Find Your Dream Career

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join What if you could help shape the next generation of services that make hosting on Airbnb easier, smarter and more rewarding? At Airbnb, we're expanding beyond our core platform to create new products, partnerships and services that unlock opportunities for Hosts and introduce entirely new business lines. Our Hosting Services engineering team is entering an exciting phase of growth, with ambitious plans to accelerate the development of new products and third-party integrations. We're looking for a Staff Software Engineer who can help us turn that ambition into reality. This is an opportunity to shape technical direction, build products from the ground up and rethink how we scale engineering innovation. You'll join an ambitious London-based engineering team, collaborating closely with colleagues in the US, with the autonomy to challenge ideas, influence strategy and create meaningful impact. If you're excited by solving complex problems, building products people genuinely want to use and turning bold ideas into scalable businesses, we'd love to hear from you. The Difference You Will Make As a Staff Software Engineer in Hosting Services, you'll play a pivotal role in defining and delivering the technical foundations for Airbnb's expanding ecosystem of Host services. This is more than an architectural leadership role. You'll be a hands-on technical leader, product thinker and strategic partner, helping take new ideas from concept to launch, then continuously improving them to deliver meaningful customer and business outcomes. You'll work across engineering, product, design and business teams to shape what we build, how we build it and how we scale our ability to innovate. Your Expertise We're looking for an experienced, product-oriented engineer who combines deep technical expertise with the curiosity, ambition and leadership to build what's next. Your impact will include: Build new products from zero to one: Lead the technical design and development of new customer-facing products, services and third-party integrations, helping create new business opportunities for Airbnb. Shape technical strategy and architecture: Define the future state of major systems and services, designing flexible, reliable and scalable solutions that balance immediate product needs with long-term technical quality. Accelerate engineering innovation: Identify new approaches, reusable patterns, tooling and AI-enabled development opportunities that allow engineering teams to deliver more products and integrations without proportionally increasing complexity or resources. Own the full product lifecycle: Partner with product and design teams from early discovery and ideation through development, launch, iteration and product-market fit, ensuring solutions deliver measurable value to Hosts and the business. Lead across the technology stack: Apply your expertise across backend systems, APIs, frontend, mobile and distributed architecture, remaining hands-on where needed to solve complex engineering challenges. Drive technical excellence: Guide engineers across teams in making sound architectural decisions, navigating technical trade-offs and maintaining high standards of reliability, performance, efficiency and user experience. Influence beyond your immediate team: Collaborate with engineering, product, UX, data science, data engineering and business stakeholders to align technical decisions with broader product and commercial objectives. Challenge what's possible: Bring fresh thinking, question existing approaches and proactively identify opportunities to build better products, move faster and expand the impact of our engineering organisation. Technical Experience & Capabilities 9+ years of software engineering experience , ideally within fast-paced, product-led technology environments, with a track record of delivering complex, high-impact solutions. Strong backend engineering expertise , including designing and developing large-scale, service-oriented and distributed systems. Proven experience building customer-facing products from zero to one , contributing to product definition, technical architecture, development and launch. End-to-end product ownership , with experience iterating on launched products, responding to customer feedback and improving adoption, usability and business outcomes. Broad full-stack engineering capability , with the confidence to work across backend, frontend, mobile, APIs and system architecture as technical challenges require. Strong architectural design skills , including high-scale distributed services, well-designed APIs, data pipelines, efficient algorithms and reliable integrations. Sound technical judgment , with the ability to balance speed of delivery, experimentation, scalability and long-term engineering quality. A product-first engineering mindset , with an understanding that technical Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.   How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £120,000 — £150,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Staff Data Engineer, Enterprise Core Datasets, Tech Foundations The Community You Will Join: At Airbnb, trustworthy data powers business decisions, product innovation, and operational efficiency. The Enterprise Core Datasets team builds the technical data foundations that help Airbnb understand how the business operates, where resources are invested, and how new technologies create value. Our scope spans high-impact datasets across the organization: measuring AI adoption, usage, and cost; understanding revenue, costs, and profitability through Unit Economics; integrating non-platform data from Jira and other enterprise applications; and powering critical company metrics such as Gross Booking Value and Revenue. You will join a team that values thoughtful architecture, engineering rigor, and operational ownership. We collaborate with engineering, product, analytics, finance, and business teams to turn complex requirements into dependable, reusable data assets. We welcome strong engineers who are curious about the business and eager to solve problems across diverse domains. The Difference You Will Make: As a Staff Data Engineer, you will provide hands-on technical leadership for datasets that shape decisions across Airbnb. Your work will help the organization measure AI adoption and spending, understand the economics of its products, and connect enterprise application data to meaningful business and operational insights. You will lead complex initiatives from problem definition and architectural design through implementation, validation, and production operations. You will build extensible data foundations that accommodate new AI tools, products, cost categories, and enterprise systems while maintaining clear definitions, traceability, and reliable historical data. Operating in an ecosystem that includes petabyte-scale datasets, you will improve correctness, freshness, performance, and cost efficiency. You will develop reusable frameworks that simplify source onboarding, reduce duplicated logic, and make critical data easier to discover and use. Through mentorship and contributions to Airbnb's shared data engineering tools and standards, your impact will extend across the data community. A Typical Day: Lead the architecture, implementation, and operation of high-impact data pipelines across AI usage and cost, Unit Economics, enterprise applications, and critical Financial metrics. Partner with stakeholders to define how AI adoption, consumption, and spending are measured across the organization, and build consistent data models that support those definitions. Evolve Unit Economics datasets to connect revenue and diverse cost drivers, enabling teams to understand product profitability and resource efficiency. Build reliable ingestion and transformation pipelines for non-platform systems such as Jira and other BizTech enterprise applications. Translate ambiguous requirements into clear source contracts, reusable fact and dimension models, and technical designs. Develop configurable pipelines and shared components that simplify onboarding new data sources, products, and business requirements. Establish automated testing, reconciliation, anomaly detection, and monitoring to protect data accuracy, completeness, and availability. Lead safe migrations and historical backfills through dependency analysis, validation, controlled cutovers, and recovery planning. Optimize distributed processing, storage, and query performance to improve freshness and reduce compute costs. Own production reliability through on-call participation, incident response, and lasting improvements to systems and runbooks. Shape the technical roadmap, lead design reviews, mentor engineers, and contribute improvements to Airbnb's Data Engineering Paved Path. Your Expertise: 9+ years of relevant industry experience with a Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience; or 6+ years of relevant experience with a PhD. A track record of leading complex data engineering initiatives from ambiguous requirements through architecture, delivery, and sustained production ownership. Deep expertise in SQL and strong programming skills in Python or Scala, with experience building maintainable, well-tested data systems. Extensive experience with distributed processing technologies such as Apache Spark and large-scale analytical storage systems. Strong data modeling skills, including fact and dimension design, slowly changing dimensions, incremental processing, and historical data management. Experience integrating heterogeneous sources, including APIs, enterprise applications, event data, and transactional systems, while managing schema changes and source reliability. Proven ability to build reliable pipelines and execute migrations and backfills while preserving correctness and downstream compatibility. Experience establishing data quality controls, observability, lineage, governance, and effective incident recovery practices. Strong performance engineering skills, including diagnosing bottlenecks and optimizing distributed computation, storage, and query execution. The ability to align stakeholders across engineering and business functions, communicate architectural tradeoffs, and drive decisions across team boundaries. Demonstrated technical leadership through mentorship, architectural guidance, and improvements to shared engineering practices. Curiosity and sound judgment when learning new domains and balancing immediate delivery needs with long-term system health. Experience with AI usage or cost measurement, cloud cost attribution, Unit Economics, enterprise application data, or financial and payments datasets is a plus. Familiarity with workflow orchestration, SQL transformation frameworks, and modern table formats such as Apache Iceberg is also valuable. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Distribution Partnerships team's mission is taking Airbnb out to the world; working with a range of partners to embed Airbnb in highly trusted and contextually relevant environments to meet guests where they already plan and book their travel, experiences, and services. The team owns partnerships end to end, from initial ideation, strategy, engagement, and agreement through product launch and ongoing relationship management. Within it, the Business Development (BD) segment owns the front end of the partnership lifecycle: defining strategy, identifying and recruiting partners, structuring commercial agreements, and setting the foundation for long-term partnership success. BD works hand in hand with Partner Management, which grows, measures, and continuously improves each partnership after launch. This role owns partner management for a portfolio of live distribution partners, with approximately 70% of time on day-to-day management and strategic development of existing partners and 30% supporting the team on new partners and renewals, and is growing to become an end to end partnerships leader. The Difference You Will Make: We are looking for an experienced, proactive Senior Partnerships Manager to join our Distribution Partnerships team, reporting to the Director, Distribution Partnerships.  You will manage a portfolio of live distribution partners across our verticals, such as financial services, airlines and loyalty programs, and business travel platforms (the mix may change as priorities shift), and support new partner deals and renewals as you grow into the role. In the future, you will have an opportunity to contribute to the distribution strategy, help define which segments and partners to target, and support negotiations and deal structuring on individual partnerships. You will carry each deal through launch and into long-term growth, establishing the measurement, forecasting, and feedback loops that let the wider team scale the program globally. Our partnerships are powered by a portfolio of products that are still being built (embedded booking, points earn and pay with points, embeds, and a partner portal), so you will work closely with Product and Engineering on what partners need and what we can ship. This is a highly cross-functional, high-ambiguity individual-contributor role suited to someone who thrives at the intersection of strategy, product, dealmaking, and partner development, and who can build a business from zero to one and one to ten with limited guidance. The role also includes project management and operations, often where processes are not yet defined, so we need someone scrappy and proactive who finds ways to unblock problems we have not identified yet. A Typical Day:  Partner management. Own the day-to-day relationship with your partners. Run regular partner reviews and QBRs, review funnels, track performance against targets (bookings, revenue, conversion), resolve escalations, and give early warning on at-risk partners. Success is measured by revenue growth and conversion improvement across your portfolio. Keep a feedback loop between partners and Product, Engineering, Marketing, and other cross-functional teams to shape the roadmap. Partnership strategy. Contribute to and execute the BD strategy for your partner categories, within the wider distribution strategy. Identify the highest-value partners and use cases, and bring a clear, well-supported point of view on how each category should grow, including commercial models, incentive structures, and the sequencing of partners needed to prove and scale it. Deal execution. Support the BD process for new partners and renewals, and progressively lead it on priority partnerships, from initial outreach and scoping through needs assessment, negotiation, term sheet, and contract execution. Help structure referral, revenue-share, points and rewards, and co-funded marketing agreements that balance short-term value with long-term scalability and create win-win outcomes for Airbnb, partners, Guests, and Hosts. Launch and ongoing growth. Lead each partnership through launch, then own ongoing performance. Set launch plans with Product and Marketing, track performance against targets, and optimize offers, placements, and experiences to grow results over the lifecycle of the partnership. Measurement and forecasting. Build the KPIs, ROI model, and reporting cadence for your partners using the team's measurement methodology. Forecast partner-sourced bookings and revenue; report results and financials to the Director, Finance, and senior stakeholders. Cross-functional leadership. Work closely with Finance, Legal, Product, Engineering, Payments, and Marketing to define partner requirements, model revenue opportunities, set success metrics, and develop contracting frameworks. Anticipate partner needs, build consensus, and represent the opportunity clearly to senior internal stakeholders so priority deals move quickly. Market and category expertise. Build deep expertise in the partner landscapes relevant to your categories. Monitor competitor activity and market shifts, including how other travel marketplaces approach B2B distribution, and bring well-developed recommendations to leadership. Program development. Capture learnings from early launches to build the playbooks, commercial templates, and partner onboarding processes that allow these categories to scale globally. Internal advocacy. Serve as the internal voice for your partners. Synthesize partner feedback and market insight for Product, Engineering, and Marketing to inform the roadmap, and help stakeholders understand the commercial opportunity and strategic importance of the categories you manage. Your Expertise: 8+ years of experience in business development, strategic partnerships, partner management, or distribution, with a track record of independently owning complex, multi-stakeholder partnerships and deals Experience managing a portfolio of live strategic partners and growing their performance over time through relationship development, partner business insights and expertise, funnel analysis, regular business reviews, and ongoing optimization of offers, placements, and experiences Ability to spot at-risk partnerships early, work through escalations, and build trusted, long-term relationships with partner teams at every level Experience managing or building partnership programs from scratch, including defining strategy, recruiting early partners, and developing commercial frameworks Strong commercial instincts and experience structuring and negotiating deals with diverse partner types, including referral, revenue-share, and loyalty or rewards models Strong analytical mindset; able to build ROI models and forecasts, use data to identify underlying trends, and make informed decisions. Comfort with Excel, Google Sheets, and AI tools Strong product and technical fluency; able to work closely with Product and Engineering on integrations and roadmap trade-offs Comfortable operating in ambiguous, fast-moving environments with limited precedent; able to make sound decisions with incomplete information and flourish with minimal guidance Experience working cross-functionally with Product, Engineering, Finance, Legal, and Marketing to align on strategy and move deals forward Exceptional communication, presentation, and influence skills; able to develop a compelling point of view and bring senior stakeholders along Ability to manage complex projects and operations, and to build process where none exists, while attending to both details and macro-level outcomes Experience with financial services, airlines and loyalty programs, business travel platforms, or in travel, marketplace, or consumer technology is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $157,000 — $185,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join : No global movement springs from individuals. It takes an entire team united behind something big. On the Delivery team at Airbnb, we're proud to be at the forefront of the sharing economy. We recognize that we are the leaders of a new, worldwide phenomenon, and that's why we're working so hard to build the world's most loyal travel community. Together, our team provides support to more than 100 million lifetime guests and 3 million listings in over 191 countries. Our India Global operations hub delivers several of Community Support's most sensitive and complex specialty services, working as one team with our global process leads. We are looking for an agile, operationally strong leader who knows how to motivate and inspire teams in a cutting-edge and fast-paced environment.   The Difference You Will Make : As a Senior Manager, Safety you will own end-to-end delivery for a portfolio of Global Operation's most sensitive and highest-severity specialty services, spanning close to 200 team members across Specialists, Team Specialists, Supervisors and Managers. You will be accountable for KPIs, people and the overall health of the business, with direct exposure to user-safety, regulatory and financial-loss risk and the authority to make final calls on complex, irreversible decisions.  You will act as senior delivery partner to the global process leads for your services — translating global agendas into on-the-ground execution and giving those leads a single accountable counterpart at site. You will be expected to build and maintain trusted relationships with senior stakeholders while constantly looking for opportunities to streamline and optimize our operations. As our portfolio evolves, you should expect the mix of services in scope to change, and be comfortable picking up new skills and queues as the business requires.   A Typical Day : Drive delivery performance across the portfolio: Manage the day-to-day operations of the services in scope, driving the highest level of performance from the teams and establishing the right performance management and coaching structure and cadence in collaboration with Delivery leaders and Quality teams Define, monitor, report and improve efficiency and quality metrics for each service based on its performance scorecard, keeping Global operations in India aligned to global standards while accounting for local nuance Adapt and pre-empt adaptations of the performance management structure based on shifting business priorities, volume patterns and peak planning Bring a data-driven lens to occupancy, SLA, capacity and workforce decisions, and make timely calls when the numbers move   Lead and grow a multi-layered leadership team: Lead a mixed layer of leadership — a Manager alongside Supervisors reporting in directly — which means being comfortable leading junior leadership hands-on rather than only through a manager layer Coach Supervisors on daily performance management as readily as you set quarterly direction, and stay close enough to the floor to spot execution gaps early Support Managers and Supervisors to ensure high employee engagement and delivery of a world class experience for both our community and our internal stakeholders Oversee team structure, recruitment, onboarding, training and upskilling plans, and build a credible succession and cross-skilling pipeline across the portfolio Be a focused, visible leader who creates supportive connections across the whole team through open communication, and who carries teams through change and periods of instability   Partner with global process leads and eliminate functional silos: Stay ahead of global Ops priorities and make sure ACC delivery is set up to execute them — owning the on-the-ground landing of global programmes to timeline and quality Surface operational pain points early enough to influence global design rather than after the fact, and carry ACC best practice back into the global forums Work across services and with Quality, Training, Business Process Improvement, Analytics and WFM to eliminate functional and working silos, so process changes land consistently rather than function by function Feed insights into process, policy and tooling improvements, and drive relationships and coordinate requests with shared services teams Support the global consolidation agenda where ACC is scaling towards becoming the primary or sole servicing site for a skill, ensuring transitions land without disruption to the community   Manage senior and executive stakeholders: Be responsible and accountable for executive and senior leadership stakeholder management, adapting your communication to the audience and remaining flexible and available to our leaders Have a deep understanding and expertise of our operations, workflows, policies and systems, so you can assess cases yourself and make the right call on what needs to be done to solve our users' issues Represent ACC credibly in global forums, holding policy, quality and risk conversations independently   Work with the long term in mind to reduce the volume and severity of complex cases: Track and understand the common themes behind complex cases and escalations, close the loop, and set up the right forums to solve root causes with cross-functional teams across Global Ops Partner with cross-functional Airbnb teams to champion improvements to our process, policies and product that improve the customer experience and reduce community escalations   Your Expertise : Strong end-to-end frontline operations management experience in a customer-facing environment, with a track record of owning KPIs, people and business health for a large team; overall experience of minimum 13 years. Highly agile — able to pick up new skills, services and queues quickly, and to re-prioritize as the portfolio and global agenda shift Advanced people leadership, performance management, coaching and mentoring experience, including leading through both a manager layer and direct supervisor relationships Comfortable operating hands-on with junior leadership: coaching Supervisors on daily execution while holding a longer-term agenda Ability to work in a high-pressure environment with visibility to sensitive, confidential and potentially traumatic content, and to support a team working with the same Experience in complex case management with VP-level stakeholders and above preferred; crisis management or Trust & Safety experience in a marketplace business is an advantage Strong influencing, presentation, interpersonal and teamwork skills — able to work collaboratively and consultatively across expansive business partner organizations, including global process leads and shared services Ability to handle multiple complex, fast-moving situations at once and make sound decisions with incomplete information Highly organized with strong project management skills, able to switch between very tactical, urgent work and long-term planning or programme management Strong analytical skills and a data-driven approach to operations High energy, strong attention to detail, and the ability to prioritize and deliver in a fast-paced environment Strong communication skills and the ability to take a team through significant change Bachelor's degree or equivalent required; MBA or other Master's degree preferred Ability to flex working hours to respond to global business demand; a high level of reactivity is expected Comfortable to work in 24*7 rotational shifts with your team, and work from office in Gurugram.   Our commitment to inclusion & belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.   India Annual Pay Range ₹4,900,000 — ₹7,000,000 INR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The community you will join: The Airbnb Communications team delivers campaigns that keep Airbnb front of mind, helping to stimulate word-of-mouth and supporting direct traffic to the site. We're seeking an organized, passionate and versatile team contributor to support the Global Markets roadmap and support a Global Communications team that is developing year-round campaigns to insert Airbnb into a wide range of relevant conversations.  The difference you will make: This Senior Communications Manager role for Colombia, Argentina, Peru and Chile will be responsible for telling Airbnb's story, with a strong focus on growing positive brand awareness, and executing strategic communication plans in the country with support from the Regional Latam Comms team. The new hire will be working alongside a cross-functional team from the broader Business, Marketing, Policy and Legal teams to maintain the company's position with relevant stakeholders, supporting the company's voice on a range of topics including increasing brand awareness, driving consumer demand, government regulation, taxes and legal matters among others. This full-time role will be based in São Paulo, Brazil. The role will report to the Communications Lead, Spanish-Speaking South America and form part of the broader Latam Communications team. A typical day: Provide guidance and support to the Spanish-Speaking South America business on all communications matters. Develop a clear and thorough Policy, Corporate and Consumer communications plan and cadence for the market. Identify proactive press opportunities in support of legislative and policy priorities (i.e. moving a bill forward, demonstrating the impact of a tax agreement, outlining our policy positions) as well as business/consumer needs (e.g. pitches involving key target audiences and expansion opportunities for the business from consumers perspective. Manage all aspects of reactive press requests and ensure utilization of all tools available (data, industry research, host stories, etc.) to defend Airbnb's community and brand Develop written materials (story pitches, messaging guidelines, Q&As, briefs, presentations, speeches, etc.) and manage approval process with stakeholders Help prepare Airbnb spokespeople (Campaign Managers, Country Managers, Airbnb Executives, etc.) for public speaking engagements, media interviews, etc.  Develop and manage relationships with key reporters in the market. Identify proactive press opportunities and drive national/global announcements, in support of policy, corporate and consumer communications goals.  Identify and drive executive communications opportunities  Supports local operations for the Global Consumer & Entertainment team in Spanish-Speaking South America for international consumer campaigns across Icons, Celebrity Hosting and Local Consumer Campaigns. Ability to oversee creative ideation and execution for individual Icons, Consumer, Corporate and Policy Communications campaigns and act as Project Manager and Program Manage Develops and manages individual project budget trackers. Manages key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts. Work effectively within a high-performing international team with evolving priorities and rapidly changing timelines. Your expertise: Bachelor's Degree in a related field 8+ years of Communications/Public Relations experience, either working in an agency or in-house Fluency in both written and spoken English and Spanish is a must.  Expert knowledge of the region's media environment and political landscape including public policy matters - more specifically relating to traveling, housing, technology, and the short term rental industry. Proven-track record of building and activating effective communications initiatives inside a private company or PR agency. Possesses a strong understanding of the region's cultural trends and pop culture and has experience working with industry partners to build effective campaigns. Understanding of celebrity/influencer marketing and local social media channels.  Experience working with and executing celebrity/influencer campaigns. Ability to work collaboratively with multi-functional leads in a matrix organization.  Excellent writing skills with samples to share. Creative and strategic thinker Passion for Airbnb and the mission of the company. Experience working on projects in a fast-paced environment. Strong organizational skills and attention to detail. Strong verbal communications and interpersonal skills. Maintaining enthusiasm and calm demeanor in stressful situations. Experience working with and managing multiple stakeholders on cross-functional projects Proactive self-starter with a proven track record of taking initiative The ideal candidate is proactive, engaged, and solution-oriented Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Brazil Monthly Pay Range R$22.000 — R$27.500 BRL   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: The Quality Insights Lead (QIL) supports the daily operations of the Quality program, setting a high standard for quality across the Customer Support (CS) organization. Reporting to the Quality Manager, the QIL drives continuous improvement through Quality initiatives, including analysis, business case development, reporting on Quality monitoring, and applying Problem Solving Methodologies. They ensure all assigned tasks are completed on time, collaborate with other CS teams as the Quality representative, and may oversee Quality Partner sites as needed. The QIL also serves as a brand ambassador, upholding exceptional customer service standards. A Typical Day: Provide daily support for Quality programs. Design and oversee deep-dive projects for regional QIA teams to drive service improvements, managing through to project completion. Execute QI and ad-hoc after-action reviews. Use transaction monitoring insights to develop targeted continuous improvement initiatives for customer service enhancements. Utilize AI-driven conversation intelligence solutions, such as Observe.AI , to oversee and analyze customer interactions at scale, validating model-driven scores and automated evaluations to pinpoint systemic performance gaps. Convert machine-generated insights from AI-assisted monitoring into strategic service enhancements and targeted coaching priorities. Participate in and lead global calibration sessions with internal and partner teams to standardize Quality monitoring and Problem Solving methodologies. Provide feedback on coaching effectiveness for internal and partner Team Leads, fostering a coaching culture. Coach CS agents to achieve Quality program standards. Act as the Quality representative for other CS teams (e.g., CM, BPI, Training) and contribute to relevant projects. Collect, analyze, and propose changes derived from Support Ambassador roundtable insights at internal and partner sites. Travel to partner sites to implement, train, and run key QA initiatives (e.g., onboarding workshops, certifications). Master CS policies, procedures, and workflows, ensuring timely knowledge updates for regional QIA teams. Conduct spot checks on Quality Analysts and report findings to their QA Leads/Managers. Recommend actions to improve based on QA dashboard outcomes. Upskill in relevant or new service tiers when needed. Lead Quality at partner sites if required. Your Expertise: Technical & Analytical Depth; strong analytical, statistical, and automation background — able to design and build AI-enabled tooling that streamlines review processes while maintaining rigor and high-quality analysis. Pursuing Excellence ; setting the highest standards for the quality of work produced while holding yourself and others accountable Collaborative ; skilled working with cross-functional peers/teams Presenting and Influencing ; ability to develop action plans, business cases and data driven reporting that you would present to all levels of the organization Coaching ; You objectively analyze performance and provide regular feedback. You modify your approach to suit your audience. Ability to maintain high levels of confidentiality while providing analysis and coaching.Maintain high levels of confidentiality while performing analysis and coaching Solving Problems ; You quickly identify root causes as well as subtle, hidden issues. You use logic to propose effective solutions to a variety of problems. You dig deeper and utilize all available resources to reach the best possible solution. Managing Time Efficiently ; You prioritize correctly, focusing your efforts on the things that are most important. You stay organized to ensure successful multitasking. Role Requirements: 4-6 years of Customer Experience management experience in a rapidly growing partner network Experience working in a QA Specialist or related role Working knowledge of contact center end to end processes Working knowledge of customer service assessment tools, i.e., Net Promoter System Working knowledge of google suite, including sheets Experience leading, inspiring and motivating others to meet goals and metrics Passionate about setting a high bar of exceptional customer service Highly-developed analytical and critical-thinking skills Ability to spot trends in data and provide recommended actions to drive performance Experience with AI automation workflows within contact center Quality environments; includes validating AI-generated outputs, identifying anomalies, and interpreting model-driven trends to formulate actionable service improvements. Excellent written and verbal communication skills Ability to obtain COPC certification Bachelor's degree required Travel to partner sites expected up to 20% Work with Operations teams in the region to address escalated issues, dips in performance and the roll out of new Quality initiatives to drive performance. Prefer to Have: Exceptional coaching abilities Advanced knowledge of Excel or Google Docs Strong knowledge of NPS and Quality tools (e.g. Medallia) Hands-on experience utilizing Observe.AI or equivalent AI-driven conversation intelligence solutions, specifically involving speech analytics, automated scoring, and real-time guidance. Expertise in market-leading contact center Quality Assurance platforms and global program frameworks. Proven ability to operate alongside AI automation workflows; includes assessing AI-facilitated customer interactions, pinpointing model anomalies, and converting machine-generated insights into strategic service enhancements. Quality Assurance certification (e.g. COPC)  Ability to create and deliver presentations to the organization Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.   How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.   India Annual Pay Range ₹1,610,000 — ₹2,110,000 INR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Homes team grows Airbnb's destination business. We manage a competitive portfolio of accommodations that meets guest expectations for value, variety, and quality. We help all types of hosts grow their business through new products, partnerships, best practices, and innovation. The Difference You Will Make: In this role, you will take full ownership of growing Airbnb's destination business in Indonesia. You will lead your team to partner with top local hosts to improve host quality, optimize listings, and grow account performance. You will design and execute local initiatives that grow high-value inventory and support host success across every segment. You will work in close partnership with Global Markets, Product, Legal, Policy, Communications, and Marketing to drive sustainable growth for Airbnb in the country. A Typical Day: Develop and execute comprehensive destination strategies to scale the local business across target cities in Indonesia. Lead, motivate, and coach a team of Market Managers to grow Airbnb's Homes and Hotels business in Indonesia through effective account management and key country initiatives. Localize global and regional strategies to fit local nuances, including consumer behavior, regulations, and competitive dynamics. Onboard and manage partners, and optimize their listings to drive engagement and performance. Build relationships with key accounts, evaluate growth opportunities, and lead joint initiatives. Plan and oversee host engagement at scale, including programs, campaigns, and communications that reach hosts across target cities. Work with cross-functional teams to drive adoption of new products and initiatives that improve listing quality, host engagement, and market share. Identify market trends and opportunities, and provide solutions to overcome barriers and capitalize on emerging demand or regulatory shifts. Represent Airbnb at external speaking events, industry forums, and partner gatherings. Coach team members to reach their full potential in their current role while developing them for future roles within the organization. Your Expertise: 15+ years of experience in commercial roles, strategy, business development, or marketplace management. Experience in the OTA or travel technology sector. 5+ years managing teams, with a track record of growing and scaling high-performing organizations. Fluency in English and Bahasa Indonesia is a must Strong analytical and strategic skills, using data to uncover opportunities, shape portfolio strategy, and guide market decisions. A blend of operational and commercial skills to acquire supply across multiple channels. Proven ability to influence product, policy, and cross-functional teams to unlock new revenue and improve host and market performance. Fluency with dashboards and analytics tools to drive team and individual performance. Demonstrated success achieving results through others, including performance management and team building. A bold, compassionate leader who gives clear direction, constructive feedback, and hands-on coaching, and who builds an inclusive, high-performing culture in close partnership with regional and global teams. Highly organized, able to run multiple initiatives at once and turn strategy into results. Extensive Domestic & International Travel required  Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.     Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. La communauté que vous rejoindrez : Lorsqu'un incident de sécurité grave touche, ou menace de toucher, notre communauté ou l'entreprise, l'équipe de gestion des crises communautaires (Community Crisis Management, CCM) s'emploie à coordonner une intervention rapide et efficace à l'échelle de l'entreprise afin de limiter les préjudices qui pourraient se poursuivre. L'équipe est responsable des décisions immédiates et en rend compte. Elle gère l'intervention interfonctionnelle lors de crises de sécurité graves sur la plateforme, veille à ce que la direction d'Airbnb soit bien informée et mobilisée, et signale aux responsables des équipes concernées les causes profondes ou les vulnérabilités mises au jour tout au long de l'intervention. La différence que vous ferez : À titre d'enquêteur ou d'enquêteuse en situation de crise communautaire, vous allez gérer votre propre charge de dossiers et dirigez l'intervention au quotidien, avec un point de validation défini pour les décisions qui créent un précédent ou comportent une exposition publique. Vous évaluez les incidents et partagez avec l'équipe ce que vous avez appris. Une journée type : Traitement des dossiers de crise Évaluer les incidents entrants et recommander si un dossier atteint le seuil de mise en œuvre du protocole de crise, en rédigeant des résumés assez concis et complets pour que le décideur puisse agir sans avoir à les retourner pour obtenir des précisions. Définir et piloter les mesures de gestion de dossiers nécessaires pour que les parties prenantes puissent intervenir efficacement, en respectant l'échéancier de l'incident. Rechercher les précédents et consulter les parties prenantes lorsqu'un dossier ne correspond pas à un modèle établi, et présenter l'option recommandée avec son raisonnement plutôt qu'une question ouverte. Préparer des aperçus concis et les prochaines étapes pour les dossiers urgents, sous surveillance ou activés, et signaler les mises à jour d'équipe ou les points administratifs lors des rencontres régionales. Communication et gestion des parties prenantes Rédiger les communications relatives aux dossiers de crise destinées aux parties prenantes de haut niveau, et fournir les détails du dossier et l'évaluation sur lesquels reposent les notes d'information à la direction. Tenir les parties prenantes et la direction de la gestion mondiale des crises (Global Crisis Management, GCM) au courant de l'état des dossiers de façon proactive, avant même qu'elles ne le demandent. Assurer la communication quotidienne avec vos partenaires interfonctionnels attitrés : maintenir un contact régulier, vous présenter aux rencontres préparé, avec un ordre du jour établi et transmettre à l'équipe mondiale de la GCM ce que vous apprenez. Amélioration systémique Signaler les cas où une politique, un produit ou un processus a fait défaut à un membre de la communauté, avec suffisamment de précision pour que l'équipe responsable puisse agir. L'objectif est de combler la lacune qui a permis l'incident, et pas seulement de résoudre l'incident. Maintenir l'exactitude de l'outil de gestion de cas pour vos propres dossiers et signaler les problèmes de données ou de retards de traitement que vous remarquez, afin que la vue d'ensemble de l'équipe sur la charge de travail mondiale demeure fiable. Contribution à l'équipe Réviser les évaluations de vos collègues avant leur soumission, à titre de deuxième regard, en vérifiant les erreurs, les parties prenantes manquantes et les recommandations qui gagneraient à être ajoutées. Partager avec l'équipe ce que vous apprenez de vos dossiers et de vos relations avec les parties prenantes. Contribuer à la culture d'équipe et à un environnement de travail où les gens peuvent accomplir ce travail de façon durable. Rigueur opérationnelle Tenir la documentation et les outils de suivi des dossiers selon une norme qui permet des analyses exactes et des transferts de dossiers fluides, au sein d'une même région et entre les régions. Respecter les ententes de niveau de service (ENS)établis et signaler tôt un dossier risquant de dépasser le délai, plutôt qu'après coup. Votre expertise : 6 ans ou plus d'expérience en soutien à la clientèle ou en première ligne, dans le traitement de dossiers sensibles ayant fait l'objet d'une escalade, y compris du travail en situation de crise ou auprès de survivants, par exemple dans une ligne d'écoute de crise, en défense des droits des victimes, en intervention d'urgence ou en confiance et sécurité. Expérience démontrée de collaboration avec des responsables interfonctionnels au sein d'une organisation matricielle. Expérience de travail interfonctionnel dans un environnement au rythme soutenu. Solides compétences en organisation et grand souci du détail. Excellentes aptitudes en communication et en relations interpersonnelles. Capacité de rester concentré et calme dans des situations stressantes. Capacité de travailler selon un horaire flexible, y compris les soirs et les fins de semaine au besoin. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $85,000 — $100,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The CRM Engineering team builds world-class tools that drive growth and foster meaningful  relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples: Growth Platform: Designed to increase supply and retain existing hosts. Policy Platform: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges. Community Platform: Establishes a social platform to drive community enablement, collaboration, and success. Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own. Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests. The Difference You Will Make: As an Engineering Manager, you will lead and grow a high-performing team of engineers, fostering a culture of technical excellence, innovation, and craftsmanship while building scalable, reliable, and impactful systems that drive Airbnb's growth. Our team is building an AI-driven growth platform to power Airbnb's supply expansion by leveraging AI-driven intelligence to generate sales insights, address diverse supply needs, empower existing hosts to succeed, and attract high-quality hosts to the platform. You will partner closely with product, data science, design, business, and other cross-functional teams to define the team's long-term technical vision, strategy, and roadmap. You will represent your team with global leadership, drive operational excellence, and guide the development of innovative AI-powered solutions that address complex business challenges. This is a highly visible opportunity to combine technical leadership, people development, and strategic thinking to shape the future of Airbnb's supply growth platform and make a lasting impact on the company's growth trajectory. A Typical Day: Technical Leadership: Define and execute the technical strategy for trust and safety initiatives, ensuring alignment with Airbnb's long-term goals. Team Management: Hire, mentor, and lead a high-performing engineering team. Foster a culture of innovation, and continuous improvement. Cross-Functional Collaboration: Work closely with product managers, data scientists, and partner engineering teams to develop effective, scalable solutions. Project Oversight: Lead end-to-end project execution, ensuring high-quality delivery across the software development lifecycle. Stakeholder Engagement: Provide clear communication of project status, risks, and opportunities to senior leadership and partners. Operational Excellence: Champion best practices for reliability, scalability, and incident response. Maintain operational readiness for critical systems. Industry Awareness: Stay current on trends in Trust & Safety, and drive adoption of best practices and innovations within the team. Global Alignment: Work with global counterparts to ensure the India team's initiatives are aligned with broader Trust & Safety goals. Your Expertise: Bachelor's degree in Computer Science or a related field (or equivalent practical experience). Overall 10+ years of industry experience, including 2–5+ years in engineering management. Proven track record of delivering large-scale, secure, and reliable systems. Strong experience in leading technical strategy and building scalable engineering, data, or machine learning systems. Expertise in leading AI/ML teams and delivering AI-powered solutions is a strong plus. Proficiency in at least one major language (e.g., Java, Python, Go, Ruby). Demonstrated ability to hire and retain top-tier engineering talent. Excellent communicator - capable of bridging technical and non-technical audiences. Experience setting multi-year strategies and aligning diverse stakeholders. Background working in fast-paced, agile environments with cross-functional teams. Passion for trust, safety, and driving positive social impact. Strong commitment to fostering diversity, equity, and inclusion within teams.   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: When a significant severe safety incident impacts, or threatens to impact, our community or company, the Community Crisis Management (CCM) team works to coordinate a swift and effective response across the company to mitigate any continued damage. The team is responsible and accountable for immediate decisions, managing the cross-functional response to severe safety crises on the platform, keeping Airbnb leadership properly informed and involved, and for alerting relevant team leaders to any root causes or vulnerabilities that may have been uncovered throughout the response. The Difference You Will Make: As a Community Crisis Investigator, you carry your own caseload and run the day-to-day response, with a defined check-in point for the calls that set precedent or carry external exposure. You assess incidents and bring what you learn back to the team.  A Typical Day: Crisis Case Work Assess incoming incidents and recommend whether a case meets the threshold for crisis implementation, drafting summaries concise and comprehensive enough that the decision-maker can act on them without sending them back. Outline and drive the case management actions needed for stakeholders to respond effectively, keeping the response moving inside the incident's timeline. Research case precedent and consult stakeholders when a case does not fit an established pattern, and bring your recommended option with its reasoning rather than an open question. Prepare concise overviews and next steps for urgent, monitoring, or implemented cases, and note team updates or housekeeping items during regional check-ins. Communication and Stakeholder Management Draft crisis case communication for senior stakeholders, and supply the case detail and assessment that executive notifications are built from. Keep stakeholders and GCM (Global Crisis Management) leadership current on case status proactively, before they ask. Hold day-to-day communication with your assigned cross-functional partners: maintain regular contact, come prepared to the agenda, and bring what you learn back to the global GCM team. Systemic Improvement Flag where policy, product, or process failed the community member, with enough specificity that the owning team can act. The goal is closing the gap that allowed the incident, not only resolving the incident. Keep the case management tool accurate for your own cases and raise data or backlog problems you notice, so the team's view of the global caseload stays trustworthy. Team Contribution Review peers' assessments as a second pair of eyes before submission, checking for errors, missing stakeholders, and recommendations worth adding. Share what you learn from your cases and stakeholder relationships with the team. Contribute to team culture and to a working environment where people can do this work sustainably. Operational Rigor Maintain case documentation and trackers to a standard that supports accurate analytics and clean handoffs within and across regions. Complete work within the dedicated SLAs, and raise it early when a case is at risk of slipping rather than after it has. Your Expertise: 6+ years of experience in customer support or front-line work handling escalated, sensitive cases, including crisis or survivor-facing work such as a crisis line, victim advocacy, emergency response, or trust and safety. Proven track record of working collaboratively with multi-functional leads in a matrixed organization. Experience working cross-functionally in a fast-paced environment. Strong organizational skills and attention to detail. Strong communication and interpersonal skills. Ability to stay focused with a calm demeanor in stressful situations. Ability to work a flexible schedule, including nights and weekends as needed. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is for an existing vacancy within the organization.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $85,000 — $100,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Workplace team is responsible for delivering welcoming, functional, and beautiful environments across the globe, and for ensuring that Stripe's real estate portfolio evolves to stay aligned with our mission and the needs of our users. What you'll do As a Workplace Design Coordinator at Stripe, you will help maintain and improve design quality across our global office portfolio. In this role, you will manage design standards and portfolio knowledge, review test fits and design submissions, identify design improvements for existing sites, and support strategic design programs spanning vendor partnerships, wellness, sustainability, and practical applications of artificial intelligence (AI). The ideal candidate combines strong design judgment with excellent communication and organizational skills, research chops, and follow-through. You can evaluate design information, synthesize findings, maintain clear documentation, and coordinate work across cross-functional internal teams and external partners with tact and precision. Responsibilities Design standards and portfolio knowledge: Maintain Workplace Design resources, including design guidelines, office categories, project books, and portfolio documentation; support updates to guidelines incorporating learnings from completed projects and portfolio audits; and create self-service tools that help internal teams and external partners understand and apply design standards Design review and portfolio improvements: Review test fits, design presentations, drawings, material selections, and project documentation to identify inconsistencies and provide design feedback, including what needs to change and why; partner with regional teams to audit and update existing offices, identify and understand user feedback and trends, and track recurring design issues to inform future recommendations and small-scale pilots Strategic design programs: Coordinate design work streams for bulk-deal and strategic vendor partnerships, and support wellness, sustainability, and inclusive design goals by establishing practical ways to track progress and research compliant products Innovation and practical AI: Explore, test, and document practical applications of AI for design research, documentation, portfolio analysis, and knowledge sharing, and translate pilot results into actionable guidance or self-service tools Cross-functional collaboration: Partner effectively with internal stakeholders, consultants, vendors, and cross-functional teams, including those working on audiovisual (AV)-integrated spaces, to deliver consistent design execution across portfolio touch points This role requires domestic and international travel Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements Bachelor's degree in interior design, architecture, design strategy, or a related field; experience in workplace design, interior design, architecture, or design strategy; and strong visual and spatial design judgment, design acumen, and familiarity with workplace wellness, sustainable design, accessibility, or inclusive design principles Proven experience reading and reviewing architectural plans, test fits, design drawings, material selections, and specifications; strong research and problem-solving skills; and a track record of translating research findings into actionable design recommendations Proficiency with design tools such as Revit, AutoCAD, and/or Bluebeam, planning applications such as Asana, and Google Drive and Google Slides Curiosity about AI and emerging tools, paired with a practical, thoughtful approach to experimentation and workflow enhancement Ability to independently manage defined work streams while seeking direction on novel, ambiguous, or high-impact decisions; excellent organizational skills and attention to detail; and strong leadership, relationship management, and written, visual, and verbal communication skills Preferred qualifications National Council for Interior Design Qualification (NCIDQ) certification or an architecture license, including either credential in progress Experience and/or interest in sustainable design and wellness, including WELL, Leadership in Energy and Environmental Design (LEED), or similar standards 5+ years of experience in technology-forward workplace design Design experience with hospitality, food and beverage spaces, or event spaces Strong cross-functional partnership experience, particularly with AV-integrated spaces Knowledge of Photoshop, Illustrator, SketchUp, and 3ds Max Experience with Rhino and Grasshopper

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Managed Support team enables platforms using Stripe Issuing and Treasury to provide high-quality support to their cardholders and account holders without building the full operation themselves. The team delivers branded and specialized support across areas such as account access, card management, transactions, fraud, disputes, and complaints, while owning the operational readiness and ongoing performance of each program. Working closely with Product, Engineering, Sales, and platform partners, Managed Support provides a scalable, reliable, and compliant customer experience as Stripe's customers launch and grow their financial products. What you'll do In this role, you will be managing up to 10 Operations Associates and act as their primary point of contact for performance management, coaching and planning. The Associates under your management are responsible for resolving our users' most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction. To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience. Responsibilities Guide the team in troubleshooting and resolving external user issues. Own operational performance, setting clear goals and driving delivery against individual and team KPIs. Manage capacity, scheduling, workload allocation, and day-to-day priorities. Ensure team members have the skills, tools, and resources needed to succeed. Identify and implement process improvements that increase productivity, reduce manual effort, and improve the user experience. Foster a culture of continuous improvement by refining team processes and procedures. Coach and mentor team members through structured career development conversations, continuous feedback, and formal performance reviews. Build an engaged, motivated, inclusive, and welcoming team environment. Support recruitment and hiring initiatives. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience leading operations teams as a team lead Excellent interpersonal and communications skills Exemplary planning and time management skills Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results Previous experience mentoring others and are able to constructively provide feedback to others Ability to motivate the team and keep them engaged in an otherwise structured process Proven ability to be subject matter experts in the relevant line of business Prior experience in customer service or internal/external user-facing operations Preferred qualifications Experience in delivering weekly and monthly business metrics and reporting Experience in new process launch and continuous improvement