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Job Title: Corporate Controller Location: Hamilton, ON (On-site) Salary: $125,000 - $165,000 Industry: Heavy Equipment, Industrial Machinery & Distribution Overview We are currently recruiting on behalf of a long-standing leader in specialized heavy equipment and industrial machinery distribution seeking an experienced Corporate Controller. Reporting directly to the CFO, this key leadership position oversees all core accounting operations, financial reporting, internal controls, and corporate compliance. The successful candidate will serve as a strategic business partner to operational leaders, driving process improvements, strengthening governance, and managing financial systems across a multi-location, inventory-heavy environment. Key Responsibilities Direct all day-to-day accounting operations, general ledger activities, transactional workflows, banking, and monthly/annual close cycles Prepare, review, and analyze consolidated financial statements, balance sheet reconciliations, and executive management reporting Oversee financial mechanics for capital asset transactions, equipment rental fleets, inventory valuation, fixed assets, and parts/service accounting Partner with the CFO on cash flow management, credit facilities, budgeting, forecasting, and key performance metric tracking Serve as the functional lead for ERP systems, championing workflow automation, financial software improvements, and internal controls Coordinate external audit processes, regulatory reporting, corporate tax, and risk management programs across all operating divisions Mentor, manage, and scale the internal accounting team, establishing performance benchmarks and supporting professional development Qualifications 7+ years of progressive financial management experience, with proven success in a Controller or senior accounting leadership role Strong industry background within heavy machinery, equipment rental/dealership, industrial distribution, or specialized manufacturing Bachelor's degree in Accounting, Finance, or related discipline; a CPA, CMA, or MBA is strongly preferred Deep expertise in financial reporting, internal controls, complex inventory management, and multi-location operations Advanced proficiency with enterprise ERP platforms (e.g., Microsoft Dynamics 365 Business Central or similar) and MS Excel Demonstrated leadership capability with a continuous-improvement mindset and excellent executive communication skills Compensation $125,000 - $165,000 annually, plus comprehensive health, medical, and dental benefits package

About Delta-Q Technologies: Delta-Q Technologies ( www.delta-q.com ) develops and supplies battery chargers to original equipment manufacturers (OEMs) of electric vehicles and industrial equipment. Delta-Q?s unique blend of engineering capability in high-efficiency power electronics and embedded software design delivers innovative battery charging solutions to meet the evolving needs of its customers. With over 4 million vehicles and industrial machines already using its products, Delta-Q?s innovation is enabling the widespread adoption of environmentally friendly electric drive systems. Delta-Q was founded in 1999 and is a privately held company located in Vancouver, Canada. What We Value: Perseverance: We face challenges head-on, stay committed and finish what we start. Innovation: We continually challenge the status quo, generate new ideas, and apply smarter solutions. Collaboration: We work together, actively listen, speak openly, and support each other across teams. Driving Results: We set clear goals, take ownership, and deliver with urgency. We?re passionate about creating a sustainable business and contributing to a greener future for the world. We have a Vision to 'Charge The Future' and we mean it. At the end of the day, it?s what keeps us going. About ZAPI GROUP: Delta-Q is part of the ZAPI GROUP of companies ( www.zapigroup.com ), a global leader in motion control, battery charging, and autonomous navigation software for electric and hybrid drive systems. As a full-solution supplier, the ZAPI GROUP can support every component OEMs need to design effective electric vehicles that meet cost goals and comply with tightening environmental standards. Position Summary: We have an exciting opportunity for a Senior Power Electronics Engineer with deep expertise in switched-mode power conversion, feedback control systems, and battery charging applications. This role is ideal for a hands-on engineer with a proven track record delivering high-performance power electronic products from concept through production. The successful candidate will design innovative, high-efficiency power conversion solutions in a collaborative, product-focused environment while providing technical leadership across New Product Introduction, Sustaining Engineering, Advanced Engineering, and R&D. The role requires strong experience with power converter design, including Power Factor Correction, LLC resonant converters, Phase-Shifted Full Bridge converters, flyback converters, isolated and non-isolated DC-DC conversion, and digitally controlled power systems. Specific Duties: Lead power electronics projects from concept and architecture through design, validation, certification, manufacturing ramp-up, and production. Define requirements and technical solutions with Product Management and cross-functional engineering teams. Own power converter architecture, topology selection, modeling, simulation, design reviews, prototype bring-up, and validation. Design AC-DC PFC, LLC, PSFB, flyback, auxiliary, and isolated/non-isolated DC-DC converter systems. Develop and optimize digital control algorithms; perform control loop analysis, compensation design, and stability verification.

Are you passionate about shaping the future of automotive regulations, emissions compliance, and electric vehicle technologies? Adecco is currently hiring a Regulatory Affairs Specialist for a leading global automotive organization in North York, ON. This exciting opportunity is ideal for professionals with experience in automotive regulations, government relations, vehicle compliance, or environmental policy who want to make a direct impact on future mobility solutions. In this role, you will work closely with national and international stakeholders to monitor regulatory developments, evaluate compliance requirements, and support strategic initiatives related to vehicle safety, emissions, and emerging transportation technologies. If you're looking for an opportunity to work at the intersection of automotive innovation, government policy, environmental compliance, and emerging vehicle technologies, apply today with Adecco and take the next step in your regulatory affairs career. Apply now to join a global leader shaping the future of automotive safety, emissions compliance, and electric mobility. Pay Rate: $34.00 - $37.00/hour Location: North York, ON Job type: Temporary | Full-time | 1-Year Contract with Strong Potential for Extension Vacancy Status: This posting is for an existing vacancy . Responsibilities: Monitor and analyze federal, provincial, and industry regulatory developments impacting automotive operations. Research, interpret, and summarize existing and proposed legislation relating to vehicle safety, emissions, certification, and environmental compliance. Support the development of regulatory strategies and technical submissions related to future legislation. Participate in automotive trade association committees and coordinate regulatory feedback with internal and external stakeholders. Assist in evaluating regulatory impacts on current and future vehicle programs. Prepare compliance reports and submissions for federal and provincial government agencies. Support strategic presentations and regulatory briefings for leadership teams. Collaborate with legal, certification, engineering, product quality, and development teams to assess regulatory impacts. Analyze future compliance trends and projections to support business planning initiatives. Coordinate activities related to vehicle certification, recalls, campaigns, safety defect reporting, and technical compliance projects. Partner with Marketing, Finance, Logistics, Sales Operations, Customs, Legal, Product Quality, and Compliance teams to ensure successful implementation of new regulations. Support continuous improvement of regulatory affairs p

Adecco is currently hiring a Regulatory Affairs Specialist for an exciting opportunity within the medical device industry in Toronto, ON. As a Regulatory Affairs Specialist, you will support the development, submission, and maintenance of regulatory filings while providing guidance throughout the product lifecycle. You will collaborate with cross-functional teams to ensure products meet regulatory requirements and can be successfully commercialized in domestic and international markets. Pay Rate: $35/hour Location: Toronto, ON Shift: Monday to Friday Job type: Temporary 6 months | Full-time Vacancy Status: This posting is for an existing vacancy . Here's why you should apply: Paid weekly accurate and on time Strong health and safety programs Medical and dental benefits once qualified Free training programs New and quicker onboarding process Responsibilities: Regulatory Submissions & Compliance Prepare, assemble, submit, track, and maintain regulatory filings for medical device products. Support FDA 510(k) submissions and other regulatory applications. Research and evaluate regulatory pathways for new and modified products. Assess regulatory requirements and ensure compliance throughout the product lifecycle. Evaluate the regulatory impact of product, process, and labeling changes. Regulatory Strategy & Product Development Support the development of regulatory strategies for new product development projects. Provide regulatory guidance to cross-functional teams during product development and commercialization. Review product labeling, package inserts, promotional materials, and advertising for regulatory compliance. Assist with international product registrations and market access initiatives. Stakeholder & Agency Communication Communicate with regulatory authorities, distributors, foreign governments, and internal stakeholders. Respond to regulatory inquiries and support regulatory audits and inspections. Maintain regulatory documentation and support compliance reporting activities. Qualifications and Skills: Bachelor's degree in Life Sciences, Biology, Chemistry, Engineering, Regulatory Affairs, or a related scientific/technical field. Minimum 3 years of Regulatory Affairs experience, preferably within the medical device industry. Strong knowledge of FDA regulations, medical device regulatory requirements, and submission processes. Experience preparing or supporting FDA 510(k) submissions. Knowledge of EU MDR and other international regulatory requirements. Strong technical writing, communication, organizational, and project management skills. Ability to manage multiple priorities and work effectively with cross-functional teams. Experience in orthopedics or medical devices is a strong asset. Must be legally eligible to work, and reside in Canada Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role. At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters

Req Id: 433042Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.SummaryThe TeamThe Applied AI & Data Science team builds and deploys production-grade AI solutions across Bell. We bridge the gap between cutting-edge AI research and operational enterprise systems, delivering autonomous agentic workflows, conversational intelligence, and machine learning systems that transform our internal operations and customer experiences.Position DescriptionWe are looking for a hands-on AI Engineer (CP2) to design, build, and deploy the next generation of AI-driven workflows and autonomous systems at Bell.In this role, you will work closely with data scientists, senior engineers, and business squads to turn prototypes into reliable, production-ready AI applications. You will focus on building agentic workflows, integrating tools and enterprise services via modern protocols (such as Model Context Protocol), and connecting foundation models to enterprise data sources. The ideal candidate combines a strong software engineering foundation with a practical, builder mindset in the rapidly evolving LLM and agent ecosystem.Key ResponsibilitiesBuild & Ship Agentic Applications: Develop, test, and deploy stateful, multi-step agentic workflows and tool-calling systems that automate complex operational and analytical processes.Enterprise System Integration: Implement robust APIs, connectors, and protocols (such as Model Context Protocol / MCP) to securely connect AI agents to internal services, databases, and enterprise platforms.Data & Knowledge Grounding: Build and maintain scalable data retrieval pipelines over structured and unstructured data, utilizing vector search and retrieval-augmented (RAG) architectures to ensure model accuracy and contextual awareness.Squad Collaboration: Partner with cross-functional squads (data scientists, product managers, and enterprise architects) to take solutions from rapid proof-of-concept to production deployments.Reliability & Quality: Implement evaluation metrics, automated unit/integration tests, and observability to monitor model performance, latency, cost, and reliability in production.Critical QualificationsA degree in Computer Science, Engineering, or a related field.2 to 4 years of professional software engineering or data science experience, including at least 1 to 2 years of hands-on experience building with LLMs and agentic architectures.Strong software engineering foundation: Proven proficiency in Python, clean code architecture, robust API design, and integration with production enterprise systems.Hands-on experience with modern AI patterns: Practical familiarity with tool/function calling, agent orchestration patterns, and retrieval-augmented generation (RAG) over enterprise data.Cloud & Data Systems: Experience deploying and operating applications on a major cloud platform (e.g. Google Cloud Platform) and working with structured/unstructured databases.Continuous Learning: An active habit of staying current with fast-moving foundation model capabilities, agent protocols, and developer tooling.Preferred QualificationsExperience deploying AI applications within enterprise environments (e.g. GCP, microservices architecture, enterprise SaaS integrations).Familiarity with emerging open standards in AI tooling (e.g. Model Context Protocol / MCP, agent evaluation frameworks).Practic

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Music & Lyrics Expert - Hindi Type: Contract Compensation: $14?$42/hour Location: Remote Duration: Up to 6 months Commitment: 20+ hours/week Role Responsibilities Evaluate AI-generated music across various genres. Rate it against detailed quality standards. Compare AI-generated lyrics with published songs. Identify similarities and differences. Rate lyrics based on quality, creativity, prompt adherence, and originality. Assess whether lyrics sound natural. Consider word choice, slang, and regional expressions. Work independently and asynchronously . Maintain flexible hours to meet project goals. Qualifications Must-Have Native or near-native proficiency in Hindi . Ability to follow detailed written instructions in English . Experience as a songwriter, lyricist, performer, composer, or music journalist. Knowledge of the Hindi music scene. Headphones or studio monitors suitable for critical listening. Preferred Formal training in music performance, theory, or composition. Credited or published songwriting work. Broad familiarity with contemporary Hindi genres, sub-genres, and artists. Start Date Immediate Application Process (Takes 20?30 mins to complete) Upload resume Complete the application steps, including the Bilingual Competency Interview in Hindi Receive next steps and onboarding details within a few days Resources & Support For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Adobe Premiere Expert Type: Contract Compensation: $60?$80/hour Location: Remote Role Responsibilities Develop and execute video editing projects using Adobe Premiere . Enhance video quality through advanced postproduction techniques. Collaborate with creative teams to align video content with project goals. Work independently and asynchronously to meet project deadlines. Provide feedback to improve video editing processes and outcomes. Qualifications Must-Have Real hands-on experience with Adobe Premiere video editing and postproduction. Application Process (Takes 20?30 mins to complete) Upload resume AI interview based on your resume Submit form Resources & Support For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Job Description Job Description Controls Engineer - SEP / EPP / Tooling PLC We are seeking an experienced Controls Engineer / Automation Engineer with a strong background in Tooling PLC , Allen-Bradley ControlLogix , plant-floor automation, and automotive manufacturing controls. Candidates may qualify through either of the following backgrounds: Direct hands-on experience with GM SEP (Scalable Error Proofing) and/or EPP (Error Proofing Platform) systems, or Strong Tooling PLC / Automotive Controls experience with the ability to learn and be trained on SEP/EPP systems. The ideal candidate will have hands-on experience programming, troubleshooting, commissioning, and supporting PLC-controlled tooling and automated manufacturing equipment in a production environment. Responsibilities Develop, modify, troubleshoot, and support Allen-Bradley ControlLogix PLC programs. Program and troubleshoot Tooling PLC systems used in automated manufacturing and assembly equipment. Support SEP (Scalable Error Proofing) and EPP (Error Proofing Platform) applications; training may be provided for candidates with strong tooling PLC experience. Support PLC , HMI , and plant-floor automation systems in a high-volume automotive manufacturing environment. Commission, debug, and troubleshoot automated tooling, fixtures, conveyors, assembly equipment, and production machinery. Integrate controls systems with barcode scanners , RFID systems , vision systems , sensors, torque tools, and other error-proofing devices. Troubleshoot communications between PLCs , HMIs, plant-floor devices, manufacturing applications, and databases. Develop and maintain manufacturing poka-yoke / error-proofing solutions. Diagnose equipment downtime and implement corrective actions to improve manufacturing uptime , reliability, and production throughput. Support equipment startup, validation, commissioning, and production launch activities. Modify existing automation systems to support new tooling, product changes, equipment upgrades, and manufacturing process improvements. Work closely with production, maintenance, engineering, skilled trades, and equipment suppliers to resolve controls issues. Maintain PLC programs, controls documentation, system backups, and revision history. Support continuous improvement initiatives involving industrial automation , manufacturing controls, tooling, and production quality. Qualifications Candidates should meet one of the following two profiles : Option 1 - SEP / EPP Controls Engineer Hands-on experience with GM SEP and/or GM EPP systems in an automotive manufacturing environment. Experience configuring, supporting, troubleshooting, or maintaining Scalable Error Proofing or Error Proofing Platform applications. Strong experience with Allen-Bradley ControlLogix PLC programming and manufacturing controls. Experience troubleshooting automated production equipment and plant-floor systems. Option 2 - Tooling PLC Controls Engineer Strong hands-on experience with Tooling PLC , machine controls, or automotive manufacturing automation.</l

Senior Mechanical Engineer Location : Remote ? VANCOUVER BASED Employment Type Full Time Reports to: Manager, Mechanical Engineering Company Overview At Sacré-Davey, we are a privately held, multi-disciplinary engineering and project management firm serving the mining, energy, and industrial sectors. With offices across Canada, the United States, and the Philippines, we provide global expertise to help our clients de-risk and maximize their project value. Our projects span mineral processing plants, renewable fuels, hydrogen production facilities, wastewater treatment plants, and more. Sustainability and innovation are at the heart of what we do, driving our mission to create a better future for all. Join our team to make a meaningful impact in building sustainable solutions. Role Overview We?re seeking a Senior Mechanical Engineer to bring technical excellence and leadership to our innovative, collaborative team. In this role, you?ll take ownership of the design, development, and optimization of complex mechanical systems and equipment, ensuring every solution meets the highest standards of performance, safety, and reliability. As a senior member of the engineering group, you?ll mentor emerging engineers, guide multidisciplinary teams, and drive high-impact projects from concept through execution. Your expertise will help shape strategic initiatives, influence design direction, and strengthen our mechanical engineering capabilities. The successful candidate will contribute to technical studies including Preliminary Economic Assessments (PEA), Prefeasibility Studies (PFS), and Feasibility Studies (FS) and may act as or support a Qualified Person (QP) responsible for technical disclosure related to mechanical design and project infrastructure design under NI 43-101 This position is based in Vancouver and is best suited to a mechanical generalist ? static equipment background preferred but not required . Key Responsibilities Leadership Serve as the Engineer of Record and discipline lead on designated projects. Lead the execution of projects and managing discipline project spend, deliverable quality and management of change. Track and report on the progress of projects to project management. Technical Experience Full cycle EPC experience Experience in the creation and checking of material specifications for piping systems Experience with design and specification of pressure equipment such as tanks, pressure vessels, heat exchangers Ensure all deliverables comply with industry standards and regulatory requirements. Able to travel to job sites as required. Communication Effectively communicate within project teams and with clients in a remote working environment. Collaborate with cross-functional teams, basic cross-functional knowledge. Prepare and present detailed reports, documentation, and presentations for internal and external stakeholders Mentorship Mentor junior engineers, fostering a culture of continuous improvement and technical excellence at all levels. Build strong relationships with vendors, suppliers, and external partners </

Senior Mechanical Engineer Location : Remote ? VANCOUVER BASED Employment Type Full Time Reports to: Manager, Mechanical Engineering Company Overview At Sacré-Davey, we are a privately held, multi-disciplinary engineering and project management firm serving the mining, energy, and industrial sectors. With offices across Canada, the United States, and the Philippines, we provide global expertise to help our clients de-risk and maximize their project value. Our projects span mineral processing plants, renewable fuels, hydrogen production facilities, wastewater treatment plants, and more. Sustainability and innovation are at the heart of what we do, driving our mission to create a better future for all. Join our team to make a meaningful impact in building sustainable solutions. Role Overview We?re seeking a Senior Mechanical Engineer to bring technical excellence and leadership to our innovative, collaborative team. In this role, you?ll take ownership of the design, development, and optimization of complex mechanical systems and equipment, ensuring every solution meets the highest standards of performance, safety, and reliability. As a senior member of the engineering group, you?ll mentor emerging engineers, guide multidisciplinary teams, and drive high-impact projects from concept through execution. Your expertise will help shape strategic initiatives, influence design direction, and strengthen our mechanical engineering capabilities. The successful candidate will contribute to technical studies including Preliminary Economic Assessments (PEA), Prefeasibility Studies (PFS), and Feasibility Studies (FS) and may act as or support a Qualified Person (QP) responsible for technical disclosure related to mechanical design and project infrastructure design under NI 43-101 This position is based in Vancouver and is best suited to a mechanical generalist ? static equipment background preferred but not required . Key Responsibilities Leadership Serve as the Engineer of Record and discipline lead on designated projects. Lead the execution of projects and managing discipline project spend, deliverable quality and management of change. Track and report on the progress of projects to project management. Technical Experience Full cycle EPC experience Experience in the creation and checking of material specifications for piping systems Experience with design and specification of pressure equipment such as tanks, pressure vessels, heat exchangers Ensure all deliverables comply with industry standards and regulatory requirements. Able to travel to job sites as required. Communication Effectively communicate within project teams and with clients in a remote working environment. Collaborate with cross-functional teams, basic cross-functional knowledge. Prepare and present detailed reports, documentation, and presentations for internal and external stakeholders Mentorship Mentor junior engineers, fostering a culture of continuous improvement and technical excellence at all levels. Build strong relationships with vendors, suppliers, and external partners </

QAI Job Number: QAI-HRCORP-BBY-10142026 JOB TITLE: Recruitment Specialist LOCATION: Burnaby, BC SALARY : $50,000 to $60,000 CAD annually CATEGORY: Admin / HR NUMBER OF POSITIONS: 1 POSTING DATE: Immediate CLOSING DATE: OPEN UNTIL FILLED BACKGROUND: Founded in 1994 by a group of experienced certification and testing experts, QAI Laboratories Ltd. (QAI) is a multi-national professional certification body, test laboratory, and inspection agency with offices throughout North America and Asia. Recognition of the QAI name and logo have grown significantly over the past few years resulting in significant expansion of the business. We are currently seeking a passionate and motivated individual to join our HR Team in Burnaby, BC, as a Recruitment Specialist. The ideal candidate has a genuine passion for recruitment, a strong sense of ownership with a proactive go-getter attitude . You will be an energetic, detail-oriented, and adaptable individual with 2 ? 3 years of progressive recruitment experience and general HR knowledge. You will play a key role in supporting the company?s continued growth through recruitment, candidate sourcing, interview coordination, HR communications, administrative tasks, and other HR initiatives as required. DUTIES: Under the guidance of the HR Specialist, the successful candidate will perform, but not be limited to, the following duties: Recruitment (80%): Assist in writing and posting job descriptions on career websites or university/college job boards, research career fairs in the local area related to each position and keep the company career page and internal communications up to date.Actively source candidates through LinkedIn and other websites, internal job referrals, job fairs, networking activities, and other forms of recruitment.Evaluate and screen resumes, cover letters, certificates, etc.Provide shortlist of qualified candidates to HR Specialist.Conduct initial phone or virtual interviews and coordinate in-person interviews with hiring managers.Understand and articulate QAI?s values and the benefits of working for the organization.Conduct reference/character checks and organize personality assessments.Coordinate onboarding from start to finish, including documentation, HRIS systems access, IT Tickets, benefits enrolment, and first-week arrangements.Work with hiring managers to ensure new employees are ready for their first day.Prepare new hire paperwork ensuring legislation requirements are metDetermine the effectiveness and success of current recruiting plans/strategies and provide feedback for improvement.Keep track of progress with all of QAI?s recruitment activities.Represent QAI at job fairs and career events.Stay up to date with current recruitment methods and best practices. HR Coordinator (20%): Acts as the first point of contact on HR related inquiries.Maintain personnel-related records (onboarding, payroll, personal information, leaves, turnover rates etc.) via the HRIS (ADP) and ensure all employment documentation requirements are met.Coordinate offboarding documentation, benefits termination, employee records and exit administrationAssist in the development of HR documentation and processes to support organizational employee needs and other HR activity/program as required.Liaise with other departments (payroll, benefits etc.) to ensure process compliance.Assist Managers/Supervisors in performance management procedures and other HR related concerns.Assist Managers/Supervisors with maintaining their employee?s development roadmap.Assist in ad-ho

About Fable Global enterprises work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was featured on the Forbes Accessibility 100 list in 2025, awarded Fast Company?s Most Innovative Companies in Design, and has received accolades from global entities like the World Summit Awards and the UN-endorsed Zero Project. About the role Fable is seeking a Senior Enterprise Customer Success Manager to own customer retention and drive sustained product usage across a portfolio of enterprise accounts. Working with leading global brands, you will help customers achieve meaningful business outcomes and make Fable an integral part of how they design, build, and improve their products. A critical part of this role is building trusted relationships with senior leaders across accessibility, design, product, UX, engineering, and research . You will proactively engage these leaders, understand their priorities, and connect Fable?s value to their strategic goals. By cultivating executive sponsorship and relationships beyond a single champion, you will strengthen customer commitment, broaden adoption across teams, and secure support for continued investment in inclusive research. You will own the customer journey from onboarding and adoption through renewal, with direct accountability for retention and long-term customer value. This means actively growing platform usage, helping customers establish consistent accessibility research practices, and ensuring they can demonstrate the impact of their investment. You will use product usage data and customer insights to identify churn risks early, address barriers to adoption, and lead action plans that improve engagement and protect renewals. Success in this role is measured by customer retention, renewal performance, and the depth and consistency of product usage across your portfolio. You will also identify expansion opportunities grounded in demonstrated value, strong stakeholder relationships, and customer needs. This role directly advances Fable?s mission to empower people with disabilities to participate, contribute, and shape society by helping customers embed inclusive practices throughout product development. We welcome applicants based in the Greater Toronto areas who can work within North American time zones. Responsibilities Product adoption & usage Own adoption and sustained product usage across your portfolio, helping customers embed Fable into their product development and research workflows. Build and execute shared success plans with measurable usage goals, business outcomes, milestones, and clear ownership. Provide strategic guidance and enablement that turn these plans into consistent accessibility research practices. Proactively analyze usage and engagement to identify adoption barriers and churn risks. Lead targeted action plans to reengage customers, deepen feature adoption, and broaden usage across teams. Retention & commercial management Own customer retention and the renewal process from planning through signature, with accountability for gross revenue retention (GRR) and net revenue retention (NRR) targets. Build compelling renewal business cases that connect product usage and research outcomes to customer priorities. Identify expansion opportunities grounded in demonstrated value and customer needs, partnering with Sales to advance them. Prepare and manage renewal proposals and order forms, coordinating with Legal, Security, Finance, and Sales to navigate contract and procuremen