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Customer Experience Associate
RobinhoodDenver, CO, Westlake, TX (Hybrid)4 days ago
Full TimeHybridJunior
mental healthcainsurancecoachingcustomer supportrecruiting+1

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features. This role is based in our Denver, CO, and Westlake, TX offices, with In-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding in-person attendance is expected at least 3 days a week. What you'll do Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools. Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends. Grow your financial services expertise as you develop deep proficiency in Robinhood's products and a range of financial concepts. Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment. What you bring A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills. Excellent written and verbal communication skills with the ability to explain complex topics clearly. Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels. Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback. Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges. A Bachelor's degree or prior experience in the financial services industry is a plus. Experience working in a customer support environment is preferred.  Ability to work the required shift for a 24/7 model What we offer Challenging, high-impact work to grow your career. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.  Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $21.30 — $25 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $21.30 — $25 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $20.40 — $24 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the  Privacy Policy for your country of application.

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Head of Global Campaigns
AsanaSan Francisco (Hybrid)4 days ago
Full TimeHybridDirector$207,000 - $243,000 / Year
tableaumental healthcoachingmarketosalesforcesales+1

We're hiring a Head of Global Campaigns to own Asana's global pipeline engine. Lead the strategy, build, and optimize our full-funnel demand programs across enterprise and commercial segments, translating Asana's new agentic positioning into campaigns that generate real pipeline and accelerate revenue. Manage a team of Demand Generation strategists and partner closely with field marketing, partner marketing, product marketing, creative, and RevOps to own the global number for MQL marketing pipeline. As part of the Marketing team, you will join a global, revenue-driven function focused on fueling business growth and building a brand customers love. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve Define and own Asana's global demand generation strategy for corporate and enterprise segments, setting and tracking marketing-sourced pipeline targets, MQLs, SQOs, conversion rates, and campaign ROI. Architect integrated multi-channel programs that move buyers from problem identification to purchase, with a particular focus on enterprise buying committees such as CIOs, COOs, Heads of IT, and Ops leaders. Build and operate always-on demand programs alongside campaign-specific bursts for product launches, vertical pushes, and key buying seasons. Partner with content and PMM to ensure campaigns are anchored in differentiated messaging across Asana's core GTM pillars (Operations, Marketing, IT/AI, and Agencies). Lead the ABM strategy targeting Asana's highest-priority accounts, deploying intent-driven ABM platforms and partnering with paid media to optimize account penetration and pipeline velocity. Define attribution models and reporting frameworks that provide clear visibility into marketing's contribution to new logo acquisition and pipeline. Bring an AI-first approach to demand generation workflows, utilizing automation for campaign launches, optimization, content personalization at scale, and reporting. Lead, develop, and scale a high-performing demand generation team, establishing demand gen pods to drive cross-functional alignment and eliminate random acts of marketing. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Extensive experience in B2B demand generation, with a proven track record in enterprise SaaS owning marketing-sourced pipeline targets across AMER, EMEA, and APJ. Proven capability in building or materially scaling a demand generation function during a significant company growth, category shift, or platform repositioning phase. Deep hands-on expertise with ABM platforms (such as 6sense or Demandbase) and executing programs against multi-stakeholder buying committees with long sales cycles. High technical and analytical proficiency with GTM tools such as Marketo, Salesforce, and BI/attribution tools (e.g., Tableau). Data-driven decision-maker fluent in MQL-to-SQO conversion, pipeline velocity, and multi-touch attribution, with a strong ability to build performance-based business cases. Experienced people leader who thrives as a cross-functional collaborator, aligning diverse global stakeholders around shared pipeline goals without introducing bureaucracy. Strategic thinker with a distinct perspective on how AI agents change enterprise buying behavior, bringing experience marketing a comprehensive platform or operating layer rather than a standalone point solution. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $207,000 - $243,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana's Talent Network  to stay up to date on job opportunities and life at Asana.

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Underwriting Analyst
BrexBrazil (Hybrid)4 days ago
InternshipHybridMid$63,896 - $79,870 / Year
sqlcadfinancial analysisaccountingunderwritingsalesforce+2

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. Where you'll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you'll do As an Underwriting Analyst, your goal is to support our underwriting processes for our card products and grow your skills as a credit professional. This is a role that requires strong communication, time management, financial analysis, and teamwork. You will partner cross-functionally with our Sales, Customer Experience, Engineering, and Product teams to contribute to meeting organizational goals, and will have the opportunity to develop into more senior credit responsibilities over time. Responsibilities  Own and work assigned cash-based underwriting queues, including account reviews, limit changes, and credit-related requests. Evaluate customer creditworthiness and repayment capacity using bank statements, transaction data, cash-flow trends, and other business information. Analyze cash balances, revenue, burn, runway, utilization, and transaction activity to identify evolving credit risk. Make sound, risk-based recommendations within delegated authority, balancing customer impact with responsible exposure management. Clearly communicate underwriting decisions, rationale, and information requirements to internal partners and, when needed, customers. Partner with Sales, Customer Experience, Credit Policy, Risk, Data, Product, and Engineering to resolve complex cases and improve the end-to-end credit experience Identify recurring issues and opportunities to improve underwriting quality, efficiency, and consistency. Use data, spreadsheets, and AI-enabled tools to streamline routine work and surface actionable insights. Partner with cross-functional teams to improve tools and workflows that support cash-based underwriting. Requirements Passionate about credit and underwriting decisions on commercial exposures for small to large businesses Strong analytical rigor and attention to details Customer centric and passionate about thinking through customer needs and working with them while balancing risk exposures Ability to communicate technical problems in an elegant and tactful way Bonus Points Familiarity with quantitative credit risk models, probability of default (PD), and loss given default (LGD) concepts Familiarity with underwriting or credit-risk tooling and workflows. Experience using SQL, Hex, spreadsheets, or similar tools to analyze data and identify trends. Familiarity with banking regulations and global markets Experience using Salesforce or comparable case-management tools Compensation The expected salary range for this role is $63,896-$79,870 CAD however, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package Brex LLC is a wholly owned subsidiary of Capital One, N.A.   Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Senior Field Marketing Manager
BrexRemote (Fully Remote)4 days ago
InternshipFully RemoteSenior$116,000 - $165,000 / Year
project managementprocurementaccountingsalesforcesalesb2b sales+4

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Marketing at Brex Marketing tells the story of Brex to the world. From acquisition to activation, we translate product value into business results. Our team spans Revenue, Product, and Brand Marketing, and works closely with nearly every function at Brex. We move fast, experiment often, and think deeply about customer behavior. If you want your creativity to drive growth and shape perception, this is the place. What you'll do Brex is looking for a strategic, data-driven Senior Field Marketing Manager to build and lead the field marketing motion for our Commercial segment. Commercial represents one of Brex's largest growth opportunities. This role will be responsible for developing the segment strategy, identifying the markets and audiences with the greatest potential, and creating integrated programs that generate new pipeline and accelerate existing opportunities. You will operate as the marketing lead for the Commercial business, partnering closely with Sales to understand their goals, test new approaches, and build repeatable programs that can scale. Your campaigns may include executive and customer events, industry programs, direct mail, digital experiences, partner activations, webinars, account-based plays, and other creative approaches. The ideal candidate combines strong commercial judgment with hands-on execution. You are comfortable analyzing pipeline and campaign performance, presenting to Sales leadership, and managing multiple campaigns and stakeholders. Where you'll work This role will be fully remote and based in the United States. Responsibilities Own the field marketing strategy, annual plan, budget, and pipeline goals for the Commercial segment Partner with Commercial Sales leadership and set the planning rhythm across Marketing, Sales, and SDR Analyze account, pipeline, industry, geographic, and performance data to identify the highest-potential audiences Build integrated campaigns that combine in-person, digital, partner, content, direct mail, and account-based tactics Shape event strategy, from regional programs to targeted dinners. For larger experiences, partner with the Events team while owning the audience, objective, Sales plan, and pipeline outcome Test new campaign ideas, define success upfront, and turn what works into repeatable plays and documented playbooks Track results (pipeline, conversion, ROI) and present them to senior Marketing and Sales leaders Requirements 7+ years of experience in B2B field marketing, demand gen, account-based marketing, or a related role, ideally in SaaS, fintech, or another high-growth technology company Experience owning marketing strategy for a defined customer segment, region, industry, or sales organization A track record of sourcing and accelerating pipeline through integrated programs A strong understanding of the B2B sales cycle and the ability to translate Sales priorities into focused marketing strategies Fluency in marketing and pipeline metrics, including the ability to analyze campaign performance, diagnose gaps, and clearly explain results Strong project management and executive communication skills, with comfort juggling multiple programs in a fast-paced environment Willingness to travel up to 40% for events, Sales meetings, and customer programs Bonus points Experience building a field marketing motion or entering an underdeveloped segment Experience marketing to companies in the Commercial or emerging mid-market segment Familiarity with finance, fintech, spend, payments, ERP, or procurement audiences Experience using Salesforce and marketing analytics platforms to assess funnel performance and campaign impact Experience developing a business case for additional investment or team growth based on demonstrated results Compensation The expected salary range for this role is $116,000 - $165,000 . However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Fraud Strategy Associate
BrexSão Paulo (Hybrid)4 days ago
InternshipHybridJunior
pythonrailssqlsnowflakellmdata science+4

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations at Brex Operations is the backbone of Brex's mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What you'll do As a Fraud Strategy Associate, you'll own the end-to-end integrity of Brex's fraud and risk ecosystem across credit, deposit, and card payment rails. You'll find patterns, trace root causes, and build the detection logic, automations, and reporting that keep fraud in check without adding friction for customers. You'll design your own solutions, see fraud across every product vertical, and partner with Risk, Data Science, Engineering, and Product to build prevention into the product itself.  Where you'll work This role will be based in our Sao Paulo office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Strategic Analysis & Detection Data Mining: Use SQL and Python to mine large-scale data, and apply LLM-based tools to detect and automate the identification of fraudulent patterns across credit, deposit, and card payment rails. Vendor and Rule Optimization: Design and refine automated detection logic to proactively mitigate risk while maintaining a frictionless experience for legitimate customers. Emerging Threat Intelligence: Stay ahead of industry trends and regulatory shifts to rapidly deploy new defensive strategies against novel fraud vectors. Operational Excellence & Process Ownership Workflow Architecture: optimize the internal processes for fraud investigations, ensuring operational discipline, case visibility, and high-fidelity documentation. Cross-Functional Collaboration: Serve as the strategic bridge between Risk Leadership, Analytics, Data Science, Engineering, and Product teams to integrate fraud-prevention infrastructure into the core product lifecycle. Tooling & Infrastructure: Define and manage the technical requirements for internal AI-driven tools and third-party risk-reduction platforms. Metrics, Reporting & Performance KPI Management : Define and monitor key performance indicators (KPIs) such as false positive rates, fraud capture rates, and operational turnaround times. Executive Dashboards : Build and maintain scalable reporting suites to provide real-time visibility into fraud exposure and program effectiveness for senior stakeholders. Impact Assessment : Conduct deep-dive post-mortems on fraud incidents to quantify financial impact and recommend structural process improvements. Requirements Technical Mastery: Capable with SQL and/or Python for data wrangling, statistical modeling, and automation. Industry Experience: 3+ years of experience in fraud strategy, risk operations, or data-driven business operations within a financial services or high-growth fintech environment. Operational Mindset: Proven ability to build scalable processes and manage complex projects from data exploration through to operational rollout. Communication: Exceptional ability to synthesize complex analytical findings into clear, executive-level strategic narratives. Bonus Points Advanced Certification: Certified Fraud Examiner (CFE) designation. Experience with Snowflake, Salesforce, and data visualization platforms like Hex. Experience managing fraud risk and operational workflows for products spanning multiple geographic jurisdictions. Experience utilizing AI tools to enhance internal operational efficiency.   Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Engineering Manager, Salesforce
BrexNew York, NY, San Francisco, CA, São Paulo, Seattle, WA, Vancouver (Hybrid)4 days ago
InternshipHybridLead$240,000 - $300,000 / Year
javascriptci/cdagilescrumunit testingarchitecture+4

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders. What you'll do As a Salesforce Lead, you will be responsible for designing, testing, implementing, and supporting the Salesforce PaaS/Saas at Brex. You will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including: Sales, Marketing, Customer Experience, Customer Account Management, IT and core business processes. We're searching for someone with a record of success aligning business processes with Salesforce best practices, translating business requirements into technical specifications, and implementing the solutions.  Where you'll work This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work collaboratively with functional business units and help translate business requirements into logical technical designs; defining technical solutions in Salesforce.com to support business work processes and bring the design to life through declarative or programmatic solutions Participate in cross-functional teams that address strategic business issues across departments (Marketing, Sales, Operations, Support, and others as needed) aligning business processes with Salesforce best practices Coordinate the evaluation, scope and completion of new development requests Use advanced declarative and programmatic tools to design, build, test, deploy, and support Salesforce solutions  Coding and development according to current industry standards and best practices Manage change management and deployment process for Salesforce code base Conduct code reviews for ongoing projects to ensure high code quality and design patterns are followed Requirements 7+ years of progressive experience in Salesforce development with Salesforce implementations in a complex B2B environment Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong interpersonal and relationship-building skills with the ability to work with key stakeholders across the organization; manage laterally and upward Ability to communicate effectively with diverse people and individuals at various levels within the organization Familiarity with advanced Apex programming concepts including core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations and effective unit testing Experience with Salesforce APIs to integrate Salesforce with other tools and third-party applications Expertise using key Salesforce core programming languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs) Experience with CI/CD and deployment techniques in Salesforce English proficiency/fluency, both written and speaking (note: interviews will be conducted in English) Bonus points Salesforce certifications (Platform Developer I, Platform Developer II, Architect) Experience building Slack applications and integrating with Slack Experience working in a SCRUM or Agile methodology  Previous non-Salesforce software engineering experience University or College Degree in Computer Science, Software Engineering or related experience Front-end development experience with HTML, CSS, and the Lightning Design System Experience as a Salesforce Administrator or Business Analyst Compensation The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Engineering Manager, Salesforce
BrexNew York, NY, San Francisco, CA, São Paulo, Seattle, WA, Vancouver (Hybrid)4 days ago
InternshipHybridLead$240,000 - $300,000 / Year
javascriptci/cdagilescrumunit testingarchitecture+4

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders. What you'll do As a Salesforce Lead, you will be responsible for designing, testing, implementing, and supporting the Salesforce PaaS/Saas at Brex. You will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including: Sales, Marketing, Customer Experience, Customer Account Management, IT and core business processes. We're searching for someone with a record of success aligning business processes with Salesforce best practices, translating business requirements into technical specifications, and implementing the solutions.  Where you'll work This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work collaboratively with functional business units and help translate business requirements into logical technical designs; defining technical solutions in Salesforce.com to support business work processes and bring the design to life through declarative or programmatic solutions Participate in cross-functional teams that address strategic business issues across departments (Marketing, Sales, Operations, Support, and others as needed) aligning business processes with Salesforce best practices Coordinate the evaluation, scope and completion of new development requests Use advanced declarative and programmatic tools to design, build, test, deploy, and support Salesforce solutions  Coding and development according to current industry standards and best practices Manage change management and deployment process for Salesforce code base Conduct code reviews for ongoing projects to ensure high code quality and design patterns are followed Requirements 7+ years of progressive experience in Salesforce development with Salesforce implementations in a complex B2B environment Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong interpersonal and relationship-building skills with the ability to work with key stakeholders across the organization; manage laterally and upward Ability to communicate effectively with diverse people and individuals at various levels within the organization Familiarity with advanced Apex programming concepts including core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations and effective unit testing Experience with Salesforce APIs to integrate Salesforce with other tools and third-party applications Expertise using key Salesforce core programming languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs) Experience with CI/CD and deployment techniques in Salesforce English proficiency/fluency, both written and speaking (note: interviews will be conducted in English) Bonus points Salesforce certifications (Platform Developer I, Platform Developer II, Architect) Experience building Slack applications and integrating with Slack Experience working in a SCRUM or Agile methodology  Previous non-Salesforce software engineering experience University or College Degree in Computer Science, Software Engineering or related experience Front-end development experience with HTML, CSS, and the Lightning Design System Experience as a Salesforce Administrator or Business Analyst Compensation The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Engineering Manager, Salesforce
BrexNew York, NY, San Francisco, CA, São Paulo, Seattle, WA, Vancouver (Hybrid)4 days ago
InternshipHybridLead$240,000 - $300,000 / Year
javascriptci/cdagilescrumunit testingarchitecture+4

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Engineering at Brex Engineering at Brex is about building systems that scale with speed and intention. Our teams span Software, Data, Security, and IT, and operate with high autonomy and deep collaboration. We tackle hard technical problems, own our outcomes, and push for excellence at every level — from architecture to deployment. It's an environment where engineering is a craft, and builders become leaders. What you'll do As a Salesforce Lead, you will be responsible for designing, testing, implementing, and supporting the Salesforce PaaS/Saas at Brex. You will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes including: Sales, Marketing, Customer Experience, Customer Account Management, IT and core business processes. We're searching for someone with a record of success aligning business processes with Salesforce best practices, translating business requirements into technical specifications, and implementing the solutions.  Where you'll work This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities Work collaboratively with functional business units and help translate business requirements into logical technical designs; defining technical solutions in Salesforce.com to support business work processes and bring the design to life through declarative or programmatic solutions Participate in cross-functional teams that address strategic business issues across departments (Marketing, Sales, Operations, Support, and others as needed) aligning business processes with Salesforce best practices Coordinate the evaluation, scope and completion of new development requests Use advanced declarative and programmatic tools to design, build, test, deploy, and support Salesforce solutions  Coding and development according to current industry standards and best practices Manage change management and deployment process for Salesforce code base Conduct code reviews for ongoing projects to ensure high code quality and design patterns are followed Requirements 7+ years of progressive experience in Salesforce development with Salesforce implementations in a complex B2B environment Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity Strong interpersonal and relationship-building skills with the ability to work with key stakeholders across the organization; manage laterally and upward Ability to communicate effectively with diverse people and individuals at various levels within the organization Familiarity with advanced Apex programming concepts including core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations and effective unit testing Experience with Salesforce APIs to integrate Salesforce with other tools and third-party applications Expertise using key Salesforce core programming languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs) Experience with CI/CD and deployment techniques in Salesforce English proficiency/fluency, both written and speaking (note: interviews will be conducted in English) Bonus points Salesforce certifications (Platform Developer I, Platform Developer II, Architect) Experience building Slack applications and integrating with Slack Experience working in a SCRUM or Agile methodology  Previous non-Salesforce software engineering experience University or College Degree in Computer Science, Software Engineering or related experience Front-end development experience with HTML, CSS, and the Lightning Design System Experience as a Salesforce Administrator or Business Analyst Compensation The expected salary range for this role is $240,000 - $300,000. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a  brex.com  domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Senior Software Engineer
MongoDBNew York City (Hybrid)4 days ago
Full TimeHybridSenior
javascriptjavagoawsazuregoogle cloud+7

The database market is massive and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. The MongoDB Cloud Services Team is a diverse group of contributors working together to help our users manage MongoDB at global scale. The Cloud Team is responsible for MongoDB Atlas: our database as a service offering, and fastest growing product, which allows users to deploy fault-tolerant, globally distributed MongoDB clusters in just minutes. The Backup Team delivers essential infrastructure to help our customers in their hour of need - providing the ability to quickly restore a massive, distributed database to any point in time at the click of a button. The Backup Team's mission is to make MongoDB backup more reliable, faster, and also cheaper.  This team is responsible for the Backup Agent (Go), the extensive server-side infrastructure (Java) which manages 100s of TB of data and processes billions of operations per day, and the user interface (Javascript)  that customers use to manage their backups.  Common project themes are performance, scaling, and ease of use.  We are looking to speak to candidates who are based in New York City for our hybrid working model. We're looking for someone who is Skilled at writing large-scale, distributed backend systems in a compiled language (Java, C#, Go, etc.) Fond of chasing down tough problems in a distributed systems environment Cool under pressure - has wrangled production crises, and secretly finds this a little fun Experienced with Linux, and able to correlate application performance problems with underlying hardware limits Comfortable working across the stack of a modern web application Always striving to expand their knowledge Curious, collaborative and intellectually honest  Responsibilities Work closely with product teams, considering the user's perspective while helping the team achieve success Collaborate with team members over best practices and core concepts Hold yourself accountable to your actions, maintaining the balance between accomplishing goals with research & development Own our core values and adhere to them in your work, and Stay up to date with best practices in web engineering  Success Measures A Software Engineer will be successful in this role when they Are open, honest and willing to contribute and collaborate with others Develop confidence in finding their way across the platform Can take responsibility for the planning and execution of a major feature, representing Engineering when working with Product and Design Are willing to learn and contribute to all parts of the stack Are resolute in their approach to problem solving, balancing the needs of their team with the willingness to get to the bottom of issues About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 3273588951 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $0.01 — $0.01 USD

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Senior Manager, Event Operations
Full TimeHybridSenior
awsazuregoogle cloudmongodbtableaujira+5

The Sr. Manager, Event Operations, leads the operating model behind MongoDB's global Strategic Events portfolio. Reporting to the Director of Global Strategic Events, this leader owns the processes, platforms, planning cadence, and measurement framework that turn portfolio strategy into consistent, high-quality execution at scale, and leads the team that runs them. This role is for an event operations leader who has run events hands-on and is ready to design how a global events function operates: how work is prioritized and resourced, how technology and AI are applied, and how event impact is measured and reported to senior leadership. You will build the operating model that allows Strategic Events to grow its reach and impact without a proportional increase in resources. We are looking to speak to candidates who are based in Dublin for our hybrid working model. What You'll Do Lead and develop the Strategic Events Operations team. Set priorities, define roles and performance standards, coach and develop team members, and hold a consistent bar for quality and execution across every program in the portfolio Design and own the event operating model. Define the intake, workflows, governance, service levels by event tier, and operating rhythms that the Strategic Events team and its partners run on. Build the playbooks and standards that make execution repeatable across regions and event types Translate strategy into execution. Partner with the Director of Global Strategic Events to turn portfolio strategy into team standards, event execution plans, and resourcing models Own the events technology and data ecosystem. Be accountable for the project management tools (e.g., Wrike, JIRA), event and registration platforms (e.g., Cvent, Luma), and reporting systems the team relies on. Decide what to standardize, integrate, automate, or retire Build and govern agentic workflows in production. Identify where AI agents and automation can take on work across planning, registration, reporting, and stakeholder communications, and design, deploy, and maintain those workflows at scale. Define where agents can act autonomously and where human review or approval is required, measure their impact on speed, quality, and team capacity, and lead the team in operating and evolving them Plan capacity and manage the global events calendar. Run capacity planning, balance workload against company priorities, and surface resourcing risk early so it never becomes a delivery problem Drive measurement and reporting. Partner with Marketing Ops to define the metrics, lead-flow tracking, and post-event reporting used across first- and third-party events, and synthesize results into clear recommendations for senior stakeholders Act as the operations partner to Sales, Marketing, and Partner teams. Work through competing priorities, budget trade-offs, and process gaps directly, and keep stakeholders aligned on how Strategic Events works and what to expect Continuously improve how the work gets done. Redesign roles, consolidate tools, and rebuild processes so the team can take on more with the resources in place. Make the call and see it through to implementation Qualifications 8+ years in event operations, event marketing, or marketing operations, ideally in B2B SaaS or enterprise technology, with progressive scope and strategic impact Experience leading and developing people in an events, marketing, or program operations environment, including setting priorities, coaching, and raising the standard of work A track record of designing operating models, processes, or playbooks for an events or marketing organization that were adopted across teams and sustained over time Deep expertise with event and registration platforms, project management software, and AI tooling Hands-on experience applying AI and automation to operational workflows, and leading a team to make them part of everyday work Strong analytical skills and fluency with data tools such as Tableau and Salesforce, with the ability to turn event and pipeline data into recommendations for senior stakeholders Proven ability to influence and align stakeholders across functions, seniority levels, and time zones without relying on constant escalation Excellent written and verbal communication, with strong meeting management and follow-through PMP or CPM a plus About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273544074

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Manager, Client Platform Engineering
MongoDBNew York City (Hybrid)4 days ago
InternshipHybridMid
pythonswiftbashpowershellawsazure+18

We are looking for a Manager, Client Platform Engineering to own MongoDB's endpoint platform worldwide. You'll lead a globally distributed team responsible for macOS, Windows, and Linux endpoints, mobile device and application management, zero-touch provisioning, on-time operating system and patch delivery, and the endpoint telemetry that tells us how the fleet is performing for the people using it. You'll partner with InfoSec to harden the endpoint estate, and build and grow a team of passionate, curious experts in this space. This role combines deep hands-on end user computing expertise with the people leadership and judgment to set technical direction and communicate risk and strategy to stakeholders. What You'll Do   Own the worldwide endpoint architecture and roadmap for macOS, Windows, Linux, and mobile, including management platform strategy, configuration-as-code, application packaging and self-service, and zero-touch provisioning   Lead the release calendar and deployment ring strategy for every endpoint operating system, delivering major and minor updates on time to a published compliance target, with tested rollback and a clear exception path   Administer and evolve MongoDB's endpoint management stack across MDM and UEM platforms, including declarative device management (DDM) on macOS and Windows Autopilot and Autopatch on Windows 11   Own mobile strategy end to end for corporate-owned and BYOD devices across iOS and Android, balancing data protection against an enrollment experience employees will accept MDM where enrollment is appropriate, MAM and app protection policies where it is not   Build and operate MongoDB's Endpoint Digital Employee Experience program: instrument the fleet, define the DEX metrics and SLOs we hold ourselves to, and drive proactive remediation that resolves issues before employees notice them   Partner with InfoSec to implement and continuously improve endpoint security controls, including hardening baselines, patch and vulnerability remediation SLAs, disk encryption and key escrow coverage, device trust, and Conditional Access   Serve as a senior technical escalation point (L3) for complex endpoint issues across the organization   Build automation to reduce manual endpoint operations work and improve reliability and observability, holding the team to configuration-as-code, peer review, and staged rollout   Act as a technical advisor for MongoDB's relationships with endpoint management, DEX, and hardware vendors, and own the endpoint tooling and licensing budget   Hire, coach, and retain a globally distributed team of EUC engineers, and contribute to a culture of technical excellence and self-service Responsibilities   Ensure MongoDB's global endpoint fleet remains reliable, secure, compliant, and scalable across every platform and region as the company grows   Deliver operating system rollouts on time, every cycle, across macOS, Windows, and Linux endpoints   Reduce risk and technical debt across endpoint management, patching, and device lifecycle   Build and maintain a high-performing international team, and develop engineers into recognized experts in this space   Communicate endpoint strategy, risk, and incidents clearly to technical and non-technical stakeholders   Uphold strong engineering practices across endpoint documentation, automation, and change management   Balance long-term platform architecture work with day-to-day operational support   Define, publish, and manage the team against the metrics for the service Minimum Requirements   Bachelor's degree in computer science or equivalent practical experience   8+ years of experience in end user computing, client platform engineering, or endpoint and modern workplace engineering, including 3+ years hiring and leading engineers   Proven experience owning a fleet of several thousand endpoints across multiple countries and time zones   Hands-on depth across all three desktop platforms, not oversight of them: macOS managed through a modern MDM (Jamf Pro, Iru/formerly Kandji, Microsoft Intune, or Omnissa Workspace ONE) with Apple Business (formerly Apple Business Manager) and Automated Device Enrollment; Windows 11 managed through Intune, Windows Autopilot, and Windows Autopatch; Linux endpoints managed as code with Ansible, Fleet, or equivalent   A current understanding of Apple's declarative device management (DDM) model and what its adoption means for software update enforcement, Platform SSO, and configuration and app delivery   Experience with both mobile management models: MDM for corporate-owned devices and MAM/app protection for BYOD, including Intune App Protection Policies, Android Enterprise work profile, and Apple User Enrollment with Managed Apple Accounts   A demonstrated record of delivering major OS rollouts on schedule, with a defined ring strategy, compatibility gating, communications plan, exception process, and rollback path   Experience instrumenting endpoints with a DEX or telemetry platform such as Nexthink, Lakeside SysTrack, ControlUp, 1E, Aternity, Intune Advanced Analytics, or osquery/Fleet, defining a score or SLO from it, and using it to resolve issues proactively   Scripting skills for endpoint automation using infrastructure as code, with fluency in at least one of Bash, Python, Swift, or PowerShell and comfort with Git-based workflows   Experience partnering with InfoSec, Identity, IT Service Delivery, and Workplace teams on cross-functional endpoint initiatives   Experience leading engineers across multiple regions, with a clear approach to coverage, escalation, documentation, and asynchronous decision-making   Excellent communication skills, with the ability to explain complex technical topics to a wide range of audiences   Experience with endpoint documentation and reporting such as fleet compliance dashboards, configuration baselines, and operational runbooks   There will be requirements from time to time to work across multiple time zones as required by the business, including travel Preferred Qualifications   Jamf Certified Expert, Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent endpoint management certification   Visible standing in the endpoint community — MacAdmins Slack, Jamf Nation, Midwest Management Summit, Penn State MacAdmins — or open-source contributions to projects such as Munki, Installomator, Nudge, swiftDialog, or osquery   Experience supporting a heavily technical employee population, including software engineers with elevated-privilege, virtualization, and local developer and AI tooling needs   Experience with cloud identity and device trust platforms such as Okta and Microsoft Entra ID, and with Conditional Access policy design   Familiarity with ITSM practice, service ownership, and Experience Level Agreements (XLAs) alongside traditional SLAs   Experience owning endpoint tooling budget, vendor relationships, and licensing at scale   Experience mentoring other endpoint or systems engineers Success Measures   In 3 months, you will: Be fully onboarded with a thorough understanding of MongoDB's endpoint estate and policies, have met your team and key partners in every region, and have delivered a written assessment of the worldwide fleet — platform coverage, compliance posture, tooling, gaps, and top risks — with a prioritized plan and any approved roles actively in flight   In 6 months, you will: Have your team at or above 90% of the approved hiring plan, have published the EUC service metrics and SLOs (OS and patch compliance, zero-touch provisioning rate, mean time to provision, DEX score, self-service resolution rate), have shipped at least one major OS release on schedule under a defined ring strategy, and have closed the highest-priority gaps identified in your assessment   In 12 months, you will: Be recognized as the senior owner of MongoDB's global endpoint platform, operating a fully staffed, high-performing international team; consistently meeting your published OS and patch compliance targets across macOS, Windows, and Linux; running a measurable proactive remediation program with a demonstrated reduction in endpoint tickets per employee; and owning a twelve-month endpoint roadmap that InfoSec, IT, and Engineering leadership have endorsed Location & Travel:   This role is based in Palo Alto / San Francisco, CA, and candidates should be located within reasonable commuting distance of our Palo Alto and San Francisco offices   The team operates with a flexible work arrangement, with in-person collaboration typically occurring 1–2 times per week   This role involves travel and regular work across time zones to lead a globally distributed team and to support global office and regional IT initiatives About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 3273589108 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $0.01 — $0.01 USD

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Services Sales Manager, Professional Services, Sydney
InternshipOn-siteMid
gocloudflarecajournalismcrmsales+1

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Sydney, Australia The Services Sales Manager (SSM) is a dynamic sales professional, passionate about technology evangelism and developing custom services solutions to drive business growth. This role owns sizing the service component of a Cloudflare opportunity. The SSM takes the technical solution and the customer requirements to deliver a Professional Services commercial proposition presenting customers with a clear line of sight from the solution to measurable business value, and giving sales teams the technical credibility to close. A core objective of the SSM is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes. The SSM works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing  a comprehensive services wrapper tailored to meet each customer's unique needs. The SSM maintains close working relationships across the organisation, partnering directly with the Account Teams, Specialist Sales, as well as establishing strong connections with Delivery teams, Global Delivery Practices, and other subject matter experts within Cloudflare Professional Services. The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations, ensuring they leverage maximum value from the portfolio. Your Impact Collaborate with sales teams to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services. Showcase our delivery capabilities, IP, and expertise through compelling success stories that demonstrate how we solve customer needs. Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios Collaborating with Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services. Collaborating with the Sales team to drive business growth for Cloudflare Services in your aligned territory. Your Experience  Proven track record in service sales preferably with delivery experience, working within an IT or Cyber Security services organization Self–motivated and detail–oriented Strong written, verbal and presentation skills Demonstrated experience in discovery/scope definition workshops with cross–functional internal and customer resources to prepare current state/future state roadmaps and services proposals. Experience of working across multiple regions. Cybersecurity experience preferred. Experience and familiarity with using SFDC or similar CRM tools Cloudflare Platform experience will be an extra asset The Team Our sales team members work hand-in-hand with large organisations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Cloudflare that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development.  As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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