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Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able To Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Skills: Job Qualifications: Critical Systems, Information Technology (IT) Systems, IT Troubleshooting Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: Advance how our customers operate while you advance your career. Join GDIT as a Systems Administrator SME and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. HOW A SENIOR SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT Plans, designs, and implements infrastructure changes and system upgrades. Manages and troubleshoots multiple VMware environments. Provides Windows Server and Linux administration, maintenance, and troubleshooting. Creates STIG compliant images for Windows Desktop, Windows Server, and Linux OS. Creates, tests, and deploys software packages using software deployment products such as SCCM, PDQ, etc. Provides expert level support and mentoring for Mid and Junior Systems Administrator personnel. Develops and maintains installation and configuration procedures for system and software changes. Utilizes scripting to automate common tasks. Performs hardware maintenance/repair activities. Ensures proper planning and execution of major projects/maintenance activities. Provides advanced level administration and troubleshooting of Active Directory, GPO, DNS, DHCP, and Domain Controllers. WHAT YOU'LL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT. The Systems Administrator SME must have: Ability to write scripts using PowerShell and/or Bash. Experience managing VMware, Nutanix, and other types of enterprise level Virtual Infrastructures. Proficient in managing and troubleshooting Active Directory and Group Policy Object (GPO). At least 10 years of relevant experience. Security + Certified; Must presently be 8570 compliant (IAT Level 2 preferred) Bachelor of Arts/Bachelor of Science in a field applicable to this work US Citizenship Required TS/SCI with Polygraph Desired Qualifications: Linux OS (CentOS, RHEL) administration. Satellite server administration. Ansible playbook writing. Implementing STIGs. GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you build your skills and own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and 10 company-paid holidays OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. #VA_2026Alumni #GDITEnhanced2026 #GDITCareers #JET The likely salary range for this position is $165,750 - $224,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA VA Reston Additional Work Locations: Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

First Community Credit Union is currently looking for a Systems Administrator II for our Copperfield headquarters (Northwest Houston). The Systems Administrator is responsible for maintaining, installing, configuring system software, and related application infrastructure within the data center. They will manage server patches, upgrades, and deployments while monitoring system stability. They will also serve as a vendor liaison, troubleshoot hardware/software issues, and provide responsive user support. Rotational Saturdays are required. Minimum Qualifications: Education: Bachelors' degree or completion of a specialized course of study or equivalent work experience Experience: Five to eight years of similar or related experience Join the First Community Credit Union Team First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees. We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including: Medical, dental, and vision insurance Short-term and long-term disability coverage Company-paid life insurance Generous paid time off Paid volunteer time 401(k) plan with an exceptional company match Health and Wellness Program Employee Activity Club Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People . We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services. At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service. Join us and become part of an organization that's making a difference in the lives of our members every day.

Archer is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a skilled and motivated Senior Windows Systems Administrator to join our team of top Information Technology and Analytic professionals in Chantilly, VA. You will play a vital role in maintaining and enhancing the Sponsor's Windows environment, contributing to national security through technical excellence. This dynamic role is embedded in an innovative Big Data ecosystem where collaboration and growth are encouraged. Responsibilities Include But Are Not Limited To You will help sustain and improve the organization's Windows infrastructure as part of a collaborative systems team. Your focus will span operations, security, and integration of hardware and software. Research and resolve operating system problems efficiently and accurately in adherence to organizational standards Troubleshoot operating system issues and collaborate with cross-functional teams including application development and networking Build and harden Windows servers, establish and manage configuration baselines Plan, test, install, integrate, and maintain new or updated operating systems Apply security and firmware patches promptly; assist in maintaining patch management strategies Test and integrate new hardware and software components Manage the lifecycle of operating systems Design interfaces to external systems and maintain thorough documentation on system configurations and processes Minimum Qualifications High School Diploma and 7+ years of relevant experience with Windows systems Experience with complex system architectures and interconnected data environments Hands-on experience with Active Directory, LDAP, and Centrify for domain management Experience and proficiency applying security patches within enterprise systems Experience scripting in PowerShell, VB, or similar tools Experience and ability to manage environments running Windows Server 2008/2012/2016 Experience with Microsoft System Center Operations Manager (SCOM) and Access Control Service (ACS) Experience with Microsoft Exchange, Outlook, and antivirus solutions including Symantec and McAfee Preferred Qualifications Familiarity with LAN, SAN, TCP/IP, and Cisco network configurations MCSE or MCITP certifications Experience with VMware 5+ and a VMWare Certified Professional (VCP) credential Security Clearance Requirements An active/current TS/SCI with Polygraph is required. Physical Requirements The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Must be able to use hands to operate a computer and other office productivity machinery such as a calculator, copy machine, and computer printer.

About The Role The role is the technical backbone of the support organization, owning escalated issues that require real debugging — API errors, authentication failures, data pipeline hiccups, and infrastructure-adjacent problems that front-line support can't resolve alone. You will work at the intersection of customers and engineering, turning ambiguous technical reports into reproductions, root causes, and fixes. The work directly shapes product reliability: every escalation resolved well reduces future tickets and keeps enterprise customers renewing. Key Responsibilities Own and resolve escalated technical tickets covering REST APIs, webhooks, SDKs, SSO, and data integrations Reproduce bugs, capture logs and network traces (Charles, Postman, browser dev tools), and write clear reproductions for engineering Author and maintain technical documentation, runbooks, and internal knowledge-base articles Collaborate directly with engineering to prioritize fixes and communicate timelines to affected customers Analyze ticket trends to identify systemic issues and drive product improvements before they become outages Support high-touch enterprise accounts during onboarding, migrations, and incident response Contribute to escalation on-call rotation and participate in incident reviews and postmortems What We Are Looking For 3-5 years of technical support, solutions engineering, or similar customer-facing technical role at a SaaS or infrastructure company Strong debugging skills: comfortable reading API responses, JSON, logs, and HTTP traffic without needing an engineer Working knowledge of SQL, Python or similar scripting, and modern web architecture (REST, OAuth, DNS, TLS) Experience with ticketing platforms (Zendesk, Jira Service Management, or similar) and incident workflows Excellent written communication — able to explain complex technical issues clearly to both engineers and non-technical stakeholders BS in Computer Science or equivalent practical experience

About The Role The role is the technical backbone of the customer support organization, owning escalations that go beyond first-line triage — debugging API integrations, diagnosing infrastructure and networking issues, and reproducing complex defects across Linux, SQL, and cloud-hosted environments. This role matters because enterprise customers measure the company by how fast hard problems get solved. The engineer works directly with engineering and product teams to turn escalations into fixes, reduce repeat tickets, and keep customers running at scale. Key Responsibilities Own technical escalations end-to-end, from initial diagnosis through resolution and customer follow-up Debug issues across Linux environments, REST APIs, databases (SQL), and cloud infrastructure (AWS or GCP) using logs, metrics, and trace tooling Reproduce reported defects, write clear bug reports with diagnostics, and partner with engineering to drive fixes to closure Respond to and resolve Priority 1 incidents, coordinating cross-team communication during outages Contribute to internal runbooks, knowledge base articles, and troubleshooting guides that raise the whole team's technical bar Analyze ticket trends to identify systemic issues and propose product or process improvements Participate in a rotating on-call schedule for after-hours critical support What We Are Looking For 3-6 years of technical support, systems administration, or support engineering experience in a SaaS or infrastructure environment Strong hands-on proficiency with Linux, SQL, and reading/debugging API requests and responses (Postman, curl, etc.) Experience with monitoring and observability tools (Datadog, Splunk, or similar) and ticketing systems (Zendesk, Salesforce, or Jira Service Management) Solid scripting ability in Bash, Python, or similar for automating diagnostics Clear written communication — able to explain complex technical issues to both engineers and non-technical stakeholders Comfortable owning high-stakes customer conversations during incidents without hand-holding Bonus: experience with Kubernetes, networking fundamentals (DNS, TLS, load balancing), or a background in software development

Our Mission At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team Technical Support - Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Job Summary As a Technical Support Engineer, you will provide critical post-sales technical support, configuration guidance, and troubleshooting to our customers. You will utilize advanced fault isolation and root cause analysis to diagnose and resolve complex technical issues, ensuring all cases are accurately tracked and followed up in a timely manner. Your efforts will directly contribute to a positive customer experience and the continuous improvement of our Knowledge Base and user documentation. Key Responsibilities Provide post-sales technical support, configurations, and troubleshooting to customers via phone, email, and web. Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups are finished promptly. Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. Work to reproduce customer issues and qualify critical issues. Publish Technical Support Bulletins and other user documentation in the Knowledge Base. Build a positive customer experience by collaborating with Development, Sales, Quality Assurance, and Marketing. Review user documentation for training materials, technical marketing collateral, manuals, and problem-solving guides. Provide on-call support 24x7 on an as-needed basis. Travel to customer sites in the event of a critical situation to expedite resolution. Qualifications Required Qualifications 5+ years of progressive experience in network security or enterprise technical support engineering. Education: BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience / equivalent military experience required. Required experience with TCP/IP. Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols. In-depth experience in routing and switching (OSPF, BGP, VLAN, STP). Experience with security (IPSEC, SSL-VPN, NAT, GRE). Prior experience in similar vendor Technical Support Centers. Excellent written and verbal communication skills. Preferred Qualifications Experience with Authentication Protocols (Radius / TACACS) is a plus. Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products is a plus. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $119,700.00 - $193,600.00/yr Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week. About The Department The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development. About The Role Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence. Responsibilities Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare's Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client). Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access. Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings. Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use. Partner with Cloudflare's Product, Engineering, and Security teams to escalate and resolve advanced customer issues. Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs. Assist customers in identifying and responding to security incidents, leveraging Cloudflare's threat intelligence and security tools. Desirable Skills, Knowledge, And Experience Availability to work the weekend shift (Saturday & Sunday) You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products. Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers. Strong customer service orientation and communication skills, both written and verbal. Ability to work independently and collaboratively in a fast-paced, dynamic environment. You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc). Hands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC) Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing. Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations. You have worked with PostgreSQL, MySQL, MS SQL or other database servers. Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps. Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP. Experience with building projects on Cloudflare or using Cloudflare Products. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Company Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce. Job Description Investigate technical issues reported by enterprise customers - analyse symptoms, form hypotheses, follow the evidence to root cause Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services Read code across multiple repositories to verify hypotheses and trace request flows. Query databases when needed to confirm system state and reproduce issues Manage tickets through their full lifecycle, from intake to resolution, across the support → engineering escalation chain Communicate proactively and professionally with enterprise customers: structured updates, clear next steps, calibrated expectation management Partner with engineering teams when escalation is needed - frame issues clearly, provide reproducible evidence, advocate for customer impact Document findings, contribute to internal knowledge bases, and surface recurring patterns to drive systemic improvements Participate in rotational on-call coverage for high-severity incidents (evenings, weekends), supporting our enterprise customers when issues cannot wait until business hours Qualifications 2+ years in a Technical Support, Application Support, Site Reliability, or adjacent technical role Proven experience supporting enterprise (B2B) customers, ideally in a SaaS or cloud-based product environment Comfortable reading server-side code in at least one language to trace logic and verify code paths Hands-on experience with observability and central logging tooling - Datadog preferred; familiarity with central logging platforms (Kibana / OpenSearch / Elasticsearch or similar) is a strong plus Comfortable searching logs, reading distributed traces, querying metrics Solid SQL skills - able to query relational databases to verify system state, reproduce issues, and understand data models Working knowledge of distributed systems concepts — async vs. synchronous communication, queues, retries, idempotency, eventual consistency Comfort with HTTP and API debugging - curl, response headers, status codes, basic DNS, REST and webhook flows Familiarity with cloud-based, multi-tenant SaaS architectures - understanding tenant isolation and configuration delivery is a strong advantage Comfortable using AI tools in your daily work, and curious about where they can take you further Nice to Have Experience reading PHP - our platform is largely PHP, so this will help you get up to speed faster Experience in e-commerce or digital commerce platforms (storefront, checkout, payments, catalog, order management) Prior incident management or major-incident response experience Familiarity with PSP integrations, OMS, PIM, or search platforms Additional Information All your information will be kept confidential according to EEO guidelines. Your perks at a glance: Visit our benefits page. Simply apply online via our career page we will get back to you as soon as possible! (Please note that benefits may vary depending on the location) A Place Where You Can Be You We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

Company Description SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce. Job Description Investigate technical issues reported by enterprise customers - analyse symptoms, form hypotheses, follow the evidence to the root cause Use observability tooling (Datadog logs, traces, metrics, dashboards) to diagnose issues across distributed services Read code across multiple repositories to verify hypotheses and trace request flows Query databases when needed to confirm system state and reproduce issues Manage tickets through their full lifecycle, from intake to resolution, across the support → engineering escalation chain Communicate proactively and professionally with enterprise customers: structured updates, clear next steps, calibrated expectation management Partner with engineering teams when escalation is needed - frame issues clearly, provide reproducible evidence, advocate for customer impact Document findings, contribute to internal knowledge bases, and surface recurring patterns to drive systemic improvements Participate in rotational on-call coverage for high-severity incidents (evenings, weekends), supporting our enterprise customers when issues cannot wait until business hours Take ownership of a technical domain within the platform and act as the reference point for the team in that area Develop and maintain investigation playbooks, runbooks, escalation paths, and knowledge base content the team relies on Analyse recurring failure patterns to drive platform improvements, and advocate for customer-impacting fixes by framing systemic risk and business impact to product and platform teams Apply AI tooling to our daily work - evaluate tools and agents, identify where they add leverage, and share what works with the team Support the onboarding of new team members and help raise the standard for technical investigation and customer communication Qualifications 5+ Years: Hands-on technical support or systems engineering in a complex B2B SaaS or enterprise environment Proven experience supporting enterprise (B2B) customers, ideally in a SaaS or cloud-based product environment Experience improving how a support team works: documentation, playbooks, processes, quality standards Experience supporting or mentoring less experienced colleagues Comfortable reading server-side code in at least one language to trace logic and verify code paths Hands-on experience with observability and central logging tooling - Datadog preferred; familiarity with central logging platforms (Kibana / OpenSearch / Elasticsearch or similar) is a strong plus Comfortable searching logs, reading distributed traces, querying metrics Solid SQL skills - able to query relational databases to verify system state, reproduce issues, and understand data models Working knowledge of distributed systems concepts - async vs. synchronous communication, queues, retries, idempotency, eventual consistency Comfort with HTTP and API debugging - curl, response headers, status codes, basic DNS, REST and webhook flows Familiarity with cloud-based, multi-tenant SaaS architectures - understanding tenant isolation and configuration delivery is a strong advantage Hands-on with AI tooling - you already use AI in your daily work and have gone beyond typing into a chat window: built an agent, automated a workflow, written something against an API, or experimented seriously in your own time Nice to Have Experience reading PHP - our platform is largely PHP, so this will help you get up to speed faster Experience in e-commerce or digital commerce platforms (storefront, checkout, payments, catalog, order management) Prior incident management or major-incident response experience. Familiarity with PSP integrations, OMS, PIM, or search platforms Additional Information All your information will be kept confidential according to EEO guidelines. Your perks at a glance: Visit our benefits page. Simply apply online via our career page we will get back to you as soon as possible! (Please note that benefits may vary depending on the location) A Place Where You Can Be You We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are. Different backgrounds and perspectives make us stronger and shape our culture in ways that matter. What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

Career Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. In this role you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers. What You Will Do Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. Implementation and utilization of standard support processes to respond, restore, and resolve issues. Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. Participate in New Product Introduction (NPI) projects; complete NPI product support deliverables including field development and field follow projects as required; complete NPI Product Support deliverables as assigned by Product Service Engineers; coordinate and complete Field Follow objectives as part of NPI programs. Provide 24 x 7 x 365 Incident Management. Provide hands-on product expertise to complete problem analysis and provide ICA. Process CPI / CER tickets to responsible parties. Communicate with dealers regarding status, problem troubleshooting, etc. Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues. Create and maintain a support environment that facilitates issue diagnostics and customer connectivity. Create and report product improvement ideas including functional enhancements and supportability improvements. Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained. Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed. What You Have Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Education Requirements: Requires a degree in an accredited Engineering, Computer Science, or related field Consideration For Top Candidates Proven experience as Troubleshooting customer problems with mining technology Prior experience in the field; supporting machine and software troubleshooting on machines Prior experience as a Service Engineer for hardware, software, and on machine solutions. Experience in Construction / Mining Preferred Experience supporting Autonomy, Robotics or Mining Technologies preferred Additional Information This position requires the candidate to work closely with mining customers in Arizona This position requires the applicant to be able to visit an open pit mine Domestic relocation assistance is NOT available for this position. Visa sponsorship is NOT available with this position. This position will require up to 25% travel Environmental Conditions This position requires open pit mine site support work regularly. The selected applicant will be required to complete and pass regulatory open pit safety training, and travel to and work in open pit mining environments regularly. Time spent traveling to a mining environment would typically include a single work week with daily work in the mining environment. This job role is primary performed during normal day shift hours, but does include some off-shift and weekend responsibilities. Summary Pay Range $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits Paid time off plan (Vacation, Holidays, Volunteer, etc.) 401(k) savings plans Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Health Lifestyle Programs Employee Assistance Program Voluntary Benefits and Employee Discounts Career Development Incentive bonus Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees This position requires working onsite five days a week. Visa Sponsorship is not available for this position. Posting Dates October 29, 2026 - November 11, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology. What We Offer Salary: $70,000.00 - $95,500.00 Location: Austin,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision. Provides customer software support via Software Ticketing system. Provides assistance in analysis of software issues reported on customer tools by field engineers. Aligns and delivers in line with group objectives. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements. Take all company level trainings and certifications needed for gaining specific product knowledge. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases. Functional Knowledge Demonstrates conceptual knowledge of theories, practices and procedures within a discipline. Business Expertise Applies general knowledge of business developed through education or past experience. Leadership No supervisory responsibilities; accountable for developing technical contribution. Problem Solving Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Impact Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines. Interpersonal Skills Exchanges straightforward information, asks questions and checks for understanding. Participate in after action reviews to determine root cause Be detailed oriented, curious and seek to understand Document work activities in line with BKM practices Able to manage many priorities and focus on what is most important Be a self-starter, and demonstrate ability to self-manage Excellent communication skills, written & verbal. Focused on teamwork and quality work Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Overview Microsoft Innovation Hub empowers customers to overcome their business challenges through innovative engagements that integrate multiple areas of expertise. We drive AI transformation by leveraging evolving needs and emerging business opportunities. As the future of technologists and enterprise technical sellers, we guide customers from envisioning solutions to implementation. We deliver the Microsoft value story through immersive experiences, strengthening customer trust through deep engagements in exceptional environments. As an Enterprise Architect, AI Business Applications, working on-site in the Microsoft Innovation Hub located in Atlanta, GA , you'll leverage your deep subject matter expertise in Microsoft 365 Copilot, Copilot Chat, Power Platform, Copilot Studio, agents, Agent 365 / Microsoft 365 E7 to translate complex business processes into design systems that provide meaningful business value for customers. You'll uncover the economics of your customers' business, regulatory environment, and competitive differentiation and guide them to a solution using cutting edge AI business applications. This opportunity will allow you to work with many different customers, across many industries and enable you to utilize and hone your consultative skill set all while working on some of the most interesting customer challenges at Microsoft. As an Enterprise Architect, AI Business Applications, working on-site in the Microsoft Innovation Hub located in Atlanta GA, you will merge business and technical requirements to craft comprehensive solutions, working seamlessly with various stakeholders. You will conduct discovery sessions to understand customer needs and provide strategic recommendations and best practices tailored to their specific needs. Implementing robust AI transformation solutions and optimizing the integration of various technologies and services will be key aspects of your role. Additionally, you will leverage consultancy skills to foster collaboration among technical resources and stakeholders, ensuring alignment and effective teamwork. This role is 100% Microsoft onsite only in Atlanta, GA. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Delivering customer engagements: Prepare and deliver technical engagements including strategy sessions, envisioning workshops, architecture design sessions and rapid prototyping to demonstrate key capabilities, validate against identified risks and finalize technology choices. AI Transformation Leadership: Be the trusted voice within the business and for customers on the latest AI platform and technology trends, guiding their transformation journeys. By prioritizing AI use cases through design thinking workshops, you will lead these journeys effectively. You will be a valued contributor to Microsoft's strategy in your area, ensuring the Hub is proactively aligned with the right customers to drive real impact. Strategic Vision and Planning: Own and execute a clear strategic vision for AI transformation initiatives on a set of targeted accounts, aligning with organizational goals and customer needs by collaborating and orchestrating cross-functional teams. Solution Design and Architecture: Develop comprehensive solution architectures based on patterns and practices that are tied to customer requirements and ensure that solutions are scalable, secure and optimized for performance. By utilizing consultation skills, you will uncover and prioritize opportunities, ensuing solutions are addressing real customer needs. Cross Platform Collaboration: Adopt a holistic approach to integrate capabilities across the entire cloud platform, identifying synergies and optimizing cross-platform integration. You will work with your peers and stakeholders to make the Innovation Hub the home of Cross Solution AI Transformation. Technical Depth: Maintain and grow expertise in creating business value on top of the business applications including sales, services and marketing and Microsoft 365 platform to support AI transformation initiatives. Stay updated with the market trends and collaborate with the technical communities. Technical Sales and Sales Leadership: Act as a strategic change agent within the business to shape Microsoft's programs and engineering offerings. Lead the creation of scalable, field-relevant assets through internal communities. Champion Hub engagement success by connecting technical capabilities to sales opportunities and serving as a trusted voice with sales leaders and account teams. Other Embody our culture and values This role is 100% Microsoft onsite only. Qualifications Required Qualifications 7+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience. Other Requirements This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications 5+ years of experience as a Solutions Architect or equivalent, with deep hands-on expertise designing and delivering solutions across Microsoft AI and productivity technologies, including Microsoft 365 Copilot, Copilot Chat, Power Platform, Copilot Studio, agents, and Agent 365 / Microsoft 365 E7. 4+ years of hands-on experience with Microsoft productivity and AI services, demonstrating technical depth in solution architecture, agent development, integrations, and scalable enterprise deployments. Experience designing secure, governed, and compliant AI solutions, applying responsible AI principles to enable sustainable work transformation and operational excellence. Enterprise Architect Experience: Proven experience as an Enterprise Architect, designing and implementing large-scale, complex solutions that align with business goals and technical requirements. Ability to integrate various technologies and platforms to create cohesive and scalable architectures. Consultative Selling: Proven experience in a consultancy role, providing expert guidance and strategic recommendations to customers. Ability to navigate complex technical landscapes and deliver tailored solutions that meet specific customer needs. Strategic & Structured Facilitator: Validated customer experience in requirements capture; prioritization; capturing evidence and impact to quantify business value; issue, risk and constraint identification with a focus on strategic goals and outcomes. AI Solution Design Experience: Expertise in designing architectures, building, and deploying AI solutions. Experience with cloud and hybrid infrastructures, adjacent technologies, architecture designs, migrations, and industry standards. Understanding of AI related Azure services. Strong working knowledge of Microsoft Dynamics 365 and its integration across the Microsoft ecosystem, with the ability to translate customer requirements into effective business application and AI-enabled solution architectures. Demonstrated security acumen across Microsoft AI Business Solutions, with the ability to articulate security, identity, data protection, governance, and responsible AI considerations when designing and positioning customer solutions. Certification in relevant technologies or disciplines: PL-600 Power Platform Solution Architect Expert, or PL-400 Power Platform Developer Associate, or AI-102 Azure AI Engineer Associate, or Solution Engineering IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.