Find Your Dream Career

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  On the Hotels CX team at Airbnb, we support the guests who book with HotelTonight and the hotels who host them on HotelTonight and Airbnb. Hotels are a growing part of what Airbnb offers travelers, and it's an area the company is investing in heavily right now, which means this team's work sits at the center of how that experience takes hold. Every guest we take care of and every hotel partner we support well shapes how hotels grow on Airbnb. The Difference You Will Make: As a Hotels CX Supervisor, you'll coach, motivate, and manage a team of Hotel Specialists and Team Specialists, making sure they have what they need to serve our guests and our hotel partners exceptionally. You'll work closely with Hotels CX leadership to evaluate and manage team performance and quality, and to execute the processes and policies that deliver a seamless experience. A Typical Day:  Builds and Nurtures Team Engagement and Well Being Own and manage end to end people strategy and operations within your team, including onboarding, talent development, and engagement. Hold regular one on ones, used for coaching and development rather than status updates. Ensure engagement by building strong connections and translating Airbnb's mission into meaningful, clear goals for your team. Lead with empathy to establish approachability, and to support and challenge the team to meet and exceed expectations. Enable professional and personal growth through feedback, opportunity creation, and expectation setting. Handle day to day management duties: scheduling, time off approvals, team meetings, and basic HR related matters. Build morale by sharing wins, fostering open dialogue, and creating a sense of belonging. Performance Accountability Manage individual performance to ensure policy compliance and delivery against quality, efficiency, and other performance targets. Hold team members accountable fairly and equitably by setting clear expectations, following up individually, and coaching in a way tailored to each person. Deliver difficult feedback directly and early rather than letting issues accumulate. Recognize strong performance specifically and visibly. Think critically about policies and procedures, and identify opportunities to improve Hotels CX performance. Operational Execution Lead the team toward company and strategic goals, following the Operations Manager's direction and collaborating on recommendations for service improvements. Prioritize the team's work based on seasonality and the needs of guests, hotel partners, and the business. Work closely with fellow Supervisors and maintain a strong connection to partner management site leads supporting external teams. Provide consistent feedback and recommendations to Hotels CX stakeholders to support continuous improvement. Stay connected to the customer by handling occasional escalated issues. Own projects beyond your team's day to day scope, from process changes to service improvements, and carry them through to landing. Contribute to service enhancements as part of a small leadership team, where everyone carries a piece of the broader roadmap rather than only their own team's work. Strengths Coaching and developing others: You give feedback early and directly, and you adjust when it isn't landing. You know the difference between telling someone what to do and helping them figure it out. Building and nurturing engaged teams: You understand that engaged people make great teams, and you know how to drive that. You're team oriented and unselfish, and you motivate without needing authority to do it. Welcoming ambiguity: You can articulate the need for change and encourage optimism in those around you. You perform at a high level during uncertainty and move forward without every detail. Delegating: You share responsibility while holding ultimate accountability. You communicate assignments, expectations, and ownership clearly, and you trust people to perform. Managing vision and purpose: You connect your team's work to what Airbnb is building, and you get people invested in it. Improving how we work: You spot friction and bring ideas, not just problems. Your Expertise: Bachelor's Degree or equivalent preferred At least 5 years of customer service experience At least 2 years of experience leading, coaching, or developing others. This can take many forms: managing a team, leading peers through a project or process change, mentoring newer teammates, or serving as the go-to resource on your team. Direct management experience is welcome but not required. Previous experience supporting a remote team a plus Ability to remain objective when managing people issues Excellent time management skills, attention to detail, and record keeping Passion for mentorship and development Solid, direct communication skills, written and verbal Strong analytical skills, with the ability to find solutions to operational and people management problems Empowered decision making, with awareness and sensitivity to the financial implications of decisions Ability to work well in an open, collaborative team environment Proven capability of responding readily and flexibly to change Some travel required. Your Location: Due to the nature of this position, the successful applicant will need to be based in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Washington to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.  Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $92,000 — $108,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. The Users Foundation team owns User Data at Airbnb — the identity and account information behind every guest and host interaction on the platform. We build and operate the core service that acts as the gateway for how other teams across Airbnb read and write user data. Because nearly every team touches user data in some way, our systems sit at the center of the platform, and reliability, correctness, and scale aren't nice-to-haves, they're the job. The Difference You Will Make: As a Senior Software Engineer on the Users Foundation team, you will design and build distributed systems that handle enormous scale with strict correctness and reliability requirements. In this role, you will work closely with engineering teams across Airbnb to ship changes safely to infrastructure they depend on. This is a high-ownership role: you will set technical direction for your projects, lead tradeoff discussions with partner teams, and have real influence over how foundational systems evolve. A Typical Day:  Design, build, and operate backend services and APIs that are core dependencies across Airbnb's platform Lead multi-engineer projects end-to-end, from problem definition through rollout and operations Improve the reliability and scalability of systems that handle account data and events at high volume Partner with engineering teams across the company to plan and safely execute changes to shared infrastructure Mentor other engineers and help raise the bar on code quality, testing, and operational excellence Your Expertise: 5+ years of professional software engineering experience, with experience owning production services end-to-end Strong fundamentals in distributed systems, including messaging/eventing, data consistency, and service reliability patterns Experience building and operating high-traffic backend services Track record of leading ambiguous, multi-month projects from problem definition through delivery Experience driving technical decisions across team boundaries Strong written and verbal communication skills, especially for technical design and cross-team coordination   Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000 — $227,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb's Data Infrastructure organization builds the systems that store, move, and transform data across the company. Our Data Movement & Transformation (DMT) group is building a single, unified platform for moving data between Airbnb's storage systems, replacing dozens of one-off tools with one reliable, well-supported way to get data where it needs to go. This platform is the foundation for Data as a Service, a top-level infrastructure initiative at Airbnb. The Community You Will Join: The Ingestion team is the front door to DMT. We build and operate two managed, multi-tenant platforms that move data out of Airbnb's online databases for offline processing: SpinalTap: near real-time change data capture (CDC) streaming to Kafka for every Aurora and UDS table at Airbnb. DBExports: periodic full-table snapshots and mutation exports. Teams across Airbnb depend on these systems, including payments, fraud detection, financial reporting, search, messaging, notifications, and machine learning. Reliability, performance, and scale are the product. You'll work closely with DMT's other teams, which own real-time streaming infrastructure, pipeline orchestration, and schema management, and you'll have the chance to work across the broader platform The Difference You Will Make: Be hands-on (code, design, test) and work with partner teams, internal customers, and leadership to deliver multi-month projects on time. Design, build, and operate large-scale CDC and batch export systems that run across every online database at Airbnb. Help shape the architecture of DMT's unified data movement platform while it's being built. Improve the reliability, performance, and efficiency of systems that critical business functions depend on. Make it easier for engineers at Airbnb to get their data into offline systems without needing to be database or pipeline experts. Take part in on-call and raise the operational bar for a platform that other teams build on. Your Expertise: 5+ years of experience building and operating large-scale backend distributed systems, such as data ingestion, streaming, CDC, storage, or data platforms. Hands-on experience with streaming systems like Kafka, and with how databases capture and publish changes (binlogs, Debezium, or similar). Ability to own and go deep in a complex codebase. Experience maintaining, analyzing, and debugging production systems at scale. Clean, readable, testable, and maintainable code. Strong collaboration and communication skills in a remote-working environment. Strong ownership and a track record of delivering on time. Nice to Have: Experience building managed or multi-tenant platforms used by other engineering teams. Familiarity with MySQL/Aurora, schema evolution, or large-scale batch data processing. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000 — $230,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. Operating within the Cloud Infrastructure organization, the Cloud Experience team builds and maintains the foundational cloud platform experience that powers operations across Airbnb. We focus on developing intuitive interfaces that enable engineers to efficiently construct and manage services and platforms without worrying about underlying infrastructure. We unify infra capabilities into streamlined self-serve workflows to achieve consistent experience for all developers. The Difference You Will Make: As a Senior Software Engineer on our Cloud Infrastructure team, you will be at the forefront of developing the AI-native infrastructure platform that supports all teams across Airbnb. Your primary focus will be building interfaces and agent-driven capabilities that help engineers provision and manage services throughout their lifecycle. This work spans developer APIs and CLIs; Kubernetes infrastructure and cloud automation; smart scheduling and autoscaling; multi-region capabilities and integrations with identity and security systems and the service mesh. You will partner with teams across Airbnb to deliver on the next generation of cloud capabilities for advancing our platforms supporting AI and ML workloads . With a global user base, our team's core values emphasize reliability, security, developer experience, efficiency, and scalability. A Typical Day: Deliver secure, efficient, and highly available frameworks and platform capabilities that simplify infrastructure complexity, while optimizing and enhancing existing systems to strengthen availability, boost efficiency, and adapt to an AI-native world. Develop APIs and tools enabling Airbnb engineers to simplify service management and provisioning while securely scaling platform enhancements. Use and extend open source projects such as Kubernetes and Argo CD. Contribute improvements upstream when they benefit the broader community. Create agent-driven workflows with clear change previews and validation. Work with service owners and partner teams to identify confusing workflows and improve them. Debug production issues and improve the reliability and visibility of the systems you own. Your Expertise: A degree  in computer science or related field, or equivalent work experience 5+ years of professional software engineering experience. Experience building developer platforms or infrastructure interfaces such as APIs, CLIs or declarative configuration at large scale. Deep understanding in some of these: Kubernetes, cluster lifecycle, infra automations, public cloud providers (AWS, GCP, Azure) and their Infrastructure as a Service (IaaS) offerings. Excellent communication skills, with the ability to collaborate effectively within and across engineering teams. Strong problem-solving abilities and solid production debugging skills. Ways to Stand Out Experience building AI agents that use tools or APIs and evaluating their behavior. Contributions to open source infrastructure projects. Experience building Kubernetes controllers. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000 — $230,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Northeast About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.  We're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer's environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.  AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.  Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field.  Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation may be adjusted depending on work location.  For New York City based hires: Estimated annual salary of $204,000.00 - $321,000.00 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Our Product Marketing Managers work backwards from the ideal experience for guests and hosts, turning product thinking, data, and research into strategy. They lead cross-functional teams across engineering, design, data science, program management, and marketing, and they stay detail-oriented and hands-on. The Guest product team builds the end-to-end journey guests take with us, from the first idea through the trip itself. Trips is where that journey comes together: the place guests see their reservations, plan what to do, coordinate with their group, and add experiences and services to their stay. The Difference You Will Make Airbnb is expanding beyond stays into experiences and services. Trips is where that growth happens: guests who have already booked a stay discover and book everything else for their trip. As Product Marketing Manager for Trips, you'll help build that business from its early stages into a habit for millions of guests. You'll own the feature roadmap across much of the Trips program and make the calls on scope and priority with your design and engineering teams. You'll lead those teams from brief to launch, use a steady cadence of experiment results to decide what to build next, and grow the share of trips that include experiences, services, and more. You'll also craft the product narrative that explains each release to leadership internally and to guests externally. A Typical Day Translate business goals into product briefs and requirements for new Trips features, each grounded in a real guest need Drive execution with engineering, design, data science, and program management, from concept through launch and iteration, often with many features in flight at once Shape how and when we suggest the next booking: in-app placements, personalized ranking, offers, and lifecycle messaging across the guest's trip Work with supply, partnerships, and operations teams so the experiences, services, and partner offerings guests see are relevant, available, and easy to book Partner with data scientists and engineers on the experiments they run in product, synthesize the outcomes, and make clear calls on what to scale, iterate on, or stop Make prioritization calls when guest experience, business impact, and engineering cost pull against each other, and keep partners aligned Present strategy and results in leadership reviews, turning complex tradeoffs into clear decisions and concise narratives Your Expertise 8+ years in product marketing or product management, with a track record of moving a core growth metric (conversion, attach, frequency, or revenue per customer) through features you led to launch Strong execution: you've led cross-functional teams through complex launches on time and at a high quality bar, often with several features in flight at once Experience working on two-sided marketplaces or multi-product platforms, balancing what's right for customers with what makes supply and partners successful Fluent in experiment results: you can define what a test needs to learn, read growth metrics alongside guardrails like satisfaction and retention, and turn them into product decisions Strong judgment of consumer product quality, and a clear sense of what makes an experience useful and delightful Ability to earn the trust of engineering, design, and data science partners and lead without formal authority Clear, structured communicator who can distill complex tradeoffs for executives and translate strategy into actionable guidance for teams Experience at a fast-growing consumer marketplace, launching a new category or business line (preferred) Your Location We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $200,000 — $240,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Product Marketing Managers start with the guest and work backwards, turning product thinking, data, and research into strategy. They own outcomes end to end, lead cross-functional teams across engineering, design, data science, and program management, and stay close enough to the details to know when something is off. The Social team is making Airbnb a place where you travel with, and because of, the people you know. Our strategy has three parts: scaling the social graph, building social features that make Airbnb fun and useful for you and your friends, and creating social experiences that help people form new relationships and strengthen existing ones in real life. Each part has its own dedicated pod of engineers, designers, and program partners. The Difference You Will Make As Product Marketing Manager for Social Features, you'll lead a new pod that turns guests' connections into reasons to come back to Airbnb. You'll own the features people use with their friends: the travel map and sharing it, group travel tools, recommendations from people you know, and how connections are woven across Airbnb to make the whole travel experience better. You'll own the outcome, not just the roadmap: you'll make the calls on scope and priority with a dedicated engineering lead, engineers, and design partner, and be accountable for the results. You'll take features from brief to launch, use experiment results to decide what to build next, and grow how often guests plan, book, and share trips with the people they know. You'll also write the product narrative that explains each release to leadership and to guests. A Typical Day Work backwards from the guest: write crisp briefs and requirements for new features, each grounded in a real guest need and a clear definition of success Prototype with AI first: build working prototypes yourself to explore ideas, test them with guests, and align the team in days rather than weeks Drive execution with engineering, design, data science, and program management, from concept through launch and iteration, often with several features in flight at once Go deep with the team on the details: review builds, test flows yourself, and chase down the edge cases that decide whether a feature delivers for guests Shape how connections are integrated across the guest journey, from search and booking to Trips, so planning and traveling with people you know feels natural Build shareable, delightful moments like the travel map that bring new people to Airbnb and grow the social graph Partner with the social graph and social experiences pods, and with Trips, Search, Checkout, and other partner teams, to ship work that spans surfaces Design for trust and privacy from the start, with clear controls over what people share and with whom Put mechanisms in place, like goals and a weekly metrics review, so the team knows where it stands and acts on it Partner with data scientists on experiments, dive deep into the results, and make clear calls on what to scale, iterate on, or stop Present strategy and results in leadership reviews, turning complex tradeoffs into clear decisions and concise narratives Your Expertise 8+ years in product marketing or product management, with a track record of moving a core consumer metric (engagement, retention, sharing, or conversion) through features you led to launch Experience building social or network-driven products: sharing, invites, feeds, profiles, group features, or connection-based recommendations Deeply AI-native in how you work: you use AI tools every day for prototyping, research, specs, and analysis, and you've changed how your team builds because of it Obsessed with the details: you go as deep as it takes with engineering and design, from data to edge cases, to make sure what ships drives great outcomes for guests Strong execution and a bias for action: you've led cross-functional teams through complex launches on time and at a high quality bar, and you move fast on decisions that are easy to reverse Fluent in experiment results: you can define what a test needs to learn, read growth metrics alongside guardrails like trust, privacy, and satisfaction, and turn them into product decisions Strong judgment of consumer product quality, a high bar for craft, and a clear sense of what makes an experience fun, useful, and worth sharing Comfort working in a new, fast-moving area where you set the roadmap and build the team's operating rhythm Ability to earn the trust of engineering, design, and data science partners and lead without formal authority Clear, structured writer and communicator who can distill complex tradeoffs for executives and translate strategy into actionable guidance for teams Experience at a consumer marketplace or travel company, or launching a new social product at scale (preferred) Your Location: We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $200,000 — $240,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Please note this is a 12 Month Fixed-Term hybrid position from our Paris office. Please submit your CV in English. The Community You Will Join The Market Coordinator plays a pivotal role in supporting Airbnb's Field Team by managing high value Host-related inquiries and escalations in the FR-Benelux Region.  The Difference You Will Make Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.  The ultimate aim of the Market Coordinator role is to streamline processes, enhance Host satisfaction, and allow Market Managers to dedicate more time to strategic revenue-focused initiatives. This role provides a balance of independent problem-solving and collaborative teamwork, making it integral to Airbnb's mission of creating an efficient, supportive, and proactive hosting environment. A Typical Day Serve as an additional Host-facing support for the Market Management Team  Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity  Conduct in-depth research to address and resolve Host issues Triage and assign escalations tickets and and provide recommendations for efficient resolution Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets Support In-Market events for your territory, when required Effective communication in the context of stakeholders management Proven track record of meeting or exceeding SLA response times Your Expertise 3+ years as a Customer Support Representative or Account Management 2+ years of hospitality/travel industry experience (nice to have) Language skills required: fluent English & French Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills Exceptional written and verbal communication abilities. Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment Proven ability to analyze and assess challenges with a track record of solving complex issues Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations Strong analytical skills that will enable you to support your peers, Lead and Market Managers Proficiency in tools like Salesforce, G-Suite, and Jira (preferred) Previous experience in hospitality, customer service, or a related field Strong attention to detail and organizational skills How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. France Annual Pay Range €48.000 — €56.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. We are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Discrimination, Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.     The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment,  and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.    This is a full time position based in Singapore. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.          As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.           Responsibilities The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed. Complex case management: Has "perfected the core" of your role of providing the highest level of service to our community  Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phone End-to-end management of complex cases with the objective to resolve customers' issues based on workflows & management guidelines  Recognize case type/severity and work cases correctly according to your service's scope, escalating accurately to other teams when appropriate Takes on casework at a degree of severity/complexity under close supervision Ability to recognize & assess threatening & risky behaviors Demonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approval Be highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work  Understands multiple perspectives on a topic or situation Able to evaluate and present multiple options for addressing a problem Can be brought to engage more with senior stakeholders with help from management Combining efficiency with quality:  Has displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolution Participating in the Safety Service improvement: Leverage your functional operational knowledge to support the team succeed Help document ways of working, best practices, and the norms for your service(s) as requested by management Provides technical/functional/SME to less experienced members of the team. Stakeholder engagement: Beginning to explore network with other Delivery teams and key functional partners Displays openness and approachability when resolving issues Understands key drivers of your role and how they relate to one another   Qualifications Your background & experience 3+ years of relevant experience in customer service, emergency services, or a similar role operating in a contact center environment making calls and handling customer/client contacts Hospitality experience is a plus, in particular working for technology platforms. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials Your skills & expertise Very good interpersonal and communication skills, both written and spoken, including conflict resolution. Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training time Basic computer literacy, including Apple/Mac OS and Google Suite Language proficiency in English, other languages are a plus Able to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholders Ability to adapt to new tasks and responsibilities as needed.  Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.  Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Radar helps businesses prevent payments fraud and abuse while enabling legitimate customers to transact with confidence. We combine machine learning and AI with the intelligence of Stripe's global network to make sophisticated fraud prevention accessible to businesses of all sizes. Our work spans payments fraud detection, protection against abuse beyond the payment, enterprise APIs that bring Radar's capabilities into businesses' own systems and payment flows, and the platform that powers it all. We build everything from reliable, low-latency infrastructure to intuitive tools that help users understand threats and control how they respond. Fraud evolves constantly, and so do we. We work directly with users to understand emerging attacks, turn advances in ML and AI into effective defenses, and build products that protect and grow their revenue. What you'll do As a software engineer on Radar, you'll build products and infrastructure that help businesses understand and stop fraud and abuse. Your work will span backend services, enterprise APIs, and user experiences that put sophisticated prevention capabilities into our customers' hands. You'll own problems from investigation through launch, partnering with  product managers, designers, and data scientists. You'll have opportunities to scale systems that make real-time decisions across Stripe's global payments network, bring advances in ML and AI into production, and build new products from scratch. Every improvement can have a direct impact on the revenue our users retain and the legitimate customers they serve. Responsibilities Build and operate reliable, low-latency services that detect and prevent fraud and abuse at scale Design APIs and dashboard experiences that help businesses investigate threats, configure defenses, and understand how Radar protects them Develop the shared platform and infrastructure that enable teams to build and launch new Radar capabilities Work directly with users to understand emerging threats and turn those insights into broadly useful products Partner with ML engineers and data scientists to bring new signals, models, and AI capabilities into production Own projects end to end, from technical design and implementation through rollout, measurement, and iteration Uphold a high bar for engineering quality, reliability, and product craft while moving quickly as threats evolve Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 10+ years of backend and/or full-stack software development experience, with a track record of owning large, ambiguous systems end-to-end. Strong coding skills in any programming language, with experience building and maintaining production software Demonstrated technical experience leading the design and delivery of large, complex software projects from early definition through production launch. Experience leading and unblocking a group of engineers on a substantial project as a senior individual contributor. Significant hands-on coding as a senior IC leader in the last year.  Ability to work across systems and technologies, learn unfamiliar codebases, and make thoughtful technical trade-offs Ability to operate effectively in high-ambiguity environments: framing problems, making durable technical decisions, and creating an actionable path forward. Excellent cross-functional and cross-organizational collaboration skills, with the ability to align teams with different systems, priorities, and constraints. Understanding of basic data science concepts, like linear models, precision, recall, and more Experience building consumer products at scale, particularly products that require a high degree of user trust. Experience working closely with fast customers, including leading upsell calls Preferred qualifications Track record of working closely with data science and ML teams to ship products to users Experience working on 0→1 products or taking new capabilities from concept through launch and iteration. Experience with Java, Ruby, and/or TypeScript. We care more about strong engineering fundamentals and the ability to learn than expertise in a particular language or framework. Experience building payments, money-movement, fintech, or other regulated financial products. Experience building consumer products at scale, particularly products that require a high degree of user trust. Familiarity with stablecoins, digital assets, or the infrastructure that enables global financial products.  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The IAM Control Plane team's mission is to empower Stripe users to easily and securely manage their access to Stripe products and data. As part of Stripe's Organizations and Auth Platform, we own the platform for API keys, user roles, and access auditing, ensuring the right people have the keys to the kingdom - and no one else. We are a team of around 10 engineers with an ambitious roadmap, blending deep platform work with direct product impact. What you'll do You will design, build, and maintain the critical systems that control our user's access to Stripe. Responsibilities Design and build the next generation of IAM primitives to securely power AI-driven agentic experiences on Stripe Develop new user-facing permission models, including custom roles and granular access controls Architect and implement platform features like Account Groups to simplify access management for large organizations Own and operate mission-critical, highly-available backend services that are fundamental to every Stripe user's experience Work across the stack to ship end-to-end features, from API design and database modeling to frontend components Improve engineering standards, tooling, and processes as well as mentor team members Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements This is a Staff-level role, so we're targeting 10+ years in software development A high bar for engineering quality and a passion for building resilient, scalable distributed systems Experience designing, building, and operating backend services in a professional environment The ability to navigate ambiguity and solve complex problems with a product-minded approach Proficiency in a modern backend language such as Go, Ruby, Java, or similar Mentor engineers at all levels, supporting their professional growth and technical leadership development Collaborate cross-functionally with engineering, product, and design teams to define product strategy and user experience Preferred qualifications Experience with Identity and Access Management (IAM), authentication, or authorization systems Familiarity with frontend technologies like React and TypeScript Experience working on developer platforms or infrastructure

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. You'll lead the engineering team responsible for Vercel for Platforms. This product enables companies to build their own platforms on Vercel, from AI app builders and coding agents to SaaS products serving thousands of customers. We provide the infrastructure to programmatically deploy and run their customers' applications, with custom domains, tenant isolation, and a seamless developer experience. This team is strategic to Vercel's growth. Winning a platform means powering the applications and businesses built on top of it. We're looking for an engineering leader to own this horizontal team. While the team is intentionally small, the scope spans deployment infrastructure, domains, identity, billing, observability, and developer tooling. It's a deep systems and scale challenge: evolving Vercel to support platforms managing millions of tenants and applications while making that complexity feel simple. This role combines cross-team coordination, technical direction, product judgment, and broad organizational influence to shape a strategic growth engine for Vercel This position is hybrid based in SF or NYC What You Will Do: Build and grow a high-performing team of engineers through hiring, coaching, mentorship, and thoughtful career development. Foster a culture of ownership, collaboration, and high engineering standards while creating an environment where engineers can do their best work. Partner closely with Product, Design, and other engineering teams to define roadmap priorities and execute against ambitious product goals. Occasionally review and contribute code to stay close to the technology and unblock the team when needed. Drive operational excellence through strong engineering processes, incident management, and continuous improvement. Balance short-term product delivery with long-term investments in technical quality and platform scalability. About You: 8+ years building and operating large-scale platforms or multi-tenant systems 5+ years managing engineers Strong technical foundation. You can review system designs, understand data model challenges, and evaluate infrastructure tradeoffs Proven ability to translate business goals into technical strategy and drive cross-org alignment Track record establishing trust, psychological safety, and clear expectations; skilled at timely, candid feedback Strong facilitator in technical conflict. You listen, synthesize, decide, and bring the team with you Clear communicator who sets expectations, gives direct feedback, and builds trust across teams Benefits & Compensation: Competitive compensation package and stock options. Comprehensive, inclusive healthcare package. Opportunities for mentorship and professional growth, including attendance at industry events. Flexible Time Off with a recommended minimum of four weeks per year, plus paid holidays. Remote-friendly culture with teammates across multiple time zones. Dedicated equipment and work-from-home budget to help you create an effective workspace. The San Francisco, CA base pay range for this role is $262,000-$348,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.  Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity:  Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.