Find Your Dream Career

  About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: Gusto's looking to bring on several Staff Product Designers across our Money and HR Experience product organizations. These teams sit on some of the highest-stakes, most AI-native surfaces at Gusto, where small businesses make financial and people decisions that carry real impact, and where getting the experience right is what builds durable trust. That's exactly why judgment, taste, and craft matter here. As a Staff Product Designer, you'll own experiences end to end within a specific domain, turning ambiguity into clear, trustworthy products and helping define patterns that don't yet exist at Gusto. You'll be deeply embedded in the product quartet, driving design decisions in partnership with Product Managers and Engineers, and demonstrating high craft and storytelling every step of the way. This is one job posting for five open roles in Gusto Money, Banking, and HR Experiences product orgs. You'll be matched to the opportunity that best fits your strengths and interests. Here are the teams currently hiring: Consumer Banking: Consumer Banking builds financial products for the millions of employees paid through Gusto, anchored to Gusto Wallet — spend accounts, savings goals, paycheck splitting, and on-demand access to earned wages. Because Gusto runs payroll, the team sits at the source of income itself, helping workers smooth cash flow between paychecks, save automatically, and avoid predatory alternatives like payday lenders and overdraft fees. One of the fastest-growing engines in Gusto Banking, it moves at a startup pace while incubating 0→1 foundational technology in a regulated space where trust, reliability, and craft are everything. Gusto Money: MoneyOS is the team within Gusto Money focused on helping small businesses better understand, manage, and improve their financial position. This is an especially exciting moment for the team. The space is still taking shape, which means there's real room to define the product, the patterns, and the customer expectations. MoneyOS works at the intersection of product strategy, financial systems, customer trust, and emerging AI-native ways of building—making it a strong fit for a designer who wants to have outsized influence on both what we build and how we build it. HR Experiences (HRX): HRX helps small businesses get expert HR help right inside the product — a customer simply says what they need, and Gusto takes the action, answers the question, or brings in a human expert when the stakes are high. You'll design AI-native experiences across a two-sided service — the everyday self-serve moments, the AI that guides and does the work, and the human HR experts who step in when it matters most — so it all feels like one Gusto, in a domain where judgment and trust matter enormously. Retirement: The Retirement team is helping shape a product that recently joined Gusto, with plenty of room for design to influence how the two experiences come together. Small businesses often avoid offering 401(k) plans because they seem complex, burdensome, and costly. This team designs intuitive, end-to-end experiences that help employers choose, manage, and track the right 401(k) plan for their business, while supporting financial wellness and smarter savings strategies for their employees. By evolving out-dated forms of 401(k) planning, this team seeks to make retirement benefits approachable and meaningful.    Here's what you'll do day-to-day: Own design end to end in your domain — from framing ambiguous problems to shipping high-craft, accessible experiences that hide the underlying complexity from customers. Shape goals, priorities, and roadmap in partnership with your PM and engineering lead, balancing customer trust, business value, and technical realities. Translate ambiguous, often 0→1 strategy into clear scopes, flows, and interaction patterns — including patterns that don't yet exist at Gusto. Design the experience of AI thoughtfully — representing uncertainty, surfacing errors gracefully, preserving customer agency, and knowing when a human should step in. Ground your decisions in customer insight, leading or partnering on research, competitive audits, and hypothesis-driven exploration in high-stakes, sometimes compliance-sensitive domains. Raise the craft and systems bar, evolving Gusto's design system where existing patterns fall short. Work in fast cycles and use AI tools in your own practice — set a clear target, prototype and ship real things to customers, and let what you learn sharpen the direction. Here's what we're looking for: 6+ years of product design experience owning and shipping end-to-end work, ideally in B2B SaaS, fintech, or another high-trust domain, with strong craft across web. Experience designing AI-enabled or conversational experiences shipped to real users, and you can speak concretely to how you handled uncertainty, errors, and human override. Comfort with ambiguity and 0→1, you frame the problem, scope the work, and move forward without waiting for perfect information. Strong systems thinking, you use and contribute to a design system and know when to evolve it. Judgment to evaluate and direct AI outputs, when to use them, when to override them, and how to raise the bar, especially where the cost of being wrong is high. Strong collaboration and communication across design, product, engineering, and data. Bonus points Experience in a high-stakes or regulated domain, fintech, financial services, HR, compliance, legal, or healthcare. Hands-on experience designing AI-driven or agentic product experiences, shaping how an AI or agent behaves, communicates, and hands off to a human. Service-design fluency across two-sided or multi-stakeholder products: real journey mapping and blueprinting with operational handoffs, not workshop exercises. Helped lead a team's shift to AI-native workflows, and can speak to what changed about the work itself, not just the tools. Background contributing to AI governance, evaluation practices, or AI experience design patterns. Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver, and $177,000/yr to $222,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.  When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.  Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to  Gusto's Applicant Privacy Notice .

  About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: We're looking for a Head of Internal Controls to join Gusto's Finance, BizOps & Strategy team. This leader will partner with accounting and technical leaders to build and scale a forward-thinking internal controls environment that supports Gusto's growth and operational maturity. As the Head of Internal Controls, you will lead Gusto's controls program across business process controls and IT controls. The scope includes the proprietary and third-party systems supporting Gusto's payroll, health benefits, retirement, and other financial products. You will build the team, set the program's strategy, and embed practical controls into how Gusto's products, systems, and financial processes are designed and operated. You will also define what an AI-forward internal controls function can look like, both by applying AI to controls work and by establishing oversight of AI-enabled financial processes and software development. The ideal candidate is a hands-on controls leader who has built or scaled an ICFR program and led experienced teams. They can engage collaboratively with accounting and technical leaders, understand proprietary systems and complex data flows, and translate risk into controls that support the business without creating unnecessary operational burden. Here's what you'll do day-to-day: Build and lead Gusto's internal controls function, bringing business process controls and IT controls together under a single program and developing the team needed to support both areas. Own Gusto's risk-based ICFR framework across financial processes and the systems and data that support them, including scoping, control design, documentation, testing, issue evaluation, and remediation. Strengthen the control environment supporting Gusto's complex operations, proprietary systems, and evolving products. Partner early with Accounting, Finance, Product, Engineering, Data, Security, and Risk to build control and auditability into new products, systems, and processes without creating unnecessary manual work or disruption. Set the vision for an AI-forward internal controls function, using AI and automation to rethink how risk is identified, evidence is evaluated, and controls are tested and monitored. Establish practical oversight for risks introduced by AI-enabled financial processes and software development. Lead the relationship with external auditors, ensuring alignment on risk, scope, testing, evidence, and remediation. Establish clear governance and accountability for internal controls, including training across Gusto and reporting to senior management and the Audit Committee on the program's health and effectiveness. Here's what we're looking for: 12+ years of progressive experience in a Big 4 accounting firm, internal audit, or SOX compliance role program in a complex, scaling organization with professional certifications like CIA or CISA.  5+ years of people leadership experience, with a track record of hiring, coaching, and developing experienced controls professionals and distributing judgment and institutional knowledge across a team. Deep knowledge of US GAAP, the COSO framework, and the requirements supporting management's ICFR assessment and external auditor attestation. Breadth across business process controls and IT controls, with depth in at least 1 discipline and the judgment to lead experienced specialists across both. Experience in a technology-driven environment with proprietary applications, automated controls, complex data flows, high transaction volumes, and evolving products. Experience in fintech, payments, payroll, or financial services is preferred. A builder who can establish a long-term strategy and operating model while remaining close enough to the work to resolve ambiguous risks, challenge conclusions, and guide remediation. The ability to influence senior leaders, translate technical and financial risks into practical decisions, and work credibly with Product, Engineering, external auditors, and the Audit Committee. An AI-forward mindset. You are already experimenting with AI and automation to improve how internal controls work, from risk identification and evidence evaluation to testing and monitoring. A practical understanding of how AI changes the control environment, including the risks introduced by AI-generated code and AI-enabled financial processes, and the ability to partner with Engineering and business teams to establish practical oversight. CPA, CIA, CISA, or a comparable professional certification is preferred. Our cash compensation amount for this role is between $188,510 - $232,496/year in Denver and between $221,275 - $272,906/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you neither. Because of this, the title on this posting may look different from what you'd expect based on the scope and seniority of the role, and from how similar roles are typically titled elsewhere. If you have questions about how this role compares to your current title or level, your recruiter can help translate. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.  When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. Reliable, consistent presence: We expect regular and predictable attendance, whether you're working in-office, hybrid, or fully remote, so that you stay closely connected to your team, customers, and stakeholders in real time and ensure colleagues and customers receive the timely support and responsiveness they deserve. Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.  Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you. Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer . Personal information collected and processed as part of your Gusto application will be subject to  Gusto's Applicant Privacy Notice .

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work. Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems. Play an active role in hiring, mentoring and career development of other engineers Raise the bar for technical standards, performance, reliability, and operational excellence What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created Significant, demonstrated impact that your work has had on the product and/or the teams Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) You will have experience with Distributed systems 2+ years of experience as the primary technical leader for a team Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.   #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

About the Role MongoDB is looking for a Senior InfoSec Analyst to join our Computer Security Incident Response Team. You will detect, investigate, and respond to security events across our corporate and cloud environments. You'll act as a technical lead on incidents, mentor analysts, and work with Engineering, IT, Legal, and Privacy teams to reduce risk. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What You'll Do Lead investigations from triage through containment, scoping, remediation, and postmortem for security events Analyze logs, endpoint telemetry, and cloud and SaaS audit data to distinguish true positives from false positives and reconstruct attacker or user activity timelines Investigate credential and secret exposure, endpoint detections, phishing, data exposure, and policy violations such as unauthorized tool or AI usage Automate repetitive response work using scripting and APIs, including enrichment, ticketing, and notification workflows Maintain runbooks, playbooks, and severity and escalation standards Contribute to employee-facing security guidance and awareness Mentor junior analysts and help raise the team's investigative and communication standards What We're Looking For 5+ years in security operations, incident response, detection engineering, or a related field Hands-on experience leading incidents end to end, including clear stakeholder communication during and after an event Strong log analysis skills in a SIEM and fluency with EDR tools Working knowledge of cloud security (AWS, GCP, or Azure), identity and access management, and SaaS security Solid understanding of attacker techniques and frameworks such as MITRE ATT&CK Ability to prioritize and make sound decisions under ambiguity and time pressure Strong written communication, including incident reports and executive-ready summaries Nice to Have Experience integrating LLM or AI tooling into security workflows, or assessing AI-related risk Familiarity with incident management platforms and Jira-based workflows Relevant certifications (GCIH, GCFA, GCIA, CISSP, or similar) Bachelor's degree in a related field or equivalent experience About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Requisition ID 3273576036

The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You'll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You'll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions Internal Collaboration & Customer Advocacy Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB's product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region What You Will Bring Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 426476   MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $97,000 — $190,000 USD

We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team. In this role, you will manage managers and foster the growth and success of both our customers and team members. As the Director of Customer Success for the UKI, you will drive the recruitment, coaching, mentoring, and development within the region, empowering our high-touch Customer Success teams to deliver exceptional value to customers, hone their skills, and advance their careers. Beyond talent development, you will be responsible for designing and executing strategies to boost customer retention and satisfaction, identify expansion opportunities, and enhance customer adoption of MongoDB. Your role will involve close collaboration with senior leaders across the go-to-market (GTM) ecosystem, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support. We are looking to speak to candidates who are based in London for our hybrid working model. We're looking for someone with: Bachelor's degree, technical degree preferred 7+ years people management experience 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles 10+ years experience working within or supporting large enterprises Experience leading leaders  A passion for hiring, developing and retaining a team of managers; your team's success is your top priority Experience setting org/geo-wide direction for customer success programs and allocating resources to drive operations in alignment with the strategy Track record of leading fast-growing teams and using data to drive initiatives and inform decision-making processes that impact long-term company operations and success Experience as a CS leader managing executive level internal and external stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (Sales, Marketing, Support, Product, etc.) on strategic GTM and company-wide initiatives Demonstrates ability to communicate a compelling vision and motivating a team to deliver excellent results in a fast paced environment Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL databases is a plus but not required The ability to navigate ambiguity with perseverance, positivity, and a clear point of view.  An adaptable mentality. You thrive in an ever-changing environment and continuously seek to improve yourself, your team, and your processes Outstanding verbal and written communication skills, with the ability to present to a diverse audience both internally and externally Role Overview & Key Responsibilities People Leadership: Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team Execution: Define and adhere to a set of analytical metrics to guide the team's direction; achieve quarterly and long-term targets Build Programs: Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption Executive Presence and Communication: Cultivate and maintain relationships across MongoDB teams, organizations, and offices About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273572924

This role sits within our Digital Customer Success team. This team exists to manage and evolve how we serve customers through digital and agentic experiences. The team helps MongoDB deliver a consistent, personalised and relevant experience using data, lifecycle programmes, automation, and human judgement where it matters most.  We are looking for a Digital Success Manager to foster high-impact customer relationships at scale by leveraging data, automation, and digital channels to deliver tailored, value-led experiences. Blending strategic insight with digital programmes, you will advance our Digital-First strategy and achieve key organizational goals. Serving as a subject matter expert across a high volume of low-to-mid-tier accounts, you will build deep knowledge of the long tail of your assigned region, analyzing retention trends and uncovering new ways to add value. Rather than conducting traditional 1:1 meetings, you will drive customer outcomes using scalable digital check-ins, automated health-score triggers, and 1:many outreach, stepping in personally as the human-in-the-loop escalation point when judgment, nuance, or a personal touch is needed. Because this role is still evolving, we seek an entrepreneurial self-starter who is curious, driven, and excited to take initiative, someone who is knowledgeable and excited about AI and uses it hands-on to accelerate their work, run their own research, and manage their own programmes,  but also understands its limitations. In this role you will partner closely with sales and cross-functional teams to shape the future of Digital Customer Success. We are looking to speak to candidates who are based in Gurugram/Bengaluru for our hybrid working model. Who You Are Our ideal candidate thrives in dynamic environments, is passionate and knowledgeable about AI, and brings strong analytical skills paired with a deep, customer-centric mindset. You are: Regional Expert & Escalation Point: Deep, long-tail knowledge of your assigned region, you know the accounts, patterns, and risks well enough to be the human-in-the-loop escalation point when automated programmes need judgment or a personal touch AI-Native & Hands-On: Genuinely excited and knowledgeable about AI, and you use it in your day-to-day work, building your own dashboards, running your own research, and managing your own programmes rather than waiting on others to build the tooling for you Curious & Driven: Self-directed, endlessly curious, and always looking for the next insight, improvement, or opportunity to add value Independent, Yet a Great Partner: Comfortable working independently and owning your patch, but equally strong at partnering, especially with long tail sales teams, to understand customers and co-design programmes together Data-Driven & Analytical: Skilled at analyzing customer trends and data to unlock value and optimize customer outcomes at scale Digital Channels Specialist: Experienced in using scalable 1:many digital engagement models and outreach strategies to connect with customers effectively Strategic Thinker: Able to translate customer insights into strategic initiatives that advance Digital-First goals and drive long-term success What You'll Do: Serve as the face of Digital CS for your region, building deep knowledge of the long tail of your assigned region and acting as the key domain expert, advocate, and human-in-the-loop escalation point for digital customer success strategies in your region Lead customer engagement and retention through digital-first programmes, hosting 1:many interactive workshops, webinars, and targeted digital touchpoints. Drive the regional 1:many strategy for our long tail segment, stepping in with selective 1:1 interactions where appropriate to ensure high impact Partner closely with sales and account teams to deeply understand customers, co-design digital-first programmes together, report regional insights, and unlock enablement opportunities, improve onboarding, and mitigate churn Use AI tools and techniques to build your own dashboards, conduct your own research, and manage your own programmes, bringing curiosity and initiative to how you work, not just what you deliver What You'll Bring: Experience: 3+ years in Customer Success or a similar role; familiarity with scaled or digital models across the onboarding and consumption phases AI Fluency: Genuine enthusiasm for and hands-on experience with AI tools, with a track record of using them independently to build dashboards, automate research, or manage programmes Mindset: Curious, driven, and entrepreneurial, comfortable building processes from scratch and developing innovative solutions that deliver measurable results, while working both independently and as a strong partner to others Collaboration Skills: Proven ability to work cross-functionally, particularly with sales teams, and align objectives across diverse stakeholders Adaptability: Comfortable navigating fast-moving shifts in scope, strategy, and goals Tech-Savviness: Familiarity with the tools and technologies that support digital engagement (e.g., automation tools, CRMs, CS software) Analytical Acumen: An ability to analyze data and extract actionable insights for program optimization About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 3273576550

MongoDB and Customer Success Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers' technology strategy, and ensures every customer can realize the full potential of their investment. Customer Success Manager The Role As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You'll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You'll drive customer retention, revenue realization, and advocacy. You'll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments. Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention. Account & Portfolio Management Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success. Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth. Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes. Internal Collaboration & Customer Advocacy Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB's product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization. Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value. What You Will Bring Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes Education: Bachelor's degree in Computer Science, STEM, or equivalent technical work experience About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB's unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.   MongoDBのミッションとカスタマーサクセスの役割 MongoDBのミッションは、ソフトウェアとデータの力を解き放つことで、革新者が業界を創出、変革、そして常識を覆すことです。私たちは、企業のレガシーワークロードを現代化し、イノベーションを受け入れ、AIの力を最大限に活用できるよう支援することで、あらゆる規模の組織がモダンなアプリケーションを容易に構築、拡張、運用できるようにします。 業界を牽引する当社の開発者向けデータプラットフォーム「MongoDB Atlas」は、業界唯一のグローバル分散型マルチクラウドデータベースであり、AWS、Google Cloud、Microsoft Azureにわたる115以上のリージョンで利用可能です。Atlasによって、お客様はオンプレミスや異なるクラウドプロバイダー間など、あらゆる場所でアプリケーションを構築・運用することができます。当社は世界中にオフィスを構え、毎月175,000人以上の新しい開発者が利用登録を行っており、Samsungやトヨタのような大手企業から、Delivery HeroやLG U+といったAIの革新者に至るまで、多くの企業が次世代のAI駆動型アプリケーションの構築においてMongoDBを信頼しています。 当社のカスタマーサクセスチームは、導入後のお客様との関係構築において要となる存在です。。深いビジネス知識と技術的な知見を融合させることで、カスタマーサクセスはMongoDBをお客様のテクノロジー戦略の中心に位置づける役割を担い、すべてのお客様がその投資の可能性を最大限に引き出せるよう支援しています。   募集職種:カスタマーサクセスマネジメント(The Role) カスタマーサクセスマネジメント(CSM)の役割は、信頼されるアドバイザーとして、お客様がMongoDBを活用する上での道のりを、支援することです。 担当ポートフォリオとなる顧客アカウントの生涯価値の最大化と成功に責任を持ち、お客様固有のビジネス目標を達成するために、最適なタイミングで最適なリソースへとつなぐ戦略的パートナーとして活躍していただきます。また、顧客維持(、収益実現、およびお客様からの支持・推奨の促進 を推進する役割も担います。 お客様と深い信頼関係を築き、そのニーズを徹底的に理解した上で、アカウントチームや社内リソースをスムーズに活用し、、お客様が最も必要とする領域で目に見える確かなインパクトを提供することが求められます。 【勤務形態】 ハイブリッドワーク(東京オフィスに通勤可能な方を対象としています) 主な職務内容(Key Responsibilities) 顧客へのアドバイザリー(Customer Advisory) プロアクティブなリスク特定と運用の最適化: ベストプラクティスや運用戦略を提案することで、プロアクティブにリスクを特定し、システムのデプロイメント・ヘルスを健全に保ちます。お客様の重大な課題に対して最適なソリューションを提供することで、価値創出までの期間(Time-to-Value)を短縮し、MongoDBの導入を通じてビジネス目標を達成できるよう導きます。 ビジネスレビューの実施と成果への変換: 包括的なビジネスレビュー(QBRなど)を実施し、技術的な健全性や運用パフォーマンスを分析した上で、そこから得られたインサイトを「価値ベースの成果」へと落とし込みます。技術リーダーやビジネスリーダーと連携して目標をすり合わせ、成長と顧客維持を促進する「相互成功計画(Mutual Success Plan)」を推進します。 アカウント&ポートフォリオ管理(Account & Portfolio Management) 顧客成熟度とLTVの向上: 顧客の習熟度、顧客生涯価値(LTV)、顧客維持、および収益実現を推進するアカウントプランの。様々なフェーズにいる担当ポートフォリオの顧客をプロアクティブに管理し、価値実現の最大化、継続利用の促進、そして長期的な成功に向けた戦略を策定・実行します。 進捗管理と拡大機会の創出: 重要なビジネス成果指標に対する進捗管理・レポーティングを行い、事業の予測可能性向上に向けて、収益維持および収益実現のフォーキャストを経営層へ報告していただきます。、加えて、顧客へのインパクトを拡大する新たな機会を特定し、プレセールスチームと連携してさらなる成長を支援します。 正確なデータ管理とAIツールの活用: 社内システムにおいて綿密なデータ管理(を維持し、顧客インサイトの正確な一元管理(と正確なテリトリー分析を実現します。AIツールを活用して日々のワークフローを効率化し、生産性を向上させ、カスタマーサクセスの成果を最適化します。 社内連携&顧客の継続利用の促進(Internal Collaboration & Customer Advocacy) 顧客の声を社内へ届ける: MongoDB社内における「顧客の代弁者」として、顧客のインサイトを製品ロードマップに反映させます。また、営業、プロダクト、プロフェッショナルサービス、サポート、トレーニングなどの各チームと連携し、顧客ヘルス、満足度、および価値実現を推進します。 最適なリソースとのマッチング: マーケティングプログラムやエグゼクティブ・スポンサーとのエンゲージメントを含め、お客様を最適な社内リソースと結びつけます。同時に、顧客との対話から得られた学びをチームに共有し、チーム全体の成功を強化するとともに、顧客価値を最大化します。 求められるスキル・経験(What You Will Bring) 実務経験: 高度な技術力を要する製品(従量課金制/コンサンプションベースの製品が望ましい)において、技術系顧客対応職(テクニカルカスタマーサクセス、ソリューションアーキテクト/エンジニアリング、プロフェッショナルサービス/導入支援、テクニカルアカウントマネジメントなど)における5〜7年以上の経験。 アカウンタビリティ(責任): エンタープライズ企業またはハイテク業界の顧客ポートフォリオを持ち、顧客のヘルスおよび収益の現実に責任を持った3年以上の経験。 コミュニケーション能力: 技術的な成果およびビジネスの成果の双方において、周囲に影響を与え、意思決定を促すことができる優れた口頭・書面でのコミュニケーションスキル。 学歴・バックグラウンド: コンピュータサイエンス、STEM(科学・技術・工学・数学)分野の学士号、またはそれと同等の技術的な実務経験。 MongoDBについて(About MongoDB) MongoDBは「変化」に対応するために構築されており、お客様と従業員が市場のスピードに合わせてイノベーションを起こせるよう支援しています。私たちはAI時代に向けてデータベースを再定義し、革新者がソフトウェアを通じて業界を創出、変革、そして常識を覆せるようにしました。市場で最も広く利用されているグローバル分散型データベースであるMongoDBの統合データベースプラットフォームは、組織のレガシーワークロードを現代化し、イノベーションを受け入れ、AIの力を最大限に活用できるよう支援します。当社のクラウドネイティブなプラットフォームである「MongoDB Atlas」は、唯一のグローバル分散型マルチクラウドデータベースであり、AWS、Google Cloud、Microsoft Azureにわたって利用可能です。 世界中にオフィスを構え、Fortune 100の75%を占める大企業からAIネイティブのスタートアップ企業まで、60,000社以上のお客様が最も重要なアプリケーションの運用をMongoDBに託しており、私たちは次のソフトウェア時代を牽引しています。 MongoDBの指針となっているのは、私たちの「リーダーシップ・コミットメント(Leadership Commitment)」です。これは、私たちがどのように、そしてなぜ意思決定を行うのか、どのようにお互いを支え合うのか、そしてどのように勝利を収めるのかを示すガイドラインであり、これこそがMongoDBの核となる価値観です。。 従業員の個人的な成長とビジネスにおける貢献を後押しするため、私たちは誰もが支え合い、豊かになれるカルチャーの醸成に取り組んでいます。従業員のアフィニティグループ(社内コミュニティ)から、不妊治療への支援、手厚い育児休暇制度に至るまで、私たちは従業員の幸福を重視し、キャリアとプライベートのあらゆる歩みをサポートしたいと考えています。MongoDBで働く魅力をぜひ知っていただき、私たちと共に世界にインパクトを与えましょう! MongoDBは応募および面接のプロセスにおいて、障がいをお持ちの方に必要な合理的配慮を提供することに尽力しています。障がいによる配慮をご希望の場合は、担当の採用リクルーターまでお知らせください。 MongoDBは機会均等企業(Equal Opportunity Employer)です。 Requisition ID 3273511231

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations:  London, UK Role summary As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees. Role responsibilities Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints. Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues. Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking. Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools. Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal. Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users. Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events. Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs. This is an in-office/onsite position. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed. Examples of desirable skills, knowledge and experience 1–2 years of hands-on IT support or help-desk experience in a corporate environment. Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations. Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting. Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console). Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support. Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation. Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations. Application requires a current resume/CV detailing relevant IT workplace support experience. Bonus points Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji. Experience using corporate ticketing platforms such as Jira Service Management or Zendesk. Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Job Title:  Data Center Strategy - Edge Available Locations:  San Francisco, Austin, Seattle, or New York About the Role We are seeking a new Data Center Strategy team member to improve the quality and unit cost and grow the size and number of our colocation sites/PoPs, and help us understand where on the map Cloudflare's infrastructure needs to go next.  You possess a broad set of contacts across the data center industry and are able to navigate local and international businesses in various markets to drive the best possible deal parameters.  You will unlock efficiency within our vendor partner portfolio by understanding how to structure contracts to follow demand, keeping abreast of unique market dynamics and insights that help us negotiate, and managing vendor partner relationships to know where to invest and partner further with existing or new partners.  We are looking for someone who excels at progressing many projects in parallel, managing dynamic day to day priorities with many stakeholders, and has experience implementing and refining sourcing best practices in a high growth environment.  Getting stuff done is a must! The Data Center Strategy team is part of Cloudflare's global Infrastructure strategy team. The infrastructure strategy team grows and manages Cloudflare's global data center/PoP footprint, enabling Cloudflare's tremendous growth with compute, network, and data center infrastructure, utilizing an extensive range of global partner vendors.  What You'll Do: Define regional vendor strategy for data centers Own deals end to end involving new and existing data center vendors and sites to support Cloudflare's infrastructure growth including planning, RFP, commercial negotiation and execution Work cross-functionally with legal, operations, capacity planning, network strategy and security teams to understand requirements and project timelines Establish and conduct scheduled QBR and other vendor management activities with top category partners Represent Cloudflare credibly to external partner C-level senior management and at public conferences/events Expert point of contact for internal business customers & external colocation partner vendors as needed Contribute information to annual data center budget for effective tracking and benchmarking of infrastructure costs Review colocation spend & invoices for management approval  Other duties as assigned Must Have Skills: 10+ years in planning and managing data center footprints within a fast moving enterprise technology organization or cloud services, software or colocation company Ability to multi-task and manage complex projects across multiple teams and geographies within set deadlines Ability to navigate, solve problems and answer questions with minimal supervision Relationship management experience and excellent communication skills Demonstrated experience in commercial negotiation  Experience with rack, site power and white space planning (data center sales engineering) a plus Experience with or understanding of network concepts a plus Experience in budget planning, financial analysis, or other analytical role a plus Experience with Jira a plus Multilingual and/or experience living/working/conducting business in another country a plus Bachelor's degree or equivalent experience required Nice-to-Have SKills: Sale-leaseback, JV, or PPA / power-procurement work Existing relationships with developers, wholesale operators, brokers, or utilities High-density / liquid-cooling site constraints Network (fiber diversity, latency, MMR) Government incentives or economic-development agreements Another language Compensation Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $166,000 - $271,000 For New York based hires: Estimated annual salary of $158,000 - $257,000  For Seattle based hires: Estimated annual Salary of $158,000 - $257,000  Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as our next Product Manager on Twilio's Onboarding and Compliance product team.   About the job Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance product team to manage Porting, Hosting, and ShortCodes. In this role, you will lead the product strategy, roadmap, and delivery for the core capabilities that allow customers to onboard, migrate, and maintain their numbers globally. You will focus on scaling automated self-service workflows, strengthening fraud and regulatory compliance guardrails, and migrating legacy capabilities onto modern platform architectures.   Responsibilities In this role, you'll: Own and execute the product vision, roadmap, and quarterly planning for Hosting, Porting, and ShortCodes product suites. Translate complex operational, regulatory, and technical requirements into PRDs for engineering teams. Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap. Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth. Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.   Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!   Required: 4+ years of product management experience delivering scalable SaaS, PaaS, or IaaS products Proven track record of leading successful product launches and driving product strategies Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges Bachelor in Computer Science, Engineering, or equivalent practical experience     Desired: Experience building products/services related to APIs, developer experience Experience working in a regulated ecosystem   Location This role will be remote and based in the United States, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.   Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.   What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.   Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.   The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000 Based in the San Francisco Bay area, California: $151,120 - $188,900. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.   The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.    Applications for this role are intended to be accepted until 10/26/2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Senior Executive Business Partner. About the job This position is needed to triage multiple deliverables with competing deadlines, take effective action without knowing the full picture, plan global offsite events, and provide proactive calendar support. You will partner with executives to drive execution on team initiatives in support of business priorities. You will be a part of an incredibly talented team of Executive Business Partners and Administrators. Responsibilities In this role, you'll: Partner with your executives to understand their priorities in order to effectively address meeting requests and manage complex calendars and travel, stack rank meeting requests and redirect as needed.  Serve as the point person for planning global, multi-day team onsite meetings. Work independently and execute decisions on behalf of your executives while exercising discretion in committing time and evaluating needs. Manage complex travel on behalf of your executives (domestic and international), prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management. Act as a point person for your executives' direct reports, building strong relationships across their team(s) and internal and external stakeholders to progress your executives' priorities and identify any challenges. Plan agendas, coordinate logistics for large meetings, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives. Collaborate with your peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives.  Develop a deep understanding of the overall business in order to support your leader and team and your own career development. Collaborate with HR and department leaders to champion company values, foster a positive culture, and support team development programs. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 7+ years' experience supporting executives in a fast-paced environment with the ability to make good decisions in sometimes ambiguous environments with changing priorities. Superior attention to detail, proactiveness, and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills. Demonstrated ability to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel. Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements, etc. Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.  Experience with contract management, procurement processes and proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.)  Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker. Desired: Large event planning experience Previous support roles within the Tech industry Understanding of business operating cadences and team requirements to align and maintain rhythms Prior experience with contract management and procurement processes Ability to conduct research, create reports or presentations Managing T&E expenses to budget Strong written and verbal communication skills Ability to think outside the box and know when to pivot as needed Location This role will be Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700. Based in the San Francisco Bay area, California: $125,040 - $156,300. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until Nov 16th, but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.