de « parler le langage » des différentes parties prenantes de l'organisation (de l'ingénierie au produit, en passant par l'amélioration des processus et l'analytique), et d'adapter votre communication aux équipes de première ligne comme à la haute direction. Expérience de travail au sein d'équipes mondiales à grande échelle, dans des environnements en constante évolution où l'ambiguïté et le changement sont la norme plutôt que l'exception. Excellentes habiletés de communication pour collaborer avec les parties prenantes et assurer la transparence au sein de l'équipe. Capacité de structurer des documents et des présentations pour travailler de façon interfonctionnelle, ou pour les présenter à la haute direction ou à un vaste public. Capacité de mener des initiatives stratégiques au sein de l'organisation, en faisant preuve d'une grande force d'influence et d'un excellent sens de la gestion des parties prenantes. Solide éthique de travail, proactivité, positivisme, professionnalisme, sens de la confidentialité et bon jugement. Aisance à gérer les conflits, à donner et à recevoir de la rétroaction, et à traiter les enjeux liés aux employés et aux talents. Compétence culturelle et engagement ferme à favoriser la diversité et l'inclusion au sein de l'équipe. Capacité de travailler les fins de semaine et d'assurer des quarts de garde (exigence du poste), avec la souplesse nécessaire pour adapter vos heures afin de chevaucher celles des membres de l'équipe de la région EMEA. Atouts : expérience en gestion de projet structurée (bureau de gestion de projets, ou PMO), y compris la documentation des processus et la mise à l'échelle des opérations; expérience avec Airtable ou des outils semblables; connaissance de NICE ou d'outils semblables de gestion de la main-d'œuvre; expérience de travail avec des équipes de la région EMEA ou de gestion à travers plusieurs fuseaux horaires. Votre emplacement : Ce poste est offert au Canada, en télétravail – Est. Il comprend la supervision d'employés au Canada et dans la région EMEA; vous devrez donc adapter votre horaire pour chevaucher celui des membres de l'équipe de la région EMEA au besoin. Le poste peut occasionnellement exiger de travailler dans un bureau d'Airbnb ou de participer à des rencontres hors site, selon ce qui est convenu avec votre gestionnaire. Bien que le poste soit admissible au télétravail, vous devez résider dans une province où Airbnb Canada, Inc. possède une entité enregistrée. Nous pouvons actuellement embaucher dans les provinces suivantes : Alberta, Ontario, Colombie-Britannique, Québec et Saskatchewan. Cette liste évolue continuellement; veuillez donc vérifier auprès de votre recruteur ou recruteuse les provinces à partir desquelles vous pouvez travailler. Notre engagement envers l'inclusion et l'appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l'innovation et l'engagement, et nous permet d'attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.  Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste est nouvellement créé et ne remplace ni ne pourvoit un poste existant.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $94,000 — $117,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: Airbnb is seeking a Delivery Excellence Manager to join our Community Support organization and lead a team of Team Specialists within Premium Support. This is a new, full-time people manager position based in Canada East - Remote . You will manage a team of 7-8 Team Specialists across Canada and EMEA, coaching and developing them across three areas of work: subject matter expertise, operations and administration, and projects.  You will also help the team move from a small, self-organizing group to a larger, regionalized operation with more formal systems and processes, including how work is requested, assigned and tracked. You will need hands-on people management experience (coaching, performance management and developing team members), a background in customer service operations, an understanding of hospitality and premium support, and active use of AI tools in your day-to-day work. Experience leading a team through change is essential. Structured project management and data/reporting experience are key to success in this role. A Typical Day:  Lead the team's subject matter expertise (SME) work as the frontline for Premium Support Build and nurture an engaged, diverse team of seven to eight Team Specialists across Canada and EMEA. Coach and uplevel Team Specialists, supporting and challenging them to meet and exceed expectations. Mentor Team Specialists into larger project management initiatives. Create development paths and stretch assignments that take them from owning small work streams to leading cross-functional projects. Identify and implement workflow improvements, maintain and improve Slack-based processes, and bring insights back to leadership   Run the team's operations and administration work in partnership with Workforce Planning  Oversee scheduling, including maintaining NICE and related spreadsheets and managing the scheduling inbox Set and track targets for the quality, volume and turnaround of consult output, making sure the team provides the right types of consults. Lead the team's subject matter expertise (SME) work as the frontline for Premium Support, overseeing consults and refresher sessions. Build a systematic, capacity-based approach to work intake and distribution in place of informal volunteering, and balance workloads fairly across the team. Run the team's operations and administration work in partnership with Workforce Planning, including scheduling, NICE and related spreadsheets, and the scheduling inbox. Identify and implement workflow improvements, and maintain and improve Slack-based processes. Drive projects that scale operations and bring performance insights to Premium Support leaders  Lead and coach Team Specialists to run fully structured projects, including process design, communications, change management plans and success tracking  Drive automation and scaling initiatives, including AI-enabled tools that replace manual, spreadsheet-based processes Bring performance insights from consult and admin work to Premium Support managers and leaders to support coaching and performance improvement Build and nurture an engaged & diverse team across Canada and EMEA Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Coach and uplevel Team Specialists, supporting and challenging them to meet and exceed expectations  Build a systematic, capacity-based approach to work intake and distribution in place of informal volunteering, and balance workloads fairly across the team Lead the team through change as it moves from small, self-organized ways of working to more formal, regionalized systems and processes Keep up with day-to-day management, including flexing your schedule to overlap with team members in EMEA when needed Your Expertise: 8+ years of progressive experience in contact center or customer service operations, including increasing responsibilities in strategy, operations optimization, and involvement in data and technology-driven programs. Direct people management experience, including coaching, performance management and developing team members BA/BS degree required; MBA or equivalent Master's degree strongly preferred Background in customer service operations, with an in-depth understanding of how agents and managers work at scale and how to run operations effectively Hospitality or premium tier support knowledge, with a clear sense of what good looks like in supporting frontline teams AI fluency: active use of AI tools in your day-to-day work, with comfort leading a team that is rapidly adopting AI in its workflows Change management skills, with the ability to lead a team through a transition from informal to structured ways of working Experience translating big picture goals and strategy into implementable and concrete actions for your teams Ability to "speak the language" of various stakeholders within the organization (from engineers to product to process improvement to analytics) with a capacity to adapt communication to frontline teams or executive leadership  Has worked in global teams at scale in fast paced environments where ambiguity & changes are the norm rather than the exception Excellent communication skills for collaborating with stakeholders and ensuring transparency within the team Ability to formalize documents & decks to either work cross-functionally or present to senior leadership or vast audiences  Ability to drive strategic initiatives within the organization exercising deep influential skills & stakeholder management  Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment Comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Cultural competency and a strong commitment to fostering diversity and inclusion within the team Ability to work weekend days and on-call required, with flexibility to adjust your hours to overlap with team members in EMEA Nice to have: structured project management (PMO) experience, including process documentation and scaling operations; experience with Airtable or similar tools; familiarity with NICE or similar workforce management tools; and experience working with EMEA teams or managing across time zones This position is Canada - Remote East Eligible . The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Alberta, Ontario, British Columbia, Quebec, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer.   This role is newly created and does not replace or backfill an existing position.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $94,000 — $117,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Storage Integrations, part of Money Movement Integrations, builds and operates the connections between Stripe and our banking and financial technology partners. Our systems help businesses receive, hold, and move money through Stripe's financial accounts and treasury products. We turn differences between financial partners into reliable capabilities that other Stripe teams can build on. In this role you'll work with engineering, product, and financial operations partners across Stripe. We build new integrations, extend existing ones to support new use cases, and develop shared components that make each integration easier to build and operate. What you'll do You'll work primarily on backend systems, with end-to-end ownership across partner integrations, shared infrastructure, and product APIs and workflows. Full-stack work here means following a feature across these layers to deliver a usable capability. You'll coordinate designs and reviews with the teams that own each layer. You'll identify problems worth solving, scope and deliver projects with limited oversight, and help keep the systems you build reliable in production. Along the way, you'll learn how money moves through financial networks and grow your impact across Stripe's Money as a Service organization, with support from teammates and partner teams. Responsibilities Design, build, and maintain integrations with banks and financial technology partners, and extend existing integrations to support new money movement capabilities Own projects from understanding user needs and writing technical designs through implementation, testing, rollout, and production support Work across integration, platform, and product layers to make new capabilities available through consistent APIs and workflows, coordinating designs and reviews with the teams that own those systems Develop reusable components and tooling that reduce duplicated work across integrations and make future development and maintenance simpler Build for financial correctness, security, and reliability through automated tests, monitoring, and safe handling of failures Participate in the team's on-call rotation after onboarding, investigate production issues across services, and improve runbooks and automation to prevent recurring problems Contribute thoughtful code reviews and documentation, and use AI-assisted development tools while taking responsibility for understanding, testing, and maintaining the resulting code Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of experience in building, shipping, and maintaining backend software in a production environment Proficiency in Java or Ruby, or equivalent backend programming experience, including writing maintainable code and automated unit and integration tests Experience independently scoping and delivering software projects, making technical tradeoffs, and seeking input when needed Experience debugging distributed services across RPC APIs, asynchronous workflows, and persistent data, using technologies such as gRPC, Protocol Buffers, and Temporal or equivalent systems; understanding of retries, idempotency, and failure recovery Ability to explain technical decisions clearly, collaborate across teams, and learn unfamiliar systems to deliver a solution Preferred qualifications   Experience integrating with third-party APIs or building reusable libraries, adapters, and developer tooling used across multiple services or teams Experience building data-processing pipelines with Python, using technologies such as Apache Spark, Amazon S3, or Apache Iceberg Experience implementing financial-account or money-movement workflows, such as virtual bank account provisioning, incoming payments, reversals, or transaction reconciliation

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote.  We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.  We're looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results. What you'll do You'll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.  In-person support is required as well as setting up desks and managing/auditing peripherals.   Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, email, Slack or ticketing system. Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors. Walk customers through problem-solving processes and follow up to ensure issues have been resolved. Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.) Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals) Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades Assist with new hire onboarding and training curriculum Update, and maintain detailed external and internal IT documentation Onboard and support third-party vendors and/or contractors Contribute to shared global IT off-boarding tasks and responsibilities Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more). Own IT asset management and ensure accurate and actionable records are kept of required equipment. Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team. Create and update technology documentation for internal IT teams and for Scale employees. Who you are You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.  You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don't hesitate to ask for help when needed.  We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Possess 2+ years of experience in IT HelpDesk experience  Possess strong working knowledge of Apple systems and software  Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers Possess strong working knowledge of Atlassian systems (JIRA and Confluence) Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python) Possess working knowledge of imaging/endpoint management tools (DEP, FleetDM ) Able to independently manage and prioritize workload and projects Possess outstanding interpersonal and communication skills Is empathetic, humble, and possess a strong focus on customer service

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's legal team works on complex technical and legal issues to help protect our growing business. In this role, you'll join the legal team supporting Stripe's People team and other business partners across Europe, the Middle East, and Africa (EMEA). What you'll do As Employment Counsel, you'll advise our People team and other business partners on employment law across EMEA and proactively manage employment-related risks. Responsibilities Partner with our People team to provide subject-matter expertise on employment issues, including recruiting, hiring, performance management, compensation and benefits, leaves of absence, people data privacy, internal investigations, working time, and HR best practices Proactively review employment policies to support legal compliance and consistency with best practices Collaborate with cross-functional teams to support and maintain employment compliance Draft and negotiate employment-related agreements, including offer letters, contractor agreements, and vendor agreements Handle pre-litigation and litigation matters Monitor developments in employment, AI, and data protection law and advise on developments that may affect Stripe Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 4+ years of specialist, post-qualification employment law experience at a law firm or in-house legal department Qualification to practice law in Ireland or England and Wales Ability to analyse employment law matters of varying complexity, exercise sound judgment, and make well-reasoned decisions amid ambiguity and incomplete information Excellent written and verbal communication skills, with the ability to work effectively with multiple stakeholders while maintaining discretion, confidentiality, and professionalism Strong organisational and project-management skills, with the ability to manage multiple long- and short-term workstreams, collaborate across teams, and support international employment law matters outside EMEA when needed Preferred qualifications In-house experience or experience advising technology clients as external counsel Experience advising on employee representative bodies, works councils, and European works councils Experience advising on jurisdictions outside Ireland and the United Kingdom

ABOUT THE ROLE Peloton's Hardware team builds the next generation of connected fitness devices while powering the continuous growth of our existing product line. Reporting directly to the Director of Mechanical Engineering, you will recruit, guide, and elevate a high-performing team of mechanical engineers. You'll bridge technical rigor with empathetic leadership—fostering a culture of innovation, driving best-in-class engineering standards, and collaborating across Electrical, Firmware, Quality, Operations, and Industrial Design to bring complex, high-impact products from concept to customer hands. YOUR DAILY IMPACT AT PELOTON Recruit top engineering talent, mentor team members through 1:1s and tailored growth plans, and cultivate a performance-driven, highly collaborative culture Establish robust engineering standards, refine product development workflows, and champion best practices in DFM, failure analysis, and design tools Partner closely with Program Management, Quality, Industrial Design, and Manufacturing to hit roadmap milestones, resolve critical business escalations, and clear operational blockers Engage with global suppliers, JDMs, and Contract Manufacturers across all phases of the product lifecycle to bring complex mechanisms to life YOU BRING TO PELOTON 8+ years in mechanical design engineering with 2+ years leading engineering teams. B.S. in Mechanical Engineering (or equivalent) Proven track record guiding teams from concept to launch, defining design/tool release processes, and balancing competing product and technical priorities Strong foundation in core manufacturing methods (injection molding, sheet metal stamping, welding, casting, machining) along with test and measurement fixturing Exposure to Finite Element Analysis (FEA), power transmission systems (drive belts, pulleys, bearings), Process Engineering, or Quality Management Systems (QMS) Excellent written/spoken English with a strong knack for identifying team strengths, coaching for growth, and driving technical detail #LI-KN1 #LI-Onsite   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our  blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you'll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. About the Role Coursera's AI adoption has moved fast — engineering teams code AI-first, dozens of internal tools have shipped, and functions across the business are building their own AI agents and automations. The next phase requires something different: a shared technical foundation that lets many teams build safely and cost-effectively at scale, instead of each team solving governance, security, and cost from scratch. This role owns that foundation. The Senior Agentic AI Architect Lead designs and builds the core architecture that Coursera's AI Builders and business pods will run on — so that a small team (a Business Product Owner, a Process Expert, an IT Product Owner, and an AI Engineer) can redesign a workflow and ship an AI-native solution in weeks, not months. This is a hands-on architecture role, not a pure strategy role: you will be building, not just advising. What You'll Own Context & Semantic Architecture - Design how AI agents access and understand Coursera's internal data and knowledge, so agents retrieve the right information rather than guessing or over-fetching. Establish reusable patterns for RAG, semantic search, structured data access, and enterprise context, partnering with the Data team on existing data models and pipelines. Agentic Architecture & Harness Engineering - Design reusable patterns for agent orchestration, tool use, multi-step workflows, state management, and human-in-the-loop decisions. Build the engineering harness around agents, including testing, evaluation, guardrails, retries, observability, and failure recovery, so agentic solutions are reliable and production-ready. Governance Architecture - Build technical guardrails that enforce—not just document—who can build what, what data and systems an agent can access, and what gets logged for audit and review. Establish standards for agent ownership, lifecycle management, and production readiness. Security Architecture - Design defenses specific to agentic AI, including agent identity and access control, least-privilege permissions, prompt injection, data leakage, secure credentials, and safe tool execution. Coordinate with Security to extend existing enterprise security standards. Self-Serve AI Development ("Vibe Coding") with CI/CD Automation - Extend and mature Coursera's self-serve deployment path so AI-assisted, conversational development ships through automated testing, security checks, and evaluation gates—safe by default, not safe by manual gatekeeping. LLM Cost & Performance Optimization - Design caching, model routing (matching task complexity to the right-sized model), token and context optimization, and usage monitoring so AI adoption can scale without costs growing linearly. Establish cost, latency, quality, and usage metrics. Agent Operating Model & Adoption - Define agent ownership, lifecycle management, production-readiness standards, adoption metrics, and reusable patterns so business teams can scale AI capabilities consistently across functions. Measure success through usage, workflow outcomes, productivity, quality, and business value. Architecture Strategy & Execution - Turn ambiguous business problems into scalable technical direction, practical roadmaps, architecture decisions, and production delivery. Enterprise Systems & Integration Architecture - Design AI solutions that understand dependencies across enterprise systems, business processes, integrations, and downstream impacts. Establish reusable patterns for APIs, enterprise tools, and Model Context Protocol (MCP) or comparable integration standards where appropriate. Production Readiness & Operational Excellence - Establish standards for reliability, observability, incident response, security, operational ownership, and continuous improvement across AI platforms and solutions. How This Role Works With Others This role sits at the intersection of four groups and requires strong cross-functional partnership—it does not operate in isolation. Engineering Leadership: Partner directly with Engineering leadership to align architecture decisions and share resources and infrastructure where possible, avoiding duplicate build efforts across the company. IT: IT owns broader company-wide tooling and platform decisions (procurement, provisioning, cost governance, enterprise policy). Coordinate closely with IT so agentic architecture decisions align with company-wide technical direction rather than creating a parallel, ungoverned stack. Data Team: The Data team owns Coursera's underlying data strategy. Partner with them to ensure context and semantic architecture aligns with existing data models, pipelines, and ownership rather than building a parallel, disconnected data layer for AI. Security Team: Design security architecture specific to agentic AI—including access control, prompt injection defense, and credential handling—in coordination with the Security team, which owns broader security standards and policy. Business Pods: Enable the 3–4 person pods (Business Product Owner, Process Expert, IT Product Owner, AI Engineer) to redesign workflows, build AI-native solutions, and drive measurable business outcomes using reusable architecture. Change Management & Enablement: Help teams adopt AI-enabled workflows through enablement, feedback loops, process redesign, and continuous improvement. People Leadership Build, coach, and develop the architecture and engineering capability required to scale the platform. This includes hiring, delegation, technical leadership development, performance management, and creating clear ownership across teams. Build strong technical leaders who can independently own architecture, delivery, stakeholder alignment, and operational outcomes. AI Center of Excellence / VP, AI and Operations Report directly to the VP, AI and Operations, providing regular updates on architecture progress, risks, business impact, and resourcing needs. What We're Looking For Must-Have 12+ years of experience with clear progression from engineer to senior/staff engineer to architect leader, including ownership of platforms or infrastructure used by multiple teams—not just individual feature delivery. Hands-on experience with agentic AI frameworks and orchestration (e.g., LangGraph or comparable) and familiarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to enterprise data and tools. Experience designing agent harnesses, evaluation frameworks, guardrails, testing, observability, and failure recovery for production AI systems. Practical experience with enterprise context architecture, RAG, semantic search, or structured data access. Practical experience with LLM cost and performance engineering—prompt caching, model routing, token economics—with quantifiable results. AI security fundamentals, including access control, data isolation, prompt injection defense, and secure tool execution. CI/CD, cloud infrastructure, APIs, and production operations experience. Experience defining enterprise AI architecture, reusable platform patterns, operating models, or governance standards across multiple teams. Direct people-management experience, including hiring, coaching, delegation, performance development, and building technical leadership capacity. Experience measuring AI adoption, productivity, quality, reliability, cost, and business value. Hands-on experience taking architecture from design through implementation, deployment, observability, and production operations. Strong architecture decision-making and communication skills, with the ability to align technical and business stakeholders around trade-offs involving value, risk, cost, and execution. For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice . To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our  Fraudulent Activity Submission Form. Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org. 

About Coursera + Udemy Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our  blog . Why join us now? AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them. Shape what comes next By joining our team, you'll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale. Overview: As an Account Development Representative (ADR), you will build a qualified sales pipeline through outbound prospecting, primarily across Australia and New Zealand (ANZ). Partnering closely with Australia-based Account Executives, you'll identify high-potential accounts, engage decision-makers, and uncover business challenges that Coursera + Udemy can help solve. We're looking for a commercially curious, target-driven individual who combines strong communication skills with disciplined prospecting, thoughtful questioning, and a willingness to learn. You'll use modern sales technology and AI to personalise outreach, improve performance, and turn conversations into qualified opportunities. About your skills: Outbound Prospecting: Confident making cold calls, writing personalised emails, engaging prospects on LinkedIn, and following up consistently. Communication and Curiosity : Able to build rapport, ask relevant questions, listen actively, and handle objections professionally. Account Research: Identify promising accounts, buying signals, decision-makers, and relevant business priorities. Commercial Thinking : Understand business challenges and focus on qualified opportunities rather than activity volume alone. Coachability and Ownership: Take feedback positively, learn from setbacks, and use data to improve results. Technology and AI Fluency: Comfortable learning and using modern sales tools to improve research, personalisation, and productivity. What you'll be doing: Build qualified pipeline through outbound prospecting, primarily across ANZ, while supporting additional markets when required. Research target accounts, identify decision-makers, and use business priorities and buying signals to personalise outreach. Execute multichannel campaigns through cold calls, emails, LinkedIn, and structured follow-ups. Ask thoughtful questions, handle objections, and uncover business challenges to identify qualified opportunities. Partner with Account Executives to align account priorities, qualification criteria, and pipeline goals. Provide Account Executives with relevant account research, prospect insights, and meeting context. Use Salesforce, sales intelligence platforms, conversation intelligence, and AI tools to improve prospecting effectiveness. Track performance, apply coaching, test new approaches, and improve conversion rates and pipeline contribution. Qualifications: 1.5+ years of experience in B2B sales, business development, or sales development, including at least 1 year of hands-on outbound prospecting. Experience prospecting into Australia and New Zealand is strongly preferred; experience in other international B2B markets is valuable. Demonstrated ability to engage new prospects through cold calling, email, and LinkedIn. Experience researching accounts, identifying decision-makers, and personalising outreach. Working knowledge of Salesforce or a similar CRM and LinkedIn Sales Navigator. Familiarity with ZoomInfo, Gong, Nooks, or AI-powered sales tools is an advantage. Strong written and verbal English communication skills. A track record of working towards targets, responding to coaching, and improving performance through experimentation.         #LI-MJ1 For more information about how Coursera collects and uses your personal information, please see our Coursera + Udemy Global Applicant Privacy Notice . To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. 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