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Hi, we're Oscar. We're hiring an Associate, Member and Provider Programs to join our Member Experience Team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Associate, Member and Provider Programs is responsible for working cross functionally with internal and external Oscar stakeholders and representing the needs and interests of the department in company wide initiatives. The position requires project management, implementation and communication skills, detail orientation and documentation with an ability to work across disparate initiatives and stakeholders at the same time. You will report into the Senior Manager, MPSO Initiatives. Work Location: This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $91,659 - $120,303 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: Leads the end-to-end management of cross-functional implementations/projects for member experience and member & provider contact centers. This includes project plan creation, stakeholder engagement and updates, managing cross-functional relationships to drive collaboration, risk and issue mitigation, and accurate on-time completion. Assessing impact of new programs on existing operations and workflows along with member/provider/colleague experience. Steering program development to create leading consumer experience. Proactively identify risks and implement mitigation strategies. Developing needed frontline training, workflows, knowledge base, and other artifacts to ensure successful launch of new initiatives. Leading monitoring and issue triage at program launch. Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives. Maintaining project plans, documentation and updating stakeholders on progress and status. Identify and action on opportunities to improve member experience and member & provider services operations delivering impactful outcomes. Apply technology to transform how work is done unlocking better experiences for frontline colleagues and members at scale. Mentors team members and promotes colleagues' growth and professional development. Compliance with all applicable laws and regulations. Other duties as assigned. Requirements: Bachelors degree or 4+ years commensurate experience 3+ years of experience in program management 2+ years of experience in delivering projects / programs independently and within a team environment Bonus points: Contact center experience Experience implementing complex projects spanning tech innovation and operational impacts Experience / background in a fast-paced operations environment  Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting) Master's Degree PMP Certifications or Program Management Certifications Lean/Six Sigma Certifications This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Join our engineering team in Bellevue building and enhancing Flexport's client-facing rates platform and self-serve freight booking experience. You will work alongside experienced engineers and have direct ownership of features that move the company from an assisted-sales model to a tech-run one for the long tail of our client base. This team owns two of the highest-leverage surfaces in the Client App: how clients see pricing and how they book without manual intervention. Rates sit at the center of every freight decision, and you will build the systems that power rate visibility, quoting, and pricing intelligence across our ocean business. You will also help build the infrastructure that integrates AI-powered automation into the booking flow. This is a rare opportunity to build the "front door" of an $8.6 trillion industry, turning the complexity of global trade into a seamless digital experience for thousands of shippers. You Will Design, develop, test, deploy, and maintain systems within a microservices architecture that power rate visibility and autonomous booking. Own the entire lifecycle of a feature: from database schema design and scalable backend APIs to building the React-based frontend applications our customers use. Support the integration of AI models and automated workflows to make the pricing and booking experience increasingly intelligent. Collaborate with engineering, product, and design to translate complex business problems into elegant, production-ready technical solutions. Contribute to code reviews to maintain high quality standards, share knowledge, and mentor peer engineers. Build highly available, secure, and distributed systems that can scale with Flexport's global volume. Rapidly build and launch products incrementally, leveraging best practices around CI/CD and shipping to production dozens of times per day. Ensure high-quality standards by incorporating metrics, monitoring, and applying learnings from post-mortems to all services. You Should Have Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience. 3+ years of professional software engineering experience with a proven track record of shipping production-grade applications. Full-Stack Capability: You are comfortable owning a feature from end-to-end: working with databases, backend services (Java/Ruby), and frontend frameworks (React). Technical Rigor: A passion for simple, well-tested code that is easy to extend and hard to break. AI Familiarity: Experience or interest in working with AI APIs and building software that leverages machine learning models to automate user tasks. 2+ years of design and architecture knowledge as well as familiarity with object-oriented analysis and design patterns. Proficiency with modern programming languages: specifically Java, Ruby, or TypeScript. Proficiency with deploying, monitoring, and maintaining production services on cloud infrastructure (AWS). It's a Plus If You Have Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS. Experience in fintech, pricing engines, or booking systems. Experience in logistics, supply chain, or freight technology. A bias for action: When you see a problem, you fix it. Excellent written and verbal communication skills: you can convey technical ideas in common terms to business stakeholders and product managers. #LI-onsite The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $147,000 — $183,000 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Position Overview The Regional Air Freight Manager owns and leads all aspects of air freight performance, strategy, and business growth across assigned trade lanes and geographic territories (e.g., SouthCentral, Mountain and SouthWest/SoCal or designated regional trade lanes). This multi-dimensional role carries end-to-end financial accountability, down to Contribution Profit, while leading regional capacity procurement, bespoke door-to-door solution design, and go-to-market (GTM) commercial execution. Serving as a key pillar of regional leadership, this role bridges global air freight strategy with local operational execution. You will act as a collaborative partner across cross-functional organizations (including Sales, Account Management, Global Procurement, Operations, Tech, and Finance) to expand market share, build strategic airline partnerships, and ensure flawless customer experience. Key Responsibilities 1. Strategic Leadership & P&L Ownership Strategic Planning & Target Setting: Define and execute the region's long-term air freight vision, program initiatives, focus lanes, and growth objectives in close alignment with Global Air strategy and regional leadership (GM). P&L & Financial Accountability: Own full financial performance (including Tonnage/Volume, Net Revenue, and Contribution Profit, e.g. Net Revenue minus Direct Costs ) for assigned regional origin/destination combinations and trade lanes. Performance Governance & Metrics: Co-define annual budgets with General Management and actively participate in weekly business reviews (WBRs) to report on key metrics, yield performance, target adherence, and shortfall mitigation plans. Continuous Process Improvement: Drive operational efficiency and take-rate expansion by identifying structural bottlenecks, grounding decisions in rigorous data analysis, and driving initiatives to "build a better machine." 2. Capacity Procurement, Pricing & Solution Design Export & Import Solutioning: Fully own end-to-end export procurement, routing, and solution design for the region. Partner with overseas/origin air procurement managers to secure competitive import capacity, transit times, and door-to-door pricing tailored to client requirements. Airline Relationship & Vendor Management: Nurture and leverage executive-level relationships with regional and global airline carriers. Assess carrier performance, enforce service level agreements (SLAs), drive service quality improvements, and coordinate regional air trucking/drayage coverage. RFQ Sponsorship & Bid Management: Oversee custom door-to-door pricing structures for regional bids. Act as the executive sponsor for high-value global RFQs for top regional accounts, ensuring sharp, market-competitive solutions that protect margins. Contract Administration & Compliance: Own and manage carrier agreements, block space agreements (BSAs), and spot rates within the internal procurement database to guarantee accurate cost application and rate compliance across systems. 3. Business Development & Commercial Enablement Go-To-Market (GTM) Strategy: Serve as the default subject-matter expert for regional demand teams. Shape commercial strategies by identifying high-potential target verticals, providing qualified prospect lead lists, and guiding initial outreach. Client Acquisition & Executive Selling: Actively participate in regional commercial operating rhythms (pipeline reviews, top-of-funnel reviews, district sales meetings). Accompany sales teams on client visits, lead strategic pitch presentations, and help close complex enterprise deals. Account Retention & Expansion: Partner with Account Management to expand wallet share with existing clients through creative pricing, customized air charter/freight solutions, and proactive relationship management to prevent churn. Market Intelligence & Communication: Continuously monitor air cargo market dynamics, rate fluctuations, capacity constraints, and competitor positioning. Regularly communicate actionable market insights to local and regional sales organizations. 4. Operational Excellence & Local Culture Apprenticeship & Mentorship: Serve as a cultural pillar by coaching, training, and mentoring local teams across Operations, Customer Service, and Pricing to build deep regional expertise. Hands-on Operational Escalation: Utilize deep first-hand operational knowledge to step in when needed (troubleshooting quality issues, resolving execution breakdowns, and demonstrating end-to-end shipment handling best practices.) Internal & External Representation: Represent the Global Air Team in regional executive meetings and represent the company externally at industry conferences, vendor summits, and customer events. Candidate Qualifications & Requirements Experience Industry Experience: 7+ years of experience at a freight forwarder or in a similar field Solutioning & Pricing Expertise: 5+ years of direct experience designing complex, door-to-door air freight routing solutions and competitive pricing models for enterprise customers of varying sizes. Commercial & Executive Engagement: Proven track record in business development, senior-level client relationship management, and winning strategic RFQs. Network & Industry Rolodex: Established relationships with regional and global airline leadership, as well as an active client network within the region (highly preferred). Skills & Competencies Financial & Analytical Acumen: Deep understanding of freight forwarding economics, P&L management, yield optimization, and data-driven decision-making. End-to-End Operational Knowledge: Direct, practical knowledge of air freight operations, TSA/security regulations, cross-border customs, carrier routings, and local drayage workflows. High Energy & Collaboration: Proactive, highly energetic leader capable of operating seamlessly across time zones, from coordinating with overseas procurement teams at night to negotiating with local vendors and clients during the day. Communication & Negotiation: Superior verbal, written, and presentation skills with a strong ability to influence internal stakeholders and external executive decision-makers. Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Economics, or equivalent practical industry experience.   #LI-Onsite The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $139,920 — $174,900 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Protecting Flexport's global operations and assets, enabling secure trade worldwide. The opportunity: Join Flexport's dynamic Compliance Program as the Senior Manager, Supply Chain Protection & Loss Intelligence. This critical role serves as the single point of accountability for both supply chain protection and loss prevention across Flexport's entire footprint — offices, fulfillment centers, and partner sites worldwide. The Manager will be responsible for protecting Flexport employees, visitors, assets, and facilities through the design and execution of security programs, while simultaneously driving a proactive loss prevention strategy across the Omni fulfillment network. Day-to-day, this means managing a team of 50+ contracted security officers across multiple locations, overseeing electronic security infrastructure (CCTV, access control), conducting investigations, and managing the security ticketing system. Strategically, it means building the analytical foundation to identify loss trends and security gaps before they become incidents, authoring the policies and SOPs that standardize how Flexport protects its people and assets globally, and ensuring every new facility launches with security infrastructure and protocols in place from day one.  You will partner closely with operations, facilities, and leadership to design, implement, and scale security programs for existing and future locations, ensuring our people, assets, and reputation are safeguarded as Flexport rapidly expands into new markets. This is a unique opportunity to build a unified security strategy, moving beyond reactive incident management to a data-driven, proactive approach. You will: Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions Analyze incident data to identify trends, loss patterns, root causes, and emerging risks — translating findings into actionable recommendations for leadership Build reporting frameworks that support data-driven resource allocation, vendor performance evaluation, and security investment decisions Provide regular analytical reports to senior management on security posture, loss prevention outcomes, and program ROI Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements in each jurisdiction Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.) Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements Design and deliver training programs across physical security and loss prevention topics (emergency response, office security, travel security, incident reporting, etc.) Develop audit frameworks and LP checklists for site leads to execute on a recurring basis Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets Lead security planning and infrastructure stand-up for new facilities and market entries, including site assessments, vendor selection, and system deployment Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments Serve as the crisis management coordinator, providing real-time threat assessments and coordinating emergency response across regions Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings Manage the security and loss prevention ticketing syste, including triaging, updating, and resolving tickets with accurate documentation Identify root causes of supply chain losses and develop recommendations to reduce future risk Review, collect, and preserve CCTV evidence to support investigations and legal proceedings Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline Manage relationships with security integrators and onboard new vendors as required for geographic expansion Oversee vendor contracts, MSAs, and NDAs for all security-related service providers Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations You should have: 8+ years of progressive experience in a rike that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design. Traditional security experience alone is not sufficient — this role requires a candidate who has built metrics programs, authored policies, or used data to drive security strategy. Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms). Demonstrated experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting Proven ability to author global policies, SOPs, security plans, and program documentation from scratch. Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security). Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance An analytical mindset with attention to detail and the ability to identify root causes and solve problems Ability to travel domestically and internationally as needed You will get: The opportunity to build and scale global security and loss prevention programs from the ground up in a rapidly expanding, tech-forward logistics company. Direct impact on protecting Flexport's people, assets, and reputation across a vast international footprint. A collaborative and innovative environment where your data-driven insights will directly inform strategic decisions. Exposure to diverse global operations and the chance to work cross-functionally with teams like HSE, HR, Legal, and Trade Compliance. Competitive compensation, benefits, and the chance to join a company transforming global trade. #LI-onsite The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off. The US base salary range for this position (this does not include bonus, equity and benefits): $115,280 — $144,100 USD Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About the Role We're looking for an Ocean Planning Associate based in Jakarta office, to take ownership of space planning, carrier booking, and allocation management for Flexport's Indonesia export gateway — focusing on  TPEB and FEWB tradelanes . You'll be at the center of coordination between our internal teams, carrier partners, and clients to ensure every container sails as planned. This role is ideal for someone who's built strong relationships with carrier offices or has hands-on experience in carrier customer service. You'll combine operational excellence, market understanding, and a data-driven mindset to help us scale Flexport's ocean freight network efficiently. What You'll Do Ocean Planning & Execution Manage the full cycle of shipment planning and bookings — from forecasting, allocation control, to SO release. Coordinate daily with Account Management, Procurement, Allocation & Yield, and carrier offices to secure capacity and protect critical shipments. Maintain accurate space visibility across Flexport systems (e.g., FFA, Fulfillment Management Tool - FMT) and sailing schedules. Drive optimal space utilization while ensuring compliance with carrier allocation rules and performance metrics. Carrier Performance & Exception Handling Serve as the first point of escalation for booking exceptions, space shortfalls, and service disruptions. Leverage your relationships with carrier local offices to resolve issues quickly — SO pushes, equipment release, or rollover prevention. Monitor carrier KPIs (on-time performance, equipment availability, service quality) and flag trends to Procurement and Operations Excellence teams. Process Improvement & Market Insights Identify workflow gaps and propose process enhancements to improve speed and accuracy. Share market intelligence and seasonal trends across internal teams to support trade-lane strategy. Partner with Product and Engineering to enhance planning tools and data automation. What You'll Bring 2–5 years of experience in freight forwarding, ocean carrier operations, or logistics planning . Proven track record of working closely with carrier local offices or directly in a carrier customer service role. Strong understanding of TPEB and/or FEWB tradelanes , allocation cycles, and equipment control. Excellent communication skills in both English and Bahasa Indonesia. Detail-oriented, calm under pressure, and highly organized. Proactive, data-driven problem solver who thrives in a fast-moving environment. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of the Ops Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport's end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers' business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future.   Tactical Responsibilities:   As a supply chain operator, you are an expert in executing the end-to-end movement of shipments within a regional network including Ocean LCL imports and exports. You will personally represent Flexport's value proposition by leading business implementation and shipment execution for new clients and opportunities. You will gain specialist expertise within a mode or function and act as the first point of escalation for issue resolution (reactive) or program improvements (proactive, both internally and externally). You will be the "front line" in ensuring the highest standard of Flexport quality: shipments move "on time" and exceptions are handled appropriately. You will be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. You will implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them. In Ocean LCL teams you will: Seamlessly coordinate the day-to-day supply operations with LCL, Transload, Trucking, and Warehouse activities within your region. Analyze data to rate subcontractor performance. Your analysis will inform subcontractor/carrier performance management initiatives. Execute booking and documentation processes with carriers. Timely shipment troubleshooting and exception escalation/handling. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry. Adaptive Responsibilities: You will help build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing opportunities to realize optimal efficiency and productivity. You will empower Account Management by participating in feedback loops to ensure client needs are met. You will use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness. You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations. Scope of Duties: Execute booking and documentation processes with clients /carriers Timely shipment troubleshooting and exception escalation / handling Work intimately with Flexport AM, Planning team to ensure an effective end to end export process. Coach junior specialists on the daily job.  Plan and execute special freight operations (i.e. DG, reefer, etc).  Assist Sr. Associate on new business/process implementation, new projects and new tasks.  Support internal and external clients to make the best decision with your expertise; Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service. Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry.   What you will need:  Experience: BA/BS degree  Minimum 2 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)  Mindset: Desire to "build a better machine" and get irritated when things aren't optimal Hands-on, process-oriented, structured thinking with strong problem-solving capabilities  Strategic vision and ground floor execution Excitement to manage vendor relations and create best-in-class, innovative structures to do so Excellent communication, interpersonal, and organizational skills A client service mindset; you are obsessed with client and squad happiness Next-level attention to detail Courage to challenge the status quo when logic and reason require it. See something broken? Fix it! Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations. What you will learn:  You will learn what it takes to lead small teams in the execution of day-to-day tactical tasks. You will learn how to thrive in an ambiguous environment, research and test operational hypotheses and inform the strategy of a newly built team. You will gain specialist expertise to become an ocean or network operations and intermodal subject matter expert within the company. You are the leading advisor in this area, someone our clients, partners, and internal teams go to for advice and strategy. You will gain the ability to continuously improve the client experience through a deep industry understanding. You are singularly positioned to realize how we can both work within and push the logistics industry forward to meet the standards of Flexport's client-centric service. #LI-onsite #LI-CZ1 Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Every change to Anthropic's software has to reach production somehow: new code, runtime configuration, feature flags, infrastructure changes. Our team builds the systems those changes travel through. Our mission is to give every team at Anthropic a fast, safe, and predictable path from change to production. We sit within Anthropic's Infrastructure organization and own pipelines, staged rollouts, health-gated promotion, and rollback, along with runtime configuration, feature flags, and the systems that deliver code and artifacts to machines across a very large fleet. You'll own a meaningful part of this end to end, from design through operating it in production. If you want your work to shape how fast and how safely Anthropic ships, this could be a great fit. Key responsibilities Set technical direction for major parts of the deployment platform and own them end to end: design, implementation, and operations Build rollout safety into the platform, including progressive delivery, health-gated promotion, automatic pause and rollback, and deploy controls that teams manage themselves Design APIs and abstractions that work equally well for engineers and for AI agents Extend the platform to new workload types and runtimes, from Kubernetes to serverless and edge platforms Build and operate runtime configuration and feature flag systems with validation, gradual rollout, and fast rollback Build infrastructure-as-code workflows that many teams rely on for safe, routine changes Scale artifact distribution so code and configuration reach machines quickly and efficiently Partner with Security so that the path to production is secure by default, with verifiable builds, least-privilege access, and auditable changes Work directly with teams across Anthropic to understand their deployment needs and bring their workloads onto the platform Take part in on-call and incident response, and turn what you learn into guardrails that prevent the same problem from recurring Minimum qualifications Proficiency in at least one backend or systems programming language, such as Rust, Go, C++, or Java Experience leading the design, building, and operation of distributed systems or infrastructure in production, including technical direction across teams Experience with cloud infrastructure and containerized workloads, such as Kubernetes on AWS or GCP Strong written and verbal communication skills Preferred qualifications Experience building deployment, release, or change management systems at large scale Experience with production on-call and incident response Experience with Rust in production Experience with progressive delivery and GitOps tooling, such as Argo CD or Argo Rollouts Deep knowledge of Kubernetes, including controllers and operators Experience with Terraform or other infrastructure-as-code systems at scale, including state management and locking Experience building feature flag, experimentation, or dynamic configuration systems Experience with artifact or package distribution, such as OCI registries, Nix, or content-addressed storage Experience with software supply chain security, such as signed build provenance Experience building high-throughput workflow engines or control planes backed by relational databases Experience building internal developer platforms and leading adoption across many teams Experience using AI agents in your own engineering work, or building systems that agents operate Representative projects Build operator controls for progressive rollouts, including pause and resume that preserve rollout state Design a deployment engine built on fine-grained targets and their dependencies, so each change rolls out exactly where it needs to Build cluster-health-aware rollouts that steer around unhealthy clusters Add a new workload type to the platform, including its rollout, verification, and rollback behavior Design a deployment control plane that handles sharp bursts of agent-driven traffic Design a distribution system that delivers configuration and artifacts to every machine in the fleet as demand grows The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $405,000 — $485,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Our Partner Experience team is building an AI-native operating model on top of a growing set of partner-facing systems: Salesforce, PEM, the partner portal, enablement and certification platforms, and the integrations that connect them. Our systems lead owns the architecture and data model. Our GTM Systems team builds and releases changes in Salesforce. Our AI Operations Engineer builds the agentic workflows that run on top of it. This role connects the business to all of them: a senior business systems analyst who runs discovery, captures requirements, leads UAT, and publishes release notes for every bug fix, improvement, enhancement, and new build, and who is hands-on enough as a Salesforce admin to keep the platform healthy in production. You'll use Claude every day to draft requirements, write test cases and release notes, and keep documentation current, and you'll be the person who spots which recurring requests should become automations. As our Senior Partner Systems Analyst, you'll own how change happens on the partner systems stack. When a partner program launches, a partner manager needs a new workflow, or a partner can't see their deal registration, you're the first call. You'll sit down with the people who raised it to understand the problem, write requirements the GTM Systems team or the AI Operations Engineer can build from, run UAT with the people who will use it, and publish release notes so nobody has to ask what changed. For smaller fixes, you'll make the change yourself as a Salesforce admin. This is a senior analyst role with real ownership. You'll set up the intake, discovery, UAT, and release processes rather than inherit them, decide what gets worked on first, and make sure nothing ships without agreed requirements, UAT sign-off, and release notes. Key responsibilities Lead discovery for new requests: meet with partner managers, partner operations, and other stakeholders to understand the problem, map the current process, and size the change before anything is built. Capture requirements for bug fixes, improvements, enhancements, and new builds: user stories, process flows, field and access definitions, acceptance criteria, and edge cases, precise enough that the systems lead, the GTM Systems team, the AI Operations Engineer, or an implementation partner can build from them. Work with the GTM Systems team and the AI Operations Engineer through the full delivery cycle for enhancements, improvements, new builds, and bug fixes: hand over requirements, answer questions during the build, review what was built against the acceptance criteria, and coordinate the release. Own UAT for every change: write the test plan and test cases from the acceptance criteria, coordinate testers from the partner team, log and retest defects, collect sign-off, and smoke test in production after each release. Write and publish release notes for every release: what changed, who it affects, and what users need to do differently, in language partner managers can act on. Prioritize the backlog with stakeholders, weighing partner impact, risk, and effort, and keep a clear, visible view of what's coming next and why. Serve as the point of contact for bugs, enhancement requests, and system questions across Salesforce, PEM, and the partner portal, and own the intake queue end to end. Triage production incidents: reproduce the issue, assess impact and severity, resolve it or route it to the right owner, and keep affected teams updated until it's closed. Administer Salesforce for the partner org: objects, fields, page layouts, validation rules, flows, permission sets, reports, and dashboards. Understand how data moves between Salesforce and PEM, monitor integration health, and diagnose sync failures, mapping errors, and access issues. Document the platform: system documentation, data dictionary, integration maps, and admin runbooks. Identify repeatable admin and support requests, log them as automation candidates, and partner with the AI Operations Engineer to move them off the manual queue. Minimum qualifications Experience running discovery and requirements sessions with business stakeholders, and turning what you hear into user stories, process flows, and acceptance criteria. A track record of working with a systems or engineering team through a build, from requirements handover to release. Disciplined testing habits: you have planned and run UAT with business users, with test cases written from acceptance criteria, defects tracked to closure, and sign-off before release, and you don't consider a change done until it has been smoke tested. Clear written communication: your requirements get built correctly the first time, your release notes tell non-technical users what changed and what to do, and your documentation is something people actually use. You already use LLM tools like Claude in your day-to-day work and can show where it changed how you gather requirements, test, or document. A track record of owning a production Salesforce org or business systems stack, including the intake, triage, and release processes around it. Strong Salesforce admin skills: declarative configuration, flows, validation rules, the security and sharing model, and reporting. Working knowledge of integrations: how records sync between systems through APIs or middleware, how to read an error log, and how to trace a data issue back to its source. A structured approach to incidents: you separate symptoms from root cause and communicate clearly while things are broken. Judgment about priorities: you can say "no" or "not yet" and explain why. Preferred qualifications 5+ years as a business systems analyst, Salesforce administrator, or in a similar role where you owned discovery, requirements, and UAT for business systems, ideally supporting a partner, sales, or customer success organization. Experience working in a sprint-based delivery model, with a shared backlog and regular sprint reviews. Experience with partner relationship management (PRM) platforms, partner portals, or channel programs such as deal registration, certifications, or MDF. Salesforce release management experience: sandboxes, change sets or DevOps tooling, and deployment checklists. SQL or scripting skills for data investigation and cleanup. Salesforce Administrator, Platform App Builder, or Business Analyst certification. How this role works with the team You'll work day to day with our Partner Business Systems Lead, who owns systems architecture and the partner portal, the GTM Systems team, who build and release changes in Salesforce, and our AI Operations Engineer, who builds the agentic workflows that run across those systems. The systems lead designs the platform, the GTM Systems team and the AI Operations Engineer build on it, and you connect the business to the build: you run discovery, capture the requirements, lead UAT, and publish the release notes for enhancements, improvements, new builds, and bug fixes. You'll also be the main point of contact for partner managers and other internal teams who depend on these systems. The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $215,000 — $300,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's compute runs on a growing global portfolio of data centers built with development partners.  As a Senior Field Engineer on the Data Center Design and Engineering team, you will work side by side with developers, general contractors and engineers of record to resolve technical issues on site and speed up construction. You will spend most of your time on active sites, acting as our team's eyes, voice and technical judgment in the field. You will spot problems first, get the right people moving, and stay with each issue until it is closed.   You don't need a data center background. We care more about whether you have delivered complex industrial projects from the field and can get contractors and partners to act when you have no formal authority over them. What you'll do Be our engineering presence on site. You will walk installed work against the approved design and build working relationships with developers, general contractors, engineers of record, vendors and commissioning teams. You will hold design acceptance on our team's behalf, deciding whether installed work meets the design. When field conditions and drawings disagree, you will be the first call. You will settle what you can on the spot and bring in the right discipline engineer for the rest. More than 50% of your working time will be at project sites, often with overnight travel across multiple sites. The rest will be remote from your home base. Get issues closed. You will keep one prioritized list of open engineering issues for your sites, each with an owner and a date. You will follow up in person, challenge dates that don't hold up, and escalate early with a clear recommendation when something is stuck. Find out why things fail. When equipment, an installation or a test fails, you will gather the evidence, test the first explanation, and trace the failure to its underlying cause. You will confirm that the fix works and check whether other sites carry the same risk. Clear the path to commissioning and handover. You will check the interfaces between power, cooling, controls and structure before they surface as test failures. You will drive RFIs, deviations and field changes to decisions, so that open engineering questions don't hold up the crews. Bring the field back into the design. You will turn recurring site problems into changes to our designs, standards and audit checklists. Each project should make the next one easier to deliver. What this role is not You won't manage construction crews or direct contractors' means and methods; those stay with our construction delivery partners. You will work with our discipline engineers and hold the field view, rather than produce design documents. You may be a good fit if you Have spent years on active project sites in energy, power, heavy industrial, data center or similar environments, as an engineer, project manager, or construction or commissioning lead Can read drawings, single-line diagrams, P&IDs, specifications and schedules well enough to see where they disagree with what's been installed Can give specific examples of persuading contractors, vendors or partners who didn't report to you to change course Hold your position under pressure, back it with evidence, deliver bad news early, and change your mind when the facts change Have led structured failure investigations, using a method such as 5 Whys or 8D, and seen the corrective actions through Write short, factual reports that a busy reader can act on Treat safety as your own job, and will stop work that isn't safe Have a degree in engineering, construction management or a related field, or equivalent practical experience Strong candidates may also have Experience as an owner's representative overseeing an EPC or general contractor Commissioning, startup or system turnover experience Worked in LNG, refining, offshore, power generation, semiconductor or naval environments An electrical, mechanical or civil, structural and architectural (CSA) engineering background A PE license, PMP or OSHA 30 certification Familiarity with tools such as Procore or Primavera P6 The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As part of our growing Data Science and Analytics team, you will play an instrumental role in our company's mission of building safe and beneficial artificial intelligence by driving data-informed decision making across our organization. You bring experience from high-bar teams and are eager to help shape the norms and best practices of a growing data science team as Anthropic continues to scale. In this unique company, technology, and moment in history, your work will be critical to informing our strategy as we deploy safe, frontier AI at scale to the world. You'll be the senior data science leader for Model Experience and a strategic thought partner to product, engineering, and research leaders. Working where frontier AI research reaches the public, you'll help shape model roadmap and launch decisions, bringing a point of view on how users experience our models and what good looks like beyond benchmark scores. As a tech lead manager, you'll also hire and manage a team of data scientists, setting their agenda, personally leading the highest-stakes analyses, and raising the bar for how data shapes model and product decisions. Responsibilities: Act as a strategic thought partner to product, engineering, and research leaders, helping shape model roadmap priorities, launch decisions, and the major bets the team makes Set the data science agenda for Model Experience, deciding where the team can have the most impact on model development and launch decisions and what it should deprioritize Hire, manage, and develop a team of data scientists, coaching them to move from answering questions to shaping decisions Frame the most important and ambiguous questions about model quality and user experience, size the opportunities, and make clear recommendations, including when they challenge the current direction Define how Model Experience measures success, establishing the core metrics and measurement frameworks across external products and internal testing that align teams and leadership on what matters Set the standard for experimentation and causal inference across Model Experience, including where launches lack a clean A/B test, and personally lead the highest-stakes analyses Turn complex analyses of model and user behavior into clear narratives and recommendations that drive decisions with senior leadership and cross-functional partners Establish foundational data practices and shape the analytics infrastructure Model Experience needs to support rapid iteration and decision-making as our models and products evolve You may be a good fit if you: Have extensive experience in data science, including leading analytics for a product or research area at significant scale Have 3+ years managing data science teams, including setting team direction, hiring, and developing senior data scientists Have been a trusted partner to senior product, research, and business leaders, with clear examples of changing a roadmap or high-stakes decision Bring strong product sense and business judgment, including the ability to frame the right question and take a position with incomplete information Have deep expertise in experimental design, causal inference, and statistical modeling at high scale, with enough fluency in Python and SQL to stay hands-on and guide others' technical work Communicate clearly in writing and in presentations, including to executive audiences Have a bias for action and thrive in ambiguous, fast-moving environments where you must create clarity and drive progress Care about the company's mission of building helpful, honest, and harmless AI Strong candidates may also have: Experience with AI/ML products, large language models, or developer tools in the AI/ML ecosystem Experience as a tech lead manager or player-coach, balancing hands-on technical work with people management Experience building or scaling a data science team in a fast-growing organization Experience working closely with Product or Research teams, especially on LLM or AI products Comfort working with unstructured data The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $380,000 — $460,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Anthropic Residency is our paid, fixed-term research program, with placements lasting between six weeks and six months. We are looking for people who have led ambitious work in a variety of technical fields and want to transition to full-time work focused on making sure AI systems are safe and beneficial for all of humanity. If you are a professor in a quantitative discipline, a technical founder or a staff-level engineer and want to transition to work on transformative AI, we want to hear from you. Background in machine learning is not required. What to expect A concrete, scoped project matched to your background, with direct mentorship from Anthropic researchers Access to Claude models and GPU compute Connection to the broader AI safety and security research community Interview process The interview process will include an initial application, recruiter screen, technical assessment, research discussion and a reference check. Applications for this round close on November 22, 2026 (11:59 PM PT). We expect to make offers in January 2027. You may be a good fit if you Are motivated by making sure AI is safe and beneficial for society as a whole Are excited to transition into working on empirical AI research full-time Have led ambitious work in a variety of technical fields (professor in a quantitative discipline, a technical founder or a staff-level engineer) Thrive in fast-paced, collaborative environments Can implement ideas quickly and communicate clearly Strong candidates may also Have experience authoring research papers in machine learning, NLP, or AI safety Have experience with LLMs, reinforcement learning or Kubernetes clusters and complex shared codebases Mentors and research areas Potential Anthropic mentors include: Sara Price : leads the Alignment Training team; background in data science Ethan Perez : leads the Alignment Science team; background in machine learning Evan Hubinger : leads the Alignment Stress-Testing team; formerly at The Machine Intelligence Research Institute (MIRI) Samuel Marks : leads the Scalable Oversight team; background in mathematics Elana Simon : researches the interpretability of language models and biological models; background in biomedical informatics Belinda Li : researches how language models represent the world, users, and themselves; background in natural language processing (PhD, MIT) Jack Lindsey : leads the Model Psychology team; background in theoretical neuroscience Nicholas Carlini : researches adversarial machine learning and AI security; previously at DeepMind and Google Brain Jascha Sohl-Dickstein : works at the intersection of safety and pretraining; background in physics and neuroscience, formerly Principal Scientist at Google Brain Residents will work on empirical research questions in collaboration with Anthropic's research teams. Areas we are particularly interested in include: AI safety & alignment Scalable Oversight: Developing techniques to keep highly capable models helpful and honest, even as they surpass human-level intelligence in various domains. Adversarial Robustness and AI Control: Creating methods to ensure advanced AI systems remain safe and harmless in unfamiliar or adversarial scenarios. Model Organisms: Creating model organisms of misalignment to improve our empirical understanding of how alignment failures might arise. Model Internals and Interpretability: Advancing our understanding of the internal workings of large language models to enable more targeted interventions and safety measures. Safeguards Research: Developing robust defenses against adversarial attacks, comprehensive evaluation frameworks for model safety, and automated systems to detect and mitigate potential risks before deployment. AI Welfare: Improving our understanding of potential AI welfare and developing related evaluations and mitigations. AI security & frontier red-teaming Stress-testing frontier models to understand the full extent of their current capabilities in fields such as cybersecurity, robotics or cryptography. ML systems & reinforcement learning Improving how frontier models are trained and building the infrastructure behind that research, from model architecture, optimizers and training data to accelerator simulators, hardware backends and RL environment pipelines. For a fuller picture of the questions we care about, see our Recommendations for Technical AI Safety Research Directions and recent publications from our Alignment , Interpretability and Frontier Red teams. Logistics Duration: Placements are six weeks, three months or six months, depending on team fit and candidate preferences. Other lengths between three and six months are possible by exception. Location: We prefer that Residents work from our San Francisco office, where most of our research staff is based, but remote participation is possible, especially for shorter placements. Most full-time research roles at Anthropic require relocation to San Francisco. Remote participants need to be based in a country where Anthropic can hire. Commitment: Full-time role for the duration of the residency. Compensation: $350,000 to $500,000/year pro-rated for the duration of the residency + benefits Visa sponsorship: We sponsor visas for placements of three months or longer. For six-week placements we encourage remote participation from a country where Anthropic can hire. Applicants may also be considered for the Anthropic Fellows Program . The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $350,000 — $500,000 USD Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.

About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The Anthropic Residency is our paid, fixed-term research program, with placements lasting between six weeks and six months. We are looking for people who have led ambitious work in a variety of technical fields and want to transition to full-time work focused on making sure AI systems are safe and beneficial for all of humanity. If you are a professor in a quantitative discipline, a technical founder or a staff-level engineer and want to transition to work on transformative AI, we want to hear from you. Background in machine learning is not required. What to expect A concrete, scoped project matched to your background, with direct mentorship from Anthropic researchers Access to Claude models and GPU compute Connection to the broader AI safety and security research community Interview process The interview process will include an initial application, recruiter screen, technical assessment, research discussion and a reference check. Applications for this round close on November 22, 2026 (11:59 PM PT). We expect to make offers in January 2027. You may be a good fit if you Are motivated by making sure AI is safe and beneficial for society as a whole Are excited to transition into working on empirical AI research full-time Have led ambitious work in a variety of technical fields (professor in a quantitative discipline, a technical founder or a staff-level engineer) Thrive in fast-paced, collaborative environments Can implement ideas quickly and communicate clearly Strong candidates may also Have experience authoring research papers in machine learning, NLP, or AI safety Have experience with LLMs, reinforcement learning or Kubernetes clusters and complex shared codebases Mentors and research areas Potential Anthropic mentors include: Sara Price : leads the Alignment Training team; background in data science Ethan Perez : leads the Alignment Science team; background in machine learning Evan Hubinger : leads the Alignment Stress-Testing team; formerly at The Machine Intelligence Research Institute (MIRI) Samuel Marks : leads the Scalable Oversight team; background in mathematics Elana Simon : researches the interpretability of language models and biological models; background in biomedical informatics Belinda Li : researches how language models represent the world, users, and themselves; background in natural language processing (PhD, MIT) Jack Lindsey : leads the Model Psychology team; background in theoretical neuroscience Nicholas Carlini : researches adversarial machine learning and AI security; previously at DeepMind and Google Brain Jascha Sohl-Dickstein : works at the intersection of safety and pretraining; background in physics and neuroscience, formerly Principal Scientist at Google Brain Residents will work on empirical research questions in collaboration with Anthropic's research teams. Areas we are particularly interested in include: AI safety & alignment Scalable Oversight: Developing techniques to keep highly capable models helpful and honest, even as they surpass human-level intelligence in various domains. Adversarial Robustness and AI Control: Creating methods to ensure advanced AI systems remain safe and harmless in unfamiliar or adversarial scenarios. Model Organisms: Creating model organisms of misalignment to improve our empirical understanding of how alignment failures might arise. Model Internals and Interpretability: Advancing our understanding of the internal workings of large language models to enable more targeted interventions and safety measures. Safeguards Research: Developing robust defenses against adversarial attacks, comprehensive evaluation frameworks for model safety, and automated systems to detect and mitigate potential risks before deployment. AI Welfare: Improving our understanding of potential AI welfare and developing related evaluations and mitigations. AI security & frontier red-teaming Stress-testing frontier models to understand the full extent of their current capabilities in fields such as cybersecurity, robotics or cryptography. ML systems & reinforcement learning Improving how frontier models are trained and building the infrastructure behind that research, from model architecture, optimizers and training data to accelerator simulators, hardware backends and RL environment pipelines. For a fuller picture of the questions we care about, see our Recommendations for Technical AI Safety Research Directions and recent publications from our Alignment , Interpretability and Frontier Red teams. Logistics Duration: Placements are six weeks, three months or six months, depending on team fit and candidate preferences. Other lengths between three and six months are possible by exception. Location: This application is for a remote UK position, with the option to work from our London office. However, we prefer that Residents work from our San Francisco office, where most of our research staff is based, but remote participation is possible, especially for shorter placements. Most full-time research roles at Anthropic require relocation to San Francisco. Remote participants need to be based in a country where Anthropic can hire. Commitment: Full-time role for the duration of the residency. Compensation: £265,000 to £375,000/year pro-rated for the duration of the residency + benefits Visa sponsorship: We sponsor visas for placements of three months or longer. For six-week placements we encourage remote participation from a country where Anthropic can hire. Applicants may also be considered for the Anthropic Fellows Program . The annual compensation range for this role is listed below.  For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: £265,000 — £375,000 GBP Logistics Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience Required field of study:  A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship:  We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit  anthropic.com/careers  directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage:  Learn about  our policy for using AI in our application process.