Find Your Dream Career

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary As part of the Professional Services, Solution Services team, the Software Implementation Consultant, will act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers' desired business process, operations and practices and lead the configuration and setup. Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings. The Software Implementation Consultant will report to the Manager, Professional Services. Key Responsibilities Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value Translate technical requirements and execute system configuration setup Ensure data quality, integrity, and security requirements for all customer databases Assess and validate the implementation plan and manage communication among project stakeholders Troubleshoot and resolve configuration issues with great attention to detail Update and maintain training databases to incorporate new product releases, enhancements, and leading practices Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance. Test, pilot, and document new professional services offerings Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes When needed, travel to customer on-site locations to lead and direct meetings and presentations Required Experience Post-secondary education in business or technology related field (preferred) Excellent communication, organizational and collaboration skills Previous experience configuring or implementing a software solution, database testing and end-user support, preferred Strong analytical and problem-solving skills Demonstrated attention to detail and quality validation process adherence Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time Proven ability to take accountability for a project, demonstrating initiative, and delivering on Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills 2-4+ years in a software implementation role Healthcare market experience, preferred Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Additional Information At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $80,500 - $89,400 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At Skillsoft , we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Senior Director, Commercial Operations Skillsoft is redesigning its end-to-end commercial processes and building an integrated commercial function covering pricing, deal desk, contract negotiation, and RFP support. As Senior Director, Commercial Operations, you will have the opportunity to join at the design stage; build the new commercial processes, analytics, and systems, then own and run them as a permanent member of the function. This is a hands-on build-then-operate role in the commercial organization, not a rotational transformation position. Key Responsibilities: Assess end-to-end commercial processes, policies, and resources across the deal lifecycle, and design and document the future state, including pricing, discount, and conversion analytics. Define enabling systems requirements and support implementation across CPQ, approval workflows, and contract lifecycle, with AI as a radical enabler of process speed and productivity. Support pilots in live operations and refine designs based on results; may flex across adjacent initiatives early before moving full-time into the function. Responsible for owning and running core commercial processes within the function as process owner and subject-matter expert, managing exception handling and driving continuous improvement in speed and quality. Deliver ongoing pricing, discount, and deal data evaluations that inform commercial decisions and policy. Skills & Qualifications to Be Successful: 12+ years of a strategic transformation experience with and analytical process, technology and business experience in SaaS or PaaS environments 2+ years leading a team and driving outcomes Hands-on process & technology business experience Robust knowledge of the Commercial-space with exposure to deal desk, contracts, pricing systems, as well as Configure, Price, Quote (CPQ) Strong modeling and analytics ability with change execution in live operations Polished written and verbal communication & collaboration skills with Executive Presentation skills Location: Boston, MA or East Coast with the ability to travel up to 20% Preferred Skills & Experience MBA or Advanced Degree in a quantitative or business field Target base salary range for this job requisition is anticipated to be approximately $215,000 - $235,000 annualized. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary. Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing. MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com . Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. About the team: This team provides solutions that streamline internal processes, improve implementations and deliver scalable, autonomous services across our employee facing corporate platforms. We work closely with senior leadership, solution architects, and product teams to bring LLM-driven agents and intelligent workflows into production across a dynamic healthcare SaaS environment. Job Summary: This role exists to bring AI-powered automation into real-world use across our corporate platform. This role exists to bring AI-powered automation into real-world use across our corporate platform. It focuses on building intelligent workflows with leading enterprise AI platforms (primarily Microsoft Azure, alongside model providers such as Anthropic Claude and OpenAI) to streamline operations and enhance delivery. The position connects IT and operations with AI innovation to deliver measurable impact in a rapidly evolving environment. Key Responsibilities: •Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI, AI Foundry, and Copilot Studio. •Design and implement AI-powered orchestration and automation for use cases such as configuration streamlining, onboarding automation, and data migration. •Collaborate with cross-functional teams (integration, implementation, product, support) to deliver high-quality, scalable AI-driven solutions. •Develop APIs, scripts, and tools to connect LLM-based agents — using open integration standards such as the Model Context Protocol (MCP) — with existing enterprise systems. •Support testing, evaluation, deployment, monitoring, and continuous improvement of AI workflows in production, including output-quality evaluation, guardrails, and responsible-AI safeguards. •Stay current with the AI platform roadmaps of major providers (Microsoft, Anthropic, OpenAI, Google) and emerging industry trends. •Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams. Your Key Strengths: •Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience. •Experience building AI-powered workflows using Azure AI Foundry, Copilot Studio and/or Now Assist. •3–5 years of experience in software or cloud engineering •Exposure to AI agent orchestration or multi-agent systems •Hands-on experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services) •Familiarity with retrieval-augmented generation (RAG) or vector database integration. •Experience working with multiple LLMs (OpenAI GPT, Azure OpenAI, Gemini), prompt engineering, and AI-driven automation. •Proficient in Python, C#, or JavaScript/ T ype Script •3-5 years' experience working in SaaS or enterprise environments. •Familiar with CI/CD pipelines, Git, and cloud deployment practices. •Understanding of healthcare data formats (HL7, FHIR) is a strong plus. •Strong problem-solving skills and eagerness to learn in a fast-moving environment. Compensation At PointClickCare, base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $115,000 - $130,000 Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Additional Information Tech-D/P3 #LI-MG1 #LI-Remote PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn't just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Are you a Dynamic Sales Professional working in Healthcare, SaaS, or Enterprise Software and feel PointClickCare may be the place for you?! Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people's lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you're doing it with a higher purpose. Just because we don't have any positions posted currently that fit your skills and experience doesn't mean that we aren't interested. We are always looking for the best and brightest and would love the opportunity to keep you informed about our most recent positions being posted and exciting information about PointClickCare. Some of the key areas we are expanding in are: - Channel Sales - Inside Sales - Sales Ops. - Assisted Living Facility (ALF) Sales - Account Management If you are as passionate as we are about Healthcare and making a positive difference in people's lives, please join us here and we look forward to getting know you! For more information on PointClickCare please visit us on Glassdoor and LinkedIn Compensation Additional Information This is a pipeline requisition, meaning we're proactively building a network of talented professionals for future opportunities at PointClickCare. While this role is not currently open, by joining our pipeline you'll stay connected with us and be considered when relevant positions become available. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever's Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At Skillsoft , we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Skillsoft is building an integrated commercial function that unifies pricing, deal desk, contract negotiation, and adjacent commercial capabilities, governing price and discount on a ~$250M Enterprise ARR base. As the Director, Renewals Operations, you will have the opportunity to co-lead the future-state design of this function and end-to-end commercial process redesign, then build and run it as its operating leader. This is a design-and-operate full-lifecycle role where you shape the function, pilot its priority capabilities, and carry it into steady-state ownership. Key Responsibilities: Serve as the future operator of an integrated commercial function unifying pricing, deal desk, contract negotiation, and adjacent capabilities, governing price and discount on a ~$250M Enterprise ARR base Co-manage future-state design of the function and end-to-end commercial process redesign. Integrating today's fragmented pricing, deal desk, contracts, and RFP resources into one function. Redesign commercial processes for speed and productivity with AI as a radical enabler. Define enabling systems requirements across CPQ, approval workflows, and contract lifecycle. Responsible for driving measurable ARR and productivity improvement through stronger pricing, discounting, and deal management by owning commercial policy, approval frameworks, and exceptions. Lead with an AI-first mindset. Use data, automation, and tooling, including Claude, to optimize the commercial processes, monitor KPIs, and continuously raise the bar on performance. Build and lead the function's team; partner and collaborate at the executive level with Sales, Legal, and Finance. Skills & Qualifications to Be Successful: 12+ years of experience running a SaaS/PaaS integrated commercial operations organization with a Bachelor's degree or equivalent experience 6+ years leading teams that own deal desk, pricing, or discount governance at scale. Experience managing pricing and discount governance at scale, as well as commercial policy design. Process redesign expertise with an AI/automation-forward orientation Strong analytical command of deal, discount, and margin economics Executive presence and cross-functional authority across Sales, Legal, and Finance Location Preference: Boston, MA or East Coast with the ability to travel up to 20% Preferred Skills & Experience MBA or Advanced Degree in a quantitative or business field Industry-specific experience in learning technology or enterprise SaaS MBA or Advanced Degree in Finance Target base salary range for this job requisition is anticipated to be approximately $215,000 - $235,000 annualized. We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off. The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary. Skillsoft uses AI-enabled tools to screen applications. Recruitment and hiring decisions are made by Skillsoft personnel and are not based solely on automated processing. MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com . Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Nash is looking for a Technical Support Specialist to join our global, 24/7 Technical Support team. This role sits at the heart of how Nash stabilizes the platform for our enterprise merchants - owning the investigation, resolution, and clean escalation of complex platform and integration issues across our delivery orchestration system. Technical Support is Nash's intake and stabilization layer for everything beyond high-volume delivery inquiries. You'll be the person customers and internal teams rely on when something unusual is happening on the platform: a stuck integration, an unexpected provider behavior, a configuration question that needs real investigation. You'll resolve what you can, escalate what you can't with the context needed to move quickly, and help build the knowledge base that makes the next occurrence faster. This is a role for someone who enjoys the detective work of complex, ambiguous technical problems, communicates clearly under pressure, and takes ownership seriously. LOCATION Remote in Australia (required) AEST - Friday - Tuesday, 11A - 8P TRAINING 4 weeks, Monday - Friday A note on location This is a remote role, but candidates must be located in Australia. This is a hard requirement driven by contractual data access obligations with our enterprise customers, not a preference - we are not able to make exceptions. WHAT YOU'LL OWN Platform and integration investigation. Diagnose configuration questions, known error patterns, API and webhook issues, and account-specific behavior across the Nash platform. Escalation quality. When an issue needs Engineering or Enterprise Operations, you own the handoff — clear reproduction steps, investigation performed, impact assessment, and severity. Escalations from this team are expected to be actionable on arrival. Incident coordination. Serve as the active shift team for P1 incidents — coordinating communication, engaging Engineering immediately, and keeping customers and internal stakeholders informed through resolution. Proactive monitoring. Watch Datadog dashboards, alerts, and logs for anomalies and emerging risks. Surface issues before they become customer-impacting where possible. Knowledge base contribution. Document resolution patterns for novel issues so the next occurrence becomes a known pattern. Your work directly reduces future escalation volume. Overflow support. Act as overflow for Delivery Support during peak windows when issues exceed their scope. WHAT WE'RE LOOKING FOR 5 - 6+ years in Technical Support, Support Engineering, or a related technical role in a SaaS environment Hands-on experience investigating complex platform issues - not just routing tickets, but actually diagnosing what is happening Comfort with APIs, webhooks, and integration troubleshooting in a production environment Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar) Clear, calm written communication — especially during incidents or when customers are frustrated Judgment about when to investigate further versus escalate, and the discipline to document thoroughly either way Located in Australia (remote) NICE TO HAVE Experience supporting logistics, marketplace, or high-volume transactional platforms Prior incident response or post-mortem participation Experience contributing to knowledge bases or support documentation that actually gets used Familiarity with ticketing platforms like Pylon, Zendesk, or similar More about Nash Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. What You'll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance for US employees

At Morning Brew Inc., we mix what you need to know with our unique brand of wit to attract, and build real relationships with, the next generation of business leaders. We speak to them like people, ensuring they get the context and insight needed to make decisions every day. Loyalty and trust are our most valuable currencies. Whether scrolling, reading, watching, or listening, our audience trusts us for credible, entertaining business content that makes an impact on their personal and professional lives. The Morning Brew team is clever, creative, and growing fast. Want in? Read on. OVERVIEW Are you the go-to in your group chat for breaking down complicated news out of Wall Street, Silicon Valley, and Washington? Do you have a passion for staying current and the ability to maintain your sense of humor even when the news is rough? Then let's talk. We're looking for an enthusiastic, voice-y writer to write for Morning Brew's flagship daily newsletter and occasionally craft content for our social media accounts on a weekend schedule. Morning Brew's newsletter, read by more than 4 million people seven days a week, offers a recap of the day's news from the business world and beyond in just a five-minute read. Its secret sauce is not just expert curation of the news, but also the way that information is presented—in a friendly, funny, and inclusive voice. We deliver all the important updates our readers need to start their day without making them want to crawl back into bed. Morning Brew has also become a major force on social channels such as Instagram, Twitter, and TikTok. On these platforms, the Brew brings the same blend of style and information to engage readers when they're not in their inbox. The purpose of this role is to maintain the continuity and quality of the Brew's newsletter and social accounts from the end of the week through the weekend. WHAT YOU'LL DO Write for the flagship newsletter, writing at least one story per day, as well as a weekly market recap and week ahead preview Contribute story ideas and pitches for the newsletter Write up tweets or Instagram posts when major news breaks WHAT YOU'LL BRING A minimum of three years writing in a newsroom or media environment, ideally covering business, markets, or world events Excellent editorial judgment and attention to detail Comfort working under tight deadlines Ability to use humor in your writing (puns encouraged) Fluency with online publishing tools and collaborative workflows Familiarity with social platforms and the ability to distill news stories into X-length posts and find the perfect meme to match COMPENSATION $75,000 - $80,000 *Final offers for this job will be made within the parameters of the salary range provided, commensurate with experience. Total offer package to include benefits highlighted under our perks section below. Compensation Additional Information HOW WE TREAT EACH OTHER Respectful Cando r -- We believe that engaging in timely, constructive, and open discourse is an act of respect that makes for a more transparent and productive work environment. Empathy -- We establish a strong partnership of trust with our co-workers and partners. We build human connections in order to understand each other. Inclusivity -- Morning Brew Inc is deeply committed to fostering a transparently inclusive workplace environment, and people of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply. HOW WE TREAT OUR WORK Curiosity -- We learn every day through deliberate inquiry and exploration. We re-examine assumptions to be a better company, offer better products, and become better colleagues. Accountability -- We celebrate our successes and own our failures. Taking responsibility for our actions allows us to learn from our experiences. Bias Toward Action -- We know speed matters in business so we embrace quick and calculated risk-taking. We understand that many actions are reversible and therefore we are solutions-oriented, even when facing obstacles and challenges. Challenger Mentality -- We don't allow ourselves to be comfortable with our success. We are hungry to become the best and create more value for our audience. Clarity of Purpose -- We understand the "why" in our work, which helps us to operate at our highest level of performance and efficiency. PERKS While being surrounded by a bunch of cool people who look great in crewnecks is its own reward, we have plenty more to offer. Brew's HQ: Pick an adjustable standing desk or cozy corner and load up on free coffee (duh) and snacks at our new two-story office space in NYC's Flatiron District. 401(k) employer match: We want to help you prepare for the future, now. Premium health, vision, and dental plans: Your health matters! Mental health benefits: Personalized plans and programs to promote your mental well-being. Extra help when you need it: Including a care concierge, plus free access to One Medical and the Calm app. Family planning: Want to join #brewparents? Generous paid parental leave and fertility coverage for eligible employees. Employee Resource Groups: Black Coffee, LGBTQ Brew, AAPI Brew, Cafe Con Leche, and Grounded Gym and workout class reimbursements: It pays to be healthy. Annual learning credit: Want to learn something new? We'll reimburse you. BRIEF BREW HISTORY Morning Brew Inc. was founded in 2015 by two entrepreneurial college students who noticed their peers were not consuming legacy media resources about business and finance news, but had a high desire to learn about those topics. What started as a small on-campus email has since evolved into a multi-channel media company that operates 20+ unique content franchises. All while maintaining our witty, honest and engaging tone that millions of loyal MBI audience members rely upon daily to better navigate the world. In 2020 a majority stake in MBI was acquired by Axel Springer SE and in February 2025 that position was increased to full ownership of the business. Axel Springer SE is a family-owned, transatlantic media company headquartered in Berlin and New York that is committed to the values of a free and informed society. To learn more about Axel Springer SE and what defines us, visit http://axelspringer.com/en/what-defines-us .

Not all heroes wear capes — but plenty of them use toilet paper Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion! Funny name, serious business We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we've contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we're really good at doing good. With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we're hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services. A bit about the role As our Senior Legal Counsel, you'll be instrumental in supporting Who Gives A Crap 's growth and impact. You'll take the lead on complex commercial matters, including significant contracts and high-stakes negotiations. Beyond that, you'll provide expert guidance across global legal areas like intellectual property, regulatory compliance (in close collaboration with our Privacy & Compliance Specialist), and corporate governance. You'll also serve as a crucial point of contact for day to day legal inquiries and play a key role in educating the business on legal best practices. Working closely with the Head of Legal, you'll be the linchpin that helps us scale and thrive responsibly, all while making a lasting positive impact. If you worked here this past month here are some things you might have been involved in Shaping our legal team's direction: You would have collaborated with our Head of Legal to define goals and priorities, ensuring our legal strategy aligns with the company's bigger picture. Navigating new product launches: You might have been reviewing contracts and advising on compliance for exciting new product lines as we expand our reach. Mentoring future legal stars: You could have been sharing your knowledge with a junior lawyer on secondment, helping them tackle a complex issue or providing guidance that supports their professional growth. Making legal easy to understand: You'd have been translating complex legal jargon into clear, actionable advice for our marketing or operations teams, making sure everyone's on the same page. Championing smarter ways of working: You might have been exploring and implementing new legal tech or processes to boost efficiency and make legal support even more accessible. Skilful negotiations: You could have been in the thick of negotiations for a key partnership, securing outcomes that are beneficial for our mission and our business. Staying ahead of the curve: You'd have been keeping a close eye on global legal changes, ensuring our advice is always accurate and we're prepared for what's next. Let's talk about you You're more than just legally brilliant; you're a proactive leader with a knack for getting things done. You're someone who: Minimum 5 years+ PAE: 10years+ PAE & in-house experience desirable Thrives on strategy: You enjoy collaborating to set clear goals and work with the Head of Legal to develop effective plans for the team. Influence: You understand the benefits of finding win win solutions, you develop strong relationships, and pro-actively engage with stakeholders to influence risk maturityIs a project management whiz: You can skillfully manage multiple legal projects, keeping stakeholders aligned and initiatives on track. Leads with both directness and empathy: You're great at fostering collaboration, providing constructive feedback, and navigating challenging conversations respectfully. Drives tangible results: You're focused on achieving measurable outcomes, always looking for ways to improve processes and deliver real value. Communicates clearly and simply: You can break down complex legal information for non-legal audiences and champion user-friendly legal solutions. Possesses strong negotiation skills: You have excellent technical legal skills and can confidently handle complex matters, achieving favourable outcomes while maintaining positive relationships. Provides savvy commercial advice: You offer clear, pre-emptive legal advice that balances risk and commercial success, identifying both risks and opportunities for the business. Is committed to continuous growth: You're always seeking ways to improve processes, stay updated on legal developments, and contribute to a culture of ongoing learning. Enjoys mentoring others: You genuinely like guiding and supporting junior team members, and educating the broader business on all things legal. You give a crap Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too! Why should you work with us? First off, as a certified B Corp™ , we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we're in very good company with other exceptional B Corps around the world. We also believe that helping to make the world a better place should be rewarded accordingly – that's why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right). Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn't be more proud of that. Have you made it this far? If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

Client Director About This Role As a Client Director at Nash , you will help transform how the largest enterprises reimagine how they manage last-mile delivery. This is a strategic, high-impact role focused on closing complex, high-value deals and shaping how our most important customers adopt Nash's AI-powered logistics infrastructure. You will play a crucial role on our Go-To-Market (GTM) team in scaling Nash's enterprise sales motion, building predictable revenue streams with aggressive quotas. Your focus will be on industries where Nash has already established strong traction: Grocery, Retail, Convenience, Food, and Pharmaceuticals. You will leverage our technical edge, agility, and grit to drive further success in these markets. Your passion and expertise will help us build the Nash brand and further accelerate our rapid expansion. This is a full-cycle role with support from marketing, product, and data, and your work will help customers evolve from fragmented delivery workflows to unified, intelligent logistics infrastructure. Opportunities is the West, Midwest and Northeast Regions Key Responsibilities Build and manage a complex sales pipeline from scratch, focusing on high-value, enterprise-level deals. This includes identifying, prospecting, demoing, negotiating, and closing deals with a strategic approach. Develop and execute a high-touch playbook for each target account that leverages a strong outbound motion, strategic networking, and targeted messaging to engage and convert key named accounts. Establish and grow Executive - Level relationships within strategic, named accounts across the grocery, convenience, pharmaceutical, and retail industries, positioning Nash as a trusted partner in their delivery operations. Collaborate closely with product, marketing, and engineering teams to align Nash's offerings with customer needs. Provide actionable feedback that refines sales strategies and supports product development. Maintain a deep understanding of target markets and customer pain points. Contribute to internal feedback loops that drive product development and marketing strategies, keeping Nash ahead of market demands. Routinely update CRM and other sales tools with accurate activity data, deal progressions, revenue projections and next steps, maintaining transparency and strong sales hygiene. Requirements 5+ years experience in a full-cycle, closing sales role Proven track record of consistent quota over-achievement in complex accounts and $1M+ ARR transactions Experience handling and owning enterprise deal sizes and C-Level relationships Willing and comfortable with strategic outbound prospecting A self-starter with a high level of motivation who sees themselves as a major stakeholder in Nash's growth. Demonstrated ability to manage responsibilities independently while contributing to team success. Strong curiosity in understanding customer needs and challenges, with the ability to ask insightful questions that uncover deeper issues and craft tailored solutions. Exceptional communication skills, with the ability to convey complex ideas and technical concepts clearly to stakeholders at all levels, from C-suite executives to technical teams. Capable of presenting Nash's value proposition persuasively and handling objections effectively. More about Nash Nash is the platform that powers modern logistics. Commerce has inverted. For decades, customers came to where products and services were. Now products and services come to them, on their terms, in real time. That shift has turned every company into a logistics company, even though almost none of them were built to be one. Couriers, fleets, gig workers, parcel carriers, in-store labor, and increasingly autonomous systems all have to be coordinated in real time, against tighter windows and rising expectations, with hard-fought customer trust on the line. Nash unifies decisioning, execution, and capacity into a single programmable platform. Real-time, AI-native intelligence determines what should happen, operational control executes it, and the platform dynamically orchestrates capacity from any source: a company's own fleets, partners, or the Nash delivery network. Whether a job involves a courier, a gig driver, an internal fleet, a store employee, a technician, or an autonomous vehicle, Nash selects the right resource and manages execution through completion. We power delivery and logistics for some of the most recognizable brands in commerce, including Walmart, Urban Outfitters, 7-Eleven, and Woolworths, alongside platforms like Shopify and Toast. Over the next decade, logistics will become as foundational to commerce as payments, cloud, and connectivity. Nash is the platform that powers it. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and is backed by Y Combinator, a16z, and other top investors. We are headquartered in San Francisco. What You'll Love About Us ✅ Early-stage, well-funded startup – directly impact the company and grow your career! ✅ Quarterly broader team on-sites to bond with teammates ✅ Competitive compensation and opportunity for equity ✅ Flexible paid time off ✅ Health, dental, and vision insurance for US employees

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team? About Our Opportunity Flex exists to make paying rent work the way real life actually works — smoothing out cash flow, helping renters avoid late fees, and letting them build credit instead of falling behind. As a Senior Staff Software Engineer, you'll oversee the technical roadmap for the team, working across APIs, SDKs, and Web experiences. You will work with teams across the organization including Engineering, Product, Design, Infrastructure, Sales, Partner and Customer Success to ensure that the technical strategy meets our goals. We expect you to be hands-on and execute work as an individual, and build products that allow for flexibility as we evolve our product offerings. About Our Team! We have some really exciting teams who are looking for an amazing engineer like you! Check them out! Partner Integrations - Partner integrations work to standardize APIs, tools, and processes that let external partners connect to Flex for data sharing and payments across entry points like Flex Anywhere Who thrives here? A Doer — you get things done efficiently, and you're comfortable rolling up your sleeves when something's blocking the team. An Owner — you take full accountability for what you build, from design through production, and you always have a plan B. Someone Collaborative — you bring people together to pressure-test ideas rather than working in a silo. Someone with Precision — your code and your communication are both clear, because ideas only matter once others can act on them. Someone Resilient — systems break and priorities shift, and you adapt without losing momentum. Someone Humble — you care more about getting to the right answer than being the one who's right. Qualifications: Bachelor or above degree in Computer Science or a related field Minimum of 10 years experience in software engineering, with at least 3 years of technical leadership experience in a hands-on capacity Ability to work on a globally-distributed team with a high degree of ownership Experience leading the delivery of multiple highly impactful products end to end, on time with a high quality bar Experience working with technical and non-technical stakeholders, successfully aligning and setting expectations on scope and delivery Ability to drive yourself and your team to bring quality and consistency to their code and architecture, without compromising velocity Ability to grow in a fast-paced and dynamic environment that will challenge you to always bring your best Experience in designing and developing solutions that maximize ROI and lead to significant business impact Experience working in FinTech and familiar with major payment rails Experience working with Sales stakeholders and/or building products for Sales professionals Experience building integrations with external partners & managing relationships with external stakeholders Experience working on AWS cloud based applications Compensation Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate's starting pay will be commensurate with their experience, qualifications, and Flex's internal leveling guidelines and benchmarks. Tier 1 (NYC/Bay Area, Los Angeles, Seattle) $240,000—$300,000 USD Tier 2 (Austin, Washington D.C. Philadelphia, San Diego, Chicago, Atlanta) $216,000—$270,000 USD Tier 3 (Salt Lake City, all other USA cities) $204,000—$255,000 USD Life at Flex We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace. Offices Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. Benefits For full-time U.S. employees we offer: Competitive medical, dental, and vision Company equity 401(k) plan with company match Unlimited paid time off + 13 company paid holidays Parental leave Free Flex subscription For full-time non-U.S. employees, we offer: Competitive compensation + company equity Unlimited PTO

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist , NPR , TED , and The Washington Post . We are one of Time100's Most Influential Companies of 2026. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do . If they resonate, this could be a great fit! About this role GiveDirectly is looking for an experienced investigator who can establish a function, not just run cases. Concerns and allegations reach us from every program and every country we work in. Each one needs to be triaged and assessed objectively, and to end in appropriate findings and recommendations. You will manage the newly created Central Intake and Investigations Hub. It is a standalone, independent function that works across the whole organisation. The Hub investigates a range of investigations itself, and supports colleagues elsewhere who handle the rest. You will lead the team and take the most complex investigations yourself. The bigger initial task is to establish the Hub across the organisation. How it works has been designed and agreed. What it does not yet have is standing. People need to know it exists, bring things to it early, and trust what it concludes. This matters now because GiveDirectly is growing fast. Delivery volume and headcount are both rising, and the way staff concerns are handled needs to grow with them. Reports to: Director of Safeguarding and Investigations Manages: Future roles including a Program Manager, Investigations and Program Manager, Intake and Reporting to be recruited once the Senior Manager role has been filled. Level: Senior Manager Location: Remote, with a requirement to overlap with an East Africa timezone by at least 3 hours, and meaningful overlap with US Eastern hours. We can only employ people in certain places at the moment, so it's worth checking our current list of eligible countries to see if yours is included. If you're based elsewhere, it's not an automatic no, but do flag it early with your recruiter. We are unable to sponsor or take over sponsorship of employment visas in the U.S. or U.K. at this time. Travel: Occasional. Team meetings and co-locations, plus travel to a country of operation where an investigation requires it. This is not frequent, but it is not predictable either. What you'll do Establish a Central Intake and Investigations Hub across the organisation: Take an agreed design and make it something people use. Build the relationships with the People team, Internal Audit, Safeguarding, HR Managers and Country Directors to ensure concerns are managed effectively. Refine how intake, triage and allocation work in practice as you learn what holds up. Lead the most complex investigations yourself. Establish the facts, produce the findings report and make recommendations. Set the investigation standard and hold other people to it: Define what a good investigation looks like at GiveDirectly. Provide oversight and support where Internal Audit or Safeguarding lead a staff related matter, and quality assure what comes out of it. Decide what training the organisation needs and set its direction. Own the record and what it tells the organisation: Create and hold the system of record for staff matters. Make sure findings and documentation are captured centrally, whoever led the case. Run regular reporting and calibration with the People team, Internal Audit, Safeguarding, Country Directors and ExCo. Sign off on relevant internal and external reporting. Make the function work at scale through the responsible use of technology and data: Shape the design of the case management system and its controls, so that staff investigation records sit only where they should. Find the practical places where automation and AI reduce manual work in triage, documentation and reporting. Build the hub so that growth in concern volume does not simply mean a bigger team. Set up and lead the team: Recruit for, manage and develop a Program Manager, Investigations and the Program Manager, Intake and Reporting. Set their priorities, review their work and build their capability. What success looks like in 12 to 18 months Concerns reach the hub as a matter of course, from every country and function. People come to the hub early and while a matter is still manageable, because they have found it useful rather than because they were told to. Investigations are handled consistently, whoever leads them, and findings reports hold up when they are challenged. The hub is understood across the organisation as an independent central resource. Internal and External reporting tells its audience something they did not already know about patterns, themes and where risk is concentrating. The People team, Internal Audit, Safeguarding and country leadership treat the hub as a resource they rely on rather than a process they comply with. Additional hires for the hub are capable, developing, and the function runs day to day without you in the room. Why this role You build it. This is a new function with a mandate and a set of agreed boundaries. How it actually works is largely what you make it. Genuine independence. The hub is designed to be objective and to handle complex matters. Breadth. You will work across every function and every country GiveDirectly operates in. It matters. Getting this right protects staff and recipients, and protects the trust that lets GiveDirectly move a great deal of money to people who need it. What we are looking for: How you work matters as much as your investigation skills. Trusted by the people you also hold to account. You can tell someone that the handling of a matter was wrong, and still have a strong working relationship with them the following week. People Managers, Internal Audit, Safeguarding and country leadership should want to call you early rather than after things have gone wrong. You motivate and influence people who don't report to you. The Hub has no direct line management over Internal Audit, Safeguarding, the People team or country leadership, and it needs all of them to do the work well. You build the relationships and shape best practice. Impartial, and visibly so. People may try to influence you. You will be told the answer before you have found it. You hold to process and evidence without turning it into a fight, and you record what you could not establish as carefully as what you could. You build what isn't there yet. This function is being shaped by you. You are comfortable where the priorities are clear, but the road to them is not. You would rather design a solution rather than wait to be handed one. You work alongside people. Some of the investigative work is done by other teams, and your expertise is what lifts its quality. You get into the detail with colleagues, you are clear about what good looks like and what still needs doing, and you see it through with them. Steady with difficult material. You work with content of abuse and misconduct without losing sight of the people involved, and without carrying it in ways that wear you down. On experience, we are looking for: Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. 5-7 years of experience leading workplace (misconduct) investigations , including matters involving senior staff and allegations of sexual misconduct. You have run these end to end, from terms of reference to findings report. Experience in setting investigation standards and quality assuring other people's work , not only conducting investigations yourself. A working understanding of employee relations and of where an investigation ends and an employment decision begins. You have worked alongside other teams without blurring the lines of responsibility. Experience across multiple countries and legal contexts , including where local law shapes how we may investigate and how staff must be treated. Trauma-informed and survivor-centred practice in how you plan interviews, handle disclosures and support the people involved. Has made technology work for investigative teams. You have set up or improved investigative system, built reporting from case data, or introduced tools that changed how a team worked. You have used AI in professional work and can say where it helped, where it did not, and how you handled confidentiality. Language Requirement: Professional fluency in English, plus professional working proficiency in one of French, Swahili or Portuguese. Investigative interviews are often confidential and conducted in these languages. Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A positive and supportive team with opportunities for advancement A demonstrated commitment to helping all staff develop and grow A competitive salary, including bonus A robust health benefits plan (exact details will vary by country) Unlimited PTO (that we encourage staff to take!) Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here . Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here . Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income. United States Base Salary: $114,660 Bonus at Target Performance: 10% of base salary Annual Benefits Stipend: $21,393 United Kingdom Base Salary: £77,600 Bonus at Target Performance: 10% of base salary Annual Benefits Stipend: £2,760 Kenya Base Salary: $83,820 Bonus at Target Performance: 10% of base salary Annual Benefits Stipend: $8,454 This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process. #LI-REMOTE Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of "zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation." and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject "Accommodation Needed". We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

Private practice with no doors and no overhead. BetterHelp is one of the world's largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead. You provide the expertise. We handle the rest. Why Join BetterHelp New hourly compensation: $55 - $70 per hour for live sessions. $650 Health Benefit Stipend: Eligibility for the Health Benefit Stipend requires a continuous commitment of 30 hours a week No insurance headaches. No clawbacks. No payment delays. We handle everything — you get paid weekly for every session. Ai documentation. Increase Caseloads: 70% of clients use insurance, helping you build and sustain a strong caseload. Therapist Perks Program: Exclusive discounts and perks on clinical tools, professional resources, and wellness benefits. Additional Benefits Work from the comfort of home (fully remote) Flexible schedule – you set your own hours. Free access to 390+ CEU courses Free BetterHelp membership for self-care Additional bonuses & incentives for high performers Zero overhead: No fees are collected from the therapist, ever. Autonomy over clinical decisions Access and connect with our community of over 30,000 therapists We're Looking For LCSW, LPC, LMFT, LMHC, Licensed Professional Counselor, or Psychologist / PsyD Experienced Mental Health Therapist or Counselor with a passion for helping adults. Requirements: 3+ years of mental health counseling experience Master's or Doctorate in Counseling, Psychology, Social Work, or Marriage & Family Therapy Fully independent license (LCSW, LPC, LMFT, LMHC, etc.) and can provide therapy without supervision. U.S. residency, private workspace, reliable internet, and liability insurance A private and professional environment for conducting sessions. Excellent written communication. Must have professional liability insurance. Reliable Internet connection. Currently residing in the US. NOTE: Unfortunately, if you are an intern or if you require supervision to provide therapy services, you cannot be a provider on BetterHelp at this time. Also, we are unable to accept substance abuse counselors, school counselors, registered nurses, career counselors, Christian counselors, and business coaches (unless they have an additional license as a mental health counselor).