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Senior Integration Engineer Remote, Mexico JOB OVERVIEW Are you passionate about building large-scale applications leveraging public cloud services and integration design patterns? As an Integration Engineer, you will work on developing and maintaining Integration & Automation Solutions for Legion WFM customers. RESPONSIBILITIES AND DUTIES Integration Engineers provide leadership, facilitate analysis and design tasks, and support multiple Legion teams in developing an enterprise's solution architecture. Job responsibilities are grouped across four key areas: Technical Integrations, Customer-Centric Consulting, Legion Product Expertise, and a Commitment to One Another. Please note this role involves participation in on-call rotation. Technical Integrations Design and implement scalable integration architectures connecting Legion with HR, POS, Payroll, and other enterprise systems. Design, Build, and Test integrations using Workato Develop secure and efficient REST APIs within Legion's API-driven ecosystem. Ensure high-performance, reliable integrations using modern cloud platforms. Engage with architects and engineers for design collaboration and code reviews. Improve development practices and stay ahead of agile software engineering trends. Legion Product Expertise Gain and maintain deep knowledge of Legion's product and integration ecosystem. Identify, report, and prioritize product bugs and enhancements. Work with core engineering and production engineering teams to improve backend reliability and troubleshoot production issues Stay updated on new releases and enhancements to drive product adoption. Write secure, enterprise-grade integration code using leading platforms and technologies. Write well-designed, testable, efficient code Contribute to all phases of the development lifecycle Conduct peer code reviews to ensure code quality and maintainability. Team Collaboration & Mentorship Share expertise and mentor junior engineers, fostering a culture of knowledge-sharing. Contribute to best practices for integration and internal technical documentation. Support process improvements and advocate for scalable, sustainable integrations. Commit to high-quality work, setting personal and team objectives aligned with organizational goals. Standard shift working hours: 0900-1800 This role involves participation in on-call rotation. This role may require work outside of normal business hours. REQUIRED SKILLS AND QUALIFICATIONS 7+ years of business/information/solution/technical architecture experience Graduate of a university with a Bachelor's or Master's degree in a relevant STEM field, including Information Systems, Engineering, Computer Science, or another relevant degree Must be able to work as a team player, yet can work independently. Analytical, results-driven, and have a solution-oriented approach Possess exceptional interpersonal and English communication skills, including verbal, written presentation, and listening. 3+ years of experience with event-driven Architecture and Microservices Demonstrated deep technical expertise in Integration technologies and protocols such as HTTP, HTTPS, FTP, SFTP, SOAP, REST, JMS, JDBC Experience using Linux/Unix environments Demonstrate proficiency with Core Java. Experience with Relational Databases, SQL and JDBC (one of Oracle, PostgreSQL, SQL Server, etc.) 2+ years of experience using AWS technologies such as AWS CDK, Cloud formation, S3, ECS, EKS, and EC2 Demonstrate experience with test-driven development. Strong experience with Java/RESTful web services Exposure to agile software development leveraging toolsets (e.g., Jira, GitHub, Jenkins) Demonstrate knowledge and experience with CI/CD processes and tools. Proven track record of using problem-solving / root-cause analysis PREFERRED QUALIFICATIONS AND ATTRIBUTES The ideal candidate has workforce management integration experience Preferred experience in the design and implementation of scalable integration solutions with integration platforms such as Workato, SAP BTP Integration Suite, Dell Boomi, Jitterbit, SnapLogic Proactive and able to command respect through intelligence, hard work, and persistence Technical consulting experience. Experience of working with Docker and other isolation technologies. Experience working with external applications integrations end-to-end such as Workday, SAP, etc. COMPENSATION & BENEFITS At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. Benefits include, but are not limited to: Health Benefits Paid Time Off and Paid Holidays Parental Leave Equity Monthly Wellness Reimbursement Monthly Lunch on Legion ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Legion Technologies delivers the industry's most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The award-winning, AI-driven Legion WFM platform is intelligent, automated, and employee-centric. It's proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion delivers cutting-edge technology in an easy-to-use platform and mobile app that employees love. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit https://legion.co EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Legion recruiting email communications will always come from the @ legion.co domain. Any outreach claiming to be from Legion via other sources should be ignored. If you are uncertain whether you have been contacted by an official Legion employee, reach out to recruiting@legion.co Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law. How We Determine What We Pay As a global employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay. Job Applicant Privacy Policy This Job Applicant Privacy Policy (" Policy ") describes how Legion Technologies, Inc. (" Legion ", " we ", " us " and " our ") collects, uses, and discloses "personal information" as defined under California law from and about job applicants who are residents of California. This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies. Types of Personal Information We Handle We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes: Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts. Professional or employment-related information, including: Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver's licenses, passports, and visas; and background screening results and references. Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships Education Information such as institutions attended, degrees, certifications, training courses, publications, and transcript information. Legally protected classification information such as race, sex/gender, religious/ philosophical beliefs, gender identity/expression, sexual orientation, marital status, military service, nationality, ethnicity, request for family care leave, political opinions, and criminal history. Other information such as any information you voluntarily choose to provide in connection with your job application. How We Use Personal Information We collect, use, share, and store personal information from job applicants for our and our service providers' business and operational purposes in the recruitment process such as: processing your application, tracking your application through the recruitment process, contacting references with your authorization, conducting background checks you authorize, and making hiring decisions. We will also use job applicant information for internal analysis purposes to understand the applicants who apply and to improve our recruitment process. We may sometimes need to use applicant information for legal purposes, such as in connection with any challenges made to our hiring decisions. With Whom We Share Personal Information We will disclose job applicant personal information to the following types of entities or in the following circumstances (where applicable): Internally : to other Legion personnel involved in the recruiting and hiring process. Vendors : such as technology service providers, travel management providers, human resources suppliers, background check companies, and employment agencies or recruiters, where applicable. Legal Compliance : when required to do so by law, regulation, or court order or in response to a request for assistance by the police or other law enforcement agency. L itigation Purposes : to seek legal advice from our external lawyers or in connection with litigation with a third party. Business Transaction Purposes : in connection with the sale, purchase, or merger. How to Contact Us About this Policy – If you have any questions about this Policy, please contact privacy@legion.co .

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia. Cresta's leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the Role: As an AI Strategist, you are the embedded AI leader for our customers. You connect what customers are saying in their conversations, what their business needs most, and what Cresta's AI can do, then turn that into a prioritized plan and measurable results. You identify where automation and augmentation will deliver the most value, build the roadmap, and make sure the work ships and pays off. You will not be building AI Agents from scratch. Our Forward Deployed Engineers and Forward Deployed Product Managers create and deploy them. Your focus is on making deployed AI better: finding the next opportunity, optimizing what is already live, piloting new Cresta capabilities, and proving the business impact. You are analytical, commercially minded, and credible with senior stakeholders in CX, Operations, Product, Sales, and IT. You are technical enough to work closely with FDEs and FDPMs and to give product and engineering a tight feedback loop. What You'll Do: AI Strategy and Roadmap Identify automation and augmentation opportunities across the customer's contact center and wider customer experience operation. Prioritize initiatives by expected ROI and build a business case for each one. Build and maintain the customer's enterprise AI roadmap, and keep it current as priorities and Cresta capabilities change. Align stakeholders across CX, Operations, Product, Sales, and IT on priorities, sequencing, and success criteria. Conversation Intelligence and Business Insights Use conversation data to surface customer friction and emerging trends before they show up in other metrics. Identify operational inefficiencies and the changes that would reduce them. Share Voice of Customer insights with customer leadership and with Cresta product teams. Measure business impact and report it in terms executives care about, such as containment, handle time, conversion, CSAT, and cost to serve. AI Innovation and Execution Stay current on new Cresta features and bring the relevant ones to customers early. Pilot emerging AI capabilities, define how success will be judged, and decide with the customer whether to scale them. Optimize live AI Agents by analyzing performance, reviewing conversations, and recommending changes to prompts, workflows, and configurations. Coordinate deployments with FDEs, FDPMs, and customer teams, including milestones, timelines, and dependencies. Measure realized value after launch and report it back against the original business case. What We're Looking For: Experience: 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles, ideally with AI or LLM-first products. Strategic and commercial skills: A track record of building roadmaps, prioritizing by ROI, and writing business cases that senior stakeholders approve. Analytical approach: Strong data skills. You are comfortable analyzing conversation or operational data, designing experiments such as A/B tests, and monitoring performance to refine solutions. Technical understanding: Working knowledge of how LLM-based AI agents function, including prompts, tools or function calling, and retrieval-augmented generation. Hands-on experience with an agent project, even a personal one, is a plus. You do not need to write production code, but you can read and reason about system behavior and discuss tradeoffs with engineers. Stakeholder leadership: Experience leading cross-functional work and influencing senior customer stakeholders across CX, Operations, Product, Sales, and IT. Communication: Excellent written, verbal, and presentation skills. You can explain a complex finding to an executive in plain language. Execution: Strong project management skills and a bias for action. You turn ambiguity into a plan and follow it through to results. Mindset: Curious, self-driven, and comfortable learning quickly in a fast-moving startup environment. You are passionate about AI, automation, and the future of customer experience. Education: Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent experience. Bonus Points: Familiarity with customer support and contact center operations, including metrics such as AHT, FCR, containment, and QA Experience with conversation intelligence, speech analytics, or voice-of-customer programs Background in management consulting, product management, or forward deployed roles Experience in a startup or high-growth SaaS environment Comfort with SQL or a BI tool for self-serve analysis Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Flexible PTO to take the time you need, when you need it Paid parental leave for all new parents welcoming a new child Retirement savings plan to help you plan for the future Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta: Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted compensation range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. OTE Range: $150,000 to $200,000 + Offers Equity Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject 'Opt-Out' in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: We're looking for highly motivated sales executives who have strong market knowledge and enjoy building relationships with key decision makers to evangelize building secure and reliable software. Our sales team walks a mile in their customers shoes and wants our customers and prospects to see the immense value and expertise Chainguard's solutions offer. Skills/Job Requirements: Define and execute sales plans for your assigned territory Convey value prop and product differentiators to prospects and customers Forecast, meet, and exceed quota Through a combination of inbound and outbound leads, develop and manage leads funnel Manage business and track opportunities through CRM and other supporting tools Collaborate on and improve all aspects of the sales cycle, including product, support, and sales engineering Understand the competitive market, being familiar with competing companies and their offerings Candidate Background: 3+ years of selling SaaS/Security experience required Domain experience with one or more of the following strongly recommended: Compute platforms (Kubernetes, Docker, AWS, Azure, Google Cloud), DevOps Tooling, CICD platforms (Github, Gitlab, jenkins), and overall SDLC. Strong track record consistently overachieving sales targets Ability to learn new products and create/learn processes quickly Competitive/Driven Excellent communication skills verbal and written Team player Must be willing to travel to clients to support sales relationships (if required) Entrepreneurial – Willing to go the extra mile, strong work ethic, resourceful. Native Dutch or French and professional English Desired Qualifications: SaaS or Developer tools sales experience Startup experience A strong sales aptitude and fundamental understanding of the sales process A sound, tech-savvy business acumen and the ability to articulate a compelling value proposition in a complex and evolving business environment Ability to thrive in an agile environment with an ever-evolving set of solution About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Hundreds of engineers and thousands of freight operators around the world rely on Flexport's internal systems every single day to keep billions of dollars of freight moving. Keeping those systems — and the people who use them — secure is not a compliance checkbox. It's the core infrastructure for a company operating across 112 countries. The PSI (Platform, Security & Infrastructure) team is looking for a Senior Security Engineer to own the security of Flexport's corporate environment: endpoints, identity systems, internal networks, and the SaaS estate. This is a security engineering role, not an IT support role, and not a role where you write policies and hope for the best. You'll build, automate, and be on the ground when things get real. What You'll Do Endpoint & SaaS security Own and mature our endpoint security stack (EDR) across macOS and Windows fleets , writing device policy as code — configuration profiles, remediation scripts, and enforcement rules — with staged rollout and rollback built in. Own security configuration and monitoring for Flexport's critical SaaS applications (Google Workspace, Slack, and similar) through SSPM tooling, catching risky OAuth grants and configuration drift before they become incidents. Access management Drive Flexport's identity posture: SSO coverage, phishing-resistant MFA and passkey rollout, SCIM lifecycle automation, and least-privilege access across the SaaS and cloud estate. Lead Flexport's zero-trust journey — making sure the right people have the right access, with the right controls, verified continuously. Detection & response Build and tune detection rules in our SIEM , turning signal into actionable alerts, not noise. Lead incident response for security events: triage, contain, remediate, and write the retrospective. Vulnerability & risk management Run regular assessments of corporate endpoints and prioritize findings by real business risk. Manage vendor and third-party security reviews , working with procurement and legal to evaluate risk before it lands in our environment. Security enablement & leadership Partner with IT, Engineering, and People teams to embed security into the way we work without creating friction that drives people to workarounds. Develop and maintain runbooks, playbooks, and internal documentation that make the whole team more capable, and mentor engineers earlier in their career. Bring a point of view on how agentic AI tools and browser-based AI assistants change what corporate security needs to watch for . You Should Have Typically 5–8 years of experience in enterprise security, corporate IT security, or information security engineering — we care more about what you've built than the exact number. If you meet most of this, apply. Strong working knowledge of endpoint security tooling: DLP (Cyberhaven, Purview, Varonis, or similar) and EDR (CrowdStrike, SentinelOne, or similar). Practical SIEM experience , writing detection logic, triaging alerts, and reducing false positive noise. Experience leading or playing a significant role in security incident response. Working knowledge of cloud environments (AWS, GCP, or Azure). Nice to Have Experience with network security in a cloud-first environment (ZTNA, SASE, DNS filtering). Hands-on experience with infrastructure-as-code tools (Terraform) for security configuration management. Familiarity with SCIM, OIDC, and fine-grained authorization at scale. Experience working in a high-growth, global technology company. Scripting skills in Python, Bash, or similar, for automating detection, response, and operational tasks. Exposure to privacy regulations relevant to a European and global context (GDPR, etc.). How We Work We come to the office 3 times a week to hang out, whiteboard, and ship together. We have the latest hardware and software, including frontier AI models on day one. We're agile, but not dogmatic. Teams decide how they work best. Why This Role Is Special Broad ownership: you're not a cog in a large security org — you own the corporate security posture end to end, from endpoints to observability to incident response. Real stakes: Flexport operates in 112 countries with a global workforce. Security here matters at a genuine scale. Build, don't just operate: we want to automate and engineer our way to a stronger posture, not just run playbooks. You're part of PSI: the platform, security, and infrastructure teams work hand in hand at Flexport. We value engineering quality and treat security as infrastructure, not just policy. We sponsor visas for the right candidate. What's in it for you An opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being part of a thriving multinational environment. Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on a daily basis. Commute expenses: Flexport will cover home-office commuting costs for employees living outside of Amsterdam. 25 working days as vacation days based on full-time employment. Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. A defined pension contribution scheme. Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success. Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members. Parental leave benefit: Flexport is here to support you and your family during one of the most important times in life — the birth of a child. Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. All security disciplines work under the umbrella of the combined PSI (Platform, Security & Infrastructure) team: we build the paved path and tooling that hundreds of engineers around the world rely on every day to ship. This is not a compliance or certification role. You won't be measured on audit portfolios. You'll be measured on the guardrails you build and whether engineering teams reach for them by default. A misconfigured IAM boundary here doesn't just degrade a dashboard: it can stall a customs filing or strand a container. Flexport also runs a genuinely heterogeneous estate: hundreds of services, carrier and customs integrations, and infrastructure spanning three continents, which makes multi-account architecture and cross-border data handling real problems rather than exam questions. What You'll Do Architecture & guardrails Design and review cloud security architecture for AWS and Kubernetes: account structure, network segmentation, workload identity, and secure-by-default patterns for new services. Fix the Terraform module, not the finding — drive remediation-at-source so misconfigurations get closed at the pattern level, not one ticket at a time. Kubernetes & workload security Harden our Kubernetes platform: pod security, service mesh and network policy, secrets management, and supply-chain controls (image provenance and signing). Partner with platform engineers so new services inherit secure defaults instead of requesting them after the fact. Policy & automation Build and maintain policy-as-code and IaC scanning that block risky patterns in CI. Write real code — Go or Python, shipped through the same CI/CD the rest of engineering uses. Partnership Act as the local technical voice on cloud and infrastructure security for our Amsterdam engineering teams, and partner closely with the US-based cloud security team. You Should Have Typically 5–8 years of experience in cloud, infrastructure, or platform security engineering, including hands-on AWS and Kubernetes work — we care more about what you've built than the exact number. If you meet most of this, apply. Proficiency in at least one compiled language (Go or similar) and one scripting language (Python or similar). Experience with infrastructure-as-code (Terraform or similar) and a GitOps delivery model — changes shipped through code review, not tickets and manual steps. Working knowledge of IAM and least-privilege design across cloud and container environments. Nice to Have Experience with cloud security posture tooling (Wiz, Orca, Prisma, or similar) as a signal source rather than an end in itself. Software supply-chain security experience (SLSA, artifact signing, provenance). Familiarity with EU data-residency and cross-border data-handling considerations. Multi-cloud experience. How We Work In Amsterdam we come to the office 3 times a week to hang out, whiteboard, and ship together. We stay closely aligned with our coworkers on other continents. We have the latest hardware and software, including frontier AI models on day one. We're agile, but not dogmatic. Teams decide how they work best. Why This Role Is Special You'll inherit a real, established estate with legacy to pave over — not a blank slate. If you want the harder, more honest version of greenfield work, this is it. This is a builder's cloud security role in a market where the comparable senior openings skew toward certification and audit work. You won't be asked to own a PCI portfolio here. You're part of PSI: security is treated as infrastructure with real engineering quality bars, not a policy function. We sponsor visas for the right candidate. What's in it for you An opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being part of a thriving multinational environment. Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on a daily basis. Commute expenses: Flexport will cover home-office commuting costs for employees living outside of Amsterdam. 25 working days as vacation days based on full-time employment. Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport. A defined pension contribution scheme. Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success. Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members. Parental leave benefit: Flexport is here to support you and your family during one of the most important times in life — the birth of a child. Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Flexport:  At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. We're looking for a  Product Designer for our Customs & Trade Services team. In this role, you'll design the tools that enable users to navigate customs, compliance, and ever-changing regulations across global shipments. You'll drive design decisions, simplify highly complex customs processes, and help shape how technology transforms an industry undergoing significant modernisation. Your work will set a high standard for design quality, support global trade compliance, and influence the direction of products with broad impact for both customers and internal teams. You Will: Apply a systems-thinking mindset to design decisions, proactively addressing edge cases to deliver robust, high-impact solutions. Conduct user research and gather insights. Leverage AI and emerging technologies to drive efficiency and elevate design outcomes. Collaborate across functions to define and execute the design vision and strategy in a complex, rapidly evolving environment. Give and solicit feedback from other designers to continually raise our bar for quality. Build prototypes to share and test concepts. Translate deep user research into actionable requirements that champion user needs. Recommend and implement enhancements to the design system for greater consistency and flexibility in customs products. You Should Have: 4+ years professional hands-on design experience. Demonstrated influence and initiative in shaping design visions, strategies, and standards. Expertise in crafting and evolving scalable interaction patterns and design systems. Ability to clearly articulate your work and rationale in a dynamic, agile environment Strong cross-domain knowledge with the ability to tackle complexity and provide high-level UX guidance across teams. Proven collaborator with a drive for process improvement, inclusion, and continuous growth for yourself and your team. A degree in HCI, UX, Interaction Design, or related fields are preferred. A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. What's in it for you: An opportunity to contribute to one of the fastest-growing companies, where you'll have the chance to create a global impact while being a part of a  thriving multinational environment  Daily catered lunches incl. vegetarian options, breakfast, snacks and soft drinks available in our office on daily basis  Commute expenses: Flexport will cover  home-office commuting costs for employees living outside of Amsterdam Amazing office in the heart of Amsterdam.  25 working days as vacation days based on full time employment. Health insurance: Flexport offers a collective health insurance plan including a basic package and any available additional packages. Your monthly premium is fully paid by Flexport.  A defined pension contribution scheme Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success. Employee Assistance Program through Aetna Resources for Living: Flexport provides an employer-sponsored program at no cost to you and your household members Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.  #LI-onsite Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at  www.flexport.com/privacy  for additional information.

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.   We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility. Your Role:  Design, develop, and maintain scalable automation frameworks and tooling to orchestrate ADAS/AD SIL (Software-in-Loop) and HIL (Hardware-in-Loop) simulations, including test execution, result collection, and reporting.  Design and maintain tooling for large-scale regression execution, including scheduling, failure triage, log management, and metrics extraction.  Support scenario-based validation by enabling tooling for scenario configuration, parameterization, execution, and result evaluation.  Be responsible for creating tools for creating data visualizations either from scratch or leveraging open-source solutions such as Foxglove  Update and maintain the automation tools based on feedback from users of the HIL and SIL system   Develop an understanding of HIL and SIL simulation setup for L2++ and L3 ADAS/AD driving, safety, and parking functions  Develop, maintain, and scale CI/CD pipelines for ADAS simulation workflows (e.g., per-commit smoke tests, nightly regressions), including integration with version control, build systems, and simulation farms.  Monitor pipeline health, reduce execution time, and improve overall simulation reliability and debuggability.  Support HIL and SIL development as necessary  Work with suppliers as necessary and represent Lucid ADAS systems validation team.  Expectations:  Very good understanding of software development for automation tools, post-processing and application development  Highly proficient in Python; working knowledge of MATLAB for analysis, modeling, and automation   Working experience with object-oriented software design and API development  Experience and comfort working with data from different sources and in different formats  Strong experience working in Linux-based development environments, including shell scripting and automation   Experience with containerization and environment management (Docker or similar)  Basic understanding of ADAS/AD features or other physical systems  Capability and creativity to successfully complete projects with unconventional ideas in highly constrained, innovative startup environments  Excellent communication skills (verbal and written) & ownership mindset  Advantageous / Preferred Qualifications:  Previous experience working in HIL and SIL setups for validating ADAS features at OEM or Tier 1  Experience managing large volumes of simulation data, logs, and performance metrics  Experience with C++ for simulation interfaces or performance-critical tooling  Experience with scenario standards and formats such as OpenSCENARIO and OpenDRIVE  Experience integrating simulation tools with ROS2 or similar middleware  Understanding of SOTIF, ISO 26262, NCAP  Broad understanding of various ADAS/AD systems and the interactions between mechanical, electrical and software components within the system  Proficiency with agile development tools and environments (Jira, Jama, …)  Requirements:  BS minimum in System Engineering, Mechanical Engineering, Electrical Engineering, Computer Science, or similar and 3+ years of engineering experience in the automotive industry OR MS minimum in System Engineering, Mechanical Engineering, Electrical Engineering, Computer Science, or similar and 1+ years of engineering experience in the automotive industry                At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits:   Lucid offers a comprehensive and competitive  benefits package  including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.  Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.   Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.   Accessibility:  Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at  TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy:  By submitting your application, you understand and agree that your personal data will be processed in accordance with our  Candidate Privacy Notice .   To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.    

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you're blocked.   We're here to give power to the patient.  For nearly 20 years, we've built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we're going further: building our infrastructure beyond Zocdoc's marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don't want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started.   Your Impact on our Mission: We are looking for a Staff Software Engineer to join the Appointment Management team at Zocdoc! This team owns the backend systems that determine when, where, and how appointments can be booked across Zocdoc's channels. We build the services, APIs, and data models that let practices express their real-world scheduling needs and ensure providers are accurately bookable for the patients they can serve. This foundational work supports the booking experience for millions of patients while enabling providers and practice staff to manage their schedules with confidence. As a Staff Engineer at Zocdoc, you'll balance deep individual contribution with technical leadership and mentorship. You'll shape the architecture of our scheduling and availability systems, drive cross-team technical initiatives, and raise the engineering bar through sound practices and operational ownership. You'll work primarily on backend systems, with opportunities to contribute across the stack when needed.   You'll enjoy this role if you are… Excited by the challenge of building the backend systems that power scheduling across healthcare Energized by designing services and data models that handle real-world complexity at scale A product-minded engineer who loves working in a highly collaborative and supportive environment Motivated by building foundational infrastructure that makes healthcare easier for patients and providers Passionate about mentorship and leveling up the engineers around you. Passionate about building diverse and inclusive teams and culture    Your day to day is… Owning the design and development of backend services, APIs, and data models that power Zocdoc's scheduling and availability systems, primarily using C#/.NET and AWS technologies (DynamoDB, Lambdas, SQS/SNS, Kinesis). We also use React/TypeScript on the frontend Driving architectural decisions for complex scheduling logic, ensuring reliability, scalability, and correctness across millions of bookings Leading cross-team technical initiatives and establishing patterns that improve engineering quality beyond your immediate team Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to deliver high-impact features Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership Mentoring your peers, with the notion that helping others means learning and growing yourself Working with cutting edge GenAI tools and technology   You'll be successful in this role if you have…      A track record of designing and delivering backend systems that handle complex domain logic at scale A passion for technology and the ability to think critically about the performance, scalability, and reliability of the systems you build The instinct to simplify: you break down ambiguous, loosely defined problems into clear technical direction Successfully mentored other engineers and encouraged your peers to adopt engineering best practices Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity The mentality of an owner: you drive initiatives from architectural design through production and take pride in operational excellence Superb communication skills. You keep stakeholders in the loop and can dive into technical details at the right level for any audience An unrelenting desire to build more equitable, inclusive, and diverse workplaces, and you view this role as an opportunity to create positive change Humility. You treat all people with dignity and respect, regardless of title or tenure   Benefits: Flexible, hybrid work environment Unlimited Vacation 100% paid employee health benefit options (including medical, dental, and vision) Commuter Benefits 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Catered lunch everyday along with beverages and snacks Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified   Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $180,000 — $270,000 USD About us Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.  Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice  

MongoDB's Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We're looking for a Senior Program Manager to strengthen the function's ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through. As an execution partner to IEM leadership, you'll help turn strategic priorities and operational learnings into a measurable book of work. You'll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You'll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA. This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You'll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams. We are looking to speak to candidates who are based in Toronto for our hybrid working model. What you'll do Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document decisions and delivery expectations, and coordinate technical and cross-functional reviews Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and partner teams. Clarify accountability and handoffs, resolve dependency gaps, and surface blockers, capacity constraints, and resourcing risks early—with options and recommendations Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program records current and decision-ready, track commitments, facilitate decisions, and follow agreed actions through closure Connect IEM program works with the Customer Organization's wider PMO, aligning planning, governance, dependencies, and reporting to ensure organizational alignment and visibility Help translate recurring incident and escalation patterns, post-incident findings, customer-impacting gaps, and corrective actions into prioritized improvement work with owners, timelines, milestones, and verifiable closure criteria. Coordinate root-cause analysis completion and customer incident-report delivery with clear ownership and quality expectations Advance incident-response and escalation practices, including frameworks and playbooks, readiness, communications, training, simulation exercises, post-incident review, and consistent implementation across teams and regions Partner with data and tooling teams to improve operational instrumentation, metrics, reporting, workflow integration, and automation. Help ensure AI-enabled workflows are appropriately governed, measured, and human-reviewed. Mature program reporting by refining outcome and health measures, improving data quality and consistency, establishing baselines, and turning operational data into actionable insights - not simply reporting activity or optimizing a single response-time metric Prepare concise updates, requirements, specifications, operating proposals, decision records, and executive-ready summaries that make progress, trade-offs, risks, and decisions clear Coordinate readiness and adoption so approved changes to processes, tooling, roles, communications, and operating procedures are understood, operationalized, and sustained What success looks like Priority initiatives have clear outcomes, accountable owners, realistic milestones, active risk tracking, and reliable follow-through Leaders have an accurate, timely view of program health, delivery risks, dependencies, capacity constraints, and decisions needed Post-incident and post-escalation learning becomes prioritized, durable improvement; corrective actions have clear owners and do not remain open-ended Readiness, handoffs, communications, and closure practices become more consistent and measurable across teams and regions Escalation Managers, Incident Commanders, and technical experts spend less time coordinating program work and more time applying their expertise to customers, incidents, and teams Program measures guide decisions and improvement, while execution reliability and stakeholder confidence increase How success will be assessed The role will be evaluated on program health and operational outcomes - not meeting or status-report volume. Measures will be baselined during the first 60–90 days and refined with leadership. They may include: The share of priority initiatives with clear outcomes, accountable owners, milestones, and active risk tracking Initiatives and process improvements completed and adopted Closure rate and aging of post-incident and post-escalation actions, overdue actions, and unresolved dependencies Evidence that recurring incident and escalation patterns are being addressed through durable process, tooling, or product changes Stakeholder confidence in visibility, coordination, and decision follow-through Sampled estimates of coordination time returned to operational leaders and subject-matter experts What you'll bring 7–10 years of progressive program or project management experience, with a track record of growing responsibility - from coordinating smaller initiatives to leading complex, cross-functional programs. Experience outside the technology sector is welcome Significant experience leading complex, cross-functional programs in a global enterprise or similarly demanding environment, delivering through a matrix rather than relying on direct authority Demonstrated experience with incident response, major-incident management, customer escalations, crisis management, service operations, trust & safety, or closely related operational programs at scale. You understand the lifecycle from detection and triage through coordination, communication, mitigation, review, and follow-through A track record of building or improving operational programs - not only tracking projects - including governance, operating cadences, roles and handoffs, readiness, metrics, and continuous-improvement mechanisms Strong project and program-management fundamentals, including program prioritization, scope and outcome definition, sequencing, dependency and risk management, capacity awareness, backlog discipline, stakeholder alignment, delivery governance, and change adoption Experience establishing useful operating cadences and decision-ready reporting, and working with operational data to set baselines, interpret trends, and turn evidence into practical recommendations The ability to structure ambiguous requests into clear requirements, operating proposals, decision records, and measurable work. Excellent written and verbal communication, including concise updates for senior leaders and clear coordination across technical and customer-facing teams. Sound judgment in high-pressure, ambiguous environments; a collaborative, calm approach to resolving blockers; and the ability to create accountability without adding unnecessary process. Experience working across global teams, time zones, and organizational boundaries, and with program or delivery-management tools A recognized program or project management qualification, such as PMP or PRINCE2, is preferred Helpful experience Experience in enterprise SaaS, cloud services, technical support, production operations, or another customer-facing technology organization Familiarity with highly technical platforms, distributed systems, databases, reliability, or service-management practices Experience with post-incident improvement programs, corrective-action tracking, operational dashboards, incident metrics, or executive reporting Experience improving incident-management tooling, communications workflows, workflow automation, or responsibly governed AI-enabled operations Experience coordinating global teams across regions, time zones, and follow-the-sun operating models What you can expect in your first 90 days First 30 days: Build relationships with sponsors, functional leaders, and program owners. Understand the operating model, active program work, commitments, decision forums, systems of record, reporting, and key measures By 60 days: Reconfirm priorities, outcomes, owners, sequencing, dependencies, capacity constraints, and delivery expectations. Review risks, blockers, post-incident actions, and recurring coordination gaps; establish an initial baseline for program health and measures By 90 days: Present a prioritized program overview, baseline assessment, risk and dependency summary, initial measure results, and recommendations for the next two quarters. Establish or strengthen the operating cadence, reporting, decision forums, and escalation paths About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273577048 AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward. MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB's base salary range for this role in Canada is: $129,000 — $178,000 CAD

MongoDB's Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We're looking for a Senior Program Manager to strengthen the function's ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through. As an execution partner to IEM leadership, you'll help turn strategic priorities and operational learnings into a measurable book of work. You'll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You'll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA. This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You'll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What you'll do Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document decisions and delivery expectations, and coordinate technical and cross-functional reviews Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and partner teams. Clarify accountability and handoffs, resolve dependency gaps, and surface blockers, capacity constraints, and resourcing risks early—with options and recommendations Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program records current and decision-ready, track commitments, facilitate decisions, and follow agreed actions through closure Connect IEM program works with the Customer Organization's wider PMO, aligning planning, governance, dependencies, and reporting to ensure organizational alignment and visibility Help translate recurring incident and escalation patterns, post-incident findings, customer-impacting gaps, and corrective actions into prioritized improvement work with owners, timelines, milestones, and verifiable closure criteria. Coordinate root-cause analysis completion and customer incident-report delivery with clear ownership and quality expectations Advance incident-response and escalation practices, including frameworks and playbooks, readiness, communications, training, simulation exercises, post-incident review, and consistent implementation across teams and regions Partner with data and tooling teams to improve operational instrumentation, metrics, reporting, workflow integration, and automation. Help ensure AI-enabled workflows are appropriately governed, measured, and human-reviewed. Mature program reporting by refining outcome and health measures, improving data quality and consistency, establishing baselines, and turning operational data into actionable insights - not simply reporting activity or optimizing a single response-time metric Prepare concise updates, requirements, specifications, operating proposals, decision records, and executive-ready summaries that make progress, trade-offs, risks, and decisions clear Coordinate readiness and adoption so approved changes to processes, tooling, roles, communications, and operating procedures are understood, operationalized, and sustained What success looks like Priority initiatives have clear outcomes, accountable owners, realistic milestones, active risk tracking, and reliable follow-through Leaders have an accurate, timely view of program health, delivery risks, dependencies, capacity constraints, and decisions needed Post-incident and post-escalation learning becomes prioritized, durable improvement; corrective actions have clear owners and do not remain open-ended Readiness, handoffs, communications, and closure practices become more consistent and measurable across teams and regions Escalation Managers, Incident Commanders, and technical experts spend less time coordinating program work and more time applying their expertise to customers, incidents, and teams Program measures guide decisions and improvement, while execution reliability and stakeholder confidence increase How success will be assessed The role will be evaluated on program health and operational outcomes - not meeting or status-report volume. Measures will be baselined during the first 60–90 days and refined with leadership. They may include: The share of priority initiatives with clear outcomes, accountable owners, milestones, and active risk tracking Initiatives and process improvements completed and adopted Closure rate and aging of post-incident and post-escalation actions, overdue actions, and unresolved dependencies Evidence that recurring incident and escalation patterns are being addressed through durable process, tooling, or product changes Stakeholder confidence in visibility, coordination, and decision follow-through Sampled estimates of coordination time returned to operational leaders and subject-matter experts What you'll bring 7–10 years of progressive program or project management experience, with a track record of growing responsibility - from coordinating smaller initiatives to leading complex, cross-functional programs. Experience outside the technology sector is welcome Significant experience leading complex, cross-functional programs in a global enterprise or similarly demanding environment, delivering through a matrix rather than relying on direct authority Demonstrated experience with incident response, major-incident management, customer escalations, crisis management, service operations, trust & safety, or closely related operational programs at scale. You understand the lifecycle from detection and triage through coordination, communication, mitigation, review, and follow-through A track record of building or improving operational programs - not only tracking projects - including governance, operating cadences, roles and handoffs, readiness, metrics, and continuous-improvement mechanisms Strong project and program-management fundamentals, including program prioritization, scope and outcome definition, sequencing, dependency and risk management, capacity awareness, backlog discipline, stakeholder alignment, delivery governance, and change adoption Experience establishing useful operating cadences and decision-ready reporting, and working with operational data to set baselines, interpret trends, and turn evidence into practical recommendations The ability to structure ambiguous requests into clear requirements, operating proposals, decision records, and measurable work. Excellent written and verbal communication, including concise updates for senior leaders and clear coordination across technical and customer-facing teams. Sound judgment in high-pressure, ambiguous environments; a collaborative, calm approach to resolving blockers; and the ability to create accountability without adding unnecessary process. Experience working across global teams, time zones, and organizational boundaries, and with program or delivery-management tools A recognized program or project management qualification, such as PMP or PRINCE2, is preferred Helpful experience Experience in enterprise SaaS, cloud services, technical support, production operations, or another customer-facing technology organization Familiarity with highly technical platforms, distributed systems, databases, reliability, or service-management practices Experience with post-incident improvement programs, corrective-action tracking, operational dashboards, incident metrics, or executive reporting Experience improving incident-management tooling, communications workflows, workflow automation, or responsibly governed AI-enabled operations Experience coordinating global teams across regions, time zones, and follow-the-sun operating models What you can expect in your first 90 days First 30 days: Build relationships with sponsors, functional leaders, and program owners. Understand the operating model, active program work, commitments, decision forums, systems of record, reporting, and key measures By 60 days: Reconfirm priorities, outcomes, owners, sequencing, dependencies, capacity constraints, and delivery expectations. Review risks, blockers, post-incident actions, and recurring coordination gaps; establish an initial baseline for program health and measures By 90 days: Present a prioritized program overview, baseline assessment, risk and dependency summary, initial measure results, and recommendations for the next two quarters. Establish or strengthen the operating cadence, reporting, decision forums, and escalation paths About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273577048

MongoDB's Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We're looking for a Senior Program Manager to strengthen the function's ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through. As an execution partner to IEM leadership, you'll help turn strategic priorities and operational learnings into a measurable book of work. You'll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You'll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA. This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You'll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams. We are looking to speak to candidates who are based in Atlanta and New York City for our hybrid working model. What you'll do Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document decisions and delivery expectations, and coordinate technical and cross-functional reviews Drive delivery across Technical Services, Engineering, Product, Customer Success, Sales, and partner teams. Clarify accountability and handoffs, resolve dependency gaps, and surface blockers, capacity constraints, and resourcing risks early—with options and recommendations Establish and run planning, program-review, and risk-review cadences. Keep backlogs and program records current and decision-ready, track commitments, facilitate decisions, and follow agreed actions through closure Connect IEM program works with the Customer Organization's wider PMO, aligning planning, governance, dependencies, and reporting to ensure organizational alignment and visibility Help translate recurring incident and escalation patterns, post-incident findings, customer-impacting gaps, and corrective actions into prioritized improvement work with owners, timelines, milestones, and verifiable closure criteria. Coordinate root-cause analysis completion and customer incident-report delivery with clear ownership and quality expectations Advance incident-response and escalation practices, including frameworks and playbooks, readiness, communications, training, simulation exercises, post-incident review, and consistent implementation across teams and regions Partner with data and tooling teams to improve operational instrumentation, metrics, reporting, workflow integration, and automation. Help ensure AI-enabled workflows are appropriately governed, measured, and human-reviewed. Mature program reporting by refining outcome and health measures, improving data quality and consistency, establishing baselines, and turning operational data into actionable insights - not simply reporting activity or optimizing a single response-time metric Prepare concise updates, requirements, specifications, operating proposals, decision records, and executive-ready summaries that make progress, trade-offs, risks, and decisions clear Coordinate readiness and adoption so approved changes to processes, tooling, roles, communications, and operating procedures are understood, operationalized, and sustained What success looks like Priority initiatives have clear outcomes, accountable owners, realistic milestones, active risk tracking, and reliable follow-through Leaders have an accurate, timely view of program health, delivery risks, dependencies, capacity constraints, and decisions needed Post-incident and post-escalation learning becomes prioritized, durable improvement; corrective actions have clear owners and do not remain open-ended Readiness, handoffs, communications, and closure practices become more consistent and measurable across teams and regions Escalation Managers, Incident Commanders, and technical experts spend less time coordinating program work and more time applying their expertise to customers, incidents, and teams Program measures guide decisions and improvement, while execution reliability and stakeholder confidence increase How success will be assessed The role will be evaluated on program health and operational outcomes - not meeting or status-report volume. Measures will be baselined during the first 60–90 days and refined with leadership. They may include: The share of priority initiatives with clear outcomes, accountable owners, milestones, and active risk tracking Initiatives and process improvements completed and adopted Closure rate and aging of post-incident and post-escalation actions, overdue actions, and unresolved dependencies Evidence that recurring incident and escalation patterns are being addressed through durable process, tooling, or product changes Stakeholder confidence in visibility, coordination, and decision follow-through Sampled estimates of coordination time returned to operational leaders and subject-matter experts What you'll bring 7–10 years of progressive program or project management experience, with a track record of growing responsibility - from coordinating smaller initiatives to leading complex, cross-functional programs. Experience outside the technology sector is welcome Significant experience leading complex, cross-functional programs in a global enterprise or similarly demanding environment, delivering through a matrix rather than relying on direct authority Demonstrated experience with incident response, major-incident management, customer escalations, crisis management, service operations, trust & safety, or closely related operational programs at scale. You understand the lifecycle from detection and triage through coordination, communication, mitigation, review, and follow-through A track record of building or improving operational programs - not only tracking projects - including governance, operating cadences, roles and handoffs, readiness, metrics, and continuous-improvement mechanisms Strong project and program-management fundamentals, including program prioritization, scope and outcome definition, sequencing, dependency and risk management, capacity awareness, backlog discipline, stakeholder alignment, delivery governance, and change adoption Experience establishing useful operating cadences and decision-ready reporting, and working with operational data to set baselines, interpret trends, and turn evidence into practical recommendations The ability to structure ambiguous requests into clear requirements, operating proposals, decision records, and measurable work. Excellent written and verbal communication, including concise updates for senior leaders and clear coordination across technical and customer-facing teams. Sound judgment in high-pressure, ambiguous environments; a collaborative, calm approach to resolving blockers; and the ability to create accountability without adding unnecessary process. Experience working across global teams, time zones, and organizational boundaries, and with program or delivery-management tools A recognized program or project management qualification, such as PMP or PRINCE2, is preferred Helpful experience Experience in enterprise SaaS, cloud services, technical support, production operations, or another customer-facing technology organization Familiarity with highly technical platforms, distributed systems, databases, reliability, or service-management practices Experience with post-incident improvement programs, corrective-action tracking, operational dashboards, incident metrics, or executive reporting Experience improving incident-management tooling, communications workflows, workflow automation, or responsibly governed AI-enabled operations Experience coordinating global teams across regions, time zones, and follow-the-sun operating models What you can expect in your first 90 days First 30 days: Build relationships with sponsors, functional leaders, and program owners. Understand the operating model, active program work, commitments, decision forums, systems of record, reporting, and key measures By 60 days: Reconfirm priorities, outcomes, owners, sequencing, dependencies, capacity constraints, and delivery expectations. Review risks, blockers, post-incident actions, and recurring coordination gaps; establish an initial baseline for program health and measures By 90 days: Present a prioritized program overview, baseline assessment, risk and dependency summary, initial measure results, and recommendations for the next two quarters. Establish or strengthen the operating cadence, reporting, decision forums, and escalation paths About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 3273577048 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $90,000 — $176,000 USD

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Senior Global Campaigns Strategist. About the job As a Sr Global Campaign strategist, you are responsible for owning, developing a major campaign that drives awareness and opportunities for Twilio. This role is highly cross functional, working closely with both internal marketing partners across regions, sales, product, and company leadership to design bold campaigns that deliver on business objectives. You possess a proven track record of leading multi-channel global campaigns with success, collaborating with stakeholders, and finding opportunities to strategically uplevel Twilio's campaign engine.  The ideal candidate has an advanced understanding of how campaigns resonate with a global audience, not just one country. You are skilled in understanding the modern AI-driven buyer journey at each stage of the funnel, have the ability to translate messaging frameworks into effective campaigns, and thrive in a collaborative environment. You recognize the value of running an integrated campaign motion, and have the ability to think both strategically and execute at an operational level with ease. Your performance will be measured by your ability to execute and achieve measurable results including building brand awareness, developing a system of content and assets that is valuable to all regions, and building campaigns that accelerate growth velocity.  Responsibilities In this role, you'll: Set a strategic vision for a large and visible global campaign and execute operations for any campaign motions. We are looking for someone who is very strategic in terms of knowing the audience, how to create content that resonates, tactics to reach that audience, and ideas that are visionary and tactical. Be accountable to company leadership on the effectiveness of your global campaign remit and programs Strong project management skills and ability to use data to guide decision-making and resource allocation. Design and execute strategic end-to-end campaigns that both engage and convert prospective buyers with a focus on specific buyer and vertical segments Partner with product marketing, content strategists, brand strategists, creative designers and other regional campaign teams to create campaign themes and messaging that translate into impactful marketing campaigns. Act as the central point of contact to guide a pod of cross-functional partners Build strong relationships with key cross functional stakeholders across multiple organizations to ensure campaign enablement and engagement  A global systems approach. Develop scalable, repeatable campaign playbooks that can be scaled quickly with a large variety of content that works in all regions Track program results , measure program success and report metrics to customer success, sales and marketing stakeholders and executives. Then analyze campaign performance, surface insights and provide recommendations for optimizing results AI-Driven Enablement: We want you to infuse AI frameworks into all aspects of the campaign model. Ideally you would disrupt the norms and evolve the team and programs to be progressive. And equip teams across the organization with the tools, guidelines, and frameworks to create high-quality content at scale, including standards, reusable templates, and AI-assisted workflows that improve consistency, speed, and quality. Budget Management: Manage and allocate budget for campaign production resources across all campaign and persona needs, including original content, video production, localization, and agencies to ensure efficient and high-quality execution and return on investment Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Deep understanding of marketing funnel tactics and metrics by funnel stage Understanding of enterprise buying cycles, sales processes and stakeholders, especially in B2B tech Self-starter who excels in a fast-paced, collaborative, and innovative high-growth environment Ability to manage multiple work streams and has presence with the team and leadership Strategic thinker with strong attention to detail 7+ years working as a campaign strategist in B2B or tech Proven experience building and delivering on integrated programs and managing all tools, processes, and assets Exceptional communication skills, both verbal and written, with the ability to drive alignment, set expectations and drive to success Works well with cross-functional teams and executives, to ensure consistent content is delivered across the company A champion for fostering a culture of trust through feedback, communication, and transparency Desired: Excellent written and verbal communication skills. Ability to influence and build effective working relationships with all levels of the organization. Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple countries. Experience with primary research strategies and types of content creation Strategic ability to see opportunities across campaigns and programs where new types of content and programs will thrive. Experience building world-class brands through premium content Experience with a variety of AI, design, analytics, and video tools. Proficiency in digital marketing tools and platforms such as Tableau, Salesforce, AEM, Google Analytics, LinkedIn Campaign Manager, Meta Ads Manager, Canva Location This role will be remote, and based in Singapore. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.  What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.