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Staff Software Engineer - Identity & Access Management
BrexNew York, NY, San Francisco, CA, Seattle, WA, Vancouver (היברידי)לפני 16 ימים
התמחותהיברידימנהלת$240,000 - $300,000 / Year
oauthoidcsamlssocadarchitecture+2

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams operate with high autonomy and deep collaboration, own outcomes end to end, and push for excellence from architecture to deployment. It's an environment where engineering is a craft and builders grow by solving meaningful technical problems. What you'll do The Identity and Access Management team builds and maintains secure, user-friendly authentication and authorization systems that protect users, safeguard company assets, and provide a seamless access experience for developers. The team owns critical platform capabilities including login methods, step-up authentication, our custom authorization platform, account delegation flows like Copilot, Pro Access login, embedded partnerships authentication, and core vendor integrations. As a Staff Engineer on IAM, you will lead projects and initiatives to improve the security, reliability, and developer experience of our authentication, authorization, and identity platforms for customers, partners, and internal systems. You will scope and drive projects with clear impact, work cross-functionally with the broader engineering organization, help define the team's technical quality, and help evolve the identity platform as Brex invests in signed identity propagation, delegated and agent identity, fine-grained authorization, stronger auditability, and enterprise-ready customer authentication experiences. Where you'll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require Monday, Wednesday and Thursday to be designated in office days. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Design, build, and operate backend systems and APIs for authentication, authorization, identity context, and audit-related workflows. Lead engineers across the organization on initiatives end to end, from technical design and implementation through rollout, measurement, and operational support. Improve login and access experiences across SSO, MFA, step-up authentication, delegated access, and enterprise identity flows. Build and extend authorization systems that support custom roles, resource-aware access control, and secure defaults for product teams. Lead creation of durable, identity-aware audit trails and attribution for user, service, delegated, and agent-driven actions. Partner closely with engineers across Brex to make IAM integrations secure by default and easier to adopt through clear patterns, tooling, and shared libraries. Mentor engineers on the team to deliver high-quality code and produce operational improvements that raise the bar for reliability and maintainability across the team's systems. Requirements You have strong software engineering fundamentals and experience building reliable production backend systems. You have experience leading complex projects and mentoring other engineers. You have strong API design fundamentals, rigor around testing, code quality, and documentation. You understand core IAM concepts such as authentication, authorization, sessions, tokens, MFA, SSO, OAuth, SAML, OIDC, or RBAC. You communicate clearly, collaborate well across teams, and are effective in cross-functional technical discussions. You care about operational excellence and know how to improve system reliability, reduce toil, and maintain high-quality services over time. You have strong product and engineering judgment and can balance security, usability, and developer experience. Bonus points You have worked on identity and access management, authentication, authorization, or audit systems in a production environment. You have hands-on experience with Okta, Oso, SSO, SAML, OIDC, OAuth, or WebAuthn. You have experience building enterprise-facing admin controls, authorization platforms, delegated access flows, or audit trails. You have worked on platform teams that provide shared infrastructure, paved roads, or secure-by-default frameworks for other engineering teams. Compensation: The expected salary range for this role is $240,000 - $300,000 CAD. However, the starting base pay will depend on a number of factors, including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

צפה בעבודה
Senior Forward Deployed Product Manager (Dublin)
IntercomDublin, Ireland (היברידי)לפני 16 ימים
התמחותהיברידיבכיר
gorcrmsalesforcesalescustomer success+4

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  In AI, proximity to customer reality is the moat. Even the best model doesn't run itself: it takes someone who gets close enough to a customer's business to make it work, and that closeness doesn't happen on its own. That's where the Forward Deployed Product Manager comes in. You'll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that's proving out value in an evaluation, getting a deployment live, or expanding what's possible once it's working, and get them to real, measurable success with Fin faster than they'd get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too. This is a very novel role in the industry, still being shaped, and you'll help sharpen what great looks like at Fin: evolving the playbooks, and shaping how we win and deliver on our biggest, highest-stakes deals. This is a high-ownership, high-visibility role for a PM who wants real time with customers and hands-on time with the product, and who's comfortable making progress before every answer is known. What will I be doing?  Own outcomes for a portfolio of strategic customers deploying Fin. Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately. Run the full arc yourself. Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross-functional snag. Be the AI expert in the room. Customers should leave every conversation with you knowing more about how to get outstanding results from Fin. Partner tightly with Sales, Success, and R&D so each deployment feels like one team to the customer, not a relay race. Turn what you learn in the field into product. Bring specific, evidence-backed input, not just feature requests, to shape the roadmap. Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first. Help define what Forward Deployed PM means at Fin . It's a very novel role across the industry, still being shaped, and you'll help sharpen what it looks like here. Success in this role looks like your customers thriving with Fin, and the product getting sharper because of what you learned from them. It's product management at its core, not solutions engineering, customer success, or professional services. What skills do I need?  Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure. Customer obsession: Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results. Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience. Technical fluency: You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups. Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story. Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin. Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution. Operational rigor: Operational rigor: You're highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish. Even better if you have: Experience building product for enterprise customers Startup or B2B SaaS experience Background in technical consulting, solutions engineering, or customer success #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

צפה בעבודה
Senior Customer Success Manager
IntercomSan Francisco, United States (היברידי)לפני 16 ימים
התמחותהיברידיבכיר$167,670 - $186,300 / Year
crmsalesforcesalesaccount managementcustomer successcustomer support+2

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.  This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities Own the retention and health of a portfolio of strategic customers. Track leading indicators (Fin resolution rate, involvement, CSAT, adoption breadth, stakeholder engagement), flag risk early, and run mitigation plans to secure renewals in partnership with Account Management. Drive measurable value realization by tying Fin's performance to each customer's business outcomes (cost savings, team capacity, customer experience), and make that ROI visible to executive sponsors at every stage of the relationship. Build and prioritize an Automation Roadmap for each customer, balancing competing demands to deliver outcomes across your portfolio. Develop trusted advisor relationships from the C-suite to individual contributors, and multi-thread accounts so success doesn't depend on a single champion. Lead requirements gathering and process mapping of customers' standard operating procedures, and document them in clear, precise and actionable terms. Partner with engineers to turn customer requirements into Fin solution designs, and guide customers on configuration best practices, knowledge strategy and prompt design. Analyze Fin usage and performance data to find optimization opportunities, close resolution gaps and uncover expansion use cases. Lead Success Plans, QBRs/EBRs and strategic planning sessions that align Fin's roadmap with the customer's goals. Keep deep product knowledge of Fin's fast-expanding capabilities and stay aware of where the AI-agent market is heading, so you can position Fin against alternatives. Act as the Voice of the Customer internally, turning customer insights into product feedback and shaping our solutions strategy. Mentor other CSMs and help shape the playbooks and best practices of a growing team. What skills do I need?  8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent-building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self-motivated, adaptable, and curious team player with a high level of self-efficacy.   The OTE range for candidates within the New York or San Francisco Bay Area is $186,300 $207,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  The OTE range for candidates within the Greater Chicago Area is $167,670- $186,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

צפה בעבודה
Principal Customer Success Manager
IntercomSan Francisco, United States (היברידי)לפני 16 ימים
התמחותהיברידימנהלת$222,300 - $247,000 / Year
crmsalesforcesalesaccount managementcustomer successcustomer support+2

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Principal Customer Success Manager, you'll partner with some of our largest and most complex enterprise customers to help them transform customer service with AI. You'll work with executive sponsors, Support leaders, and cross-functional teams to connect Fin's capabilities to business priorities and guide customers from strategy and implementation through adoption, measurable value, and renewal. You'll own the success strategy for a portfolio of strategic enterprise customers, navigating complex organizations, multiple stakeholder groups, and evolving business needs. This is an opportunity to advise senior leaders, influence how global businesses deploy AI, and help shape the playbooks and best practices for our growing Customer Success team. Responsibilities Own the health, success strategy, and retention of a portfolio of strategic enterprise customers, partnering closely with Account Management on renewal plans. Build relationships across executive sponsors, operational leaders, technical teams, and frontline users. Develop multi-threaded stakeholder maps and ensure alignment across decision-makers and teams. Lead executive conversations, strategic planning, QBRs/EBRs, and success-plan reviews that connect Fin's roadmap and performance to customers' business priorities. Drive measurable value realization by tying Fin's outcomes to customer goals such as cost savings, team capacity, customer experience, and service quality. Make progress and ROI clear to executive sponsors. Develop and prioritize customer-specific AI and automation roadmaps, aligning business objectives, operational readiness, technical dependencies, and measurable milestones. Guide complex enterprise implementations and adoption programs, including requirements gathering, process mapping, and documentation of workflows across teams, systems, or regions. Partner with Solutions Engineering, Product, Support, and other internal teams to translate customer requirements into effective Fin solution designs. Advise on configuration, knowledge strategy, integrations, and prompt design. Monitor leading indicators such as Fin resolution rate, involvement, CSAT, adoption breadth, and stakeholder engagement. Identify risks early and lead mitigation plans that protect customer outcomes and renewals. Analyze usage and performance data to identify optimization opportunities, close resolution gaps, and uncover expansion use cases. Maintain deep knowledge of Fin's evolving capabilities and the AI-agent market, using that expertise to advise customers and position solutions against alternatives. Represent the Voice of the Customer internally, translating enterprise customer needs into actionable product feedback and influencing our solutions strategy. Mentor other CSMs and contribute to the playbooks, operating practices, and standards of a growing enterprise Customer Success team. What skills do I need? 8+ years of customer-facing experience in enterprise Customer Success, strategic account management, management consulting, strategy, or a related advisory role. Demonstrated experience working with large enterprise clients, including complex organizations, senior stakeholders, and multi-team or cross-functional programs. A track record of building executive relationships and influencing decisions across a range of customer stakeholders, from C-suite leaders to operational and technical teams. Demonstrated success driving adoption, retention, process improvement, and measurable business outcomes for enterprise customers. Experience with business process mapping, requirements analysis, solution design, or complex technology implementations. Strong commercial judgment and the ability to connect product performance and customer outcomes to ROI, renewal strategy, and expansion opportunities. Strong technical acumen and a genuine interest in AI, automation, and agent-building. Coding experience is not required. Ability to simplify complex problems and communicate clearly with both executive and technical audiences. Excellent prioritization and program-management skills, with the ability to manage competing priorities across a strategic customer portfolio. Self-motivated, adaptable, and curious, with the judgment and ownership to operate effectively in a fast-changing environment. A collaborative team player who can influence across functions, advocate for customers, and help elevate the work of the broader team. The OTE range for candidates within the New York or San Francisco Bay Area is $222,300- $247,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  The OTE range for candidates within the Greater Chicago Area is $200,070 - $222,300. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

צפה בעבודה
SVP, Revenue Marketing
MongoDBRemote California (מרחוק לחלוטין)לפני 16 ימים
משרה מלאהמרחוק לחלוטיןאמצע$213,000 - $213,000 / Year
awsazuregoogle cloudmongodbmental healthcounseling+6

MongoDB is growing faster than it has in years, with strong momentum in Atlas and EA. We are consolidating global Revenue Marketing under one leader to strengthen our partnership with Sales and build a modern, AI-powered revenue growth engine. The SVP of Revenue Marketing owns marketing-sourced revenue for our sales-led business across AMER, EMEA, and APJ, including new investments in India, Japan, and Public Sector. You will rethink how we generate growth, connecting account intelligence, enterprise demand creation, developer engagement, and sales execution into a scalable system that influences architecture decisions and converts demand into revenue. You will also own partner marketing, digital services, and MDF. This role reports to the CMO, sits on the Marketing Leadership Team, and partners directly with the CRO. This is a revenue role that lives in marketing. You know why pipeline is short before anyone asks, and you act. This role can be based out of any of our US offices or remotely in the United States.  What you will own Marketing-sourced revenue: Own the sales-led marketing revenue target, regional forecasts, and performance; Anticipate pipeline gaps, diagnose performance, and adjust investment and execution to deliver the number Global revenue growth system: Build a unified growth engine across AMER, EMEA, and APJ; Move beyond traditional campaign- and event-centric execution toward always-on, signal-driven engagement; Establish repeatable growth plays, shared capabilities, and measurement while enabling regional teams to adapt to local markets Enterprise demand and architecture decisions: Build account-based growth motions that engage executives, architects, and technical buyers early in their decision-making; Partner with Sales and technical teams to position MongoDB for new application and AI architectures, turning strategic account engagement into qualified pipeline and revenue AI and automation: Partner across Marketing to redesign workflows, automate execution, and improve targeting, personalization, and optimization; Use AI to increase speed and impact while freeing teams for higher-value work Partner marketing: Own hyperscaler, GSI, and OEM co-marketing, including MDF; Build scalable partner growth motions and tie investment to pipeline and revenue New market growth: Build scalable market-entry and expansion models for India, Japan, and Public Sector, leveraging global capabilities and local market expertise What we're looking for Revenue accountability: You've owned and delivered a meaningful marketing-sourced revenue target at a B2B SaaS company operating at scale, across multiple regions and segments; You have experience navigating complex enterprise sales motions and driving predictable revenue growth Commercial credibility: You're a trusted partner to a CRO, experienced in enterprise account strategy, complex sales cycles, and expansion motions; You know how to diagnose pipeline gaps and drive corrective action Systems thinking: You've redesigned how marketing generates growth, not just optimized existing campaigns; You connect data, technology, workflows, and people into scalable revenue motions AI fluency: You understand how AI and automation can transform marketing execution and have translated new capabilities into measurable business outcomes Global leadership: You've led large, distributed teams and strong regional leaders, including meaningful APJ experience; You balance global scale with local execution Ecosystem experience: You've worked with hyperscalers and GSIs and know how to translate partnerships into pipeline Enterprise and technical buyer expertise: You've built demand and driven growth in complex enterprise sales motions, engaging C-suite executives, architects, and technical buyers; You understand how to connect developer adoption to enterprise platform decisions and navigate long, multi-stakeholder buying cycles Plus: Experience with data platforms, AI workloads, new market development, Japan, or Public Sector How we'll measure success Marketing-sourced revenue: Pipeline through closed-won, against global and regional targets Pipeline performance: Conversion, velocity, and qualified pipeline in strategic accounts Revenue efficiency: Marketing-sourced revenue and pipeline per dollar invested, including partner ROI Growth system effectiveness: Adoption and performance of repeatable, signal-driven revenue motions AI and automation: Measurable improvements in execution speed, productivity, and program performance Strategic growth: Qualified pipeline and revenue from new application and AI architectures, penetration of strategic enterprise accounts, and new market performance in India, Japan, and Public Sector About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426495 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $213,000 — $419,000 USD

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עבור מעסיקים

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Fraud Operations Analyst (CDMX)
StripeMexico (מרחוק לחלוטין)לפני 17 ימים
התמחותמרחוק לחלוטיןאמצע

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities • Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors • Conduct investigations on merchant accounts to support financial partner requirements • Assess risk factors and trends of potentially fraudulent activity • Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience • Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance • Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • Some experience in fraud analysis, fraud investigations, or fraud operations • Experience using data to make assessments and judgments • A team-focused mentality and effective problem-solving skills • The ability to approach challenges from a user perspective while being pragmatic and solutions-oriented • You're willing to periodically work a weekend (remotely) for which you will be compensated with weekdays off • You are available to work 100% in-office on Av. Paseo de la Reforma, Mexico City. We're open to people relocating from other Mexican states, and you may be eligible for relocation assistance from Stripe, depending on the distance you'd be moving from. Preferred qualifications • Fraud experience in payments, e-commerce, or fintech mitigating digital and card-not-present fraud • Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools • Prior fraud experience across multiple industries and verticals • Experience in a high-growth technology company • Experience working from a queue

צפה בעבודה
Software Engineer, New Grad
StripeIN-Bengaluruלפני 17 ימים
התמחותבמקוםאמצע
javascriptjavagorubyscalaresearch

Who we are About Stripe Stripe is a technology company focused on improving the conditions for economic growth and prosperity. We build programmable financial infrastructure, rethinking from first principles how financial services should work, to make it easier and cheaper for any business to start and scale. More than 10 million businesses build on Stripe, spanning the economic frontier—from solo founders to established enterprises—united by a practical focus on growth. The most ambitious companies in the world use Stripe as core infrastructure to grow faster. They process trillions of dollars a year on Stripe, equivalent to around 1.6% of global GDP. While economic growth makes everyone better off, open markets also enable greater variety. When any business can easily serve a global customer base, the quality and diversity of products in the world increase, and craft and creativity are unleashed into the smallest niches. Our own growth is wholly contingent on the success of the businesses building on Stripe. We therefore invest back into our technology at an unusual rate. We make upgrades to our products every single day to deliver compounding gains to our customers. We maintain some of the most reliable APIs on the internet. We build entirely new pieces of financial infrastructure to enable new ideas. And our significant advances in risk and fraud infrastructure over many years are making the internet economy safer and more accessible.  Though people at Stripe don't tend to take themselves seriously, Stripe is a fairly serious place: our customers are depending on us for their livelihoods. We admire ambition, intensity, curiosity, humility, and rigor. The most effective people become knowledgeable about many domains besides their own. Any company is an applied exercise in understanding some aspect of society or the market. In working with so many (especially the new and innovative ones), we think that Stripe is one of the very best places to learn about how the world works. Your role Stripe is large enough that individual products and projects can be rapidly deployed to a meaningful fraction of the world's businesses, but small enough that individual agency still has outsized impact. Small teams can impact how millions of businesses grow. Right now the global economy is replatforming around AI, creating new opportunities for growth. We're at the center of this, and we think the best work is still in front of us. To meet this moment, we're looking for people who move with urgency, like hard problems, and want their work to matter at a time of great change. If that's you, there's no better place to build your career. Who you are Ambitious builder: You're energized by building solutions without clear precedent and solving problems with far-reaching consequences. Successful Stripes are deeply curious, and prefer the joy of discovery to the comfort of certainty. Rigorous thinker: You appreciate that things worth doing are rarely simple. You enjoy working on problems that have never been tackled before.  Adaptable problem solver: You adapt quickly and treat obstacles as opportunities.  At Stripe we embrace kindness while encouraging Stripes to take measured risks and act boldly, even in the absence of consensus. Minimum requirements A Bachelor's or Master's degree in computer science or a directly related field, obtained by summer 2027, or equivalent work experience; New grad candidates should have no more than 18 months of professional experience (excluding internship experience). Experience and familiarity with programming, either through side projects or classwork. We work mostly in Java, Ruby, JavaScript, Scala, and Go. We believe new programming languages can be learned if the fundamentals and general knowledge are present. Experience from either previous internships or working collaboratively on multi-person coding projects (in a university or professional setting). Ability to learn unfamiliar systems and form an understanding of those systems, through independent research and working with a mentor or subject matter experts. Clear written communication skills, with the ability to explain your work to stakeholders, team members, and other Stripes. Ability to leverage AI tools to accelerate development while applying rigorous critical thinking and professional judgement to review, refine, and validate all outputs. Preferred qualifications One or more areas of specialized knowledge (frontend, backend, infrastructure or other technologies) balanced with general skills and knowledge.  Experience in code review practices, and an understanding of how to safely update production systems. Familiarity with navigating and managing work in large code bases. Experience leading small projects independently, and contributing to larger projects alongside peers. Ability to operate with high agency in navigating complex technical obstacles independently, knowing precisely when to unblock oneself and when to ask for help.

צפה בעבודה
Key Accounts Executive
DatadogRemote - Illinois, Remote - Michigan, Remote - Minnesota, Remote - Ohio, Remote - Texas (מרחוק לחלוטין)לפני 16 ימים
משרה מלאהמרחוק לחלוטיןמנהלים$100,000 - $100,000 / Year
datadogdentalmental healthforecastinginstagramsales+3

Our Key Accounts Executive will target and close new business within the largest, most strategic prospects in key, high potential companies. In this role you'll be focused on understanding and uncovering the pain points these companies face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Develop and execute an outbound prospecting strategy tailored to specific Fortune 100 accounts Drive a strategic, multi-threaded sales motion spanning multiple stakeholders and product suites Cross-sell and navigate throughout complex accounts Create, own, and grow your own accounts, demonstrating the value of the Datadog platform Develop a deep comprehension of customer's business Work cross-functionally with marketing, and solutions engineering to drive coordinated efforts that support the outbound prospecting strategy Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency Who You Are:  Someone with 5+ years Enterprise Sales experience selling into Fortune 100 companies with the ability to win new logos Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Self-starter mindset and resourceful by nature Coachable and willing to adapt your sales motion as needed Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:   New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous and competitive benefits package Continuous career development and pathing opportunities  Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Remote Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $128,000 — $170,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

צפה בעבודה
Supervisor - Trust and Safety Operations
AirbnbBangalore, Indiaלפני 17 ימים
התמחותבמקוםאמצע
restcoachingrecruiting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Fraud & Safety Delivery (FSD) is at the heart of keeping Airbnb safe for the millions of hosts and guests who trust our platform every day. As part of Global Operations, FSD reviews and resolves potential fraud and safety cases across the full user lifecycle, with internal and partner specialists operating 24/7 across the globe. You'll join Frontline Operations, the pillar that does that review and resolution work. Our specialists and the partner teams who deliver alongside us handle cases around the clock, and the leads, managers and analysts across the pillar make sure that work is fast, accurate and consistent wherever it runs. You'll lead a team on Fraud & Safety Review within Frontline Operations, working day to day with Policy, Product and the partner sites that carry cases alongside your team.   The Difference You Will Make You lead a team of Fraud & Safety Review specialists: you decide how their work is prioritised as volume, risk and resourcing move through the week, and you coach the judgement that makes their decisions consistent whoever handles the case. The difference you make is a team that performs to a high standard all the time — not only when volume is manageable. That reliability is what the rest of FSD plans around. Success looks like a team that consistently meets its quality, service-level and resolution-time targets, fewer repeat escalations because a change is applied the same way by everyone, and specialists who stay and grow because the path in front of them is clear.   A Typical Day Lead and develop a team of Fraud & Safety Review specialists, holding the team accountable for quality, timeliness, and service goals while championing their growth and overall team engagement. Adapt the team's plan and make the day-to-day decisions on case handling, escalation and coverage as volume, case mix or resourcing shifts. For example: rebalancing the queue and re-cutting coverage when a surge in account-takeover reports lands on a public holiday with half the team off. Coach and develop your specialists through regular 1:1s and case reviews, manage performance against targets, and model the values and belonging behaviours that make the team people stay. Use judgment and the operational data to resolve the technical, customer and operational problems your team raises, and recommend the process and tooling improvements the pattern points to. Take process, tooling and workflow changes as an input from the broader fraud and safety strategy and land them with your team, and hand off the cases that need executive escalation or new precedent to the appropriate senior stakeholder. Watch your team's operational metrics, report the trends and risks in your remit to leadership, and anticipate resourcing needs so you can raise a gap to your manager before it becomes a blocker.   Your Expertise 8+ years in Fraud & Safety, Risk, Trust or related operations, including 4+ years leading or supervising a team in a high-volume, time-sensitive case-review environment. Proven ability to hold a team of specialists to consistent quality, accuracy and productivity targets, using operational data to see where performance is moving and act on it. Working knowledge of fraud and safety typologies, and how workflow, precedent and policy interact on escalated cases. People leadership at the scope named above — led a team of specialists whose decisions carried real consequence, coaching a diverse group of talent and setting team priorities and performance targets. Sound operational judgment when the answer is not clear — you assess the situation, decide with the information you have, and adapt the plan rather than waiting for direction. Clear, direct communicator — able to make operational and case reasoning legible to your specialists, to your cross-functional partners, and to the leadership tracking your team's results. Experience in a marketplace, travel or platform fraud and safety environment, or building SOPs, playbooks and enablement that scaled beyond one team, is a plus, not a requirement.   Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.   India Annual Pay Range ₹1,610,000 — ₹2,110,000 INR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

צפה בעבודה
Enterprise Account Executive, Growth
MongoDBMunich (היברידי)לפני 16 ימים
משרה מלאההיברידיאמצע
goawsazuregcpgoogle cloudmongodb+5

We're looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory , resulting in revenue growth and new customer acquisition. We are looking to speak to candidates who are based in Munich for our hybrid working model. Impact you will have Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 3+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos and expanding accounts. Demonstrated ability to open new accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP and Azure) and large GSIs (Accenture, KPMG, etc) Skilled in building business champions Driven and competitive. Possess a strong desire to be successful Must live in territory and speak German  Things we love You are passionate about growing your career in the largest market in software (database) Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) Familiarity with databases, develops and cloud native infrastructure a plus Why join now MongoDB invests 8x the industry average in development of each of our new hires & continuous career development Accelerators up to 30% Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs New hire stock equity (RSUs) and employee stock purchase plan Generous and competitive benefits (parental leave, fertility & wellbeing support) Friendly and inclusive workplace culture - Learn more about what it's like to work at MongoDB MongoDB's Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to "Think Big and Go Far." As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273594249

צפה בעבודה
Systems Reliability Engineer - Core
CloudflareLisbon, Portugal, London, United Kingdom (היברידי)לפני 16 ימים
התמחותהיברידיאמצע
pythongorustcloudflareterraformansible+10

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Hiring Locations: Lisbon, Portugal, London, UK   About the Role We are looking for a Systems Engineer to architect, scale, and operate the distributed infrastructure that powers our global server fleets. You will drive automation and reliability work that keeps our systems fast and resilient at scale. Responsibilities   Cloudflare is a system spanning the globe, on a mission to make the internet better, safer, and more powerful everyday. With this goal in mind, our product teams are responsible for deployed thousands of deployments at an ever increasing rate. As an engineer on one of our Core platform teams, you'll be building the tools to help engineers deploy and operate the services that make Cloudflare work. Our mission is to provide a reliable, yet flexible, platform to help product teams release new software efficiently and safely. You'll be building the private cloud that Cloudflare developers leverage to build Cloudflare itself. Core platforms we operate at Cloudflare include: Kubernetes Postgres, PgBouncer, and Stolon Kafka Zookeeper Ceph & Rook Developer tools, CI, and CD systems Vault Consul Etcd Temporal Artificial Intelligence & LLMs   You will Architect, deploy, and maintain robust distributed systems, focusing on high availability, low latency, and horizontal scalability. Optimise Performance: Analyse system bottlenecks, optimise kernel and network stacks, and fine-tune resource utilisation across global server fleets. Drive Automation: Build and maintain internal tools and automation frameworks to streamline infrastructure deployment, configuration management, and monitoring. Ensure Reliability: Participate in architecture reviews, capacity planning, and proactive system health monitoring to guarantee maximum uptime and resilience. Collaborate Cross-Functionally: Partner closely with Security, Network Engineering, and Product teams to integrate infrastructure solutions smoothly across the entire stack. Desirable Skills, Knowledge, and Experience Demonstrable professional experience building and managing large-scale distributed systems or Linux production environments. Proficiency in at least one systems programming or scripting language (e.g., Go, Rust, C/C++, Python) with a track record of writing clean, maintainable code. Deep understanding of Linux/Unix operating system internals (e.g., storage subsystems, memory management) and core networking protocols (TCP/IP, DNS, BGP). Experience with configuration management and infrastructure-as-code tools (e.g., Ansible, Terraform, SaltStack). Strong analytical and troubleshooting skills, with a methodical approach to diagnosing complex system-level failures. Bonus Points Experience managing containerised workloads at scale using Kubernetes, Docker, or similar orchestration platforms. Familiarity with CI/CD pipelines and automated testing strategies for infrastructure. Contributions to open-source systems software projects or active participation in the broader systems engineering community. Experience with any of our existing tooling, such as Kafka and Temporal Good experience of harnessing AI to drive robust solutions What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

צפה בעבודה
Senior Customer Engineer, Enterprise - San Francisco
CloudflareSan Francisco, United States (היברידי)לפני 16 ימים
התמחותהיברידיבכיר$214,000 - $214,000 / Year
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About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: San Francisco, CA What you will do as a Customer Engineer The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey. Key Responsibilities Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. . Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals. Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer's environment (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices.  Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk. Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives. Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.  AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming your time for strategic customer advisory. Education & Enablement: Partner closely with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as Standard Operating Procedures (SOPs), architectural best practices, and technical guides to continuously raise the technical baseline across the organization. Minimum Qualifications Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services,  Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling). Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly. Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives. Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles. Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy. Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below: Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS. Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts. Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3. AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows. Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions. Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments. Strongly Preferred Qualifications (The "Good-to-Haves") Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms.  Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls. Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2. Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth. Education Undergraduate or graduate degree in Computer Science, Engineering, or a related field.  Travel This role may require travel up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration. Compensation This role features a competitive base salary and a variable compensation structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion. Compensation may be adjusted depending on work location.  For Bay Area based hires: Estimated annual salary of $214,000.00 - $336,000.00 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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