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Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers. We're hiring Support Engineers to anchor that shift: people who don't just close tickets, but trace them back to the line of product code causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases complex enough to need them. You might be the recent engineering grad who spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team projects, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren't. If that sounds like you, this role turns that problem-solving instinct into your core responsibility. As a Support Engineer, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you closed; it's how much you reshaped the conditions under which cases happen. Role and Responsibilities Synthesize and share customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries. Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter. Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations and scripts, and own the quality of AI outputs in your domain. What success looks like in your first 6 months Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer impact (e.g., CSAT, reduction in case reopens) A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it You build with AI to make yourself and the teammates around you faster — automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with You've picked up or sharpened a technical skill — SQL, Python, an API, a scripting language — specifically because a customer problem needed it, not because a course assigned it Mentors Associate teammates on AI builds and pattern synthesis Identified and closed gaps across internal and customer-facing documentation, improving accuracy and reducing repeat questions. Professional Qualifications 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field — OR a degree in Computer Science, Engineering, or a related technical field, plus real experience talking to people under pressure (support, hospitality, retail, service, resident advising) Comfortable enough with code to experiment : you've written scripts, touched an API, or built something in Python, SQL, or JavaScript — even if it was just for a class project , team project or yourself A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects — with evidence of outcomes Strong customer-facing communication and trust-building skills Pattern recognition and synthesis muscle AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them A deep desire to drive results for our customers, with high ownership over the outcomes you own Curiosity and natural problem-solving instincts An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself Show us your work Along with your application, in a cover letter send us: 2–3 things you've built or shipped that changed a metric or outcome — a work project, a personal build, or something from school or an internship — what you made, who it was for, why you needed to do it, and what changed. A short story about a time your analysis or insight changed a decision someone else made. Salary range $70,000 - $95,000 CAD Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.

Elation is building the technology platform that powers the new era of primary care. Our Clinical-First® EHR is beloved by physicians and is enabling the transition to value-based care. We're a mission-driven team committed to empowering independent primary care physicians and improving the quality of care for patients. We're looking for a Billing SME to join Elation's Billing Team's and accelerate our AI-powered billing capabilities. As AI takes on more of the revenue cycle, this role will serve as the billing expert who ensures our AI features deliver accurate, trustworthy billing outcomes that practices can rely on. You'll be the connective tissue between our product team and the real world of primary care billing — bringing hands-on RCM expertise to help us build AI that billing professionals actually trust. Why This Role Exists Accelerate Agentic Billing velocity. Your hands-on primary care coding and RCM expertise (e.g., AdvancedMD, Athena, or similar billing solutions) lets our team iterate on AI billing features with fast, credible domain feedback instead of waiting on live-customer validation for every coding or claims decision. Manage billing risk and trust as AI takes on more of the revenue cycle. Coding and billing correctness carries real financial and compliance consequences — denials, CPT/ICD accuracy, payer rules. As AI authorship of billing decisions grows, you'll evaluate and safeguard accuracy and practice trust. You're the billing analog to the clinical-safety role our Clinical SMEs play for clinical AI. What You'll Do User Zero Testing — Feedback & Insight Test new AI billing capabilities (coding suggestions, Auto-Queue, Worklist, ERA/payment posting) before wider release, evaluating them against real coding and billing judgment. You'll be the first eyes on every billing feature, providing the credible feedback that shapes the product. Front-line Context & Grounding Bring firsthand experience of how competitor and adjacent billing systems handle the same workflows, so our billing teams build with the broader RCM landscape in view — not just Elation's current implementation. Help us understand what "best in class" looks like. Billing Evaluation & Success Criteria Define what "correct" means for coding and billing outputs — a billing-specific subset of user success criteria — and pressure-test AI-generated billing outputs before they reach practices. Your judgment protects practices from billing mistakes. Design Partner Sit alongside Product Design as a billing co-designer, providing billing and coding context and success criteria directly into the design process. Help architect workflows for process excellence by providing a high-level view of industry standards and differentiators. Customer Partner & Key Contributor Support Work with Product to act as the connective tissue between both billing teams and: Customer and design-partner practices piloting Agentic Billing, translating their real billing language and pain points into product-usable input Internal key contributors — Enablement, Marketing, Sales, CSMs, Engagement Advisors, Support, other SMEs — who today escalate billing questions ad hoc and need a defined path to expertise What Success Looks Like Requirements: Billing and coding requirements for billing teams features carry your direct input — written into the requirements themselves, not layered on as post-hoc review Contributes to customer-facing and design groups: Work with Product and Design to execute discovery and design sessions with design-partner practices and cross-functional design reviews, on a standing cadence PM/PD-aligned: Your requirements and customer synthesis feed straight into product management's prioritization, design, and roadmap calls Standup presence: Show up regularly in CSM/Support stand-ups, so billing escalations get triaged directly rather than bouncing through ad hoc Slack DMs You'll Wear Two Hats Billing Co-Designer — Bring primary-care coding and RCM expertise into the design process the way Clinical SMEs bring clinical expertise: defining billing success criteria, front-line grounding, and user-zero testing. Customer & Cross-Functional Liaison — Be the person Engagement Advisors, Support, and other SMEs escalate billing questions to, and who works directly with customer and design-partner accounts to turn real billing language into input GPT/Thor can act on. What You'll Bring Required: 3+ years of hands-on primary care billing and coding experience in a physician practice setting Deep familiarity with CPT, ICD-10, and modifier rules for primary care Experience with practice management and billing systems (e.g., AdvancedMD, Athena, Kareo, or similar platforms) Working knowledge of commercial and government payer rules, denial management, and claims workflows Ability to translate billing domain knowledge into clear, actionable product feedback Comfortable collaborating cross-functionally with Product, Design, Engineering, and Customer Success teams Strong written and verbal communication skills Nice to Have: Experience with EHR workflows and how billing intersects with clinical documentation Familiarity with value-based care billing models (MSSP, CPC+, direct contracting) Certified Professional Coder (CPC) or similar certification Experience in a SaaS, product, or technology-forward healthcare company Previous involvement in user testing, product feedback, or design partnership roles What This Role Is Not Not a roadmap or prioritization owner — Billing teams retain those decisions Not a gate that blocks releases — You provide feedback to teams, not directives Not a substitute for user research — You support and accelerate it, you don't replace it Salary: $ Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.

SLSQ327R414 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. Candidates in the listed location(s) are encouraged for this role Remote - Las Vegas Remote - San Fran Remote - Seattle As a Enterprise Account Executive at Databricks , you are a sales professional experienced in leading go-to-market campaigns in Enterprise accounts, specifically in the Gaming space. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating value to Customers and System Integrators. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today's ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Sales, you will map to highly visible enterprise clients under the CMEG umbrella. You will come with an informed point of view on Big Data, Advanced Analytics and AI which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Build relationships with CIOs, IT executives, LOB executives, Program Managers, and other important partners. Drive value-based growth within the account. Expand the Databricks footprint into new business units and use cases. Exceed activity, pipeline, and revenue targets. Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce. Use a solution-based approach to selling and creating value for customers. Promote Databricks' Data Intelligence Platform powered by Apache Spark™ and Delta Lake Prioritize opportunities and leverage appropriate resources. Build a plan for success internally at Databricks and externally with your account What we look for: You have previously excelled in an early-stage company -- you know how to navigate and be successful with limited oversight Previous field sales experience within big data, Cloud, SaaS, and a consumption selling motion Prior customer relationships with CIOs, program managers, and essential decision makers at local accounts The ability to simplify a technical capability into a value-based benefit 7+ years of Enterprise Sales experience exceeding quotas in larger accounts Managing a small set of enterprise accounts rather than a broad territory Bachelor's Degree Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Local Pay Range $272,000—$374,000 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

SLSQ128R10 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. As an Enterprise Account Executive at Databricks , you are a seasoned sales professional experienced in selling into Federal Financials accounts within the Federal Civilian space. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always looking for new opportunities, you will be asked to maintain and grow accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota attainment. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today's ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Sr. Director of Enterprise Sales, you will map to a dedicated enterprise client under the Federal Financials umbrella. You will come with an informed point of view on Big Data, Advanced Analytics, and AI, which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Meet with the CIO, IT executives, LOB executives, Program Managers, and other important partners Identify and close quick, small wins while managing longer, complex sales cycles Exceed activity, pipeline, and revenue targets Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Use a solution-based approach to selling and creating value for your customer Promote Databricks' enterprise cloud data platform powered by Apache Spark™ Ensure 100% satisfaction among your customer Prioritize opportunities and apply appropriate resources Build a plan for success internally at Databricks and externally with your accounts What we look for: You have previously worked in an early-stage company, and you know how to navigate and be successful Field sales experience within big data, Cloud, or SaaS sales Experience managing large, complex Federal Financials accounts is preferred. Prior customer relationships with CIOs, program managers, and essential decision makers Simply articulate intricate cloud technologies 5+ years of experience exceeding sales quotas Success working with and growing existing accounts Understanding of Spark and big data preferable Passion for cloud technologies Bachelor's Degree Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Zone 2 Pay Range $272,000—$374,000 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

SLSQ427R822 As a Strategic Enterprise Account Executive at Databricks , you are a strategic sales professional experienced in selling into Large Healthcare & Payer accounts. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always looking for new opportunities, you will be asked to maintain and grow two Payer accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota attainment. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today's ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Strategic Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Payer Sales, you will map to two enterprise clients under the Healthcare umbrella. You will come with an informed point of view on Big Data, Advanced Analytics, and AI, which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Meet with the CIO, IT executives, LOB executives, Program Managers, and other important partners Grow two Enterprise Payer accounts Identify and close quick, small wins while managing longer, complex sales cycles Exceed activity, pipeline, and revenue targets Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Use a solution-based approach to selling and creating value for your customer Promote Databricks' enterprise cloud data platform powered by Apache Spark™ Ensure 100% satisfaction among your customer Prioritize opportunities and apply appropriate resources Build a plan for success internally at Databricks and externally with your accounts What we look for: You have previously worked in an early-stage company, and you know how to navigate and be successful Field sales experience within big data, Cloud, or SaaS sales Experience managing large, complex Healthcare accounts is preferred. Prior customer relationships with CIOs, program managers, and essential decision makers Simply articulate intricate cloud technologies 7+ years of experience exceeding sales quotas Success working with and growing existing accounts Understanding of Spark and big data preferable Passion for cloud technologies Bachelor's Degree Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Local Pay Range $272,000—$374,000 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for a Backend Engineer to join our Source Code Experience team within GitLab's Create stage. You'll help make everyday source code workflows clear, reliable, and efficient for people working across GitLab projects. As artificial intelligence agents increasingly write and manage code alongside people, you'll build backend capabilities and interfaces that support trustworthy collaboration between people and agents. You'll work in one of GitLab's oldest and most complex product areas, using Ruby and GraphQL to improve critical source code experiences across GitLab.com, self-managed instances, and GitLab Dedicated. The Source Code group is responsible for the backend and frontend aspects of the product categories within Source Code. With support from experienced team members, you'll help maintain high reliability through performance and structured query language tuning, caching, rate limiting, testing, observability, and resiliency. You'll collaborate with product management, product design, testing, security, user experience research, technical writing, Gitaly, Code Review, and other Source Code teams to deliver reliable and performant systems. Learn more about the Create:Source Code teams in the GitLab Handbook. What you'll do Develop secure, well-tested, performant features and improvements using Ruby and GraphQL. Work through complex requirements and legacy constraints to deliver clear solutions while protecting the reliability of this critical system. Design and maintain backend services, application programming interfaces, data models, and business logic that support intuitive source code workflows. Collaborate across functions and teams, both asynchronously and synchronously, and involve domain experts when their input will improve the outcome. Use artificial intelligence agents for well-scoped work when they can speed up delivery without sacrificing quality, and critically review their output. Write maintainable code that follows GitLab's standards and contribute to constructive code reviews. Help strengthen reliability by monitoring production health metrics, participating in Tier 2 on-call, troubleshooting incidents, contributing to root cause analysis, and improving observability and resiliency. Share knowledge through code review, technical documentation, and everyday collaboration while learning from others. What you'll bring Professional experience building backend web applications, services, or application programming interfaces, with experience using Ruby and GraphQL. An understanding of relational databases, structured query language, data modeling, caching, background processing, and backend performance practices. Experience contributing to user-facing workflows and maintaining their underlying systems. Experience writing backend unit and integration tests, with familiarity with the testing pyramid, Git, and collaborative code review processes. Experience using artificial intelligence coding agents and reviewing their output, or an interest in building these skills in a complex monorepo. Clear written and spoken English communication skills, including sharing useful status updates in a remote, asynchronous environment. The ability to manage assigned priorities, work through ambiguity, take ownership of your work, and seek guidance when needed. About the team We work on a complex product area that serves GitLab.com, self-managed instances, and GitLab Dedicated. You'll work closely with Code Review, Gitaly, and other Source Code teams. We welcome candidates with different levels and types of experience. Many successful candidates don't meet every requirement. If you're excited about this role, please apply and allow our recruiting team to assess your application. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Superside is reinventing how its people learn, and we're looking for someone to help bring that vision to life in practical, AI-powered ways. As an AI Enablement and Learning Specialist, you'll join the Learning Enablement and Transformation team. You'll work closely with the person leading our learning strategy, turning goals and ideas into working solutions: Claude-supported resources, automated workflows, and well-organized knowledge that people can actually find and use. You'll also keep the systems and knowledge behind our learning programs in good order, so everything runs smoothly with little manual effort. This isn't a traditional L&D role. If you love working with information, enjoy building with AI and automation tools, and care about how people learn, you'll feel at home here. You'll work independently, from ideas and open problems rather than step-by-step briefs, in a fully remote, ambitious, async-first team. What you'll do Research practical, AI-powered ways to deliver on our learning goals, and recommend what's worth implementing. Prototype Claude-supported learning resources and automations, and turn the best ones into working solutions. Build and launch new learning initiatives, from first idea to something people use. Run and improve async onboarding, so new joiners get a smooth, mostly automated experience. Organize and maintain our learning knowledge, so it's easy to find, trust and keep up to date. Automate enrolments, reminders, tracking and reporting across our learning systems. Look after our learning systems and tools such as Sana LMS, Notion, Claude so they stay reliable and easy to use. Create learning content when needed, such as short modules, guides and resources. Work with stakeholders across the company to understand their learning needs and turn them into practical solutions. What you'll need to succeed Strong experience organizing and managing knowledge: structuring information, keeping it current, and making it easy to use. Hands-on experience building with AI, and a real curiosity about what's possible next. Experience with workflow automation tools and a comfort with the technical side of things. A systems mindset: you see how the pieces connect, and you follow through until it works. Comfort solving problems from ambiguity, turning an idea or a rough goal into a clear plan. A people-first approach: you think about the learner and their experience, not just the tool. Experience in learning and development, HR, enablement, or a related field is a plus, though it's not the centre of the role. Experience with learning platforms (such as an LMS) is a plus. Ability to create clear, simple learning content and communications. Proactive and independent: you don't wait for step-by-step instructions. Great written communication in English, and comfort working async in a remote team. Compensation Additional Information Why Join us? Superside's vision is to create equal opportunities globally by accelerating the world's transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. Remote-first. Customer-led. Remote isn't just a perk; it's how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands. High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. Impact meets opportunity. We're in the sweet spot — big enough to be stable, small enough for you to shape what's next. Your ideas will matter here. Grow fast. Lead well. You'll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry. About Superside Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Learn more at superside.com Diversity, Equity and Inclusion We're an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

Superside is looking for an Illustrator with a strong command of Generative AI to create exceptional work for some of the world's leading brands. You'll combine deep illustrative craft with AI-enhanced workflows to develop compelling visuals across campaigns, branding, editorial content, and digital experiences. Illustration is your core discipline. You bring strong visual storytelling skills, can work within established brand systems, and know how to use AI to expand creative possibilities while maintaining quality and consistency. What you'll do Create original illustrations across branding, campaigns, editorial content, social media, and digital experiences. Develop character-driven narratives, visual storytelling systems, and concept-led illustration work. Work within existing brand and illustration systems, matching established styles with consistency and accuracy. Use Generative AI tools to accelerate concept development, visual exploration, and illustration production. Integrate AI-generated assets into projects while maintaining strong artistic direction and brand integrity. Experiment with emerging AI workflows and share learnings with the broader creative team. Partner with creatives, project managers, and customers to translate briefs into polished visual outcomes. Connect illustration decisions to broader brand, campaign, and storytelling goals. Iterate quickly based on feedback while maintaining a high standard of craft. Manage multiple projects while balancing independent ownership and cross-functional collaboration. What you'll bring 5+ years of professional illustration experience with a portfolio showcasing strong conceptual and narrative work. Excellent drawing fundamentals, including anatomy, composition, perspective, form, and visual storytelling. Proven ability to work within established brand systems and illustration guidelines. Strong proficiency in Adobe Illustrator, Photoshop, and related illustration tools. Experience using Generative AI tools as part of a professional creative workflow. Ability to create consistent illustration systems, character libraries, and scalable visual assets. Strong attention to detail and commitment to high-quality execution. Excellent English communication skills and ability to collaborate across distributed teams. Collaborative mindset with openness to feedback, iteration, and experimentation. Curiosity for emerging technologies and how they can enhance illustration workflows. Compensation Additional Information Why Join us? Superside's vision is to create equal opportunities globally by accelerating the world's transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. Remote-first. Customer-led. Remote isn't just a perk; it's how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands. High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. Impact meets opportunity. We're in the sweet spot — big enough to be stable, small enough for you to shape what's next. Your ideas will matter here. Grow fast. Lead well. You'll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry. About Superside Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Learn more at superside.com Diversity, Equity and Inclusion We're an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

Company Description At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es Why join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Job Description This role is remote within Brazil Your main project is the listing-based pricing rollout across markets. You'll diagnose what's working, propose fixes, get local and global teams on board, and roll out to new countries with clear targets and a steady weekly cadence. You'll also shape how the model evolves for next year. You'll own the ARPU (average revenue per user) target for the segment. Alongside the main project, you'll: Move the ARPU target through specific pricing moves: tighter discount discipline, package mix shifts, price resets by market. Dig into anomalies fast. Spot pricing opportunities across the marketplace that no one's looking at, and make the case for them. Own the segment's pricing recommendations to GTM leadership: propose the moves, defend the trade-offs with data, turn decisions into rollout plans. Drive alignment across sales, local commercial, and global teams on contested pricing calls, without formal authority. Generate optimization hypotheses grounded in data. Design and run behavioral experiments to validate pricing moves before scaling them. Adjust and follow up on budget assumptions as we learn from the market. Maintain country price lists in our internal systems. Qualifications What will help you thrive? 5+ years in pricing, ideally SaaS or marketplace Direct experience working with GTM or sales leaders on pricing decisions Thorough with data. You back conclusions with numbers. Comfort with ambiguity: you know when to stop analyzing and start testing Ability to explain complex numbers simply SQL good enough to pull your own data Strong Google Sheets skills Professional English, comfortable in meetings and writing (B2 or above) Degree in economics, math, business, or similar What to Expect from Our Hiring Process We like to keep things transparent and efficient! Here's what the process usually looks like (though it might vary slightly depending on the role): 1️⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣ TestGorilla – (SHL numerical reasoning assessment). 3️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. 4️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Douglas Giehl (Global Pricing Director) and your potential manager in this role . Take this chance to ask anything on your mind—it's just as much about making sure we're the right fit for you, too. 5️⃣ References & Offer! Why You'll Love It Here Global Benefits – No matter where you are, you'll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we've got you covered. Time off that counts – whether it's a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We're growing, and so can you! You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. ⏳ Flexibility That Works for You – Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In At Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don't just take our word for it—check out our Glassdoor to hear what our people say! _ We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Counterpart: Value-based care, at the point of care. At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are hiring an Implementation Manager on the Counterpart Assistant team. In this role, you will lead the customer-facing work of bringing new provider practices and TINs from late-stage prospects through successful launch on Counterpart Assistant. You will partner closely with account management to hand off new customers, own the customer relationship through implementation, and drive each launch to completion on time and at quality. You will independently lead multiple concurrent implementations and the cross-functional work that makes each launch happen. Partnering with account management, support, product, and engineering internally and with providers, office managers, and clinical leads on the customer side: you will drive accountability across every stakeholder and deliver results through influence. Beyond running individual launches, you will help shape the implementation playbook itself — identifying what slows launches down, proposing changes, and driving improvements that reduce time-to-launch and lift customer satisfaction. Strong project management fundamentals, clear customer communication, working knowledge of clinical data, and technical fluency will let you keep complex, multi-stakeholder launches on track. As an Implementation Manager, you will: Own the customer relationship through implementation: you are the primary point of contact for the customer's technical implementation from project kickoff to post go live steady state. Lead end-to-end project plans for multiple concurrent, multi-step implementations, keeping internal and customer teams aligned on scope, timeline, and status. Partner cross-functionally with account management, support, product, and engineering to unblock issues, coordinate handoffs, and keep implementations moving on schedule. Own the outcomes of each implementation: surface risks early, drive resolution across teams, and hold each launch accountable to its target date and quality bar. Apply technical judgment to monitor and address potential integration issues that arise during implementations, working alongside product and engineering to ensure a successful integration and product launch. Drive continuous improvement of the implementation process: define and refine the playbook, tooling, and templates that reduce time-to-launch and raise the quality bar for every customer experience. Represent the customer's voice internally — capture feedback and pain points from implementations and channel them to product, engineering, and support to improve future launches. Success in this Role Looks Like: Over the first 90 days, you hit the ground running: shadowing active implementations, learning the moving parts of the process (standard EHR integrations, internal system configurations and project plans), and taking ownership of your first launch. Within the first 6 months, you are the customer-facing lead on multiple concurrent implementations, delivering launches on time and with a high customer satisfaction bar. Customers describe you as trusted, responsive, and a reason they feel confident in Counterpart. You have identified at least one meaningful improvement to the implementation process — a template, a workflow change, a handoff refinement — and driven it to adoption across the team. Over time, your performance is measured by the consistency, speed, and on-target delivery of customer implementations, by the strength of the relationships you build with customer stakeholders throughout the process, and by the cumulative improvements you drive into the implementation playbook itself. You should get in touch if: You have 5-8 years of experience leading technical product implementations in a customer-facing role, with a strong track record of on-time, high-quality launches — and of running multiple implementations in parallel. You have 2+ years of experience in healthcare technology implementations working with provider practices, ideally including EHR standard integrations. You have exceptional customer-facing skills — you build trust quickly with providers, office managers, and clinical leads, communicate clearly under pressure, and manage escalations calmly and directly. You are an expert in project management: you set the plan, track it, and drive accountability across internal and customer teams that don't report to you. You have strong technical judgment and are comfortable diagnosing potential integration issues and scope creep of the overall project. You are a strong communicator, clearly documenting project status and potential risks internally and externally. You are motivated by process improvement: you notice friction in the way work gets done, propose better approaches, and drive them to adoption without needing a mandate. You lead through influence, not authority: you know how to align stakeholders, resolve conflict, and hold the room accountable to outcomes. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $96,200—$125,000 USD

About Us: Wrapbook is the AI platform for production finance. We're building a system of action that puts finance teams in control of their whole production, from payroll, to spend, to accounting. Built for feature films, TV, and commercials, Wrapbook is trusted by teams at Netflix, Paramount, Anonymous Content, and more. With backing from Andreessen Horowitz, Bessemer Venture Partners, and Jeffrey Katzenberg's WndrCo, our team of 350+ is using AI to transform how finance teams work and empower them to do more with less. The Opportunity - Senior Tax Manager (Remote - USA / Canada) We are looking for a Senior Tax Manager, to own the tax function end to end, from corporate income tax to sales and indirect tax to cross-border compliance. You will be the sole in-house tax expert partnering directly with Finance, Product, and external advisors. This is a rare opportunity to build a tax function from the ground up at a high-growth company, set the standard for how we file, plan, and shape the tax logic embedded in the products our customers use every day. What You'll Do: Own corporate and income tax compliance and provision, including federal, state, and local filings, quarterly estimates, and coordination of the annual return with external advisors. Manage sales and indirect tax across all jurisdictions we operate in, including nexus determination, registration, filing, and audit response. Scope, select, and implement a tax engine if needed, integrating it with our ERP (Rillet) and internal systems to automate tax calculation at scale. Manage Canadian tax obligations and correspondence with the Canada Revenue Agency, covering GST/HST, provincial sales taxes, SRED and cross-border matters tied to our EOR model. Research technical tax positions and translate that research into documented, defensible filing positions and internal policy. Partner with Product and Engineering to design the tax structure of customer invoices, ensuring the right taxes are assessed, displayed, and remitted. Advise leadership on tax planning, exposure, and prudent positions as the business enters new jurisdictions and launches new products. Manage relationships with third-party tax advisors, auditors, and taxing authorities, directing outside work while retaining in-house ownership where possible. What You'll Have: A bachelor's degree in accounting, taxation, or finance; a Master of Science in Taxation (MST) or equivalent graduate tax focus is a plus. Eight or more years of progressive tax experience spanning corporate/income tax and sales/indirect tax, ideally built on a foundation in public accounting (Big Four or regional firm) before moving in-house. Generalists who have carried multiple tax disciplines are strongly preferred over narrow specialists. Hands-on experience implementing or administering a tax engine and integrating it with an ERP. Working knowledge of ASC 740 tax provision and the corporate compliance cycle, from estimates through the annual return. Foreign or international tax experience, ideally including Canadian tax (GST/HST, provincial sales tax) and direct interaction with the Canada Revenue Agency. Proficiency with tax research platforms (Checkpoint, Bloomberg Tax, or CCH) and the ability to research tax law independently and turn findings into documented, defensible filing positions. Strong organization and self-sufficiency; you can run a full tax function as a team of one and prioritize across competing deadlines. Foreign or international tax experience, ideally including Canadian tax and direct interaction with the CRA. A track record of advising cross-functional partners (Finance, Product) and influencing decisions with clear, practical guidance. CPA (or CPA, Ontario / equivalent) preferred but not required. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you'll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we're in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We've been a fully remote team since day one, with 120+ teammates now all over the world. It's a culture where you'll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we'd love to meet you. The Opportunity As a Senior Customer Success Manager at Help Scout, you'll own a named book of 80–100 accounts, representing around $4M in recurring revenue. You'll be the trusted partner for the people who rely on Help Scout every day, from day-to-day users to the executives who sponsor the relationship. Your first priority is building a strong relationship rhythm across your book: regular check-ins, executive business reviews, and a clear understanding of what each customer is trying to achieve. You'll connect those goals to the best of what Help Scout offers, and you'll be the first to notice when something starts to slip. You won't carry an expansion quota. When you spot an opportunity to grow an account, you'll partner with our expansion team and hand it off warm, so you can stay focused on retention and long-term value. You'll also be the customer's voice inside Help Scout, bringing what you learn to Product, onboarding, and the rest of the team. Own a book of 80–100 accounts end-to-end. From onboarding handoff through adoption and renewal, you're accountable for the health and retention of every account. Build multi-threaded relationships. You'll work across levels in each customer, including executives and decision makers, and align on the business outcomes that matter to them. Catch risk early. You'll watch for signals like dropping usage or slowing communication, escalate early, and bring in the right internal partners to turn things around. Lead executive business reviews and regular check-ins that drive adoption, surface underused features, and strengthen product alignment. Own renewals and retention. Your success is measured on net dollar retention for your book. Surface expansion opportunities and partner with our expansion team to close them. Bring the voice of the customer inside. Share what you learn with Product and cross-functional teams to help shape the roadmap, onboarding, and how we work. Design your own workflows. You'll have freedom to use AI tools to stay organized and make sure nothing falls through the cracks across a large book. Raise the bar for the team. You'll share what works, document your learnings, and help shape how Customer Success grows at Help Scout. About You You have 5+ years of Customer Success experience in SaaS , with time spent in SMB, mid-market, strategic, or enterprise segments. You've owned a large book of business. At some point in your career, you've managed 50+ accounts and kept a consistent cadence with all of them. Retention is your track record. You can talk about your renewal rates, retention, or NDR, and what you did to move them. You love the relationship side of the work. You enjoy being a strategic advisor, aligning with executives on business goals, and working with internal teams to get customers where they need to go. Closing deals isn't what gets you up in the morning. You never solve problems alone. When an account shows signs of risk, you raise it early, pull in the right people, and keep the customer informed. You're not afraid of difficult conversations. You can handle tough renewal or recovery conversations with confidence and care. You're a strong cross-functional partner. You know how to work alongside Product, Support, and Sales, and you've handed off expansion opportunities to account executives or account managers before. You thrive while things are still being built. You're comfortable shaping processes as we go and don't need a playbook for everything. You're excited about how AI can transform your work. You look for ways to reduce manual overhead and spend your time where it matters most. Technical aptitude. You're comfortable learning and navigating complex software, and you want to become an expert in our product. About the Process Recruiter Chat - You'll meet with Nahuel on the Recruiting team to chat through compensation, benefits, timeline, and company culture. Value Add - You'll meet with Annika, Customer Enablement Lead, to talk more about the role and your experience in more detail. Project - We'll give you a take-home project (we'll pay for your time), then you'll share it back to the team. Team Chat - You'll meet with two members of our Customer Success team to learn more about how we work and the customers we serve. Final Chat - You'll chat with our VP of Customers. References - We'll ask you for three references. Ideally, we'd like two of them to be managers, but we can be flexible. Compensation Each role at Help Scout has a pay range aligned to our salary formula and based on national market data. We take a competency-based approach and pay is based on the level and band of your role. We assess leveling during the hiring process for new teammates, during our bi-annual performance review cycles, and when a teammate's role changes. OTE: $139K–$160K Company values Happy to Help Help is in our first name! We show up for each other — not out of obligation, but because we're invested in the team's collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. Craft over Convention Our success relies on the quality and craft of the work we put into the world. The status quo simply won't work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. Progress not Perfection Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. Own the Outcome Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you "own the outcome," you don't just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here . Benefits And Perks Competitive salary and an internal, transparent salary formula based on market data Flexible time off – you choose the holidays and vacations that make sense for you 12 weeks of fully paid parental leave for all new parents, including adoption and foster care A home office stipend to help you get set up and productive A co-working stipend up to $300 a month if you choose to work out of your house A yearly professional development stipend of $1,800 to help you grow in your craft If you're in the U.S. or Canada, we offer top tier health insurance for you and your dependents. Hiring Guidelines: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion . We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company's financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A note on the use of AI in our interview process While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @ helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.