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Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. About the Team DoorDash's mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. At DoorDash, there are three audiences that are at the core of every decision we make - our Consumers, Merchants, and Couriers. The Research team has a direct link to uncover the unmet needs and pain points of each of these audiences. We bring their voices into the business in order to help set the strategic vision for all of DoorDash's current and future products. About the Role We're looking for a Principal Researcher to be a strategic research leader for EMEA, shaping what DoorDash builds next. You'll combine deep expertise in qualitative and quantitative methods to find the unmet needs, behavioral shifts, and market openings that point to new products and new growth. You'll work as a peer to senior product, design, engineering, data science, and business leaders, and your work will directly inform roadmaps, investment decisions, and company-level strategy. This role is built for a seasoned researcher who is equally comfortable in a living room interview, a survey dataset, and a leadership review, and who uses AI as a daily tool to move faster and see further, without giving up the judgment that makes research trustworthy. You'll also raise the bar for the wider research practice by mentoring researchers, sharing methods, and helping the team define what great looks like in an AI-enabled era. What You'll Be Doing Shape Product Strategy: Translate deep understanding of Consumers, Merchants, and Couriers into a clear point of view on where DoorDash should play and win. You'll frame the highest-stakes questions, bring evidence to roadmap and investment debates, and influence decisions at the director and executive level. Detect New Opportunities: Proactively identify emerging needs, behavior changes, and white space that point to new products, new verticals, and new growth levers. You'll size and validate opportunities with a mix of foundational discovery, market and competitive context, and behavioral data, and turn them into concepts teams can act on. Lead Mixed-Methods Research: Design and run rigorous research end to end, choosing the right method for the question: ethnography, in-depth interviews, diary studies, and usability testing alongside surveys, conjoint and MaxDiff, segmentation, experiment design, and behavioral and log analysis. You'll triangulate across sources so the "what," the "how much," and the "why" tell one coherent story. Partner with Data Science and Experimentation: Work closely with data science and analytics to connect qualitative insight to A/B test design, metrics, and product outcomes, and to explain the "why" behind results. You'll help teams learn from what worked, what didn't, and what to test next. Apply AI to the Research Craft: Use AI tools and LLMs in your daily workflow for synthesis, analysis, survey and discussion guide design, and scaling qualitative depth, and design human-in-the-loop checks that catch confident but wrong outputs. You'll help the team identify where AI accelerates research and where it should not be trusted, and contribute to shared prompts, workflows, and standards. You'll also study how people experience AI-powered features across DoorDash's products. Influence and Communicate: Tell compelling, decision-ready stories that move partners from insight to action. You'll adapt depth and format to the moment, from a fast directional read that unblocks a team this week to a foundational body of work that anchors a multi-year strategy, and you'll follow through to see that findings change what gets built. Lead Through Others: Serve as a thought partner and mentor to researchers across levels, review and elevate research quality, and help partners run good research on their own where that makes sense. You'll help set the team's research agenda, methods, and standards, and contribute to hiring and growing the team. Operate Across Brands and Regions: Bring a global lens to your work, partnering across brands, markets, and cultures and adapting approaches to local context so that insights scale beyond a single market. What We're Looking For 10+ years of experience in user, market, or product research at a technology company (or equivalent depth), with a track record of leading ambiguous, high-visibility work at staff level or above Demonstrated impact on product strategy: examples where your research changed a roadmap, unlocked a new product or line of business, or redirected significant investment Proven ability to detect and shape new product or growth opportunities, from early signal through validated concept Expert command of both qualitative and quantitative methods, including interviews, ethnography, and usability testing as well as survey design, statistical analysis, and experimentation. Working knowledge of SQL, R, or Python for pulling and analyzing your own data is a plus Hands-on experience using AI and LLMs in research (for example, synthesis, analysis, prototyping, or scaling qualitative work), with sound instincts about where they help and where they mislead. Experience researching AI-powered products is a plus Experience in consumer, two-sided or multi-sided marketplace, logistics, commerce, or local services contexts is a plus Exceptional storytelling and executive presence, with the ability to influence senior stakeholders without authority and build trust across product, design, engineering, data science, and business teams A bias for speed and pragmatism: comfortable delivering directional insight quickly while knowing when a decision calls for deeper rigor Experience mentoring or coaching researchers and raising the quality of a research practice Advanced degree in HCI, Psychology, Sociology, Anthropology, Economics, Statistics, Survey Methodology, or a related field preferred, or equivalent practical experience Why Join Us? At Deliveroo, you'll do work that matters, solving real-world problems in a three-sided marketplace that's constantly evolving. We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. ​​💰 Share in the success you help create Competitive salary and equity options, so you're rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Find more English Speaking Jobs in United Kingdom on Arbeitnow

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team. Why Deliveroo (part of DoorDash) Deliveroo, part of the DoorDash group, is building the leading local commerce platform, connecting consumers, merchants, and couriers in real time. Paris is one of our most strategic and complex markets globally, with unmatched density, brand concentration, and competitive intensity. As we move towards our 2026 ambition , we are evolving our commercial organisation to match the scale and sophistication required to win in Paris. This includes increased seniority, clearer regional ownership, and stronger execution across Inner and Outer Paris. The Senior Client Partner – Paris Inner Ouest role is a newly strengthened position, designed to combine strategic partner leadership, regional ownership, and organisation building . The Role As a Senior Client Partner, you'll lead a team of Account Management Lead, Senior Account Manager and Account Manager and you will report to the Regional Director of Paris, part of the Commercial team. The position is based in Paris. You are accountable for the growth and performance of strategic brand portfolios across one of Paris' most critical zones. You will act as the senior commercial owner for your territory, ensuring alignment between Paris-wide strategy and local execution. Beyond partner management, this role plays a central part in aligning the organisation to business challenges and ambitions . You will design, lead, and continuously evolve the account management setup to ensure the right level of seniority, coverage, and execution quality across the territory. This is a senior leadership role with direct impact on revenue, partner satisfaction, and team development. Key Responsibilities 1. Lead Commercial Strategy & Execution Excellence Own the end-to-end growth of brand portfolios within your Paris Inner cluster Ensure 5★ account management standards across the team, with clear portfolio sizing Build and maintain relationships with senior and C-level stakeholders Lead contract negotiations, renewals, and upsell strategies Create and execute joint business plans addressing partner growth, profitability, and operational performance Act as a trusted advisor, providing insights on Deliveroo capabilities, competitors, and market trends Responsible for a commercial initiative for Paris : engage team, drive performance and proactively adjust structure, focus, or processes 2. Regional & Portfolio Ownership Own a zone cluster, defining and executing the strategy to win Translate Paris-wide and national priorities into clear, actionable regional strategies Improve Client Value Proposition (CVP) across the territory in collaboration with other commercial departments 3. Talent Development & Succession Lead and develop a team of up to 10 AMs / SAMs, either directly or through mid-management Coach and mentor high-potential talent, building a strong internal succession pipeline 4. Cross-Functional Leadership Partner closely with Operations, Marketing, Product, Strategy, and Finance Represent your portfolio and organisation in Paris and France leadership forums Influence roadmap and prioritisation through structured partner and market feedback What We're Looking For Experience 10+ years in commercial, client partnership, or account management roles Proven experience managing complex, strategic brand portfolios Demonstrated success leading multi-layered teams in fast-paced environments Experience in F&B, Hospitality, Retail, FMCG, or Marketplace businesses preferred Strong commercial and financial acumen (P&L understanding) Excellent negotiation and stakeholder management skills Ability to design and scale organisations and coverage models Data-driven, structured, and execution-focused Senior, credible, and resilient leader High ownership mindset with a bias for action Comfortable navigating ambiguity and driving change Passionate about people development and raising standards Life at Deliveroo At Deliveroo, you'll work on some of the most complex and impactful challenges in local commerce. We move fast, value ownership, and believe that strong teams build great outcomes. This role offers significant scope, visibility, and influence in shaping how Deliveroo wins in Paris. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Find more English Speaking Jobs in France on Arbeitnow

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description Parsons is looking for a sharp Systems Administrator to join our growing team! Work Shift Sunday – Thursday 9 AM – 5 PM Mountain Time Required to work Federal Holidays with OT (if this does not fall withinyour normal work schedule) Mountain Time What You'll Be Doing Provide Onsite Tier I systems, hardware, application, and storage administration support in a primarily Red Hat environment with Active Directory. Monitor system for anomalies or issues requiring attention or escalation. Perform initial troubleshooting of system issues. Augment current Tier 1 support by facilitating vendor onboarding, account creation, password resets, and software updates. Provide IT and Audio-Visual support for classified and unclassified lab events, demonstrations, meetings, and symposiums. Responsible for the maintenance, configuration, and reliable operation of computer systems, and virtualization-based hardware and software. Implement technical hardware and software solution to meet system requirements. Generate, review, and analyze manual and automated cyber reports. Assist in system and equipment installation, verification, and check-out. What Required Skills You'll Bring Active Secret DoD Security Clearance with ability to obtain and/or maintain a TS/SCI 12+ years of experience, with additional education, training, and certifications able to count towards total years of experience Bachelors degree, with additional years of experience able to count in lieu of a degree. Additional flexibility pending Customer approval. Current Security+ Certification or equivalent IAT Level II or III certification Experience with Red Hat Enterprise Linux and the Microsoft Windows operating systems administration. Experience with administration and troubleshooting of virtualized and bare metal platforms (Virtual Machines, Containers, Other). Experience with Windows Active Directory domains and Windows server administration. Familiar with VMware vSphere/ESXi. Experience with adding, removing, and updating Red Hat RPMs. Understanding of network fundamentals (IP, Ethernet). Experience with virtualized operating system concepts and administration. Working knowledge of security assessment/compliance products (HBSS, ACAS, OpenSCAP, ePO, SCC). Must be able to work in a production/operational environment. Strong troubleshooting skills. Strong interpersonal and customer service skills. What Desired Skills You Might Bring Two or Four year Degree in IT discipline preferred. Red Hat Certified System Administrator (RHCSA) Microsoft Certified Solutions Associate Certification (MCSA) Experience with audio/visual systems. Experience with KVMoIP systems. Experience with working with a Security Information and Event Management (SIEM) tool to monitor system alerts (Elastic preferred). Working knowledge of the following technologies or equivalent: Linux, Docker, Kubernetes, Kickstart, DHCP, Ansible, SDN, RPM. Working knowledge of automation tools (Chef, Puppet, Ansible, Other) Experience within an Agile framework environment. Working knowledge of security assessment/compliance products (HBSS, ACAS, OpenSCAP, ePO, SCC, STIGs, STIG Viewer). Experience with system automation and configuration management. Experience with JIRA, DI2E, and Confluence. Working knowledge of complete hardware stack: rack, power, compute (CPU and GPU), storage (NAS, SAN, Scale-out, and Object), network (switches, routers, load balancers, and firewalls), workstation, and display. Intermediate knowledge of RHEL administration (RHEL 8 and above). Management of virtualization, cloud, and container technology (VMware workstation/vSphere/vCenter/ESXi, AWS EC2/S3/Glacier, Docker/Kubernetes/OpenShift). Fluent in one or more of the following scripting areas: Shell, Python or Perl. Security Clearance Requirement An active Top Secret security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $112,200.00 - $196,400.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

Nature of Work THE CITY OF HUNTSVILLE'S I.T.S. DEPARTMENT WANTS YOU! The City of Huntsville's I.T.S. department is seeking qualified applicants to fill our Senior Systems Administrator position. Exciting Career Opportunities for Smart and Talented People. Come join our growing I.T.S. Team! Apply today! About Our Department The Information Technology Service Department's primary responsibilities are in the areas of providing information technology, developing and implementing recommended standards for information technology, developing and maintaining security policies and systems and coordinating the acquisition of information technology for all City Departments. Our goal is to provide the best data processing services to the City through the effective utilization of existing and new information technology. The ITS Department will implement and support technologies and processes that will increase service to City employees and enhance staff productivity. Senior Systems Administrator Overview This is technical work related to computer servers, networks and related software/hardware. This position is responsible for effective provisioning, installation, configuration, operation and maintenance of server systems software/hardware and related infrastructure in a Microsoft Windows based network. Work also includes supporting the City by planning and executing the selection, installation, configuration, maintenance and testing of personal computers and server software/hardware across LAN or WAN networks. Provides end-user technical support for off-the-shelf applications, custom applications, desktop operating systems and server operating systems. Minimum Education, Training, And Experience Bachelor's degree in computer science, MIS, Electrical Engineering, Mathematics, or a related discipline from a college or university accredited by a regional accrediting agency recognized by the U.S. Department of Education. Current certification in Microsoft methodologies (i.e., MCSA, MCSE) is highly desired. Knowledge, Training, Or Experience With VMware Software Is Desired. Experience with server virtualization and Storage Area Network (SAN) technology is highly desired. Five (5) years of current Microsoft Windows System Administrator work experience is desired. Necessary Special Requirements Must possess and maintain a valid driver's license. Must successfully complete a pre-employment supplemental application. Must successfully complete a pre-employment polygraph examination. Must pass a fingerprint background check. For More Information Regarding the Senior Systems Administrator Job Duties, Please Visit the Websites Below: https://www.governmentjobs.com/careers/huntsville/classspecs/77787 Applicants May Obtain a Copy of the City of Huntsville's EEOP Short Form Upon Request The City of Huntsville offers a competitive benefits package for its regular, full-time employees, such as medical, dental, vision, life, accidental death & dismemberment, cancer, off-the-job accident, as well as annual leave, sick leave, holiday and retirement. Below Is a Summary Of The City's Benefit Offerings The City of Huntsville offers a comprehensive benefit program to all full-time employees. For most benefits, a 30-day waiting period from date of eligibility will apply. Medical Insurance All eligible and ACA eligible employees may enroll in the City of Huntsville's group health plans administered by Blue Cross Blue Shield of Alabama; Blue Card PPO and High Deductible PPO. Benefits include medical/surgical, prescription coverage, and more. Mental Health/Substance Abuse A mental health benefit and substance abuse program is offered through TELUS Health (formerly Behavioral Health Systems, Incorporated (BHS). These benefits are included as part of the group health plan. Services may be accessed by contacting TELUS Health. A designated Care Coordinator for the City of Huntsville can assist with referrals to network providers. Dental Plan The City offers a dental plan administered by Delta Dental Insurance Company to eligible full-time employees. This plan offers coverage for Preventive and Diagnostic Services, Basic and Major Services, and Orthodontic coverage (for dependent children under the age of 19.) A deductible of $50 per person, $150 per family/calendar year applies for Basic and Major Services. The deductible is waived for Diagnostic and Preventative services and an annual plan maximum of $2,000 per person. Orthodontics carries a $2,000/lifetime max/patient. Vision Plan The City's vision plan is offered and administered by Vision Service Plan (VSP). VSP provides vision benefits, co-pays for eye exams, frames, and eyeglass lenses, as applicable, and an allowance for contact lenses. The plan also offers exclusive Member Extras for additional savings. Retirement The City's retirement plan is administered by the Retirement System of Alabama (RSA). Participation is mandatory for all regular full and part-time employees. Employees contribute a percentage of their salary to the plan. The City contributes a percentage as determined by RSA. Life Insurance The City provides a $20,000 group life insurance policy to all full-time employees through Lincoln Financial Insurance Company. Eligible employees are covered after completing one full day of work and coverage is provided at no-cost to the employee. Additional benefits may apply in the event of accidental death or dismemberment. Disability Insurance The City provides a limited long term disability policy for eligible employees with one year of service, but less than ten years of service. There is no cost to the employee for this coverage. After ten years of service, disability benefits may be requested through the Retirement System of Alabama (RSA). Voluntary Life / AD&D The City offers eligible employees an optional voluntary term life insurance benefit. Employees may apply to purchase additional term life insurance for self, spouse, and eligible dependents. Guarantee issue amounts are available if voluntary life benefits are elected within 30 days of eligibility. Premiums for employee and spouse are based upon age. Child Life is a flat rate based on the level of coverage. The City also offers an optional voluntary accidental death & dismemberment insurance plan. Employees may purchase insurance for self or family. The plans are administered by Lincoln Financial Insurance Company. Please refer to the plan summary for additional information. Supplemental Voluntary Benefits The City offers voluntary Cancer and Off-the-Job Accident plans administered by Allstate Benefits. The Cancer plan provides first occurrence, hospital confinement, radiation & chemotherapy, and other benefits. The Off-the-Job Accident plan provides benefits for injuries occurring off the job. Please refer to the brochures for an explanation of covered benefits. Flexible Spending Accounts The City offers two flexible spending account options to assist with unreimbursed medical expenses and dependent care expenses. These pre-taxed accounts require a qualifying receipt and may be reimbursed by mail or direct deposit. A pre-loaded debit card is available for enrollees in the medical account. The flexible spending accounts are administered by Health Equity/WageWorks. Financial Wellness The City provides a confidential financial wellness program through SmartDollar for all full-time employees. The program offers online tools and a step-by-step plan that is self-paced to help employees as they journey to reach their financial goals. There is no cost to the employee for participation. Employee Assistance Program (EAP) We know that dealing with day-to-day stresses can be distracting. The City provides a confidential EAP program to assist with life's stresses. EAP services may be coordinated through TELUS Health (formerly Behavioral Health Systems (BHS) or through the Employee Resources and Program Manager at the City's Health & Wellness Center. Resources may include substance abuse, grief and loss, marriage/family communication, managing stress and depression, parenting, and more. There is no waiting period for this benefit. Health & Wellness Center Powered by Premise Health/CareHere The City's Health & Wellness Center is more than just a clinic. The Center provides cost-effective health care and on-line services at no cost to the individual. Open Monday through Saturday, the Center provides medical services including acute, primary, and preventive care, as well as annual physicals. The Center also offers routine blood work, immunizations, wellness coaching, chronic disease management, many generic medications dispensed on-site, and much more. If an onsite appointment isn't possible, Telehealth Services are available 24/7/365. All City employees, covered retirees, and covered dependents age 3 and above are eligible for services at the Center as well as telehealth services. Voluntary Deferred Compensation Plans The City provides two optional voluntary deferred compensation plans: RSA-1 (State of Alabama) and Nationwide Retirement Solutions. Employees may defer portions of salary for a later date, such as retirement. Please see the Payroll Division of the Finance Department for further details. Sick Leave Sick leave accrual is 4 hours per pay period for all eligible City employees. There is no accrual maximum for employee sick leave. Annual Leave Annual leave for eligible employees is accrued as follows: less than 10 years = 4 hours per pay period; 10 to 15 years = 5 hours per pay period; 15 to 20 years = 6 hours per pay period; 20 or more years = 7 hours per pay period. Employees may accrue and carry forward 260 hours (or the equivalent for fire suppression) to the next calendar year. Military Leave The City provides a military leave plan that pays regular salary for not more than twenty-one days per year. Also, employees called into active service may receive compensation in an amount equal to the difference in the lower military pay and the higher public employment salary as provided by City Council Ordinance. Holidays The City recognizes the following holidays: New Years Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Two additional floating holidays may be declared each year at the discretion of the Mayor. Longevity Pay The City pays eligible employees compensation based upon the number of months of continuous regular full-time service as of October 1st of each year. College 529 Savings Program The City makes it easy for friends and family to give the gift of a college education. The 529 college savings program is administered by CollegeCounts, through payroll deduction, and offers tax advantages and other benefits. Other Benefits Please refer to the City of Huntsville Personnel Policies and Procedures Manual. Disclosure The City offers a robust benefits program to eligible employees. The list above offers a summary of those benefits. The information is intended as a general reference and should in no way be construed as a promise or guarantee of employment or benefit coverage. Please refer to the appropriate Summary Plan Description (SPD) or contact the City of Huntsville Benefits Office for more details. If there is a conflict between this information and the actual plan document or policies, the plan documents or policies will always govern. 01 Do you possess a Bachelor's Degree in Computer Science, MIS, Electrical Engineering, Mathematics, or a related discipline from a college or university accredited by a regional accrediting agency recognized by the U.S. Department of Education? Yes No 02 Do you possess a valid driver's license? Yes No 03 Do you acknowledge that the individual selected for this position must obtain their NCIC Certification within 12 months of hire? Yes No 04 Do you acknowledge that the individual selected for this position must successfully complete a pre-employment supplemental application administered by the Huntsville Police Internal Affairs Division? Yes No 05 Do you acknowledge that the individual selected for this position must successfully complete a pre-employment polygraph examination administered by the Huntsville Police Internal Affairs Division? Yes No 06 Do you acknowledge that the individual selected for this position must successfully pass a fingerprint background check as a condition of employment? Yes No Required Question

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. About The Role We are looking for a Senior Systems Administrator to independently administer, troubleshoot, maintain, and secure enterprise Windows and Linux systems in classified environments. Senior Systems Administrators are expected to perform nearly all routine and advanced administration with little to no assistance, serve as a technical escalation point, mentor other administrators, and lead operational work. Assistance should generally be limited to unfamiliar technologies, high-risk changes, architecture decisions, or issues requiring specialized engineering expertise. What You'll Do Independently administer and troubleshoot Windows Server/desktop and Linux systems, Active Directory, enterprise authentication, permissions, services, applications, and domain-connected systems. Administer and troubleshoot enterprise Windows services including Group Policy (GPO), WSUS/patch management, DNS, DHCP, file services, certificates/PKI dependencies, and related system components. Create, modify, test, validate, and troubleshoot GPOs, including inheritance, precedence, OU targeting, security filtering, gpresult, and Resultant Set of Policy (RSoP). Administer WSUS or equivalent patching solutions, including synchronization, targeting, approvals, deployment status, failed updates, reporting, and patch-compliance remediation. Interpret DISA STIG requirements; use applicable STIG tools/checklists; implement and validate remediations, including GPO-based security configurations; document findings; and troubleshoot operational impacts. Independently administer and troubleshoot existing VMware, Hyper-V, or similar virtualization environments and virtual machines. Troubleshoot complex issues across operating systems, identity, applications, virtualization, storage, certificates, and network dependencies using logs and diagnostic tooling. Use PowerShell, Bash, and other scripting/automation methods for administration, bulk changes, data collection, troubleshooting, and repeatable tasks. Research and resolve unfamiliar issues using vendor documentation, technical references, logs, DISA guidance, and available tooling before requiring escalation. Plan and lead system changes, maintenance, upgrades, and migrations with implementation, validation, rollback, documentation, and change-control considerations. Serve as an escalation point and mentor for Junior Systems Administrators and Systems Administrators; provide peer review and technical guidance. Identify recurring problems, technical debt, security/configuration gaps, and process deficiencies and lead practical improvements within established architecture. Required Qualifications Active TS/SCI security clearance. Active CompTIA Security+ certification or higher DoD 8140/8570-aligned certification. Strong hands-on Windows and Linux systems administration experience with demonstrated ability to work independently. Hands-on experience with Active Directory, GPO administration/troubleshooting, enterprise patch management/WSUS, and domain-connected systems. Experience interpreting and remediating DISA STIG findings within secure or regulated environments. Working knowledge of VMware, Hyper-V, or comparable virtualization technologies. Strong understanding of TCP/IP, DNS, DHCP, IP addressing, subnetting, and network troubleshooting. Experience with PowerShell, Bash, or similar administrative scripting. Demonstrated ability to independently research and resolve complex technical problems, lead technical work, mentor others, and produce effective documentation. Preferred Qualifications Advanced Microsoft, Linux, VMware, networking, or cybersecurity certifications. Experience supporting engineering, manufacturing, or specialized technical applications. Experience leading infrastructure upgrades, migrations, maintenance events, or cross-functional technical efforts. US Salary Range $147,000—$196,000 USD Benefits The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including: At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits. Protecting Yourself from Recruitment Scams Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information. To Ensure Your Safety And Help You Navigate Your Job Search With Confidence, Please Keep The Following Critical Points In Mind No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates. Please always verify communications: Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address. Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com. Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links. What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts. Data Privacy To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/. By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.

Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Job Qualifications: Critical Systems, Information Technology (IT) Systems, IT Troubleshooting Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: Advance how our customers operate while you advance your career. Join GDIT as a Systems Administrator SME and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. HOW A SENIOR SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT Plans, designs, and implements infrastructure changes and system upgrades. Manages and troubleshoots multiple VMware environments. Provides Windows Server and Linux administration, maintenance, and troubleshooting. Creates STIG compliant images for Windows Desktop, Windows Server, and Linux OS. Creates, tests, and deploys software packages using software deployment products such as SCCM, PDQ, etc. Provides expert level support and mentoring for Mid and Junior Systems Administrator personnel. Develops and maintains installation and configuration procedures for system and software changes. Utilizes scripting to automate common tasks. Performs hardware maintenance/repair activities. Ensures proper planning and execution of major projects/maintenance activities. Provides advanced level administration and troubleshooting of Active Directory, GPO, DNS, DHCP, and Domain Controllers. WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Systems Administrator SME must have: Ability to write scripts using PowerShell and/or Bash. Experience managing VMware, Nutanix, and other types of enterprise level Virtual Infrastructures. Proficient in managing and troubleshooting Active Directory and Group Policy Object (GPO). At least 10 years of relevant experience. Security + Certified; Must presently be 8570 compliant (IAT Level 2 preferred) Bachelor of Arts/Bachelor of Science in a field applicable to this work US Citizenship Required TS/SCI with Polygraph Desired Qualifications: Linux OS (CentOS, RHEL) administration. Satellite server administration. Ansible playbook writing. Implementing STIGs. GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you build your skills and own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and 10 company-paid holidays OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #VA_2026Alumni #GDITEnhanced2026 #GDITCareers #JET The likely salary range for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Reston Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

First Community Credit Union is currently looking for a Systems Administrator II for our Copperfield headquarters (Northwest Houston). The Systems Administrator is responsible for maintaining, installing, configuring system software, and related application infrastructure within the data center. They will manage server patches, upgrades, and deployments while monitoring system stability. They will also serve as a vendor liaison, troubleshoot hardware/software issues, and provide responsive user support. Rotational Saturdays are required. Minimum Qualifications: Education: Bachelors' degree or completion of a specialized course of study or equivalent work experience Experience: Five to eight years of similar or related experience Join the First Community Credit Union Team First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees. We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including: Medical, dental, and vision insurance Short-term and long-term disability coverage Company-paid life insurance Generous paid time off Paid volunteer time 401(k) plan with an exceptional company match Health and Wellness Program Employee Activity Club Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People . We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services. At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service. Join us and become part of an organization that's making a difference in the lives of our members every day.

Archer is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a skilled and motivated Senior Windows Systems Administrator to join our team of top Information Technology and Analytic professionals in Chantilly, VA. You will play a vital role in maintaining and enhancing the Sponsor's Windows environment, contributing to national security through technical excellence. This dynamic role is embedded in an innovative Big Data ecosystem where collaboration and growth are encouraged. Responsibilities Include But Are Not Limited To You will help sustain and improve the organization's Windows infrastructure as part of a collaborative systems team. Your focus will span operations, security, and integration of hardware and software. Research and resolve operating system problems efficiently and accurately in adherence to organizational standards Troubleshoot operating system issues and collaborate with cross-functional teams including application development and networking Build and harden Windows servers, establish and manage configuration baselines Plan, test, install, integrate, and maintain new or updated operating systems Apply security and firmware patches promptly; assist in maintaining patch management strategies Test and integrate new hardware and software components Manage the lifecycle of operating systems Design interfaces to external systems and maintain thorough documentation on system configurations and processes Minimum Qualifications High School Diploma and 7+ years of relevant experience with Windows systems Experience with complex system architectures and interconnected data environments Hands-on experience with Active Directory, LDAP, and Centrify for domain management Experience and proficiency applying security patches within enterprise systems Experience scripting in PowerShell, VB, or similar tools Experience and ability to manage environments running Windows Server 2008/2012/2016 Experience with Microsoft System Center Operations Manager (SCOM) and Access Control Service (ACS) Experience with Microsoft Exchange, Outlook, and antivirus solutions including Symantec and McAfee Preferred Qualifications Familiarity with LAN, SAN, TCP/IP, and Cisco network configurations MCSE or MCITP certifications Experience with VMware 5+ and a VMWare Certified Professional (VCP) credential Security Clearance Requirements An active/current TS/SCI with Polygraph is required. Physical Requirements The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Must be able to use hands to operate a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.

About The Role The role is the technical backbone of the support organization, owning escalated issues that require real debugging — API errors, authentication failures, data pipeline hiccups, and infrastructure-adjacent problems that front-line support can't resolve alone. You will work at the intersection of customers and engineering, turning ambiguous technical reports into reproductions, root causes, and fixes. The work directly shapes product reliability: every escalation resolved well reduces future tickets and keeps enterprise customers renewing. Key Responsibilities Own and resolve escalated technical tickets covering REST APIs, webhooks, SDKs, SSO, and data integrations Reproduce bugs, capture logs and network traces (Charles, Postman, browser dev tools), and write clear reproductions for engineering Author and maintain technical documentation, runbooks, and internal knowledge-base articles Collaborate directly with engineering to prioritize fixes and communicate timelines to affected customers Analyze ticket trends to identify systemic issues and drive product improvements before they become outages Support high-touch enterprise accounts during onboarding, migrations, and incident response Contribute to escalation on-call rotation and participate in incident reviews and postmortems What We Are Looking For 3-5 years of technical support, solutions engineering, or similar customer-facing technical role at a SaaS or infrastructure company Strong debugging skills: comfortable reading API responses, JSON, logs, and HTTP traffic without needing an engineer Working knowledge of SQL, Python or similar scripting, and modern web architecture (REST, OAuth, DNS, TLS) Experience with ticketing platforms (Zendesk, Jira Service Management, or similar) and incident workflows Excellent written communication — able to explain complex technical issues clearly to both engineers and non-technical stakeholders BS in Computer Science or equivalent practical experience

About The Role The role is the technical backbone of the customer support organization, owning escalations that go beyond first-line triage — debugging API integrations, diagnosing infrastructure and networking issues, and reproducing complex defects across Linux, SQL, and cloud-hosted environments. This role matters because enterprise customers measure the company by how fast hard problems get solved. The engineer works directly with engineering and product teams to turn escalations into fixes, reduce repeat tickets, and keep customers running at scale. Key Responsibilities Own technical escalations end-to-end, from initial diagnosis through resolution and customer follow-up Debug issues across Linux environments, REST APIs, databases (SQL), and cloud infrastructure (AWS or GCP) using logs, metrics, and trace tooling Reproduce reported defects, write clear bug reports with diagnostics, and partner with engineering to drive fixes to closure Respond to and resolve Priority 1 incidents, coordinating cross-team communication during outages Contribute to internal runbooks, knowledge base articles, and troubleshooting guides that raise the whole team's technical bar Analyze ticket trends to identify systemic issues and propose product or process improvements Participate in a rotating on-call schedule for after-hours critical support What We Are Looking For 3-6 years of technical support, systems administration, or support engineering experience in a SaaS or infrastructure environment Strong hands-on proficiency with Linux, SQL, and reading/debugging API requests and responses (Postman, curl, etc.) Experience with monitoring and observability tools (Datadog, Splunk, or similar) and ticketing systems (Zendesk, Salesforce, or Jira Service Management) Solid scripting ability in Bash, Python, or similar for automating diagnostics Clear written communication — able to explain complex technical issues to both engineers and non-technical stakeholders Comfortable owning high-stakes customer conversations during incidents without hand-holding Bonus: experience with Kubernetes, networking fundamentals (DNS, TLS, load balancing), or a background in software development

Our Mission At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Technical Support - Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Job Summary As a Technical Support Engineer, you will provide critical post-sales technical support, configuration guidance, and troubleshooting to our customers. You will utilize advanced fault isolation and root cause analysis to diagnose and resolve complex technical issues, ensuring all cases are accurately tracked and followed up in a timely manner. Your efforts will directly contribute to a positive customer experience and the continuous improvement of our Knowledge Base and user documentation. Key Responsibilities Provide post-sales technical support, configurations, and troubleshooting to customers via phone, email, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups are finished promptly. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. Work to reproduce customer issues and qualify critical issues. Publish Technical Support Bulletins and other user documentation in the Knowledge Base. Build a positive customer experience by collaborating with Development, Sales, Quality Assurance, and Marketing. Review user documentation for training materials, technical marketing collateral, manuals, and problem-solving guides. Provide on-call support 24x7 on an as-needed basis. Travel to customer sites in the event of a critical situation to expedite resolution. Qualifications Required Qualifications 5+ years of progressive experience in network security or enterprise technical support engineering. Education: BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience required. Required experience with TCP/IP. Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols. In-depth experience in routing and switching (OSPF, BGP, VLAN, STP). Experience with security (IPSEC, SSL-VPN, NAT, GRE). Prior experience in similar vendor Technical Support Centers. Excellent written and verbal communication skills. Preferred Qualifications Experience with Authentication Protocols (Radius / TACACS) is a plus. Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products is a plus. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $119,700.00 - $193,600.00/yr Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week. About The Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. About The Role Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence. Responsibilities Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client). Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues. Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools. Desirable Skills, Knowledge, And Experience Availability to work the weekend shift (Saturday & Sunday) You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal. Ability to work independently and collaboratively in a fast-paced, dynamic environment. You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc). Hands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC) Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. You have worked with PostgreSQL, MySQL, MS SQL or other database servers. Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps. Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP. Experience with building projects on Cloudflare or using Cloudflare Products. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.