Find Your Dream Career

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase .  Insert Standard Intro HERE As a Customer Success Agent  you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.   What you'll be doing (ie. job duties): Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and  collaborating across teams of subject matter specialists to fix issues with urgency. Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile. What we look for in you (ie. job requirements): This role requires full-time, in-office presence, five days a week. Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets. Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.  Minimum of 3 years of relevant experience in a customer service or support  role in a fast paced environment including working with high value customers.  Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. High level of proficiency in cryptocurrency and Coinbase products Experience in training and/or quality auditor roles Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. # P78865 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹700,000 — ₹700,000 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a Deputy MLRO on the Institutional AML/CTF Compliance team, you'll execute anti-money laundering and counter-terrorist financing programs across Coinbase's international entities, including Coinbase Bermuda Services Limited, Coinbase Bermuda Limited, Coinbase Custody International, and the CBIE Trust. This team protects Coinbase's customers and licenses by maintaining robust AML/CTF controls, transaction monitoring, and regulatory reporting across multiple jurisdictions. You'll act with delegated authority from the Chief Compliance Officer and MLRO, leading day-to-day compliance operations including suspicious transaction reporting, customer due diligence reviews, governance reporting, and regulatory correspondence across Ireland and Bermuda. What you'll do: Lead day-to-day AML/CTF compliance operations with delegated authority from the Chief Compliance Officer and MLRO, including transaction monitoring, alert review, and escalation of suspicious activity across all covered entities. Drive the development, preparation, and presentation of materials for required AML Compliance Governance Committee meetings, ensuring leadership has clear visibility into program health and risk. Prepare and file Suspicious Transaction Reports (STRs) and other regulatory filings for assigned entities, ensuring accuracy, completeness, and timely submission to the relevant authorities in each jurisdiction. Conduct customer due diligence (CDD) and enhanced due diligence (EDD) reviews, assessing customer risk profiles and escalating complex or high-risk cases as appropriate. Monitor regulatory developments across Ireland and Bermuda, flagging relevant changes to the MLRO and contributing to policy and procedure updates. Partner with internal teams including CX, Legal, and Operations to ensure consistency in compliance processes and support responses to regulatory inquiries or examinations. Required Skills and Experience: 6+ years of experience in AML/CTF compliance, financial crimes, or a related compliance function within financial services, fintech, or a regulated entity, with experience operating in a Deputy MLRO or senior compliance role with delegated authority. Working knowledge of AML/CTF legislation in Ireland and/or Bermuda, including the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended), CBI guidance, EU Anti-Money Laundering Directives, and/or the Bermuda Proceeds of Crime Act and Bermuda Monetary Authority (BMA) requirements. Demonstrated experience conducting customer due diligence (CDD/EDD) reviews, transaction monitoring, and preparing suspicious transaction reports or equivalent regulatory filings across multiple entities or jurisdictions. Proven ability to contribute to compliance governance processes, including preparing reporting and materials for governance committees and senior leadership. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): €79.900 — €79.900 EUR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you&#39;re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you&#39;re excited to shape the future of design and collaboration, join us! As the Engineering Manager for Design Systems Adherence, you&#39;ll lead the team building the workflows, tools, and quality feedback loops that help customers create design and code that correctly adheres to their design system when working with Figma's Agents. This work spans context engineering i.e making guidelines, examples, and documentation useful to AI, agent architecture improvements as well as creating&nbsp; datasets, evaluators, and benchmarks that show how well outputs follow a customer&#39;s design system. You&#39;ll set strategy across these areas, raise the bar on adherence measurement, and turn evaluation results and customer feedback into feedback loops that make design quality better. This is a high-impact opportunity to shape Figma&#39;s Agent and improve overall design quality. An organization's Design System is one of the key differentiators of design quality as we can use it to make agent output adhere to their specific brand, products and design language. We are also aiming to solve Design <> Code parity and minimize drift away from the defined design system in both code and designs. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Lead and grow a 6-8 engineer team responsible for Design Systems Adherence across our workflows Coach and develop engineers through career growth, feedback, and technical leadership, building a culture of ownership and high-quality execution Own and evolve design system context: make guidelines, examples, documentation, and other guidance available to AI as useful, actionable context that improves how it applies a customer&#39;s system Set the technical strategy for adherence measurement - including high-fidelity evaluation datasets, quality rubrics, evaluators, and deterministic regression checks that catch issues as Figma&#39;s Agent evolves Build benchmarking, tools, and dashboards that help Figma and customers understand design system adherence and act on the results, while tracking visual quality, latency, and cost Partner closely with Product, Design, and AI Research teams at Figma to achieve business impact We&#39;d love to hear from you if you have: 3+ years of experience leading and growing high-impact engineering teams with a track record of strong impact Hands-on depth in building AI assistants, evaluation systems, and using the latest large language models and harnesses Fluency with modern AI development and evaluation workflows, such as context management, dataset curation, automated evaluators, benchmarking, and regression testing A strong foundation in software engineering and a platform mindset: you build tools and systems other teams adopt and rely on, alongside workflows that solve real customer problems A high quality bar for customer experience, data quality, and reliable measurement, and the ability to set technical direction and drive cross-functional alignment in complex environments While not required, it's an added plus if you also have: Strong understanding of design systems, including components, tokens, usage guidelines, and their integration across design and code Proven ability to establish evaluation and customer feedback loops to continuously improve AI products Skilled in benchmarking AI products across output quality, latency, and cost, translating findings into actionable product priorities Track record of developing shared evaluation tools, curated datasets, or dashboards to measure quality and prevent regressions At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.&nbsp; Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $258,000 &mdash; $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.&nbsp; Examples of accommodations include but are not limited to:&nbsp; Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews&nbsp; To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma&#39;s Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you&#39;re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you&#39;re excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, Enterprise who will play a critical role driving sales and maximizing expansion opportunities with a defined list of top-tier Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key C-level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners throughout Figma. This is a full-time role based in our São Paulo hub. What you'll do at Figma: Manage a defined list of named strategic accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen C-level relationships for every account in your book Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma's roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at a senior level to build on expansion opportunities Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities We&#39;d love to hear from you if you have: Experience closing sales, over multiple years, for a software or SaaS business with Enterprise customers (5000+ FTEs), selling to executives Consistent performance meeting pipeline generation targets for net new business Demonstrated experience successfully managing complex sales cycles (9 months+) Proficiency in a sales methodology and process that creates value for customers Fluency in Portuguese, Spanish and English (written and spoken) is required for this Latin America-focused role While it's not required, it's an added plus if you also have: Experience selling solutions to technical audiences at the highest level in Engineering, Product and Design teams Demonstrated ability to succeed in a changing environment Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.&nbsp; Examples of accommodations include but are not limited to:&nbsp; Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews&nbsp; To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma&#39;s Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Datadog is looking for an experienced Senior Field Marketing Manager - Public Sector to own marketing strategy and execution for our U.S. Federal and Defense business. In this role, you will build and run an integrated, multi-channel field marketing program across Federal Civilian agencies, Federal Systems Integrators, the Department of War (DoW/DoD), and the Defense Industrial Base.&nbsp; This will span mission-focused events, executive briefings, account-based programs, and digital campaigns, in close partnership with Public Sector sales leadership. The role is a full-funnel mandate with the latitude to prioritize the programs that move pipeline in a market where the buying cycle, the procurement path, and the compliance bar all look different from commercial tech. Datadog for Government operates in a FedRAMP High-certified, AWS GovCloud (US) environment, with work underway toward DoD Impact Level 5. You will be the marketer who translates that platform and compliance story into mission language for program offices, CIOs, and the integrators who build for them. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You&#39;ll Do: Set the strategy for, and execute, the integrated Federal and Defense field marketing plan — aligned to Public Sector sales priorities, target agencies and programs, and pipeline goals. You will propose the pipeline target for this segment, not just deliver against one handed to you. Build segment-specific program tracks for Federal Civilian, Federal Systems Integrator, DoW/DoD, and Defense Industrial Base audiences, recognizing that each buys on a different cycle and responds to different proof. Own Datadog's presence across the federal event calendar, from large-scale defense and civilian conferences to service association events, agency industry days, virtual events, and targeted executive gatherings. Build the program formats that move federal buyers through the funnel — executive briefings, technical workshops, roundtables, and webinars — owning Federal and Defense field marketing budget, audience strategy, target account recruitment, and follow-through. Work with Product Marketing to shape Federal-specific messaging and content: FedRAMP High, IL5 progress, data residency, U.S.-persons operations, continuous ATO, zero trust, and the compliance frameworks (NIST 800-53, CMMC, DISA STIGs) your audience is actually measured against. Partner with Demand Generation on campaign strategy and execution. Adapt nurture tracks and email motions for a federal audience, manage lead flow and follow-up SLAs with sales, and tune programs based on funnel performance You bring the market context that makes a central campaign land with the audience, and you own stage-over-stage conversion for the segment. Raise the bar for the wider field marketing team — mentor less experienced marketers, and bring federal market expertise back into how the broader org plans. Who You Are: 6+ years of field marketing experience in B2B SaaS, including 4+ years marketing to the U.S. Federal government, with a demonstrated track record of driving pipeline for a public sector segment or business unit. Direct experience with Defense buyers — DoW/DoD services and combatant commands, or the Federal Systems Integrator and Defense Industrial Base firms that serve them. Fluent in the federal buying cycle: appropriations and fiscal-year dynamics, contract vehicles (GSA, SEWP, CIO-SP, GWACs), the role of resellers and integrators, and how an ATO actually gets granted. Proven experience planning and executing large-scale federal events, executive forums, and sponsored trade shows. Comfortable with the technical subject matter — observability, cloud, DevSecOps, or cybersecurity — and tune messaging that holds up with a technical federal audience. Experience with account-based marketing against named agencies and programs. Experience owning a program budget and reporting against a pipeline number you are accountable for. Excellent written and verbal communication with strong executive presence, and a track record of influencing sales leadership and driving alignment across marketing functions. A self-starter who makes confident decisions without a playbook in front of you, and who is comfortable being handed an ambiguous goal and coming back with the plan. Hands-on with Salesforce, marketing automation, ABM platforms, and attribution tooling. U.S. citizenship required. Based in or willing to relocate to the Washington, D.C. metro area, with willingness to travel roughly 40% for events. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That&#39;s okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits &amp; Growth: Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Employee-focused best in class onboarding Internal mentor and cross-departmental buddy program Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. &nbsp; #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate&#39;s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $124,000 &mdash; $165,000 USD About Datadog:&nbsp; Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.&nbsp; Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.&nbsp; Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's&nbsp; Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

As a Regional Manager, Sales Engineering, you will lead a team of Sales Engineers and frontline leaders, driving technical execution, operational excellence, and team development across your region. You'll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. What You'll Do: Lead, coach, and develop a team of Sales Engineers, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team&nbsp; Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory c cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the region by improving processes, maintaining data quality, scaling evaluation frameworks, and contributing to initiatives that improve team effectiveness and business impact Who You Are:&nbsp; 3+ years of experience leading Sales Engineers and/or frontline leaders in a customer-facing technical organization with proven ability to manage team performance, develop team members, and scale high-performing teams&nbsp; 7+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role Proven ability to partner with senior Sales leadership on regional strategy, long-range planning, and forecast alignment as a strategic peer Ability to operate at both strategic and operational levels, balancing multi-quarter planning with day to day team execution and priorities&nbsp; Strong cross-functional collaborator with the ability to influence across teams and at senior levels Background in public cloud (AWS, Azure, GCP), Kubernetes, APM/tracing, security, developer experience, observability Demonstrated capability of utilizing AI tooling and scaling it&nbsp; Growth mindset of embracing change and being curious&nbsp; Willingness to travel as needed to support customer engagements Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That&#39;s okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. &nbsp; Benefits and Growth: &nbsp; Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks&nbsp; Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate&#39;s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $150,000 &mdash; $200,000 USD About Datadog:&nbsp; Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.&nbsp; Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.&nbsp; Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's&nbsp; Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Agent Data Plane team is building the next foundation for the Datadog Agent: a new Rust-based platform for the telemetry pipelines (logs, metrics, traces, checks, and more) that run on our customers&#39; infrastructure. Designed for performance, a small and predictable resource footprint, and resiliency, Agent Data Plane will take over the Agent&#39;s existing Go-based data pipelines. See a recent episode of Datadog On to hear more about the origins of this project from its technical lead: Datadog On: Return of Rust . &nbsp; As the team&#39;s first dedicated Engineering Manager, you&#39;ll guide a team of five engineers, partner closely with the project&#39;s technical lead, and help other Agent teams build their pipelines on the platform. Your work will lower the cost customers pay to run the Agent, reduce Datadog&#39;s own infrastructure costs, and make the Agent&#39;s performance and reliability a lasting competitive advantage. This is also a very public evolution of the Agent&#39;s architecture: the codebase is open source, and the work lends itself to technical blog posts and conference talks. As the Agent organization grows, you&#39;ll have the opportunity to take on broader scope and grow into the next level of engineering management. &nbsp; At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. &nbsp; What You&#39;ll Do: Lead, mentor, and grow a team of five engineers across Madrid and the US, ranging from early-career to senior, helping each of them build their impact and career Own planning and delivery for Agent Data Plane, including the phased migration of the Datadog Agent&#39;s data pipelines from Go to Rust Build strong relationships with the teams that own the logs, metrics, traces, and checks pipelines built on Agent Data Plane, as well as the APM Agent team, aligning priorities and working through competing requests Evolve Agent Data Plane into a true platform that other teams can build on with minimal support, while staying consistent with the project&#39;s architecture and goals Partner with the technical lead and senior engineers on design decisions, bringing your own technical judgment to performance, resource usage, and reliability tradeoffs Represent the team in cross-team and technical discussions, and help shape the team&#39;s new on-call rotation &nbsp; Who You Are: You have 2+ years of experience managing software engineering teams You have a strong individual contributor background (typically 5+ years) and the technical depth to earn the trust of senior engineers, including those who know more about the details than you do You have 2+ years of hands-on systems programming experience in a language such as Rust, C++, Go, or C You&#39;ve owned systems that other teams or customers depend on, and you&#39;ve guided your team through incidents when things broke You&#39;ve led a team through a significant migration or the replacement of widely used technology, communicating clearly with the teams affected &nbsp; Nice to Have: Experience with Rust Experience building software that runs on customer infrastructure, such as agents or collectors, rather than internal services Experience on a platform team whose work other teams build on Experience with open source software, such as working with external contributors and maintaining public repositories &nbsp; Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That&#39;s okay. If you&#39;re passionate about technology and want to grow your skills, we encourage you to apply. &nbsp; Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits &nbsp; Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:&nbsp; Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.&nbsp; Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.&nbsp; Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's&nbsp; Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

This role supports Datadog&#39;s immigration and employee mobility programs across the Americas, helping employees and new hires navigate immigration processes, work authorization requirements, and relocations. You&#39;ll partner with employees, Recruiting, People teams, Legal, and external providers to deliver consistent, compliant, and employee-focused support. You&#39;ll also maintain accurate program data, coordinate time-sensitive cases, and identify opportunities to improve operational efficiency. As our programs evolve, you&#39;ll have opportunities to strengthen processes, improve the employee experience, and contribute to scalable immigration and mobility operations. &nbsp; At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. &nbsp; What You'll Do: Manage day-to-day immigration processes across the Americas, partnering with employees, candidates, internal stakeholders, and external counsel to coordinate employment-based immigration cases, work authorization, renewals, and filings. Coordinate U.S. immigration programs, including H-1B cap submissions, F-1, TN, E-3, O-1, J-1, permanent residence, and related processes, while supporting I-9 reverification and immigration compliance requirements. Manage domestic and international relocation programs for new hires and internal transfers, coordinating vendors, employee communications, eligibility, cost estimates, and policy exceptions. Partner with Recruiting, Legal, Payroll, Tax, Finance, Benefits, and People teams to address immigration and relocation requirements, resolve escalations, and support employees throughout their mobility experience. Maintain accurate immigration and mobility records in Workday, monitor critical deadlines, conduct data audits, and develop reporting to track program activity, costs, compliance, and operational effectiveness. Collaborate with external providers and internal stakeholders to monitor regulatory developments, maintain process documentation, and identify opportunities to simplify, automate, and scale immigration and mobility programs. &nbsp; Who You Are: You have at least six years of relevant experience in Human Resources, People Operations, immigration, global mobility, or a related field, including at least two years directly managing employment-based immigration processes. You have hands-on experience supporting immigration and employee relocation programs, with strong working knowledge of U.S. employment-based immigration processes, including H-1B, F-1, TN, E-3, O-1, J-1, and permanent residence. You understand the operational, tax, payroll, and compliance considerations associated with domestic and international employee relocations. You have experience partnering with immigration counsel, relocation providers, and cross-functional teams to manage cases, resolve issues, and deliver a supportive employee experience. You communicate complex processes clearly, manage competing priorities with sound judgment, and maintain accurate, confidential records while navigating time-sensitive requirements. You use data to monitor program performance and recommend improvements, with experience supporting immigration or mobility processes in Latin America considered a plus. &nbsp; Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. &nbsp; Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks &nbsp; Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. &nbsp; &nbsp; #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate&#39;s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $139,000 &mdash; $185,000 USD About Datadog:&nbsp; Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.&nbsp; Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.&nbsp; Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's&nbsp; Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Our Enterprise Sales Executives target and close new business with Datadog's largest, most strategic customers and prospects. In this role you'll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.&nbsp; What You'll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer&#39;s business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are:&nbsp; Someone with 3+ years closing experience (mix of field selling within mid-market or enterprise) Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Experienced in selling into large Fortune 1000 companies with the ability to win new logos Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That&#39;s okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:&nbsp; High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing&nbsp; Sales training in MEDDIC and Command of the Message&nbsp; Intra-departmental mentor and buddy program for in-house networking&nbsp; An inclusive company culture, opportunity to join our Community Guilds Generous and competitive medical benefits package Retirement savings match Pet adoption and insurance program Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate&#39;s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $98,000 &mdash; $130,000 USD About Datadog:&nbsp; Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.&nbsp; Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.&nbsp; Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's&nbsp; Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: At Airbnb, our mission is to create a world where anyone can belong anywhere. We use Machine Learning extensively to create a more connected, empowered, and safer global community and enable an intelligent &amp; worry-free travel experience. The Difference You Will Make: In this role, you'll help us build a suite of tools which together form the foundation with which ML &amp; AI is created at Airbnb. You will contribute to creating a scalable shared platform that accelerates the pace of Machine Learning design &amp; development and the deployment of impactful, high-quality ML use cases company-wide. You'll also join us in creating the GenAI infrastructure that will make AI the center of our business . A Typical Day:&nbsp; Build scalable GenAI infrastructure to support the fast evolving needs of Airbnb teams using foundational language / vision models to power next-gen product experiences Drive expansions of our ML platform to improve the productivity of 200+ ML Engineers &amp; Data Scientists who rely on us Create solid data foundations to power the data-driven product features (e.g. Categories ) that are at the center of Airbnb's product roadmap by creating scalable human &amp; AI Labeling infrastructure Use OSS technologies such as Ray, MLFlow, Tensorflow, PyTorch, LangChain, Airflow, Spark, Docker, Kubernetes, Jupyterhub, etc. Work side-by-side with customer teams including Customer Support, Search Relevance, Trust &amp; Safety to deliver high-impact product wins Your Expertise: 9+ years of industry experience (and/or relevant academic experience) Solid understanding of engineering and infrastructure best practices Strong coding skills in Python/Java or equivalent Strong Experience and knowledge of distributed systems Industry experience building end-to-end Machine Learning Platforms is a plus Experience developing and productionizing machine learning models is a plus Experience with Kubernetes, Spark, Docker, Airflow is a plus Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We&#39;ll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. &nbsp; Pay Range $212,000 &mdash; $265,000 USD &nbsp; Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.&nbsp; We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. &nbsp;

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Experimentation team&#39;s mission is to provide an insightful, reliable and easy to use experimentation platform (A/B testing and feature rollout) for customers across the company. Thousands of experiments run on our platform each year. Our team is multidisciplinary, owning a vertical stack that includes UIs for setting up and analyzing experiments, data pipelines and libraries for calculating results, and the clients and services that deliver feature flags, product configuration and experiment assignment to applications. You will work closely with data science partners, engineers across infrastructure teams, and the product engineers who use our tools every day. The Difference You Will Make You will co-own the client libraries and services that thousands of Airbnb engineers use to roll out features and run experiments, primarily on the JVM, alongside the engineer who owns them today. You will help consolidate our feature flag and product configuration systems onto a single platform and make it easy and safe to set up flags, configuration and experiments in code. Success looks like clients that are fast, reliable and easy to adopt, large cross-team migrations that finish on schedule without breaking consumers, and new assignment capabilities that meet Airbnb&#39;s needs. A Typical Day Build and extend the capabilities of our experimentation, feature flagging and product configuration clients and the services behind them. Design and lead cross-team migrations: evolving client APIs, deprecating old ones, and moving consuming services over safely. Improve the testability, performance and reliability of client libraries that are widely deployed and tightly interconnected. Build new allocation and targeting capabilities in partnership with data science, such as holdouts and mutually exclusive experiments, with attention to statistical pitfalls. Use AI-assisted development to move faster on migrations, tests and refactors, and help the team set good practice for it. Participate in all phases of software development from design through implementation, testing and on-call, and work across the stack, including Python services, when the problem needs it. Your Expertise 5+ years in a hands-on software engineering role, shipping high-quality code to production. Strong experience in a JVM language (Java or Kotlin), building libraries or services that other developers depend on, with a deep understanding of OOP and API design, including backward compatibility and versioning. Experience driving changes across teams you do not own, such as migrations or deprecations with many consumers, and the communication skills and track record to lead projects that span teams. Hands-on fluency with AI-assisted development: you use coding agents and LLM tools day to day and know how to verify what they produce. Comfortable working in Python and other layers of the stack, or eager to. [Bonus] Experience with feature flagging or product configuration systems, experimentation platforms, or web and mobile clients. [Bonus] Experience with latency-sensitive, high-throughput client SDKs. &nbsp; Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.&nbsp; We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. &nbsp; Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.&nbsp; We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. &nbsp;

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:&nbsp; The Quality Lead for Global English supports the largest segment of Airbnb&#39;s Community Support partner network, the Global English Volume Tier. This lead oversees the day-to-day quality operation across multiple BPO partners, spanning Resolutions 1, 2, and 3, Dedicated Service Support, Services &amp; Experiences, Dedicated Managed Host Support, and Review Integrity, across roughly 5,000+ GE-language agents globally. The Difference You Will Make: This is an execution and leadership role. The Quality Lead is responsible for making the quality program work on the ground: ensuring partner QA teams are calibrated and accountable, translating quality standards into partner behavior, surfacing performance trends early, and driving the actions that close gaps. This Lead will also mentor a group of Partner Quality Leads, who work directly with partners to manage and drive performance; this individual will also work directly with Quality Leaders across our different partners supporting Global English. This Lead will direct the focus and energy of these teams toward what matters, remove blockers, help address areas of opportunity, and hold the overall GE quality program to a consistent standard. A Typical Day:&nbsp; GE Quality Program Execution Own the day-to-day execution of the GE quality program across all Volume Tier service lines (R1, R2, R3, DSS, S&amp;E, DMHS, RIT) and all GE partner sites. Ensure weekly QA evaluation targets are met across all sites and service lines; monitor evaluation completeness, calibration accuracy, and coaching activity within the GE portfolio. Maintain the weekly QA performance reporting cadence, ensuring partner QA teams and Partner Operations Managers receive timely, accurate, and actionable quality data each week. Partner Network Governance &amp; Accountability Hold GE partner QA teams accountable to the Performance Scorecard results: Agent Saturation Targets, Evaluation Completeness, Calibration Accuracy, Coaching Effectiveness, Actionable Insights. Maintain regular engagement with Partner Quality teams: weekly alignment cadences and alignment on monthly business reviews results and actions. Escalate partner performance gaps and establish documented action plans where warranted; escalation to the Sr. Leadership for situations that require escalation. Manage the New Site Onboarding process for any new GE partner sites that come online, ensuring they are calibrated to GE quality standards before they scale. Calibration &amp; Alignment Conduct calibration sessions across GE partner sites; ensure calibration rigor, so that GE quality is being measured consistently regardless of partner or geography. Drive QA alignment across Quality and Delivery teams.&nbsp; Insights, NPS Correlation &amp; the AQS North Star Oversee NPS Detractor Analysis Insights, to identify drivers of dissatisfaction; work with Delivery, Training, and other stakeholders to address areas of opportunity.&nbsp; Correlate quality results to operational outcomes and KPIs; place quality focus and emphasis accordingly, based on operational measures that require attention.&nbsp; Ensure GE quality insights are integrated into the weekly partner performance narrative: when scores drop week-over-week, understand drivers and root cause; be able to explain in weekly reviews.&nbsp; Cross-Functional Initiatives Partner with the GE Training team on critical initiatives, such as Training Flight Simulator and AirReady; Quality&#39;s role is to ensure training artifacts related to Quality are aligned to to our Lead With Hospitality framework. Participate as the GE quality voice in cross-functional working groups, where quality findings have direct implications for process or content change.&nbsp; Surface patterns from GE evaluations that signal policy gaps, workflow failures, or product issues — not just agent-level coaching opportunities. When the same investigation error appears across three different partner sites in the same week, that is a systemic issue that belongs in OneTrack, not a coaching note. Reporting &amp; Operational Cadences Own the GE contribution to the global Quality reporting framework: weekly KPI data by site and language (NPS, Reopen Rate, AQS, 0–60, Throughput) submitted accurately and on time as part of the automated reporting rollout, replacing the current manual slide validation process. Ensure GE partner sites are submitting their own KPI narratives with substance — not high-level summaries or incorrect figures. The QI Lead&#39;s job is to verify narrative quality, not just numbers; this role&#39;s job is to ensure that standard is held across all five partner networks. Maintain the GE calendar of quality touchpoints: weekly partner performance reviews, monthly calibration sessions, monthly partner business reviews, and quarterly COPC-style partner capability assessments — and ensure the QI Lead team is prepared and present for each. Your Expertise: 8+ years of experience in Community/Customer Support Quality, Operations, or a related field, with direct experience managing QA programs across BPO or partner networks. Bachelor&#39;s Degree, preferably in related field required. Demonstrated experience driving partner BPO accountability: running calibration sessions, managing partner QA scorecards, writing and executing improvement plans, and holding BPO QA managers to performance standards in a governance context. Working knowledge of COPC methodology; able to apply COPC evaluation standards, sampling requirements, and calibration governance in a live multi-partner operational environment. Strong analytical skills: able to read weekly QA performance data, diagnose root causes behind score movements (tenure mix, calibration drift, form changes, workflow updates), and translate that diagnosis into a clear narrative for Delivery and partner leadership. Experience with QA tooling platforms — Observe.AI, NICE QC, or equivalent — including form design, calibration management, and partner site onboarding. Excellent written and verbal communication; able to write a sharp partner performance email, run a productive calibration session across time zones, and present quality findings to senior Delivery stakeholders with confidence. Preferred Experience in a BPO or multi-site QA role, either in-house at a BPO or as a client-side quality manager managing multiple BPO partners simultaneously. Six Sigma Green Belt or equivalent structured problem-solving background. Background working with analytics teams on QA-to-NPS or QA-to-CSAT correlation analysis; experience using AQS (Ambassador Quality Score) or equivalent composite agent performance metrics. Familiarity with cross-functional quality improvement programs — investigation skills initiatives, coaching ambassador programs, agent messaging tone efforts — and experience coordinating quality&#39;s role in multi-team rollouts. Your Location: This position is Canada - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a province where Airbnb Canada, Inc. has a registered entity. Currently we can hire in the following provinces: Ontario, British Columbia, Quebec, Alberta, and Saskatchewan. This list is continuously evolving, so please check back with your recruiter on what provinces you are eligible to work from. Our Commitment To Inclusion &amp; Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. This role is for an existing vacancy within the organization.&nbsp; How We&#39;ll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $102,000 &mdash; $128,000 CAD &nbsp; Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.&nbsp; We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb. &nbsp;