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IT Specialist
ZocdocNew York (Fully Remote)11 days ago
Full TimeFully RemoteMid$73,902 - $100,006 / Year
goazurerestjiradentalprocurement+5

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you're blocked.   We're here to give power to the patient.  For nearly 20 years, we've built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we're going further: building our infrastructure beyond Zocdoc's marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don't want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started.   Your Impact on our Mission Zocdoc's most important asset is our people. As the Specialist, Technical Support, you'll make sure every employee in our New York office, and every remote user across the U.S., has the tools, access, and support they need to do their best work. You'll own the day-to-day of onboarding and offboarding, asset and inventory management, and triaging IT support requests: the behind-the-scenes work that keeps Zocdoc running smoothly so the rest of the company can stay focused on our mission to give power to the patient. This is a great opportunity to build hands-on IT experience in a collaborative, fast-paced environment, with room to grow into more advanced responsibilities over time. You'll enjoy this role if you are... Customer-focused. You take pride in helping others and get genuine satisfaction from making sure employees have what they need to succeed Organized. You like keeping systems, inventory, and processes accurate and up to date, even when things move fast Detail-oriented. You catch the small stuff (a missed deactivation, an unreconciled laptop) before it becomes a bigger problem Adaptable. You're comfortable learning new systems and shifting priorities as the business evolves A team player. You communicate clearly, work well with IT teammates and other departments, and don't mind rolling up your sleeves Your day to day is... Monitoring the IT Support Desk queue, triaging incoming requests, escalating urgent issues, and coordinating necessary approvals Providing entry-level troubleshooting for employee systems and equipment, escalating complex issues to senior IT staff when needed Processing routine user access requests across platforms such as Google Workspace, Active Directory, Azure, and Jamf, escalating complex requests to senior IT staff Executing all technical aspects of employee onboarding and offboarding, including account provisioning/deactivation, laptop preparation, shipping logistics, and equipment returns Maintaining accurate inventory and asset tracking in Jira through weekly updates, laptop check-in/check-out, shipment tracking, and reconciliation of returned equipment Assisting with the setup, testing, and maintenance of conference room and A/V equipment for onsite and offsite meetings and events Partnering with the IT procurement team to ensure inventory accuracy, track hardware needs, and coordinate office equipment fulfillment You'll be successful in this role if you have... 2+ years of IT support or help desk experience Experience with on-boarding and off-boarding workflows Familiarity with account administration across Google Workspace, Active Directory, Azure, and Jamf A basic understanding of IT asset management and inventory processes Troubleshooting and customer service skills Strong organizational skills and the ability to multitask in a fast-paced environment Effective verbal and written communication skills A team-oriented mindset and a willingness to learn new systems and processes CompTIA A+, ITIL Foundation, or equivalent certifications are a plus The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity This position is hourly and ranges from $35.53 - $48.08 an hour, annualized $73,900 - $100,000 Benefits Competitive PTO   Catered lunch daily 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $73,900 — $100,000 USD About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.  Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice  

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Data Scientist
ZocdocNew York (Fully Remote)11 days ago
Full TimeFully RemoteMid$165,000 - $175,000 / Year
pythongorfigmaawss3+10

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you're blocked.   We're here to give power to the patient.  For nearly 20 years, we've built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we're going further: building our infrastructure beyond Zocdoc's marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don't want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started.     DUTIES: Analyze, manipulate, or process large sets of data using statistical software. Clean and manipulate raw data using statistical software. Identify business problems or management objectives that can be addressed through data analysis. Recommend data-driven solutions to key stakeholders. Create graphs, charts, or other visualizations to convey the results of data analysis using specialized software. Execute end-to-end analyses to answer key product and business questions. Apply SQL and analytical programming tools to extract, transform, and analyze data from various data sources with accuracy and reproducibility. Design and analyze experiments using valid frameworks, correctly interpreting results and surfacing limitations, assumptions, and sources of uncertainty. Perform structured investigations into metric changes and evaluate plausible drivers. Partner with Product, Engineering, and Data Engineering to validate metric definitions, experiment setup, and measurement readiness. Clearly document analytical context, methodology, assumptions, and conclusions to ensure work can be understood and reused by others. Communicate findings to stakeholders in a clear and concise manner, focusing on how results answer the underlying business question. Identify potential data quality or measurement issues and escalate them appropriately. Design causal analyses for complex initiatives, ensuring methodological soundness and appropriate interpretation of results. Remote work may be permitted on occasion within a commutable distance from the worksite.    REQUIREMENTS: Bachelor's degree or foreign equivalent in Business Analytics, Engineering (any), Math or related; and 2 years of experience in the job offered or a related quantitative occupation. Must include 2 years of experience in each of the following: Reviewing business intelligence, dashboarding, reporting, and data analytics using Tableau, Looker, BigQuery, and AWS (S3) to monitor key metrics, analyze trends, and deliver insights that support process execution, financial analysis, and product development; Analyzing statistical modeling, causal analytics, and experimental design using R (including R Shiny) and SQL to implement clear, actionable insights that inform product strategy, optimize financial outcomes, and guide data-driven business decisions; Manipulating large data sets using Python and Snowflake to perform data extraction, cleaning, transformation, and workflow automation for reporting and analysis; Using Tableau, Looker, and visualization tools including Figma, FigJam, and Miro to translate complex analyses into dashboards, reports, and visual insights that communicate results, identify opportunities, and provide recommendations to stakeholders across product, finance, and business teams.   OTHER: Job Site: New York, NY; 40 hours/week; Salary: $165,000 – $175,000 per year.   CONTACT: Zocdoc, Inc. Requisition GA27AD If interested apply online at https://www.zocdoc.com/about/careers-list/ or email your resume to zocdocjobs@zocdoc.com and reference the job title of the role and reference number.   Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $130,000 — $170,000 USD About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.  Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice  

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Senior Software Engineer - Core Experience
InternshipHybridSenior
javagoawsgcps3terraform+22

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. ​ During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.   About the Role Fivetran and dbt Labs is building data pipelines to power the modern data stack for thousands of companies. We're looking for an experienced Senior Software Engineer (Backend) to join our Core Experience global group and help build and evolve Fivetran's Developer Experience platform. You will work on core developer-facing capabilities, including Public APIs, Terraform Provider, and Model Context Protocol (MCP) integrations, enabling customers and partners to automate, manage, and integrate with Fivetran at scale. In this role, you will design and deliver reliable backend services, improve API usability and consistency, and contribute to the evolution of our software architecture. You'll collaborate with engineers, product managers, and other teams to build scalable solutions that simplify how developers interact with Fivetran. We value engineers who take ownership of their work, actively leverage modern AI-assisted development tools, and continuously look for ways to improve engineering productivity and software quality. This is a full-time position based out of our Serbia office in Novi Sad. Our hybrid work model offers a blend of remote flexibility and in-person collaboration   Technologies You'll Use Backend: Java, Go, PostgreSQL APIs & Integrations: REST APIs, OpenAPI, gRPC, MCP, OAuth Infrastructure: Kubernetes, Docker, AWS, GCP Development & CI/CD: Bazel, Buildkite, Git AI-Assisted Development: Claude Code, GitHub Copilot, Cursor, or similar tools What You'll Do Design, develop, and maintain backend services and APIs that power Fivetran's Developer Experience. Build and enhance Public APIs, Terraform Provider, and MCP integrations, enabling customers to manage and automate their Fivetran infrastructure. Design reliable, scalable, and maintainable backend solutions, with a focus on API consistency, backward compatibility, security, and performance. Take ownership of features from technical design through implementation, testing, deployment, and production support. Collaborate with product managers, engineers, and cross-functional teams to translate product requirements into technical solutions. Contribute to architecture discussions, technical design reviews, and code reviews to maintain high engineering standards. Troubleshoot production issues, improve system reliability, and continuously enhance existing functionality. Actively use AI-assisted development tools for coding, debugging, testing, code reviews, and technical exploration to improve development efficiency and quality. Identify opportunities to improve developer workflows, engineering processes, and internal tooling. Skills We're Looking For 5+ years of professional software engineering experience, with strong backend development skills, preferably in Java or Go. Strong understanding of software engineering principles, data structures, algorithms, and software design patterns. Experience designing, developing, and maintaining production-grade REST APIs and backend services. Experience building reliable distributed systems operating at scale and under strict availability and performance requirements. Ability to design maintainable software solutions, make sound technical decisions, and balance short-term delivery with long-term architecture. Strong troubleshooting and problem-solving skills, including diagnosing complex issues in production environments. Experience writing clean, well-structured, testable code and following modern software engineering best practices. Hands-on experience using AI-assisted coding and development tools as part of regular engineering workflows, with an understanding of their capabilities, limitations, and best practices. Ability to independently own and deliver complex engineering tasks while collaborating effectively with other engineers and stakeholders. Strong communication skills and willingness to participate in technical discussions, design reviews, and knowledge sharing. Bonus Skills​ Experience developing or maintaining Terraform Providers, Infrastructure as Code (IaC), or developer automation tools. Familiarity with Model Context Protocol (MCP), AI agents, or LLM-based integrations. Experience designing public APIs using OpenAPI specifications, including API versioning, authentication, and backward compatibility. Understanding of OAuth 2.0, identity management, and API security best practices. Experience with cloud platforms (AWS, GCP), Kubernetes, and cloud-native architectures. Experience building developer platforms, SDKs, CLIs, or other developer-facing tools. Experience with observability, monitoring, and performance optimization of distributed services.   Perks and Benefits 100% employer-paid medical insurance Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion , but more importantly, we're proud of our  core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in  Forbes .      Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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Senior Sales Engineer, Enterprise
FivetranUSA - Remote - TX (Fully Remote)11 days ago
Full TimeFully RemoteSenior$197,516 - $197,516 / Year
pythonjavaawsazuregcps3+24

From Fivetran's founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We're proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role Fivetran's mission is to make access to data as simple and reliable as electricity — with dbt Labs now part of Fivetran, that mission extends from moving data into the warehouse to transforming and modeling it for trusted, governed analytics. We're looking for a Senior Sales Engineer to join our Enterprise sales team. In this role, you'll work closely with Sales to understand Enterprise customers' complex data requirements — spanning ingestion, transformation, and data modeling — and demonstrate how the combined Fivetran + dbt platform helps them build reliable, end-to-end data pipelines. You'll own technical evaluations across the full data lifecycle: from replicating data into the warehouse to transforming it into governed, analytics-ready models with dbt Cloud. Technologies You'll Use AWS, GCP, Azure, Snowflake, BigQuery, Databricks, Kafka, Grafana, Linux, Windows, Python, Java, Iceberg, dbt Cloud, SQL, data catalogs What You'll Do Work with Enterprise customers to understand their business, use cases, and requirements across data replication, transformation, and modeling Develop and deliver technical presentations to Enterprise audiences on the full Fivetran + dbt value proposition Ensure the technical win by running a tight proof-of-value process spanning ingestion through transformation Guide customers through dbt Cloud proof-of-concept implementations, including private-cloud deployments for enterprise clients where applicable Work closely with Product and Engineering to align solutions with Enterprise customer needs and inform the dbt Cloud enterprise roadmap Develop and maintain relationships with key Enterprise customers and partners (including Snowflake, AWS, Databricks) Own the technical relationship across the full customer lifecycle — pre-sale evaluation through adoption and expansion Stay current on trends in data movement, transformation, and analytics engineering; be an active participant in the dbt community Skills We're Looking For 7+ years in data replication, sales engineering, solutions architecture, or consulting in data operations, analytics, or BI Strong technical background covering database replication, cloud infrastructure, and modern data warehousing architectures Hands-on experience with SQL, ETL/ELT, and data modeling Experience with modern data analytics technologies, including cloud data warehouses/lakes, transformation tooling (dbt or similar), data catalogs, and BI tools Ability to gather and translate technical and business requirements into concrete solutions Excellent communication and presentation skills, able to explain complex technical concepts to technical and non-technical stakeholders Strong problem-solving and analytical skills; comfortable operating in ambiguous, fast-paced environments Optional Bonus Skills Prior experience at an analytics, ETL, BI, or open-source software company Hands-on experience with dbt Cloud or dbt Core or Fivetran Experience with data modeling methodologies (dimensional, data vault, Kimball, 3NF) Experience with Oracle, SQL Server, MySQL, or traditional Enterprise ETL tooling (Informatica, Boomi, Talend) Experience with self-hosted software applications and supporting infrastructure Hands-on networking experience, cloud and on-premise This position qualifies for Fivetran's incentive plan, and it's common for employees in this role to achieve the total on-target earnings. OTE (On Target Earning) $197,516.46 — $246,895.56 USD   Perks and Benefits 100% employer-paid medical insurance Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We're honored to be valued at over $5.6 billion , but more importantly, we're proud of our  core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in  Forbes .      Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran's culture and what it's like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

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Infrastructure Software Engineer
DropboxPoland (Fully Remote)11 days ago
InternshipFully RemoteMid
pythonjavagogithubphysics

Role Description As an Infrastructure Software Engineer, your role will be crucial in shaping and constructing the robust systems that not only support our current flagship products but also lay the groundwork for the next wave of engineering innovations. From optimizing user experiences across various projects to ensuring seamless scalability and data integrity, you'll be at the forefront of shaping the technological backbone of our platform. Collaborating closely with cross-functional teams, you'll leverage your expertise to tackle audacious challenges and push the boundaries of what's possible. Your contributions will directly impact millions of users, as every line of code you write furthers our mission to revolutionize the way people work and collaborate. Join us in redefining the future, where your passion for building scalable, reliable systems will drive meaningful change on a global scale. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Build infrastructure capable of managing metadata for hundreds of billions of files, handling hundreds of petabytes of user data, and facilitating millions of concurrent connections. Assist in expanding Dropbox's role as the data-fabric, linking hundreds of millions of applications, devices, and services worldwide, while spearheading efforts to improve interoperability and adaptability across various ecosystems. M easur e and optimiz e Dropbox's analytics platform to maintain its status as one of the most advanced in the industry for extracting meaningful insights from vast data volumes. Collaborat e with cross-functional teams to innovate and implement solutions that enhance the performance, reliability, and security of Dropbox's infrastructure, ensuring a seamless experience for users worldwide. On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements BS, MS, or PhD in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience 2 + years of professional software development experience Demonstrated experience in building and managing large-scale, multi-threaded, and geographically distributed backend systems Proficient in programming and debugging across a range of languages such as Python, Go, C/C++, or Java Experience working with operating system internals, filesystems, databases, networks, and compilers Ability to i ndependently execute tasks at hand Preferred Qualifications Familiarity with Semaphores and Mutexes  Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation Poland Pay Range 212 500 zł — 287 500 zł PLN

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Full Stack Product Software Engineer
Full TimeOn-siteMid
pythonjavascriptreactangularnode.jsgithub+1

Role Description As a Full Stack Engineer at Dropbox, you will help design and develop the seamless, scalable, and user-friendly experiences Dropbox users depend on. Your work will encompass both front-end and back-end development, supporting products that empower millions worldwide. You will work closely with cross-functional teams to transform ideas into reliable, scalable features that provide outstanding user experiences. This year, Dropbox is on a mission to expedite the creation and implementation of AI-enabled products, providing a comprehensive technology stack for rapid prototyping and reliable deployment of AI-augmented functionality. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Design and build scalable software solutions across specific product areas or multi-component systems Write and review code, demonstrating technical leadership while mentoring junior engineers Collaborate with cross-functional teams to identify user needs and create impactful solutions Develop and execute comprehensive roadmaps balancing technical quality, business impact, and user experience Contribute to the team culture through mentorship, interviewing, and active engagement in new initiatives On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements 5+ years of experience in software engineering or related roles Experience in both front-end (JavaScript, React, Angular, HTML/CSS) and back-end (Node.js, Python) development BS degree in Computer Science, a related technical field, or equivalent experience Success developing and deploying large-scale full-stack applications Proficiency in building front-end interfaces and back-end systems, delivering minimum viable products quickly Willingness to participate in on-call rotations as needed by the team Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation Poland Pay Range 272 000 zł — 368 000 zł PLN

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Full Stack Product Software Engineer
Full TimeOn-siteMid
pythonjavascriptreactangularnode.jsgithub+1

Role Description As a Full Stack Engineer at Dropbox, you will help design and develop the seamless, scalable, and user-friendly experiences Dropbox users depend on. Your work will encompass both front-end and back-end development, supporting products that empower millions worldwide. You will work closely with cross-functional teams to transform ideas into reliable, scalable features that provide outstanding user experiences. This year, Dropbox is on a mission to expedite the creation and implementation of AI-enabled products, providing a comprehensive technology stack for rapid prototyping and reliable deployment of AI-augmented functionality. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Design and build scalable software solutions across specific product areas or multi-component systems Write and review code, demonstrating technical leadership while mentoring junior engineers Collaborate with cross-functional teams to identify user needs and create impactful solutions Develop and execute comprehensive roadmaps balancing technical quality, business impact, and user experience Contribute to the team culture through mentorship, interviewing, and active engagement in new initiatives On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements 5+ years of experience in software engineering or related roles Experience in both front-end (JavaScript, React, Angular, HTML/CSS) and back-end (Node.js, Python) development BS degree in Computer Science, a related technical field, or equivalent experience Success developing and deploying large-scale full-stack applications Proficiency in building front-end interfaces and back-end systems, delivering minimum viable products quickly Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

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Backend Product Software Engineer
Full TimeOn-siteMid
pythonjavagorustmysqlgithub+2

Role Description As a Product Engineer at Dropbox, you will play a pivotal role in shaping the future of collaboration and file sharing. Your responsibilities will revolve around developing and enhancing our suite of Dropbox Products to deliver exceptional user experiences. You will work closely with cross-functional teams, turning innovative ideas into robust, scalable, and user-friendly features. This year, Dropbox is on a mission to expedite the creation and implementation of AI-enable products by providing a comprehensive AI technology stack that facilitates speedy prototyping and reliable deployment of AI-driven functionalities. Our Engineering Career Framework is viewable by anyone outside the company and describes what's expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Independently identify and deliver software solutions through a set of milestones spanning a specific product focus or a multi-component system Write code alongside junior engineers, demonstrating hands-on technical leadership, understanding root causes, and leading by example. Collaborate closely with product managers, designers, and analysts to deeply understand user needs and develop products that meet those needs. Develop and execute both short and long-term roadmaps, balancing business impact, user experience, and technical excellence. Foster a positive team and company culture through mentorship, participation in interviews, and engagement in new initiatives. Establish and nurture relationships with other engineering teams and collaborate effectively with other functions within Dropbox. On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers. Requirements 5 + years of software engineering or related industry experience. BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience. Proven track record in identifying and delivering software solutions through a set of milestones spanning a specific product focus or a multi-component system D evelop ed and shipp ed large-scale web applications with a user-centric mindset. Proficiency in building user-facing software and supporting systems and libraries for web and/or desktop platforms. Preferred Qualifications Contributions to o pen s ource p rojects or t echnical c ommunitie s Full-Stack Development Technologies: MySQL , Python, Go, Java, Rust Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: Understand yourself and others. Judgment: Evaluate information and make decisions in complex situations. Adaptability: Learn, adjust, and stay effective through change. Connection: Communicate, collaborate, and build trust. To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

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Senior Product Marketing Manager
CalendlyRemote (Fully Remote)11 days ago
InternshipFully RemoteSenior$187,272 - $187,272 / Year
gopaproject managementcacopywritingsales+2

What's in it for you?  Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth — it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey. About the Role Calendly is looking for a Senior Product Marketing Manager to help shape how we position, launch, and grow our products, including new AI capabilities. This is a full-stack product marketing role on a small team. You'll work closely with Product and Research to understand customers, develop compelling positioning, and influence product direction. You'll also roll up your sleeves to turn that strategy into work customers actually see, from writing messaging and launch copy to managing go-to-market plans and coordinating execution with other teams. You'll have genuine influence over product decisions and the ownership to bring that thinking to market yourself. We're looking for someone who enjoys both sides of product marketing: developing a strong point of view and doing hands-on work to bring it to life. You'll present strategies and go-to-market plans directly to executive leaders, including our CEO, and be expected to explain your recommendations, answer tough questions, and incorporate feedback. You'll also need to be comfortable working independently, navigating changing priorities, and taking projects from early ideas through execution and results. What You'll Do: Shape product positioning and influence decisions Bring customer and market insights into product decisions. Analyze customer research, feedback, competitive trends, and product data to identify opportunities and make recommendations to Product and Marketing leaders. Own product positioning and messaging. Define who our products are for, the problems they solve, what makes them different, and how we communicate their value. Develop and maintain product narratives and messaging that other teams can use. Partner with Product and Research early. Help identify important use cases, questions to investigate, and messaging to test as new products and features take shape, especially emerging AI capabilities. Bring a clear point of view. Make thoughtful recommendations, explain the evidence and tradeoffs behind them, and work with stakeholders to reach decisions. Lead go-to-market execution Own launches from start to finish. Develop the go-to-market strategy for new products and major features, including the audience, messaging, channel plan, and success metrics. Create the actual marketing work. When needed, write clear, compelling copy for product launches, including customer emails, website messaging, in-product education, demo scripts, and sales materials. Drive execution across teams. Build launch briefs and project plans, coordinate with Lifecycle, Growth, Web, Brand, and other partners, and make sure deliverables get completed on time. Keep teams informed and aligned. Maintain up-to-date messaging, launch documentation, and product updates so other teams know what's changing and how to communicate it. Measure results and improve. Work with Product, Research, and Growth to understand campaign performance, product discovery, and adoption. Use what you learn to refine messaging and improve results. Use AI to make product marketing more effective Use AI regularly in your work . Apply AI tools to research, insight synthesis, content development, and other tasks to improve speed and quality. Build reusable AI workflows. Find opportunities to automate repetitive work and create AI workflows that make PMM outputs (product positioning, messaging, and market insights) easier for other teams to access and use. Share what you build with the broader teams for consistent use. Who You Are 8+ years of product marketing experience in SaaS (PLG or hybrid GTM preferred), with a track record of leading major launches and driving discovery and adoption of AI-features Strategic and hands-on. You can develop a clear recommendation, build a plan around it, and personally do the work needed to deliver it. You've worked in environments where you owned both strategy and execution. Strong critical thinking and judgment : can zoom out from day-to-day product decisions to identify the bigger strategic questions, tradeoffs, and second-order impacts that need leadership discussion. An excellent writer and storyteller. You can turn complex product concepts into simple, compelling, human language and have strong examples of messaging, launch copy, and other materials you've personally written (vs outsourcing copywriting entirely to AI).  An AI-native PMM with experience building AI workflows. You regularly use AI tools in your work and have built repeatable workflows that save time or improve quality. You can share specific examples of what you've built, how you use it, and the results. A strong, reliable operator. You can manage several projects, keep cross-functional partners informed, meet commitments, and deliver high-quality work without needing extensive direction.  Collaborative and adaptable. You communicate clearly, seek and incorporate feedback, and are comfortable working through ambiguity and changing priorities on a small team. Confident, resilient product marketer with a growth mindset who stays steady under pressure: able to navigate ambiguity, competing opinions, and changing priorities without losing momentum, conviction or confidence. Executive-ready communicator: can hold the room, communicate clearly, and advocate effectively up and across the org. You also know when to back off and listen, go back to the drawing board. You are comfortable engaging in healthy debate (you can disagree, commit, and move on); you don't freeze when decisions are imperfect or your POV is questioned. Bonus Points  Experience positioning and launching AI-powered products and features. Experience marketing to both self-serve and enterprise customers. Experience with product-led growth, lifecycle marketing, and in-product adoption campaigns. Experience working on early-stage products, from initial customer validation through launch. Experience with product analytics, project management, and AI automation tools. What's in it for you? Calendly is at an inflection point: millions of people rely on us, and we're building the next exciting chapter of our platform. You'll join a small team with meaningful ownership, direct access to Product and Marketing leaders, and opportunities to shape how we introduce new products and AI capabilities to customers. If you enjoy developing the strategy and doing the work to make it happen, this role offers plenty of opportunity to do both. Tier 1 Salary Hiring Range $187,272 — $220,320 USD Tier 2 Salary Hiring Range $171,666 — $201,960 USD Tier 3 Salary Hiring Range $156,060 — $183,600 USD The ranges listed above are the expected annual base salary for this role, subject to change. Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity. Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program. Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows: Tier 1: San Francisco, CA, San Jose, CA, New York City, NY Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA. Tier 3: All other locations not in Tier 1 or Tier 2 If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility. All candidates can find our Candidate Privacy Statement here Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection This role may require occasional travel for company events, team collaboration, or offsites.

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Customer Success Manager (AI Success Architect)
InternshipHybridMid$116,800 - $116,800 / Year
mental healthcoachingsalesaccount managementcustomer successgenetics

Customers are no longer asking whether AI works—they're asking what it will change about how they operate. As an AI Success Architect, you'll help enterprise customers answer that question and turn Asana's AI capabilities into measurable business results. You'll own the post-sales relationship for a portfolio of ~50 enterprise accounts, acting as a strategic advisor with accountability for AI adoption, consumption, and commercial outcomes. In this advisory role, you'll diagnose where AI changes how work gets done and guide the organizational change that makes it stick. This role can either be fully remote depending on which US state you live in, or based in our Chicago office with an office-centric hybrid schedule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you'll achieve Serve as the trusted advisor and point of accountability for a portfolio of enterprise accounts across the customer lifecycle. Build joint success plans that connect strategic customer goals to measurable results, leading business reviews focused on outcomes and value rather than just usage. Diagnose customer workflows and map them to Asana's AI capabilities (AI Studio, AI Teammates, and integrations built on the Model Context Protocol, or MCP) to replace manual effort and accelerate decision-making. Assess how customers structure their work in Asana, guiding them to establish habits and governance that supply AI models with rich, consistent context. Lead change management and enablement programs that build internal champions and ensure long-term, sustained adoption. Track AI consumption and adoption against clear baselines and 30/60/90-day benchmarks, translating usage data into a compelling business story. Identify expansion readiness for new AI use cases, products, or broader deployments, initiating conversations and partnering with the account team once validated. Monitor account health, engagement, and sentiment to proactively mitigate risks well ahead of renewals. Partner cross-functionally with Solutions Engineering, Professional Services, and Sales, while sharing structured customer insights with Product and Customer Success leadership. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 5+ years of experience in customer success, strategic account management, or enterprise technology, with a track record of driving delivery and adoption for complex, high-value accounts. Proven background managing enterprise relationships across both technical and business stakeholders. Solid understanding of how AI agents function, workflow automation principles, and where AI provides substantial versus incremental impact. Comfort discussing pricing, ROI, and commercial outcomes with senior executives, ideally within consumption-based models. Strong competency in change management and program management across concurrent, long-term initiatives. Effective communication skills across audiences, from executive presentations to tactical working sessions with operations teams. Ability to navigate fast-paced, ambiguous environments with sound judgment. Willingness to travel up to 20% to customer sites as needed. Expe rience with enterprise AI, automation, or workflow platforms (or familiarity with MCP) is a plus. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehens ive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We bel ieve that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is b etween $116,800 - $148,800 . The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, spe ak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fi tness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana's Talent Network  to stay up to date on job opportunities and life at Asana.

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Analyst, Banking Operations (Domestic)
BrexNew York, NY, Salt Lake City, UT (Hybrid)11 days ago
InternshipHybridMid$58,700 - $73,375 / Year
pythonswiftrailssqlsnowflaketriage+7

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do Brex is building the operating system for growing companies, and reliable funds movement is at the core. As a Banking Operations Analyst on our Domestic Payments team, you will work the US payment rails (ACH,checks, domestic wires, stablecoin) and investigate returns and exceptions, and keep our customers' money moving accurately and on time. You'll combine precision and rigor in controls with cross-functional collaboration to keep customers' funds safe, timely, and accounted for. If you meet most, but not all, of the qualifications, we encourage you to apply. Where you'll work This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work the domestic payments queue across ACH, checks, domestic wires and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations. Monitor ACH and wire returns, interpreting return codes and running the right procedure for each. Watch for trends before they become incidents and escalate with clear context and urgency. Work exceptions with external banking partners, bringing the right identifiers and evidence to speed resolution. Keep the queue healthy by maintaining Salesforce routing and hygiene, balancing case quality and attention to detail. Write and maintain documentation (SOPs, training materials) and help onboard and cross-train new analysts. Leverage data and AI (Hex, SQL/Snowflake, Retool, LLMs) to investigate cases faster, build monitoring and dashboards, and automate repeat work. Identify process gaps, determine whether each is a manual error, data break, or process gap, and bring clear requirements to Engineering and Product. Collaborate cross-functionally with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows. Participate in the coverage rotation on some holidays for urgent cases. Requirements 1+ year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Exposure to payments, returns, reconciliations, or settlements. Strong control discipline: follows SOPs, maintains audit-ready documentation, and escalates anomalies with clear context. Clear communicator and high-velocity collaborator under time pressure: responsive, decisive, and highly effective at partnering cross-functionally with CX, Engineering, Accounting, Compliance, and banking partners to drive swift resolutions. Proactive self-starter with strong communication skills and a commitment to continuous feedback and improvement. AI-native operator mindset, using LLMs/copilots to draft SOPs, triage exceptions, and generate first-pass analyses with strong output validation. Bonus points 2+ years of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Bachelor's Degree in Finance, Economics or Information Systems.  Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks (including Reg CC and UCC 4A basics). Data fluency: intermediate Excel/Google Sheets (lookups, pivots) and comfort analyzing operational dashboards (e.g., Hex) to monitor volumes, returns, and exceptions. Comfort with SQL/Python for operational analytics, building checks and alerts, or automating workflows (e.g., Retool, Zapier). Experience with Salesforce case management and queue routing. Exposure to audits or control testing Experience with fraud, OFAC, or compliance-adjacent investigations. Compensation The expected salary range for this role is $58,700 - $73,375.  However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Analyst, Banking Operations (Domestic)
BrexNew York, NY, Salt Lake City, UT (Hybrid)11 days ago
InternshipHybridMid$66,331 - $82,914 / Year
pythonswiftrailssqlsnowflaketriage+7

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do Brex is building the operating system for growing companies, and reliable funds movement is at the core. As a Banking Operations Analyst on our Domestic Payments team, you will work the US payment rails (ACH,checks, domestic wires, stablecoin) and investigate returns and exceptions, and keep our customers' money moving accurately and on time. You'll combine precision and rigor in controls with cross-functional collaboration to keep customers' funds safe, timely, and accounted for. If you meet most, but not all, of the qualifications, we encourage you to apply. Where you'll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work the domestic payments queue across ACH, checks, domestic wires and stablecoin, resolving cases in Salesforce with clear, customer-safe explanations. Monitor ACH and wire returns, interpreting return codes and running the right procedure for each. Watch for trends before they become incidents and escalate with clear context and urgency. Work exceptions with external banking partners, bringing the right identifiers and evidence to speed resolution. Keep the queue healthy by maintaining Salesforce routing and hygiene, balancing case quality and attention to detail. Write and maintain documentation (SOPs, training materials) and help onboard and cross-train new analysts. Leverage data and AI (Hex, SQL/Snowflake, Retool, LLMs) to investigate cases faster, build monitoring and dashboards, and automate repeat work. Identify process gaps, determine whether each is a manual error, data break, or process gap, and bring clear requirements to Engineering and Product. Collaborate cross-functionally with CX, CSMs, AEs, Accounting, Compliance, Engineering, Product, Design, and external banking partners to resolve exceptions and prepare for new flows. Participate in the coverage rotation on some holidays for urgent cases. Requirements 1+ year of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Exposure to payments, returns, reconciliations, or settlements. Strong control discipline: follows SOPs, maintains audit-ready documentation, and escalates anomalies with clear context. Clear communicator and high-velocity collaborator under time pressure: responsive, decisive, and highly effective at partnering cross-functionally with CX, Engineering, Accounting, Compliance, and banking partners to drive swift resolutions. Proactive self-starter with strong communication skills and a commitment to continuous feedback and improvement. AI-native operator mindset, using LLMs/copilots to draft SOPs, triage exceptions, and generate first-pass analyses with strong output validation. Bonus points 2+ years of experience in banking, fintech, payments, or operations (CX/Support, Operations, or Treasury) at a fintech, broker-dealer, or bank. Relevant internships count. Bachelor's Degree in Finance, Economics or Information Systems.  Working knowledge of ACH and NACHA rules, return codes, and the lifecycle of wires and checks (including Reg CC and UCC 4A basics). Data fluency: intermediate Excel/Google Sheets (lookups, pivots) and comfort analyzing operational dashboards (e.g., Hex) to monitor volumes, returns, and exceptions. Comfort with SQL/Python for operational analytics, building checks and alerts, or automating workflows (e.g., Retool, Zapier). Experience with Salesforce case management and queue routing. Exposure to audits or control testing Experience with fraud, OFAC, or compliance-adjacent investigations. Compensation The expected salary range for this role is $66,331 - $82,914.  However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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