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Analyst, Banking Operations (Domestic)
BrexNew York, NY, Salt Lake City, UT (Hybrid)11 days ago
InternshipHybridMid$58,700 - $73,375 / Year
pythonswiftrailssqlsnowflaketriage+7

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do Brex is building the operating system for growing companies, and reliable funds movement is at the core. As a Banking Operations Analyst on our Domestic Payments team, you will work the US payment rails (ACH,checks, domestic wires, stablecoin) and investigate returns and exceptions, and keep our customers' money moving accurately and on time. You'll combine precision and rigor in controls with cross-functional collaboration to keep customers' funds safe, timely, and accounted for. If you meet most, but not all, of the qualifications, we encourage you to apply. Where you'll work This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work the domestic payments queue across ACH, checks, domestic wires and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations. Monitor ACH and wire returns, interpreting return codes and running the right procedure for each. Watch for trends before they become incidents and escalate with clear context and urgency. Work exceptions with external banking partners, bringing the right identifiers and evidence to speed resolution. Keep the queue healthy by maintaining Salesforce routing and hygiene, balancing case quality and attention to detail. Write and maintain documentation (SOPs, training materials) and help onboard and cross-train new analysts. Leverage data and AI (Hex, SQL/Snowflake, Retool, LLMs) to investigate cases faster, build monitoring and dashboards, and automate repeat work. Identify process gaps, determine whether each is a manual error, data break, or process gap, and bring clear requirements to Engineering and Product. Collaborate cross-functionally with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows. Participate in the coverage rotation on some holidays for urgent cases. Requirements 1+ year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Exposure to payments, returns, reconciliations, or settlements. Strong control discipline: follows SOPs, maintains audit-ready documentation, and escalates anomalies with clear context. Clear communicator and high-velocity collaborator under time pressure: responsive, decisive, and highly effective at partnering cross-functionally with CX, Engineering, Accounting, Compliance, and banking partners to drive swift resolutions. Proactive self-starter with strong communication skills and a commitment to continuous feedback and improvement. AI-native operator mindset, using LLMs/copilots to draft SOPs, triage exceptions, and generate first-pass analyses with strong output validation. Bonus points 2+ years of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Bachelor's Degree in Finance, Economics or Information Systems.  Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks (including Reg CC and UCC 4A basics). Data fluency: intermediate Excel/Google Sheets (lookups, pivots) and comfort analyzing operational dashboards (e.g., Hex) to monitor volumes, returns, and exceptions. Comfort with SQL/Python for operational analytics, building checks and alerts, or automating workflows (e.g., Retool, Zapier). Experience with Salesforce case management and queue routing. Exposure to audits or control testing Experience with fraud, OFAC, or compliance-adjacent investigations. Compensation The expected salary range for this role is $58,700 - $73,375.  However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Analyst, Banking Operations (Domestic)
BrexNew York, NY, Salt Lake City, UT (Hybrid)11 days ago
InternshipHybridMid$66,331 - $82,914 / Year
pythonswiftrailssqlsnowflaketriage+7

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do Brex is building the operating system for growing companies, and reliable funds movement is at the core. As a Banking Operations Analyst on our Domestic Payments team, you will work the US payment rails (ACH,checks, domestic wires, stablecoin) and investigate returns and exceptions, and keep our customers' money moving accurately and on time. You'll combine precision and rigor in controls with cross-functional collaboration to keep customers' funds safe, timely, and accounted for. If you meet most, but not all, of the qualifications, we encourage you to apply. Where you'll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work the domestic payments queue across ACH, checks, domestic wires and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations. Monitor ACH and wire returns, interpreting return codes and running the right procedure for each. Watch for trends before they become incidents and escalate with clear context and urgency. Work exceptions with external banking partners, bringing the right identifiers and evidence to speed resolution. Keep the queue healthy by maintaining Salesforce routing and hygiene, balancing case quality and attention to detail. Write and maintain documentation (SOPs, training materials) and help onboard and cross-train new analysts. Leverage data and AI (Hex, SQL/Snowflake, Retool, LLMs) to investigate cases faster, build monitoring and dashboards, and automate repeat work. Identify process gaps, determine whether each is a manual error, data break, or process gap, and bring clear requirements to Engineering and Product. Collaborate cross-functionally with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows. Participate in the coverage rotation on some holidays for urgent cases. Requirements 1+ year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Exposure to payments, returns, reconciliations, or settlements. Strong control discipline: follows SOPs, maintains audit-ready documentation, and escalates anomalies with clear context. Clear communicator and high-velocity collaborator under time pressure: responsive, decisive, and highly effective at partnering cross-functionally with CX, Engineering, Accounting, Compliance, and banking partners to drive swift resolutions. Proactive self-starter with strong communication skills and a commitment to continuous feedback and improvement. AI-native operator mindset, using LLMs/copilots to draft SOPs, triage exceptions, and generate first-pass analyses with strong output validation. Bonus points 2+ years of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Bachelor's Degree in Finance, Economics or Information Systems.  Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks (including Reg CC and UCC 4A basics). Data fluency: intermediate Excel/Google Sheets (lookups, pivots) and comfort analyzing operational dashboards (e.g., Hex) to monitor volumes, returns, and exceptions. Comfort with SQL/Python for operational analytics, building checks and alerts, or automating workflows (e.g., Retool, Zapier). Experience with Salesforce case management and queue routing. Exposure to audits or control testing Experience with fraud, OFAC, or compliance-adjacent investigations. Compensation The expected salary range for this role is $66,331 - $82,914.  However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Product Engineer
IntercomBerlin, Germany (Hybrid)11 days ago
InternshipHybridMid
pythonjavascriptrubyrawsmachine learning+8

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. Speed is something we fight for every day at Fin, and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture – all within a vibrant, globally connected city that's close to our R&D hubs in Dublin and London. It's a place where the best of the best technical talent thrive, and where people from around the world are eager to relocate and build ambitious products. What's the opportunity?  At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You'll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. We're facing many exciting scaling challenges and we're building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.  What will I be doing?  As an experienced engineer you will: Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day. Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin's backend infrastructure Ship a change to production on your first day and a feature in your first week. That "day one" change is automatically deployed to production along with 100 other deployments (on average) each weekday. Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems. Grow your team's capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team. What skills do I need?  4+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team. Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams Experience with Distributed systems #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

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Account Manager, Commercial
IntercomDublin, Ireland (Hybrid)11 days ago
InternshipHybridMid
forecastingcrmsalesforcesalesaccount managementbusiness development+6

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  As a Account Manager (Commercial/Small Business, 50-200 FTE), you will be a key member of the team leading the growth of our existing book of business in EMEA. We're building a world-class sales organization, and the road ahead is going to be very exciting.  At Fin, we are focused on building long lasting relationships with our customers. We are asking customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Management team at Fin, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is opportunity for progression, creativity, and ownership. What will I be doing?  Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.   Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success. Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting. Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems. You will multithread within accounts and provide consistent, industry-specific advice throughout the sales and account life-cycle. Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed. Master Product and AI Fluency: Develop a deep understanding of Fin's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value. Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner. What skills do I need?  Proven Sales Experience: 2+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota. Experience in CS, CX, or CRM is a significant advantage. Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business. Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers. Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward. Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.Exceptional written and verbal communicator.  Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self-improvement. Bonus skills & attributes: Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage. Familiarity selling AI-enabled products or automation tools Additional European languages are an advantage. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

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Associate Service Technician, Houston
LucidmotorsHouston, United States (Fully Remote)11 days ago
Full TimeFully RemoteJunior$12,480 - $16,640 / Year
cprdentalmanufacturinglow voltagearchitectureinsurance+1

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. As an Associate Service Technician , you will focus on performing Pre-Delivery Inspections (PDI), detail services, test drives, and basic repairs on Lucid vehicles before customers take delivery.    You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.  As an Associate Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date.     Lucid will reimburse the cost associated with successful completion.     Responsibilities: Basic repairs on Lucid vehicles including but not limited to - remove and replace parts, body adjustments, tire and wheel exchanges, functionality testing, test driving, and work order administration on vehicles for delivery, etc.  Effectively work with the appropriate software suite to properly and completely document all vehicle interactions.  Perform software updates as needed on cars in the process of inspection.  Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.)  as well as customers. Learn High/Low Voltage systems  Demonstrate attention to detail and passion for creating positive client experiences  Ability to work remotely and support mobile service team as needed, travel may be needed Other duties as assigned   Qualifications: 18+ years of age or older 1-3 years experience in automobile repair environments  Able to learn the High/Low Voltage process  Customer facing experience exhibiting excellent written and verbal communication skills  Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software  Willingness to complete Lucid provided CPR training post hire Valid driver's license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire     Preferred Qualifications: Prior experience with Pre-Delivery Inspections (PDI) Previous experience with EV diagnosis and repair Basic electronic principles Willingness to obtain ASE Certification per Lucid's Career Framework and additional required licenses (A4, A5, A6, A7) EPA 609 Certification (willing to obtain upon hire)             At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.   INDFS Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

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System Disruption Manager
WaymoTempe (US-TEM-WRT1033) (Fully Remote)11 days ago
Full TimeFully RemoteMid$159,000 - $159,000 / Year
remediationcompliancecompliancepartnershipssourcinglogistics

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate. You will: Lead as the Incident Commander during cross-functional disruptions, orchestrating up to 100% of the live real-time response efforts, making decisive system-level decisions within critical timeframes (e.g., able to respond in under 5 minutes to critical events), and coordinating multiple cross-functional stakeholders to safely and efficiently resolve events. Manage and prioritize escalations - ensuring targeted stakeholder representation (e.g., Legal, Ops, Safety, Policy, & Communications) throughout the incident lifecycle. Develop robust cross-functional partnerships - to proactively understand stakeholder concerns during events and effectively communicate post-incident outcomes and learning opportunities to a global audience. Collaborate closely within global Operations teams - providing critical support and guidance during real-time incident response to maintain seamless 24/7 coverage. Drive continuous improvement - by leading thorough incident retrospectives for 100% of high-severity events to accurately document timelines, identify precise root causes, and track 100% of actionable post-incident follow-ups to implementation. Deliver executive-level communications - on active incidents and present comprehensive analyses of key outcomes, trends, and strategic learnings from past events. You have: Professional experience in incident management, including a minimum of 7 years serving as an Incident Commander or lead responder for high-severity, cross-functional operational incidents within a complex engineering or logistics environment. Proven technical expertise & cross-functional leadership, apply technical understanding of complex engineering systems to drive incident response, root cause analysis, and remediation for live operational incidents, coupled with an exceptional ability to build and align diverse stakeholders (e.g., Engineering, Legal, Operations) during critical events. Demonstrated capability to remain calm and decisive under pressure, efficiently coordinating response efforts and making sound judgments in rapidly evolving, high-stakes situations. Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions clearly and concisely across various communication channels. Exceptional attention to detail with a track record of meticulously documenting incident timelines, contributing factors, and post-incident analysis to drive accurate reporting and continuous improvement. Willingness and operational capability to participate in a 24/7 on-call rotation, demonstrating flexibility to cover shifts as part of a global "follow the sun" incident response capability. We prefer: Advanced degree in a relevant field such as Emergency Management, Business, Operations, Law, or a related discipline, demonstrating a deeper theoretical understanding of incident dynamics and organizational response. Experience leading crisis and incident response as an Incident Commander in a global organization covering AMER, EMEA, and APAC operations. Proven ability to effectively interact with and/or report to external stakeholders, including law enforcement, regulatory agencies, and legal counsel, during sensitive or high-profile incidents. Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures. Certifications/alignment on relevant incident management best practices and frameworks (e.g., NIMS/ICS, ITIL Incident Management, or similar), indicating a structured approach to incident handling and continuous improvement. Experience with event mapping initiatives to enhance incident action planning, ensure congruence with response team actions, and promote stakeholder coordination.     The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.  Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.  Salary Range $159,000 — $196,000 USD

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Marketing Manager: Audio & Offline Media
Full TimeFully RemoteSenior
dentalmental healthproject managementcompliancecompliancepartnerships+1

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals . About the Role Own day-to-day execution of the Audio channel (Podcast, Programmatic/Streaming) and support relaunch and special projects for other offline media (Direct Mail and OOH). This role is an exciting mix of project and campaign management, creative execution & ideation, and cross-functional collaboration. You're the hands-on operator: owning daily budget and performance management, making tactical media calls, and serving as the primary point of contact with our media agency on execution. You'll partner with the Senior Marketing Manager, who guides overall channel strategy, and turn that direction into tactical decisions, agency management, and creative output. What You'll Do Media Execution & Agency Management: Own tactical day-to-day decisions within strategic guardrails and execute with our media agency; own day-to-day agency relationship management, including inventory and compliance follow-through Budget & Reporting: Own day-to-day budget management, pacing, tracking, and reporting; feed pacing and efficiency data into quarterly/annual planning Creative: Drive creative strategy, briefs, and test design; own production and iteration with PMG; own performance tracking and brand safety/compliance review Custom/Brand Creative: Lead creative project management for custom segments, social extensions, and other partnership extensions through cross-functional partnerships Growth: Support testing/execution of new tactics, tech, and measurement approaches Flex Support: Step in on Direct Mail and OOH campaign execution during relaunches or special projects, applying the same agency-management and creative-review rigor used in Audio What We're Looking For 5+ years in media/marketing/advertising with proven experience owning channel-level budget, pacing, and agency performance management Podcast/Radio/Streaming Audio experience is required (with additional Direct Mail and OOH experience preferred) Strong project management skills across cross-functional stakeholders Experience managing day-to-day agency relationships and holding partners accountable Comfort with audio and direct mail measurement informing creative/media decisions (experience with Podscribe is strongly preferred) Strong creative judgment across both performance ad reads and brand content Excellent written/verbal communication; familiarity with creative briefing and providing internal business updates Comfortable operating in ambiguity as the business evolves Our Benefits (there are more but here are some highlights): Competitive salary & equity compensation for full-time roles Unlimited PTO, company holidays, and quarterly mental health days Comprehensive health benefits including medical, dental & vision, and parental leave Employee Stock Purchase Program (ESPP) 401k benefits with employer matching contribution Offsite team retreats We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement .

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Full Stack Product Software Engineer
DropboxPoland (Fully Remote)11 days ago
Full TimeFully RemoteDirector
pythonjavascriptreactangularnode.jsprototyping

Role Description As a Full Stack Engineer at Dropbox , you will help design and develop the seamless, scalable, and user-friendly experiences Dropbox users depend on. Your work will encompass both front-end and back-end development, supporting products that empower millions worldwide. You will work closely with cross-functional teams to transform ideas into reliable, scalable features that provide outstanding user experiences. This year, Dropbox is on a mission to expedite the creation and implementation of AI-enabled products, providing a comprehensive technology stack for rapid prototyping and reliable deployment of AI-augmented functionality. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Design and build scalable software solutions across specific product areas or multi-component systems Write and review code, demonstrating technical leadership while mentoring junior engineers Collaborate with cross-functional teams to identify user needs and create impactful solutions Develop and execute comprehensive roadmaps balancing technical quality, business impact, and user experience Contribute to the team culture through mentorship, interviewing, and active engagement in new initiatives On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements 5+ years of experience in software engineering or related roles Experience in both front-end (JavaScript, React, Angular, HTML/CSS) and back-end (Node.js, Python) development BS degree in Computer Science, a related technical field, or equivalent experience Success developing and deploying large-scale full-stack applications Proficiency in building front-end interfaces and back-end systems, delivering minimum viable products quickly Willingness to participate in on-call rotations as needed by the team Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation Poland Pay Range 272 000 zł—368 000 zł PLN

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Principal Machine Learning Engineer
Full TimeFully RemoteSenior
pythonjavaawsdockerkubernetesci/cd+17

About Ping Identity : At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Tel Aviv - Hybrid - Tel Aviv, Israel We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Join us on Ping Identity's AI & Data Platform team as a Principal ML Engineer where you will architect, build, and scale the ML platform that powers Ping's intelligent identity products, enabling data scientists and engineers to train, optimize, and deploy low-latency decisioning models that run in the critical path of billions of identities. This role requires a multidisciplinary approach, combining expertise in data engineering, software development, MLOps, and ML automation. You will develop scalable ML platforms, create tools and utilities to streamline workflows, and drive the adaptation that takes models from research to production without friction. Meet Our Team: We are an experienced team of engineers who are hard working and easy to get along with. We have each other's backs and are constantly sharing knowledge and pitching in whatever is needed to make sure our team and product are successful. We thrive on shared goals and shared success. We have mature yet lightweight processes around feature planning, defect tracking, and workload balance. Job Functions: Architect, build, and operate scalable ML platforms, tools, and services that enable data scientists and engineers to promote, evaluate, deploy, and monitor models in production Design and run the ML models' feature store, ensuring offline/online consistency, feature reuse, lineage, and governance across training and serving paths. Own real-time ML in the critical path: streaming feature pipelines and low-latency, sub-second model serving in production Build efficient, automated data pipelines using Python, SQL, Airflow, and Spark to support ML training, inference, and analytics Drive MLOps end to end — CI/CD for models, containerized deployment on Docker/Kubernetes, monitoring, and continuous model lifecycle management Create tools, and utilities that reduce overhead and let data scientists focus on model development and research Architect and manage distributed big-data pipelines (Spark, Kafka, cloud-native data platforms), ensuring high availability and performance Work closely with Data Science, SRE, and Product teams to integrate ML capabilities into Ping's ecosystem See the big picture while coding the details: shape system architecture and technical direction, mentor engineers, and raise the engineering bar across teams Essential Qualifications: 6+ years of experience as an ML Engineer building ML platforms, data infrastructure, and large-scale distributed systems Expert-level programming skills in Python and SQL (Java is a plus) Deep hands-on experience with Spark or similar distributed computing frameworks Production experience with Airflow, MLflow, Kubernetes, and CI/CD pipelines Hands-on experience with offline and online feature stores (e.g., Redis) and real-time ML streaming data (e.g., Kafka and Flink) and low-latency model serving Experience with public cloud platforms (AWS preferred), including managed data and ML services (AWS SageMaker) Experience developing monitoring tools and utilities for data scientists, improving model training and deployment processes Ability to see the wide picture while implementing low-level technical details efficiently Great interpersonal communication skills, a strong team player who collaborates effectively across teams Strong problem-solving skills, thrives in fast-paced, agile environments Desired Qualifications: Experience with modern lakehouse and data platform stacks, e.g., Apache Iceberg, dbt, OpenMetadata, and data governance/lineage Experience operating ML infrastructure across multi-account cloud environments with a self-service, low-ops philosophy Familiarity with deep learning, LLMs, or reinforcement learning, experience with PyTorch M.Sc. in the applied science field Base Hiring Range: In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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Sales Manager – DACH
ChargePoint
ChargePointGermany (Fully Remote)11 days ago
Full TimeFully RemoteDirector
goexpressprocurementcompliancecomplianceemail marketing+7

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To VP Sales - Europe What You Will Be Doing In this critical sales role, you will have a successful track record and relevant experience selling hardware/software to CPOs, fleet operators and other enterprise customers. If you have experience selling EV charging solutions, particularly DC fast charging and depot charging, and existing relationships with German charging networks and fleet operators, that would be a major advantage. You will be developing your territory directly and with our channel partners, installers and vehicle OEMs. You must be able to thrive in a fast paced sales environment, be creative, independent, focused and an excellent problem solver. What You Will Bring to ChargePoint Be responsible for the development and commercial success of a designated set of existing and new logo CPO and Fleet accounts across Germany. Sell ChargePoint's hardware, software and services portfolio, including the EXPRESS DC fast-charging family, AC solutions and the be.ENERGISED charge point management platform, positioning each product on its own merits for customers who buy hardware and software separately. Shape solutions for CPOs building public charging hubs, forecourts and destination sites, covering interoperability with third-party backends (OCPP), payment and roaming, white-label station branding and Eichrecht compliance. Shape solutions for Fleet customers electrifying vans, trucks and buses, covering depot, destination and home charging, energy and load management, telematics integration, uptime and service requirements. Qualify and develop new business opportunities from outbound/inbound calls, leads, general prospecting, events and email marketing. This includes owning your prospecting in the region to develop opportunities. Lead responses to tenders, RFPs and framework agreements, including public-sector procurement and funding-backed projects. Partner with resellers, installers, vehicle OEMs, leasing companies and service partners to develop sales opportunities. Develop territory strategy, including channel leverage and internal resource requirements, account investment strategies and complex stakeholder management. Accurately forecast revenue for territory and accounts, maintain contact information, business history and opportunity details in salesforce.com continuously Develop a strong technical baseline through training and development milestones Requirements Minimum of five years enterprise sales experience is essential, ideally selling to CPOs, energy utilities, fuel retailers, or logistics, transport and fleet operators. Experience in e-mobility and SaaS services a major benefit. Relevant experience with technical solution and consultative selling. Good understanding of the German EV charging market, including Eichrecht requirements, OCPP and public funding programmes, is a strong advantage. Territory (home) based in Germany and extensive travel required. A history of success in developing, driving and closing business and achieving quota. Outstanding interpersonal and presentation skills. Capacity to interact and communicate effectively with internal teams and executives. A proven ability to multi-task and handle complexity. Teamwork oriented, and a willingness to work to the benefit of others. Demonstrate ability to work in a fast paced environment and deliver on commitments Fluent German and excellent English, both written and spoken, and be able to map out strong business plans for others to easily interpret and follow Possess strong negotiation skills Previous experience using SalesForce.com Location Germany- Remote We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process. If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com . ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.

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2D Graphic and Motion Designer
Ruby Labs
Ruby LabsEurope (Fully Remote)11 days ago
Full TimeFully RemoteSenior
gorubyfigmataxgraphic designmotion design+8

About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ About the role We are looking for a designer with strong motion, graphic, and AI skills to join our performance marketing (UA) team. AI is a core part of how we make ads, but it works alongside classic motion design, graphic design, and video editing. In this role, you'll generate static and video footage with AI tools and bring them to a final result. You'll work closely with the Lead Designer and Creative Producers on advertising campaigns across multiple platforms, turning ideas and performance data into creatives that scale. Key Responsibilities Create static and video ads for our products on Meta, TikTok, and YouTube. Create static and video ads from concept to final result, using AI tools to speed up production. Stay up to date with Instagram and TikTok trends and adapt them into ad creatives. Generate AI video and images, and build AI workflows that speed up production. Propose your own ideas in creative team meetings. Qualifications 3+ years of experience as a 2D Graphic and Motion Designer. Proficiency in Photoshop, Illustrator, After Effects, Premiere Pro, and Figma. Strong skills in static graphics, motion design, and video editing. Solid knowledge of color theory, composition, and typography. Hands-on experience with AI image and video generators (Nano Banana, GPT, Seedance, Kling). Creativity and the ability to generate and develop new ideas. English language proficiency at B2 level. Portfolio showing your graphic and motion work, including AI-generated content (required). Nice to have Experience in performance marketing, in a product company or digital agency. Experience creating complex animations: transitions, effects, compositing. Experience building AI workflows in node-based tools. Location Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. Benefits Discover the perks of being part of our vibrant team! We offer: Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: Independent Contractor Agreement Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! Interview Process After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: Recruiter Screening (40 minutes) Take Home Assignment Technical Interview (60 minutes) Life at Ruby Labs At Ruby Labs, we move fast, aim high, and expect the same from our team. We're not here to play small—we're here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you're hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.

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Senior Solutions Architect | Germany | Remote
Full TimeFully RemoteSenior
awsazuregcpkuberneteshelmprometheus+8

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: We're looking for a Senior Solutions Architect (Professional Services) to join Grafana Labs' world-class Customer Experience team. This is a highly hands-on role for technically skilled professionals who thrive on helping customers solve complex problems, accelerate adoption, and drive real business outcomes with Grafana at the center. As a Solutions Architect, you'll be a trusted technical partner —not a quota-carrying seller, but a customer-first advocate who leads with authenticity and insight. You'll guide organizations through onboarding, implementation, and expansion by offering white-glove support, best practices, and proven strategies gathered from across our customer base. You'll operate with one foot in the code and the other in the customer's world. Whether it's understanding container orchestration in Kubernetes, fine-tuning Prometheus queries, or clarifying the nuances between logs, metrics, and traces—you'll bring clarity and confidence to complex technical landscapes. You know the difference between "pets and cattle" and why that matters for scalable observability. You'll deliver high-impact training, jumpstart engagements, and offer tailored technical consulting to help customers succeed. As an embedded partner during critical phases, you'll provide roadmap assurance, guide project execution, and ensure Grafana's capabilities align with the customer's architecture, goals, and constraints. Along the way, you'll identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams. Success in this role means being a strategic thinker and a command-line problem solver. You're passionate about OSS, love engaging with customers, and have the instincts to manage timelines, unblock teams, and deliver value at every stage of the engagement. Join us and help elevate the Grafana customer experience through world-class technical delivery and meaningful impact. What You'll Be Doing: Effective in working with customers, including business executives, project managers, and IT development staff. Effective in understanding business needs and distilling the information into business and technical requirements. Comfortable working with complex business and technological requirements and translating into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise scale architecture. Ability to act as a functional lead and able to demonstrate clear approach to methodology as well as functional capabilities. Leads functional workshops with customers, documents requirements, and designs appropriate solutions. Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers. Be a strong advocate for adherence to standards and best practices. Stay current on Grafana Labs, observability, and related technologies. You'll be a key resource for our Sales, Product Management, Engineering, Support, and Professional Services teams as they look to drive innovation and improvements into future product and offering enhancements. If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you. What Makes You a Great Fit: Located in the Germany 5+ years of experience working on deployment teams, using project management techniques. Direct experience with o11y. Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers Excellent communication skills to communicate with customers, partners, and internal members. Kubernetes (kubectl, Helm, Tanka preferred). Experience with Cloud Platforms - AWS, GCP, Azure Bonus Points For: Self-starter, adept at picking up new skills and technologies, and eager to break new ground. Vision to help us take our company to the next level. Compensation & Rewards: In Germany , the base compensation range for this role is 109,700 EUR - 131,600 EUR. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you've applied to a job, check out our privacy policy .

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