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Billing Subject Matter Expert- Support
Full TimeFully RemoteMid$60,000 - $75,000 / Year
gorrestclinicalehrepic+9

Elation Health is deeply committed to helping independent primary care practices take better care of their patients. Since 2010, we've built a clinical-first, collaborative EHR platform — and with the addition of Elation Billing, we're bringing that same clinical-first philosophy to the revenue side of the practice, so billing works with the chart instead of around it. Elation Health is searching for a Support Subject Matter Expert in Elation Billing — someone who has already done real medical billing and revenue cycle management work, not someone learning it on the job. This is a hands-on, case-based role embedded directly in our support queue: you'll bring practitioner-level RCM judgment to the billing cases our Technical Support Specialists can't fully resolve through process or AI-assisted troubleshooting alone, and you'll help the rest of the team get sharper at spotting those cases in the first place. This isn't a back-office consulting role. You'll be working live cases day to day alongside our support team, diagnosing whether an issue is a product bug, a payer-specific quirk, or a mismatch between how a practice actually operates and how they've configured their billing workflow — then resolving it with the kind of judgment that only comes from having sat inside a claims lifecycle before. Responsibilities Serve as the Elation Billing product line's embedded RCM expert, owning complex billing and revenue cycle cases that require practitioner-level judgment — claims lifecycle issues, CPT/ICD-10 coding logic, payer adjudication and denial patterns, A/R and collections workflows. Act as the go-to resource for case swarms and escalations within Elation Billing whenever a Technical Support Specialist's investigation surfaces a billing nuance beyond scripted troubleshooting. Diagnose a practice's underlying billing context — payment model (insurance-taking vs. DPC), staffing structure, and prior workflow choices — to distinguish genuine product issues from configuration or workflow mismatches, rather than treating every case as a symptom in isolation. Partner with Product and Prod Dev, turning recurring billing edge cases, payer-specific patterns, and denial trends into structured feedback that can inform the roadmap. Contribute to and maintain the team's billing-related knowledge base, SOPs, and macros, and help calibrate the AI Case Assistant's billing-related suggestions so resolutions compound across the team rather than living only in your own case history. Help build the broader team's baseline RCM literacy — sharing real-world billing context so Specialists can better anticipate the issues different practice types are prone to. Track and report on billing-case quality and resolution metrics within your scope, and flag systemic patterns rather than resolving the same root cause case-by-case indefinitely. Requirements 3+ years of hands-on medical billing / revenue cycle management experience — claims submission, payer follow-up, denial management, and A/R — brought in from outside a support organization, not built up through support tenure. Working fluency in CPT/ICD-10 coding logic, claims adjudication, and payer-specific billing rules across commercial and government payers. Experience working within an EHR, practice management, or medical billing platform (e.g., Epic, athenahealth, Waystar, or similar). Strong written and verbal communicator, able to translate complex billing and RCM concepts into clear guidance for both practices and internal teams. Comfortable working directly in a live case queue - this is a frontline, hands-on role, not a periodic-consulting one. Self-directed and detail-oriented, with the judgment to know when a case needs to go beyond a scripted answer. Preferred Certification such as CPB (Certified Professional Biller), CRCR (Certified Revenue Cycle Representative), or CHFP (in progress or completed). Prior experience supporting independent primary care or small-group practices specifically. Experience on a support, customer success, or implementation team at a SaaS/EHR company. Exposure to AI-assisted support or case-management tooling. Six Sigma, Lean, or other process-improvement background. Salary range: $60,000 - 75,000 CAD Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.

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Senior Machine Learning Engineer
SeatGeekUSA (Fully Remote)3 days ago
Full TimeFully RemoteSenior$25,000 - $25,000 / Year
pythongofastapiawsecsdatadog+15

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. SeatGeek is a technology innovator on a mission to disrupt the $300 billion ticketing industry. We have the product, vision, and team to make life better for performers, venues, and fans, and build a generational consumer brand in the process. All we're missing is you. You will join a group that bridges the gap between research and production-ready ML systems. Your work will directly impact how millions of fans discover and purchase tickets, how we optimize pricing and inventory, how we personalize the SeatGeek experience, and how we prevent fraud across our marketplace. You will design and build ML infrastructure and services that operate at scale, turning complex algorithms into reliable, fast, and maintainable systems that drive business value. What you'll do Design, build, and deploy machine learning models and systems that operate reliably at scale in production Build and maintain ML infrastructure including feature stores, model serving platforms, and real-time inference pipelines Embed on a product engineering team and collaborate closely with data scientists, PMs ,and Software Engineers to translate research and experimental models into production-ready systems Solve complex technical challenges unique to the ticketing industry, including real-time pricing optimization, demand forecasting, and fraud detection Develop automated ML pipelines for training, validation, deployment, and monitoring using MLOps best practices Work across team and discipline boundaries to evangelize ML capabilities and build them into SeatGeek's core product offerings What you have Experience building and deploying machine learning systems in production environments. We'll be interested in hearing about the systems you've built, the scale you've operated at, and the business impact you've driven 4+ years of experience in software engineering with at least 2+ years focused on machine learning systems and MLOps Strong programming skills in Python and experience with ML frameworks like scikit-learn, TensorFlow, PyTorch, or similar Experience with cloud platforms and containerization technologies Understanding of both batch and real-time ML systems, including experience with model serving, A/B testing, and performance monitoring Passion for software craftsmanship and product. You have well-considered opinions about how systems should be built, and hold yourself and your code to a high standard A product mindset. You think beyond the model accuracy, about user experience, business impact, system reliability, and what makes a great product tick Commitment to your teammates. You enjoy working with a diverse group of people with different experiences and take pride in mentoring and learning from others Our stack You do not need experience with all of these, but we thought you might be curious. What we care about is your experience, skills, and approach to problem solving. Tools can be learned. Languages + Frameworks: Python + FastAPI, Go, C# + .NET Core Datastores: Postgres, MemcachedRedis, Elasticsearch Cloud: AWS (SageMaker, Redshift, ECS), Airflow for orchestration Version control: Gitlab AI Tooling: Cursor, Github Copliot, Claude Code Observability: Datadog Perks Equity stake Discretionary annual bonus Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching Student loan matching program Health, vision, dental, and life insurance Up to $25k towards family building, reproductive health services and Gender-affirming care $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $360 per quarter to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $145,000 - $209,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here . #LI-Remote

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Case Resolution Engineer
Elation Health
Elation HealthCanada (Fully Remote)3 days ago
Full TimeFully RemoteSenior$70,000 - $70,000 / Year
pythonjavascriptsqlclinicaltriagecad+4

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we've been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Customer support has been the same job for twenty years: a queue, a ticket, an SLA, a closed case. That's ending, fast. Over the next 6–9 months, AI will take on more of the routine, repetitive cases at Elation. That doesn't shrink the human role — it builds on it. The work becomes product intelligence: shaping how AI handles conversations, holding the customer-trust moments that need real judgment, and turning patterns into priorities Engineering delivers. We're hiring Support Engineers to anchor that shift: people who don't just close tickets, but trace them back to the line of product code causing them, ship the fix that resolves the customer's problem immediately, and partner with senior engineers on the cases complex enough to need them. You might be the recent engineering grad who spent a summer at a busy front desk, in a popular restaurant, or on a support line because you like people as much as you like problems, and who's been quietly automating things nobody asked you to fix since your first CS class. Or, you might be the person who leads team projects, tinkers with the dashboards, automations, or workflows so automatically that colleagues assume you are an engineer even if you aren't. If that sounds like you, this role turns that problem-solving instinct into your core responsibility. As a Support Engineer, you'll bring empathy and judgment to the cases that need it most, own the quality of AI-driven solutions in your domain, and synthesize patterns that influence Product and Engineering roadmaps. We hire for judgment, taste, and curiosity, not process adherence. The bar isn't how many cases you closed; it's how much you reshaped the conditions under which cases happen. Role and Responsibilities Synthesize and share customer insights. Surface patterns from your cases in weekly and monthly reports, participate in Product and Engineering discussions with what you're learning, and mentor Support Team members on AI workflows, scripting, and SQL queries. Use Good Judgment to Solve Cases. Own customer escalations with cases that genuinely require seasoned judgment, the ones AI can't safely close. Build and protect customer trust in moments that matter. Build and own AI quality. Configure AI within Elation's stack (intents, knowledge sources, escalation rules), build lightweight external automations and scripts, and own the quality of AI outputs in your domain. What success looks like in your first 6 months Delivered solutions that reduced case volume by 10% or eliminated recurring issue categories, with measurable customer impact (e.g., CSAT, reduction in case reopens) A monthly drumbeat of synthesized insights that Product and Engineering act on, with visible impact on customer experience or a measurable drop in case volume Owns a measurable case-volume reduction in your domain by making cases not happen, not by closing them faster You question default workflows instead of just executing them, and you ship more by removing work, not just doing more of it You build with AI to make yourself and the teammates around you faster — automating triage, drafting responses, prototyping internal tools, and turning one-off builds into reusable patterns Support can run with You've picked up or sharpened a technical skill — SQL, Python, an API, a scripting language — specifically because a customer problem needed it, not because a course assigned it Mentors Associate teammates on AI builds and pattern synthesis Identified and closed gaps across internal and customer-facing documentation, improving accuracy and reducing repeat questions. Professional Qualifications 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field — OR a degree in Computer Science, Engineering, or a related technical field, plus real experience talking to people under pressure (support, hospitality, retail, service, resident advising) Comfortable enough with code to experiment : you've written scripts, touched an API, or built something in Python, SQL, or JavaScript — even if it was just for a class project , team project or yourself A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations, class or personal projects — with evidence of outcomes Strong customer-facing communication and trust-building skills Pattern recognition and synthesis muscle AI-native default. Reaches for AI tools first, treats ambiguity as the work rather than a blocker, and wants to learn how to configure and supervise these systems — not just use them A deep desire to drive results for our customers, with high ownership over the outcomes you own Curiosity and natural problem-solving instincts An instinct to raise the bar for the teammates around you — teaching others to build and synthesize, not just modeling it yourself Show us your work Along with your application, in a cover letter send us: 2–3 things you've built or shipped that changed a metric or outcome — a work project, a personal build, or something from school or an internship — what you made, who it was for, why you needed to do it, and what changed. A short story about a time your analysis or insight changed a decision someone else made. Salary range $70,000 - $95,000 CAD Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.

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Billing SME - Product
Elation Health
Elation HealthCanada, USA (Fully Remote)3 days ago
Full TimeFully RemoteMid
clinicalehricd-10claimscompliancecompliance+5

Elation is building the technology platform that powers the new era of primary care. Our Clinical-First® EHR is beloved by physicians and is enabling the transition to value-based care. We're a mission-driven team committed to empowering independent primary care physicians and improving the quality of care for patients. We're looking for a Billing SME to join Elation's Billing Team's and accelerate our AI-powered billing capabilities. As AI takes on more of the revenue cycle, this role will serve as the billing expert who ensures our AI features deliver accurate, trustworthy billing outcomes that practices can rely on. You'll be the connective tissue between our product team and the real world of primary care billing — bringing hands-on RCM expertise to help us build AI that billing professionals actually trust. Why This Role Exists Accelerate Agentic Billing velocity. Your hands-on primary care coding and RCM expertise (e.g., AdvancedMD, Athena, or similar billing solutions) lets our team iterate on AI billing features with fast, credible domain feedback instead of waiting on live-customer validation for every coding or claims decision. Manage billing risk and trust as AI takes on more of the revenue cycle. Coding and billing correctness carries real financial and compliance consequences — denials, CPT/ICD accuracy, payer rules. As AI authorship of billing decisions grows, you'll evaluate and safeguard accuracy and practice trust. You're the billing analog to the clinical-safety role our Clinical SMEs play for clinical AI. What You'll Do User Zero Testing — Feedback & Insight Test new AI billing capabilities (coding suggestions, Auto-Queue, Worklist, ERA/payment posting) before wider release, evaluating them against real coding and billing judgment. You'll be the first eyes on every billing feature, providing the credible feedback that shapes the product. Front-line Context & Grounding Bring firsthand experience of how competitor and adjacent billing systems handle the same workflows, so our billing teams build with the broader RCM landscape in view — not just Elation's current implementation. Help us understand what "best in class" looks like. Billing Evaluation & Success Criteria Define what "correct" means for coding and billing outputs — a billing-specific subset of user success criteria — and pressure-test AI-generated billing outputs before they reach practices. Your judgment protects practices from billing mistakes. Design Partner Sit alongside Product Design as a billing co-designer, providing billing and coding context and success criteria directly into the design process. Help architect workflows for process excellence by providing a high-level view of industry standards and differentiators. Customer Partner & Key Contributor Support Work with Product to act as the connective tissue between both billing teams and: Customer and design-partner practices piloting Agentic Billing, translating their real billing language and pain points into product-usable input Internal key contributors — Enablement, Marketing, Sales, CSMs, Engagement Advisors, Support, other SMEs — who today escalate billing questions ad hoc and need a defined path to expertise What Success Looks Like Requirements: Billing and coding requirements for billing teams features carry your direct input — written into the requirements themselves, not layered on as post-hoc review Contributes to customer-facing and design groups: Work with Product and Design to execute discovery and design sessions with design-partner practices and cross-functional design reviews, on a standing cadence PM/PD-aligned: Your requirements and customer synthesis feed straight into product management's prioritization, design, and roadmap calls Standup presence: Show up regularly in CSM/Support stand-ups, so billing escalations get triaged directly rather than bouncing through ad hoc Slack DMs You'll Wear Two Hats Billing Co-Designer — Bring primary-care coding and RCM expertise into the design process the way Clinical SMEs bring clinical expertise: defining billing success criteria, front-line grounding, and user-zero testing. Customer & Cross-Functional Liaison — Be the person Engagement Advisors, Support, and other SMEs escalate billing questions to, and who works directly with customer and design-partner accounts to turn real billing language into input GPT/Thor can act on. What You'll Bring Required: 3+ years of hands-on primary care billing and coding experience in a physician practice setting Deep familiarity with CPT, ICD-10, and modifier rules for primary care Experience with practice management and billing systems (e.g., AdvancedMD, Athena, Kareo, or similar platforms) Working knowledge of commercial and government payer rules, denial management, and claims workflows Ability to translate billing domain knowledge into clear, actionable product feedback Comfortable collaborating cross-functionally with Product, Design, Engineering, and Customer Success teams Strong written and verbal communication skills Nice to Have: Experience with EHR workflows and how billing intersects with clinical documentation Familiarity with value-based care billing models (MSSP, CPC+, direct contracting) Certified Professional Coder (CPC) or similar certification Experience in a SaaS, product, or technology-forward healthcare company Previous involvement in user testing, product feedback, or design partnership roles What This Role Is Not Not a roadmap or prioritization owner — Billing teams retain those decisions Not a gate that blocks releases — You provide feedback to teams, not directives Not a substitute for user research — You support and accelerate it, you don't replace it Salary: $ Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment. We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status. Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.

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Enterprise Account Executive - Gaming
Full TimeFully RemoteDirector$272,000 - $374,000 / Year
godatabricksapache sparkforecastingexcelcompliance+8

SLSQ327R414 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. Candidates in the listed location(s) are encouraged for this role Remote - Las Vegas Remote - San Fran Remote - Seattle As a Enterprise Account Executive at Databricks , you are a sales professional experienced in leading go-to-market campaigns in Enterprise accounts, specifically in the Gaming space. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating value to Customers and System Integrators. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today's ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Sales, you will map to highly visible enterprise clients under the CMEG umbrella. You will come with an informed point of view on Big Data, Advanced Analytics and AI which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Build relationships with CIOs, IT executives, LOB executives, Program Managers, and other important partners. Drive value-based growth within the account. Expand the Databricks footprint into new business units and use cases. Exceed activity, pipeline, and revenue targets. Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce. Use a solution-based approach to selling and creating value for customers. Promote Databricks' Data Intelligence Platform powered by Apache Spark™ and Delta Lake Prioritize opportunities and leverage appropriate resources. Build a plan for success internally at Databricks and externally with your account What we look for: You have previously excelled in an early-stage company -- you know how to navigate and be successful with limited oversight Previous field sales experience within big data, Cloud, SaaS, and a consumption selling motion Prior customer relationships with CIOs, program managers, and essential decision makers at local accounts The ability to simplify a technical capability into a value-based benefit 7+ years of Enterprise Sales experience exceeding quotas in larger accounts Managing a small set of enterprise accounts rather than a broad territory Bachelor's Degree Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Local Pay Range $272,000—$374,000 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Enterprise Account Executive, Federal Financials
Full TimeFully RemoteDirector$272,000 - $374,000 / Year
databricksapache sparkforecastingexcelcompliancecompliance+8

SLSQ128R10 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. As an Enterprise Account Executive at Databricks , you are a seasoned sales professional experienced in selling into Federal Financials accounts within the Federal Civilian space. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always looking for new opportunities, you will be asked to maintain and grow accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota attainment. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today's ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Sr. Director of Enterprise Sales, you will map to a dedicated enterprise client under the Federal Financials umbrella. You will come with an informed point of view on Big Data, Advanced Analytics, and AI, which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Meet with the CIO, IT executives, LOB executives, Program Managers, and other important partners Identify and close quick, small wins while managing longer, complex sales cycles Exceed activity, pipeline, and revenue targets Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Use a solution-based approach to selling and creating value for your customer Promote Databricks' enterprise cloud data platform powered by Apache Spark™ Ensure 100% satisfaction among your customer Prioritize opportunities and apply appropriate resources Build a plan for success internally at Databricks and externally with your accounts What we look for: You have previously worked in an early-stage company, and you know how to navigate and be successful Field sales experience within big data, Cloud, or SaaS sales Experience managing large, complex Federal Financials accounts is preferred. Prior customer relationships with CIOs, program managers, and essential decision makers Simply articulate intricate cloud technologies 5+ years of experience exceeding sales quotas Success working with and growing existing accounts Understanding of Spark and big data preferable Passion for cloud technologies Bachelor's Degree Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Zone 2 Pay Range $272,000—$374,000 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Enterprise Account Executive, Healthcare
Full TimeFully RemoteDirector$272,000 - $374,000 / Year
databricksapache sparkforecastingexcelcompliancecompliance+7

SLSQ427R822 As a Strategic Enterprise Account Executive at Databricks , you are a strategic sales professional experienced in selling into Large Healthcare & Payer accounts. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating its value to Customers and System Integrators. Always looking for new opportunities, you will be asked to maintain and grow two Payer accounts. Along with the chance to close an exciting deal, we also offer accelerators above 100% quota attainment. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today's ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Strategic Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Payer Sales, you will map to two enterprise clients under the Healthcare umbrella. You will come with an informed point of view on Big Data, Advanced Analytics, and AI, which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Meet with the CIO, IT executives, LOB executives, Program Managers, and other important partners Grow two Enterprise Payer accounts Identify and close quick, small wins while managing longer, complex sales cycles Exceed activity, pipeline, and revenue targets Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Use a solution-based approach to selling and creating value for your customer Promote Databricks' enterprise cloud data platform powered by Apache Spark™ Ensure 100% satisfaction among your customer Prioritize opportunities and apply appropriate resources Build a plan for success internally at Databricks and externally with your accounts What we look for: You have previously worked in an early-stage company, and you know how to navigate and be successful Field sales experience within big data, Cloud, or SaaS sales Experience managing large, complex Healthcare accounts is preferred. Prior customer relationships with CIOs, program managers, and essential decision makers Simply articulate intricate cloud technologies 7+ years of experience exceeding sales quotas Success working with and growing existing accounts Understanding of Spark and big data preferable Passion for cloud technologies Bachelor's Degree Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here . Local Pay Range $272,000—$374,000 USD About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

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Backend Engineer, Create: Source Code Experience (Ruby)
Full TimeFully RemoteMid
rubygraphqlgitgitlabcompliancetrademark+6

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for a Backend Engineer to join our Source Code Experience team within GitLab's Create stage. You'll help make everyday source code workflows clear, reliable, and efficient for people working across GitLab projects. As artificial intelligence agents increasingly write and manage code alongside people, you'll build backend capabilities and interfaces that support trustworthy collaboration between people and agents. You'll work in one of GitLab's oldest and most complex product areas, using Ruby and GraphQL to improve critical source code experiences across GitLab.com, self-managed instances, and GitLab Dedicated. The Source Code group is responsible for the backend and frontend aspects of the product categories within Source Code. With support from experienced team members, you'll help maintain high reliability through performance and structured query language tuning, caching, rate limiting, testing, observability, and resiliency. You'll collaborate with product management, product design, testing, security, user experience research, technical writing, Gitaly, Code Review, and other Source Code teams to deliver reliable and performant systems. Learn more about the Create:Source Code teams in the GitLab Handbook. What you'll do Develop secure, well-tested, performant features and improvements using Ruby and GraphQL. Work through complex requirements and legacy constraints to deliver clear solutions while protecting the reliability of this critical system. Design and maintain backend services, application programming interfaces, data models, and business logic that support intuitive source code workflows. Collaborate across functions and teams, both asynchronously and synchronously, and involve domain experts when their input will improve the outcome. Use artificial intelligence agents for well-scoped work when they can speed up delivery without sacrificing quality, and critically review their output. Write maintainable code that follows GitLab's standards and contribute to constructive code reviews. Help strengthen reliability by monitoring production health metrics, participating in Tier 2 on-call, troubleshooting incidents, contributing to root cause analysis, and improving observability and resiliency. Share knowledge through code review, technical documentation, and everyday collaboration while learning from others. What you'll bring Professional experience building backend web applications, services, or application programming interfaces, with experience using Ruby and GraphQL. An understanding of relational databases, structured query language, data modeling, caching, background processing, and backend performance practices. Experience contributing to user-facing workflows and maintaining their underlying systems. Experience writing backend unit and integration tests, with familiarity with the testing pyramid, Git, and collaborative code review processes. Experience using artificial intelligence coding agents and reviewing their output, or an interest in building these skills in a complex monorepo. Clear written and spoken English communication skills, including sharing useful status updates in a remote, asynchronous environment. The ability to manage assigned priorities, work through ambiguity, take ownership of your work, and seek guidance when needed. About the team We work on a complex product area that serves GitLab.com, self-managed instances, and GitLab Dedicated. You'll work closely with Code Review, Gitaly, and other Source Code teams. We welcome candidates with different levels and types of experience. Many successful candidates don't meet every requirement. If you're excited about this role, please apply and allow our recruiting team to assess your application. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

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AI Enablement and Learning Specialist
Full TimeFully RemoteSenior
lmsonboardingl&dresearch

Superside is reinventing how its people learn, and we're looking for someone to help bring that vision to life in practical, AI-powered ways. As an AI Enablement and Learning Specialist, you'll join the Learning Enablement and Transformation team. You'll work closely with the person leading our learning strategy, turning goals and ideas into working solutions: Claude-supported resources, automated workflows, and well-organized knowledge that people can actually find and use. You'll also keep the systems and knowledge behind our learning programs in good order, so everything runs smoothly with little manual effort. This isn't a traditional L&D role. If you love working with information, enjoy building with AI and automation tools, and care about how people learn, you'll feel at home here. You'll work independently, from ideas and open problems rather than step-by-step briefs, in a fully remote, ambitious, async-first team. What you'll do Research practical, AI-powered ways to deliver on our learning goals, and recommend what's worth implementing. Prototype Claude-supported learning resources and automations, and turn the best ones into working solutions. Build and launch new learning initiatives, from first idea to something people use. Run and improve async onboarding, so new joiners get a smooth, mostly automated experience. Organize and maintain our learning knowledge, so it's easy to find, trust and keep up to date. Automate enrolments, reminders, tracking and reporting across our learning systems. Look after our learning systems and tools such as Sana LMS, Notion, Claude so they stay reliable and easy to use. Create learning content when needed, such as short modules, guides and resources. Work with stakeholders across the company to understand their learning needs and turn them into practical solutions. What you'll need to succeed Strong experience organizing and managing knowledge: structuring information, keeping it current, and making it easy to use. Hands-on experience building with AI, and a real curiosity about what's possible next. Experience with workflow automation tools and a comfort with the technical side of things. A systems mindset: you see how the pieces connect, and you follow through until it works. Comfort solving problems from ambiguity, turning an idea or a rough goal into a clear plan. A people-first approach: you think about the learner and their experience, not just the tool. Experience in learning and development, HR, enablement, or a related field is a plus, though it's not the centre of the role. Experience with learning platforms (such as an LMS) is a plus. Ability to create clear, simple learning content and communications. Proactive and independent: you don't wait for step-by-step instructions. Great written communication in English, and comfort working async in a remote team. Compensation Additional Information Why Join us? Superside's vision is to create equal opportunities globally by accelerating the world's transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. Remote-first. Customer-led. Remote isn't just a perk; it's how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands. High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. Impact meets opportunity. We're in the sweet spot — big enough to be stable, small enough for you to shape what's next. Your ideas will matter here. Grow fast. Lead well. You'll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry. About Superside Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Learn more at superside.com Diversity, Equity and Inclusion We're an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

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Creative (Illustrator)
Superside
SupersideLATAM (Fully Remote)3 days ago
Full TimeFully RemoteSenior
illustratorillustration

Superside is looking for an Illustrator with a strong command of Generative AI to create exceptional work for some of the world's leading brands. You'll combine deep illustrative craft with AI-enhanced workflows to develop compelling visuals across campaigns, branding, editorial content, and digital experiences. Illustration is your core discipline. You bring strong visual storytelling skills, can work within established brand systems, and know how to use AI to expand creative possibilities while maintaining quality and consistency. What you'll do Create original illustrations across branding, campaigns, editorial content, social media, and digital experiences. Develop character-driven narratives, visual storytelling systems, and concept-led illustration work. Work within existing brand and illustration systems, matching established styles with consistency and accuracy. Use Generative AI tools to accelerate concept development, visual exploration, and illustration production. Integrate AI-generated assets into projects while maintaining strong artistic direction and brand integrity. Experiment with emerging AI workflows and share learnings with the broader creative team. Partner with creatives, project managers, and customers to translate briefs into polished visual outcomes. Connect illustration decisions to broader brand, campaign, and storytelling goals. Iterate quickly based on feedback while maintaining a high standard of craft. Manage multiple projects while balancing independent ownership and cross-functional collaboration. What you'll bring 5+ years of professional illustration experience with a portfolio showcasing strong conceptual and narrative work. Excellent drawing fundamentals, including anatomy, composition, perspective, form, and visual storytelling. Proven ability to work within established brand systems and illustration guidelines. Strong proficiency in Adobe Illustrator, Photoshop, and related illustration tools. Experience using Generative AI tools as part of a professional creative workflow. Ability to create consistent illustration systems, character libraries, and scalable visual assets. Strong attention to detail and commitment to high-quality execution. Excellent English communication skills and ability to collaborate across distributed teams. Collaborative mindset with openness to feedback, iteration, and experimentation. Curiosity for emerging technologies and how they can enhance illustration workflows. Compensation Additional Information Why Join us? Superside's vision is to create equal opportunities globally by accelerating the world's transition to online work. With that in mind, we're building a fully remote company that attracts people where they are. Remote-first. Customer-led. Remote isn't just a perk; it's how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands. High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. Impact meets opportunity. We're in the sweet spot — big enough to be stable, small enough for you to shape what's next. Your ideas will matter here. Grow fast. Lead well. You'll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry. About Superside Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones. Learn more at superside.com Diversity, Equity and Inclusion We're an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

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Global Pricing Specialist
Docplanner
DocplannerBrazil (Fully Remote)3 days ago
Full TimeFully RemoteDirector
sqlagilemental healthinsurancesaleslean

Company Description At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es Why join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Job Description This role is remote within Brazil Your main project is the listing-based pricing rollout across markets. You'll diagnose what's working, propose fixes, get local and global teams on board, and roll out to new countries with clear targets and a steady weekly cadence. You'll also shape how the model evolves for next year. You'll own the ARPU (average revenue per user) target for the segment. Alongside the main project, you'll: Move the ARPU target through specific pricing moves: tighter discount discipline, package mix shifts, price resets by market. Dig into anomalies fast. Spot pricing opportunities across the marketplace that no one's looking at, and make the case for them. Own the segment's pricing recommendations to GTM leadership: propose the moves, defend the trade-offs with data, turn decisions into rollout plans. Drive alignment across sales, local commercial, and global teams on contested pricing calls, without formal authority. Generate optimization hypotheses grounded in data. Design and run behavioral experiments to validate pricing moves before scaling them. Adjust and follow up on budget assumptions as we learn from the market. Maintain country price lists in our internal systems. Qualifications What will help you thrive? 5+ years in pricing, ideally SaaS or marketplace Direct experience working with GTM or sales leaders on pricing decisions Thorough with data. You back conclusions with numbers. Comfort with ambiguity: you know when to stop analyzing and start testing Ability to explain complex numbers simply SQL good enough to pull your own data Strong Google Sheets skills Professional English, comfortable in meetings and writing (B2 or above) Degree in economics, math, business, or similar What to Expect from Our Hiring Process We like to keep things transparent and efficient! Here's what the process usually looks like (though it might vary slightly depending on the role): 1️⃣ Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣ TestGorilla – (SHL numerical reasoning assessment). 3️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. 4️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Douglas Giehl (Global Pricing Director) and your potential manager in this role . Take this chance to ask anything on your mind—it's just as much about making sure we're the right fit for you, too. 5️⃣ References & Offer! Why You'll Love It Here Global Benefits – No matter where you are, you'll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we've got you covered. Time off that counts – whether it's a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We're growing, and so can you! You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. ⏳ Flexibility That Works for You – Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In At Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don't just take our word for it—check out our Glassdoor to hear what our people say! _ We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

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Implementation Manager
Clover HealthUSA (Fully Remote)3 days ago
Full TimeFully RemoteSenior$96,200 - $96,200 / Year
gopatient careclinicalehrdentalmental health+4

Counterpart: Value-based care, at the point of care. At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are hiring an Implementation Manager on the Counterpart Assistant team. In this role, you will lead the customer-facing work of bringing new provider practices and TINs from late-stage prospects through successful launch on Counterpart Assistant. You will partner closely with account management to hand off new customers, own the customer relationship through implementation, and drive each launch to completion on time and at quality. You will independently lead multiple concurrent implementations and the cross-functional work that makes each launch happen. Partnering with account management, support, product, and engineering internally and with providers, office managers, and clinical leads on the customer side: you will drive accountability across every stakeholder and deliver results through influence. Beyond running individual launches, you will help shape the implementation playbook itself — identifying what slows launches down, proposing changes, and driving improvements that reduce time-to-launch and lift customer satisfaction. Strong project management fundamentals, clear customer communication, working knowledge of clinical data, and technical fluency will let you keep complex, multi-stakeholder launches on track. As an Implementation Manager, you will: Own the customer relationship through implementation: you are the primary point of contact for the customer's technical implementation from project kickoff to post go live steady state. Lead end-to-end project plans for multiple concurrent, multi-step implementations, keeping internal and customer teams aligned on scope, timeline, and status. Partner cross-functionally with account management, support, product, and engineering to unblock issues, coordinate handoffs, and keep implementations moving on schedule. Own the outcomes of each implementation: surface risks early, drive resolution across teams, and hold each launch accountable to its target date and quality bar. Apply technical judgment to monitor and address potential integration issues that arise during implementations, working alongside product and engineering to ensure a successful integration and product launch. Drive continuous improvement of the implementation process: define and refine the playbook, tooling, and templates that reduce time-to-launch and raise the quality bar for every customer experience. Represent the customer's voice internally — capture feedback and pain points from implementations and channel them to product, engineering, and support to improve future launches. Success in this Role Looks Like: Over the first 90 days, you hit the ground running: shadowing active implementations, learning the moving parts of the process (standard EHR integrations, internal system configurations and project plans), and taking ownership of your first launch. Within the first 6 months, you are the customer-facing lead on multiple concurrent implementations, delivering launches on time and with a high customer satisfaction bar. Customers describe you as trusted, responsive, and a reason they feel confident in Counterpart. You have identified at least one meaningful improvement to the implementation process — a template, a workflow change, a handoff refinement — and driven it to adoption across the team. Over time, your performance is measured by the consistency, speed, and on-target delivery of customer implementations, by the strength of the relationships you build with customer stakeholders throughout the process, and by the cumulative improvements you drive into the implementation playbook itself. You should get in touch if: You have 5-8 years of experience leading technical product implementations in a customer-facing role, with a strong track record of on-time, high-quality launches — and of running multiple implementations in parallel. You have 2+ years of experience in healthcare technology implementations working with provider practices, ideally including EHR standard integrations. You have exceptional customer-facing skills — you build trust quickly with providers, office managers, and clinical leads, communicate clearly under pressure, and manage escalations calmly and directly. You are an expert in project management: you set the plan, track it, and drive accountability across internal and customer teams that don't report to you. You have strong technical judgment and are comfortable diagnosing potential integration issues and scope creep of the overall project. You are a strong communicator, clearly documenting project status and potential risks internally and externally. You are motivated by process improvement: you notice friction in the way work gets done, propose better approaches, and drive them to adoption without needing a mandate. You lead through influence, not authority: you know how to align stakeholders, resolve conflict, and hold the room accountable to outcomes. Benefits Overview : Financial Well-Being : Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. Physical Well-Being : We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. Mental Well-Being : We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. Professional Development : Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities Reimbursement for office setup expenses Monthly cell phone & internet stipend Remote-first culture, enabling collaboration with global teams Paid parental leave for all new parents And much more! About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $96,200—$125,000 USD

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