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Senior Commercial Account Executive (UKI)
Full TimeOn-siteExecutive
datadoginstagramsales

Executes the full sales cycle from pipeline generation through to closing of deals. Execute full sales cycle from PG to closing of deals. Thorough understanding of deal progression to and drive forward opportunities on larger more complex deals. Apply knowledge of CoM and effectively apply MEDDIC to accurately forecast. Keep SFDC updated with information on prospects and deals. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Exercises judgment within defined procedures and practices to determine appropriate action. Normally receives little instruction on day-to-day work, general instructions on new assignments. Typically requires a 12 years of related experience with a Bachelor's degree, or 8 years and a Master's degree. Supervisory: No About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Mid-Market Account Executive
DatadogIsrael (Hybrid)9 days ago
InternshipHybridExecutive
devopssredatadoginstagramsalesaccount executive

Mid-Market Account Executive As an Account Executive on our Mid-Market Sales team, you will assist in Datadog's overall business growth by strategically engaging and closing net-new customers across mid-to-large size organizations. Sellers follow a well-defined methodology, collaborate with internal stakeholders, identify the customer's unique needs, and clearly convey the value of the Datadog product. Mid-Market reps have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Focus entirely on net-new logo acquisition Convert inbound leads to closed opportunities  Leverage tools such as Sales Navigator and DiscoverOrg Strategically prospect into Chief Technology Officers, Engineering/IT Leaders, and technical end users (SRE, DevOps, DevSecOps) Multi-thread into different departments of a complex organization Collaborate with Sales Development Representatives to drive top of funnel activity Manage the full sales cycle, including negotiations and on-site technical demonstrations  Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Who You Are: Experienced in hunting and closing net new logos Able to strategically map out and break into large scale organizations Curious, motivated, and driven as a sales person Bold on the phones and creative in your emails Able to sit up to 6 hours, traveling to and from client sites via auto, train, or air, up to 30% of the time  Benefits and Growth: High income earning opportunities based on self performance Opportunity for Presidents Club New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Director, Product Design
DatadogNew York (Hybrid)9 days ago
InternshipHybridMid$232,000 - $232,000 / Year
datadogdentalmental healthproduct designinstagram

Datadog's AI-powered observability and security platform is evolving fast, and we're seeking a seasoned design leader to continue shaping our products and define what's next. Our products help engineering and security teams see, understand, and act on what's happening across complex systems at scale. In this role you'll lead the design direction for a suite of products, building the right relationships, talent, and culture to ship that direction effectively. As AI changes how our customers work, and as designers ship in code, you'll help define what great design looks like and how our team gets there. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. This role is based in New York. What You'll Do: Define a cohesive product vision and establish roadmaps, metrics, and goals with cross-functional peers. Champion product excellence and empower your team to deliver it. Build, develop, and lead a talented, diverse, global design team. Evolve how the team designs and builds with AI. Partner with Design peers to strengthen the design organization's processes, tools, and capabilities. Who You Are: 12+ years in product design, including 5+ years managing managers. A portfolio demonstrating design leadership, craft, end-to-end ownership, and product excellence. Strong customer advocacy, with design decisions grounded in data and business context. Experience building complex products, ideally B2B SaaS Understanding of the software development lifecycle and enthusiasm for guiding teams to prototype in code and ship with AI. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $232,000 — $290,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Senior Market Manager
AirbnbLondon, United Kingdom9 days ago
Full TimeOn-siteSenior
excelcoachingsalesaccount managementrecruiting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Homes Supply team plays a critical role in ensuring Airbnb secures a diverse and high-quality supply of stays listings. Efforts are aimed at meeting the expectations of guests by ensuring a wide offering of high-quality listings at compelling values are available for every search. The Difference You will Make: In this role, you will lead a team of Market Associates responsible for a high-velocity, input-driven account management motion supporting our long tail of Small/medium sized Hosts. You will own execution excellence across rapid optimisation workflows, holding the team accountable to activity-based KPIs while driving consistent, scalable impact across the region. You will also serve as a key stakeholder and operator for all scaled supply acquisition and retention initiatives within your assigned territory. This includes organising and executing regional roadshows and events, developing strategies to grow and retain supply, and rapidly scaling best practices across the team. The role partners closely with Host Services and Community teams to ensure seamless delivery, strong host engagement, and measurable outcomes. This role plays a critical role in driving host quality, supply performance, and campaign effectiveness at scale. A Typical Day:  Lead and manage a team of Market Associates executing a high-volume, transactional optimisation motion, with a strong focus on input-based KPIs that drive improvements in listing performance, host quality, and overall supply health. Be accountable for regional business performance, including input and output metrics, supply optimisation results and host quality KPIs. Serve as an active stakeholder and operator across all scaled outreach initiatives, partnering closely with Host Services and Community teams to ensure campaigns, roadshows, and regional events are delivered consistently, efficiently, and at scale. Monitor performance dashboards and scaled campaign results, identify trends or gaps, and adjust team focus to improve outcomes. Identify operational bottlenecks, tooling gaps, or process inefficiencies and partner cross-functionally to improve scale, speed, and consistency. Coach and develop team members to excel in a fast-paced, metrics-driven environment while preparing high performers for future growth opportunities. Continually test, refine, and standardise scaled account motions and best practices, codifying what works and rapidly rolling it out across the team. May help design, launch, and scale targeted outreach campaigns for Solo and Small Hosts—partnering cross-functionally Build new communication channels to increase reach, engagement and impact within this cohort Your Expertise: 3-5+ years relevant experience managing teams, preferably scaled account management teams, with a strong interest in people management and team development. Prior experience in operations, sales or leading projects in a performance-driven environment.  Comfortable working in fast-paced, high-volume workflows with clear metrics and performance goals. Strong organisational and program execution skills, with the ability to manage multiple priorities at once. Data-oriented mindset with the ability to use dashboards and insights to guide decisions and coaching. Clear and confident communicator who can translate strategy into actionable guidance for frontline teams. Ability to partner cross-functionally and follow through on shared goals. Some Marketing experience is a plus. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £72,000 — £85,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Senior Manager, Community Policy
AirbnbUnited States (Fully Remote)9 days ago
InternshipFully RemoteSenior$204,000 - $204,000 / Year
recruitingresearch

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  In Community Policy, our mission is to create and evolve principled policies that establish the rules of the road for guests and hosts across Airbnb. This involves solving some of the most complex Trust & Safety challenges of our time. Our work is informed by rigorous research and stakeholder collaboration, and we design policies that can support our community at scale. We team with our cross-functional partners to create accessible policy enforcement guides and to continuously maintain and improve our policies. The Difference You Will Make: As a Senior Manager for Community Policy, you will partner closely with stakeholders across the company to support Airbnb's strategic objectives. You will lead policy development in the anti-discrimination and safety space, addressing real-world harms and ensuring every host and guest is treated fairly. This role entails understanding the needs of hosts and guests and collaborating closely with our operations, legal, business, design, and product teams. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform. About You You are a seasoned policy leader who loves solving complex problems and collaborating cross-functionally. You have deep expertise in the anti-discrimination space and a track record in safety policies addressing real-world harms. You are an excellent communicator with exceptional writing skills. You are an adept presenter with experience engaging with all levels of leadership, including senior executives. You are a team player who thrives in a fast-moving environment and brings a strategic mindset and bias toward execution. You are principled, have meticulous attention to detail, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible. You are experienced at developing and implementing policies and measuring their effectiveness. You are proactively data-driven: you don't wait for problems to surface — you seek out data, research, and insights to identify gaps and opportunities to improve policies before they become issues. A Typical Day:  Have broad ownership over our policies affecting trust in Airbnb, especially in the anti-discrimination and safety space Lead policy development and draft clear and scalable policy frameworks that keep pace with company priorities Foster, build, and maintain relationships with cross-functional stakeholders across the business including Operations, Legal, Anti-Discrimination and Equity, Public Policy, Product, Communications, and Supply, acting as a trusted policy partner who helps teams move forward Guide policy operationalization efforts in partnership with cross-functional stakeholders Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate Serve as subject matter expert to provide sound policy guidance for time-sensitive escalations, including from Operations and company leadership Your Expertise: 10-15+ years of experience in a Policy, Legal, or Trust and Safety role  Prior policy leadership addressing discrimination and safety issues in a complex international setting Thoughtful business judgment, strategic thinking, and ability to work well under pressure Exceptional writing and communication skills Demonstrated capacity for critical thinking, research, and analysis Strong attention to detail A track record of strong leadership and an ability to independently manage a portfolio of challenging issues Fluency in data analysis and leading data-driven decision-making Deep understanding of the end-to-end policy process and how to influence policy delivery Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration Ability to explain and simplify complex information to others Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $204,000 — $255,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Market Manager
AirbnbLondon, United Kingdom9 days ago
InternshipOn-siteMid
gocrmsalesforcesalesaccount managementpartnerships+2

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of hosts in your assigned territory. You will manage a portfolio of accounts, building strong relationships, helping them optimise their listings, improve pricing strategies and enhance their overall success on Airbnb. The Difference You will Make: As a Market Manager, you will be responsible for the growth of a book of business in the UK by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb's strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localised supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in London. A Typical Day:  Build and manage professional host account relationships within the UK  Directly manage accounts to meet and exceed quarterly/annual sales goals  Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients Represent Airbnb in external meetings with Professional Hosts  Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders Hold regular optimisation calls and business reviews with your clients. Develop strong and long lasting partnerships Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success. Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory. Support host community programs in your region, contributing to the growth and engagement of Airbnb's community. Your Expertise: 5+ years experience in account management, partner support and/or sales. 2+ years experience in hospitality/travel industry is a plus Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.  Proven track record of being able to effectively work a leads pipeline and/or a book of business Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work Strong time management and prioritisation skills Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus Proven experience working cross-functionally Charismatic self-starter who is resourceful and self-sufficient Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £60,000 — £70,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Delivery Excellence Manager
InternshipOn-siteMid
goconcreteproject managementcompliancecomplianceproduct design+5

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You will Make: Airbnb is seeking a CS Delivery Excellence Manager to support the global Delivery function. This is a full time position based in Ireland. The Delivery Excellence Manager role is a people manager position. They own and drive optimization initiatives within Global Delivery (design & launch of a competency framework, review of teams ways of working, …) as well as contribute to the successful operationalization of strategic CS programs within our frontline teams (operationalization of a new service line / channel, launch of product features, change in a workflow / training, ….) They need a high level of expertise in managing operational teams, performance management, project management, and a deep understanding of customer service operations from a product, process & people standpoint. A Typical Day:  Bring operational expertise to Customer Support initiatives & be the voice of the frontline teams Influence upstream service & product design to enable an effective operationalization as well as efficient & successful operations,  Ensure the frontline teams voice is included at each step of the development of new services, workflows & tools demonstrating a wide & deep knowledge of people, product & process impacts on operational performance  Support operations leaders globally in driving  & managing performance working closely with key CS stakeholders (CSA, analytics, data BI, Product) to establish an effective & scalable environment (right tool, right suite of ops metrics, right reporting, ….) Help shape & manage the Global Delivery Operating System by coordinating key strategic initiatives  Coordinate and lead key meetings to drive the implementation & success of the global delivery operating system Be a driver in fostering a strong and efficient performance management culture within our delivery team and partner sites from leadership to ambassadors Lead performance management & operations improvement initiatives across the delivery org  Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company Leverage root cause analysis & deep understanding of metrics & behaviors to know what to go after & what to prioritize to achieve our overall KPIs Design & Execute in collaboration with Delivery Leadership the evolution of our internal & partner management teams through standardization, upskilling & cross-skilling  Create performance management playbooks, training, on-boarding plans, ….  Help establishing career frameworks for our teams in close collaboration with Talent Lead management summits & engage with senior stakeholders across Delivery to drive engagement & the establishment of a high performance culture Build and nurture an engaged & diverse team Own and manage end-to-end people strategy and operations. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations  Keep up with day-to-day management Your Expertise: Your background & experience A minimum of 10+ years of progressive experience in operations  Experience translating big picture goals and strategy into implementable and concrete actions for your teams Ability to "speak the language" of various stakeholders within the organization (from engineers to product to process improvement to analytics) with a capacity to adapt communication to frontline teams or executive leadership  Progressive responsibilities in an operational set up with responsibilities held in strategy & operations optimizations as well, involvement in data & tech driven programs a plus Has worked in global teams at scale in fast paced environments where ambiguity & changes are the norm rather than the exception BA/BS degree; an MBA or equivalent Masters is strongly preferred. Ability to work weekend days and on-call required Your skills & expertise Exceptional leadership and team management skills (required for manager role)  Incredibly organized and resourceful ; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations Data driven approach & ability to root cause analyze at scale In-depth understanding of customer service operations & how agents / managers work at scale Constantly looking for ways to optimize and improve the status quo & how we work  Excellent communication skills for collaborating with stakeholders and ensuring transparency within the team Ability to formalize documents & decks to either work cross-functionally or present to senior leadership or vast audiences  Ability to drive strategic initiatives within the organization exercising deep influential skills & stakeholder management  Strong work ethic, proactive, exhibits positivity, professionalism, confidentiality and good judgment Comfort with conflict, giving and receiving feedback, and handling employee/Talent issues Cultural competency and a strong commitment to fostering diversity and inclusion within the team. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €76.000 — €95.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Campaign Manager, Mexico
AirbnbMexico (Hybrid)9 days ago
InternshipHybridMid$147,000 - $147,000 / Year
data sciencebudgetingtaxpartnershipsrecruitingresearch

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb's Public Policy team works closely with federal, state and municipal governments, legislators, regulators, public entities, industry associations, academia, our host community and the broader public. We introduce them to Airbnb, highlight the social and economic contribution our community makes to Mexico and its local communities, and share best practices from around the world. Our goal is twofold. We want policymakers to understand the regulatory challenges that affect our hosts and to find models that work for cities, towns and their residents. We also want to help Mexican society embrace an innovative, collaborative economy where everyone can belong. As part of a wider regional policy team, we take part in many local, state and national conversations at once. We engage governments directly and involve our community and partners in making the case for fair, progressive home sharing rules. Our work is organized in local campaign pods that draw on a wide range of tools: detailed policy analysis, strategic partnerships, policy media, community organizing, digital tactics, polling, data science and research, and persuasive policy narratives. The Difference You will Make: The Public Policy Campaign Manager leads the design and execution of successful policy campaigns in Mexico, working with the Public Policy Lead on both daily operations and overall strategy. You will draft and run integrated engagement plans, using in-person and digital tools to move key stakeholders toward specific policy goals in response to active or developing legislation and regulation. A central part of the role is building trust with local authorities. You will help them understand the contribution our community makes, and engage them in creating fair legal and regulatory frameworks that embrace the potential of the sharing economy. You are meticulously organized, detail-oriented and focused on solutions. You see the big picture, prioritize strategically, and know which information and data to escalate to leadership. You turn big ideas into policy with a positive, creative outlook, and you build strong relationships with internal teams and stakeholders in Mexico, the region and globally. A Typical Day:  Develop and implement Airbnb's legislative and public policy activities in Mexico, including advocacy priorities, positions and strategies. Review legislative and regulatory language, draft comments and research issues to provide analysis on proposals affecting Airbnb's priorities. Build and represent Airbnb in coalitions and collaborations that advance our advocacy goals, creating them from scratch when needed. Maintain relationships with an extensive network of contacts in local, state and national legislative, executive and administrative offices, as well as allied groups and coalition partners. Represent Airbnb in meetings with government and elected officials, industry associations, Airbnb hosts and other stakeholders. Represent Airbnb at public speaking engagements as directed by the Public Policy Lead for Mexico & CCA. Recruit and manage consultants and agencies, and marshal external resources to execute campaign plans. Advise Airbnb teams on public policy matters to guide the development of products, services and policies. Work closely with local business partners so that campaign plans fit with business priorities and outcomes. Monitor and track legislation and regulatory matters, and advise the company on policy challenges. Report progress accurately and regularly, and flag roadblocks in a timely way. Your Expertise: At least 10 years of experience in public policy, direct lobbying or government relations in a business, political, governmental, legislative or regulatory context, such as tourism and accommodation, e-commerce and platform regulation, housing and landlord/tenant law, or tax. Proven experience managing complex regulatory and political issues, whether in-house, as a consultant, or in politics, campaigns or advocacy groups. Proficiency in regulatory and legislative drafting. Ability to quickly get up to speed on complex technical and regulatory issues. Ability to manage multiple complex projects at once and navigate a matrix organization with many stakeholders. Strong analytical and critical thinking skills, including planning, memo-writing and basic budgeting. Creative and entrepreneurial, with a proven track record of being proactive and results-driven without sacrificing quality. Excellent communicator with strong presentation, writing and interpersonal skills. Full fluency in Spanish and English, reading, writing and speaking. Acute attention to detail; extremely organized and able to help keep others organized. Sound judgment and the ability to maintain confidentiality. Poised under pressure, flexible, and positive about change and challenges. Able to work independently and as a team player, with a sense of humor and the ability to thrive in a fast-moving, sometimes stressful environment. Passion for Airbnb, home sharing and the collaborative economy. Nice to have: experience managing people and developing teams. Nice to have: experience in a startup, e-commerce or other high-growth company. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Mexico Monthly Pay Range $147,000 — $183,000 MXN   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Startup Products Strategy & Operations, Product Strategy
InternshipFully RemoteMid
user researchpartnershipsresearch

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you'll do As a Strategy & Operations partner on the Startup Products team, you'll help determine where we should play and what we should build for founders. You'll combine user insight, market context, product judgment, and rigorous analysis to develop strategy, shape product roadmaps, and turn our highest-potential ideas into clear, executable plans. You'll work closely with product, engineering, design, marketing, partnerships, and other teams across Stripe to develop your recommendations. Responsibilities Develop product and business strategy for Atlas and other startup products by structuring ambiguous questions, synthesizing evidence, and making clear recommendations. Turn strategy into execution by defining goals, workstreams, decision points, and operating cadences, and by helping cross-functional teams resolve tradeoffs and unblock progress. Build a deep understanding of founders through direct conversations, qualitative research, product data, and support conversations. Translate founder needs, market developments, and competitive dynamics into product opportunities, roadmap recommendations, and prioritization frameworks. Partner with product, engineering, and design to unblock the development of new products and features from early problem definition through scope, launch, and iteration. Develop business cases and opportunity assessments for new bets, including market sizing. Lead targeted strategic projects, including 0→1 explorations, product or market deep dives, and initiatives that span multiple teams. Communicate recommendations, decisions, progress, and results clearly to team and Stripe leadership, and build alignment through influence rather than authority. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in strategy and operations, product strategy, product management, management consulting, or another analytical and cross-functional role at a technology company. Experience partnering closely with product, engineering, and design to shape product decisions and deliver measurable outcomes. Strong product sense and user empathy, with the ability to identify important customer problems and translate them into product or business opportunities. Excellent structured problem-solving skills and the ability to bring clarity to ambiguous, open-ended questions. Ability to combine qualitative and quantitative evidence, challenge assumptions, and turn complex findings into practical recommendations. Strong written and verbal communication skills, including experience influencing cross-functional stakeholders without direct authority. High agency, sound judgment, and a willingness to move between strategy and hands-on execution as the work requires. Enthusiasm for helping founders start and grow their businesses. Preferred qualifications Experience with startups, founders, company formation, fintech, or products serving small and early-stage businesses. Experience conducting or applying user research, shaping product roadmaps, or bringing new products from 0→1. Experience using AI tools to simplify and speed up your work.

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Startup Products Strategy & Operations, Insights & Analytics
InternshipFully RemoteMid
concreteuser researchresearch

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Startup Products team builds Stripe Atlas and other products that help founders start and run a company, from anywhere in the world. We believe that startups are one of the most effective ways to solve the world's problems, and we want to give founders a running start — and keep them running. We help founders form their company, raise capital, execute critical legal agreements, access the internet's best tools, and automate operations while feeling ambitious, smart, and assured. Our goal is to create more startups that get to product-market fit, fast. Our team is composed of high-agency, high-ownership product thinkers, who genuinely care about helping founders and making it easier to start and run a startup. Every person on the team is responsible for making our product the best it can be, and for ensuring our roadmap contains the highest impact ships for founders. What you'll do As a Strategy & Operations team member on the Startup Products team, you'll help us understand and talk about the startups that use our products, turning data into clear internal and external narratives, and use analysis to shape strategy and product priorities. You'll own high-signal metrics and dashboards while also leading deep dives that explain what is changing, why it matters, and what we should do next. Responsibilities Delve into the data to glean new insights about how users use our products and how they are building their businesses on Stripe Package insights into external-facing content, driving our public storytelling about our users and the startup market, in partnership with marketing and communications. Analyze product performance, identify trends and anomalies, diagnose drivers, and translate findings into concrete recommendations and synthesis to share with internal stakeholders. Lead analytical deep dives on strategic questions, new product opportunities, founder segments, growth drivers, and the impact of launches or operational changes. Contribute to product and business strategy by sizing opportunities, testing assumptions, evaluating tradeoffs, and helping prioritize the roadmap. Help us build and maintain a streamlined set of internal dashboards to help us understand user behavior and product usage. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of experience in strategy and operations, business analytics, management consulting, or another highly analytical role in a technology company. Strong analytical judgment, including the ability to choose the right methodology, pressure-test results, and distinguish signal from noise. A creative and collaborative approach to finding new insights in data. Excellent written communication skills, and the ability to package data into easy to understand content. High agency and extreme attention to detail. Preferred qualifications Experience with startups, founders, company formation, fintech, or products serving small and early-stage businesses. Experience conducting or applying user research, shaping product roadmaps, or bringing new products from 0→1. Experience using AI tools to simplify and speed up your work.

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Sales Manager, Platforms - UK & Ireland
InternshipOn-siteMid
goforecastingsalesonboardingforecasting

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Sales team is a highly consultative sales team that is responsible for some of Stripe's largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe's powerful payments technology into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench - leading a team of AEs to make payments-as-a-service a competitive advantage for high-growth organizations in the UK and Ireland What you'll do Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution  Oversee the expansion of Stripe's footprint with global SaaS platforms in the UK and Ireland Make hiring decisions, honing our ideal candidate profile and onboarding strategy Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives Build a world-class organization and write the playbook for the era of monetizing payments on platform Responsibilities Lead a team of sophisticated Existing Business, Platform AEs focused on expanding our global footprint with SMB SaaS Platforms in the UK and Ireland Drive deal strategy and partner across the business to ensure healthy pipeline, funnel conversion, win rate, and margin preservation across the portfolio Effectively work cross-functionally across the organization to shape Stripe's product roadmap and drive best practices on selling and forecasting Engage with the largest strategic opportunities, leading executive relationships  Being accountable for delivering revenue growth Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years of relevant platform sales experience 2+ years of people management experience Ability to hire, coach, and motivate a high-performance sales team Ability to articulate complex, technical concepts and translate them into business-relevant terms Demonstrated quantitative and analytical skills Preferred qualifications   Thrives in fast-paced settings with a high-level of autonomy and can create clarity and structure  A knack for working well with a wide range of stakeholders, both internally and externally Experience scoping and managing strategic projects with input from cross-functional teams Prior experience in financial services, the payments industry, or with the card networks  

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Sales Manager, Platforms - UK
InternshipOn-siteMid
goforecastingsalesenterprise salesonboardingforecasting

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Sales team is a highly consultative, enterprise sales team that is responsible for some of Stripe's largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe's powerful payments technology into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench - leading a team of AEs to make payments-as-a-service a competitive advantage for high-growth organizations in the UK. What you'll do Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution  Oversee the expansion of Stripe's footprint with global SaaS platforms in the UK Make hiring decisions, honing our ideal candidate profile and onboarding strategy Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives Build a world-class organization and write the playbook for the era of monetizing payments on platform Responsibilities Lead a team of sophisticated Existing Business, Platform AEs focused on expanding our global footprint with enterprise SaaS platforms in the UK Drive deal strategy and partner across the business to ensure healthy pipeline, funnel conversion, win rate, and margin preservation across the portfolio Effectively work cross-functionally across the organization to shape Stripe's product roadmap and drive best practices on selling and forecasting Engage with the largest strategic opportunities, leading executive relationships  Being accountable for delivering revenue growth Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8-10+ years of relevant closing sales experience with enterprise customers/large users 5+ years of people management experience Ability to hire, coach, and motivate a high-performance sales team Ability to articulate complex, technical concepts and translate them into business-relevant terms Demonstrated quantitative and analytical skills Preferred qualifications   Thrives in fast-paced settings with a high-level of autonomy and can create clarity and structure  A knack for working well with a wide range of stakeholders, both internally and externally Experience scoping and managing strategic projects with input from cross-functional teams Prior experience in financial services, the payments industry, or with the card networks

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