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Basic Qualifications Bachelor's degree in Computer Science, a related field or equivalent combination of education and relevant work experience is required plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of relevant experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities For This Position Put your engineering talent to the ultimate test. At General Dynamics Mission Systems, we create the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced our teams often redefine what's possible for the world. If you want to be a leader with the company that delivers smart solutions for our nation's challenges, this is your opportunity. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As a seasoned leader, you'll be involved with our client's decision-making process by serving as a front-line interface to users with technical issues and conducting systems analysis and development to keep systems current with changing technologies. Your duties may include installing new software, troubleshooting, granting permissions to applications and training users. You'll also be responsible for the day-to-day support of server services by performing server administration for physical and virtual server operating systems and configuring, maintaining and troubleshooting of physical and virtual hardware and network related interfaces on servers. We'll rely on you to perform, maintain, troubleshoot and conduct a complete analysis of alerts; create scripts to automate repetitive processes; and work with users to identify, isolate, and resolve problems with servers that are affecting other services. What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: A Bachelor's degree in Computer Science, a related field or equivalent experience plus a minimum of 5 years of relevant experience; or Master's degree plus 3 years of relevant experience Advanced understanding of server based operating systems, specifically Red Hat Enterprise Linux. Subject matter expert (SME) with the ability to mentor others on administrating the server environment Enhanced troubleshooting skills within the server OS as well as both networking and storage technologies Hands-on experience developing, deploying and supporting large-scale enterprise server solutions What sets you apart: Team player who thrives in collaborative environments and revels in team success Broad understanding of the interrelationships within the IT environment with focus on server and services Senior level knowledge of physical and virtual server support Senior level knowledge of access, permissions and security that gives the clients the access to the data they need to perform their daily activities Identifies opportunities to apply AI for continuous improvement and innovation Target salary range: USD $117,475.00/Yr. - USD $130,324.00/Yr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Our Mission At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Who We Are As part of a market-leading, innovative cybersecurity company, our Technical Support Engineers are continuously developing their expertise across Enterprise IT, Cloud infrastructure, and the broader security landscape. You will resolve technical issues through diligent research, environment reproduction, and advanced troubleshooting, utilizing all the knowledge and resources at your disposal. We are looking for engineers with an eagerness to learn new technologies, tackle complex challenges, and drive key initiatives that ensure the long-term success of our customers. You will leverage excellent communication skills not only to support our clients, but to mentor colleagues and collaborate with peers throughout the organization. What You Will Do Provide advanced technical support for customers purchasing, deploying, and using Next Generation Trust Security, or Venafi Machine Identity Security products. Collaborate closely with the Sales and Customer Success teams to ensure cohesive product and service delivery. Proactively communicate customer issues, feature requests, and critical escalations while meticulously documenting all interactions in our CRM system. Guide customers through the installation, configuration, and customization of Venafi products within their unique IT environments. Establish and maintain strong, effective working relationships with enterprise clients, acting as a trusted technical advisor. Qualifications What You Need to Succeed 5+ years of progressive experience in enterprise technical support engineering. Core Technology Experience: Strong understanding of Public Key Infrastructure (PKI), digital certificates (SSL/TLS), and cryptographic concepts. Systems & Networking: Experience administering Linux and/or Windows Server environments, along with a solid grasp of network troubleshooting (TCP/IP, DNS, load balancers, firewalls). Customer-Facing Experience: 5+ years of experience in Tier 2/Tier 3 enterprise technical support or a similar client-facing engineering role. AI & Automation Readiness: A strong willingness to adopt and utilize AI assistance tools, predictive troubleshooting playbooks, and automation to enhance daily support operations and drive innovation. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $106,100.00 - $171,600.00/yr Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Technical Support Engineer 2 - PowerEdge XE Round Rock, TX At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem. Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Engineer on our Solutions Support as a Service team supporting PowerEdge XE servers in Round Rock, TX. What you'll achieve As a Senior Technical Support Engineer for Technical Support in the XE space, you will resolve complex technical issues with our XE portfolio in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will: Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams Provide qualified information to Engineering so they can improve product quality and reliability Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Strong knowledge and understanding of Dell PowerEdge servers, Working fundamental knowledge of PowerEdge XE servers Comfortable working in Linux environments (RHEL and Ubuntu). In depth troubleshooting knowledge Good understanding of Dell and vendor diagnostics utilities and their application Customer facing experience and the ability to work in a high-pressure environment 3-5+ years of technical support experience Desirable Requirements Bachelor's degree Compensation Dell is committed to fair and equitable compensation practices. The annual range for this position is $74,000 - $96,000. Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. About Us Who We Are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy . Visit our Culture Code page to learn more about how we work and lead.

Job Description The Technical Support Engineer will be responsible for providing technical assistance to clients, troubleshooting issues, and ensuring timely resolution of technical problems. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others. Responsibilities Provide technical support to clients via phone, email, and chat. Diagnose and troubleshoot hardware and software issues. Assist clients with installation, configuration, and ongoing usability of system hardware and software. Document and track customer issues using a ticketing system. Escalate complex issues to higher-level support or engineering teams as needed. Collaborate with other team members to resolve customer issues efficiently. Develop and maintain technical documentation and knowledge base articles. Stay up to date with the latest technology trends and product updates. Provide training and guidance to clients on product features and best practices. Participate in on-call rotation to provide after-hours support as needed. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field; relevant technical experience (6+ years) may be substituted. A minimum of 2 years of experience in technical support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts. Proficiency in troubleshooting hardware and software issues. Experience with remote support tools and ticketing systems. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Customer-focused mindset with a commitment to providing exceptional service. About Us Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom. Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Salary: $70,000.00 - $95,500.00 Location: Austin,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision. Provides customer software support via Software Ticketing system. Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements. Take all company level trainings and certifications needed for gaining specific product knowledge. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases. Functional Knowledge Demonstrates conceptual knowledge of theories, practices and procedures within a discipline. Business Expertise Applies general knowledge of business developed through education or past experience. Leadership No supervisory responsibilities; accountable for developing technical contribution. Problem Solving Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Impact Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines. Interpersonal Skills Exchanges straightforward information, asks questions and checks for understanding. Participate in after action reviews to determine root cause Be detailed oriented, curious and seek to understand Document work activities in line with BKM practices Able to manage many priorities and focus on what is most important Be a self-starter, and demonstrate ability to self-manage Excellent communication skills, written & verbal. Focused on teamwork and quality work Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Salary: $70,000.00 - $95,500.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision. Provides customer software support via Software Ticketing system. Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements. Take all company level trainings and certifications needed for gaining specific product knowledge. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases. Functional Knowledge Demonstrates conceptual knowledge of theories, practices and procedures within a discipline. Business Expertise Applies general knowledge of business developed through education or past experience. Leadership No supervisory responsibilities; accountable for developing technical contribution. Problem Solving Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Impact Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines. Interpersonal Skills Exchanges straightforward information, asks questions and checks for understanding. Participate in after action reviews to determine root cause Be detailed oriented, curious and seek to understand Document work activities in line with BKM practices Able to manage many priorities and focus on what is most important Be a self-starter, and demonstrate ability to self-manage Excellent communication skills, written & verbal. Focused on teamwork and quality work Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Support Engineer on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs. Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score. What You'll Do Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely. Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks). Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by championing their issues internally with other teams like Engineering. Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members. Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management. What You Bring A minimum of 3 years of experience in a professional enterprise level technical support role Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment. Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space. Working knowledge of a range of technologies, including operating systems (such as LINUX, Windows, VMware), LANs & WANs, and Storage Area Networks. Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor. We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled. The Annual Base Salary Range Is $82,000—$123,000 USD What You Can Expect From Us Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information. Accommodations And Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview. Our Commitment To a Strong And Inclusive Team We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.

About ThreatDown ThreatDown believes that when people and organizations are free from threats, they are free to thrive. Founded in 2008, CEO Marcin Kleczynski had one mission: to rid the world of malware. Today, ThreatDown has grown beyond malware remediation to ensure cyber protection for everyone, providing device protection, privacy, and prevention solutions in the home, on-the-go, at work, or on campus. With threat hunters and innovators across the world, we want great people, like YOU, to join our team! ThreatDown is looking for.. We are seeking a skilled Technical Support Engineer to join our growing team. As a Technical Support Engineer joining our global support team. You will provide technical support to customers who are small business owners, IT specialists, and MSPs by identifying, diagnosing, and resolving software and hardware issues. You will assist customers troubleshoot, configure agent deployment, policy behavior, detections, console access and similar across Windows, macOS, and Linux environments. This is an L1 role within a tiered team (L1/L2/L3) and you will be supported by structured onboarding and regular coaching. We are looking for a motivated and talented Technical Support Engineer to join our team. If you have a passion for solving technical problems, providing excellent customer service, and working collaboratively with other teams, we encourage you to apply for this position. Shift: 11am - 8pm EST Monday - Friday What You Will Do Respond to customer support requests via phone, email, or chat within our response time targets and in a professional manner. Identify, diagnose, and resolve technical issues related to software, hardware, and network connectivity. Reproduce customer issues within a virtual environment, gather logs, event data, and system information needed for investigation. Document support tickets and maintain accurate records of customer interactions and resolutions in Zendesk. Contribute to maintaining knowledgebase articles and internal SOPs based on recurring issues you encounte Participate in regular team meetings to discuss technical issues and opportunities for process improvements. Provide training and guidance to colleagues and customers on technical issues as needed. Skills You'll Need To Have 1+ years of experience in a technical support role or IT administration role, ideally supporting business customers. Solid Windows administration skills including Event Viewer, Services, the Registry, task manager and group policy. A conceptual understanding of how antivirus and EDR products work, such as real time protection, detections, exclusions, quarantine and remediation. Comfort reading logs, reproducing issues and explaining technical findings to a busy IT administrator in plain English. Excellent written and verbal communication skills in English with the ability to manage expectations and de-escalate under pressure. Ability to work independently and as part of a team. Familiarity with network protocols, hardware, and software. Some familiarity with Active Directory, RMM tools, Intune would be idea. Ability to work flexible hours, including evenings and weekends, as needed. Perks & Benefit Comprehensive medical, dental, and vision insurance coverage Employee Referral Bonus Program Wellness programs 401k and employer matching for (US Employees) Comprehensive Time Off policy An opportunity to do something great for yourself and the world! (Benefits and Perks subject to change by country/region) Legal Language (US Employees Only) Applicants Have Rights Under The Federal Employment Laws Employee Polygraph Protection Act Know Your Rights: Discrimination is Illegal Family and Medical Leave Act (FMLA) This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations. Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.

About The Role The role is the deep-escalation layer of a customer support organization for cloud-based infrastructure and API products, owning technically complex tickets that front-line support cannot resolve. You will debug issues spanning networking, authentication, and distributed systems, and act as the voice of the customer to engineering, shaping how reliability problems get prioritized and fixed. Key Responsibilities Own and resolve escalated technical tickets across APIs, SDKs, networking (DNS, TLS, load balancing), and Linux/Unix system issues Reproduce customer-reported bugs, capture logs and traces, and file well-documented engineering escalations with clear impact assessment Debug issues using log analysis, packet capture (tcpdump/Wireshark), and monitoring tools (Datadog, Splunk, or similar) Serve as the communication bridge during incidents — deliver status updates to enterprise customers and coordinate with on-call engineers Author and maintain runbooks, internal knowledge-base articles, and public-facing technical documentation Analyze ticket trends to identify systemic product issues and present findings to product and engineering leadership Contribute to tooling improvements, including macros, scripts, and automation that reduce resolution time What We Are Looking For 3-6 years of technical support, SRE, sysadmin, or engineering experience in a production environment Strong troubleshooting skills across Linux systems, networking fundamentals (TCP/IP, DNS, HTTP), and REST APIs Proficiency reading logs, traces, and error output; comfort with scripting in Python, Bash, or similar Experience with support platforms (Zendesk, Salesforce, or Jira Service Management) and observability tooling Clear written communication skills — able to explain complex root causes to both engineers and non-technical stakeholders Bachelor's degree in Computer Science or equivalent practical experience Bonus: Experience with Kubernetes, cloud platforms (AWS/GCP/Azure), Terraform, or a customer-facing SLA environment

About The Role The role sits at the intersection of customer success and engineering, owning the resolution of technically complex escalations — API failures, integration bugs, infrastructure performance issues, and edge-case product defects. The role matters because retention depends on it: every escalated ticket is either a churn risk or an opportunity to deepen trust. The team works directly with engineering to turn raw customer pain into shipped fixes and better product design. Key Responsibilities Own escalated technical tickets end-to-end, from initial triage through root-cause diagnosis and confirmed resolution Debug customer issues across REST APIs, webhooks, SDKs, and distributed cloud infrastructure using logs, traces, and reproducible test cases Read and write code (Python, JavaScript, or Bash) to reproduce bugs, build diagnostic tooling, and validate fixes before they ship Partner directly with software engineers on escalated defects, writing detailed bug reports with reproduction steps and expected vs. actual behavior Author and maintain runbooks, troubleshooting guides, and internal knowledge-base documentation Analyze ticket trends and recurring failure patterns; present findings and product recommendations to engineering and product leadership Participate in a weekly on-call rotation for high-severity incident response and customer communication What We Are Looking For 3-6 years in technical support, support engineering, SRE, or a similar customer-facing technical role Strong working knowledge of HTTP, REST APIs, JSON, DNS, TLS, and how modern web applications fail in production Hands-on experience with observability and logging tools (Datadog, Splunk, or similar) and ticketing systems (Zendesk, Jira, Salesforce) Proficiency in at least one scripting language (Python preferred) for automation and diagnostics Experience with SQL and cloud platforms (AWS, GCP, or Azure) Track record of translating complex technical concepts into clear, empathetic communication with non-technical customers Bonus: experience with Kubernetes, Docker, or CI/CD pipelines; prior work in a startup or high-growth environment; contributions to technical documentation or public developer communities

About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor! Job Title: Support Engineer Location: Cleveland, Ohio (Hybrid) Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Support Engineer (Tier II) delivers advanced technical expertise to diagnose, troubleshoot, and resolve complex customer issues that impact product performance and business operations. They serve as a critical escalation point, performing in-depth root cause analysis and driving timely, high-quality resolutions that minimize disruption and accelerate value realization. By collaborating with Tier III, Team Leads and Tier IV. The role emphasizes proactive problem management, continuous improvement, and clear customer communication. Through technical excellence and customer advocacy, the Support Engineer (Tier II) safeguards operational stability and strengthens long-term customer confidence. Job Responsibilities Provide clear, structured communication to customers, building confidence throughout the resolution process Independently troubleshoot and resolve complex technical issues, offering guidance and best practices Own the full case lifecycle, ensuring quality, SLA adherence, and customer satisfaction Conduct root cause analysis and implement sustainable solutions Identify recurring trends and contribute to process and product improvements Develop and maintain knowledge base content and best practices Share expertise with team members to strengthen overall capability Manage escalations effectively and contribute to major incident resolution Collaborate cross-functionally with Engineering, Product, and other teams Recommend improvements to tools, workflows, and support processes Minimum Qualifications, Education, and Skills Bachelor's degree or equivalent experience 2 to 4 years of related work experience and general knowledge within their functional area Experience handling complex technical issues in a SaaS or software environment Participation in support initiatives and process improvement efforts Strong troubleshooting and analytical skills across systems (e.g., Windows, Linux, networking, databases) Proficiency in case management tools and structured problem-solving Ability to clearly explain technical concepts to customers Proven ability to manage complex cases independently through resolution Experience performing root cause analysis and implementing long-term fixes Strong prioritization skills and ability to manage multiple issues simultaneously Solid understanding of support processes and troubleshooting methodologies Familiarity with cloud environments and enterprise system configurations Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. Here are just some of the initiatives that make our culture special: Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change. Comprehensive benefit coverage globally. Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support. Competitive time off globally. Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. The Keyfactor Alliance Program to support DEIB efforts. Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. Global Volunteer Day, company non-profit matching, and 3 volunteer days off. Monthly Talent development and Cross Functional meetings to support professional development. Regular All Hands meetings – followed by group gatherings. Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member: Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business. Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own. Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve. We deliver with agility . We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals. United by respect . Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities. Teams make "it" happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one. Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. Keyfactor Privacy Notice

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Through our #1 CRM platform, Customer 360, we help organizations across every industry transform how they connect with customers and operate their businesses. This role is designed for individuals who are highly motivated, self-directed, and passionate about solving complex technical challenges while delivering exceptional customer experiences. As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value through the platform. You will serve as a trusted technical partner to customers by providing expert troubleshooting, guidance, and best practices throughout their use of the Salesforce platform. This role blends deep technical problem-solving, proactive support, and customer-focused guidance to help customers resolve issues efficiently and maximize the value of their Salesforce solutions. The Global Support environment is highly customer-focused and fast-paced, operating globally to provide 24/7 technical support across the Salesforce platform. Shift Timings 9AM - 6PM EST/PST . Candidate should be comfortable being on call if needed. Duties & Responsibilities Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution. Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud. Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary. Provide onboarding support and technical discovery sessions to help new customers successfully implement Salesforce solutions. Guide customers on best practices, product configuration, and architecture to accelerate product adoption and maximize platform value. Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods. Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical support environment. Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies. Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality. Create and maintain technical documentation and knowledge base articles to support internal teams and the broader support community. Mentor team members through collaborative troubleshooting frameworks such as the Swarming model. Communicate complex technical concepts clearly to both technical and non-technical stakeholders. Required Qualifications Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience. 2+ years of experience in technical support, software engineering, or related customer-facing technical roles. Experience troubleshooting software applications and debugging code, including Java-based applications. Strong understanding of database concepts, data management, and SQL. Experience explaining complex technical concepts to non-technical audiences. Excellent written and verbal communication skills. Strong analytical and problem-solving skills in fast-paced technical environments. Customer-focused mindset with ability to build consultative relationships with stakeholders. Ability to prioritize multiple tasks and manage competing customer issues effectively. Professional proficiency in spoken and written English is required. U.S. citizenship Preferred Qualifications Experience working within the Salesforce platform architecture. Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar. Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies. Experience with web technologies including HTML, JavaScript, CSS, or APEX. Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks. Experience working with Spiff or other commission calculation software. Experience working with Own or similar backup software. Experience working with Tableau or CRMA. Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services. required. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $122,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.