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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Strategic Account Executive , you'll help expand GitLab's presence across Financial Services in Brazil by building trusted relationships with senior leaders at large organizations and guiding them through complex platform decisions. You'll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you'll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the Brazilian market. You'll work across pre-sales, post-sales, partner, marketing, and support teams, and we'll rely on you to bring strong account leadership, customer outcomes, and clear communication in English and Portuguese . Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you'll do Lead strategic account activity for prospects and customers across Financial Services in Brazil, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within Financial Services accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab's public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you'll bring 5+ years experience selling into large organizations and navigating complex Financial Services sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Portuguese for customer-facing and internal communication. Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab's values, with openness to transferable experience from adjacent technical or software environments. About the team The team focuses on growing GitLab's Financial Services business in Brazil by helping organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team's work sits at the intersection of strategic growth and customer transformation, with a focus on helping Financial Services organizations evaluate, adopt, and expand their use of GitLab across complex environments. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are seeking a detail-oriented Customer Experience (CX) Manager to join our team and drive customer satisfaction initiatives through data collection, analysis, and strategic reporting. This role focuses on capturing the voice of the customer and translating feedback into actionable insights that inform business decisions and improve customer experiences. This role offers the opportunity to be the voice of the customer within our organization and directly influence strategic decisions that enhance customer satisfaction and loyalty. Your Assignment Customer Engagement & Data Collection Coordinate with Engagement leadership to facilitate recurring Customer Review meetings with customer stakeholders Manage survey collection through various channels including live meetings, email and project team collected responses Ensure consistent data collection processes and maintain high response rates Data Analysis & Insight Generation Analyze quantitative metrics (CSAT, NPS) to identify trends, patterns, and areas of concern Review and categorize qualitative customer feedback to identify recurring themes and pain points Synthesize complex customer data into clear, actionable recommendations Track metrics against customer experience benchmarks and goals Strategic Reporting & Presentation Create comprehensive reports and dashboards that communicate customer sentiment to leadership Present findings and recommendations to executives, department heads, and cross-functional teams Develop compelling narratives that connect customer feedback to business impact Facilitate customer experience review meetings with organizational leaders Your Qualifications 3+ years experience in a customer experience role, professional services, or customers relationship management Knowledge of customer experience methodologies and best practices Experience with CRM systems and customer feedback management platforms Strong analytical skills with experience in statistical analysis and reporting Excellent written and verbal communication skills Experience presenting to senior leadership and stakeholders Excellent time management with the ability to prioritize tasks and manage engagement coverage workload Enthusiasm for working in a startup environment and the desire to engage with cross-functional departments Familiarity with using AI tools to drive operational process efficiencies Preferred Qualifications Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools Working knowledge of AWS cloud offerings and solutions Knowledge and understanding of cloud industry trends and new technologies Data analytics basics; viewing customer feedback data and proposing process changes Entry or mid-level cloud certification, e.g. AWS Cloud Practitioner Benefits 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture This role may require up to 25% travel, depending on business needs. NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence. The Operations Analyst will help translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk. You will partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution. This role will increasingly focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting. The ideal candidate is a strong critical thinker who can operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions when appropriate, and turn data into clear recommendations and action. Your Assignment Manage day-to-day operational activities for an assigned area of the business, developing a strong understanding of its demand, workforce, capacity, staffing needs, delivery risks, and business priorities. Analyze demand, capacity, skills, utilization, availability, pipeline, bench, and delivery requirements to identify risks, constraints, opportunities, and recommended actions. Manage staffing and resource-allocation workflows from demand identification through assignment, applying established governance while balancing customer needs, skills alignment, utilization, and enterprise capacity. Partner with Delivery, Sales, Talent, Finance, and other stakeholders to translate business demand into workforce plans and provide data-driven staffing, capacity, and hiring recommendations. Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions—not simply status updates. Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business. Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making. Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness. Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems. Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity. Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting. Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions. Your Qualifications Bachelor's degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience. 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment. Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions. Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities. Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution. Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership. Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools. Preferred Qualifications Familiarity with AWS, cloud consulting, or technology professional services environments. Familiarity with business intelligence and visualization tools such as Power BI. Exposure to GenAI and automation tools used to improve operational workflows, analysis, or decision-making. Advanced proficiency with Google Sheets and/or Microsoft Excel. Benefits Pay in USD 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world's top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we're building for the future. We want you to be a part of it! The Partner Operations & AI Automation Manager will play a pivotal role in driving operational excellence and partner program management. This role requires a strategic thinker with a strong understanding of business processes, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. The ideal candidate combines strong analytical and process improvement instincts with the technical ability to design, build, and deploy AI-powered workflows, and can clearly articulate problems, requirements, and solutions to both technical and non-technical stakeholders. RESPONSIBILITIES The Partner Operations Manager will organize, plan, and execute across the following areas: Operations & Process Improvement Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end. Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets. Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data. Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement. AI Automation & Agent Development Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes. Apply AI tooling (including but not limited to Claude, Gemini, and automation platforms) to high-impact, high-frequency operational tasks, with clear frameworks for prioritization, testing, and iteration. Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal. Understand and apply AI grounding, prompt design, and output validation to ensure accuracy and reliability of deployed agents. Systems Ownership & Technical Fluency Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms. Serve as a key contributor in the selection, deployment, and upkeep of tools — including leading evaluation frameworks for new platforms (e.g., Partner Portal rebuild on Drupal PaaS). Leverage Salesforce and Jira at a hands-on level: build reports and dashboards, manage workflow logic, and reconcile data across systems to surface actionable insights. Pull, clean, and analyze data from multiple systems to answer business questions and support partner program decision-making. Project Management & Cross-Functional Leadership Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements. Own project scopes, timelines, and accountability tracking across cross-functional stakeholders — ensuring progress without stalling as priorities shift. Partner with the Channel, Salesforce, and Engineering teams to clearly articulate operational needs, requirements, and proposed solutions. Serve as the primary point of contact for partner operations tools, managing partner requests and leading partner-facing communications. Foster a collaborative, knowledge-sharing culture across the team. QUALIFICATIONS Hands-on experience building and deploying AI agents or automated workflows — not just using AI tools, but designing and implementing them. Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation. Strong organizational and time management skills Desire and interest in working in a high-volume office atmosphere Ability to multitask and quickly shift focus Thrive in ambiguous, fast-paced environments by independently navigating unstructured data, defining new processes, and adapting to shifting business priorities Ability to complete multi-step tasks with a high-level of accuracy Excellent team-work, interpersonal, communication, and customer service skills Strong work ethic DESIRED EXPERIENCE 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination. Familiarity with Drupal or Drupal PaaS is a strong plus, particularly for candidates who will be contributing to Partner Portal scoping and implementation. AI-first driven mindset Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Strong working knowledge of Google Suite Strong working knowledge of Salesforce Experience with process improvement initiatives Experience working enterprise BI/reporting software such as Domo is a plus. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Strategic Account Executive , you'll help expand GitLab's presence across Brazil by building trusted relationships with senior leaders at large organizations and guiding them through complex platform decisions. You'll use a consultative sales approach to connect customer business needs with our AI-powered DevSecOps platform, helping teams improve developer productivity, reduce security and compliance risk, and move software delivery forward with more confidence. In this role, you'll support strategic accounts across the full customer journey, from early conversations through adoption, while helping us position GitLab as a leading DevSecOps partner in the Brazilian market. You'll work across pre-sales, post-sales, partner, marketing, and support teams, and we'll rely on you to bring strong account leadership, customer outcomes, and clear communication in English and Portuguese . Over your first year, your impact will come from building account plans for large organizations, developing new opportunities, and helping customers successfully adopt GitLab in ways that align to their business goals. What you'll do Lead strategic account activity for large prospects and customers across Brazil, providing direction throughout pre-sales and post-sales engagements. Develop opportunities within enterprise accounts through prospecting, relationship building, and a consultative understanding of customer business needs. Create account plans and customer proposals that clearly connect GitLab capabilities to organizational priorities and transformation goals. Coordinate with pre-sales, post-sales, and support teams to support successful product rollout and customer adoption. Generate qualified pipeline in partnership with strategic channel partners and support new customer development efforts. Contribute customer feedback and product ideas to GitLab's public issue tracker to represent the voice of the customer. Prepare activity and forecast reports, and help analyze wins and losses to improve future sales execution. Collaborate with marketing, account teams, product managers, and technical teams to share lessons learned and communicate customer needs clearly. What you'll bring 5+ years experience selling into large organizations and navigating complex enterprise sales cycles with multiple stakeholders. Ability to build and manage executive-level customer relationships with a high degree of ownership and follow-through. Skill in consultative selling, including shaping proposals, presentations, and formal quotes around customer business needs. Strength in negotiation, presentation, and closing conversations in a clear and effective way. Comfort working independently on complex projects while coordinating with cross-functional teams. Fluency in English and Portuguese for customer-facing and internal communication. Familiarity with GitLab or related tools, including Git, software development tools, application lifecycle management, or security and application security tools. Alignment with GitLab's values, with openness to transferable experience from adjacent technical or enterprise software environments. About the team The team focuses on growing GitLab's enterprise business by helping large organizations adopt a single platform for software delivery, security, and collaboration. This role works closely with cross-functional partners across sales, solutions, support, marketing, and product, and contributes to an asynchronous, distributed way of working that values transparency, accountability, and shared customer insight. The team's work sits at the intersection of strategic growth and customer transformation, with a focus on helping enterprises evaluate, adopt, and expand their use of GitLab across complex environments. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission Architect responsible for designing enterprise-scale data solutions within engagements, guiding technical direction, and ensuring high standards of performance, security, and scalability. Architects maintain primary depth in one core area (between Data Platform Development and Data Migration & Modernization) while maintaining architectural awareness across both. Your Qualifications Key Responsibilities: Lead architectural design for data platforms or modernization programs Ensure technical viability, scalability, and production readiness Communicate architectural decisions and trade-offs clearly Produce architectural documentation, assessments, and roadmaps Required Technical Qualifications Platform Architecture Focus: End-to-end modern data platform architecture design (lakehouse, ingestion, processing, access layers) Experience architecting scalable cloud-native systems Advanced distributed processing and streaming architectures Platform security, networking, and automation Cost estimation and performance optimization Migration & Modernization Architecture Focus: Leading multi-database migration and modernization initiatives Deep expertise in OLTP/OLAP system design and schema evolution Advanced performance tuning, HA/DR, and security patterns Cloud-native database architecture across managed services Migration strategy, cutover planning, and risk mitigation Across Both: Architecture documentation and standards enforcement IaC and automation strategy FinOps-aligned design Experience Requirements 6+ years in data engineering, database engineering, or architecture roles 3+ years designing cloud-based data solutions 3+ years in the AWS data landscape Language Advanced English (minimum C1). Benefits 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture This role may require up to 25% travel, depending on business needs. NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic's Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic's Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production. Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first. We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission This role is a Functional Consultant - Contact Center focused on contact center modernization, responsible for leading discovery workshops with customer stakeholders and translating business requirements into functional specifications, user stories, and acceptance criteria for Amazon Connect implementations. They use call listening and interaction analysis as a core discovery method, mining recorded voice and chat data to surface undocumented processes, score quality, and root-cause self-service containment failures, then convert those findings into AI agent scripts, process maps, and prioritized improvement recommendations. Serving as the primary liaison between customer stakeholders and Caylent's delivery team, they own BRDs, traceability matrices, and UAT facilitation while also mentoring junior BAs and contributing reusable discovery assets to strengthen the CXE practice. Requirements & Discovery Leads structured elicitation workshops with client stakeholders (contact center operations, IT, compliance) to document current-state processes, pain points, and target-state workflows, then breaks business requirements into discrete, ID-tagged functional requirements, user stories, and acceptance criteria before design work is scheduled. Maps legacy contact center processes (e.g. Avaya, Genesys, NICE) to Amazon Connect capabilities, identifying gaps, configuration options, and where custom development is required - favoring configuration over customization. Builds and maintains the live link between every requirement ID, the design decision addressing it, the epic/story implementing it, and the test case validating it. Runs the review gate before design starts and the verification gate before release (i.e. no ticket enters a sprint, and no story closes, without a traced requirement ID) Owns the intake of requirement changes, logs impact to the RTM, and hands schedule/budget impact to the technical PM rather than letting scope drift silently.. Runs requirement walkthroughs with architects and engineers before design starts, and with QA before test design - catching ambiguity before it becomes code. Process & Data Analysis Analyze contact center KPIs (AHT, containment rate, CSAT/NPS, Retention) to baseline current performance and define measurable success criteria for engagements Partner with engineering to define data models for Customer Profiles, Cases, and the Connect analytics data lake (Glue, Athena, QuickSight), ensuring reporting requirements are captured up front Document AI agent and self-service requirements: call/chat intents, escalation paths, containment targets, and guardrail/compliance needs for AI-driven interactions Call Quality & Interaction Analysis Conduct structured call listening and quality assurance reviews across recorded voice and chat interactions, scoring them against defined quality criteria - compliance adherence, process accuracy, soft skills, and resolution quality and packaging findings into QA reports and trend summaries for customer stakeholders Use call listening as a process-discovery method: mine recorded interactions to surface undocumented business processes, decision points, exception paths, and agent workarounds, then codify what agents actually do into current-state process maps that validate or correct stakeholder-described workflows Translate documented business processes into structured AI agent scripts and call guides, greetings, identity verification, decision trees, objection and exception handling, required compliance language, and closing sequences that standardize agent behavior and feed training materials, knowledge bases, and agent-assist tooling (e.g., Amazon Q in Connect) Perform formal evaluations of calls, chats, and cases using evaluation forms and scorecards (e.g., Amazon Connect Evaluations with Contact Lens), and synthesize results into performance-trend reporting for operations leadership Analyze interactions that escaped self-service to root-cause containment failures, misrecognized intents, missing self-service capabilities, authentication friction, confusing prompts, or premature zero-outs and convert findings into prioritized, evidence-backed recommendations for IVR and AI improvements that measurably raise containment rates Stakeholder Collaboration & Documentation Serve as the day-to-day liaison between customer business stakeholders and the Caylent delivery team, managing scope clarifications and change requests Produce clear, well-organized documentation: business requirements documents (BRDs), process flow diagrams, current/future-state maps, and UAT test plans Facilitate UAT sessions, triage defects and enhancement requests with stakeholders, and prioritize backlog items against business value and delivery timelines Support project governance: status reporting, RAID logs, and steering committee materials for contact center modernization programs Practice Contribution Contribute reusable discovery templates, requirement checklists, and process maps back to the CXE practice so future engagements start further ahead Support pre-sales: participate in discovery calls, help scope SOWs, and provide business-analysis input on estimates for contact center engagements Mentor junior Functional Consultants on contact center domain concepts and Caylent's discovery methodology Your Qualifications 5+ years of business analysis experience, including 1+ years supporting contact center, CCaaS, or customer experience technology implementations 5+ years experience in analyzing call center interactions as a process discovery methodology for mining patterns in call center interactions. Working knowledge of using Amazon Connect or a comparable CCaaS platform (Genesys, Avaya, Cisco, NICE) for finding, evaluating, and mining call center interactions. Demonstrated ability to write clear functional requirements, user stories, and acceptance criteria that engineering teams can build directly against Familiarity with contact center KPIs and operations concepts (AHT, containment, CSAT/NPS, SLA, Retention) Strong facilitation and stakeholder management skills; comfortable running workshops with both business and technical audiences Proficiency with requirements and diagramming tools (i.e. Jira, Confluence, Lucidchart/Visio, Figma) and basic SQL or reporting-tool literacy Proficiency with Microsoft Office tools (Excel, Word, Powerpoint) Preferred Qualifications Exposure to conversational AI / self-service requirements (Amazon Lex, Amazon Q in Connect, or comparable IVR/chatbot platforms) Experience in regulated verticals: government/public sector, healthcare (HIPAA), or financial services Consulting or client-delivery background Experience with data visualization tools (QuickSight, Tableau, Power BI) Experience in Python Experience with AI tools Benefits 100% remote work Generous holidays and flexible PTO Competitive phantom equity Paid for exams and certifications Peer bonus awards State of the art laptop and tools Equipment & Office Stipend Individual professional development plan Annual stipend for Learning and Development Work with an amazing worldwide team and in an incredible corporate culture NOTE: This position requires current legal authorization to work in the country where this position is located. Caylent is not able to sponsor visa or work permit applications at this time. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Caring deeply about our customers is one of our favorite Ashby Operating Principles in Support. As we continue to grow our Product Support Team with the customer experience at the heart of everything we do, we're excited to hire our first Manager of Product Support in the APAC region. In this role, you'll lead an incredible group of Technical Support Specialists, collaborate closely with a high-performing team of Support Managers, and help shape how we scale exceptional customer support globally. About this role: This is a unique opportunity to take ownership of a region. As our first regional manager in APAC, you won't just be managing a team. You'll be building and shaping how Support operates within an emerging region. This role requires someone who thrives in ambiguity, has a passion for building and can balance strategic foresight with operational execution. You'll need to be both a strong advocate for our customers and for your team, as we continue to grow Support in line with our ambitious company goals. You will partner with other Support leaders and Support Engineers to develop and implement effective support strategies, monitor key performance indicators, and resolve escalated customer issues. You will collaborate closely with Product, Engineering, and the broader Customer Success Teams to address customer needs, maintain support documentation, and uplevel the customer experience. You will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team. When you start, you'll work closely with our Director of Support, and alongside our Head of Support and VP of Customer Success . You'll inherit a team of ~5 Product Support Specialists and will grow this team further once you're ramped. Role Requirements: Support Leadership: You have a proven track record of leading and growing high-performing and highly technical B2B SaaS Support organizations, while driving a culture of excellence and empathy. Systematic thinking: You proactively address thematic customer issues and improve Support processes, leveraging Support technologies and innovative processes to enhance the efficiency and efficacy of the Support team. Customer-Centric: You have a deep understanding of B2B customer needs and have a history of ensuring outstanding support experiences. Strong Technical Background: You have experience working with complex B2B software products and can understand, troubleshoot, and communicate technical concepts effectively. While you may not be an engineer, you are comfortable discussing APIs, integrations, and system workflows with technical teams and translating that knowledge into actionable insights for the Support team. Timely Issue Resolution: You are invested in overseeing the resolution of complex technical issues in alignment of our SLAs. Analytical: You are comfortable using data and metrics to drive decision-making, continually improving both the team and customer experience. Technical Expertise: You are well versed in Support organizations, related KPIs, and related systems (ticketing, analytics, Help Center, etc.). You could be a great fit if: ⭐ You care deeply about both the customer and employee experience and derive satisfaction from enabling others to be successful. You strive to become a product and industry expert. You align with the goal of creating differentiation via the Support experience and being a go-to partner for your team members. You recognize the expertise the team possesses and are continuously striving to learn and maintain your own expertise in the product. Your peers describe you as being detail-oriented. You take pride in operational efficiencies and consider processes from a holistic perspective. You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. You love to coach and enable. You see every teaching moment as an opportunity and are excited to help teams grow functionally and expand their technical knowledge. You enjoy analyzing the Support journey and identifying opportunities for self-service and delivery improvements. You thrive in representing the voice-of-the-customer as you hone internal processes, as well as advocating for manageable and efficient processes for Support Specialists. You may not want to apply if: You're excellent at managing existing Support policies and practices, but identifying and rolling out new processes is not an area you're comfortable with. You do not want to handle customer-facing tickets, whether for escalation or ongoing learning. Managing the daily Support workload according to urgency, SLAs, and staffing is not something you're interested in. You need close oversight, a clearly carved out roadmap, or step-by-step guidance to succeed. This role requires comfort with ambiguity, initiative and a willingness to roll up your sleeves to build something you're passionate about. You believe there is one right way to provide support and measure success. Our Philosophy: Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. We want to offer deep expertise whenever we interact with prospects and customers – whether it be through scaled engagements (e.g. webinars), 1:1 conversations, or through written word (e.g. documentation). We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process. You can take a look at our Leadership Principles to get a sense of what we value in People Leaders at Ashby. The Interview: At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: 30 min - Recruiter Screen with Talent Team 45 min - Interview with Hiring Manager Take-Home Assessment - one week to complete 30 min "Support Management Approach" interview with another Support Leader Final Round: 30 min "Customer Experience" interview with a Customer Success leader 30 min "Team Insights" interview with two APAC Support Specialists 10 min - Closing Questions with Hiring Manager Chat with Benji, CEO Benefits: You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. You get to sell a product that our prospects & customers are truly excited about. Competitive compensation is offered. 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

At Instructure , we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are hiring a detail-oriented Accounts Receivable Clerk who will support the order-to-cash process by processing and reviewing sales orders for accuracy before they move forward to billing and invoicing. The specialist ensures every order is accurate, complete, properly approved, and aligned with customer account status, payment terms, pricing, and company policies. About the Job As part of the AR team, the Accounts Receivable Clerk plays an important role in ensuring billing accuracy and efficient order processing. You will work closely with cross-functional teams to confirm that customer orders are ready to be processed and invoiced without delays or errors. This position is ideal for someone with experience in Accounts Receivable, billing, order review, customer account reconciliation, collections support, or finance operations. The role requires strong attention to detail, clear communication, and the ability to identify issues before they affect customers, invoices, or month-end close timelines. What You Will Be Doing Process and Review sales orders for accuracy, completeness, pricing, discounts, taxes, payment terms, billing details, and potential discrepancies or order inaccuracies. Confirm customer account status, outstanding balances, payment history, and collection notes before processing and routing orders. Validate purchase orders, contracts, approvals, tax details, and required supporting documents. Identify missing information, duplicate orders, billing discrepancies, incorrect payment terms, pricing issues and contract mismatches before invoice generation. Coordinate with cross-functional teams to resolve order issues promptly focusing on accuracy and clear communication. Assist with customer account reconciliations, invoice corrections, credit memos, payment application and payment-related inquiries. Maintain accurate records of processed and reviewed orders, approvals, communications, and issue resolutions. Support month-end close by ensuring all orders are processed, reviewed and approved and ready for accurate and timely billing. Follow internal controls, company policies, documentation standards, and compliance procedures related to sales orders and receivables. Recommend process improvements to reduce billing errors, improve order accuracy, and strengthen the order-to-cash workflow. What You Need to Know / Have Experience in Accounts Receivable, Billing, Order Management, Finance Operations, Collections, or a related administrative finance role. Strong understanding of invoices, payment terms, customer balances, credit holds, collections activity, account reconciliation, and billing workflows. Ability to process and review sales orders, purchase orders, contracts, customer records, and account documentation with a high level of accuracy. Excellent attention to detail and the ability to spot discrepancies, missing information, and potential billing issues quickly. Strong organizational, analytical, and problem-solving skills. Clear and professional communication skills when working with internal teams and, when needed, customers. Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment. Proficiency with Microsoft Excel, Google Sheets, accounting systems, ERP platforms, or CRM/order management tools. Preferred Skills Experience with NetSuite and Salesforce, or similar ERP, CRM, billing, or accounting systems. Knowledge of order-to-cash, cash application and collections. Experience supporting billing deadlines, month-end close, invoice adjustments, or credit memo processing. Ability to document processes, track exceptions, and follow up on open order or billing issues. Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs. Comprehensive wellness programs and mental health support Learning and development resources, including professional development tools and tuition reimbursement, to support your growth The technology and tools you need to do your best work Motivosity employee recognition program A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification.

ABOUT NASH Nash is last-mile delivery infrastructure. We help the world's largest retailers and commerce companies orchestrate, optimize, and manage their delivery operations. Founded in San Francisco in 2021, backed by Andreessen Horowitz and Y Combinator, Nash works with enterprise customers across North America, Europe, APAC, and the Middle East. Our platform sits at the center of complex delivery operations: connecting carriers, optimizing routes, managing fleets, and giving operators the visibility and control they need to run delivery at scale. We're not a marketplace. We're the infrastructure layer that makes the whole system work. Every enterprise customer presents a different operational reality. A grocery chain running same-day delivery from hundreds of stores has different constraints than a retailer consolidating three carrier networks into one. Nash doesn't sell a fixed product off a price sheet. We design and configure the system around how each customer actually operates, then deploy with dedicated engineering and product support. THE OPPORTUNITY Nash's ANZ business is anchored by some of the region's largest retail and grocery brands: multi-product, multi-year partnerships in which delivery is core infrastructure. This role owns a small number of those relationships in full. In International, customer success and solutions consulting are one seat. The person who designs the technical approach in a deal runs the launch that follows, then manages the account through adoption, performance, and renewal. You'll carry two to three enterprise accounts and the launches that come with them, from the sales cycle through go-live to the multi-year account work after it. This is one of two seats we're opening now in an established ANZ team, alongside two colleagues already in the role. The accounts are large, the operations are complex, and the customer expects the person across the table to know their delivery operation as well as they do. WHAT YOU'LL DO LEAD TECHNICAL DISCOVERY AND DESIGN Own the technical and operational depth in enterprise sales cycles for your accounts. Run discovery with the customer's engineering and operations teams, define the integration approach, configure the demonstrations and pilots that validate it, and resolve questions on architecture, data, and scale before they reach contract. The designs you produce become the launches you run, so they need to be correct at the point of proposal. RUN LAUNCHES FROM SIGNATURE TO STEADY STATE Own implementations for your accounts: requirements, configuration, integration, cutover, operator training, go-live, and the stabilization period that follows. Coordinate the customer's stakeholders and Nash's central engineering and specialist teams where a build requires them, and remain accountable for delivery performance until the operation runs without intervention. MANAGE THE BOOK Build durable relationships across your accounts, from the operators running stores and fleets to the executives funding the roadmap. Run the operating rhythm: business reviews, success plans, escalation paths. Track adoption, delivery performance, and platform health, and use them to identify what is underused, what is underperforming, and where the next workstream should be. This role carries no quota. Commercial expansion is owned by sales; this role owns the relationship, the adoption that justifies expansion, and the renewal. FEED THE ROADMAP Represent your customers inside Nash. Identify which gaps recur, which requests reflect one account's configuration versus a regional pattern, and what would change a customer's cost structure if Nash built it. Turn account knowledge into specific, prioritized product requests. WHAT SUCCESS LOOKS LIKE First 6 months: Full ownership of your accounts, with operating rhythms running and stakeholder maps built At least one launch run from signature to steady state Your technical designs in the proposals for every active deal on your accounts Account health reporting that internal teams use First 12 months: Measurable adoption and delivery performance gains across your accounts Renewals delivered and expansions landed in partnership with sales Improvements to how ANZ runs accounts, adopted across the team WHO YOU ARE You have 5+ years in customer success, solutions consulting, implementation, or product roles in SaaS or logistics, and you've managed large, complex customer relationships with commercial outcomes attached: renewals, renegotiations, expansions, or major implementations delivered. You are technically capable of running the design half of this role. You can lead discovery with an engineering team, define an integration approach, write basic SQL, and troubleshoot a configuration issue before escalating it. You may have started as an engineer or product manager; either way, you're comfortable in the technical detail. You understand delivery operations. You know why completion rate, cost per order, and ETA accuracy move the way they do, and you can explain it to an executive in a sentence. You communicate quickly, clearly, and concisely, and you're as comfortable with an engineering team as with a C-suite. You handle ambiguity well. The team has an established way of running accounts, but the accounts are large, the product moves quickly, and you will regularly do things for the first time. This role is probably not right for: Customer success managers whose job has been renewals and quarterly reviews, with a separate technical team doing the design and implementation. Here that work is yours. HOW THIS ROLE WORKS You join Nash's ANZ team alongside two colleagues already in the role, the regional sales lead, and the regional sales team, with direct access to Nash's product and engineering teams. The role reports to the VP & GM, International. Nash is a startup. The team is lean. You'll have significant autonomy and direct access to Nash's founders, product leaders, and engineering team, and you'll be in product discussions regularly, shaping what Nash builds based on what you learn in your accounts. The role is based in Sydney, hybrid, with travel to customer sites across Australia and New Zealand. Scope grows with the book: more accounts, larger launches, and regional responsibility over time. Posted by NASH DELIVERY TECHNOLOGIES AUSTRALIA PTY LTD ABN: 86 662 959 766 More about Nash Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. What You'll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance for US employees

At ClickUp , we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. We're looking for a Technical Implementation Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp's platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement. TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You'll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes. Technical Account Managers are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Supporting customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans. Account Health & Engagement: Monitoring adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately. Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs. Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes. AI-Native Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy. Core Responsibilities: New Customer Onboarding Support end-to-end onboarding and implementation of ClickUp for assigned customers using established discovery frameworks, templates, and project plans. Translate functional and technical requirements into ClickUp solutions for standard use cases under the guidance of more senior TAMs when needed. Guide customers through setup, integrations, and change management fundamentals, escalating complex scenarios appropriately. Use AI-assisted workflows where appropriate to prepare for discovery, summarize implementation decisions, and improve the speed and quality of customer follow-up. Account Health Management Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement. Execute standard adoption plays and account review cadences to maintain or improve health, leveraging existing playbooks and frameworks. Identify risks early and partner with senior TAMs and account teams to build and execute recovery plans. Run recurring meetings with your accounts, sharing usage summaries, recommended next steps, and capturing follow-ups. Connect AI adoption, automation usage, and workflow improvements to measurable customer outcomes such as efficiency gains, stakeholder adoption, and expansion signals. Workflow Mapping (IER Framework) Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows using established discovery guides and templates. Recommend optimizations based on documented best practices and apply workflow templates to support scale and consistency. Maintain clear documentation of customer workflows, data models, and configuration decisions following team standards. Use AI to help analyze repetitive workflow patterns, identify process friction, and sharpen recommendations — while validating outputs before using them with customers. AI Enablement & Agent Deployment Support adoption of ClickUp AI across relevant customer workflows by configuring and testing standard AI workflows and automations aligned to published best practices. Provide training and consultation on how to use existing AI and automation patterns; escalate novel or complex use cases to senior TAMs or specialists. Track and report AI usage and credit consumption against plan, surfacing straightforward opportunities to deepen adoption. Evaluate AI-generated outputs for accuracy, usefulness, and business relevance before sharing recommendations or enabling them in customer workflows. Help customers move from feature awareness to practical workflow transformation by identifying where AI can remove manual work, improve reporting quality, or speed execution in repeatable ways. Customer Success & Expansion Serve as the technical partner for assigned accounts, connecting usage to business value using established value frameworks and artifacts. Identify expansion signals (e.g., usage patterns, feature interest) and pass qualified leads and insights to the account team for follow-up. Collaborate with Sales and Customer Success to support renewals, expansions, and AI upsells, aligning your work to the broader account strategy. Cross-Functional Collaboration Partner with account teams, Product, and Services to maintain alignment between delivery and success for your accounts. Share customer feedback and insights to improve delivery and customer experience, focusing on clear problem statements and reproducible examples. Collaborate with more senior TAMs and internal stakeholders on complex initiatives, contributing execution and customer context. Core Skills & Competencies: Technical Acumen Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality, with a focus on applying documented solutions to customer use cases. Learns and adopts new features and patterns quickly. AI Expertise Uses AI and Agents as a daily multiplier, not just an area of awareness. Comfortable with generative AI concepts, prompt design, and automation frameworks, and able to show examples of AI improving work quality, speed, or consistency in a customer-facing environment. Able to implement standard AI use cases and identify when to bring in senior partners for more complex or novel scenarios. Consultative Discovery Strong at workflow analysis for core, well-understood processes. Uses structured discovery guides to identify friction points and map customer needs into ClickUp using existing best practices. Project & Program Management Strong project and time management for your account load. Able to juggle multiple accounts and workstreams with regular check-ins and guidance from your manager or senior TAMs. Data & Reporting Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. Interprets usage data to support clear, actionable recommendations within established frameworks. Customer Engagement Executive presence and strong communication skills, with an emphasis on clarity, expectation setting, and follow-through. Builds trust with customer stakeholders by reliably executing agreed plans. Account Ownership Accountable for day-to-day execution for your book of business: proactive in follow-through, organized, and focused on achieving measurable outcomes while escalating higher-risk or highly strategic decisions. Collaboration & Influence Works cross-functionally with account teams, Product, and Sales to align on outcomes. Influences through clear data, customer stories, and consistent execution, while relying on senior leaders for major strategic decisions and escalations. AI-Native Candidate Expectations: Can demonstrate examples of using AI tools, prompts, automations, or agent-assisted workflows to improve personal productivity, customer delivery quality, or workflow outcomes. Can speak concretely about where AI added value, where human judgment was still required, and how success was measured. For this level, we are looking for evidence of strong applied AI fluency in execution — not necessarily novel model development or highly complex custom agent architecture. Interview Signal: Be prepared to walk through how you use AI in your work. Our interview process will assess practical AI capability, including how you apply AI to workflow analysis, customer execution, judgment, agentic workflows, and measurable outcomes. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @ clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Join the company that's building the telemetry infrastructure for the AI era. At Cribl , we partner with IT and Security teams at many of the world's biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what's next. We're one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we're remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Why You'll Love This Role As a Sales Director at Cribl, you'll lead, support, and inspire a diverse team of geographically aligned Regional Sales Managers. Your focus will be on attracting top talent, nurturing growth, and empowering your team to excel in both new logo acquisition and account expansion—consistently exceeding ambitious quarterly and annual goals. This is more than a leadership role; it's a unique opportunity to drive meaningful impact and fuel Cribl's continued success. Please note, this is a remote role based out of Singapore. As An Active Member Of Our Team, You Will... Recruit, develop and lead a team of 5-7 Enterprise Sales Reps across a specific geography Building a sales team and the future sales leaders of Cribl Develop a business plan to overachieve sales goals Manage and maintain sales ecosystem from generating leads through closing You will be part of a proven leadership team and play a key role in developing the GTM. Reporting to the VP of Sales We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours If You've Got It - We Want It Minimum 5 years of leading Enterprise sales teams Experience scaling and growing an Singapore team A successful track record of overachievement annually Experience leading sales team who sell through security channel partners Experience navigating complex sales cycles Experience with SAAS sales - cloud, logs, metrics, IT operations and security Background of successfully selling large deals to large enterprises (Fortune 1000) Background using MEDDIC and Command of Message Experience developing pipeline and opening new accounts Bonus points/Preferred Skills: Background in Cloud, Security, or Machine Learning Nice to have iRAP and CAUDIT experience #LI-GC1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us .