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Sales Recruiter (London, United Kingdom)
FigmaLondon, United Kingdom (Fully Remote)7 days ago
Full TimeFully RemoteMid
gofigmasalespartnershipsrecruitingonboarding

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking to hire an experienced full-life cycle Sales Recruiter to support the organization through its growth, predominantly within Sales with the opportunity to support other functions, such as Marketing, Legal, and GBO. You'll be a driving force in building and executing the talent strategy, partnering with key stakeholders, and hiring top talent. This role will allow you to build positive relationships, exude our values, and contribute to our org-wide recruiting best practices and processes.   In addition to execution on hiring, you will have the opportunity to support recruiting events, contribute to office expansion, and build strategic partnerships across the EMEA region. This is a full time role that will be held in our London hub. What you'll do at Figma: Manage full-cycle recruiting processes for our business organizations (specifically Sales) Partner with business leaders to develop top of funnel strategies for key roles Source and build healthy, representative pipelines to engage passive talent including: cold outreach, events, and content production while also effectively handling inbound applications and referrals Leverage data to inform your hiring strategy and articulate these insights to executives in order to influence and drive positive change Champion and spearhead various initiatives relating to belonging, equity and impact (BEI) We'd love to hear from you if you have: 6+ years of full-cycle in house recruiting experience in a high growth business  Experience partnering with senior executives on high volume searches in sales organizations, such as Enterprise Account Executives Ability to build a talent strategy alongside your hiring managers, while delivering an exceptional candidate experience Excellent communication, in all formats and ability to adapt communication style based upon audience While not required, it's an added plus if you also have: In-house experience recruiting for a SaaS company Experience hiring leadership roles at the Director level, predominantly within Sales Expert knowledge of the SaaS/ scaling tech landscape and who our competitors in this space may be At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

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Technical Account Manager 2 - San Francisco
Full TimeHybridMid$101,000 - $101,000 / Year
pythonjavascriptgorubyphpperl+17

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer's IT Operations environment on a regular basis and provide recommendations that will maximize Datadog's value. Be the customer's advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements Participate and prepare for Monthly and Quarterly Business Reviews with customers Collaborate with Datadog's product management, engineering and technical services teams to help identify new features and products Continuously evolve best practice to technical product adoption and customer success Who You Are: Someone with a solid technical grounding and hands-on experience of IT Operations Confident in your hands on experience AWS, Azure or GCP Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. Able to sit up to 4 hours, traveling to and from client sites  Able to travel via auto, train or air up to 20% of the time Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space Experienced using Datadog and/or other cloud monitoring tools Fluent, daily user of AI tools: regularly builds custom skills, prompts, or automations to optimize personal workflow and eliminate repetitive work Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $101,000 — $134,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Staff Product Manager, Metering and Attribution
ContractOn-sitePrincipal$244,000 - $244,000 / Year
datadogdentalmental healthinstagramsalespartnerships+1

Revenue Engineering builds the platform that measures how customers use Datadog and turns that measurement into usage and cost data they can act on. Every product Datadog ships is metered here. Every customer who wants to see which team, service, or business unit drove their usage sees it through this layer. As a Staff Product Manager for Metering and Cost Attribution , you will own product direction for that platform. You will set the standard for how usage is measured, attributed, and presented across Datadog. The role starts with tagging: the mechanism customers use to attribute usage to owners inside their organization, and the foundation that cost allocation, chargeback, quotas, and governance build on. From there you will shape the metering capabilities that new pricing and packaging models draw on, and extend the platform's speed and scale as Datadog's portfolio grows. Over time you will own the vision and roadmap for a usage platform used by every team at Datadog and relied on by every customer. The usage layer is the system of record for consumption, and it is what billing draws from. What you own is the path from usage events to billable output, along with the consumption models, cost attribution, and usage analytics that customers and their finance teams use to understand their spend. You will partner closely with the billing platform team across that boundary. Usage and cost attribution reach across a broad portfolio of billable metrics, several regions, and customers organized into parent and child organizations and reseller hierarchies, and they surface in units and in dollars, in-app, through the API, and in agentic workflows. Designing for that range means making deliberate choices about granularity, timeliness, and flexibility, and holding those choices steady across the many teams that build on them. This is a highly visible individual contributor role spanning several engineering teams, every product vertical that emits billable telemetry, and partners in Sales, Support, and Finance. What You'll Do: Set product direction for metering and attribution by defining the problems and outcomes that matter from usage events through billable output, holding a multi-quarter view of how the platform should evolve, and collaborating with multiple engineering teams to sequence work into phases that deliver clear customer value along the way. Own the tagging model as a customer-facing product , giving customers a consistent way to define tags across every product, translating those tags into granular usage and cost breakdowns wherever they surface, and designing how customers adjust and reconstruct attribution when their tagging changes. Define the metering and rating capabilities that pricing and packaging depend on , working ahead of launches on usage aggregation, unit definitions, commitments, included usage, and overage, so that the metering platform stays ahead of Datadog's commercial needs. Act as the subject matter expert for metering and cost attribution across Datadog , setting the standard that product verticals build against when they bring a new SKU into usage attribution, aligning engineering, Cloud Cost Management, Support, Sales, and Finance on a single cost allocation model, and mentoring product managers taking on metering work in their own areas. Own the quality standard for usage data , translating what customers need in accuracy, timeliness, and auditability into product requirements and service objectives, keeping measured usage, attribution, and billing consistent with one another, and producing the sizing and impact analysis that engineering leadership and pricing partners need to resource the work. Build agentic capabilities on top of usage , surfacing an unexpected change in consumption early, explaining which teams and services drove it, and recommending what the customer can do next. Own the data contracts and interfaces that let agents across Datadog reason about usage. Anticipate market movement in cost allocation and cost governance , tracking how FinOps practice, cloud provider primitives, and specialist vendors are evolving, shaping Datadog's investment in response, and engaging customers directly through preview programs, design partnerships, and industry forums. Who You Are: A strong systems thinker : you can follow cause and effect from telemetry intake through metering, aggregation, attribution, and the bill, you reason about unit economics and cost-to-serve alongside customer experience, and you hold the throughline as scope evolves across quarters. Fluent in data models and pipelines : you are at home in the concepts that usage data depends on, including event pipelines, usage aggregation, cardinality, deduplication, backfills, and processing latency, and you understand how they shape what a customer can be shown. A cross-org synthesizer : you read across engineering teams, Support, Sales, Finance, and product verticals, and turn diffuse signals into a defensible product position. Rigorous about quality : you treat accuracy in usage and cost data as a product standard you personally own, and you know how to balance investment in quality with new capability. Collaborative and opinionated : you build trust quickly with engineers, PM peers, designers, and commercial partners, you influence senior stakeholders without direct authority, and you adapt when new evidence emerges. Experienced in product management : you have 8+ years of Product Management experience, or a track record showing Staff-level capabilities in related software roles, with significant ownership of complex technical products. You are comfortable operating with ambiguity and breadth in platform work where the scope shapes itself over multiple quarters. Bachelor's degree in Computer Science, Engineering, or equivalent experience. Nice to Have: Experience with high-cardinality telemetry and the cost and pricing tradeoffs it creates. Experience with usage-based or consumption-based monetization, including metering, rating, and cost allocation. Familiarity with usage-based billing infrastructure such as Metronome, Orb, m3ter, Amberflo, Zuora, or Stripe Billing, or with FinOps tooling such as CloudZero, Vantage, or Finout. Experience owning a platform capability consumed by many internal product teams, including the adoption and onboarding motion that goes with it. Experience with pricing and packaging, and comfort reasoning about margin and cost-to-serve alongside a packaging change. Exposure to the FinOps Foundation framework or the FOCUS specification, and to chargeback, showback, and tag governance at enterprise scale. Benefits and Growth: High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Free, global Spring Health benefits for employees and dependents age 6+, competitive global benefits   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $244,000 — $305,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Senior UX Researcher, Core Pillars
InternshipHybridSenior$161,600 - $161,600 / Year
datadogdentalmental healthinstagrampartnershipsresearch

Datadog is looking for a Senior UX Researcher to shape strategically important products across Core Pillars. The researcher's initial focus will be Agent Console, an emerging product area helping teams understand and improve the performance, usage, cost, reliability, and business value of AI agents. As priorities evolve, the role may support other product areas within Core Pillars. You'll establish a foundational understanding of our users while supporting product and design decisions happening today. This is a high-autonomy individual contributor role for someone who thrives in technically complex, quickly evolving environments and wants to build a durable research program and not simply execute a queue of studies. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you'll do: Build and own an ongoing research program across Core Pillars, beginning with Agent Console and spanning foundational discovery, product evaluation, and post-launch learning. Partner with Product, Design, and Engineering to identify consequential decisions and conduct focused mixed-methods research using qualitative and quantitative evidence. Develop a strong understanding of AI agents, complex technical workflows, and enterprise users so you can identify meaningful questions and engage credibly with customers and partners. Develop a clear point of view from the evidence, influence product strategy and design, and remain involved through implementation and measurement. Advance how research is practiced by using AI-assisted workflows, connecting qualitative insight with behavioral data, building reusable knowledge, and enabling partners to conduct focused research. Who you are: You can independently own a meaningful portfolio of research from opportunity identification through execution, decision-making, and follow-through. You have deep qualitative research skills and can confidently use product telemetry, surveys, and other quantitative evidence. You connect research to product decisions and business outcomes, and you stay involved long enough to understand whether the intended results were achieved. You use AI thoughtfully in your research practice and can explain how it has improved the speed, scale, quality, or impact of your work. You can quickly learn complex technical domains and conduct effective research with enterprise and technical users. You communicate clearly, build trusted partnerships, and influence stakeholders with a practical, evidence-grounded point of view. Nice to have: Experience researching AI products, developer tools, observability, infrastructure, or other complex B2B software is a strong plus. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits & Growth: Product training to develop an in-depth understanding of our product and space Continuous career development and pathing opportunities for internal mobility  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, ability to join our Community Guilds New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Free global mental health benefit through Spring Health  Generous global benefits  Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $161,600 — $202,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Senior Product Manager, Chat, Video, and Collaboration Integrations
Full TimeOn-siteSenior$192,000 - $192,000 / Year
godatadogllmjiradentalmental health+4

As the Senior Product Manager for Chat, Video and Collaboration Integrations, you will own and lead the development of integrations that connect Datadog with the tools engineers use every day, such as Slack, Microsoft Teams, Google Chat, Zoom, Google Meet, ServiceNow, Jira and Linear. You will ensure that teams can receive alerts and notifications, collaborate in channels and meetings, take action on Datadog data, and manage tickets with bi-directional syncing between Datadog and external platforms.   Products across Datadog, including Incident Response, Security, Alerting, and Bits AI, use these integrations to meet teams in their existing workflows. Linking these tools with Datadog streamlines communication, accelerates issue resolution, and enhances system visibility.  These integrations also support Datadog's agentic initiatives by giving agents like Bits AI real time context from Slack, Teams, meetings, and tickets, enabling them to understand events and act where teams work.   We are looking for an experienced product manager who will engage with some of the world's leading tech organizations, as well as our partners, to gain a deep understanding of their chat and collaboration needs. You will set the vision for the platform, drive the development of new capabilities, including agentic workflows grounded in real-time context, and identify new integrations as customer needs evolve.   What You'll Do Own the strategy and roadmap for Datadog's chat (Slack, Microsoft Teams, Google Chat), video (Zoom, Google Meet, Microsoft Teams) and collaboration (ServiceNow, Jira, Linear and others) integrations, end-to-end. Build integrations as a platform: frameworks, APIs and guidelines that let product teams across Datadog ship great chat, video and collaboration experiences without starting from scratch. Standardize how Datadog issues and tickets sync bi-directionally across external work management systems like ServiceNow and Jira. Integrate AI capabilities across collaboration tools using real-time contextual data from chats, meetings, and tickets to automate actions. Deliver scalable enterprise management features, including identity mapping, administrative governance, and security controls. Partner with PMs across Datadog to plan joint OKRs and decide where to invest each quarter. Talk to customers constantly, from fast-moving startups to the largest enterprises. Turn what you learn into crisp PRDs, design partnerships and prioritized roadmaps. Support Sales, Solutions and Customer Success on strategic deals and migrations, and equip them to sell the integration story. Define and track adoption, engagement and revenue-influence metrics. Make roadmap bets and be ready to defend them.   What You'll Bring 5+ years of product management experience shipping technical B2B SaaS products, including ownership of a product area with multiple engineering teams. Deep experience with integrations, platforms or developer-facing APIs, ideally on chat or collaboration surfaces (Slack, Microsoft Teams) or ITSM / work-management systems (ServiceNow, Jira). A track record of driving roadmaps across organizational boundaries: aligning many stakeholders with competing needs without losing speed or focus. Experience working with strategic technology partners, or a clear point of view on how to build partner relationships that move a product forward. Strong technical depth: you can work through webhooks, sync models, auth, rate limits and AI/LLM trade-offs with engineers. You don't need to code, but you can go deep. Enterprise instincts: you understand how large organizations run IT operations, and you've designed for their complexity without giving up simplicity for everyone else. Experience (or genuine interest) in developer platforms, observability, incident response, ITSM, or AI-assisted and agentic product experiences. Clear, persuasive written and verbal communication. You're comfortable presenting to executives, customers and partner leadership, on stage and in a working session. A bias for action in ambiguity. This is a high-impact area where the roadmap is yours to shape.   Benefits and Growth High income earning opportunities based on individual performance New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Free, global Spring Health benefits for employees and dependents age 6+, competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $192,000 — $240,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Senior Commercial Account Executive (UKI)
Full TimeOn-siteExecutive
datadoginstagramsales

Executes the full sales cycle from pipeline generation through to closing of deals. Execute full sales cycle from PG to closing of deals. Thorough understanding of deal progression to and drive forward opportunities on larger more complex deals. Apply knowledge of CoM and effectively apply MEDDIC to accurately forecast. Keep SFDC updated with information on prospects and deals. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives little instruction on day-to-day work, general instructions on new assignments. Typically requires a 12 years of related experience with a Bachelor's degree, or 8 years and a Master's degree. Supervisory: No About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Mid-Market Account Executive
DatadogIsrael (Hybrid)7 days ago
InternshipHybridExecutive
devopssredatadoginstagramsalesaccount executive

Mid-Market Account Executive As an Account Executive on our Mid-Market Sales team, you will assist in Datadog's overall business growth by strategically engaging and closing net-new customers across mid-to-large size organizations. Sellers follow a well-defined methodology, collaborate with internal stakeholders, identify the customer's unique needs, and clearly convey the value of the Datadog product. Mid-Market reps have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Focus entirely on net-new logo acquisition Convert inbound leads to closed opportunities  Leverage tools such as Sales Navigator and DiscoverOrg Strategically prospect into Chief Technology Officers, Engineering/IT Leaders, and technical end users (SRE, DevOps, DevSecOps) Multi-thread into different departments of a complex organization Collaborate with Sales Development Representatives to drive top of funnel activity Manage the full sales cycle, including negotiations and on-site technical demonstrations  Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Who You Are: Experienced in hunting and closing net new logos Able to strategically map out and break into large scale organizations Curious, motivated, and driven as a sales person Bold on the phones and creative in your emails Able to sit up to 6 hours, traveling to and from client sites via auto, train, or air, up to 30% of the time  Benefits and Growth: High income earning opportunities based on self performance Opportunity for Presidents Club New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Director, Product Design
DatadogNew York (Hybrid)7 days ago
InternshipHybridMid$232,000 - $232,000 / Year
datadogdentalmental healthproduct designinstagram

Datadog's AI-powered observability and security platform is evolving fast, and we're seeking a seasoned design leader to continue shaping our products and define what's next. Our products help engineering and security teams see, understand, and act on what's happening across complex systems at scale. In this role you'll lead the design direction for a suite of products, building the right relationships, talent, and culture to ship that direction effectively. As AI changes how our customers work, and as designers ship in code, you'll help define what great design looks like and how our team gets there. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. This role is based in New York. What You'll Do: Define a cohesive product vision and establish roadmaps, metrics, and goals with cross-functional peers. Champion product excellence and empower your team to deliver it. Build, develop, and lead a talented, diverse, global design team. Evolve how the team designs and builds with AI. Partner with Design peers to strengthen the design organization's processes, tools, and capabilities. Who You Are: 12+ years in product design, including 5+ years managing managers. A portfolio demonstrating design leadership, craft, end-to-end ownership, and product excellence. Strong customer advocacy, with design decisions grounded in data and business context. Experience building complex products, ideally B2B SaaS Understanding of the software development lifecycle and enthusiasm for guiding teams to prototype in code and ship with AI. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $232,000 — $290,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Senior Market Manager
AirbnbLondon, United Kingdom7 days ago
Full TimeOn-siteSenior
excelcoachingsalesaccount managementrecruiting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search. The Difference You will Make: In this role, you will lead a team of Market Associates responsible for a high-velocity, input-driven account management motion supporting our long tail of Small/medium sized Hosts. You will own execution excellence across rapid optimisation workflows, holding the team accountable to activity-based KPIs while driving consistent, scalable impact across the region. You will also serve as a key stakeholder and operator for all scaled supply acquisition and retention initiatives within your assigned territory. This includes organising and executing regional roadshows and events, developing strategies to grow and retain supply, and rapidly scaling best practices across the team. The role partners closely with Host Services and Community teams to ensure seamless delivery, strong host engagement, and measurable outcomes. This role plays a critical role in driving host quality, supply performance, and campaign effectiveness at scale. A Typical Day:  Lead and manage a team of Market Associates executing a high-volume, transactional optimisation motion, with a strong focus on input-based KPIs that drive improvements in listing performance, host quality, and overall supply health. Be accountable for regional business performance, including input and output metrics, supply optimisation results and host quality KPIs. Serve as an active stakeholder and operator across all scaled outreach initiatives, partnering closely with Host Services and Community teams to ensure campaigns, roadshows, and regional events are delivered consistently, efficiently, and at scale. Monitor performance dashboards and scaled campaign results, identify trends or gaps, and adjust team focus to improve outcomes. Identify operational bottlenecks, tooling gaps, or process inefficiencies and partner cross-functionally to improve scale, speed, and consistency. Coach and develop team members to excel in a fast-paced, metrics-driven environment while preparing high performers for future growth opportunities. Continually test, refine, and standardise scaled account motions and best practices, codifying what works and rapidly rolling it out across the team. May help design, launch, and scale targeted outreach campaigns for Solo and Small Hosts—partnering cross-functionally Build new communication channels to increase reach, engagement and impact within this cohort Your Expertise: 3-5+ years relevant experience managing teams, preferably scaled account management teams, with a strong interest in people management and team development. Prior experience in operations, sales or leading projects in a performance-driven environment.  Comfortable working in fast-paced, high-volume workflows with clear metrics and performance goals. Strong organisational and program execution skills, with the ability to manage multiple priorities at once. Data-oriented mindset with the ability to use dashboards and insights to guide decisions and coaching. Clear and confident communicator who can translate strategy into actionable guidance for frontline teams. Ability to partner cross-functionally and follow through on shared goals. Some Marketing experience is a plus. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £72,000 — £85,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Senior Manager, Community Policy
AirbnbUnited States (Fully Remote)7 days ago
InternshipFully RemoteSenior$204,000 - $204,000 / Year
recruitingresearch

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies. The Difference You Will Make: As a Senior Manager for Community Policy, you will partner closely with stakeholders across the company to support Airbnb's strategic objectives. You will lead policy development in the anti-discrimination and safety space, addressing real-world harms and ensuring every host and guest is treated fairly. This role entails understanding the needs of hosts and guests and collaborating closely with our operations, legal, business, design, and product teams. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform. About You You are a seasoned policy leader who loves solving complex problems and collaborating cross-functionally. You have deep expertise in the anti-discrimination space and a track record in safety policies addressing real-world harms. You are an excellent communicator with exceptional writing skills. You are an adept presenter with experience engaging with all levels of leadership, including senior executives. You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution. You are principled, have meticulous attention to detail, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible. You are experienced at developing and implementing policies and measuring their effectiveness. You are proactively data-driven: you don't wait for problems to surface — you seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues. A Typical Day:  Have broad ownership over our policies affecting trust in Airbnb, especially in the anti-discrimination and safety space Lead policy development and draft clear and scalable policy frameworks that keep pace with company priorities Foster, build, and maintain relationships with cross-functional stakeholders across the business including Operations, Legal, Anti-Discrimination and Equity, Public Policy, Product, Communications, and Supply, acting as a trusted policy partner who helps teams move forward Guide policy operationalization efforts in partnership with cross-functional stakeholders Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership Your Expertise: 10-15+ years of experience in a Policy, Legal, or Trust and Safety role  Prior policy leadership addressing discrimination and safety issues in a complex international setting Thoughtful business judgment, strategic thinking, and ability to work well under pressure Exceptional writing and communication skills Demonstrated capacity for critical thinking, research, and analysis Strong attention to detail A track record of strong leadership and an ability to independently manage a portfolio of challenging issues Fluency in data analysis and leading data-driven decision-making Deep understanding of the end-to-end policy process and how to influence policy delivery Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration Ability to explain and simplify complex information to others Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $204,000 — $255,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Market Manager
AirbnbLondon, United Kingdom7 days ago
InternshipOn-siteMid
gocrmsalesforcesalesaccount managementpartnerships+2

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of hosts in your assigned territory. You will manage a portfolio of accounts, building strong relationships, helping them optimise their listings, improve pricing strategies and enhance their overall success on Airbnb. The Difference You will Make: As a Market Manager, you will be responsible for the growth of a book of business in the UK by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb's strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localised supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in London. A Typical Day:  Build and manage professional host account relationships within the UK  Directly manage accounts to meet and exceed quarterly/annual sales goals  Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts  Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular optimisation calls and business reviews with your clients. Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success. Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory. Support host community programs in your region, contributing to the growth and engagement of Airbnb's community. Your Expertise: 5+ years experience in account management, partner support and/or sales. 2+ years experience in hospitality/travel industry is a plus Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.  Proven track record of being able to effectively work a leads pipeline and/or a book of business Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work Strong time management and prioritisation skills Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Proven experience working cross-functionally Charismatic self-starter who is resourceful and self-sufficient Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £60,000 — £70,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Delivery Excellence Manager
InternshipOn-siteMid
goconcreteproject managementcompliancecomplianceproduct design+5

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You will Make: Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function. This is a full time position based in Ireland. The Delivery Excellence Manager role is a people manager position. They own and drive optimization initiatives within Global Delivery (design & launch of a competency framework, review of teams ways of working, …) as well as contribute to the successful operationalization of strategic CS programs within our frontline teams (operationalization of a new service line / channel, launch of product features, change in a workflow / training, ….) They need a high level of expertise in managing operational teams, performance management, project management, and a deep understanding of customer service operations from a product, process & people standpoint. A Typical Day:  Bring operational expertise to Customer Support initiatives & be the voice of the frontline teams Influence upstream service & product design to enable an effective operationalization as well as efficient & successful operations,  Ensure the frontline teams voice is included at each step of the development of new services, workflows & tools demonstrating a wide & deep knowledge of people, product & process impacts on operational performance  Support operations leaders globally in driving  & managing performance working closely with key CS stakeholders (CSA, analytics, data BI, Product) to establish an effective & scalable environment (right tool, right suite of ops metrics, right reporting, ….) Help shape & manage the Global Delivery Operating System by coordinating key strategic initiatives  Coordinate and lead key meetings to drive the implementation & success of the global delivery operating system Be a driver in fostering a strong and efficient performance management culture within our delivery team and partner sites from leadership to ambassadors Lead performance management & operations improvement initiatives across the delivery org  Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Leverage root cause analysis & deep understanding of metrics & behaviors to know what to go after & what to prioritize to achieve our overall KPIs Design & Execute in collaboration with Delivery Leadership the evolution of our internal & partner management teams through standardization, upskilling & cross-skilling  Create performance management playbooks, training, on-boarding plans, ….  Help establishing career frameworks for our teams in close collaboration with Talent Lead management summits & engage with senior stakeholders across Delivery to drive engagement & the establishment of a high performance culture Build and nurture an engaged & diverse team Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations  Keep up with day-to-day management Your Expertise: Your background & experience A minimum of 10+ years of progressive experience in operations  Experience translating big picture goals and strategy into implementable and concrete actions for your teams Ability to "speak the language" of various stakeholders within the organization (from engineers to product to process improvement to analytics) with a capacity to adapt communication to frontline teams or executive leadership  Progressive responsibilities in an operational set up with responsibilities held in strategy & operations optimizations as well, involvement in data & tech driven programs a plus Has worked in global teams at scale in fast paced environments where ambiguity & changes are the norm rather than the exception BA/BS degree; an MBA or equivalent Masters is strongly preferred. Ability to work weekend days and on-call required Your skills & expertise Exceptional leadership and team management skills (required for manager role)  Incredibly organized and resourceful ; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations Data driven approach & ability to root cause analyze at scale In-depth understanding of customer service operations & how agents / managers work at scale Constantly looking for ways to optimize and improve the status quo & how we work  Excellent communication skills for collaborating with stakeholders and ensuring transparency within the team Ability to formalize documents & decks to either work cross-functionally or present to senior leadership or vast audiences  Ability to drive strategic initiatives within the organization exercising deep influential skills & stakeholder management  Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment Comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Cultural competency and a strong commitment to fostering diversity and inclusion within the team. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €76.000 — €95.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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