Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Onboarding Manager, you'll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process. You'll build and leverage key cross-functional relationships across Sales, Marketing, and Product Support as you deliver an exceptional onboarding experience. You'll use metrics, customer feedback, and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You bring strong communication and project management skills, and a genuine investment in customer outcomes. This is a full-time, hybrid role based out of our Tokyo hub. What you'll do at Figma: Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout Partner closely with Account Executives to ensure smooth customer handoff experience Understand customer goals and successfully manage their onboarding timeline towards value Collaborate with Technical Account Managers, Designer Advocates, and Product Support to drive a seamless customer onboarding experience Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product We'd love to hear from you if you have: 3+ years of experience in a customer-facing role within B2B SaaS, working with technical products Demonstrate strong organizational and project management skills, with a proven ability to manage multiple customer projects simultaneously Build and maintain strong relationships with customers across various roles and levels of seniority Navigate complex business and technical environments effectively, applying a consultative approach to understand and address customer needs While it's not required, it's an added plus if you also have: Familiarity with design systems, product development workflows, or Figma itself Experience in a similar role at a design, collaboration, or productivity-focused SaaS company A background in UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.
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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's Business Development & Partnerships team accelerates our company goals by working with partners to enhance product experiences, expand our ecosystem, and drive user and revenue growth. As Figma's product portfolio and user base continue to evolve, the team plays a critical role in connecting our platform to a broader network of builders, developers, and solution partners. As a Scaled Partner Manager, you'll help shape how Figma engages and supports our growing community of technology partners. You'll manage relationships with dozens of partners through scalable programs that you help define and that connect them with the teams best suited to help, spanning product, marketing, enablement, and operations, to ensure a seamless experience. This is an exciting opportunity to build and scale a program that fuels innovation across Figma's ecosystem. You'll collaborate extensively with partners and cross-functionally with teams at Figma to drive meaningful impact for Figma, our partners, and users—helping shape how millions of people experience and extend Figma's platform. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Serve as the principal architect of our scaled partner program by combining traditional partner management with robust program management to create repeatable blueprints and establish and execute on operational frameworks to drive growth with and through our product partners Manage and support a portfolio of ~50 technology partners through scalable engagement programs that help partners succeed and drive value for Figma's users Serve as the primary point of contact for partner inquiries, triaging questions and connecting partners with the right internal teams across product, marketing, operations, and enablement Develop and operationalize scalable systems such as newsletters, FAQs, and enablement resources to keep partners informed and aligned with Figma's product roadmap and priorities Drive cross-functional execution with product, marketing, and events teams to spotlight partners across the Figma ecosystem, including Config and Figma Community initiatives Measure and improve partner engagement, satisfaction, and overall program health by designing repeatable processes and clear success metrics Experiment and iterate on new programs that make it easier for developers and integration partners to innovate on top of Figma Champion partner and user needs internally, balancing business impact with customer experience to ensure our ecosystem continues to thrive We'd love to hear from you if you have: 5+ years of experience in a SaaS or technology company, with at least 2 years in partnerships, ecosystem programs, partner enablement, or a technical, customer facing role Strong communication skills—you can clearly explain both business and technical concepts to diverse audiences and write with clarity and warmth Experience collaborating cross-functionally with technical and non-technical teams such as product, marketing, sales, and operations, with demonstrated ability to plan, coordinate, and prioritize multiple projects simultaneously Operational excellence—you love improving processes, building templates, and creating scalable systems that make everyone's lives easier Ability to properly balance the needs of our business, the partner, and the customer through partnerships While it's not required, it's an added plus if you also have: Experience supporting developer or technology partner ecosystems—for example, through app marketplaces, integrations, or API programs A background or passion for design tools, developer platforms, or SaaS ecosystems Prior experience managing communications or enablement at scale, such as newsletters, webinars, or resource hubs At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $115,000 — $245,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Our Integration Engineering team connects the systems and data that power Figma's business operations. We partner with teams across Finance, GTM, People, and Engineering to build reliable integrations and data pipelines across Salesforce, NetSuite, Workday, Snowflake, and other core applications. We're looking for a Data & Integration Engineering who combines application integration expertise with hands-on data engineering experience. You'll build workflows that move business processes forward and pipelines that make data accurate, accessible, and useful for operations, reconciliation, and reporting. This is a hands-on individual contributor role with end-to-end project ownership, from requirements and architecture through development, deployment, and production support. You'll help shape our technical direction, mentor engineers, and establish reusable patterns that improve how we build and operate integrations and data pipelines. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Design, build, and operate integrations across CRM, ERP, and HR systems using MuleSoft, APIs, and event-driven architectures Build and maintain batch and incremental data pipelines into Snowflake, using SQL and Python for transformations, validation, and automation Develop data models and datasets that support business operations, reconciliation, and reporting, partnering with Data Engineering on standards and ownership Work with business stakeholders and product managers to translate requirements into technical designs, delivery plans, and measurable acceptance criteria Support business-critical order-to-revenue workflows with reliable processing, clear ownership, and safe recovery from failures Implement automated testing, monitoring, alerting, and data quality checks to improve reliability and reduce manual intervention Apply security and SOX/ITGC-aligned development practices, including access controls, code reviews, CI/CD, and change management Lead design reviews, mentor engineers, and establish reusable components, documentation, and engineering practices We'd love to hear from you if you have: 5+ years of relevant engineering experience, including hands-on delivery of both enterprise integrations and production data pipelines Strong experience building and supporting API-led integrations, with an understanding of API design, authentication, asynchronous processing, retries, and idempotency Hands-on proficiency in query languages and programming for data transformation, pipeline development, and automation Experience with Snowflake or a comparable cloud data warehouse, including data modeling, incremental processing, and query optimization and integrating enterprise business applications across Finance, GTM, or People systems A track record of independently owning projects from requirements through production, including testing, monitoring, troubleshooting, and documentation, while collaborating with business stakeholders and engineering teams While it's not required, it's an added plus if you also have: Experience with dbt, Airflow, or comparable transformation and orchestration tools, as well as change data capture, streaming pipelines, schema evolution, and historical backfills Familiarity with quote-to-cash, billing, accounting, or financial reconciliation processes Experience with Workday Studio, Salesforce Apex, or NetSuite SuiteScript Knowledge of AWS services such as S3, Lambda, and SQS A background in implementing or maintaining SOX/ITGC controls, as well as mentoring engineers and establishing shared engineering standards At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Enablement Manager, you'll work directly with our larger customers to help them get the most value from the Figma Weave platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you'll partner with various internal teams to deliver a seamless, impactful, and engaging customer experience. Your ability to build strong relationships, connect the dots between product features and customer goals, and communicate with clarity will make you a trusted advisor and strategic partner. If you're energized by helping customers thrive, enjoy solving complex problems, and love working at the intersection of product and customer success, we'd love to meet you. We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world's leading AI models without losing precision, expression, or soul. Together, we're building tools that help people move faster without sacrificing quality, precision, or craft — a platform where AI supports creativity instead of flattening it. This is a full time role that will be based in New York hub, in a hybrid working environment. What you'll do at Figma Weave: Manage the adoption journey for a portfolio of large, commercial and enterprise customers Understand customer goals and success metrics, and use product data to inform proactive engagement strategies Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders Identify and empower internal champions who can advocate for Figma Weave within their organizations Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation Deliver live and scalable training sessions customized to customer maturity and needs Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success We'd love to hear from you if you have: 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS Excellent communication skills, with the ability to connect with a wide range of customer personas Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams While it's not required, it's an added plus if you also have: Experience using node-based design products or working with design and collaboration tools Background in Post-Production, VFX, Creative work, UX/UI, Design Ops, or Frontend Development At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $127,000 — $269,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma employees are among the most AI-active in the industry, and our Internal AI team, part of FTS (our Business Technology org), helps turn that energy into meaningful impact by making it easier for every Figmate, from Sales and Support to Finance, People, and Legal, to safely adopt AI and use it to improve how they work. We're a small, high-leverage team organized around three pillars: Platform & Tooling, Infrastructure & Hosting, and Applied AI Builds, and this role is a key member of the Applied AI Builds pillar. As an AI Engineer, Internal Tools, you'll work directly with teams across Figma to identify high-value AI opportunities and take them to production, moving from understanding a business workflow, to rapidly prototyping an approach, to evaluating it and integrating it with the systems and data needed to make it useful in the real world. This isn't a role focused only on building AI demos: you'll own solutions through production, help determine where AI adds value and where traditional rules-based software is the right choice, and shape how agents can safely take actions across enterprise systems. As common patterns emerge, you'll partner with our Platform & Tooling and Infrastructure teams to build reusable capabilities that make future AI builds faster and safer. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Partner directly with teams across GTM, Finance, People, Legal, Support, and other business functions to understand workflows and identify high-value opportunities for AI Design, build, and productionize AI agents, assistants, and workflow automations that solve real business problems using LLMs, tool calling, RAG, structured outputs, agent frameworks, MCP, APIs, and enterprise data Integrate AI applications with enterprise systems and data sources across GTM, Finance, People, Support, and internal APIs Build evaluations and feedback loops to measure accuracy, reliability, and business impact before and after AI solutions reach production Design deterministic guardrails, human-in-the-loop controls, and approval patterns for workflows where AI systems take business-critical actions Build production-ready systems with strong observability, failure handling, security, authentication, authorization, and auditability Identify reusable patterns across individual AI projects and build them out as shared components and capabilities in partnership with our Internal AI platform teams Help define how Figma approaches Applied AI engineering and scales AI adoption across the company We'd love to hear from you if you have: 5+ years of software engineering experience building production applications, integrations, backend systems, or AI-powered products Hands-on experience building applications with LLMs, agents, retrieval-augmented generation, function calling, schema-constrained outputs, or evaluation frameworks Experience taking an AI application or workflow beyond a prototype and operating it in a production environment Strong API, integration, and system design fundamentals, with experience connecting applications across multiple systems and data sources and strong engineering judgment about when to apply AI and when a rules-based approach is the right choice, and experience designing reliable production systems with appropriate observability, failure handling, authentication, authorization, and security controls Experience working directly with non-engineering stakeholders to understand ambiguous business problems and translate them into technical solutions and ability to move quickly from discovery to prototype while understanding what is required to safely and reliably productionize a solution While it's not required, it's an added plus if you also have: A background building internal AI applications or working in an Applied AI, Forward Deployed Engineering, or AI Solutions Engineering role Experience with MCP, agent orchestration frameworks, and enterprise tool-calling patterns Knowledge of AWS Bedrock, AgentCore, OpenAI, Anthropic, or similar AI platforms Experience integrating enterprise systems such as Salesforce, Zendesk, Workday, NetSuite, Greenhouse, or Slack Knowledge of with AI evaluations, observability, prompt/version management, and human-in-the-loop systems Experience implementing enterprise identity and access patterns such as Okta, SSO, OAuth, and secure service-to-service authentication, within Security, Privacy, SOX/ITGC, or other enterprise governance requirements At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $153,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.
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Datadogのセールスエンジニアは、営業チームと連携し、お客様やパートナー企業に対する商談機会の見極めから契約締結までを技術面から支援します。セールスプレゼンテーションや製品デモ、技術評価(POC)の支援を通じて、専門的な知見を提供していただきます。 また、お客様、競合他社、パートナー企業から寄せられるフィードバックをプロダクトチームへ共有し、製品機能の優先順位の検討にも携わります。さらに、社内のさまざまなチームと連携してお客様の課題解決を支援し、不具合のエスカレーションを行うとともに、Datadogブランドを体現する存在としてご活躍いただきます。 親しみやすく、情熱にあふれ、大きな可能性を持つチームの一員として働きたい方に、ぜひお会いしたいと考えています。 Datadogでは、社員同士の関係性やコラボレーションを育み、新たなアイデアや創造性を生み出すオフィスカルチャーを大切にしています。一人ひとりが自分に合った仕事と生活の調和を実現できるよう、ハイブリッドな働き方を採用しています。 業務内容 営業およびカスタマーサクセスチームと連携し、Datadogが提供する総合的な価値、ビジョン、戦略をお客様にわかりやすく説明する 新しいテクノロジーを継続的に学び、競合に関する知識、技術力、専門家としての信頼性を高める 幅広い見込み顧客および既存顧客に対し、製品および技術に関するプレゼンテーションを実施する プロダクトチームと直接コミュニケーションを取り、お客様からの機能要望について連携する お客様による製品の検証、導入およびオンボーディングを支援し、課題や障壁が生じた際の解決をサポートする お客様のライフサイクル全体で発生する多様な技術課題に対し、創造的な発想で解決を支援する 応募資格 セールスエンジニアまたはソリューションエンジニアとして2年以上の経験があり、あわせてDevOps/SREまたはプラットフォームエンジニアリングに関する経験をお持ちの方 DevOpsモニタリング、クラウドアーキテクチャ関連ツール、モダンなWeb開発に関する知識および実務経験をお持ちの方 日本国内のお客様と直接コミュニケーションを取るため、書面・会話ともにネイティブレベルの日本語能力をお持ちの方 スピード感のある環境で、規模や複雑さの異なる多数の案件を同時に進めた経験をお持ちの方 周囲と連携し、チームで協力して仕事を進めることを楽しめる方 技術プレゼンテーションや製品デモを自信を持って実施できる方 日々新たに生じるさまざまな課題に対し、柔軟かつ創造的に考えられる方 ハイブリッドなオフィスカルチャーに共感し、東京オフィスで対面によるコラボレーションを楽しめる方 業務時間の最大25%程度の出張に対応できる方 Datadogは、さまざまな経歴やバックグラウンドを持つ人材を大切にしています。入社初日から上記すべての条件を満たしている必要はありません。テクノロジーに情熱を持ち、自身のスキルをさらに伸ばしたいと考えている方からのご応募を歓迎します。 福利厚生と成長支援 業界トップクラスのオンボーディングプログラム 充実したグローバル福利厚生制度 社内ネットワークの構築を支援する、部門内のメンターおよびバディプログラム 新入社員向け株式報酬(RSU)および従業員株式購入制度(ESPP) 継続的な能力開発、製品トレーニング、キャリアパスの支援 Community GuildsやInclusion Talksに参加できる、インクルーシブな企業文化 上記の福利厚生および成長支援制度は、雇用される国やDatadogとの雇用形態によって異なる場合があります。 世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、 こちら をご覧ください。 #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .
Manager, Mid-Market Sales As a Manager, Mid-Market Sales, you will provide strategy, mentorship, and guidance for a team of Mid-Market Account Executives. This role impacts one of the largest lines of business in the company, ultimately bringing a proven product to a multi-billion dollar market and selling into companies from 1,000 to 5,000 employees. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Motivate your team to exceed objectives Develop and maintain accurate team forecasts Hire, oversee, and train a team of Mid-Market Account Executives Drive lead generation, high activity standards, and pipeline management Facilitate the ramp up for all new team members, coaching them to success Monitor the sales funnel from prospect to close and create metrics to improve performance Who You Are: Experienced in tech industry direct sales Familiar with SaaS/Cloud and Salesforce Able to accurately forecast team performance Passionate about coaching, mentorship, and team management Motivated by helping people grow with a desire to continue learning A self-starter who thrives in a high-growth, rapidly changing marketplace Proven in overseeing an outbound sales team in all areas of the sales cycle Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: High income earning opportunities based on performance Opportunity for Presidents Club New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, opportunity to join our Community Guilds Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .
As a Security Sales Specialist, you'll partner with Enterprise Account Executives to drive adoption of Datadog's Security platform across key accounts. This is a high-impact role focused on positioning our Security solutions (Cloud SIEM, Cloud Workload Security, CSPM, and more) into new and existing customers—expanding our footprint and helping customers modernize their security stack in the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Act as the subject matter expert (SME) for Datadog Security products across a targeted account patch Collaborate closely with Enterprise AEs to support net new logo acquisition and expansion in strategic accounts Own and drive the security sales cycle from discovery to technical close, working closely with Sales Engineers Evangelize Datadog's security story to security leaders (CISO, Security Architects, SecOps) Work cross-functionally with Datadog's partner, channel, and alliance teams to drive joint go-to-market motions Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement Stay informed on security trends and competitive offerings to differentiate Datadog Who You Are: Proven success selling into security buyers (CISO, SecOps, GRC, etc.) Experience co-selling in a matrixed environment, supporting or partnering with AEs and cross-functional teams Strong understanding of the partner/channel sales model, including how to navigate and influence joint selling motions Familiarity with modern security solutions such as SIEM, CSPM, CWPP, container/Kubernetes security Ability to build strong relationships with internal stakeholders, partners, and customer technical teams Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, opportunity to join our Community Guilds Generous and competitive medical benefits package Retirement savings match Pet adoption and insurance program Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $124,000 — $165,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .
Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we'd love to meet you! At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers Continually learn new technology to build competitive knowledge, technical skill, and credibility Deliver product and technical presentations with potential clients Have a direct line of communication with the product team to collaborate on feature requests Help clients onboard the product and assist when they run into roadblocks. Think creatively about a wide variety of technical challenges during the pre-sales life cycle Who You Are: Minimum 3+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering Knowledgeable and experienced with DevOps monitoring or architecture tools. Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams Able to think creatively about a wide variety of challenges. You're going to find new things every day Previously experienced in systems administrations: Windows or Linux Able to travel up to 25% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits, including fitness subsidy, home office benefits and mental health support. India-specific benefits, including medical insurance for employees + dependents and health check-ups. Family-specific benefits, including parental leave, child care subsidy and family-formation benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The UI Foundation team has a deep history at Airbnb, responsible for the design system, accessibility, motion, and the tooling that connects how Airbnb designs and builds products. Within UI Foundation, the UI Tooling team is the connective tissue between Airbnb's Design Language System and the day-to-day workflows of hundreds of designers, engineers, and product managers across the company. UI Tooling owns the platforms, integrations, and tooling that power how designers, engineers, and product managers work - spanning design tooling, UI engineering workflow tooling, collaboration platforms, and increasingly, AI-powered workflows across all three. As AI enablement for designers and engineers accelerates, this team sits at the center of some of Airbnb's most strategic infrastructure investments. The Difference You Will Make: As a Senior Software Engineer on the UI Tooling team, you will help drive the technical direction of AirChatUI, our AI Prototyping harness and native MacOS app. You will drive implementation and scaling of a system that generates thousands of internal product feature prototypes, internal tools, and data visualizations. You will own the strategy and execution across 4 key areas: Web Prototyping experience - AirChatUI features and user experience iOS Prototyping experience - Native iOS prototyping capabilities, and iOS prototype app deployments. AI Integration - Development of skills and agents to assist in product feature prototyping as well as support for AirChat CLI and AirChat Remote, Airbnb's coding harness and remote agent execution environment. Integration into Kyber , our web-based prototyping and rapid deployment platform. A Typical Day: Setting technical direction for the AirChatUI, making architectural decisions for the systems that enable rapid development of product feature prototypes, internal tools, and data visualizations. Design and build macOS and iOS features using modern, declarative UI and unidirectional state architecture. Contribute to web-based prototyping functionality in Kyber to support AirChatUI features. Write and review code hands-on and with AI coding agents, demonstrating standards for quality, availability and system health across the platform. Partner with Infrastructure, Product, Security, and Design to translate cross-organizational objectives into platform capabilities. Advance the capabilities for Product Managers, Designers, and other non-technical builders to build rich product feature prototypes that translate to features in our production applications. Learn from and collaborate with other senior engineers on the team, and contribute to shared iOS patterns and best practices as the team scales. Your Expertise: 5-9+ years of industry experience , ideally within fast-paced environments, with a track record of shipping features in large-scale consumer applications. Full-stack engineering capability , with the confidence working across backend, frontend, mobile, APIs and system architecture as technical challenges require. Proficiency in Swift and modern iOS architecture, including declarative UI (e.g., SwiftUI), unidirectional state management (MVI/MVVM/Redux-style), and dependency injection Proven experience building customer-facing products from zero to one, contributing to product definition, technical architecture, development and launch. Solid understanding of mobile app performance, accessibility, and release/CI practices for large-scale consumer apps. A product-first engineering mindset , with an understanding that technical decisions are in service of the products we provide to our customers. Strong communication and collaboration skills, with experience driving initiatives that span across teams, departments and leadership. Bonus: Experience with modern web development tooling including Typescript, React, etc. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $196,000 — $227,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a Strategic Finance & Analytics Principal supporting Membership, you will partner closely with leaders across business operations, product, analytics, data science, and adjacent Strategic Finance teams to help build and grow the Membership program. This team is responsible for developing and scaling new growth levers for Airbnb. This is a high-visibility, high-impact role. The Strategic Finance & Analytics team sits at the intersection of finance, strategy, and the business, partnering directly with leaders to decide where Airbnb invests, how we grow, and what we do next. We expect every member of the team to bring a CFO mindset to budget management, producing actionable insights, owning our performance story, and supporting day-to-day execution. Why join us: A seat at the table. We're advisors, not just analysts. Our work shapes real decisions, not just decks. A steep learning curve. Small, lean teams and a focus on internal mobility means broad exposure across product and business areas. If you like ambiguity, moving fast, and building the answer instead of just reporting it, you'll fit right in. The Difference You Will Make You will be the strategic finance and analytics lead for Membership, helping leadership decide where to invest, how to size programs, and which levers are worth scaling. You will become the subject matter expert on the economics of these programs: how they drive guest and host behavior, what they cost, and what they return. Because many of these programs are early-stage, the financial and analytical foundation often does not yet exist, so you will define and build it. This role requires a strong commercial mindset, with the ability to size opportunities, evaluate returns, and translate performance and data insights into clear business implications and strategic recommendations for senior leadership. The ideal candidate brings a combination of sharp analytical instincts, business acumen, and the ability to distill complex information into crisp executive-ready stories. You relish the opportunity to roll up their sleeves, and are a self-starter comfortable embracing the adventure of a fast-paced, ambiguous environment. A Typical Day: Strategic Insights: Conduct analytical and financial deep dives to inform and shape key decisions. You should be comfortable both leading the work independently and partnering with the cross-functional teams to deliver a joint output. Investment Decision Support: Build the business cases behind program investments. Size the opportunity, model the returns, and frame tradeoffs so leadership can decide where to place bets and how large they should be. Performance Management: Own performance measurement for Membership programs, including defining KPIs, setting goals and OKRs, and building reporting and forecasting that connect early signals to guest and host outcomes, revenue, and long-term value. Support the planning cadences (annual planning, long-range planning, and monthly or quarterly forecasts). Program Economics and ROI: Develop and pressure-test the economics of programs, including incentive and benefit costs, guest and host response, and incremental impact. Presentations to Leadership: Synthesize complex data into clear narratives and recommendations for senior leadership. Influence cross functional stakeholders to drive alignment on high impact investment and operating decisions. Your Expertise: Ideally you have 10+ years of relevant finance and analytical experience across a mix of strategic finance, investment banking, private equity, strategy/management consulting, and/or business operations. Superb financial modeling skills and extensive experience with quantitative and qualitative financial analysis, including building business cases and ROI frameworks. Highly proficient in business analytics. You will need to independently extract, analyze, and synthesize large datasets. Excellent written and verbal communication skills with audiences at various levels. You enjoy working with fragmented data and insights and synthesizing them into a story with recommendations. Proven ability to influence cross-functional partners and drive alignment in a fast-paced, ambiguous environment where frameworks are still being built. High ownership, strong judgment, and attention to detail. AI proficient or able to become AI proficient (Claude or Gemini). Experience with growth strategies, evaluating ROI, and scalability of marketplaces, loyalty, incentive, or growth programs is a big plus. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $168,000 — $206,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Partner Quality Lead will work closely with the Partner Optimisation and Delivery teams, ensuring consistency and quality in all customer interactions provided by our partners. The Lead is an ambassador of the Airbnb brand, and must have the ability to articulate those expectations in an authoritative and decisive voice. Our partners are looking to this person to set the bar, and provide them with the framework to achieve success. The ideal candidate has a proven ability to cultivate effective and productive business relationships and champions the Airbnb practice of treating our external partners as true Airbnb family. The Difference You will Make: The Partner Quality Lead leverages their analytic skills to create a metric-driven determination of our successes as well as our opportunities for improvement. The right person is skilled at seeing the big picture and can communicate the findings effectively with key senior stakeholders. The successful candidate needs to work with the wider Quality team to ensure the consistency of the program, learn and share best practices with all Partner Quality Leads and support other partners and sites if needed. The Partner Quality Lead fills in for Regional Quality Manager as needed. A Typical Day: Works directly with partner Quality teams to drive compliance, performance and consistency in all quality processes Provides reporting and analysis to internal and external leadership so they can drive performance/process improvement effectively Provides leadership for key CS initiatives in their region or globally (R3, Premium, Elevated, etc.) Works closely with the onsite partner QA Lead to determine best practices for QA processes, in collaboration with the QA Manager and Partner Manager Analyses data to identify issues and help develop impactful and measurable action plans, and leverage project management acumen to bring the plans to fruition Manages and develops supporting specialists including oversight of training and onboarding of QIA team members Acts as mentor for new L8 Partner Quality Leads on the team Covers RQM responsibilities as needed including regional BR's, call listening sessions, etc. Works directly with our CS Delivery team to improve partner site performance Implements the policies and best practices of the global Quality program Drives continuous improvement of our user experience through closed loop feedback Regularly leads or takes part in projects that develop Quality program elements Monitors, reports and works around any quality tool outages Runs reports weekly to understand opportunities at their designated sites and works with in-region Quality Leads to build action plans and drive improvement Provides in-region reporting on Quality program status, performance, hiring, onboarding and outcomes to the Regional Quality Manager on a regular basis Ensures Quality certification for all new Partner sites is conducted. Ensures all new Partner site QIAs meet the calibration standards of the global Quality program post-onboarding Works with Partner Optimisation, Delivery, OCM, Product teams to address escalated issues, dips in performance and the rollout of new Quality initiatives to drive performance Leads or participates in and drives successful implementation of new tier/worktype launches Participates in and completes site visits for all new site RFPs Ensures global calibrations across partner network happen on a monthly basis Your Expertise: Minimum 5 years of Customer Experience management experience in a rapidly growing partner network Experience working in a QA Lead or related role Ability to work independently in an offsite location without direct manager supervision Excellent written, verbal communication and organisational skills Contact centre experience with internal and outsourced partners Experience with creating, measuring, and analysing quality metrics/KPIs Experience leading, inspiring and motivating others to meet goals and metrics Passionate about setting a high bar of exceptional customer service Highly-developed analytical and critical-thinking skills Ability to spot trends in data and provide recommended actions to drive performance Ability to drive improvement projects with proven results In-region travel required up to 40% Preferred Exceptional coaching abilities Advanced knowledge of Excel Advanced knowledge of Tableau Strong knowledge of NPS and Quality tools (e.g. Medallia) Familiarity with industry leading contact centre Quality Assurance platforms & programs (e.g. Observe.ai) Quality Assurance certification (e.g. COPC) Ability to create and deliver presentations to the organisation Experience with people management and mentorship Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €66.000 — €78.000 EUR Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.