Find Your Dream Career

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Sr. Program Manager, Talent Development About the job This position is needed to design and deliver high-impact talent development experiences for Twilions globally, driving skills development and enabling professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of learning content.   Reporting to the Senior Director of Talent Development, you will support the continued growth of Twilions by architecting and optimizing existing programming while evaluating new tools to empower learning teams across the organization. The ideal candidate operates at a strategic level while staying deeply involved in the details of day-to-day development optimization to enhance employee engagement and retention. Responsibilities In this role, you'll: Design, lead, and evolve high-visibility talent development programs that drive continuous growth and professional excellence for all Twilions globally. Act as a strategic advisor to HRBPs and senior leaders, establishing an organization-wide mandate to assess capability gaps and deploy targeted learning solutions globally. Own the end-to-end lifecycle of flagship development initiatives—from needs assessment and instructional design to global facilitation, impact measurement, and continuous iteration. Define and champion a global learning strategy, collaborating with stakeholders to systematically close critical skill gaps across all business units. Apply expert-level knowledge of modern learning science and AI-driven tools to architect scalable development experiences that resonate across a diverse, global workforce. Maximize global engagement and participation in talent development initiatives through compelling communications, recognition, and robust support for internal career mobility. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   *Required: Bachelor's degree required; advanced degree or professional certifications in HR/OD preferred. 10+ years in L&D, program design, and facilitation, with at least 7+ years in digital learning innovation. 2+ years of experience specifically applying AI in L&D and 4+ years in instructional design. Proven track record managing vendor partnerships and navigating the learning tech ecosystem. Strong experience with learning analytics, dashboards, and KPIs to drive data-informed decisions. Track record of leading cross-functional pilots from concept to scaled implementation in fast-paced environments. Executive presence with the ability to communicate project plans and development outcomes to cross-functional stakeholders. Experience managing vendor partnerships in the learning tech ecosystem. Comfort operating independently and making high-impact decisions in ambiguous environments. Willingness to travel for in-person training (approx. one trip per quarter). Proven ability to facilitate training sessions in an engaging, effective, and inclusive manner for diverse global audiences.   Desired: Advanced degree in Education, Learning Sciences, Educational Technology, or related field. Experience influencing adoption of new technologies in large, complex organizations. Exceptional organizational and project management skills ​​Ability to effectively prioritize workload and work in a fast-paced, ever-changing culture   Location This role will be remote and based in Ontario, British Columbia or Alberta, Canada.    Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.   The estimated pay ranges for this role are as follows: $99,760-$124,700.00 CAN Target Bonus Percentage 15% Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next New Business Account Executive. About the job This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio's product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams. Responsibilities In this role, you'll: Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value) Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions. Work with customers across assigned verticals (Financial Services)  to understand their business and technical requirements, and match them to the capabilities of Twilio's communications API platform, designing a solution for their specific use cases. Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution. Balance competing priorities and manage multiple projects and deals at the same time.  Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.  Act as the voice of the customer to Twilio's product and carrier relations teams.   Demonstrate a strong understanding of the CPaaS industry - staying up to date on  key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.  Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.  Stay current with industry changes and collaborate with your team and peers to learn and share best practices. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years in a closing role Directly selling technical SaaS or CPaaS and experience solution selling and multi-threading Experience outbound prospecting into new accounts and a strong "hunter" mentality for bringing in Mid-Market and Enterprise sized accounts Technical solutions selling experience working with real customers and prospects, listening to them, and solving problems Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships Analytical account development strategy based on using data to find opportunities and prove value Demonstrated track record of managing business forecasts and financial models  Entrepreneurial mindset with appetite to define process and build programs Record of delivering market driven results, especially to scale and enterprise customers Excellent verbal and written communication skills (English) Bachelor's Degree or equivalent years of experience Desired: Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms. Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments. Software, SaaS, CPaas or PaaS selling experience Location This role will be remote. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% - 40% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00. This role may be eligible to participate in Twilio's equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions.  The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.  Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a Staff Machine Learning Engineer on the Compliance Automation team within the Platform group, you'll build the AI systems that are reimagining how Coinbase executes compliance operations at scale. This team designs and ships Agentic AI solutions that automate compliance processes, from investigation workflows to decision support, replacing manual operations with intelligent, auditable, and measurable automation. You'll own the ML architecture for production compliance agents, driving technical decisions on model selection, grounding, guardrails, and evaluation while partnering with Compliance stakeholders to ensure every automated output meets regulatory standards. What You'll Do: Architect and build production Agentic AI systems for compliance automation, including LLM-powered agents, orchestration pipelines, and decision support workflows that replace manual compliance processes Own the ML technical direction for compliance agents, driving model selection, prompt engineering, grounding strategies, and guardrail design that ensure agent outputs are accurate, auditable, and regulatorily defensible Design and implement evaluation and measurement frameworks that quantify agent performance, detect hallucinations and drift, and provide the auditability compliance teams and regulators require Partner with Compliance, Legal, and Operations stakeholders to translate complex regulatory workflows into automatable technical specifications, identifying which processes are candidates for full automation vs. human-in-the-loop augmentation Mentor engineers on ML system design, LLM application patterns, and responsible AI practices, raising the team's technical bar for production AI systems Required Skills and Experience: 8+ years in machine learning and software engineering, with demonstrated experience shipping LLM-based or Agentic AI applications to production Deep expertise in LLM application development, including prompt engineering, retrieval-augmented generation (RAG), grounding techniques, hallucination reduction, and agent orchestration frameworks Proven track record building evaluation and measurement systems for ML models in production, including monitoring for drift, accuracy degradation, and output quality at scale Strong Python proficiency with hands-on experience in GenAI frameworks and ML infrastructure (e.g., LangChain, vector databases, Airflow, Spark, or equivalent orchestration and data processing tools) Experience in compliance, regulatory technology, financial crimes, or similarly regulated domains where auditability, explainability, and correctness of automated decisions are critical Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $218,025 — $256,500 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Senior Software Engineer, Backend (Coinbase One) We're hiring a Senior Software Engineer, Backend to join the Coinbase One team within the Consumer & Business group. Coinbase One is Coinbase's subscription membership product, offering a suite of premium benefits that supercharge the Coinbase experience for paying members. You'll own the backend systems that power the membership lifecycle, from sign-up and payment processing to benefit delivery and targeted promotions, directly driving subscriber growth and retention for millions of customers. What you'll do: Own the design, development, and operation of backend services powering the Coinbase One membership lifecycle, including sign-up flows, subscription management, and recurring payment processing Build scalable platform capabilities that enable targeted benefit delivery, promotional incentives, and personalized membership experiences across the Coinbase retail application Partner with frontend, product, design, and payments teams to scope, ship, and iterate on customer-facing membership features from concept through production Drive backend architecture decisions for the Coinbase One product area, establishing patterns for reliability, extensibility, and integration with broader Coinbase platform services Improve service reliability, observability, and performance across Coinbase One's backend stack, proactively identifying and resolving production issues Required Skills and Experience: 5+ years of professional backend software engineering experience with a track record of shipping and operating production services at scale Demonstrated experience building subscription, payments, or commerce systems, including recurring billing, entitlements, or promotional logic Proficiency in Go or a similar backend systems language (Java, C++, Rust) with demonstrated ability to adapt to a Go-centric codebase Proven ability to design and maintain APIs and distributed systems that integrate across multiple product surfaces (web and mobile) Track record of taking ambiguous projects from scoping through production with minimal oversight, including cross-functional collaboration with product and design partners Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $186,065 — $218,900 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a Customer Service Agent II, you'll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.    What you'll be doing (ie. job duties): Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.   What we look for in you (i.e. job requirements): Motivated by Coinbase's mission and creating a flawless support experience for our global customer base. Shift and weekend work is a requirement. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology. Experience with different channels of support, including voice, messaging, and email.  Phenomenal communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Willing to work from an office at Hyderabad, India Nice to haves: Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. Experience working with and partnering with external business partners. Requirements:  Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. #P78778 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹700,000 — ₹700,000 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . JOB DESCRIPTION As a Customer Service Agent II, you'll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support.  What you'll be doing (ie. job duties): Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic. What we look for in you (i.e. job requirements): Motivated by Coinbase's mission and creating a flawless support experience for our global customer base. Shift and weekend work is a requirement. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology. Experience with different channels of support, including voice, messaging, and email.  Phenomenal communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Willing to work from an office at Manila, Philippines Nice to haves: Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. Experience working with and partnering with external business partners. Requirements:  Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality. #P78867 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₱364.61 — ₱383.80 PHP Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a  Customer Success Agent  you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.   What you'll be doing (ie. job duties): Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and  collaborating across teams of subject matter specialists to fix issues with urgency. Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile. What we look for in you (ie. job requirements): This role requires full-time, in-office presence, five days a week. Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets. Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.  Minimum of 3 years of relevant experience in a customer service or support  role in a fast paced environment including working with high value customers.  Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. High level of proficiency in cryptocurrency and Coinbase products Experience in training and/or quality auditor roles Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. #P78776 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹700,000 — ₹700,000 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a  Customer Success Agent  you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.   What you'll be doing (ie. job duties): Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and  collaborating across teams of subject matter specialists to fix issues with urgency. Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile. What we look for in you (ie. job requirements): This role requires full-time, in-office presence, five days a week. Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets. Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.  Minimum of 3 years of relevant experience in a customer service or support  role in a fast paced environment including working with high value customers.  Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. High level of proficiency in cryptocurrency and Coinbase products Experience in training and/or quality auditor roles Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. #P78777 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹700,000 — ₹700,000 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase .  Insert Standard Intro HERE As a Customer Success Agent  you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.   What you'll be doing (ie. job duties): Responsible for providing support for high-profile Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and  collaborating across teams of subject matter specialists to fix issues with urgency. Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Champion clear communication with internal and external partners to align on solutions and drive results. Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile. What we look for in you (ie. job requirements): This role requires full-time, in-office presence, five days a week. Willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets. Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.  Minimum of 3 years of relevant experience in a customer service or support  role in a fast paced environment including working with high value customers.  Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality. Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. High level of proficiency in cryptocurrency and Coinbase products Experience in training and/or quality auditor roles Experience in Banking, Wealth Management, Corporate Finance, Asset Management or FinTech Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. # P78865 Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding bonus): ₹700,000 — ₹700,000 INR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a Deputy MLRO on the Institutional AML/CTF Compliance team, you'll execute anti-money laundering and counter-terrorist financing programs across Coinbase's international entities, including Coinbase Bermuda Services Limited, Coinbase Bermuda Limited, Coinbase Custody International, and the CBIE Trust. This team protects Coinbase's customers and licenses by maintaining robust AML/CTF controls, transaction monitoring, and regulatory reporting across multiple jurisdictions. You'll act with delegated authority from the Chief Compliance Officer and MLRO, leading day-to-day compliance operations including suspicious transaction reporting, customer due diligence reviews, governance reporting, and regulatory correspondence across Ireland and Bermuda. What you'll do: Lead day-to-day AML/CTF compliance operations with delegated authority from the Chief Compliance Officer and MLRO, including transaction monitoring, alert review, and escalation of suspicious activity across all covered entities. Drive the development, preparation, and presentation of materials for required AML Compliance Governance Committee meetings, ensuring leadership has clear visibility into program health and risk. Prepare and file Suspicious Transaction Reports (STRs) and other regulatory filings for assigned entities, ensuring accuracy, completeness, and timely submission to the relevant authorities in each jurisdiction. Conduct customer due diligence (CDD) and enhanced due diligence (EDD) reviews, assessing customer risk profiles and escalating complex or high-risk cases as appropriate. Monitor regulatory developments across Ireland and Bermuda, flagging relevant changes to the MLRO and contributing to policy and procedure updates. Partner with internal teams including CX, Legal, and Operations to ensure consistency in compliance processes and support responses to regulatory inquiries or examinations. Required Skills and Experience: 6+ years of experience in AML/CTF compliance, financial crimes, or a related compliance function within financial services, fintech, or a regulated entity, with experience operating in a Deputy MLRO or senior compliance role with delegated authority. Working knowledge of AML/CTF legislation in Ireland and/or Bermuda, including the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010 (as amended), CBI guidance, EU Anti-Money Laundering Directives, and/or the Bermuda Proceeds of Crime Act and Bermuda Monetary Authority (BMA) requirements. Demonstrated experience conducting customer due diligence (CDD/EDD) reviews, transaction monitoring, and preparing suspicious transaction reports or equivalent regulatory filings across multiple entities or jurisdictions. Proven ability to contribute to compliance governance processes, including preparing reporting and materials for governance committees and senior leadership. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): €79.900 — €79.900 EUR Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you&#39;re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you&#39;re excited to shape the future of design and collaboration, join us! As the Engineering Manager for Design Systems Adherence, you&#39;ll lead the team building the workflows, tools, and quality feedback loops that help customers create design and code that correctly adheres to their design system when working with Figma's Agents. This work spans context engineering i.e making guidelines, examples, and documentation useful to AI, agent architecture improvements as well as creating&nbsp; datasets, evaluators, and benchmarks that show how well outputs follow a customer&#39;s design system. You&#39;ll set strategy across these areas, raise the bar on adherence measurement, and turn evaluation results and customer feedback into feedback loops that make design quality better. This is a high-impact opportunity to shape Figma&#39;s Agent and improve overall design quality. An organization's Design System is one of the key differentiators of design quality as we can use it to make agent output adhere to their specific brand, products and design language. We are also aiming to solve Design <> Code parity and minimize drift away from the defined design system in both code and designs. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Lead and grow a 6-8 engineer team responsible for Design Systems Adherence across our workflows Coach and develop engineers through career growth, feedback, and technical leadership, building a culture of ownership and high-quality execution Own and evolve design system context: make guidelines, examples, documentation, and other guidance available to AI as useful, actionable context that improves how it applies a customer&#39;s system Set the technical strategy for adherence measurement - including high-fidelity evaluation datasets, quality rubrics, evaluators, and deterministic regression checks that catch issues as Figma&#39;s Agent evolves Build benchmarking, tools, and dashboards that help Figma and customers understand design system adherence and act on the results, while tracking visual quality, latency, and cost Partner closely with Product, Design, and AI Research teams at Figma to achieve business impact We&#39;d love to hear from you if you have: 3+ years of experience leading and growing high-impact engineering teams with a track record of strong impact Hands-on depth in building AI assistants, evaluation systems, and using the latest large language models and harnesses Fluency with modern AI development and evaluation workflows, such as context management, dataset curation, automated evaluators, benchmarking, and regression testing A strong foundation in software engineering and a platform mindset: you build tools and systems other teams adopt and rely on, alongside workflows that solve real customer problems A high quality bar for customer experience, data quality, and reliable measurement, and the ability to set technical direction and drive cross-functional alignment in complex environments While not required, it's an added plus if you also have: Strong understanding of design systems, including components, tokens, usage guidelines, and their integration across design and code Proven ability to establish evaluation and customer feedback loops to continuously improve AI products Skilled in benchmarking AI products across output quality, latency, and cost, translating findings into actionable product priorities Track record of developing shared evaluation tools, curated datasets, or dashboards to measure quality and prevent regressions At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.&nbsp; Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $258,000 &mdash; $376,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.&nbsp; Examples of accommodations include but are not limited to:&nbsp; Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews&nbsp; To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma&#39;s Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you&#39;re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you&#39;re excited to shape the future of design and collaboration, join us! We are looking for an Account Executive, Enterprise who will play a critical role driving sales and maximizing expansion opportunities with a defined list of top-tier Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key C-level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners throughout Figma. This is a full-time role based in our São Paulo hub. What you'll do at Figma: Manage a defined list of named strategic accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen C-level relationships for every account in your book Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma's roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at a senior level to build on expansion opportunities Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities We&#39;d love to hear from you if you have: Experience closing sales, over multiple years, for a software or SaaS business with Enterprise customers (5000+ FTEs), selling to executives Consistent performance meeting pipeline generation targets for net new business Demonstrated experience successfully managing complex sales cycles (9 months+) Proficiency in a sales methodology and process that creates value for customers Fluency in Portuguese, Spanish and English (written and spoken) is required for this Latin America-focused role While it's not required, it's an added plus if you also have: Experience selling solutions to technical audiences at the highest level in Engineering, Product and Design teams Demonstrated ability to succeed in a changing environment Certified in deal qualification and prospect discovery At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.&nbsp; Examples of accommodations include but are not limited to:&nbsp; Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews&nbsp; To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma&#39;s Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.