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Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo's Product Management Team is a mission-driven team responsible for writing and enacting first-of-their-kind playbooks to bring fully autonomous driving technology to market. Our team develops simple solutions for complex problems by orchestrating cross-functional efforts to safely drive Waymo's technology and the products it enables forward. We do this by understanding the customer, the business, and the technology. We are humble about the scope of our work, collaborative in our approach to problem-solving, and ambitious about our vision for the future. This role follows a hybrid work schedule and reports to the Product Management Lead of New Platform Introductions (NPI) . You will: Own New Platform Perception Evaluation strategy and coverage across next-generation vehicle, sensing, and compute platforms Lead product planning for New Platform Simrack capacity, demand forecasting, and execution efficiency across compute generations, optimizing resource allocation and test coverage to shift-left timing, reliability, and fidelity Discovery and Validation Define and execute the New Platform Introduction (NPI) Closed-Course Rider-Only (CC-RO) structured testing strategy and roadmap, partnering with Systems Engineering to shake down new vehicle, hardware, and firmware configurations and accelerate RO issue discovery prior to public road deployment Own RO Deployment ADC (RDA) as a product, defining the vision, requirements, and roadmap for an RO-representative autonomous testing mode that exercises end-to-end depot automation loops (charging, auto PC, map updates), off-hail behaviors, long-duration engagement, fault policies, and fleet response (RAD/RS) before commercial launch Drive NPI ADC Internal trip delivery, aligning NPI validation trip demand with vehicle supply, fleet allocation, and Commercialization/Operations partners to surface rider UX (doors, windows, cabin controls) and driving quality issues early Partner cross-functionally with Hardware, Systems Engineering, Firmware, and Diagnostics teams to build a cohesive shift-left discovery and validation funnel (spanning HIL Simrack, Car-on-Bench, Closed-Course, RDA, and Internal trips) that compresses new platform bring-up timelines from prototype to commercial deployment You have: 7+ years of product management or technical program/systems leadership experience in autonomous vehicles, robotics, complex hardware-software systems, ML/perception evaluation, or large-scale testing and validation infrastructure Demonstrated track record of owning complex technical products end-to-end—translating ambiguous system-level validation and operational challenges into clear product requirements, metrics, and multi-quarter roadmaps Strong analytical foundation in capacity and demand planning, resource optimization, and operational efficiency for constrained hardware/compute test assets Deep systems thinking with the ability to reason across the full autonomous stack—from sensors, compute, firmware, and base vehicle integration to perception/ML models, onboard software, and fleet operations Proven ability to influence and align diverse cross-functional stakeholders across Engineering (Onboard SW, Simulation, Hardware), Systems Engineering, Testing Operations, and Commercialization without direct authority BS/MS in Computer Science, Electrical/Mechanical/Robotics Engineering, Systems Engineering, or a related technical field, or equivalent practical experience We prefer: Direct experience with New Platform Introduction (NPI), vehicle/hardware bring-up, or transitioning autonomous/robotics platforms from prototype validation to commercial rider-only deployment Experience with autonomous driving perception and ML model evaluation methodologies Hands-on familiarity with Hardware-in-the-Loop (HIL) simulation, Car-on-Bench (COB) testing, closed-course structured testing, and public road autonomous fleet validation workflows Experience designing and scaling Internal testing programs, operational readiness frameworks, or production-representative testing environments for autonomous fleets Experience building S&OP (Supply & Operations Planning) or demand/supply matching processes for physical test fleets, depot operations, or hardware testbeds Comfort operating in a fast-paced, multi-platform environment with simultaneous hardware, compute, and software generations in flight Travel requirements: Occasional travel (up to 10%) between Bay Area offices (Mountain View, San Francisco), depots, and closed-course testing facilities (AZ, CA) as needed for platform validation milestones. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.  Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.  Salary Range $241,000 — $297,000 USD

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Our Driver may be autonomous, but Waymo's finances are steered by experts like you. The Finance and Accounting group manages all aspects of our finances and serves as trusted advisors for all our strategic and enterprise endeavors. Along with managing compilation of our financial statements, looking after our cash and overseeing compliance, we partner closely with the business in overseeing company wide resource allocation, developing cutting edge compensation initiatives and generating detailed financial analyses to drive the business forward. We also develop advanced capital strategies to support the company's short- and long-term future. This role follows a hybrid work schedule and reports to the Head of Strategic, Commercial, and Deals Finance.         You will:         •    Collaborate across numerous Waymo teams to analyze and pressure test assumptions and drivers of Waymo's revenue forecasts     •    Build detailed financial models, processes, and systems to track performance of actuals vs. forecasts and plans, and develop methods of attribution for variances     •    Derive strategic insights and lead business action via financial data and independent/external research     •    Engage with business partners to provide financial oversight for decisions, including supporting business review forums and other strategic analyses     •    Develop high-impact executive presentations that translate revenue trends into clear commercial outcomes for senior leadership              You have:         •    7-10 years' experience in Revenue Finance, Go-To-Market Finance, Commercial Finance, and/or Strategic Finance     •    Exceptional financial modeling skills with the ability to build complex, driver-based models from scratch and a strong familiarity with financial statements     •    Strategic and critical mindset: The ability to think multiple steps ahead regarding the commercial implications of marketing and product decisions     •    Data-driven storytelling: Excellent written and verbal communication skills with a proven track record of influencing controversial decision-making through objective analysis     •    High agency: Ability to prioritize assignments, navigate ambiguity, and meet deadlines in a fast-paced, growth-oriented environment     •    BS/BA/MBA in Finance, Economics or a related quantitative field                       We prefer:         •    Deep knowledge of the rideshare, transportation, or autonomous vehicle industries     •    Experience within high-growth consumer tech companies with SaaS-like business models     •    Experienced partnering with Marketing Finance to analyze user acquisition and retention trends, optimizing LTV:CAC ratios     •    Experience working with forecasting tools (e.g. Anaplan) and systematizing budgeting, forecasting, and variance analysis     •    Familiarity with SQL or working closely with Data Science teams to extract and manipulate large datasets     The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.  Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.  Salary Range $168,000 — $207,000 USD

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. System Disruption Management, within the Global Operations Center, serves as the control point for disruptions across Waymo, orchestrating operations-driven cross-functional coordination to ensure rider safety, fleet resilience, and business performance remain uncompromised as we scale. This role will report to the Head of System Disruption Management. You will: Drive Global Operations Center (GOC) Readiness for Major Events: Own the operational readiness and preparation frameworks to ensure the GOC and cross-functional teams are fully prepared for a successful outcome during large-scale & high-risk pre-planned events, globally.     Deliver Executive Communications: Lead executive-level communications, delivering structured readiness briefings before major events and ensure clear updates are provided during active events (through our 24/7 teams).     Establish GOC Preparedness & Mitigation Actions: Develop, audit, and implement operational playbooks, risk mitigation plans, and other preventative actions to ensure GOC resilience during large-scale pre-planned events.     Lead Internal Planning & Municipal Liaison: Drive robust internal planning and coordination in heavy partnership with our Demand Operations teams and Market Leads to ensure event plans are robust, while simultaneously liaising with governmental organizations to secure seamless municipal coordination for major pre-planned events.     Cultivate Municipal & Public Sector Partnerships: Act as Waymo's primary operational liaison to municipal departments of transportation, public transit authorities, event organizing committees, and public safety agencies to align autonomous fleet routing with city transit plans and community objectives.     Drive Continuous Improvement & Post-Event Retrospectives: Establish a formalized, post-event retrospective framework to analyze operations center performance metrics and execution; synthesize these insights into blameless retrospectives and action items to continuously mature internal playbooks, operational tooling, and municipal coordination models.   You have: Extensive Operational Leadership: Bachelor's degree or equivalent practical experience, combined with 10+ years of experience in high-impact operations management, urban transit planning, emergency management, or large-scale event operations.     Emergency Management Expertise: Deep operational familiarity with Emergency Management frameworks (such as the Incident Command System (ICS) or National Incident Management System (NIMS) and experience applying these to ensure operational readiness.     Exemplary External Stakeholder Diplomacy: Proven track record of working collaboratively and constructively with public-sector executives, transportation authorities, first responders, and municipal leadership to deliver community-first outcomes.     Strategic Communication Skills: Excellent written and verbal communication capabilities, with a demonstrated ability to synthesize multi-layered operational approaches into crisp, executive-level presentations and briefings.     Cross-Functional Collaboration: Partner with internal teams (i.e. Product, Public Affairs, Mapping) to ensure that our technical capabilities align with the localized needs of the communities we serve.   We prefer: AV or Transportation Operations Background: Prior experience in the Autonomous Vehicle (AV) space, high-growth ride-hailing/TNC industry, or complex municipal transit operations.     Large-Scale Event Logistics & Readiness: Proven experience coordinating preparedness, command structures, or public safety logistics for large city-scale events (sports championships, festivals, or high-visibility summits).     Strategic Problem Solving in Ambiguity: Background in strategic operations, management consulting, or crisis management with a strong capacity to build structure and operational clarity out of highly ambiguous situations.     Emergency Management Experience: Deep understanding of emergency management planning, training, and preparing operational teams to de-risk multi-market impacts or unexpected disruptions.       Travel Requirements 25%   The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.  Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.  Salary Range $190,000 — $234,000 USD

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. As part of Waymo's Legal team, you will work on the exciting legal issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our public policy, safety, security and privacy experts to define transportation policy for the autonomous driving world to come, advising on regulatory changes that support and protect our users around the world. We collaborate with our engineering, product, strategy and operations teams to develop and protect our intellectual property portfolio and drive our corporate and commercial transactions. We ensure compliance with an increasingly complex and dynamic range of global regulations. And we anticipate, mitigate, and litigate high-profile and precedent-setting legal matters. In this hybrid role, you will report into our Managing Counsel.  You will: Provide a full range of hands on legal services in support of Waymo's success in Canada, including advising on a variety of legal matters associated with Waymo's Canadian operations, providing legal advice and guidance on a variety of Canadian specific negotiations and advocacy initiatives, and handling Canadian specific dispute resolutions. Provide strategic legal guidance to key cross-functional internal stakeholders on a wide range of legal, business, corporate strategy and governance issues relevant to Canada. Work closely with key partners such as public policy and public affairs, product counsels, regulatory counsels, communications, compliance, strategy, operations, and other Waymo teams to jointly develop and implement winning strategies, including representing Waymo in interactions with local agencies and organizations as required. Support cross-functional global teams with navigating country/region specific laws and regulations, including coordinating internally and externally to closely monitor, review, report on, and potentially shape changing laws and regulations in Canada relevant to Waymo's business. Gain subject matter expertise in new areas as novel Canadian issues and topics emerge. Support compliance and other corporate governance tasks related to Canada. You have: Law degree (LLB, LLM or JD) Licensed to practice law in Ontario Experience assisting international technology companies with introducing new products and services into Canada Experience engaging Canadian regulators and other authorities on a range of topics At least 5 years of experience practicing law Fluency in English  We prefer: Experience working in the automotive industry or ride-hailing industry in Canada Experience working as an in house counsel in Canada Demonstrated experience working with international legal teams and clients At least 7 years of experience practicing law, with at least 3 years of experience as an in house counsel Fluency in French

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play Every day, business owners turn to Google and AI tools for guidance on running their businesses and choosing software. You'll help make Mindbody a trusted source of answers by growing our Business Education library with clear, useful content that supports the businesses helping people move, feel, and live better. Write 2-3 new articles each week, using topics informed by AI search data to answer business owners' questions Refresh 6-8 existing articles each month to keep information current, clear, and easy for readers and AI tools to reference Interview Mindbody experts and customers to bring firsthand insights, practical examples, and credible quotes into your work Publish content in Drupal, with training and support from our Sr. Content Specialist Track which pages AI tools cite and use those insights to inform future topics and content improvements  The Experience You'll Bring Bring 3+ years of experience writing educational or B2B content, ideally for small businesses Write clear, approachable content that gets to the answer quickly Apply SEO best practices and bring curiosity about how AI search tools select and cite sources Work comfortably in a CMS and use Google Search Console, with Drupal experience a plus Bring experience with AI search tools such as Peec, or knowledge of fitness, wellness, or beauty, as a bonus Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You'll Play Work closely with Product, Design, and QA to build, iterate on, and launch frontend features and interfaces. Architect and maintain highly usable, reliable frontend systems that serve a growing user base. Apply engineering best practices including automated testing, code reviews, accessibility, and performance optimization. Design simple, intuitive experiences that make complex workflows feel seamless to users. Contribute to collaborative planning, retrospectives, and product discussions. Seek diverse feedback to improve your work and elevate the experience for our users. Take ownership of delivering impactful features that support studio partners and customers.  Experience You Bring Solid experience developing large-scale, user-facing web applications. Skilled in frontend architecture and experienced with designing services that scale. Familiar with microservice architectures and building integrations between frontend and backend systems. Strong knowledge of the software development lifecycle (SDLC), Agile processes, and common design patterns. Able to evaluate new features for impact and identify risks early. Meticulous attention to detail and a proactive, solution-focused mindset. Excellent written and verbal communication skills in cross-functional environments. Technologies You'll Work With While we value specific expertise, we care most about your ability to build great systems and learn quickly. Frontend: React, Next.js, JavaScript, TypeScript Backend Exposure: Microservices, RESTful APIs Databases: SQL and relational databases UX: A focus on building accessible, inclusive user interfaces   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.   JOB FAMILY SUMMARY:  Leads new Mindbody customers through software configuration, training, and onboarding to ensure successful setup with our products. Conducts virtual face-to-face onboarding sessions, ensuring the successful deployment of systems while meeting client requirements and timelines. Provides training and support for a smooth transition and effective use of implemented solutions. Recommends and helps implement additional value-added services available through Mindbody.     JOB SUMMARY:  The Onboarding Specialist position provides software configuration and onboarding support to Mindbody customers through multiple methods of contact, specifically on camera interactions over video conferencing and email communication. They collect customer requirements during initial kick-off calls and configure the customer site accordingly to help them achieve their goals. This role acts as a liaison between the customer and other Mindbody teams, recommending and helping implement value-added services.    MINIMUM QUALIFICATIONS AND REQUIREMENTS:  Bachelor's degree or High School diploma and equivalent experience required.  1+ years of customer service experience.  Fluency, both written and spoken in French and/or Spanish Strong time management skills with the ability to use time effectively and efficiently.  Ability to read, analyse and solve customer questions.  Ability to clearly write procedures in response to customer questions.  Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.  Demonstrable attentive and active listening skills.  Knowledgeable in current industry practices, trends, technology, and other information affecting clients' businesses.  Knowledge of database and internet-based software.  Knowledge of Microsoft Outlook, Excel, and Word.  Familiar with internet browsers and settings.  Familiar and skilled with online chat tools, and email.    PRINCIPAL DUTIES AND RESPONSIBILITIES:  Manages accounts for assigned customers to provide configuration, as well as training and onboarding support consistent with department expectations and procedures in a face-to-face Zoom environment.  Gathers and records customer requirements, then builds customer sites in alignment with their needs and use cases  Identify customer needs and recommends and/or coordinates, additional value add services and products.  Works with customers to identify, correct, and advise on how to align business objectives within the Mindbody software.  Proactively follows up with assigned accounts as needed to accommodate the customer needs, whilst promoting engagement.  Build trust and confidence with the customer using first-hand knowledge of products, services, and processes.  Uses product and onboarding specific logic to solve problems with effective solutions.  Sets appropriate objectives and workload for the customer, lays out work in a well-planned and organised manner and maintains two-way dialogue with customers on work and results.  Schedules additional training sessions for customers after each completed training session as needed.  Continue ongoing training to increase training skill sets, Mindbody software technical knowledge, company knowledge and industry knowledge.  All other duties as assigned.    Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass connects people with the best fitness and wellness experiences, giving members flexible access to studios, gyms, salons, and spas through a single membership. For our partners, ClassPass fills open capacity and introduces their businesses to new customers. Curiosity and a love of movement drive our culture. Join us if you're passionate about helping people live more active, balanced lives. The Role You'll Play As Manager of FP&A at ClassPass, you won't just crunch numbers—you'll shape the decisions that drive our business forward. Leading a high-performing team of analysts, you'll work cross-functionally to inform strategy, optimize performance, and build the models that power our growth. This role is part finance expert, part business partner, and part strategist. You'll embed within teams, bring clarity to complexity, and turn data into insight that drives impact. Lead and mentor a team of analysts (2), overseeing workstreams, career development, and workload balance Drive annual budgeting and long-range financial planning for the organization Serve as a strategic partner to operational teams, helping unlock performance through financial insight Build scenario models and business cases that guide decision-making and support new initiatives Monitor key performance metrics and identify areas for optimization and growth Deliver actionable, data-backed recommendations to senior stakeholders across the business Influence priorities across departments through financial storytelling and insight Champion best practices in financial analysis, modeling, and operational rigor  The Experience You'll Bring 5+ years of experience in strategic finance, management consulting, or investment banking, ideally within SaaS or tech Advanced proficiency in Excel and financial modeling; experience with SQL, BI tools, and ERP systems preferred Proven track record in building models, running analyses, and developing business cases that influence strategic decisions 2+ years of people leadership, with experience guiding both early-career and senior analysts Strong proficiency in large-scale data analysis, scenario planning, and financial forecasting Executive-level communication skills with a clear ability to influence and align stakeholders Known for problem solving—you thrive on building better, smarter solutions Highly organized, self-directed, and comfortable managing multiple priorities in a fast-moving environment Bonus: A strong visual design sensibility when it comes to presenting data and insights It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $125,000 to $165,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. About the role The Manager of CRO owns the test roadmap for ClassPass's Consumer and Partner websites, making the case for what we test, why, and in what order. This is a technical management role: you've written front-end code yourself, you can hold your team accountable for what's actually feasible, and you're comfortable being the first call when our Engineering team has a question about scope or implementation approach. You'll manage a team of CRO Developers across two tracks (B2C and B2B) and own the bridge between experimentation, creative, product, and engineering. Your roadmap should generate genuine debate with stakeholders, not just a list of tasks, because it reflects impact-based prioritization with clear tradeoffs and a view into the long-term vision. ClassPass's marketing team recently shifted to server-side testing. You'll help shape that workflow in partnership with our Engineering department, which means you need to be comfortable in the codebase and confident in the technical details. What you'll own Roadmap & strategy Build and maintain an impact-based CRO roadmap across Consumer and Partner with clear confidence levels, effort sizing, and tradeoffs stakeholders can actually debate Generate test ideas, not just organize requests from others. The roadmap should reflect your own hypotheses about where the biggest signup, lead gen, and conversion opportunities are Own the monthly stakeholder review: empower your CRO Developers to present the business impact of their work, and lead the conversation with stakeholders about the next roadmap priorities Triage and own incoming test requests with data-backed priority calls Technical leadership Manage a team of CRO Developers across B2C and B2B tracks Review Figma designs with enough technical and UX judgment to catch what others miss before build begins Own the CRO side of server-side testing in partnership with Engineering, including scoping, sequencing, and implementation feedback Be the Product, Engineering, and Marketing teams' first call for input on experimentation scope, feasibility questions, and test design feedback Stakeholder & cross-functional ownership Be the face of CRO to stakeholders, with proactive updates on what's being tested, what the results mean, and what's coming next Own the relationship with the Business Intelligence team to ensure test data and dashboards are accessible and trusted, without building them yourself Partner with Creative on test design Surface risks and blockers early What we're looking for Requirements Front-end development background. You can read a PR, pressure-test a feasibility estimate, and hold a technical conversation with an engineer Direct experience running A/B tests A test ideation mindset. You come to the roadmap with hypotheses of your own, grounded in data and user behavior, not just a good prioritization framework Experience owning a roadmap across multiple audience types or business units simultaneously Comfortable being a cross-functional partner to engineering Strongly preferred Familiarity with Optimizely or an equivalent experimentation platform Experience with server-side testing infrastructure and codebase-level experimentation Comfort with SQL to interrogate test results yourself rather than waiting for a readout Experience managing developers or technical ICs directly   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. About the role The Manager of CRO owns the test roadmap for ClassPass's Consumer and Partner websites, making the case for what we test, why, and in what order. This is a technical management role: you've written front-end code yourself, you can hold your team accountable for what's actually feasible, and you're comfortable being the first call when our Engineering team has a question about scope or implementation approach. You'll manage a team of CRO Developers across two tracks (B2C and B2B) and own the bridge between experimentation, creative, product, and engineering. Your roadmap should generate genuine debate with stakeholders, not just a list of tasks, because it reflects impact-based prioritization with clear tradeoffs and a view into the long-term vision. ClassPass's marketing team recently shifted to server-side testing. You'll help shape that workflow in partnership with our Engineering department, which means you need to be comfortable in the codebase and confident in the technical details. What you'll own Roadmap & strategy Build and maintain an impact-based CRO roadmap across Consumer and Partner with clear confidence levels, effort sizing, and tradeoffs stakeholders can actually debate Generate test ideas, not just organize requests from others. The roadmap should reflect your own hypotheses about where the biggest signup, lead gen, and conversion opportunities are Own the monthly stakeholder review: empower your CRO Developers to present the business impact of their work, and lead the conversation with stakeholders about the next roadmap priorities Triage and own incoming test requests with data-backed priority calls Technical leadership Manage a team of CRO Developers across B2C and B2B tracks Review Figma designs with enough technical and UX judgment to catch what others miss before build begins Own the CRO side of server-side testing in partnership with Engineering, including scoping, sequencing, and implementation feedback Be the Product, Engineering, and Marketing teams' first call for input on experimentation scope, feasibility questions, and test design feedback Stakeholder & cross-functional ownership Be the face of CRO to stakeholders, with proactive updates on what's being tested, what the results mean, and what's coming next Own the relationship with the Business Intelligence team to ensure test data and dashboards are accessible and trusted, without building them yourself Partner with Creative on test design Surface risks and blockers early What we're looking for Requirements Front-end development background. You can read a PR, pressure-test a feasibility estimate, and hold a technical conversation with an engineer Direct experience running A/B tests A test ideation mindset. You come to the roadmap with hypotheses of your own, grounded in data and user behavior, not just a good prioritization framework Experience owning a roadmap across multiple audience types or business units simultaneously Comfortable being a cross-functional partner to engineering Strongly preferred Familiarity with Optimizely or an equivalent experimentation platform Experience with server-side testing infrastructure and codebase-level experimentation Comfort with SQL to interrogate test results yourself rather than waiting for a readout Experience managing developers or technical ICs directly   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. The Role You'll Play On the Marketing team, creativity, collaboration, and camaraderie come to life every day. We move fast, think strategically, and turn data into meaningful growth. As the Lifecycle Marketing Manager on our Partner Marketing team, you'll own what happens after a lead comes in. Our acquisition team brings in interest from fitness, wellness, beauty and F&B businesses. Your job is to make sure every one of those leads is nurtured, followed up and moved quickly and efficiently down the funnel to a signed partnership. You'll build the nurture programs that keep leads engaged, work hand in hand with Sales so leads are handed over and followed up at the right moment, and partner with MarTech to make sure every lead is tracked and routed correctly. When leads stall, you'll find out why and fix it. Own the partner acquisition funnel from the moment a lead comes in to signed partner. Track conversion and lead quality at every stage, and spot where leads drop off and why. Build and run lead nurture programs for every point where leads stall: new leads Sales hasn't reached yet, unresponsive leads, and cold or closed-lost leads worth re-engaging. Own campaigns end to end, from segmentation and personalization to QA and launch. Email is the core channel today, and you'll help expand into SMS where it adds value. Work closely with Sales to agree how leads are handed over, followed up and recycled, so no qualified lead falls through the cracks, and support Inbound Sales with their follow-up email cadences. Own funnel tracking and data quality. Partner with MarTech and RevOps on lead scoring, routing and attribution, and drive fixes wherever leads are mis-routed or lost. Help shape changes to our marketing tech stack, including a potential move of partner nurture to a new platform. Set up and run A/B tests across emails, landing pages, sequences and offers, getting into the details to improve conversion step by step. Build the reporting that shows funnel performance, pipeline impact and lead quality by source (SEO / AEO, organic, paid and referral), using SQL and Hex. Turn the data into clear recommendations for Marketing, Sales and channel owners. Experience You Bring Experience in B2B lifecycle, CRM or demand generation marketing within a sales-led funnel (MQL to SQL to closed-won), with a track record of nurture programs and clear, persuasive email copy that measurably improved conversion and shortened time to close. Hands-on experience with a marketing automation platform such as HubSpot, Braze, Salesforce Marketing Cloud or Marketo (required). You build workflows, segments, triggered journeys and emails yourself. Strong SQL skills (required), using tools like Snowflake or Hex to build recipient lists, analyze the funnel and create readouts. A track record of partnering closely with Sales on handoff rules, follow-up and email cadences that get responses. A strong grasp of funnel tracking, lead scoring, routing and attribution. You can spot when data or routing is breaking and work with MarTech and RevOps to fix it. A solid understanding of email performance and deliverability (SPF, DKIM, DMARC, sender reputation), and a rigorous approach to A/B testing tied to conversion and revenue. Hands-on experience using AI tools to build smarter, more personalized nurture programs. Nice to have: building emails in Braze (HTML/CSS, Liquid, Connected Content), platform migration or technical data setup, an understanding of how SEO / AEO affect lead quality, and experience marketing to SMBs or on the supply side of a marketplace.   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. JOB SUMMARY ClassPass' MarTech team is looking for an AEO Program Manager to own what large language models and search engines say about ClassPass. When someone asks Claude, ChatGPT, Gemini, Perplexity or Google what ClassPass is, how it works or whether it's worth it, the answer shapes how people discover and choose us. This role makes sure those answers are accurate and on brand. This is a new role on the cutting edge of search and will help write ClassPass's AI search playbook. You will set the strategy, build the systems to execute it and drive the work across teams. You will use AI to improve how we create content, lead our off-site AEO/GEO strategy, and bring a testing mindset to a channel where attribution is murky. MINIMUM QUALIFICATIONS AND REQUIREMENTS 2+ years of experience in content strategy, SEO, AEO or a related search and content discipline Hands-on AEO/GEO experience, or deep familiarity with how large language models are trained, how they work and how the industry operates Experience with enterprise sized sites with millions of pages Strong data fluency and a testing mindset, with experience measuring performance and attribution in AEO or a similarly ambiguous channel Excellent program and project management skills, including defining scope, managing timelines and keeping cross-functional work moving Proven experience developing strategy and getting stakeholder buy-in on resourcing the initiative Strong systems thinking, with the ability to connect the dots across teams and stand up new internal processes for net-new workstreams Nice to have: technical SEO experience and programmatic SEO experience PRINCIPAL DUTIES AND RESPONSIBILITIES Define and run the AEO strategy, including reporting and execution, to ensure LLMs and search engines describe ClassPass accurately and use approved positioning Monitor how AI platforms and search engines talk about ClassPass, flag inaccuracies and drive fixes Build reporting that ties AEO work to business outcomes, even where attribution is unclear Own the content strategy, calendar and execution for consumer and partner audiences, building scalable systems to produce content and continually improving the process to support new content types Own app store optimization strategy, reporting and execution Drive the off-site and organic social AI strategy, partnering with internal teams for execution Lead go-to-market strategy and execution for business initiatives Build new internal processes for net-new workstreams as needed, and coordinate across all internal teams   Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice   (as applicable).