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Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a Compliance Associate on the AML/CTF Compliance team, you'll help execute the anti-money laundering and counter-terrorist financing programs for Coinbase Custody International, the CBIE Trust, and Coinbase Bermuda, ensuring Coinbase meets its regulatory obligations under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended), Central Bank of Ireland (CBI) requirements, and the Bermuda Proceeds of Crime Act. This team protects Coinbase's customers and licenses by maintaining robust AML/CTF controls, transaction monitoring, and regulatory reporting across these entities. You'll support the MLRO with day-to-day compliance operations, including suspicious transaction reporting, customer due diligence reviews, and regulatory correspondence, directly contributing to the strength of Coinbase's financial crimes compliance posture. What you'll do: Support the execution of Coinbase's AML/CTF compliance program, including transaction monitoring, alert review, and escalation of suspicious activity in line with regulatory expectations and internal policies. Prepare and file Suspicious Transaction Reports (STRs) and other regulatory filings for assigned entities, ensuring accuracy, completeness, and timely submission to the relevant authorities. Conduct customer due diligence (CDD) and enhanced due diligence (EDD) reviews, assessing customer risk profiles and escalating complex or high-risk cases to senior team members. Maintain accurate compliance records and documentation to demonstrate adherence to AML/CTF regulations, internal policies, and local supervisory expectations across all covered entities. Monitor regulatory developments across Ireland and Bermuda, flagging relevant changes to the MLRO and contributing to policy and procedure updates. Partner with internal teams including CX, Legal, and Operations to ensure consistency in compliance processes and support responses to regulatory inquiries or examinations. Required Skills and Experience: 2+ years of experience in AML/CTF compliance, financial crimes, or a related compliance function within financial services, fintech, or a regulated entity. Working knowledge of AML/CTF legislation, including the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended), CBI guidance, EU Anti-Money Laundering Directives, the EU's Anti-Money Laundering Regulation (AMLR), and the Bermuda Proceeds of Crime Act. Demonstrated experience conducting customer due diligence (CDD/EDD) reviews, transaction monitoring, and preparing suspicious transaction reports or equivalent regulatory filings. Familiarity with compliance case management tools and the ability to manage a high volume of concurrent reviews and regulatory deadlines with accuracy and thoroughness. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): €79.900 — €79.900 EUR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are seeking an experienced Sales Operations Manager to partner with our Sales team for Mid-Market, Enterprise & Strategic segments. In this role, you will serve as a business partner on the Regional Sales Operations team, playing a critical role in helping Figma Sales scale revenue across both our self-service and assisted sales motions. This role is available to hire from our US hubs and remote locations. Preferable is in New York City.  What you'll do at Figma: Serve as a trusted thought partner and strategic advisor to the SVP of AMER Sales — translating business performance, market trends, and field insights into clear recommendations that shape regional priorities, guide investment decisions, and accelerate growth. Assist the forecasting process for Mid-Market, Enterprise & Strategic, bringing rigor and repeatability to pipeline reviews  Lead and elevate the operating cadence — MBRs, QBRs, weekly forecast reviews — by synthesizing trends, surfacing risks and opportunities, and driving leadership to clear, timely decisions. Shape the organizational foundation across the segments by recommending headcount, org design, quota structures, and book-of-business allocation — ensuring the business is set up to scale efficiently and equitably. Build and maintain intelligence systems — dashboards, performance reports, and automated insights — that leverage AI to compress the time from data to action for sales and finance leadership. Deploy AI tools and workflows to continuously improve operational processes: from pipeline analysis and forecasting accuracy to identifying patterns in rep performance and segment health that would be impossible to surface manually. Partner cross-functionally with Sales Systems, Finance, and Data Science to uphold data quality and governance standards — ensuring the insights leadership relies on are trustworthy, timely, and actionable. We'd love to hear from you if you have: 5+ years of sales operations experience, preferably in a high-growth SaaS environment. Strong analytical and technical skills, with proven expertise in Salesforce, SQL and BI tools (specifically Sigma). Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude Code and Codex Strong communication skills with the ability to translate complex analysis into clear, actionable insights and deliver sophisticated models, spreadsheets, and executive presentations to senior leadership. While not required, it's an added plus if you also have: Deep SQL knowledge and experience with Sigma and Gong At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.  Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $296,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The UX Platform team aims to improve workflows in the Figma Ecosystem, with a focus on the user experience at the boundary of different features and products. Our goal is to make distinct features within the design editor feel more connected so that both new and experienced users can move as quickly as possible through their creative process. The team tackles complex core product and platform challenges with real revenue implications, shaping Figma's product experiences across teams and impacting how millions of people design and build together every day. We build thoughtful, extensible UI patterns that help our product suite feel more familiar and intuitive. Given the reach of the features and experiences we build, we have an exceptionally high bar for product quality and craftsmanship. Most recently, the team has been focused on improving Agent-driven workflows in the design editor. This is a full time role that can be held from one of our US hubs or remotely in the United States.  What you'll do at Figma: Manage and support a team of experienced engineers to build new features that better connect Figma's multi-product ecosystem Champion a strong engineering culture rooted in inclusivity, velocity, and technical excellence Partner with product, design and engineering leadership to set strategy, priorities, and mission for teams and projects Work closely with cross-functional partners and other engineering teams to build and support a culture of doing great work together for our engineering team by investing in team culture, mentorship, and meaningful work Grow your career in a collaborative and creative engineering community We'd love to hear from you if you have: 2+ years of engineering management experience and leading a high output engineering team 6+ years of frontend or fullstack engineering experience Demonstrated leadership skills in building a high-performing and highly engaged engineering team; including a proven track record of motivating, mentoring, and guiding senior engineers Experience building product roadmaps with product, design, and data-science partners Proven success balancing technical quality work alongside feature development Strong written and verbal communication skills, especially in cross-functional settings While it's not required, it's an added plus if you also have: Success working in highly complex and ambiguous product spaces Experience shipping cross-product features and tools at high velocity Strong collaboration experience across engineering teams and organizations At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.  Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $258,000 — $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. Its flexible platform combines a relational database, custom applications, automations, and AI, giving teams the building blocks to create solutions around the way they actually work.  Just like Lego blocks, what our customers can build with Airtable is virtually limitless.  That flexibility is why more than 500,000 organizations, including 80% of the Fortune 100, use Airtable to power critical work across their businesses. We're builders at heart, and we're looking for builders who want to expand what's possible in Airtable and what the world can build with it. We're looking for someone excited to pitch the vision of Airtable, implement creative solutions and negotiation tactics that mitigate churn, and identify new and strategic opportunities at renewal time that drive expansion. As a Renewals Associate on our Sales team, you will be the architect of these conversations, and will collaborate with multiple internal stakeholders (Account Executives, Customer Success Managers, Deal Desk, etc.) to help to ensure that our customers realize value, and are set up for longterm, sustained success with Airtable.  What you'll do You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role  You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments You will maintain and report an accurate rolling 90-day forecast of renewals in your territory You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Develop playbook for renewal engagement maximizing revenue retention  Who you are 2+ years of quota-carrying Post-Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization Strong negotiation skills and demonstrated capability closing large, complex contracts  Strong collaboration skills and successful experiences working with internal XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)  Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives Approaches work with empathy, craftsmanship, and a growth mindset - you are a self motivated and proactive team player  Solid understanding of Enterprise SaaS applications and collaboration technology Consistent track record of achieving personal and team goals History of thriving in a rapidly changing environment   What we offer Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience.  For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is $98,000 - $127,700 USD. For all other work locations (including remote), the range is $88,000 - $115,400 USD. Our total compensation package also includes the opportunity to receive benefits and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable . Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant .  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

We are looking for a Recruiting Sourcer to play a key role in the continued growth and success of Datadog by finding exceptional talent. The Recruiting Sourcer will partner closely with Recruiters to develop creative and tailored strategies to engage passive candidates. You will be the first point of contact for new candidates in the hiring process, playing a critical role in identifying great candidates and telling the Datadog story. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Generate and maintain active and passive candidate pipeline for complex, hard-to-fill positions using various sources such as: LinkedIn Recruiter, Gem, Sourcing Campaigns, Google X Ray searching, previous event attendee lists, etc..  Amplify and champion job openings internally and work with our employee base to find hidden talent in their networks.  Develop and implement strategic sourcing plans and track progress throughout the search to be shared with stakeholders Use your own research to get creative on where to find talent that otherwise might stay off the radar including diverse talent Map out the talent market, keeping a pulse of talent flow, market attrition, and which companies employ the talent we are after  Specialize in event/project management, messaging analysis, creative prospecting, and stakeholder engagement  Who You Are: An established Recruiter or Sourcer with 3+ years of experience working for a search firm or in-house recruiting team for high volume recruiting An individual with a high sense of urgency, strong communication skills and detail-oriented Tenacious and passionate about sourcing and engaging candidates  Able to work independently and simultaneously on multiple roles An individual with a proven track record of engaging talent through tools with an ability to turn passive prospects into candidates  Creative, innovative, intellectually curious and results driven   Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:   Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities  Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

We're looking for someone to join the Datadog Procurement team and help expand the Strategic Sourcing group. Make an impact by being a trusted analyst in several buying categories and continue to prove the value that Strategic Sourcing brings to the organization.    At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You'll Do:   Leverage AI tools (e.g., Claude, ChatGPT) to enhance market research, accelerate data analysis, and improve efficiency in sourcing workflows Identify opportunities to incorporate automation and AI into procurement processes to drive scalability and smarter decision-making Support and execute sourcing strategies directed by sourcing managers with a specific focus in G&A categories (People Team, Finance, Legal, Real Estate) Develop strong relationships with stakeholders and assist teams to independently evaluate their best practices and adopt a value-driven mindset when purchasing on behalf of the organization Lead and execute Sourcing events (RFx) Negotiate pricing and other business terms with vendors on net-new purchases and renewals Manage the renewals list for designated categories and ensure accuracy of information and proactive communication Analyze spend data and identify potential cost savings opportunities Create pricing models based on vendor proposals to quantify various buying scenarios Build license forecast models and utilization analyses for enterprise software renewals to help uncover usage and savings opportunities Collaboratively align with adjacent functions like FP&A on utilization and forecast models Operate effectively in ambiguous or evolving problem spaces, helping bring structure, clarity, and forward momentum to loosely defined sourcing initiatives Monitor market trends that impact spend categories and provide recommendations to adapt and mitigate risk Who You Are: Experienced in 2-3+ years supporting procurement through strategic sourcing with a history of data analysis and negotiated savings in the focus categories Able to analyze and present complex data and work with internal business units and leadership on business cases for net new contracts and strategic renewals Experience at a high-growth company and understands the nuances of increasing headcount, working on global initiatives, leveraging buying power and breaking down potential silos Proven track record of creating partnerships with stakeholders Proficient at analyzing cost related to future growth and current demand Demonstrated curiosity and willingness to experiment with AI tools to improve personal productivity and team workflows Ability to translate emerging technologies (including AI) into practical applications within procurement and sourcing contexts Strong problem-solving mindset with the ability to create structure where processes or data may be undefined Experience in becoming systems subject matter expert Willing to engage in innovative stretch projects Understands optimization levers such as demand management, consolidation, price negotiation, etc. Someone who holds a Bachelor's degree in a related field Experience with Zip is a plus Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:   Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Employee-focused best in class onboarding Internal mentor and cross-departmental buddy program Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $89,000 — $130,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

You will have the opportunity to shape, mold, and impact how fast we grow, the way we're viewed, and the candidate experience. We are looking to hire a Recruiter who will be responsible for finding the best talent; you will be the face of recruiting at Datadog! You will be the first point of contact for new candidates in the hiring process, playing a critical role in identifying great candidates, telling the Datadog story and ultimately turning great candidates into great employees.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our  What You'll Do:   Find qualified talent for our open roles via sourcing, job posts, referrals, and agencies Screen candidates to ensure their qualifications match the open roles Collaborate with leadership to design or streamline interview processes  Ensure follow up and closure for all interviewed candidates Negotiate compensation with qualified candidates Enhance our recruitment process through training interview teams Leverage Greenhouse to track candidate progress through funnel, resurface existing talent, and keep consistently clean data for reporting  Ensure candidates have an excellent interview experience - regardless of outcome   Who You Are:   Experienced in full-lifecycle recruiting, with 2-5 years either in-house or in a staffing agency environment A sourcing master in your ability to identify where top talent lives Autonomous with a demonstrated ability to work independently and simultaneously on multiple positions Exceptional at selling value proposition, negotiating and closing great candidates  Skilled at operating with a sense of urgency in all stages of the recruiting cycle Able to successfully navigate an ever-changing process Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:   Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities  Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Datadog Major Accounts Team is focused on driving new business and expanding the current Datadog footprint with our largest and most strategic clients. The success of the Major Accounts Team directly impacts the success of Datadog and is a highly visible position with bold revenue targets. We are searching for seasoned and successful Account Executives that have a passion for technology and a fast-paced sales environment. The Major Accounts Team has experienced unprecedented success since its inception in 2021 and we are continuing to expand the team. This is a lucrative opportunity for any driven and competitive salesperson.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Prospect into a targeted set of accounts while running an efficient sales process Nurture existing client relationships and grow the Datadog footprint Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of the customer's business Negotiate favorable pricing and business terms by selling value and ROI Demonstrate resourcefulness when faced with challenges Determine necessary steps to close business and gain customer validation Identify a robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 7+ years Enterprise software sales experience Experienced in selling Fortune 100 companies with the ability to win new business Experience managing a complex account team from multiple GTM Ecosystem partner functions to support Sales cycle Experience/success selling new solutions into accounts already leveraging core technical products Combination of leveraging existing customer contacts and net new PG to break into new BUs and sell net new products Have consistently met/exceeded direct sales goals Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company Willingness to travel over 50% of the time     Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Giving programs Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $1 — $1 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Datadog Major Accounts Team is focused on driving new business and expanding the current Datadog footprint with our largest and most strategic clients. The success of the Major Accounts Team directly impacts the success of Datadog and is a highly visible position with bold revenue targets. We are searching for seasoned and successful Account Executives that have a passion for technology and a fast-paced sales environment. The Major Accounts Team has experienced unprecedented success since its inception in 2021 and we are continuing to expand the team. This is a lucrative opportunity for any driven and competitive salesperson.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Prospect into a targeted set of accounts while running an efficient sales process Nurture existing client relationships and grow the Datadog footprint Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of the customer's business Negotiate favorable pricing and business terms by selling value and ROI Demonstrate resourcefulness when faced with challenges Determine necessary steps to close business and gain customer validation Identify a robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are: Someone with 7+ years Enterprise software sales experience Experienced in selling Fortune 100 companies with the ability to win new business Experience managing a complex account team from multiple GTM Ecosystem partner functions to support Sales cycle Experience/success selling new solutions into accounts already leveraging core technical products Combination of leveraging existing customer contacts and net new PG to break into new BUs and sell net new products Have consistently met/exceeded direct sales goals Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company Willingness to travel over 50% of the time     Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global Spring Health benefits for employees and dependents age 6+ Competitive global benefits Giving programs Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $1 — $1 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies from the world's largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Seller Experience & Insights team is responsible for ensuring Stripe's Go-to-Market teams have the tools, systems, processes and policies they need to sell effectively. We identify friction in how sellers get work done, translate seller needs into scalable solutions and partner across Product, Engineering, Data Science, Sales Operations and Enablement to improve productivity and the quality of Stripe's customer engagement. What you'll do Stripe is evolving how Sales Development Representatives identify, engage and qualify prospective users. Agentic workflows can remove repetitive work and help SDRs focus their time on judgement-rich customer conversations. Realising that value requires more than introducing new tools: it requires a coherent end-to-end experience across targeting, outreach, task execution, lead handoff, follow-up, qualification and reporting. You will own the business experience and improvement roadmap for Stripe's SDR workflows. You will work closely with SDRs and their leaders to understand how work happens today, identify the highest-value sources of friction and shape tools, processes and policies that make the organisation more effective. Your initial coverage will be Stripe's agentic outreach solution and Gong Engage , including how these capabilities interact with Salesforce, Orum, Gmail, LinkedIn and supporting routing and data services. Over time, the remit may expand to other parts of the SDR tooling and workflow ecosystem. You will act as the connective tissue between frontline sellers and the teams that build and operate these capabilities. You will turn ambiguous problems into clear requirements, prioritised roadmaps, measurable launches and continuously improving workflows. Responsibilities Own the end-to-end SDR experience roadmap across account and contact sourcing, targeting, outreach, task execution, handraiser management, meeting disposition and qualification. Lead the business product and operational strategy for Stripe's agentic outreach solution and Gong Engage within Sales Development, ensuring agentic and seller-led workflows solve meaningful seller problems and fit coherently into the broader SDR operating model. Own the experience across the hand-offs between Stripe's agentic outreach solution and Gong Engage, including cadence creation, SDR task execution, prospect responses, meeting hand-offs and downstream activity capture. Map current workflows and redesign them to reduce manual work, duplicate actions, context switching and avoidable failure points across SDR tools and systems. Establish scalable mechanisms to capture, synthesise and prioritise SDR and manager feedback, combining qualitative insight with product usage, workflow, support and pipeline data. Translate frontline needs into clear business requirements, user journeys, success criteria and prioritised recommendations for Product, Engineering, Data Science, Sales Systems and Operations partners. Define and monitor the metrics that matter across productivity, adoption, workflow health, data quality, follow-up speed, pipeline quality and prospect experience. Partner with Sales Development leadership, Sales Operations and policy owners to ensure tooling and workflow design reflects routing, territory, rules-of-engagement and qualification requirements. Build launch and change-management plans with Enablement and Communications so that new capabilities are understood, adopted and embedded in daily SDR work. Create governance and operating rhythms for agentic workflows, including release readiness, feedback triage, incident escalation, experiment review and post-launch iteration. Identify opportunities to simplify or consolidate the SDR tooling landscape and develop evidence-based business cases for investment, deprecation or process change. Represent the SDR experience in cross-functional planning and communicate trade-offs, progress, risks and results clearly to frontline teams and senior leaders. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 3-5+ years of experience in program management, product operations, revenue operations, sales operations, product management or process improvement in a technology or high-growth environment. 2+ years of experience building, improving or supporting Sales Development or broader GTM workflows, data and systems. Demonstrated success leading complex, global and cross-functional initiatives from problem definition through launch, adoption and iteration. Strong understanding of how modern prospecting and sales-development workflows operate, including targeting, contact sourcing, outreach, lead routing, qualification and CRM activity capture. Ability to map complex user journeys, identify root causes and translate ambiguous seller problems into clear requirements and prioritised solutions. Strong analytical skills, including the ability to define success metrics, interpret workflow and funnel data and use evidence to make trade-offs. Experience partnering effectively with technical teams and communicating across frontline, operational, product and executive audiences. A proactive, low-ego and hands-on working style, with comfort moving between strategy and detailed execution in a rapidly changing environment. Strong change-management skills and a track record of driving adoption, not just delivering a launch. Preferred qualifications Direct experience in Sales Development, SDR Operations or the design of SDR productivity programs. Familiarity with Salesforce and sales-engagement, conversation-intelligence, dialing, enrichment or routing platforms such as Gong, Orum, Salesloft, LinkedIn Sales Navigator or comparable tools. Experience designing or operating AI-assisted or agentic workflows, including human-in-the-loop controls, quality measurement and responsible-use guardrails. Experience with experimentation, funnel analysis, SQL or business-intelligence tools. A strong understanding of data quality, routing, rules of engagement and the downstream effects of workflow changes on reporting and seller incentives. Experience developing enablement, documentation or operating mechanisms for global sales teams. A passion for understanding seller behaviour and improving both employee and prospective-user experiences.

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Product Marketing team's mission is to generate customer insights that inform Stripe's product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We are looking to hire a Product Marketing Manager to own end-to-end go-to-market strategy for Stripe Subscriptions to help businesses build, launch, and scale recurring revenue models. What you'll do As a Product Marketing Manager for Subscriptions, you will set the go-to-market strategy for our subscription management offerings, translating customer needs and market dynamics into positioning, launches, and programs that drive adoption and growth. Set go-to-market strategy — Build and own the end-to-end go-to-market strategy for subscription management offerings, defining target audiences, priority use cases, routes to market, and measures of success. Champion the customer — Develop deep insight into the needs of businesses with recurring revenue models through customer research, market analysis, and close partnership with user-facing teams; translate those insights into product and commercial recommendations. Shape positioning and messaging — Create clear, differentiated narratives that make complex billing and monetization capabilities accessible and compelling to businesses ranging from startups to global enterprises. Lead product launches — Partner with Product, Engineering, Sales, Partnerships, and Demand Generation to bring new capabilities to market, coordinating launch plans and enabling teams to deliver a consistent customer experience. Drive adoption and growth — Design and execute programs that increase awareness, activation, and sustained usage across priority customer segments, using data and experimentation to improve performance. Enable customer-facing teams — Equip Sales and other user-facing teams with the insights, content, and tools they need to communicate value, navigate customer needs, and accelerate adoption. Measure and optimize impact — Define goals and success metrics, synthesize qualitative and quantitative signals, and turn results into actionable recommendations for product and go-to-market teams. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. Minimum requirements 7+ years of product marketing or growth marketing experience at a technology company, with a track record of independently owning end-to-end go-to-market strategy and execution. Experience marketing complex B2B software, financial technology, billing, payments, or other products that require translating technical concepts into clear customer value. Demonstrated ability to develop positioning and messaging, lead product launches, and drive adoption across multiple customer segments. Strong customer orientation and analytical judgment, with experience combining research, market insight, and performance data to shape strategy and influence product decisions. Excellent written and verbal communication skills, with the ability to create compelling narratives for executive, technical, sales, and customer audiences. Proven cross-functional leadership and stakeholder management skills, including the ability to influence and deliver results across Product, Engineering, Sales, and Marketing teams.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb a pris le jour en 2007 lorsque deux Hôtes ont accueilli trois invités dans leur maison de San Francisco, et compte depuis lors plus de 4 millions d'Hôtes qui ont accueilli plus d'un milliard d'invités dans presque tous les pays du monde. Chaque jour, les Hôtes proposent des séjours et des expériences uniques qui permettent aux invités de se connecter de manière plus authentique aux communautés. La communauté que vous rejoindrez :  L'équipe AirCover a pour mandat de concevoir, de bâtir, de lancer et de gérer les activités d'AirCover au sein d'Airbnb. Nous avons une grande responsabilité envers notre communauté d'hôtes et de voyageurs : être là lorsque les choses ne se déroulent pas exactement comme prévu avec leurs réservations. Les défis seront nombreux au cours des prochaines années, et nous sommes à la recherche d'une personne pour nous aider à coordonner nos priorités et à offrir une expérience irréprochable à notre communauté. L'équipe Claims Experience fait partie de l'équipe AirCover. Elle offre un soutien haut de gamme à nos utilisateurs en adaptant l'expérience et les services proposés à leurs besoins particuliers, afin que chacun puisse accueillir des voyageurs et voyager en toute confiance. Nous cultivons une compréhension et une empathie profondes envers les attentes de chacun de nos clients, et nous allons au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de réclamation, du début à la fin. L'équipe assure la réussite opérationnelle de l'ensemble des produits AirCover et offre une exécution sans faille grâce à la qualité et à la rapidité de nos échanges, tout en veillant à la fidélisation de la clientèle et à la croissance continue de notre communauté Airbnb. La différence que vous ferez : Vous aurez pour mandat de comprendre les besoins uniques de nos clients et d'aller au-delà des attentes pour créer des interactions personnalisées qui laissent une impression durable tout au long du processus de réclamation, du début à la fin. Vous traiterez nos clients avec cohérence, équité et empathie, de sorte qu'ils se sentent écoutés et compris. Vous adapterez le soutien offert à leurs besoins particuliers afin de régler les problèmes efficacement, à la satisfaction de toutes les parties. En améliorant l'expérience client de bout en bout, vous contribuerez à accroître les taux de fidélisation et à permettre à chacun d'accueillir des voyageurs et de voyager sur Airbnb en toute confiance. Une journée typique :  Évaluer, examiner et régler les réclamations soumises pour les produits AirCover (y compris, sans s'y limiter, les réclamations liées à la protection des hôtes contre les dommages), notamment des réclamations de valeur élevée et de grande complexité qui exigent des enquêtes approfondies et des négociations pour en arriver à des résultats satisfaisants Surveiller de près les indices de fraude et atténuer les risques associés aux individus malveillants afin de protéger la marque Airbnb et sa communauté Vérifier tous les faits et éléments de preuve pertinents pour déterminer l'issue de chaque dossier, dans le respect des politiques et des processus internes Aller au-delà des attentes pour créer des interactions personnalisées et offrir un soutien haut de gamme exceptionnel tout au long du processus de réclamation, en adaptant l'expérience proposée et en veillant à répondre aux besoins et aux préférences de chaque utilisateur avec le plus grand soin et la plus grande attention Renseigner et guider continuellement les utilisateurs au sujet de nos produits, de nos conditions et de nos politiques AirCover afin de faciliter le règlement de leurs demandes Collaborer étroitement avec les parties prenantes et les administrateurs de réclamations tiers afin de s'entendre sur les stratégies de traitement des dossiers et d'assurer un règlement rapide pour nos utilisateurs Communiquer régulièrement avec les superviseurs et le gestionnaire pour faire le point sur l'état des réclamations Maintenir un haut niveau de confidentialité pendant les enquêtes Cerner les lacunes dans les processus, les méthodes de travail ou les politiques, et transmettre des commentaires aux échelons supérieurs au besoin afin d'améliorer continuellement l'expérience de nos clients Agir à titre d'expert ou d'experte en la matière pour les initiatives de changement et les projets interfonctionnels de l'organisation Aircover Scaled Ops and Optimization, notamment en aidant les parties prenantes internes à mettre à l'essai, à peaufiner, à concevoir et à déployer de nouveaux produits et processus internes Votre expertise : 5 ans ou plus d'expérience dans le secteur de la technologie financière (fintech) ou dans un rôle axé sur l'expérience client, dont au moins 1 an en traitement de réclamations d'assurance, idéalement des réclamations pour dommages matériels, tant de l'assuré que de tiers Esprit critique et capacité éprouvée à résoudre des problèmes clients complexes et à rendre des décisions d'indemnisation de façon cohérente et équitable, dans le respect des modalités des polices et des processus établis Excellentes communication à l'oral et à l'écrit, et expérience des échanges avec la clientèle par divers canaux, dont le courriel, la messagerie et le téléphone Écoute active afin de cerner les besoins des utilisateurs et de leur offrir des recommandations et de l'aide personnalisées Capacité d'expliquer avec assurance et clarté des enjeux complexes et délicats aux clients Capacités analytiques, sens de l'organisation et capacité de travailler de façon autonome dans un contexte où les priorités changent rapidement Habiletés de négociation pour régler les problèmes des clients rapidement et efficacement Orientation vers les solutions et les résultats, avec la capacité d'équilibrer la prévention de la fraude et une expérience utilisateur positive Calme et empathie, avec la capacité de s'adapter à toute situation en personnalisant les réponses et en renseignant notre communauté, tout en gardant son sang-froid dans les situations difficiles Un horaire de travail régulier de 5 jours par semaine (40 heures), établi d'un commun accord avec votre superviseur, qui inclut des fins de semaine ainsi que des jours fériés, y compris ceux de l'entreprise. Déplacements (s'il y a lieu) Expérience de la conduite d'initiatives de changement ou de projets interfonctionnels visant l'atteinte d'objectifs stratégiques Expérience de collaboration avec des parties prenantes internes et des administrateurs tiers pour régler des réclamations complexes de façon rigoureuse, efficace et rapide Une maîtrise du français et de l'anglais, à l'oral comme à l'écrit; la connaissance de toute autre langue constitue un atout. Votre emplacement : En raison de la nature de ce poste, le candidat retenu devra être basé au Canada pour pouvoir effectuer son travail. Actuellement, les employés peuvent être situés dans : la Colombie-Britannique, l'Ontario, le Québec, l'Alberta ou le Saskatchewan. Cette liste est continuellement mise à jour, veuillez vérifier avec nous si les provinces dans lesquelles vous vivez figurent sur la liste. Si votre poste est employé par une autre entité Airbnb, votre recruteur vous informera des provinces dans lesquelles vous êtes éligible pour travailler. Notre engagement envers l'inclusion et l'appartenance : Airbnb s'engage à travailler avec le vivier de talents le plus large possible. Nous pensons que la diversité des idées favorise l'innovation et l'engagement, et nous permet d'attirer des personnes créatives et de développer les meilleurs produits, services et solutions. Toutes les personnes qualifiées sont encouragées à postuler. Nous nous efforçons également de proposer un processus de candidature et d'entretien inclusif pour les personnes handicapées. Si vous êtes un candidat handicapé et avez besoin d'aménagements raisonnables pour soumettre une candidature, veuillez nous contacter à l'adresse : raisonnableaccommodations@airbnb.com. Veuillez inclure votre nom complet, le poste pour lequel vous postulez et les aménagements nécessaires pour vous aider dans le processus de recrutement.  Nous vous demandons de nous contacter uniquement si vous êtes un candidat dont le handicap vous empêche de remplir notre candidature en ligne. Nous utilisons des outils automatisés pour aider notre équipe de recrutement à examiner efficacement un grand nombre de candidatures. Toutes les décisions finales d'embauche sont prises par une personne humaine. Ce poste correspond à un poste vacant au sein de l'organisation. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $58,000 — $68,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.