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Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. About the Role Most software engineers never see their code tested against reality. At Swarm Aero, that's the baseline. We are looking for a Senior Forward Deployed Software Engineer to embed directly with U.S. government and military customers and own the technical success of our C2 systems in the field. You will be the person who makes our software work -- not in a lab, not in a staging environment, but in real operational contexts across domestic and international deployments. Austere locations, high-stakes timelines, and complex distributed systems are the job. This is a full-scope engineering role. You will build critical integrations, debug core services, contribute to new development, and ship solutions that warfighters and government operators depend on. If you want to write code that matters and see it run in environments most engineers never touch, this is the role. What You'll Do Build and own critical software integrations that bring our C2 systems to life in customer environments -- from initial deployment through production reliability across diverse hardware configurations and operational contexts Debug complex distributed systems issues in the field, analyzing logs, network traffic, and system performance to resolve failures fast and with minimal support Contribute to core service development alongside the engineering team, bringing field insight back into the product and shipping improvements that make a direct operational difference Write code daily across the full stack -- solving customer-specific integration challenges, contributing to core service development, and building monitoring and reliability solutions that hold up in the field Support continuous operational environments, including non-standard hours, on-call response, and rotational coverage aligned to mission tempo Travel domestically and internationally (up to 60%) to test sites and customer locations -- deploying software, troubleshooting issues in the field, and feeding hard-won requirements back to engineering Collaborate with U.S. military and government program offices on-site and remotely, translating complex operational requirements into software solutions This Role Is For You If You want to see your code run in high-stakes, real-world environments -- not just pass CI You thrive on solving hard integration and deployment challenges independently, without a safety net You're comfortable being the most technical person in the room in dynamic, unpredictable field conditions You adapt to shifting schedules and operational demands without losing rigor or precision This Role Is NOT A pilot position or flight test engineer role Primarily hands-on hardware work (electronics, wiring, mechanical assembly) A traditional SRE or DevOps role with predictable hours and controlled environments Basic Qualifications Bachelor's degree in Computer Science, Software Engineering, or related technical field 5+ years of professional software engineering experience, or equivalent demonstrated ability Strong proficiency in at least one major programming language (Python, C/C++, Golang, or Java) Solid understanding of networking fundamentals: NAT, DNS/mDNS, UDP/TCP protocols, multicast, and firewall configuration Experience with Linux system administration and shell scripting Proven debugging skills across complex software systems -- you know how to read logs, use debuggers, and trace issues systematically Excellent communication skills for engaging with U.S. government and military customers and internal engineering teams Willingness and ability to travel 60% of the time, both domestically and internationally, including to remote or restricted-access locations Must be eligible to obtain and maintain a U.S. Secret security clearance. Active Secret clearance preferred but not required. Preferred Qualifications Experience with containerization (Docker, Kubernetes) and infrastructure-as-code Background in distributed systems, real-time systems, or robotics software Familiarity with CI/CD pipelines and deployment automation Experience in customer-facing engineering or technical sales engineering roles Prior defense, intelligence community, or aerospace software experience Comfort operating in non-permissive or resource-constrained environments ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $180K – $240K • Offers Equity • $180K – $240K • Offers Equity Find more English Speaking Jobs in Germany on Arbeitnow

Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. Legion's Command & Control platform lets a single operator plan, direct, and execute missions across a networked swarm of heterogeneous aircraft, in real time, over intermittent comms, at a scale nobody else in the industry is attempting. That means distributed state under unreliable networks, dense telemetry moving fast enough to strain anything you've built before, and interfaces for a problem space that barely has prior art. You'll work across the stack, wherever the hard problem is that week. WHAT YOU'LL DO Build and ship features in the C2 system that directs swarms of heterogeneous aircraft Work on systems that hold state and stay responsive when comms degrade or drop entirely Move between the interface layer and the services behind it, following the problem rather than a job description Prototype new ways to represent and control vehicle telemetry, sensor data, and scheduling Take features end to end, from a rough problem statement through design, implementation, and deployment Ship early and often, backed by strong CI/CD, QA, and DevSecOps WHAT WE'RE LOOKING FOR Degree in Computer Science, a related technical field, or equivalent self-taught depth Real strength in fundamentals: data structures, algorithms, concurrency, networking, systems Evidence you've built something hard because you wanted to. A renderer, an emulator, a game, a compiler, a multiplayer server, a robotics project, a serious open source contribution. We care more about what you've built than where you worked Comfort writing code at more than one layer of the stack, and no strong attachment to staying at one Willingness to work on problems where the right answer isn't known yet, and to be wrong in public on the way to finding it WHAT SETS YOU APART Competitive programming background (ICPC, IOI, Codeforces, USACO, Putnam) Game development, game jams, engine work, or simulation Performance-sensitive work: profiling, frame budgets, memory pressure, running on constrained hardware Real-time or distributed systems experience: multiplayer netcode, streaming, pub/sub, robotics middleware Graphics: WebGL, OpenGL, Vulkan, shaders Working fluency in Go, C++, or Rust Familiarity with video streaming protocols or geospatial applications WHY THIS ROLE You'll be one of the earliest engineers shaping how humans command autonomous systems at scale, work that's currently being defined in real time, by a small team, with your fingerprints on the architecture. If you want to build the future of human-swarm interaction rather than maintain someone else's, this is that seat. ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $170K – $220K • $170K – $220K Find Jobs in Germany on Arbeitnow

Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. Most backend roles ask you to wire up an API and move records in and out of a database. This one asks you to build the systems that keep the largest drone swarm on the planet coordinated in real time. You'll help architect the backend for Legion's Command & Control platform: the systems that let a single operator plan, direct, and execute missions across a networked swarm of heterogeneous aircraft, in real time, over intermittent comms, at a scale nobody else in the industry is attempting. This isn't CRUD. It's real-time distributed systems, high-throughput telemetry pipelines, and infrastructure for a problem space that barely has prior art. WHAT YOU'LL DO Help architect the backend for a C2 system directing swarms of heterogeneous aircraft Build distributed, collaborative real-time infrastructure for controlling large numbers of aircraft simultaneously, even when comms drop Design and build the services that ingest, process, and distribute dense vehicle telemetry, sensor data, scheduling, crew resources, and data link management, much of it with no existing playbook to follow Own backend features end to end, from design through deployment Ship early, ship often, backed by strong CI/CD, QA, and DevSecOps WHAT YOU'VE DONE Degree in Computer Science or equivalent experience 6+ years building complex backend systems with real distributed systems depth Strong instincts for reliability, performance, and scalability, and the tools to back them up Built and operated production backend services and APIs at scale WHAT SETS YOU APART Experience with real-time and event-driven distributed systems A track record with performance-sensitive, high-throughput application development Familiarity with messaging and streaming protocols Experience operating systems under degraded or intermittent connectivity Experience with geospatial data or applications WHY THIS ROLE You'll be one of the earliest engineers shaping how humans command autonomous systems at scale, work that's currently being defined in real time, by a small team, with your fingerprints on the architecture. If you want to build the future of human-swarm interaction rather than maintain someone else's, this is that seat. ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $200K – $310K • Offers Equity • $200K – $310K • Offers Equity Find Jobs in Germany on Arbeitnow

Swarm Aero is redefining air power, building the largest swarming UAV and the most versatile swarming aircraft network in the world. The company is moving quickly to launch the first aircraft designed specifically for swarming, as well as the Command & Control software to mobilize swarms of thousands of heterogeneous autonomous assets and empower human operators to achieve superhuman results. The team has created and exited multiple startups, negotiated defense deals worth billions of dollars, and designed and built 30+ novel aircraft, with aerospace experience from Scaled Composites, Airbus, Archer Aviation, Blue Origin, and Boom Supersonic. Read this part first Somewhere out there is a sourcer who is better than their job title says they are. They hit their numbers at a company that never let them talk to a hiring manager. They found the candidate nobody else found and watched a recruiter take the credit. They have been told to be patient, to wait for the next cycle, to earn it. We are not going to make you wait. What we do We build autonomous aircraft and Legion, the software that flies hundreds of them as one coordinated swarm. Series A, backed by Khosla Ventures, and Coatue. We are hiring software engineers and aircraft engineers at the same time, which is hard, and how fast we hire is one of the few things standing between the current aircraft and the next one. That is not a motivational line. It is the actual constraint. Recruiting is on the critical path here, and you will be able to see your work in the flight schedule. The job You own top of funnel for our software engineering roles: backend, frontend, autonomy, forward deployed. You will be reading GitHub profiles, writing outreach that engineers answer, and building searches that keep producing after the obvious names are gone. Then the interesting part. Inside your first year you move onto the aircraft side: propulsion, structures, avionics, manufacturing, production. Almost nobody sources both. The people who can are rare enough that it changes what your career looks like from that point forward. We will teach you, and you will be bad at it for a while, and then you will not be. What you get here that you did not get there Your own reqs, early, with your name on the outcome Hiring managers in the same building, not behind an intake form The freedom to change the message when it is not working, without asking three people first Someone who runs sourcing searches themselves every day and will look at your search strings with you A skill set at the end of two years that maybe a few hundred people in the country have What we need from you 1+ years of sourcing or recruiting, most of it in software engineering A hire you are proud of, one nobody else was going to find, and the ability to walk us through exactly how you found them A high tolerance for silence, because most of your outreach will go unanswered and the job is making the next message better anyway Real curiosity about how aircraft get built, or at least the honesty to say you find it interesting and want in Writing that sounds like a person, since your entire work product is text a stranger decides to open or delete Clean data habits, because our reporting goes to the CEO and it needs to be right What we do not need Ten years of experience. A recruiting pedigree. A degree in anything specific. Permission from your current manager to be good at this. The honest version The pace is uncomfortable. You will be asked to fill roles you do not understand yet, and the answer will usually be to go learn them rather than to wait for a briefing. If you want a clear ladder and a quiet quarter, this is the wrong job. If you have been waiting for someone to hand you something real, this is the shot. ITAR requirement To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Swarm Aero is an equal opportunity employer. We value diverse backgrounds and experiences and make employment decisions without regard to race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. What We Offer Meaningful equity in a high-growth defense technology company Competitive base salary commensurate with experience Medical, dental, vision, and 401k PTO and paid sick leave Monthly wellness stipend Daily catered lunch (office) Paid parental leave Direct impact on a critical national security mission A world-class team of engineers and operators solving genuinely hard problems Compensation: $120K – $160K • Offers Equity • $120K – $160K • Offers Equity Find Jobs in Germany on Arbeitnow

About Us Nopan is a payment performance platform built by former merchants, focused exclusively on account and wallet payment methods. We help large merchants, fintechs, and PSPs turn payments into measurable revenue drivers. We are payments nerds who are excited about global changes happening in the industry and we want and know how to make it better. In just 18 months, we secured our license from the Dutch Central Bank, formed partnerships with Europe's major payment schemes, including becoming a Principal Member of EPI/Wero, and went live with initial customers. Backed by leading investors, we are now scaling to become the default performance layer for account and wallet payments in Europe. If you're excited about solving big problems and creating something from the ground up, this is the place for you. What You'll Do Collaborate closely with the founding team to define, design, and implement the core product. Contribute to product strategy and roadmap discussions, bringing your technical expertise to the table. Take ownership of entire features from conception to deployment, and iterate based on user feedback. Set up and maintain the tech infrastructure, including cloud services, databases, and CI/CD pipelines. Set up data storage solutions and ensure data integrity and security. Optimize system performance and scalability to support a growing user base. What We're Looking For 5+ years of experience in backend development with a strong command of Java and related frameworks (e.g., Spring Boot). Proven experience deploying and managing applications on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others. Hands-on experience with Kubernetes for orchestrating containerized applications in production environments. Solid understanding of microservices architecture, RESTful APIs, and database management (SQL/NoSQL). Experience with CI/CD pipelines, automation, and infrastructure as code (e.g., Terraform, CloudFormation). Strong problem-solving skills, with the ability to work independently and handle ambiguity in a fast-paced startup environment. Excellent communication skills and a collaborative mindset. Passion for building efficient and scalable systems from the ground up. Strong sense of ownership and accountability. Plus Experience in payment processing or integrating with payment gateways, handling transactions, and ensuring compliance with relevant standards and regulations. What's in It for You Join a passionate team of ex-Netflix, Visa, Microsoft veterans at the ground level and shape the company's technology stack. Be part of the founding team and have a significant impact on the direction of the company. Equity in the company, allowing you to share in the success you help create. Flexible work arrangements and a supportive work environment. We support and invest in your growth, including covering the cost of relevant courses, certifications, and training programs. Endless opportunities for professional growth as the company scales. Find Jobs in Germany on Arbeitnow

Was wir bieten Eine dynamische und ehrgeizige Umgebung, die dir eine steile Lernkurve und die Möglichkeit zum Wachstum garantiert. Eine flexible und moderne Arbeitskultur, die dir die Vorteile der heutigen digitalen Möglichkeiten und Tools bietet. Innovative Technologie und Herangehensweisen, die sicherstellen, dass deine tägliche Arbeit sinnvoll und wirkungsvoll ist. Ein engagiertes Team, das zusammenarbeiten und voneinander lernen möchte. Unsere Benefits im Überblick: Gemeinsame Teamevents EGYM Wellpass Betriebliche Altersvorsorge Kostenlose Getränke, Kaffee und Tee Essenslieferung mit Cateroo Stadtmobil (Carsharing) Umfangreiche Weiterbildungsmöglichkeiten Flexible Arbeitszeiten Remote Work möglich Workation möglich Apple Hardware Modernes Büro mit hochwertiger Ausstattung und vieles mehr Dein Impact Begleite die Entwicklung von skalierbaren und robusten Cloud- und Edge-Services von der Konzeption bis zum Produktivbetrieb. Entwickle innovative, skalierbare und robuste IIoT-Anwendungen und KI Lösungen für namhafte Kunden. Sei Teil unseres agilen, interdisziplinären Entwicklungsteams und entwerfe und realisiere UI-Komponenten, Backend-Funktionalitäten, DevOps Pipelines, Datenintegrationen oder Systemarchitekturen. Arbeite mit aktuellen Technologien und Standards wie Azure, Terraform, Kubenetes, Domain Driven Design, Micro Service Architekturen, OPC-UA oder MQTT. Sei technischer Ansprechpartner für unsere Kunden und präsentiere technische Konzepte und Ergebnisse. Dein Profil Du bringst sehr gute Kenntnisse TypeScript/JavaScript (Node.js sowie React, Angular oder vergleichbare Web-Component-Ansätze) mit. Wünschenswert sind außerdem gute Kenntnisse in Java Spring Boot und Python. Du hast bereits Berufserfahrung in der Softwareentwicklung, vorzugsweise in agilen Umgebungen. Docker, Terraform, Kubernetes oder OpenShift sind keine Fremdwörter für dich. Du bringst Interesse an Daten und KI-Lösungen mit. Du hast ein abgeschlossenes Studium in Informatik, einem vergleichbaren Fachgebiet oder eine gleichwertige praktische Erfahrung. Du hast eine selbstständige und strukturierte Arbeitsweise und triffst technische Entscheidungen auch dann, wenn die Anforderungen noch nicht vollständig sind. Du hast hervorragende Kommunikationsfähigkeiten in Deutsch und Englisch in Wort und Schrift. Du scheust nicht davor zurück eng mit technischen Kundenansprechpartnern zu arbeiten und hast eine Reisebereitschaft von bis zu 80%. Wie wir ticken Jeder bei uns handelt, wie ein Entrepreneur : Wir lieben die Freiheit selbstbestimmt und mit Wirkung zu arbeiten. Wir fördern flache Hierarchien. Dies erreichen wir dadurch, dass jeder auf die eigene Person, Position und Fähigkeit angepasst wie ein Entrepreneur handelt. Wir helfen Innovatoren zu gewinnen: Wir sind Evangelisten der Innovation! Innovation = Idee + Umsetzung + Mehrwert! Für uns steht es im Vordergrund, die Welt mit Innovationen zu verbessern. Bei unseren Kunden arbeiten wir oft mit Innovatoren zusammen, die viele Herausforderungen vor sich haben. Unser Ziel ist es, ihnen zu helfen erfolgreich mit Ihren Vorhaben zu sein. Wir handeln eigenverantwortlich aber teamorientiert: Jeder und jede Einzelne übernimmt die Verantwortung für seine Aufgaben und Entscheidungen, behält dabei jedoch immer das gemeinsame Ziel und die Zusammenarbeit mit dem Team im Blick. Es geht darum, selbstständig zu handeln und gleichzeitig die Stärken aller zu nutzen und zu fördern. Wir überholen unsere Wettbewerber indem wir schneller lernen: In unserem Umfeld finden rasante Entwicklungen statt und der Markt ändert sich in hohem Tempo. Wir können nicht alles wissen, wollen uns aber konsequent weiterentwickeln, Neues ausprobieren und Erfahrungen rasch in Verbesserungen umsetzen. Durch diesen Fokus auf schnelles Lernen können wir zügiger auf Marktveränderungen reagieren und Innovationen vorantreiben. Wir achten uns, die Dinge, die wir tun und wie wir diese tun: Wir behandeln uns selbst, unsere Mitmenschen und unsere Aufgaben mit Sorgfalt und Respekt. Dabei geht es nicht nur um das Ergebnis, sondern auch um den Weg dorthin – wir sind uns der Auswirkungen unseres Handelns bewusst und setzen uns für einen positiven Einfluss ein. Find more English Speaking Jobs in Germany on Arbeitnow

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Senior/Leading Software Engineer specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Our client leverage AWS container technologies to build highly scalable, fault-tolerant microservices architecture. They utilize gRPC to design services that are fast enough for high-performance, create interfaces that can evolve over time without breaking existing components and reuse the same communications primitives across a broad platform. You will need to: Design flexible and extensible architectures for new features, components and services Develop new features and continue to improve existing ones Provide code review feedback to other software engineers, considering both style and implementation Improve client's infrastructure built on AWS WHO WE ARE LOOKING FOR: High quality standards, self-initiative and willingness to take on responsibility More than 8 years of experience (as an orientation) High expertise in Golang and/or Node.js/Typescript Experience with React, Angular 2+ or similar frameworks Core frontend skills like HTML, CSS and Javascript Familiar with Docker, Jenkins, Microservices, MySQL, PostgreSQL Support a culture of knowledge sharing and software best practices Hands-on mentality and strong communication skills Comfortable working independently in a fast-paced environment with the ability to manage multiple projects simultaneously and prioritize effectively Team player and 'can-do' attitude and mentoring mindset towards fellow developers Interested in working cross-functionally with other teams Proficient skills in written and spoken English, ideally basic German Beneficial: Entrepreneurial thinking and interest in financial technology and insurances Find Jobs in Germany on Arbeitnow

Headquarters: United States (Remote) About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove's phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove's platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn. Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We're talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together. Prove has big plans, and we're excited about the future. If this sounds like the place for you – come join our team! Title: Senior Director, Global Customer Support Department: Support / Operations (iO) Reports To: Chief Customer Officer FLSA Status: Exempt Location: US Remote Position Overview The Senior Director, Global Customer Support is a key executive leader responsible for defining and executing Prove's worldwide support vision, strategy, and operational framework. Reporting to executive leadership, this role oversees a dual-shore support delivery model - leading high-performing US-based technical support and escalation teams while governing offshore support operations and BPO/vendor partners across global regions. This leader will drive continuous evolution across Prove's global support ecosystem to ensure world-class customer experience, SLA performance, and scalable support architectures that support rapid enterprise growth, while optimizing the scope, capacity, and productivity of each support tier. Working closely with Product, Engineering, Revenue, and Customer Success, the Senior Director will champion the voice of the customer, transform support through AI and self-service automation, and foster a culture of technical excellence across all geographic hubs. Key Responsibilities Global Leadership & Dual-Shore Operations (US & Offshore) Global Team Architecture: Build, scale, and lead a high-performing global support organization consisting of US-based engineers and offshore multi-tier support teams. Offshore & Vendor Governance: Direct offshore vendor partnerships, BPO relationships, and captive international teams, ensuring seamless follow-the-sun coverage, strict quality assurance, and aligned culture. Talent Development & Culture: Inspire, mentor, and build career pathways for support managers, leads, and engineers across US and international hubs. Strategic Vision & Operational Excellence Support Strategy & Scalability: Define and execute the global technical support strategy, aligning organizational goals with enterprise customer growth and retention. Assess team capabilities and optimize skills and experience to reduce burden on internal teams. SLA & KPI Performance: Establish, monitor, and optimize global performance frameworks (CSAT, SLA attainment, Aging, MTTR, First Contact Resolution, Escalation Rates). Process Standardization: Design and enforce standardized standard operating procedures (SOPs) across domestic and offshore teams to maintain consistent high-quality service delivery globally. Executive reporting: Real time dashboards and consistent reporting to ET on the health of customer support, bottlenecks and top issues raised by customers. Digital Transformation, Systems & AI Automation Modernization & Systems Leadership: Drive technology priorities and infrastructure investments across ticketing, CRM, telephony, and knowledge management systems. Self-Service & AI Integration: Implement AI-driven workflows, generative AI tools, and proactive self-service capabilities to deflect transactional inquiries and empower support teams. Data & Analytics Insights: Deliver executive-level operational dashboards and qualitative/quantitative insights to quantify support business impact and identify root-cause trends. Executive Escalation & Cross-Functional Alignment Enterprise Escalation Management: Define and implement an escalation management process to ensure effective resolution and clear communication internally and externally, for critical platform incidents and high-value enterprise customer issues. Design and implement internal escalation flows to the different internal teams owning ticket resolution, with clear visibility into bottlenecks and aging issues. Voice of Customer (VOC) Feedback Loop: Partner closely with Product, Engineering, Platform Engineering, and Revenue leadership to systematically channel support insights into product roadmap improvements and defect remediation. Cross-Functional Collaboration: Collaborate with Sales and Customer Success teams to optimize retention, expansion, and customer onboarding experiences. Qualifications and Experience Industry Experience: 12–15+ years of progressive leadership experience in enterprise technical support, customer operations, or customer success within global SaaS, fintech, identity, or complex cloud API environments. Leadership Track Record: 5+ years of experience leading multi-tier global support organizations at the Director or Senior Director level. Dual-Shore & Offshore Management: Proven success managing distributed teams across the US as well as offshore delivery centers or third-party outsourcing (BPO) partners. Technical Agility: Strong technical depth in enterprise SaaS software, API integrations, cloud environments, and contact center technology ecosystems (e.g., Salesforce Service Cloud, Zendesk, Jira, PagerDuty, AI platform tooling). Analytical & Operational Expertise: Demonstrated ability to build, analyze, and optimize core support KPIs, root-cause models, and cost-per-ticket metrics. Executive Communication: Exceptional verbal and written presentation skills with experience delivering operational reviews to C-suite stakeholders and enterprise clients. Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent practical experience (Master's or MBA preferred). Offered salary will be determined by the applicant's education, experience, knowledge, skills, geo-location and abilities, as well as internal equity and alignment with market data. Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines: Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area. Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area. Benefits & Perks for FTE Provers: Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan Modern Health for financial, mental, and physical wellness 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) Unlimited Vacation and Flexible hours Comprehensive medical benefits for you and your family ️ Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) Bottomless snacks & beverages for certain office locations Daily GrubHub stipend for lunch if coming into the office (US Offices) A great place to work and connect with other talented Provers like yourself! Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Equal Opportunity Employment: Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics Privacy & Data Protection: When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website. To apply: https://weworkremotely.com/remote-jobs/prove-senior-director-global-support

Headquarters: Canada - Remote Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers. We're hiring Support Engineers to anchor that shift: people who don't just close tickets, but trace them back to the line of product code causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases complex enough to need them. You might be the recent engineering grad who spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team projects, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren't. If that sounds like you, this role turns that problem-solving instinct into your core responsibility. As a Support Engineer, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you closed; it's how much you reshaped the conditions under which cases happen. Role and Responsibilities Synthesize and share customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries. Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter. Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations and scripts, and own the quality of AI outputs in your domain. What success looks like in your first 6 months Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer impact (e.g., CSAT, reduction in case reopens) A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it You build with AI to make yourself and the teammates around you faster — automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with You've picked up or sharpened a technical skill — SQL, Python, an API, a scripting language — specifically because a customer problem needed it, not because a course assigned it Mentors Associate teammates on AI builds and pattern synthesis Identified and closed gaps across internal and customer-facing documentation, improving accuracy and reducing repeat questions. Professional Qualifications 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field — OR a degree in Computer Science, Engineering, or a related technical field, plus real experience talking to people under pressure (support, hospitality, retail, service, resident advising) Comfortable enough with code to experiment : you've written scripts, touched an API, or built something in Python, SQL, or JavaScript — even if it was just for a class project , team project or yourself A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects — with evidence of outcomes Strong customer-facing communication and trust-building skills Pattern recognition and synthesis muscle AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them A deep desire to drive results for our customers, with high ownership over the outcomes you own Curiosity and natural problem-solving instincts An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself Show us your work Along with your application, in a cover letter send us: 2–3 things you've built or shipped that changed a metric or outcome — a work project, a personal build, or something from school or an internship — what you made, who it was for, why you needed to do it, and what changed. A short story about a time your analysis or insight changed a decision someone else made. Salary range $70,000 - $95,000 CAD Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive. To apply: https://weworkremotely.com/remote-jobs/elation-health-case-resolution-engineer

Headquarters: Belgium URL: http://hubledigital.com Description Welcome to Huble 👋, HubSpot's 2024 global partner of the year! We are a global HubSpot, AI, marketing & creative consultancy enabling mid-market and enterprise businesses move faster, adapt smarter, and innovate freely—by building their business around HubSpot's CRM. We believe in striking a balance between professionalism and being human. As a Technical Project Manager, you will be the driving force behind the development and management of project plans for CRM integration projects within HubSpot. From start to finish, you will be involved in every aspect of the project, including discovery, implementation, UAT, change management, and integrations. Your expertise will be crucial in managing project scope, assessing requirements, and effectively communicating with stakeholders to ensure the successful delivery of projects. 🚀 Here are a few of the tasks you'll get to work on 1) Expertly managing project scheduling and budget planning Develop a project plan that meets stakeholders/customers needs and delivers desired outcomes within budget. Partner with Resource Managers to accurately predict and allocate the necessary resources. Create and manage a budget that reflects the scope of work and resource requirements. 2) Streamlined project tracking, reporting, and administration Responsible for completing, distributing, and storing all project documentation. Ensuring timely preparation of briefs and resolving unclear or incomplete situations is your responsibility. Monitor and provide regular updates to ensure project progress aligns with client goals. 3)Effective project communication, timeliness, and client satisfaction Articulate problems and bring the right people together to solve them with a sense of urgency. Monitoring communications and ensuring that all client communication is being responded to and dealt with. Analyze project performance, identify areas for improvement, and effectively communicate and manage project risks. 🏗️ To excel in this role, you should have the following A bachelor's degree or equivalent in Computer Science, Information Science, or similar field. Mid-level years of experience at a senior level working on systems integrations / CRM implementations projects. Proficiency in Project Management Methodologies, preferably with formal training. Experience in a Consultancy, Agency, or Software development organization is highly desirable. ⚡️ These personal qualities are key to your success Have an unwavering passion for driving results and making things happen. Approach problem-solving with a keen analytical mindset and meticulous attention to detail. Thrive in fast-paced, ever-changing environments, successfully navigating complexity and embracing change. Excel in forming strong interpersonal connections and possess remarkable resourcefulness. Demonstrate exceptional written and verbal communication skills. Proficient in English and French at a business level. 🎁 As part of the remuneration package, you will receive the following: 🌍 Work from anywhere - Enjoy the freedom of remote work within the country of employment. 👭 Quarterly social events - get to bond with your co-workers during our quarterly get-togethers. 🪑 Create your ideal workspace - Receive a budget to set up your home office with your preferred desk and chair. 💻 Choice of devices - Choose between a MacBook or Windows Laptop, complete with a monitor and mouse. 🧘 Flexible working hours - Benefit from flexible working hours to accommodate your personal needs, whether it's for leisure or family commitments. 👕 Show your company pride - Get your hands on Huble Swag. 🛣️ Interview Process Intro Call (20 min) 1st Interview (30 min) Take-Home Assessment [2 days to complete] 2nd Interview (45 min) - you will present your approach to the assessment Final Interview (30 min) 🤝 Ready to make a move? If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together! NB - Please note that candidates must reside and have the legal right to work and current residency in the locations mentioned. Please note that we have not enlisted the help of external recruiters for this role. If contacted by someone outside of Huble who does not have the @hubledigital.com email domain, please inform us immediately. Thank you! To apply: https://weworkremotely.com/remote-jobs/huble-technical-crm-project-manager-french-speaking

Headquarters: Cairo, Cairo Governorate, Egypt URL: http://mullerssolutions.com Description Müller's Solutions is seeking an experienced Pre-Sales Senior Consultant specializing in ERP and CRM solutions to join our remote team. In this role, you will leverage your expertise to support the sales process by providing technical insights, conducting product demonstrations, and tailoring solutions to meet client requirements. You will collaborate closely with sales, marketing, and technical teams to develop compelling proposals that drive business growth. Key Responsibilities: Engage with prospective clients to understand their business challenges and requirements related to ERP and CRM systems. Develop and deliver tailored product demonstrations, presentations, and workshops. Collaborate with sales teams to develop winning strategies and solution proposals. Provide technical guidance and support during the entire sales cycle, including responding to RFPs and RFIs. Stay up-to-date with industry trends, competitive landscape, and product updates to position solutions effectively. Work remotely while maintaining excellent communication and collaboration with internal teams and clients. Requirements Requirements: Bachelor's degree in Business, Information Technology, or a related field. Minimum of 5 years of experience in a pre-sales or solution consulting role focused on ERP and CRM systems. Strong knowledge of ERP and CRM platforms, their functionalities, and deployment strategies. Excellent presentation, communication, and negotiation skills. Ability to translate complex technical concepts into business value propositions. Experience working remotely with self-motivation and discipline. Proven track record of supporting successful sales engagements and closing deals. Ability to manage multiple priorities and work in a fast-paced environment. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment. To apply: https://weworkremotely.com/remote-jobs/muller-s-solutions-pre-sales-senior-consultant-erp-crm-remote

Headquarters: Remote - US Who We Are Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $22.7 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually. The Opportunity We're looking for a Principal Product Manager to lead the strategy, roadmap, and execution for Oportun's flagship, AI-powered Savings product. Savings is an important driver of member growth and retention, giving this role significant influence over the future of our financial health platform and how we help members build stronger financial futures. You'll lead the ideation, development, launch, and scaling of new products and features while partnering closely with Engineering, Design, Data, Marketing, Legal, and Customer Support. This role reports to the Vice President & General Manager for Savings and Mobile. Candidates located in Central or Eastern time zones are strongly preferred to support team and stakeholder collaboration. At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in. What You'll Do Your day-to-day You'll lead the long-term product strategy and roadmap for Oportun's Savings product in partnership with leadership and cross-functional stakeholders. You'll scope and lead the development of new products and features designed to improve members' financial health and strengthen growth and retention. You'll use customer research, experimentation, data, and product metrics to build a deep understanding of member needs and behaviors and translate those insights into product decisions. You'll lead a high-performing cross-functional product team across Engineering, Design, Data, Marketing, Legal, and Customer Support to bring new capabilities to market. You'll drive alignment across teams and leadership through clear communication, thoughtful documentation, and strong product judgment. You'll navigate complex legal and regulatory considerations while keeping the team focused on member outcomes and execution. You'll bring ideas for how we can do things better, proactively, not just when asked. You'll look for ways to use AI tools thoughtfully to accelerate product discovery, improve decision-making, reduce manual work, and create stronger member experiences. Who You Are The right fit looks like this You're a curious and creative product leader who enjoys solving ambiguous problems and turning customer needs into clear product strategies. You combine strong product judgment with data, move comfortably between strategy and execution, and build trust across a wide range of partners. You're customer-focused, solution-oriented, and comfortable navigating complexity without waiting for perfect information. You communicate clearly, build alignment, and keep teams moving toward meaningful outcomes. What You Bring Skills & experience Required 7+ years of product management experience, including experience building and scaling products in high-growth environments. A strong track record of defining product strategy, building roadmaps, and shipping products that deliver measurable customer and business outcomes. Strong customer orientation and a passion for building products that improve financial health. Strong analytical and problem-solving skills, including experience with experimentation, product metrics, data analysis, and data-informed decision-making. Demonstrated success leading cross-functional product teams and building alignment across Engineering, Design, Data, Marketing, Legal, Customer Support, and senior leadership. Strong written and verbal communication skills, including the ability to communicate complex product decisions clearly and concisely. Experience navigating ambiguity, removing blockers, and driving execution across complex product initiatives. Nice to Have Experience in financial services, fintech, digital banking, or another highly regulated industry. Experience launching products within complex legal or regulatory frameworks. Experience using SQL or similar tools to support product analysis and decision-making. Experience working with globally distributed or multinational teams. Experience using AI tools such as ChatGPT, Copilot, or similar tools to improve product discovery, analysis, or productivity. Our AI Mindset We build with AI. We lead with judgment. AI isn't a feature here. It's how we work. We're excited about what AI makes possible, and we're looking for people who share that curiosity. You don't need to be an expert. You need to be open to experimenting , willing to learn, and able to apply new tools in ways that actually move the needle. In this role, you'll be encouraged to explore AI tools, find practical use cases for your function, and bring ideas for working smarter. We believe the best outcomes come when human judgment and AI capability work together. Why Oportun What's in it for you Oportun offers a competitive compensation and benefits package designed to support your physical, financial, and professional well-being. Benefits vary by country of employment. Some of the benefits available to eligible employees include: US Benefits: Medical, Dental & Vision Insurance 401(k) including company match Flexible PTO and Parental Leave Company-paid Life & Disability Insurance Eligibility and plan details vary by location and employment status. To learn more about Oportun and our benefits, visit oportun.com/careers The US salary range for this full-time position is $ 148,100 - $ 237,000 Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects a national minimum and maximum range for new hire salaries for this position. Within this range, individual pay is determined by work location and additional factors, such as job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range that meets your criteria during the hiring process. Please note that the compensation range listed in this posting reflects only the base salary for this position and does not include other compensation elements or benefits. R1 #LI-REMOTE #LI-R We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate. California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/ . We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI's Internet Crime Complaint Center (IC3). To apply: https://weworkremotely.com/remote-jobs/oportun-principal-product-manager-savings-r13997