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Our Strategic Account Executives target and close new business with Datadog's largest, most strategic customers and prospects. In this role you'll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Prospect into large Fortune 1000 companies while running an efficient sales process Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts Develop a deep comprehension of customer's business Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI Handle existing customer expectations while expanding reach and depth into assigned territory Demonstrate resourcefulness when faced with challenges that defy easy solution Have intuitive sense of necessary steps to close business and gain customer validation Identify robust set of business drivers behind all opportunities Ensure high forecasting accuracy and consistency   Who You Are:  Someone with 8+ years closing experience within enterprise Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+ Able to demonstrate methodology to prospect and build pipeline on your own Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred) Experienced in selling into large Fortune 1000 companies with the ability to win new logos Able to sit up to 4 hours, traveling to and from client sites Able to travel via auto, train or air up to 70% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:  High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous and competitive medical benefits package Retirement savings match Pet adoption and insurance program Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Technical Solutions (TS) Enablement team empowers Datadog's global post-sales organization—including Support, Customer Success, and Sales Engineering—with the skills, tools, and resources they need to deliver world-class customer outcomes. As a Senior TS Enablement Program Associate, you'll get hands-on with real, high-visibility enablement programs from day one—taking ownership of how we track engagement, measure adoption, and communicate change across our global TS organization. You'll work side-by-side with Program Managers on live initiatives, building the skills and judgment that set you up to own full programs of your own. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Take ownership of key workstreams inside global enablement programs—audience engagement tracking, adoption measurement, stakeholder communications—with mentorship from a Program Manager.  Build relationships with stakeholders across StratOps, Product, and TS teams to understand their needs and help coordinate deliverables and scope. Use program and performance data to spot trends, flag gaps, and help make the case for what's working and what isn't. Help build and deliver updates and presentations that translate program data into a clear, compelling story for stakeholders. Build and maintain program plans and timelines, keeping priorities and trade-offs visible to your team and cross-functional partners. Take part in interviews, pulse checks, and needs assessments with TS teams to build a grounded understanding of regional and functional needs. Who You Are: Bachelor's degree and 2+ years of experience in project or program management, enablement operations, or a related field. Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Strong written and verbal communication skills; able to craft clear, concise, and professional communications. Experience with data visualization or analytics tools (e.g., Tableau, MetaBase, Google Suite) for maintaining and interpreting program data. Familiar with collaboration and workflow tools (e.g., Jira, Confluence, Slack). A proactive self-starter with an owner mentality and a passion for process improvement and operational excellence. Bonus Points: Experience in a high-growth or technology environment. Familiarity with instructional design or change management practices. Interest in using AI workflows to simplify reporting, content creation, and communications. Enthusiasm for scaling enablement programs that support global, customer-facing teams. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits & Growth: Generous and competitive benefits package New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Employee-focused best in class onboarding Internal mentor and cross-departmental buddy program Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $73,000 — $97,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Sales Development Representative As a Sales Development Representative (SDR), you will prospect, qualify, and generate customer leads to assist in Datadog's overall business growth segment. By partnering with internal stakeholders, you will help IT and Technology innovators across markets recognize Datadog's impact in their digital transformation and migration to the cloud. SDRs have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Collaborate cross-functionally with various Datadog teams Drive initial prospect qualification and schedule discovery meetings Develop, present, and implement strategies for acquiring new business Conduct outbound outreach by cold calling and emailing prospective customers  Learn to follow a well-defined methodology to help identify a customer's unique needs  Who You Are: Motivated by a career in sales Fluent in Italian Someone with an innate curiosity to learn Have a desire to succeed alongside teammates Proven in your written and verbal communication   Comfortable with being able to learn from rejection Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

The Opportunity We're looking for an experienced Senior Associate to join our growing GTM Strategy & Operations team as the product owner for our GTM data and tooling products. Our team solves complex problems that require insight, creativity, and execution through building scalable processes, tools, and systems for our rapidly growing global business. You will own the roadmap, delivery, and adoption of the data products and sales productivity tools that power our Sales and Customer Success organizations, spanning both internally built products and third-party solutions, with decisions guided by speed, cost, scalability, and long-term maintainability. Doing this successfully requires a deep understanding of the "day in the life" for field teams, strong product management instincts, and the ability to translate business needs into build-versus-buy decisions and tooling solutions that help Datadog grow 10x. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. You Will Own the product roadmap: Set the vision, strategy, and prioritized roadmap for GTM data products and sales productivity tools. Balance field needs, business impact, technical feasibility, cost, and maintainability while making clear decisions about where to invest, consolidate, replace, or retire. Run the end-to-end product lifecycle for in-house tools: Write requirements and user stories, define MVPs, establish acceptance criteria, manage the backlog, and partner with GTM Systems, Data Engineering, and Analytics to ship, iterate, and sunset internally built products. Establish the product operating model : Create a consistent approach to intake, prioritization, roadmap planning, product ownership, release readiness, feedback collection, and lifecycle management across our portfolio of products. Make build-versus-buy calls: Lead structured evaluations (e.g., RFPs, pilots, time-boxed POCs) of third-party tools against in-house alternatives, build business cases, and present investment recommendations to GTM leadership Lead AI product strategy: Identify, evaluate, prototype, and scale AI-powered capabilities, whether built in-house or bought, that improve prospecting, enrichment, personalization, and rep workflows, and help define the forward-looking AI roadmap for the Sales and CS organizations Measure impact: Define and track success metrics across every tool and data product (e.g., adoption, data quality, time saved, pipeline influenced) and use the findings to make data-driven decisions to invest, consolidate, or retire Partner with the field: Work closely with Sales and Customer Success to uncover workflow pain points through interviews, workflow observation, usage analysis and feedback loops. Distinguish user problems from requested features and translate these opportunities into product improvements that directly increase rep productivity. Lead launch and adoption: Own release planning, change management, and onboarding in collaboration with Sales Enablement so field teams get maximum value from every product Ensure seamless integration: Work with GTM Systems to maintain and improve integrations between our tools, Salesforce CRM, and the broader GTM tech stack and data infrastructure Set the standard: Build and enforce governance frameworks, acceptable use policies, and data hygiene standards across all managed tools and data products to ensure consistency and compliance Requirements Experience: 4-6+ years of experience in GTM Strategy & Operations, data or analytics roles, product management, or management consulting, ideally within SaaS or high-growth B2B technology Product management fundamentals: Proven ability to take a product from problem definition through requirements, prioritization, launch, and iteration, including writing clear PRDs, user stories, scope tradeoffs, and communicating to technical and non-technical teams why the team will or will not invest in a request.  Build-versus-buy judgment: Experience weighing in-house development against third-party solutions on cost, speed, scalability, and strategic fit, and making a clear recommendation Data fluency: Strong understanding of GTM data (contacts, accounts, intent and enrichment signals) and the ability to define data quality standards; comfortable with SQL and working with data warehouses and BI tools to analyze usage and outcomes AI innovation: Strong interest in exploring, launching, and scaling new GTM AI technologies, including practical experience prototyping or deploying AI-enabled workflows Cross-functional collaboration: Strong track record of partnering with Sales, CS, Engineering, and Data teams to identify pain points and deliver solutions from requirements through rollout Analytical mindset: Comfortable defining product metrics, measuring adoption and ROI, and communicating findings clearly to senior stakeholders CRM knowledge: Solid understanding of Salesforce CRM and how data products and sales tools integrate into the broader GTM tech stack Communication: Effective communicator, both written and verbal, with strong attention to detail and the ability to manage multiple projects simultaneously Ownership mentality: Self-starter who takes initiative, operates independently, and drives projects through to completion without heavy oversight Bonus Points SaaS background: Experience at a high-growth B2B SaaS company managing a GTM or sales tool portfolio or an internal data product AI passion: Stays current on the latest AI news, has a passion for experimentation, has fully integrated AI into professional workflows, and vibe codes on the weekend Technical aptitude: Working knowledge of APIs and how sales tools connect to CRM systems and data infrastructure; has shipped a prototype or internal tool of their own Tool fluency: Hands-on familiarity with the B2B sales technology landscape, including contact intelligence (e.g., ZoomInfo, Cognism), outbound sequencing (e.g., Groove, Salesloft, Outreach), and data enrichment tools (e.g., Clay, Clearbit, Crunchbase) Broader stack exposure: Familiarity with adjacent tools such as buyer intent platforms (e.g., Bombora, G2) or conversation intelligence (e.g., Gong) Full-funnel experience: Experience supporting tool adoption across Sales Development, Account Executive, and Customer Success teams #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $129,000 — $172,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Datadog is seeking a Group Marketing Manager, ANZ to lead and execute a 360-degree marketing strategy aligned with our go-to-market plans. The strategic position will be responsible to develop, strategise and execute local field marketing programs in ANZ that will fuel growth for business in the local market. We are looking for an exceptional incumbent who can grow, lead and mentor a small team along with having hands-on experience and ability to execute marketing events, demand generation campaigns. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Develop, strategize, and execute field marketing plans in ANZ. Collaborate with various APJ marketing functions, including Marketing Operations, ABM, Events, Digital and PR. Create a comprehensive 360-degree ANZ marketing strategy aligned with go-to-market (GTM) plans. Execute demand generation activities and activate digital campaigns at scale. Focus on demand generation with KPIs measured by MQL volume, marketing generated pipeline and marketing generated opportunities. Proactively collaborate with various marketing teams to plan and execute larger portions of owned (DASH, Datadog Summit, and Datadog Live) and sponsored partner events (i.e. Reinvent & AWS). Execute large-scale campaigns and closely monitor metrics such as pipe-to-spend ratio. Who You Are: 8-10 years of experience working in a SaaS company. Proven experience in field marketing, demand generation, and campaign execution. Strong people management skills with experience leading a team. Ability to collaborate effectively with cross-functional teams. Strategic thinker with the ability to develop and implement comprehensive marketing strategies. Data-driven with a focus on measuring and optimizing campaign performance. Experience with digital marketing and demand generation tactics. Excellent communication and presentation skills. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:  Join one of the fastest growing global SaaS companies in the world, growing at an average of 67% year-over-year Best-in-class benefits New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities  Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Our Director, Key Accounts provides strategy, mentorship, and guidance for a team of Key Account Executives who are responsible for driving new business through the full sales cycle. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do:   Manage, hire, train and ramp a team of Key Account Executives responsible for new bookings from prospecting into a target list of key, high potential prospects Achieve annual Enterprise bookings quota with monthly and quarterly targets Develop and manage Key Account Executives productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle Coach Key Account Executives through building executive relationships within a target list of key, high potential prospect accounts through complex Enterprise deals and negotiations Shape the direction of the go-to market strategy and execution for your region Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region Conduct weekly forecast meetings  Support direct reports by participating and leading in client and prospect meetings. Engaging other corporate resources as required Who You Are: Experienced in managing a high performing Enterprise Sales team for a B2B technology company A strong relationship builder with 5+ years of overall Enterprise sales experience working with Fortune 100 companies  Confident in managing complex sales processes with multiple stakeholders and negotiations with pricing based on business value, legal and procurement  Knowledgeable in selling to C-level executives in the IT space  Experienced in setting quotas and managing people against those quotas Passionate about coaching others with a successful track record as an individual contributor and can share relevant and complex closing experience with a growing team Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:  High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Sales training in MEDDIC and Command of the Message  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous and competitive medical benefits package Retirement savings match Pet adoption and insurance program Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $158,000 — $210,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Airbnb's mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams' success in ensuring high quality supply in the market.  The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb's supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb's Stays business to grow durably. The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe. The Difference You Will Make: Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb's fastest-growing categories, and is Airbnb's proving ground for the managed marketplace model.  We are increasingly investing in how we identify, onboard, and retain world-class supply. As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow. A Typical Day:  Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires. Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams. Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds. Manage program budgets and vendor relationships, including selecting external partners as needed. Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve. Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed. Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track. Your Expertise: 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment. Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability. Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL). Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues. Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives. Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams. Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings. Excellent organizational skills with high attention to detail and quality. Your Location: This position is Canada - Remote Eligible. This role requires candidates to be based in Canada. This role is not eligible for relocation support. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Canada Annual Pay Range $122,000 — $128,000 CAD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Airbnb's mission of providing inspiring travel experiences for our hosts and guests is heavily reliant on our Supply teams' success in ensuring high quality supply in the market.  The Homes Enterprise team sits at the heart of this mission. We ensure that Airbnb's supply engine runs efficiently and intelligently - from how we identify demand and supply imbalances, to acquiring, vetting, onboarding and growing our host base, to how we communicate at scale, plan markets globally, and operate our field sales teams across every region. This is a team that makes things happen, removes friction, and builds the systems that allow Airbnb's Stays business to grow durably. The Luxe Vetting team, within the Homes Enterprise team, is responsible for onboarding new Luxe listings, defining and enforcing the quality bar that keeps the Luxe badge meaningful, and converting existing high-potential Marketplace listings into Luxe. The Difference You Will Make: Airbnb Luxe is a curated category of 9,000+ vetted, high-end homes delivering exceptional quality and premium service. As of this year, Luxe is one of Airbnb's fastest-growing categories, and is Airbnb's proving ground for the managed marketplace model.  We are increasingly investing in how we identify, onboard, and retain world-class supply. As a Senior Operations Manager, you will own Luxe's new listing onboarding process end-to-end — building the acquisition and onboarding motions that bring new supply online, keeping the pipeline healthy, and partnering cross-functionally to hit the team's growth targets. You'll also take on cross-team programs and represent the team in leadership settings, with scope to grow. A Typical Day:  Own and continuously improve end-to-end onboarding operations to meet the pace and quality the business requires. Build and run new listing acquisition and onboarding approaches in partnership with Sales and other cross-functional teams. Identify and close gaps in tooling and process so the team runs on durable systems rather than manual workarounds. Manage program budgets and vendor relationships, including selecting external partners as needed. Drive shared programs with peer leads from planning through execution, taking on new projects as team priorities evolve. Represent the team in internal team meetings, cross-functional forums, and leadership settings as needed. Track the key metrics for your programs, diagnose the drivers when performance slips, and identify and pull the levers to get back on track. Your Expertise: 8+ years of experience in program/operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment. Proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability. Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions; advanced data analytics skills are preferred (i.e. SQL). Deep, hands-on experience with Salesforce, including building dashboards and reports, and diagnosing and resolving pipeline or automation issues. Comfortable getting things done with a sense of urgency and adapting quickly to changing priorities to hit project goals and objectives. Proven track record navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams. Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings. Excellent organizational skills with high attention to detail and quality. Your Location: This role requires candidates to be based in North America. This role is not eligible for relocation support. This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $132,000 — $155,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company. The Content & Knowledge Management (CKM) team that you would join makes accurate and authoritative information available at scale by creating, editing, and managing metadata and support content—including the public Help Center and internal knowledge bases—used by customers, CS agents, and consuming applications, including AI chatbots.  The Difference You Will Make: The Senior Manager, Content & Knowledge Architecture will help establish and evolve the emerging discipline of content engineering—designing, structuring, delivering, and managing content so it's strategic, scalable, consumable across surfaces, and efficiently adjusted, rather than a collection of one-off articles or chunks—within our organization.  In this leadership role, you'll own CKM inputs and influence infrastructure that construct and ingest an information layer, which serves various audiences and product surfaces. You will own decisions that determine how knowledge is created, updated, architected, organized, stored, retrieved, and surfaced. You'll also steer the cross-functional coordination that keeps CKM content aligned with product launches and other business developments or needs. You'll lead the teams who run taxonomy and ontology, content tooling and AI-focused optimization, as well as content operations planning. You'll be accountable for how well they perform together: setting direction, clarifying who owns what, and developing the leaders and teams who make it work. We seek someone who sees how systems underneath our content — taxonomy, tooling, authoring processes, information architecture, and operational planning — increasingly determine whether that content reaches the people and machines that need it. You should understand how user-facing content, metadata, measurement and authoring systems, and consuming applications all depend on each other, and you can spot where inconsistency in one area will eventually break something in another. Most importantly, you should view these as a cohesive unit, not several separate functions that happen to share a roof. A Typical Day:  Define and champion the evolving discipline of content engineering within CKM, establishing standards for how knowledge is structured, stored, and delivered across surfaces and applications. Own the roadmap for metadata, taxonomy, and information architecture that determines how content is organized, discovered, and reused. Partner with Product and Engineering to define and prioritize tooling investment that improves content quality, efficiency, and innovation. Establish governance frameworks that embed standards and quality checks directly into content creation, review, and publishing workflows. Define the metrics and reporting that give leadership visibility into content health, coverage, and performance, as well as authoring efficiency. Steer cross-functional coordination that keeps CKM content aligned with product launches and other business needs. Lead and develop the managers and senior team members in your group: set clear goals, give candid feedback, and hold each accountable for results. Own talent decisions for the group, including hiring, calibration, promotion, and succession planning, applying clear leveling criteria so people are developed and recognized fairly. Define roles and ownership across taxonomy and ontology, tooling and AI-focused optimization, and content operations planning, so everyone in the group knows what they own, what they influence, and where work hands off.  Set priorities and allocate resources and capacity across the group's programs and roadmap. Coach managers on team design and career development for their own teams, and help senior team members grow toward their next role. Sponsor a diverse group of talent and model Airbnb's belonging behaviors. Build strategic relationships with senior leaders across Product, Engineering, Analytics, and Design, among others, to ensure knowledge systems keep pace with company-wide priorities. Champion a culture of technical and data fluency, editorial and operational excellence, and continuous improvement across a diverse team. Your Expertise: 12+ years of progressive experience in content strategy, content operations, or knowledge management, including substantial experience with content systems, taxonomy, and/or information architecture at scale. 5+ years of managing managers, with a track record of developing high-performing, distributed teams, and steering them toward a shared strategy and standard. Hands-on experience owning talent decisions, including hiring, performance management, calibration, and succession planning. Experience in customer support, contact center operations, or a similar global service organization is a plus. Advanced degree in a relevant discipline (Computer Science, Information Science, Technical Writing, or similar) — or equivalent practical experience. Deep expertise in content strategy, knowledge management, and information architecture, with a demonstrated understanding of AI/ML applications in content operations. Expert knowledge of content management systems and authoring tooling; practical experience with AI-powered content optimization. Comfortable partnering directly with engineers on system architecture, data structures, and retrieval mechanics — deep technical fluency is essential. Collaborative, solution-oriented, and able to execute at scale across genuinely distinct disciplines. Highly developed executive presence, with the ability to build and present business cases to VP/C-level stakeholders. Proven ability to steer and shape the work of multiple related teams and their leaders, removing ambiguity for executing parties and raising the capability of an already-strong team. A proven people leader who hires, develops, and retains senior talent, coaches leaders through growth and difficult conversations, and builds an inclusive team where people feel they belong. Skilled at joining an established team and leading it through change: earns trust quickly, respects existing expertise, and aligns leaders around shared goals. Your Location: Due to the nature of this position, the successful applicant will need to be based in the State of California, the State of Washington, or the State of Oregon to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.  Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $196,000 — $245,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: People Analytics & Research is a strong team of Data Scientists, Data Engineers, and Analysts. Our work is highly sought-after, and impacts stakeholders in our People function, and across the business. In this role, you'll take on some of the hardest questions about Airbnb's workforce - how we recruit, pay, develop, and retain our people - partnering with leaders across Recruiting, Compensation, Talent, and the wider business to turn rigorous analysis into decisions they act on. The Difference You Will Make: The People Analytics & Research team is looking for an experienced Data Scientist to lead and/or contribute to our most important research - applying causal inference and quasi-experimental methods to high-stakes people questions: how we recruit, hire, promote, and retain a best-in-class workforce; how we keep key company processes fair; and how work itself is changing. Employee listening and survey analysis are part of the mix, but the heart of the role is rigorous inferential research on observational people data. The role is highly cross-functional, and you will partner with Recruiting, Talent Leaders, Compensation, Legal, and Diversity & Belonging. We need a Data Scientist with a proven track record of translating data into insight and action.   If you have a proven background in this field and are excited to help build Airbnb's community, we want to hear from you. A Typical Day:  Collaborate with partners and stakeholders to understand people-related business problems, and gather relevant people data to analyze Utilize appropriate statistical models and data science methodologies to gain insights, explain, or predict a wide variety of people-related processes, such as recruiting and hiring, promotion, retention, pay equity, productivity, and organizational effectiveness, among others Translate data and insights into meaningful visualizations and stories to drive strategy, action, and decision-making with leaders across the business Align research priorities with business priorities and take a customer-focused mindset in working with stakeholders Lead the team's compensation analytics - the recurring, legally sensitive analyses that inform Total Rewards decisions on pay, compensation structure, and talent awards - in close partnership with Employment Legal and Total Rewards Lead design and measurement of Airbnb's quality-of-hire metric with Recruiting, and own sensitive statutory and governance reporting Be a constant learner, active listener, and teacher to advance data science, people analytics, and Airbnb Use AI fluently - including the team's AirPanda platform and LLM-based agents - to accelerate analysis, prototyping, and synthesis, and to extend what a single researcher can deliver Your Expertise: 5+ years in industry experience and a Master's degree/PhD in a quantitative field Deep experience with causal inference on observational data and quasi-experimental research design and analysis Proficiency in R or Python for statistical analysis, and SQL for data access Familiarity with survey design and analysis, as one of several methods in the toolkit Experience applying data science to compensation, recruiting, or broader workforce and organizational questions, including work with legally sensitive data Ability to communicate clearly and effectively to cross functional partners of varying technical levels and drive impact Experience working with large practical datasets Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $180,000 — $210,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Please note this is a hybrid position from our Barcelona office. Please submit your CV in English. The Community you will join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts can  You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.  The difference you will make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you'll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb. A typical day:  Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb. Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality. Secure availability over high compression dates, ensuring hosts maximize their revenue potential. Educate hosts on product updates and policy changes, while channeling their feedback to internal teams. Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform. Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success. Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs. Your expertise:  3+ years of experience in new sales, account management, or partner support. 2+ years of hospitality/travel industry experience (nice to have). Strong time management and prioritization skills, with the ability to manage multiple accounts effectively. Proven experience working a book of business, driving engagement and growth through proactive account management. Highly goal-driven, with a strong bias for action and persistence in the face of challenges. Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person. Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus). Fluency in English & Spanish (mandatory). Fluency in Portuguese (nice to have). How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Spain Annual Pay Range €40.000 — €46.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  The Business Process Improvement team focuses on improving processes across all Community Support. Our team is a global team of process improvement professionals, who help bring cross functional partners from across CS and Airbnb together to operationalize new processes, analyze current process for improvement opportunities, and scale solutions across a global network. We follow general business process engineering principles and practices, as well as leveraging Lean Six Sigma methodologies in our improvement projects. The Difference You Will Make: As a Business Process Improvement (BPI) Lead you are responsible for driving large-scale, cross-functional improvement projects that help to improve customer support for our community.   You will deliver new process designs and process improvements for key priority Community Support (CS) Roadmap programs, where you will take on responsibilities for process analysis, process design, pilot design and execution, and control plan development to improve the user experience. You will work cross-functionally with other Shared Services functions, Policy, and Product  teams to lead the process impact assessment and subsequent process design for high priority changes. You will drive continuous improvement with these cross functional partners to increase overall operational efficiency, customer experience, and process quality. You will use and improve AI tools in order to design and implement process measurement systems, analyze process data and utilize this information to drive decision making, successful improvement projects to completion, and propose Continuous Improvement projects. You will create queries and utilize data analytics tools to support process improvement efforts. You will validate analytics with your data partners. You will be responsible for the delivery of successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results including feature launches throughout the year. A Typical Day:  Leads large cross-functional process engineering initiatives from problem definition through measurable outcomes, applying the full suite of Lean Six Sigma tools and a structured process engineering framework across four disciplines: understanding the problem and its system context, designing reliable and measurable solutions, grounding those solutions in operational reality, and evolving them as conditions change. Apply systems thinking: mapping full upstream and downstream context before prescribing solutions, identifying where the real problem lives rather than where it surfaces. Design processes for AI-readiness and automation, including designing around three standards: reduce agent and customer burden, measurable from day one, and ability to be automated or self-correcting over time. Build some AI prototypes to communicate and validate process designs, using AI tools, workflow automation platforms, and lightweight modeling approaches to test the viability of new process architectures before committing to full implementation. Use some basic process simulation to model how a designed process will behave under real-world conditions, stress-testing assumptions about volume, variation, and failure modes before a design is deployed. Continuously improve process designs of Community Support experiences that document the full interaction across the customer journey, agent processes, product features, and policies, informing multi-year roadmap planning. Implement process measurement systems from the start of every design: establish KPIs, deploy statistical process control methods, and track outcomes post-launch to confirm improvements hold. Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that improvements are sustained over time. Partner with Product and Technology teams to translate process requirements into tooling specifications, ensuring AI and other product capabilities are engineered around how agents and customers actually work. Collaborate cross-functionally with stakeholders across Product, Engineering, Data Analytics, and Operations to align priorities and drive trade-off decisions grounded in data. Communicate progress and findings to leadership, distilling complex analysis into clear narratives with a line of sight to measurable outcomes Organizes their work, keeps project stakeholders updated, and is able to work autonomously to drive progress across stakeholders. Your Expertise: Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field. 5+ years of post-graduate experience in operations (industrial engineering or similar preferred experience) Advanced knowledge of customer service and contact center operations Lean Six Sigma Green Belt or Black Belt certified or equivalent process engineering expertise. Additional consideration given to Agile, service design, and Industrial and Systems Engineering experience. Demonstrated ability to use AI to improve quality and efficiency within internal workflows. Demonstrated ability to design processes for AI-readiness and automation. Proven experience applying systems thinking to process design, identifying root causes upstream and tracing impacts downstream before prescribing solutions. Ability to navigate ambiguity with creative problem-solving, strong analytical skills, and a pragmatic sense of how to get things done. Ability to manage multiple initiatives simultaneously with minimal direction. Strong statistical and data-driven analytical skills, including statistical process control methods, regression analysis, and measurement system analysis. Excellent verbal and written communication skills. Ability to travel up to 20% of time Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Equal Employment Opportunity : Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.  How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $132,000 — $155,000 USD   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.