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Partner Program Manager
TwilioRemote - US (Fully Remote)6 days ago
Full TimeFully RemoteMid$116,960 - $116,960 / Year
paproject managementcainsurancecrmsales+3

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Partner Program Manager. About the job As we expand our partner ecosystem to support global growth targets, we are expanding our team to scale responsibly. We are seeking a versatile Partner Program Manager to drive an exceptional experience across our Systems Integrators (SIs), ISVs, Resell, and Technology partners. This balanced role bridges the gap between high-touch partner experience, strategic cross-functional project management, and advanced lifecycle automation. If you have a deep background in partnerships, an AI-forward mindset for process optimization, and hands-on experience with modern ecosystem toolsets, this role offers an exciting opportunity to shape the future of our global network. In this role, you won't just follow a static blueprint—you will help build it. We are seeking a highly proactive partner program manager to drive exceptional experiences for our Systems Integrators (SIs), ISVs, Resell, and Technology partners. You will take the lead on optimizing the end-to-end partner journey, managing cross-functional projects, and eliminating operational friction. This position requires a "can-do" attitude and a passion for continuous improvement. You will be responsible for transforming manual workflows into automated, scalable systems, managing key vendor capabilities, and implementing strategic initiatives that directly unlock ecosystem revenue velocity. Responsibilities In this role, you'll: Drive Program Modernization & Scale: Act as an operational engine for the team, identifying process bottlenecks and proactively designing new ways to automate existing manual workflows. Own Problem-Solving: Step into complex challenges across the partner lifecycle and chart a clear path forward to build repeatable, programmatic solutions. Optimize the Partner Experience: Lead and refine core partner onboarding pathways, lifecycle touchpoints, and support workflows to deliver a seamless, world-class journey for external ecosystems. Accelerate Partner Revenue Mechanics: Build and execute operational frameworks that eliminate transaction friction, streamline incentive administration, and maximize partner-sourced revenue pipelines. Manage Technology & Vendor Capabilities: Serve as a strategic owner for key components of our partner tech stack and vendor relationships, ensuring our data models and tools are optimized for ecosystem scale rather than mere maintenance. Orchestrate High-Touch Communications: Develop and execute comprehensive partner engagement strategies, ensuring clear, accessible program documentation, impactful updates, and consistent enablement communications across all segments. Lead Cross-Functional Project Execution: Develop and run end-to-end project plans for new partner initiatives, collaborating closely with Product, Marketing, Sales, Legal, and Tech teams to ensure alignment and timely milestone delivery. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Education: Bachelor's degree in Business, Marketing, Communications, or a related field; relevant experience may be considered. Experience: 5–8 years of experience in partner program or project management, partner management, strategy and operations, or a similar role within a fast-paced technology company. The "Get-Stuff-Done" Mindset: A proven track record of operating effectively in complex environments, turning ambiguous problems into plans, and delivering results without a rigid instructions script. Project Management & Collaboration: Strong project management skills, with the ability to manage complex cross-functional timelines, align diverse stakeholders, and drive accountability. Communication & Content: Excellent written and verbal communication skills for translating complex program guidelines into clear, compelling partner assets, guides, and updates. Desired: Ecosystem Acumen: Solid understanding of modern partner program structures, lifecycle methodologies, and experience working with SIs, ISVs, Resell, or Technology tracks. Tech Stack & Automation Familiarity: Hands-on exposure to CRM and partner ecosystem technologies (such as PRMs, account-mapping utilities, or data integration tools) with a strong desire to leverage software and AI to remove manual tasks. Revenue Orientation: Experience designing or supporting commercial program models, referral paths, or joint sales plays that directly drive channel pipelines. Advanced Degree: BA/BS degree or equivalent required. MBA is a plus. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. Based in the San Francisco Bay area, California: $137,520 - $171,900. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until November 23,2026, but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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Staff User Researcher
CoinbaseUS - Remote Zone 1 (Job Requisitions Only) (Fully Remote)6 days ago
InternshipFully RemotePrincipal$216,790 - $216,790 / Year
figmadentalcompliancecompliancedata privacyproduct design+3

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . Team/ Role Paragraph:   As a Staff Design Researcher on the Platform Design and Research team within the Platform group, you'll set the research vision and practice across the systems, tools, and infrastructure that power Coinbase. This team works across Identity, Payments, Developer Experience, Financial Infrastructure, Compliance, and other foundational areas. You'll define how Platform understands its customers, combining deep research with hands-on design to translate ambiguous problem spaces into clear product opportunities, high-quality deliverables, and shipped solutions. What you'll do:  Define and own the research practice for Platform, setting the vision, strategy, prioritization, and engagement models that connect customer insight to product and design decisions across the organization. Own and run Platform's recurring internal CSAT program, designing surveys, setting cadence, analyzing results, and reporting to leadership to track how internal teams experience Platform tools and surface actionable opportunities. Conduct and lead generative, evaluative, and mixed-methods research with engineers, technical leads, product managers, and end customers, upleveling existing methods and identifying new approaches to address ambiguous research problems across Identity, Payments, Developer Experience, internal tooling, and compliance. Drive process and execution that result in high-quality design deliverables, including polished prototypes, interaction flows, and visual storytelling that set the standard and bar for your product area. Partner with senior product, design, and engineering leaders as a cross-functional lead in all stages of strategy planning, influencing roadmaps and investment decisions through evidence-based research and well-crafted design presentations. Drive improvements in design consistency and integrity across your product area, contributing to existing design systems and creating new solutions when needed, while building research repositories and frameworks that scale research impact across the broader Design and Research organization. Coach and mentor designers and product partners on both research rigor and design craft, raising the quality bar and expanding capacity beyond the core team. Required Skills and Experience: 10+ years of professional experience in user research and product design, including setting research vision and leading research for complex, technical, or platform-scale products and systems. Demonstrated ability to operate at a strategic level, shaping product direction and influencing senior cross-functional and executive stakeholders through research-driven insights and compelling design presentations. Expert-level proficiency in design and prototyping tools (Figma or equivalent), with the ability to produce polished, high-quality deliverables that communicate customer experience and product direction to leadership. Strong command of qualitative research methods, with proven judgment about which methods fit which questions, and demonstrated ability to uplevel methods and introduce new approaches to solve ambiguous problems. Track record of building research practices, operating models, or measurement programs (such as recurring CSAT or voice-of-customer programs) that scaled impact beyond a single team, and driving design system adoption and contribution across a product area. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $216,790 — $228,200 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

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Senior Staff, Compliance Technology
CoinbaseUS - Remote Zone 1 (Job Requisitions Only) (Fully Remote)6 days ago
Full TimeFully RemoteSenior$230,265 - $230,265 / Year
machine learningdentalremediationcompliancekycaml+3

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . The Compliance Technology team builds and operates data and detection capabilities that enable Coinbase to meet global BSA/AML and related regulatory obligations at scale. We partner closely with Compliance, Product, and Engineering to ensure our monitoring and investigative controls (e.g., Transaction Monitoring, EDD/KYC, Screening) are effective, measurable, and auditable. What you'll do:  Set technical direction for compliance data and control systems within your domain, leading the design, implementation, and operation of large-scale solutions that support global compliance requirements. Define and deliver multi-year technical roadmaps aligned with regulatory requirements, business growth, and operational scalability, translating long-term priorities into measurable quarterly outcomes. Independently frame ambiguous technical problems, evaluate alternatives, and determine approaches that balance control effectiveness, data quality, reliability, customer experience, and operational cost. Lead complex, cross-functional initiatives across Product, Engineering, Compliance, and Operations. Build alignment on technical approaches, resolve competing priorities, and drive delivery across teams without relying on reporting-line authority. Serve as a technical expert whose judgment shapes critical architectural decisions across your team and cross-functional partners. Raise engineering quality through hands-on development, design reviews, technical documentation, and reusable approaches. Partner with Compliance and control owners to translate regulatory and policy requirements into testable technical controls, with clear acceptance criteria, traceable data, and evidence of control effectiveness. Own the operational health of systems within your domain, including monitoring, incident response, and remediation. Detect data-quality issues and control degradation, and drive improvements that reduce recurrence. Analyze detection outputs and control-performance trends to improve signal quality and operational efficiency, reducing non-actionable noise while validating that changes preserve detection sensitivity. Partner with Machine Learning/AI and Platform teams to improve compliance capabilities, with clear evaluation criteria and ongoing monitoring of production performance. Mentor analytics and data practitioners through technical guidance, reviews, and knowledge sharing, reinforcing Coinbase's cultural values. Required Skills & Experience: At least 10 years of experience developing data-intensive systems, including significant technical leadership in compliance data and control systems. Deep expertise in compliance data systems, with a track record of being a trusted technical resource whose judgment shapes architectural decisions and resolves critical cross-functional issues. Demonstrated success independently leading complex technical initiatives from problem definition and design through implementation, rollout, and production operation. Experience building reliable data pipelines, data models, and multi-tenant compliance controls or systems at scale, with strong practices for data quality, testing, and auditability. Demonstrated ability to influence technical decisions and align Product, Engineering, Compliance, and Operations stakeholders without formal authority. Strong technical judgment in balancing regulatory and control requirements with system reliability, customer experience, delivery constraints, and operational efficiency. Experience evaluating detection or control performance, investigating degradation, and validating improvements to signal quality and effectiveness. Strong hands-on skills in implementation, code and design review, technical writing, production troubleshooting, and incident leadership. Ability to connect long-term technical direction with near-term execution, independently determining approaches in ambiguous situations. Clear communication skills, including the ability to explain complex technical and compliance issues, present trade-offs, and build agreement with technical and nontechnical stakeholders. Sound judgment in using AI tools, including reviewing outputs and protecting sensitive data. Passion for building an open financial system that brings the world together. Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, vision and 401(k)). Annual base salary range (excluding bonus): $230,265 — $270,900 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

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Senior Complaints Analyst
CoinbaseUK - Remote Zone 1 (Job Requisitions Only) (Fully Remote)6 days ago
Full TimeFully RemoteSenior
sqljiradentalquality controlqccompliance+6

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As a Sr. Complaints Analyst on the Complaints Quality Control team within Customer Experience, you'll audit post-QC and dispute-related cases across Consumer Complaints, Regulatory Complaints, and Litigation Support to ensure accurate, consistent, and regulator-ready outcomes. You'll identify systemic risks, drive scalable review improvements, and partner with the QC Manager, Global Complaints, Compliance, Legal, Operations, Product, and data partners to strengthen complaint quality across the organization. This role is fully onsite at Coinbase's London office and requires working in the office five days per week. What you'll do: Lead audits of post-QC and dispute-related complaint cases to verify required updates, final determinations, and customer communications are completed accurately and on time Drive calibration, scorecard, and documentation improvements across the quality review process, setting consistent standards for complaint outcomes Provide expert guidance on complex or high-risk cases and support peer learning, onboarding, and ongoing development of QC analysts Analyze complaint trends, systemic issues, and queue health to surface risks, recommend scalable solutions, and support audit readiness Contribute to pre-closure QC reviews across Consumer, Regulatory, and Litigation Support complaints per the QC rubric Required Skills and Experience: 5+ years of experience in complaints handling, quality review, investigations, or risk within financial services or a regulated technology environment, with a record of independently handling complex root-cause analysis and quality assessments Applied knowledge of complaint-management regulatory expectations, customer fairness principles, risk mitigation, and high-volume operational workflows Demonstrated ability to use data to identify complaint trends, prioritize risks, and translate findings into actionable recommendations for process improvement Track record of influencing cross-functional partners and leading through subject-matter expertise without direct authority, with clear and structured written and verbal communication Proficiency in Salesforce Service Cloud, JIRA, and SQL, with experience using analytics and case-management tools to support quality review at scale Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. PID: P77181 #LI-ONSITE Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): £61,800 — £61,800 GBP Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

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Offensive Security Engineer, AI
CoinbaseRemote - Canada (Fully Remote)6 days ago
InternshipFully RemoteMid$154,000 - $154,000 / Year
pythongoowasppenetration testingtriagedental+4

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . As an Offensive Security Engineer on the Application Security team within Security, you'll pioneer how Coinbase uses frontier AI models to scale vulnerability discovery, red team AI systems, and automate security workflows. This role bridges traditional penetration testing with next-generation AI-augmented offensive security, directly accelerating our ability to protect products and customers. You'll own the development of AI-driven security tooling and collaborate across Vulnerability Management, Offensive Security, and Incident Response to fundamentally shift how we operate. What you'll do: Build, deploy, and maintain custom security scanners that leverage frontier models to detect vulnerabilities at scale across Coinbase's product surface. Lead red teaming efforts against internal AI systems, including jailbreak testing, prompt injection analysis, and tool abuse simulation. Develop AI-driven automation for vulnerability triage, validation, and remediation workflows to accelerate the bug bounty and vulnerability response pipelines. Partner with engineering teams to prioritize, remediate, and verify fixes for critical vulnerabilities discovered through AI-augmented and manual testing. Mentor junior security engineers on integrating AI into offensive security workflows to scale team capabilities. Required Skills and Experience: 3+ years of experience in application security, penetration testing, or offensive security with demonstrated ability to build custom security tooling. Hands-on experience using LLMs or frontier models to automate security tasks, scale vulnerability research, or build security scanners. Demonstrated experience red teaming AI-based systems (prompt injection, jailbreak testing, tool abuse). Deep understanding of common vulnerability classes (OWASP Top 10, SANS Top 25) and proven track record identifying and exploiting them in production environments. Proficiency in at least one programming language (Python, Go, or similar) with experience writing production-grade security tooling. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): $154,000 — $154,000 CAD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .

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Technical Support Engineer (Bengaluru, India)
FigmaBengaluru, India (Fully Remote)7 days ago
InternshipFully RemoteMid
javascripttypescriptgoreactfigmasketch+9

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Technical Support Engineer on the Customer Support team, you'll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. As a founding member of our Bangalore team, you'll help establish quality standards, influence workflows, and build strong partnerships with Engineering and Product. We are looking for a Technical Support Engineer who will drive quality improvements across the support and product lifecycle. This role goes beyond resolving issues—you'll identify patterns, lead root cause analysis, and partner with Engineering and Product to improve reliability and customer experience at scale. The ideal candidate brings strong technical depth, systems thinking, and the ability to operate effectively in a fast-paced, ambiguous environment. Coverage outside standard business hours is part of this role. Your shift hours will be one of the following: Wednesday to Sunday, 12.30pm - 9.30pm IST Thursday to Monday, 12.30pm - 9.30pm IST Friday to Tuesday, 12.30pm - 9.30pm IST This role will be held from our Bengaluru office.  What you'll do at Figma: Develop deep expertise in Figma's products, architecture, and customer workflows to diagnose complex technical issues Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction Contribute to social support efforts by engaging with customers and users on social media and community platforms Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally Recommend and implement improvements to debugging workflows, tooling, and support operations Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements We'd love to hear from you if you have: 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement While not required, it's an added plus if you also have: Experience working with design tools like Figma, Adobe Suite, Sketch, Framer At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

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Enterprise Support Specialist (Bengaluru, India)
InternshipHybridMid
gofigmasketchframeradobe xdmachine learning+4

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Support Specialist on the Customer Operations & Support team, you'll have the opportunity to partner closely with the Enterprise Support Manager to define and elevate our Enterprise Support function. As part of the growing team in our Bangalore hub, you'll also help define how we operate in-region - shaping workflows, influencing tooling, and raising the bar for what great Enterprise support looks like at Figma. This team is responsible for crafting what exceptional support looks like for Figma's most strategic customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering. We're looking for a technical support expert experienced in working with B2B Enterprise-level customers with an ability to understand and help with their unique needs. You will diagnose issues, determine solutions, and anticipate customer impact, serving as a customer advocate while working cross functionally to deliver an exceptional experience. The work you do will span over technical product, account administration and billing. This role requires coverage during non-standard business hours to support global customers. Coverage outside standard business hours is part of this role. Your shift days and hours will be one of the following: Wednesday to Sunday, 3.30pm IST - 12.30am IST Wednesday to Sunday, 11.30pm IST - 8.30am IST Thursday to Monday, 5.00am IST - 2.00pm IST Friday to Tuesday, 8.00am IST - 5.00pm IST This role will be held from our Bangalore office on a hybrid basis. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: 2+ years of experience in a technical SaaS Support environment, ideally supporting Enterprise customers Proficiency in troubleshooting SAML/SSO and SCIM configurations for large-scale organizations Familiarity with system administration for large end-user communities or guiding customers through complex implementations Ability to assess the business impact of technical issues to drive cross-functional alignment, prioritization, and timely resolution While it's not required, it's an added plus if you also have: Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development   Familiarity and willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.  Examples of accommodations include but are not limited to:  Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews  To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

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Senior Software Engineer - Analytics Data Platform
InternshipHybridSenior
pythonjavagorustscalakubernetes+5

The Analytics Data Platform Batch team owns the platform that powers batch data processing across Datadog's internal data infrastructure. We execute 800k+ Spark jobs daily - plus PySpark, Ray, and Python-based workloads - serving 50+ internal teams across billing, cost management, security intelligence, applied AI and more. We are a platform engineering team: our customers are Datadog's internal data engineers and scientists, and our product is the infrastructure, abstractions, and tooling they build on top of. We operate at the intersection of distributed systems, developer experience, cost engineering, and AI-assisted automation - working on problems that affect pipelines at scale At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You'll Do: AI-driven version migration automation: Spark and JVM Building agentic tooling that analyzes compatibility, generates PRs, and orchestrates multi-datacenter testing Engine-agnostic batch execution Platform reliability and scale Spark Pod Autosizing - CPU and memory allocations Understanding tradeoffs across execution models Who You Are: You have 6+ years of experience You have significant backend programming experience in one or more languages (Go, Java, Rust, Python, Scala) Spark internals/infrastructure - executor lifecycle, memory model, dynamic allocation, resource tuning Experience building platform or infrastructure that other engineers depend on Distributed systems engineer with experience building high performance large scale systems Kubernetes fundamentals Excellent communication skills (English) High proactivity and cross-team collaboration experience You're excited about leveraging AI tools to enhance how you code, solve problems, and build – or eager to learn how You have demonstrated ability to use AI coding tools in day-to-day workflows and validate, critique, and refine AI-generated output Bonus: AI/LLM integration in engineering workflows & Observability and cost attribution Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our Internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Associate Customer Success Manager - Denver
ContractHybridJunior$68,000 - $68,000 / Year
datadogdentalmental healthinstagramsalescustomer success+1

As an Associate Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Associate Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust   Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they're leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: A strong communicator with excellent attention to detail Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Sales training in MEDDIC and Command of the Message  An inclusive company culture, opportunity to join our Community Guilds Intra-departmental mentor and buddy program for in-house networking  Continuous professional development, product training, and career pathing  New hire stock equity (RSU) and employee stock purchase plan (ESPP) Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $68,000 — $90,000 USD About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's  Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Datadog AI Guidelines .

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Senior Compliance Lead, EMEA
AirbnbBrussels, Belgium, Dublin, Ireland, London, United Kingdom6 days ago
Full TimeOn-siteSenior
complianceregulatory reportingcompliancecoachingrecruiting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb's growth. Within Cities, this role owns Airbnb's platform regulatory compliance program across EMEA — the growing set of EU and UK obligations that sit alongside, and increasingly beyond, short-term rental regulation. The Difference You Will Make As Senior Compliance Lead, EMEA, you are the accountable owner for a portfolio of platform regulations that is expanding in scope, scrutiny, and consequence — including the Digital Services Act, the UK Online Safety Act, and more. You will translate each obligation into a durable operating process, a defensible reporting methodology, or a product change — and serve as a trusted advisor to Legal, Policy, and Product leadership on how Airbnb meets its regulatory commitments in the region. A Typical Day:  Own the EMEA compliance portfolio. Establish the operating processes and documentation that sustain obligations at scale, and report and monitor status and risk. Deliver regulatory reporting and submissions. Own the annual and ad hoc reporting calendar end to end. Deliver against regulatory deadlines, and iterate so each cycle is faster and more defensible than the last. Assess obligations and strengthen assurance. Identify new and changing obligations early, evaluate our readiness against them, and recommend the measures required to meet them.  Translate regulatory requirements into scalable solutions. Define the product, engineering, and data requirements needed to meet obligations at scale, and partner with Product and Engineering to shape the roadmap, sequence delivery, and validate outcomes against compliance standards. Your Expertise:  12+ years of experience in regulatory compliance, compliance program management, or regulatory operations — preferably in a technology platform or another highly regulated industry. Proven track record owning a multi-jurisdiction, cross-functional compliance program end to end, with direct experience across the Digital Services Act, and the UK Online Safety Act.  Hands-on experience with a recurring regulator-facing reporting cycle and the relationship management that comes with it. Track record partnering with Product and Engineering to deliver regulatory requirements into live products. Data fluency to define, own, and defend a reporting methodology to auditors and regulators. Familiarity with regulatory technology and automation tools. Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps. Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus. Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability. Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. United Kingdom Annual Pay Range £122,000 — £152,000 GBP   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Senior Compliance Lead, EMEA
AirbnbBrussels, Belgium, Dublin, Ireland, London, United Kingdom6 days ago
Full TimeOn-siteSenior
complianceregulatory reportingcompliancecoachingrecruiting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb's growth. Within Cities, this role owns Airbnb's platform regulatory compliance program across EMEA — the growing set of EU and UK obligations that sit alongside, and increasingly beyond, short-term rental regulation. The Difference You Will Make As Senior Compliance Lead, EMEA, you are the accountable owner for a portfolio of platform regulations that is expanding in scope, scrutiny, and consequence — including the Digital Services Act, the UK Online Safety Act, and more. You will translate each obligation into a durable operating process, a defensible reporting methodology, or a product change — and serve as a trusted advisor to Legal, Policy, and Product leadership on how Airbnb meets its regulatory commitments in the region. A Typical Day:  Own the EMEA compliance portfolio. Establish the operating processes and documentation that sustain obligations at scale, and report and monitor status and risk. Deliver regulatory reporting and submissions. Own the annual and ad hoc reporting calendar end to end. Deliver against regulatory deadlines, and iterate so each cycle is faster and more defensible than the last. Assess obligations and strengthen assurance. Identify new and changing obligations early, evaluate our readiness against them, and recommend the measures required to meet them.  Translate regulatory requirements into scalable solutions. Define the product, engineering, and data requirements needed to meet obligations at scale, and partner with Product and Engineering to shape the roadmap, sequence delivery, and validate outcomes against compliance standards. Your Expertise:  12+ years of experience in regulatory compliance, compliance program management, or regulatory operations — preferably in a technology platform or another highly regulated industry. Proven track record owning a multi-jurisdiction, cross-functional compliance program end to end, with direct experience across the Digital Services Act, and the UK Online Safety Act.  Hands-on experience with a recurring regulator-facing reporting cycle and the relationship management that comes with it. Track record partnering with Product and Engineering to deliver regulatory requirements into live products. Data fluency to define, own, and defend a reporting methodology to auditors and regulators. Familiarity with regulatory technology and automation tools. Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps. Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus. Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability. Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Belgium Annual Pay Range €130.000 — €160.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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Senior Compliance Lead, EMEA
AirbnbBrussels, Belgium, Dublin, Ireland, London, United Kingdom6 days ago
Full TimeOn-siteSenior
complianceregulatory reportingcompliancecoachingrecruiting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb's growth. Within Cities, this role owns Airbnb's platform regulatory compliance program across EMEA — the growing set of EU and UK obligations that sit alongside, and increasingly beyond, short-term rental regulation. The Difference You Will Make As Senior Compliance Lead, EMEA, you are the accountable owner for a portfolio of platform regulations that is expanding in scope, scrutiny, and consequence — including the Digital Services Act, the UK Online Safety Act, and more. You will translate each obligation into a durable operating process, a defensible reporting methodology, or a product change — and serve as a trusted advisor to Legal, Policy, and Product leadership on how Airbnb meets its regulatory commitments in the region. A Typical Day:  Own the EMEA compliance portfolio. Establish the operating processes and documentation that sustain obligations at scale, and report and monitor status and risk. Deliver regulatory reporting and submissions. Own the annual and ad hoc reporting calendar end to end. Deliver against regulatory deadlines, and iterate so each cycle is faster and more defensible than the last. Assess obligations and strengthen assurance. Identify new and changing obligations early, evaluate our readiness against them, and recommend the measures required to meet them.  Translate regulatory requirements into scalable solutions. Define the product, engineering, and data requirements needed to meet obligations at scale, and partner with Product and Engineering to shape the roadmap, sequence delivery, and validate outcomes against compliance standards. Your Expertise:  12+ years of experience in regulatory compliance, compliance program management, or regulatory operations — preferably in a technology platform or another highly regulated industry. Proven track record owning a multi-jurisdiction, cross-functional compliance program end to end, with direct experience across the Digital Services Act, and the UK Online Safety Act.  Hands-on experience with a recurring regulator-facing reporting cycle and the relationship management that comes with it. Track record partnering with Product and Engineering to deliver regulatory requirements into live products. Data fluency to define, own, and defend a reporting methodology to auditors and regulators. Familiarity with regulatory technology and automation tools. Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps. Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus. Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability. Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Ireland Annual Pay Range €132.000 — €165.000 EUR   Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb's hiring process: our open roles are posted on Airbnb's Career's Page at careers.airbnb.com, and our recruiters correspond only from @ airbnb.com or @ ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.  

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