Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we're looking for exceptional talent to help us move even faster. Position Summary Own the growth of the Internal Developer Portal (IDP) within Harness's Strategic Products Growth team — a product with real revenue and real users, historically sold via a sales-led motion but now shifting towards a product-led growth motion.. You're the person who owns this strategic transformation while shaping how the market thinks about developer portals in the age of AI and agentic workflows. About The Role Carry a new-ARR target for the IDP product line (a mix of cross-sell and product-led revenue) Act as the product specialist the sales team pulls in: run the demo and the technical sale on inbound interest and on cross-sell into existing customers. Account teams keep the relationship and the commercials; the product depth is yours Deliver technically accurate, value-driven product demonstrations on demand, tailored to diverse customer contexts — a core expectation from day one Support prospect technical discovery including RFP product-related questions and technical Q&A Drive discovery through content and thought leadership, particularly around AI's impact on developer experience: is the traditional internal developer portal the right shape for an agentic world? Develop and publish an opinionated point of view Develop 3-5 net new marketing or content assets (technical or thought leadership focused) within your first 90 days, initially focused on a single capability area Build the go-to-market kit: content, collateral, business-value assessments, demo environments, and sales enablement Feed the most common deal-blocking gaps back to engineering Grow IDP toward a self-sustaining motion, whether product-led or sales-attached What sits outside the role: self-serve billing and activation infrastructure, net-new logo prospecting, in-account adoption and renewals, and paid demand generation. About You Demo-native and comfortable carrying a number; equally at home in a product spec and on a customer call A technical, sales-engineering-like background — technical enough to earn a customer's trust and win a room — paired with strong educator and communicator instincts Experience with developer experience and developer platforms, with demonstrated thought leadership on AI's impact on DevX; you hold opinionated views backed by experience A growth PM or DevRel background is a plus, though not strictly required Comfortable operating between senior and staff level, with travel flexibility to support field functions Competitive salary Comprehensive healthcare benefits Flexible Spending Account (FSA) Flexible work schedule Employee Assistance Program (EAP) Flexible Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement The anticipated base salary range for this position is between $165,000 and $215,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. Pay transparency $165,000—$215,000 USD Harness in the news: Accelerating Our Mission to Bring AI to Everything After Code Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation How Harness runs 16 "startups within a startup" at scale | Jyoti Bansal Harness Research Shows AI Visibility Crisis Fueling Security Nightmare Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/ Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at security@harness.io . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website ( https://consumer.ftc.gov/articles/job-scams) , or you can contact your local law enforcement agency.
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Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview Cordance is seeking a driven Account Executive focused on new business acquisition to accelerate growth across our portfolio of software companies. This role requires a consultative seller who can uncover customer needs, articulate business value, build strong relationships, and confidently manage the full sales cycle from prospecting and discovery through negotiation and close. As an Account Executive, you'll own the full sales cycle —from targeted prospecting to executive presentations and contract execution. You'll thrive in a fast-paced, growth-minded environment where collaboration, accountability, and strategic execution define success. Key Responsibilities Identify, engage, and convert new logo opportunities across assigned territories or verticals (e.g., Education, Industrials, Compliance, Commerce, and Technology). Develop prospecting strategies through research, outbound outreach, and engagement with key decision-makers. Manage full-cycle SaaS sales opportunities from qualification to close. Lead product demonstrations, ROI-based discussions, and value-driven presentations to multi-stakeholder buying groups. Conduct deep discovery to identify customer pain points, align Cordance solutions to business objectives, and build ROI-based value propositions. Apply MEDDPICC methodology to maintain deal discipline and improve forecast accuracy. Develop and execute opportunity strategies that balance customer outcomes with business goals. Negotiate contract terms that establish long-term, mutually beneficial partnerships. Work closely with Sales Development Representatives (SDRs) to optimize pipeline creation and territory coverage. Partner with Sales Leadership and Marketing to refine go-to-market motions, campaigns, and messaging. Ensure seamless handoffs to Customer Success for onboarding and adoption. Maintain high CRM hygiene and data accuracy in HubSpot (primary CRM across BUs). Deliver consistent, data-driven forecasting and ensure pipeline health aligns with revenue objectives. Competencies: Sales Execution & Strategy: Proven ability to own full-cycle SaaS sales in the mid-market segment, consistently achieving or exceeding quota. Balances disciplined process with creative deal strategy to accelerate new logo growth. Consultative Selling & Value Creation: Fluent in value-based discovery and business outcome alignment. Applies MEDDPICC rigor to qualify opportunities and advance deals efficiently. Relationship Development: Builds credibility and trust across multiple stakeholder levels — from functional leaders to executive sponsors — by acting as a strategic partner focused on business outcomes. Negotiation & Closing: Expert in crafting win-win deal structures that drive ARR growth while maintaining profitability and customer satisfaction. Operational Discipline: Maintains accurate forecasting, pipeline visibility, and CRM data hygiene. Prioritizes deals based on impact potential and alignment with ICP. Collaboration & Team Engagement: Partners effectively with SDRs, Sales Leadership, and Marketing to execute GTM strategies and ensure seamless transitions into post-sale success. Performance & Resilience: Operates with persistence, adaptability, and focus in a high-growth, evolving environment. Demonstrates ownership, urgency, and continuous improvement. Required Qualifications Experience: 5+ years of full-cycle SaaS sales experience , with a strong record of meeting or exceeding quota. Demonstrated success in new business acquisition from SMB to Enterprise. Expertise using structured methodologies such as MEDDPICC to drive forecast accuracy and close rates. Proven ability to engage and influence multiple stakeholders, including senior decision-makers. Exceptional communication, presentation, and negotiation skills. CRM proficiency (HubSpot preferred). Self-starter with resilience, discipline, and the ability to thrive in a dynamic, high-performance environment. Preferred Qualifications Experience selling into industries such as Education Technology, Industrials, Compliance, or Commerce . Demonstrated success working cross-functionally with SDRs, Sales Leadership, and Marketing to optimize GTM execution. Background in both new logo acquisition and account expansion a plus. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview Cordance is seeking an experienced and strategic HR Business Partner (HRBP) to support our growing portfolio of software companies operating across the United States, Canada, United Kingdom, and New Zealand. This is a hands-on role for an HR professional who thrives in complex, multi-entity environments and can navigate the nuances of employment practices, culture, and organizational design across multiple countries and business units. The HRBP will serve as a trusted advisor to business leaders, driving employee relations strategy, performance management, and organizational effectiveness, while partnering closely on M&A activity, including integration planning and the harmonization of people practices across newly acquired businesses. This is a high-impact, global role suited to an HRBP who is equally comfortable rolling up their sleeves on complex employee relations matters and advising senior leadership on org strategy in a fast-paced, acquisitive environment. Key Responsibilities Serve as a strategic HR partner to leaders across multiple business units and legal entities, advising on org design, workforce planning, and talent strategy. Lead complex employee relations matters end-to-end- investigations, performance concerns, conflict resolution, and separations; ensuring consistent, compliant, and fair outcomes across jurisdictions (US, Canada, UK, and New Zealand). Own the performance management lifecycle: goal-setting, mid-year and annual reviews, calibration, performance improvement plans, and coaching managers on effective feedback and documentation. Advise managers and leaders on employment practices and compliance considerations across multiple countries, partnering with legal counsel and external advisors as needed. Build and scale HR programs (engagement, retention, workforce planning) that flex across entities of different size, maturity, and culture. Analyze people metrics- turnover, engagement, performance distribution- to identify trends and recommend proactive interventions. Partner with Total Rewards and Payroll to help ensure compensation structures and benefits remain competitive and compliant across regions. Coach and develop people managers on leadership skills, feedback delivery, and change management. Act as a culture champion, supporting the integration of acquired teams and reinforcing Cordance's values across a distributed, multi-entity organization. Lead or support cross-entity HR projects and initiatives, ensuring consistent execution of people strategy at scale. Competencies Employee Relations Expertise: Navigates complex ER issues with sound judgment, empathy, and awareness of employment practices across multiple jurisdictions. Performance Management Leadership: Drives a strong performance culture through effective goal-setting, feedback, calibration, and manager coaching. M&A & Integration Acumen: Comfortable operating in ambiguity during post-close integration, harmonizing people practices across newly combined organizations. Multi-Entity, Global HR Fluency: Understands the nuances of supporting HR across multiple legal entities and countries (US, Canada, UK, NZ), balancing local nuance with global consistency. Strategic Business Partnership: Builds credibility with senior leaders as a trusted advisor, balancing empathy for employees with sound business judgment. Data-Driven Decision Making: Uses people analytics to identify trends, risks, and opportunities that inform HR strategy. Change Management: Guides teams through organizational change, restructuring, and integration with clarity and care. Discretion & Judgment: Handles sensitive and confidential matters with the highest level of professionalism. Qualifications Required Qualifications: 7+ years of progressive HR Business Partner experience, including at least 2–3 years supporting multi-entity, multi-country, or otherwise complex organizations. Demonstrated experience leading employee relations investigations and complex performance management processes. Working knowledge of employment practices and HR compliance considerations across the US, Canada, UK, and New Zealand (or a strong track record of quickly building fluency in new jurisdictions). Experience partnering with senior leaders (Director level and above) as a strategic HR advisor. Strong communication, conflict-resolution, and coaching skills. Ability to manage ambiguity and competing priorities in a fast-paced, acquisitive, private equity-backed environment. Preferred Qualifications Experience supporting HR within a private equity-backed, holding company, or multi-business-unit environment. SHRM-SCP, SPHR, or equivalent HR certification. Experience supporting M&A activity, including integration planning and harmonizing HR practices post-acquisition. Experience standardizing HR policies, processes, or systems (e.g., HRIS) across multiple acquired entities. Familiarity with payroll, benefits, and compensation structures across North America, the UK, and ANZ. Background in SaaS, technology, or professional services industries. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/
Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We're experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies' full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The IT Operations Manager runs day-to-day IT operations, endpoint security, and support across Cordance HQ and its business units. The role is the hands-on owner of our IT tooling, our managed service providers, and the transition of business units onto a common HQ-managed platform. Because Cordance operates across multiple business units, this role balances central standards with each unit's individual systems, audits, and deadlines. The IT Operations Manager also supplies the evidence and controls that business units need for SOC 2 and other security certifications. Key Responsibilities IT Operations and Support Own IT service management across HQ and business units, including ticket quality, escalations, and SLAs with the helpdesk provider (currently 1Path). Run joiner, mover, and leaver processes, including provisioning and removing access across Microsoft 365, Google Workspace, AWS, and business applications, working with HR on identity data from Rippling. Maintain and keep current the IT Operations Runbook, covering systems, procedures, contacts, and escalation paths. Endpoint and Security Tooling Administer the RMM and endpoint stack, including NinjaOne for device management and SentinelOne for EDR, and keep device inventories reconciled between them. Administer email and web security, including Abnormal Security and Cisco Umbrella, across multi-org and EU tenants. Enforce agent installation and device compliance on all company-managed devices and follow up with non-compliant users. Triage security alerts and integration health issues and route them to the appropriate team or provider. Infrastructure and Cloud Support the AWS landing zone and cloud access for business units and keep its documentation current. Manage identity, access, and tenant configuration across Microsoft 365 and Google Workspace environments. Business Unit Integration and Vendor Management Deliver IT and security integration workstreams that move business units from legacy MSPs onto HQ-managed tooling and in-house support. Hold MSPs and vendors accountable to deadlines for onboarding, offboarding, and tool removal, and report status and risk to leadership. Review and approve MSP invoices and manage hardware procurement with suppliers. Compliance Support Provide device, access, and configuration evidence for SOC 2 and other security certifications. Close gaps identified during audits and implement a continuous compliance framework to ensure infrastructure is audit-ready and compliant. Competencies Strong IT operations and infrastructure management capabilities. Hands-on expertise managing identity, access, endpoints, and cloud environments. Ability to manage outsourced helpdesk providers, MSPs, and technology vendors against defined SLAs and deadlines. Ability to balance centralized IT standards with the needs of multiple business units and technology environments. Strong organizational skills with the ability to maintain accurate operational documentation and compliance evidence. Ability to communicate clearly with executives, vendors, and non-technical users. Strong ownership and follow-through when managing integrations, escalations, security issues, and audit requirements. Required Qualifications 7+ years of experience in IT operations or infrastructure, including 3+ years leading IT operations or managing MSPs. Hands-on administration of Microsoft 365 / Entra ID and Google Workspace, including identity, access, and tenant settings. Hands-on experience with an RMM platform, with NinjaOne preferred, and an EDR platform, with SentinelOne preferred. Working knowledge of AWS and Azure, including IAM, account structure, and landing zones. Proven record of managing outsourced helpdesk or MSP contracts against SLAs and deadlines. Experience supporting SOC 2 or ISO 27001 audits with technical evidence. Experience with M&A integration or running IT across several business units or tenants. Clear written communication with executives, vendors, and non-technical users. Bachelor's degree in IT, computer science, or a related field, or equivalent experience. Preferred Qualifications Experience with Abnormal Security, Cisco Umbrella, or similar email and DNS security tools. Scripting experience for automation using PowerShell, Bash, or Python. ITIL 4 Foundation certification. Microsoft 365 Administrator Expert or AWS Certified SysOps Administrator certification. Security certification such as CompTIA Security+, CISSP, or CISM. Familiarity with GDPR and managing EU data residency across tenants. Experience working with a global team, including overlap with India (IST) hours. Success Measurements Consistent IT service delivery across Cordance HQ and its business units, including effective management of tickets, escalations, and SLAs. Accurate and compliant device inventories across IT and endpoint security platforms. Timely completion of business unit IT and security integrations onto HQ-managed tooling. Effective management of MSPs and vendors against agreed-upon deadlines and service expectations. Reliable identity, access, endpoint, and cloud administration across Cordance environments. Timely delivery of technical evidence and remediation of gaps identified through SOC 2 and other security audits. Up-to-date IT operations documentation, procedures, contacts, and escalation paths. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you'll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You're eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement : Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Regional Director, Commercial Sales - LATAM, you'll lead a team of Commercial Account Executives to grow adoption of GitLab's artificial intelligence (AI)-powered DevSecOps platform, which brings together software development, security, and operations. You'll own software sales, bookings, and revenue across the region, helping new and existing customers increase developer productivity, improve operational efficiency, and reduce security and compliance risk. You'll also build a foundational operational discipline, including a defined sales cadence, a common methodology (MEDDPICC and Command of the Message) applied consistently across the team, and a partner strategy that multiplies regional coverage. Reporting to the Area Vice President, LATAM, you'll hire and develop your team, set territory and industry strategies, and align regional sales plans with GitLab's growth goals. In your first year, you'll focus on building a strong team culture, deepening customer relationships across LATAM, and consistently meeting or exceeding performance objectives. What you'll do Lead, coach, and develop Commercial Account Executives serving the LATAM market to deliver software sales, bookings, and revenue results. Build territory and industry plans based on market dynamics, customer needs, and competitive trends, and turn those plans into growth opportunities. Establish that operating rhythm including qualification standards, pipeline hygiene, deal inspection, and forecast accuracy. Own accurate sales forecasts, territory management plans, and regional growth strategies aligned with GitLab's revenue goals. Establish, track, and report on team performance metrics, and address gaps through coaching and changes to regional plans. Partner with Renewals, Marketing, and Sales Operations to manage pipeline health, renewal performance, and deal execution. Recruit, hire, and onboard sales talent, and maintain a pipeline of potential future hires in the region. Build an inclusive, positive team culture through regular coaching, clear expectations, and ongoing development. Enable your team on GitLab's product, pricing, AI-powered DevSecOps positioning, and industry and regulatory factors relevant to LATAM markets. What you'll bring Progressive experience in field sales and sales operations in open source software, DevOps, or a similar software-as-a-service environment. We welcome transferable leadership and regional sales experience from adjacent software markets. Success leading and developing account-focused sales teams, including hiring, coaching, and performance management. A track record of meeting or exceeding revenue, pipeline, and other sales performance objectives. Experience building and executing go-to-market strategies for LATAM, with a willingness to lead your team and participate directly in selling. Commercial and analytical skills to interpret sales performance, market trends, customer needs, and competitive dynamics, and use those insights to improve regional plans. Practical experience using customer relationship management (CRM) and sales and marketing tools, such as Salesforce, Clari, or Marketo, to manage forecasts, territories, and pipeline. Relationship-building, negotiation, and presentation skills, including executive-level written and verbal communication and the ability to mentor others. Interest in open source and a commitment to GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency. About the team You'll join our Sales organization in the Commercial LATAM region. As an all-remote team, we collaborate across time zones using asynchronous workflows. We drive new and expansion revenue and partner with Renewals, Marketing, and Sales Operations to serve customers across LATAM. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Strategic Account Executive , you'll help expand GitLab's presence across Financial Services in Brazil by building trusted relationships with senior leaders at large organizations and guiding them through complex platform decisions. You'll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you'll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the Brazilian market. You'll work across pre-sales, post-sales, partner, marketing, and support teams, and we'll rely on you to bring strong account leadership, customer outcomes, and clear communication in English and Portuguese . Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you'll do Lead strategic account activity for prospects and customers across Financial Services in Brazil, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within Financial Services accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab's public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you'll bring 5+ years experience selling into large organizations and navigating complex Financial Services sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Portuguese for customer-facing and internal communication. Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab's values, with openness to transferable experience from adjacent technical or software environments. About the team The team focuses on growing GitLab's Financial Services business in Brazil by helping organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team's work sits at the intersection of strategic growth and customer transformation, with a focus on helping Financial Services organizations evaluate, adopt, and expand their use of GitLab across complex environments. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Strategic Account Executive , you'll help expand GitLab's presence across Brazil by building trusted relationships with senior leaders at large organizations and guiding them through complex platform decisions. You'll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you'll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the Brazilian market. You'll work across pre-sales, post-sales, partner, marketing, and support teams, and we'll rely on you to bring strong account leadership, customer outcomes, and clear communication in English and Portuguese . Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you'll do Lead strategic account activity for large prospects and customers across Brazil, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within enterprise accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab's public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you'll bring 5+ years experience selling into large organizations and navigating complex enterprise sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Portuguese for customer-facing and internal communication. Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab's values, with openness to transferable experience from adjacent technical or enterprise software environments. About the team The team focuses on growing GitLab's enterprise business by helping large organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team's work sits at the intersection of strategic growth and customer transformation, with a focus on helping enterprises evaluate, adopt, and expand their use of GitLab across complex environments. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .
At ClickUp , we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. We're looking for a Technical Implementation Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp's platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement. TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You'll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes. Technical Account Managers are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Supporting customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans. Account Health & Engagement: Monitoring adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately. Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs. Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes. AI-Native Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy. Core Responsibilities: New Customer Onboarding Support end-to-end onboarding and implementation of ClickUp for assigned customers using established discovery frameworks, templates, and project plans. Translate functional and technical requirements into ClickUp solutions for standard use cases under the guidance of more senior TAMs when needed. Guide customers through setup, integrations, and change management fundamentals, escalating complex scenarios appropriately. Use AI-assisted workflows where appropriate to prepare for discovery, summarize implementation decisions, and improve the speed and quality of customer follow-up. Account Health Management Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement. Execute standard adoption plays and account review cadences to maintain or improve health, leveraging existing playbooks and frameworks. Identify risks early and partner with senior TAMs and account teams to build and execute recovery plans. Run recurring meetings with your accounts, sharing usage summaries, recommended next steps, and capturing follow-ups. Connect AI adoption, automation usage, and workflow improvements to measurable customer outcomes such as efficiency gains, stakeholder adoption, and expansion signals. Workflow Mapping (IER Framework) Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows using established discovery guides and templates. Recommend optimizations based on documented best practices and apply workflow templates to support scale and consistency. Maintain clear documentation of customer workflows, data models, and configuration decisions following team standards. Use AI to help analyze repetitive workflow patterns, identify process friction, and sharpen recommendations — while validating outputs before using them with customers. AI Enablement & Agent Deployment Support adoption of ClickUp AI across relevant customer workflows by configuring and testing standard AI workflows and automations aligned to published best practices. Provide training and consultation on how to use existing AI and automation patterns; escalate novel or complex use cases to senior TAMs or specialists. Track and report AI usage and credit consumption against plan, surfacing straightforward opportunities to deepen adoption. Evaluate AI-generated outputs for accuracy, usefulness, and business relevance before sharing recommendations or enabling them in customer workflows. Help customers move from feature awareness to practical workflow transformation by identifying where AI can remove manual work, improve reporting quality, or speed execution in repeatable ways. Customer Success & Expansion Serve as the technical partner for assigned accounts, connecting usage to business value using established value frameworks and artifacts. Identify expansion signals (e.g., usage patterns, feature interest) and pass qualified leads and insights to the account team for follow-up. Collaborate with Sales and Customer Success to support renewals, expansions, and AI upsells, aligning your work to the broader account strategy. Cross-Functional Collaboration Partner with account teams, Product, and Services to maintain alignment between delivery and success for your accounts. Share customer feedback and insights to improve delivery and customer experience, focusing on clear problem statements and reproducible examples. Collaborate with more senior TAMs and internal stakeholders on complex initiatives, contributing execution and customer context. Core Skills & Competencies: Technical Acumen Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality, with a focus on applying documented solutions to customer use cases. Learns and adopts new features and patterns quickly. AI Expertise Uses AI and Agents as a daily multiplier, not just an area of awareness. Comfortable with generative AI concepts, prompt design, and automation frameworks, and able to show examples of AI improving work quality, speed, or consistency in a customer-facing environment. Able to implement standard AI use cases and identify when to bring in senior partners for more complex or novel scenarios. Consultative Discovery Strong at workflow analysis for core, well-understood processes. Uses structured discovery guides to identify friction points and map customer needs into ClickUp using existing best practices. Project & Program Management Strong project and time management for your account load. Able to juggle multiple accounts and workstreams with regular check-ins and guidance from your manager or senior TAMs. Data & Reporting Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. Interprets usage data to support clear, actionable recommendations within established frameworks. Customer Engagement Executive presence and strong communication skills, with an emphasis on clarity, expectation setting, and follow-through. Builds trust with customer stakeholders by reliably executing agreed plans. Account Ownership Accountable for day-to-day execution for your book of business: proactive in follow-through, organized, and focused on achieving measurable outcomes while escalating higher-risk or highly strategic decisions. Collaboration & Influence Works cross-functionally with account teams, Product, and Sales to align on outcomes. Influences through clear data, customer stories, and consistent execution, while relying on senior leaders for major strategic decisions and escalations. AI-Native Candidate Expectations: Can demonstrate examples of using AI tools, prompts, automations, or agent-assisted workflows to improve personal productivity, customer delivery quality, or workflow outcomes. Can speak concretely about where AI added value, where human judgment was still required, and how success was measured. For this level, we are looking for evidence of strong applied AI fluency in execution — not necessarily novel model development or highly complex custom agent architecture. Interview Signal: Be prepared to walk through how you use AI in your work. Our interview process will assess practical AI capability, including how you apply AI to workflow analysis, customer execution, judgment, agentic workflows, and measurable outcomes. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @ clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Hello! I'm Allie, Head of Support at Ashby . I'm excited to share that we're hiring a Support Engineer in APAC We're expanding our global Support team to provide 24/7 coverage across time zones. You'll join a global team while establishing the technical Support Engineering presence in APAC, with the ownership and visibility that come from being one of the first Support Engineers in the region. We staff across regions rather than relying on on-call rotations; we'll discuss the specific schedule for this opening during the process. Not sure which Support role is right for you? We're hiring for both Product Support Specialist and Product Support Engineer roles. Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling — audit logs, user experience testing, and API testing — to help customers reach successful outcomes. Support Engineering serves as the escalation point between Support Specialists and Product Engineering. Owns integrations, supports data mapping and data migrations for customers, and resolves escalated tickets that don't require product code changes. Please choose the role that best reflects your experience and interests rather than applying to both. If another Support role seems like a closer match, we'll consider that in our review. About the role Support Engineering is the technical layer between frontline Support and Engineering. You'll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows—using application behavior, logs, databases, and customer context to determine whether an issue can be resolved through Support or represents a product defect. You'll investigate issues end to end using tools such as Plain, GitHub, Datadog, databases, and the codebase. You won't write the fix; you'll give Engineering a well-validated escalation with reproduction steps, relevant evidence, customer impact, and a root-cause hypothesis when possible. You'll also identify recurring issues, improve documentation and enablement, and partner with Product and Engineering on improvements. As one of the first Support Engineers in APAC, you'll help define how the global team collaborates across time zones, build practical handoffs with EMEA and AMER, and bring APAC customer context into how we scale Support Engineering. What you'll own: Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows to determine whether Support can resolve them or Engineering should be involved. Set a high bar for complex technical investigations and ensure Engineering receives clear, actionable, well-validated product issues. Build trusted working relationships with frontline Support, Engineering, Product, Customer Success, and customers. Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback. Partner with Product and Engineering on recurring product improvements by synthesizing customer patterns, validating defects, and sharing the technical context needed to choose between a product change, documentation, tooling, or process improvement. Build the APAC coverage and handoff model with teammates in EMEA and AMER, while bringing regional customer patterns to the global Support Engineering team. Track and improve the outcomes that matter: resolution speed, escalation quality, fewer avoidable Engineering escalations, frontline self-sufficiency, reduced customer effort, and customer confidence. You should apply if: You've worked in a hands-on, customer-centric technical role where you independently investigate ambiguous issues involving APIs, integrations, logs, data, and application behavior. You're comfortable moving between customer conversations, APIs, logs, databases, product behavior, and code-level context to find root causes. You can distinguish a configuration, data, documentation, or enablement issue from a true product defect—and explain your reasoning clearly. You write precise investigations that others can quickly understand and act on, and communicate thoughtfully with technical and non-technical audiences across time zones. You naturally look beyond the immediate ticket and improve the systems around it through documentation, enablement, tooling, or process design. You want to be an early technical owner for APAC and are energized by building structure across a broad set of time zones within a global team. You should not apply if: You're looking primarily for a high-volume support role centered on predefined troubleshooting steps, rather than open-ended technical investigation and ownership. Most of your experience is in internal IT, help desk, endpoint, hardware, network, infrastructure, cloud operations, systems administration, infrastructure maintenance, or service deployment—and you haven't worked extensively with customer-centric SaaS applications, APIs, logs, or data-backed troubleshooting. You prefer to pass difficult issues to another team rather than reproduce, investigate, and explain them yourself. You're looking for a role focused mainly on writing production code; this role diagnoses and escalates bugs but does not own code changes. You prefer clear-cut problems and predefined answers over working through ambiguity with careful documentation, focused questions, and evidence-based decisions. You want a narrowly defined role without regional operating ownership or projects that improve how the broader Support team works. About Ashby Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We raised a $50M Series D in July 2025 and support nearly 5,000 customers, including Shopify, Snowflake, OpenAI, Deliveroo, and Confluent. We're growing much faster than 100% year over year, with a team of roughly 300 people across 22+ countries. Learn more at ashbyhq.com . About Go To Market We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell. We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers. We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby. Interview process Our interview process is thorough and designed to give you enough information to assess whether Ashby is the right fit for you, while helping us evaluate technical reasoning, communication precision, and ownership. Intro call with Recruiting — 30 min Take-home assessment — 5 days to complete Hiring Manager interview — 45–60 min Virtual onsite — 120 min Meet the team — 30 min Technical & integration skills — 45 min CS and Support leadership — 30 min Closing questions — 15 min Onboarding Your onboarding will combine Ashby-wide product and company training with a Support Engineering-specific ramp plan. You'll learn the product and support workflow, get familiar with the tools and systems used for technical investigations, and build relationships across Support, Product, and Engineering. With support from your manager and onboarding buddy, you'll take on increasingly complex investigations as you build context, with regular check-ins throughout your first 90 days. Benefits Benefits vary by country and are shared in more detail during the process. International employees receive statutory benefits and, where available, employer-paid supplemental health coverage. 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO . Expect "Vacation?" in our one-on-one agenda until you start taking it A $1,200 annual learning and professional-development budget. A one-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment, plus a company-provided laptop. Opportunities to spend time with teammates through an annual company offsite, team offsites, local meetups, and virtual events. Extended health benefits for you and your dependents (subject to availability with our Employer of Record) Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world's finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver. OUR CULTURE Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren't interested in replicating how others do retail. We're building a better way – at a speed and scale unlike anything that's been done before. We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths. Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory. If you're someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you. The Role- Material Sourcing Manager, Wool RESPONSIBILITIES: ● Develop and execute a comprehensive Wool procurement strategy that optimizes cost, quality, and sustainability across all applicable products. ● Build, maintain, and expand a global network of Wool suppliers, including tanneries, rawhide processors, and specialty Wool producers, to ensure reliable and competitive sourcing. ● Partner with Product Development and Merchandising to build and maintain a central Wool materials library with a curated assortment of premium Wool optimized for high quality, product consistency, speed to market, and cross-category application. ● Analyze and monitor the global Wool market, including price trends, supply-demand dynamics, sustainability regulations, and emerging risks, to inform procurement strategies and minimize price volatility. ● Establish and maintain long-term partnerships with key suppliers, negotiating favorable terms and driving value across the supply chain. ● Collaborate with cross-functional teams including sourcing, product development, quality assurance, and merchandising to align material procurement strategies with product requirements and company objectives. ● Identify and evaluate opportunities for cost savings, innovation, and process efficiencies across the Wool value chain. ● Create and implement risk mitigation strategies, including multi-sourcing, forward purchasing, and compliance with responsible sourcing initiatives. ● Lead supplier performance management efforts to ensure quality assurance, compliance with ethical labor standards, and adherence to environmental regulations. ● Provide regular reporting on procurement performance, cost savings, and market conditions. ● Establish, codify, and enforce Wool quality performance standards that ensure consistency across vendors, enable accurate teardown benchmarking, and tie material specifications directly to expected product performance, durability, and customer experience. QUALIFICATIONS: ● Proven experience in materials procurement, supply chain management, or sourcing, with a specific focus on Wool or Wool-based materials. ● Deep understanding of the Wool value chain, including rawhide sourcing, tanning processes, finishing techniques, and Wool grading, as well as quality variations and end-use applications. ● Strong professional network and/or knowledge of major players in the Wool market, including tanneries and ethical Wool suppliers. ● Expertise in analyzing and mitigating price volatility in the Wool market and managing commodity risk. ● Strong negotiation skills and experience managing supplier relationships across multiple geographies. ● Demonstrated success in achieving cost reduction and process optimization goals. ● Ability to work effectively with cross-functional teams, including product development and sourcing. ● Excellent analytical, problem-solving, and decision-making skills. WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Every dollar Anthropic earns and every dollar it spends on compute has to reach the books correctly, and the volume grows with Claude usage. That data comes from across the company and from partners: usage and billing, compute, infrastructure assets, leases. Products and pricing models keep launching, and each one adds another path into the books. Our goal is a continuous close with zero material issues, with audit-grade controls. We're looking for an Engineering Manager to lead the engineers who build the platform that gets us there: one front door for every finance event, an append-only ledger, and an accounting engine that posts each event exactly once. You'll hire and grow the team, and hold the bar for how the platform is built and run in production. Its users include Claude agents, which read and write through the same APIs and controls as people. You'll partner with engineering teams in Billing, Compute and Infra on shared contracts and APIs, and with product owners and finance operations, who set the priorities and define the needs. You don't need a finance background. If you have led teams that build backend systems where correctness matters, we will teach you the domain. Responsibilities Lead and grow a team of engineers: hire, coach and hold a high bar for engineering quality Own delivery of the front door for finance events and its governed contracts, and the accounting ledger and engine, so every event is posted exactly once and can be traced back to its source Be accountable for the production services that other engineering teams call in real time, such as the tax and collections services in the billing flow Make sure finance apps and agents have the platform support they need: SDKs and frameworks, scoped access, SOX guardrails, observability, and the capabilities finance needs that claude products do not provide out of the box Define and own the reliability and correctness bar: SLOs on the services other teams call, tests that check key upstream calculations on every change, and daily accuracy and completeness checks from source to books Align on technical design, data contracts and APIs with engineering leaders in Billing, Compute and Infra Drive down the time it takes finance to support a new product, program or compute buildout Minimum qualifications Have led teams that build and run high-volume backend systems where correctness matters, such as ledgers, billing, payments, metering or other systems of record Have built or run event-driven systems with idempotent processing, replay and backfill, and know what it takes to keep them correct in production Have sound judgment on platform boundaries, data contracts and API design Have hired and grown engineers, and set engineering standards for platforms Work well across functions, with upstream engineering teams, finance and auditors, and explain technical trade-offs clearly to non-engineering partners, in writing and in the room Preferred qualifications Have 3+ years of engineering management experience, with 8+ years total in the industry Built developer platforms or paved paths used by other builders Worked with Go and with streaming systems such as Pub/Sub or Kafka Built with LLMs and agents, including MCP Built or run a ledger or sub-ledger, with a working knowledge of double-entry accounting Managed teams through audit and compliance work, such as SOX change management, segregation of duties and audit trails Worked with ERP or financial systems, such as Workday Financials or Oracle Financials The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Join Team Peloton: Phoenix Virtual Hiring Event! Job Location: Peloton Store – Chandler Fashion Center, Phoenix, AZ Position Types: Full-Time, Part-Time, and Seasonal Part-Time Compensation: Competitive Hourly Base Pay + Monthly Commission Compensation Plan Eligibility These roles will be eligible to participate in the monthly commission compensation plan About Peloton At Peloton, we are transforming the way people exercise, connect, and live. We build cutting-edge technology, produce world-class fitness content, and deliver extraordinary hands-on experiences. Our Retail Team is the front line of this mission—bringing the Peloton experience to life by building relationships, educating customers, and closing sales. We are hosting a virtual Hiring Event on Monday, October 26, 2026 to find top-performing, energetic, and customer-focused sales professionals to join our Phoenix store team across three distinct roles! Roles We Are Hiring For 1. Lead Expert (Full-Time) Role Summary: A top-performing sales professional and floor leader. Reporting to the Store Manager, you'll set the pace on the sales floor in a high-energy, commission-driven environment, driving individual revenue, managing CRM leads, and coaching peers to support a strong sales culture. Key Focus: Meeting/exceeding sales targets, auditing team CRM leads, leading floor operations during manager absence, and conducting engaging product demonstrations. Key Qualifications: 2+ years of retail sales experience (preferably in premium/commission sales), proven peer-mentorship abilities, highly organized with CRM experience, and a passion for health and wellness. Physical Demands: Active role requiring standing, walking, demonstrating products, and lifting 35+ lbs. 2. Part-Time Peloton Expert Role Summary: The core front-line driver of our store's success. You will focus on building long-lasting client relationships, driving sales through product demonstrations, and maintaining high visual and operational standards. Key Focus: Individual sales achievement, Salesforce CRM outreach (phone/email), exceptional customer service, and product education. Key Qualifications: Prior customer-facing sales experience, strong communication skills, an entrepreneurial spirit, and schedule flexibility (evenings, weekends, holidays). Physical Demands: Active role requiring standing, walking, demonstrating products, and lifting 25+ lbs. 3. Seasonal Part-Time Peloton Expert (Through January 31st) Role Summary: Passionate about fitness and technology? Join us for the busy holiday season! You'll deliver immersive in-store experiences, educate guests on Peloton products and content, and help new Members start their fitness journeys. Key Focus: In-store customer engagement, matching guests to the right products, supporting community and marketing events, and inventory/merchandising tasks. Key Qualifications: Customer service or fitness experience, empathetic listening skills, strong teamwork, and flexible availability throughout the seasonal timeframe (evenings, weekends, holidays). Physical Demands: Active role requiring standing, walking, demonstrating products, and lifting 25+ lbs. What We Offer Across All Roles Opportunity to earn monthly commissions Generous employee product discounts A dynamic, high-energy environment focused on health, technology, and community Comprehensive benefits package for Full-Time and Part-Time permanent roles starting Day 1 (Note: Seasonal roles are not eligible for the company benefits plan) . ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.