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Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity?  We're looking for a Senior Program Manager to join the Strategic Program Management team in Dublin. Our team helps drive Fin's most important company priorities, from company objectives to critical cross-functional projects and programs. We're looking for a versatile, hands-on operator who thrives on solving complex business problems. No two challenges will look quite the same. You'll need to get up to speed quickly, bring clarity to ambiguity, build strong partnerships across the business and take ownership of driving meaningful outcomes. What will I be doing?  Partner with company leadership to drive Fin's highest-priority initiatives, from company objectives to critical cross-functional projects and programs. Step into complex, ambiguous or fast-moving areas of the business, quickly understand the problem, identify what needs to happen and take ownership of moving things forward. Shape and define programs of work, establishing clear priorities, outcomes, ownership and plans for successful execution. Get into the details to understand business challenges, surface open questions, identify trade-offs and help drive informed decisions. Work closely with senior leaders and cross-functional teams, building trusted relationships, bringing a point of view and challenging assumptions where needed. Establish the right structures and ways of working to create clarity, accountability and momentum, without introducing unnecessary complexity. Drive execution end to end, proactively identifying and resolving risks, blockers and dependencies to keep work moving and deliver results. Use data and business context to understand performance, inform recommendations and communicate progress, risks and decisions clearly to stakeholders and leadership. Identify opportunities to improve how Fin operates, introducing practical, scalable solutions that make teams more effective. Live our company values and be a role model for the people and teams you work with. What skills do I need?  You have 7+ years of experience in program management, business operations or similar roles, with a track record of delivering complex, cross-functional projects and programs. Experience in B2B SaaS is a plus. You're a strong generalist who can quickly understand unfamiliar business problems, connect the dots across different functions and identify what needs to happen to move things forward. You have excellent operational judgment and know how to balance strategic thinking with hands-on execution. You're equally comfortable defining an approach and rolling up your sleeves to deliver it. You have experience working directly with senior leaders and executives, building credibility, influencing decisions and constructively challenging thinking where needed. You demonstrate a high degree of ownership and accountability, with the ability to independently drive multiple high-priority initiatives in an ambiguous, fast-paced environment. You have strong business acumen and are comfortable using data to understand problems, evaluate trade-offs, identify opportunities and make informed recommendations. You're proactive, resourceful and solutions-oriented, with a track record of navigating complexity, unblocking teams and driving work through to completion. You're an excellent communicator who can bring clarity to complex topics, facilitate productive discussions and tailor your communication to different audiences, including executive leadership.   #LI-Hybrid Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers . Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.  Policies  Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our  core values .   Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.  Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.  

About the Role As MongoDB scales, our Finance organization needs systems that scale with it. We are seeking a Senior Manager, Finance Technology - to lead a team of Product Managers, NetSuite Engineers, and Engineers who build and evolve the financial technology platform behind Tax, Treasury, Accounting, Source-to-Pay (S2P), and FP&A. This is a player-coach leadership role at the intersection of Finance, Product, and Engineering. You will own the technical direction for the finance technology stack, turn complex finance requirements into scalable, automated, and compliant solutions, and build a high-performing team that delivers measurable business outcomes. You will also own our NetSuite engineering function, leading the team that develops, integrates, and maintains our ERP platform as the foundation for Finance. You will partner closely with the CFO organization, Controllership, Tax, Treasury, Procurement, FP&A, IT, Security, and Data teams. This role is based in the US. [Palo Alto/ New York] Key Responsibilities Fintech Strategy & Roadmap Define and execute a multi-year fintech strategy and roadmap across Tax, Treasury, Accounting, S2P, and FP&A, aligned to Finance priorities and company growth plans Prioritize investments using clear business cases, ROI, and risk considerations, balancing quick wins against foundational platform work Drive automation, AI-enabled workflows, and self-service capabilities that reduce manual effort and shorten close, planning, and procurement cycles Stay ahead of fintech trends, ERP and finance platform best practices, and emerging technologies, and apply them where they create value Product & Engineering Leadership Lead and mentor a team of Product Managers and Engineers, setting clear goals, quality standards, and delivery expectations Establish product management and engineering practices for the Finance domain, including discovery, requirements, prioritization, agile delivery, release management, and measurement Ensure PMs and Engineers work as one team, with shared ownership of outcomes and not just feature delivery Provide career development, coaching, and technical growth opportunities for team members NetSuite Engineering & Platform Ownership Lead the NetSuite engineering team responsible for the design, development, and ongoing health of MongoDB's NetSuite environment, which serves as the financial system of record Set technical direction and standards for NetSuite development, including SuiteScript (1.0, 2.0, 2.1), SuiteFlow workflows, SuiteTalk, SuiteQL, saved searches, and custom records and objects Own the NetSuite release and change management lifecycle, including sandbox strategy, code review, testing, deployment, and management of semi-annual NetSuite releases and feature updates Drive technical debt reduction, including rationalizing legacy customizations and scripts, improving performance, and moving toward configuration and standard functionality where it makes sense Oversee NetSuite integrations with CRM, billing, banking, tax, procurement, planning, and data warehouse systems, ensuring they are reliable, monitored, and well documented Partner with Product Managers to translate finance requirements into NetSuite solutions, and with Finance process owners to evaluate when to configure, customize, or buy Ensure NetSuite changes meet SOX and IT general controls, including segregation of duties, role and permission design, change approvals, and audit-ready documentation Manage the relationship with NetSuite/Oracle and implementation partners, including licensing, support escalations, and roadmap alignment Establish support and incident response practices, with clear SLAs, root cause analysis, and monitoring for business-critical processes such as month-end close Domain Leadership Across Finance Functions Tax: Partner with Tax to enable accurate and automated sales and use tax, VAT/GST, withholding, and indirect tax compliance, including tax engine integrations and reporting Treasury: Enable cash management, bank connectivity, payments, cash forecasting, FX and risk management, and intercompany funding workflows Accounting: Support record-to-report, general ledger, revenue recognition (ASC 606), consolidations, close automation, reconciliations, and fixed assets Source-to-Pay (S2P): Drive procurement, purchase-to-pay, vendor management, AP automation, spend controls, and expense management FP&A: Enable planning, budgeting, forecasting, and reporting platforms, with trusted data flowing from source systems into decision-ready analytics Systems Integration, Data & Architecture Own the architecture and integration strategy for the finance application landscape, spanning ERP (e.g., NetSuite), CRM, billing, banking, tax, procurement, planning, and data warehouse systems Oversee integrations built with iPaaS and API-based tools (e.g., Boomi, Celigo, MuleSoft) and REST/SOAP APIs, ensuring reliability, scalability, and observability. Partner with Data teams to improve data quality, lineage, and the reporting and analytics that support decision-making. Evaluate build vs. buy decisions and lead vendor selection, implementation, and ongoing vendor management, including contracts and licensing. Governance, Compliance & Risk Ensure finance systems meet regulatory and internal control requirements, including SOX, GAAP, ASC 606, and applicable data privacy regulations Define and enforce governance standards for change management, segregation of duties, role-based access controls (RBAC), and data integrity Support internal and external audits by providing system documentation, reports, and evidence Manage operational reliability, incident response, and system performance for business-critical finance processes Cross-Functional Partnership Act as a trusted advisor to Finance and executive leadership on technology capabilities, risks, and strategic initiatives Translate business requirements into scalable solutions and communicate priorities, trade-offs, and progress clearly to technical and non-technical stakeholders Partner with IT, Security, Legal, and Procurement to deliver cohesive, compliant solutions Required Qualifications 15+ years of experience in finance systems, fintech, or enterprise application product and engineering, with 4+ years leading teams that include Product Managers and Engineers, including NetSuite developers or engineers Deep, hands-on NetSuite expertise, including SuiteScript (1.0, 2.0, 2.1), SuiteFlow, SuiteTalk/REST/SOAP APIs, SQL/SuiteQL, and managing NetSuite implementations, upgrades, and releases at scale Demonstrated experience delivering technology solutions across multiple finance domains (e.g., Tax, Treasury, Accounting, S2P, FP&A) Strong working knowledge of finance and accounting processes such as record-to-report, procure-to-pay, order-to-cash, treasury operations, and planning and forecasting Hands-on experience with ERP platforms (NetSuite, SAP, Oracle, or Dynamics 365) and adjacent finance applications such as tax engines, treasury management systems, procurement and AP automation, close and reconciliation tools, and planning platforms Strong technical foundation in system integration and architecture, including APIs (REST/SOAP), SQL, and integration platforms (Boomi, MuleSoft, Celigo or similar) Proven ability to set product strategy, build roadmaps, and manage large cross-functional programs, including implementations, migrations, and upgrades, end to end Understanding of SOX compliance, GAAP, ASC 606, and IT general controls and security best practices Excellent leadership, communication, and stakeholder management skills, including the ability to influence senior Finance and technology leaders Strong analytical and problem-solving skills with a data-driven mindset Preferred Qualifications NetSuite Administrator, ERP Consultant, or SuiteCloud Developer certification Experience in a high-growth SaaS, enterprise technology, or public company environment Experience with AI/automation in finance workflows (e.g., intelligent document processing, close automation, forecasting) Familiarity with BI and reporting tools (e.g., Tableau, Looker, Power BI, NetSuite Analytics) Other relevant certifications (e.g., PMP, CPA) or a CPA-adjacent finance background are a plus Experience building and scaling product management practices within a Finance or IT organization Success Metrics Strategic Impact: Deliver a clear, prioritized fintech roadmap that drives efficiency, automation, and scalability across Tax, Treasury, Accounting, S2P, and FP&A Operational Excellence: Maintain reliable, secure, and audit-ready finance systems with strong performance and control compliance NetSuite Platform Health: Maintain a stable, performant, audit-ready NetSuite environment with disciplined release management, low production incident rates, and reduced technical debt Business Outcomes: Achieve measurable improvements such as faster financial close, reduced manual effort, improved forecast accuracy, and stronger spend and cash visibility Stakeholder Satisfaction: Be a trusted partner to Finance leaders, delivering solutions that meet business needs Leadership & Team Growth: Build, retain, and develop a high-performing team of Product Managers, NetSuite Engineers, and Engineers About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we're powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.  To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REQ ID: 2273437834 MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB's base salary range for this role in the U.S. is: $162,000 — $319,000 USD

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: Austin, TX San Francisco, CA About the Team Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Cloudflare that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development.  As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected at 30%. About the role: The Services Sales Manager (SSM) is a dynamic sales professional, passionate about technology evangelism and developing custom services solutions to drive business growth. This role owns sizing the service component of a Cloudflare opportunity. The SSM takes the technical solution and the customer requirements to deliver a Professional Services commercial proposition presenting customers with a clear line of sight from the solution to measurable business value, and giving sales teams the technical credibility to close. A core objective of the SSM is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes. The SSM works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing  a comprehensive services wrapper tailored to meet each customer's unique needs. The SSM maintains close working relationships across the organisation, partnering directly with the Account Teams, Specialist Sales, as well as establishing strong connections with Delivery teams, Global Delivery Practices, and other subject matter experts within Cloudflare Professional Services. The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations, ensuring they leverage maximum value from the portfolio. Your Impact Collaborate with Services Sales to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services. Showcase our delivery capabilities, IP, and expertise through compelling success stories that demonstrate how we solve customer needs. Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios. Collaborating with Services Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services. Collaborating with Services Sales to drive business growth for Cloudflare Services in your aligned territory. Your Experience  5+ years of proven experience in technical consulting, pre-sales, or service delivery within an IT or Cybersecurity services organization. Self–motivated and detail–oriented. Strong written, verbal and presentation skills. Demonstrated experience in discovery/scope definition workshops with cross–functional internal and customer resources to prepare current state/future state roadmaps and services proposals. Experience of working across multiple regions. Cybersecurity experience preferred. Experience and familiarity with using SFDC or similar CRM tools. Cloudflare Platform experience will be an extra asset. Compensation Compensation may be adjusted depending on work location. For San Francisco or Bay Area based hires: Estimated annual salary of $163,000 - $224,000 (base/variable) This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Location: London, UK About the Team Our sales team members work hand-in-hand with large organisations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Cloudflare that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development.  As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats. This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected at 30%. About the role: The Services Sales Consultant (SSC) is a dynamic pre-sales professional, passionate about technology evangelism and developing custom services solutions to drive business growth. This role focuses on architecting and sizing the essential service components that enable the Cloudflare platform. The SSC excels at presenting how the successful integration of technology and services translates into tangible business value for customers. A core objective of the SSC is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes. The SSC works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing  a comprehensive services wrapper tailored to meet each customer's unique needs. The SSC maintains close working relationships across the organisation, partnering directly with the Services Sales team, Core and Specialist Sales, as well as establishing strong connections with Delivery teams, Global Delivery Practices, and other subject matter experts within Cloudflare Professional Services. The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations, ensuring they leverage maximum value from the portfolio. Responsibilities Collaborate with Services Sales to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services. Showcase our delivery capabilities, IP, and expertise through compelling success stories that demonstrate how we solve customer needs. Gathering, understanding and defining customer specific requirements and expectations for value based outcomes in workshop based scenarios. Collaborating with Services Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services. Collaborating with Services Sales to drive business growth for Cloudflare Services in your aligned territory. Requirements 5+ years of proven experience in technical consulting, pre-sales, or service delivery within an IT or Cybersecurity services organization. Self–motivated and detail–oriented. Strong written, verbal and presentation skills. Demonstrated experience in discovery/scope definition workshops with cross–functional internal and customer resources to prepare current state/future state roadmaps and services proposals. Experience of working across multiple regions. Cybersecurity experience preferred. Experience and familiarity with using SFDC or similar CRM tools. Cloudflare Platform experience will be an extra asset. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. About the Department Infrastructure Operations builds and manages the data center infrastructure behind Cloudflare's global network. The organization brings together engineering, operations, hardware and logistics teams that plan, deploy, operate and maintain our footprint in hundreds of cities worldwide. In this role, you'll help extend that footprint with a new generation of data center sites across the United States. About the Role We're looking for an experienced Data Center Operations manager to build and run the team that brings these new sites online and keeps them running around the clock. You will build a distributed team of Data Center Engineers from the ground up. You'll own sites across their full lifecycle: delivering greenfield builds through third-party vendors and colocation partners, running them in production, and retiring hardware securely at end of life. You'll be accountable for production hardware availability, 24x7 on-site response, and the operating model that lets this footprint scale. The role means balancing competing demands every day: build deadlines against build quality, dependence on partners against high standards, and fast incident response against careful compliance. You need to keep both sides of each in view. This role covers the physical layer: hardware, cabling, and Layer 1/Layer 2 connectivity. It works closely with network engineering and server provisioning teams but does not own them. What You'll Do Team Leadership Hire, develop and manage Data Center Engineers based on-site at data centers across the US. Set clear expectations, career paths and a culture of ownership across a team spread over many sites. Build and take part in a 24x7 on-call rotation with your team. Define coverage models, handover protocols and incident SLAs that hold up as the footprint grows. Serve as the escalation point for on-site incidents. Coordinate engineers, colocation providers and vendors to restore service quickly, and lead root-cause analysis after major incidents so the same problem doesn't happen again. Site Delivery Own build timelines from site readiness through hardware delivery, rack-and-stack, cabling, validation and handoff to production. Run greenfield builds as multi-workstream programs. Coordinate third-party integrators, contractors and colocation providers to hit dates without cutting corners. Be on-site during key build phases to oversee vendor work, verify quality and make sure sites are production-ready. Production Operations Be accountable for availability targets for production hardware at your sites. Run break/fix, repairs, RMAs and spares strategy so that availability is measured, reported and improving. Manage colocation providers and vendors day to day: escalations, remote-hands quality, power and cooling issues, and performance against contractual commitments. Documentation and DCIM Make sure every site is fully documented in DCIM from day one. That covers rack elevations, power and cabling, asset location, and lifecycle status, all recorded as hardware arrives rather than filled in later. Treat infrastructure records as a source of truth that both operations and dependent teams rely on, giving them accurate, current visibility into where hardware is and what state it's in. Partner with tooling teams to bring DCIM online at new sites, and define documentation standards that hold up as the footprint grows. Decommissioning and Hardware Lifecycle Own on-site decommissioning end to end: unracking, physical collections, serial number verification, chain of custody, and handoff for secure destruction. Partner with vendor management on IT asset disposition (ITAD) vendors. Make sure destruction certificates and compliance evidence are filed and audit-ready. Security and Compliance Make sure your sites and team meet Cloudflare's physical security, access control, chain-of-custody and compliance obligations. Follow established physical access procedures, and work with security and compliance teams to develop new ones where these sites need them. Support audits with accurate, timely evidence. Treat audit readiness as a continuous standard, not something you prepare for once per audit cycle. Automation and Operational Efficiency Find manual, repetitive work in build, break/fix, decommissioning and evidence collection. Influence tooling and automation teams to remove it. Evaluate and adopt AI-assisted workflows for incident triage, root-cause analysis, documentation and compliance evidence generation. Scale the operation through tooling, not just headcount. Business Reporting Own weekly business reviews and monthly and quarterly reporting on availability, build progress, incidents and operational health to the Director and peer leaders. Partner with network, systems, hardware, supply chain and infrastructure engineering teams to make sure physical operations support what runs on top of them. Who You Are A builder who stays to operate. You've stood up sites and teams, and you take ownership of what happens after go-live. Delivering a build is where your job starts. If it isn't documented, it isn't done. A leader of distributed teams. You've hired and built trust with on-site engineers spread across many locations, most of whom you won't see day to day. You know how to create accountability, consistent standards and a shared culture across sites, both remotely and in person. Firm with partners. You hold colocation providers and vendors to high standards without becoming adversarial. You know the contract, you track performance, and you escalate when it's warranted. Compliance-minded without being a compliance specialist. You understand why access controls and decommissioning chain of custody are audit controls. You treat compliance as part of doing the work well, not as overhead. Automation-first. When something hurts, your first instinct is to fix the process or the tooling, not add people. You can turn an operational pain point into requirements engineering teams can act on. Required Experience 6+ years in data center operations, including 3+ years directly managing on-site technical teams. At least part of that time should be leading geographically distributed teams. A track record of operating multi-site data center fleets at hyperscale or large-cloud scale. Hands-on experience with IT hardware, including servers, network devices, optics and cabling, not only facilities infrastructure. Enough hands-on depth to coach engineers on technical work and to judge the quality of vendor and contractor work. Experience owning sites across the full lifecycle: delivering greenfield data center or cage builds through third-party vendors, running them in steady state, and decommissioning hardware. Experience managing providers in Tier III+ colocation facilities and holding them accountable to commitments. Experience managing 24x7 on-call operations and incident escalation. Strong Layer 1 and Layer 2 fundamentals: structured cabling, fiber and optics, patching standards, switching basics, and troubleshooting physical connectivity for network and server hardware. Solid knowledge of data center power and cooling, rack design, high-density deployments and hardware lifecycle management. Strong understanding of DCIM and asset management systems. You should have a track record of keeping documentation accurate from day one, including rack, power, cabling and asset records maintained from hardware arrival through decommissioning. Working knowledge of the security and compliance frameworks common in enterprise-grade data centers. You should understand them well enough to run operations under them; auditor-level expertise isn't required. Strong program management skills across multiple vendors, sites and time-bound workstreams. A track record of reducing toil through tooling or process redesign. Excellent written and verbal communication, including regular business reviews and status, risk and availability reporting to leadership. Ability to travel regularly to data center sites. Expect more frequent travel during site builds, shifting to periodic visits as sites reach steady state. Preferred Qualifications Experience standing up a new data center operations function or region from zero. Background at a hyperscaler, cloud provider, major CDN or similarly fast-scaling infrastructure company. Experience with ITAD vendor programs and secure destruction requirements. Experience with PagerDuty or similar on-call and incident tooling. Familiarity with DCIM and source-of-truth tooling such as NetBox or Nlyte, Jira-based operational workflows, and Confluence documentation practices. Experience with remote-hands programs and vendor scorecards. Background in hardware diagnostics, burn-in or automated build validation. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations: London or Lisbon About the Department Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a hugely successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare's edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. About the Team We build the infrastructure that makes the web Payable , powering the future of machine-to-machine commerce. Here at Cloudflare, agentic commerce is a core part of our vision for the Agentic Internet . As AI agents increasingly navigate, consume, and act on the web, standard payment and authorization models built for humans are breaking down. We are building tools that help make the new internet payable by giving our users the ability to take control over how AI agents pay for resources across the Internet. Building these capabilities requires solving problems across high-throughput web infrastructure, low-latency transaction processing, digital wallets, and emerging agentic payment protocols. We bridge mainstream fiat commerce rails with decentralized protocols, enabling micro-payments at Internet scale. We're looking for someone excited to deliver products so domain owners can control this experience, while identifying the problems Cloudflare is uniquely positioned to solve next. We are a tight-knit group that communicates and collaborates regularly. We celebrate our achievements, support each other when we make mistakes, and hold each other and our work to a high standard. About the role We are looking for an Engineering Manager to build and lead the engineering team across Agentic Commerce. You will be responsible for the people, execution, and engineering quality behind products that power machine-to-machine payments and monetization, such as our Monetization Gateway . You will partner closely with Product Management and engineering teams across Cloudflare to deliver current priorities and shape future opportunities. This is a management role for someone who is deeply technically credible. You will not be expected to write most of the code, but you should be able to understand the systems your engineers operate, challenge architectural decisions around payment rails and cryptographic auth, ask the right questions when something is going wrong, and step into a technical problem when the situation calls for it. At the same time, we are looking for a manager, not a tech lead with direct reports. Your success will be measured by the quality and output of the team you build, the engineers you develop, and the systems and products they deliver. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed. What you'll do Manage, coach, and grow engineers working across high-throughput payment pipelines, agent authentication, and web-scale commerce architecture. Own execution by establishing clear priorities, creating predictable delivery, and giving engineers the context and autonomy to own meaningful areas of the product. Lead the development of agentic payment systems leveraging emerging open standards (x402, Web Bot Auth, ACP, UCP) to enable low-latency, machine-to-machine micropayments. Lead the engineering behind usage metering, pricing definition engines, outcome verification, and revenue attribution models tailored for agentic workflows. Build capabilities that give businesses granular visibility and control over their agent-generated revenue streams. Partner closely with Product Management to understand customer problems, shape the roadmap, and turn broad opportunities into clear engineering outcomes. Bridge mainstream and decentralized tech, interfacing with blockchain teams while keeping execution focused on mainstream, high-throughput web and fiat commerce rails. Balance near-term product delivery with thoughtful technical investments that allow promising ideas to grow. Own the operational health of the systems in your area, including observability, incident response, cryptographic security, and long-term reliability. Develop technical leaders and create space for engineers to lead architecture and implementation. Responsibilities We want you to love it here. This role is a great fit for you if: You have led and developed a high-performing engineering team(s) and can point to what that team shipped and how the people on it grew. You are technically credible with experienced engineers. You can review a design, understand the trade-offs in distributed systems or payment platforms, and recognize when a technical problem needs deeper investigation. You are comfortable managing a team working across several related technical areas (like digital wallets, payment protocols, and web authorization) and can create clarity without requiring every problem to fit neatly into a single box. You care deeply about reliability and quality, particularly when the output of a system handles monetary transactions or machine authorization. You have strong product judgment and enjoy working with Product Management to decide what is worth building, what needs improvement and what should not be built at all. You are comfortable with ambiguity and with finding structure in areas where the opportunity is clearer than the roadmap. You communicate clearly, give direct feedback, and can explain complex technical decisions to both engineers and non-engineers. Examples of Desirable Skills, Knowledge, and Experience Strong technical grounding in distributed systems, low-latency transaction processing, API design, web security, or adjacent areas. Experience building or operating products involving traditional payment rails, digital wallets, or open authorization/authentication standards (e.g., OAuth, WebAuthn, Web Bot Auth). Experience operating systems where correctness, reliability, and security matter as much as feature delivery. A track record of hiring, developing, and retaining strong engineers. Experience partnering closely with Product Management to shape and execute a roadmap. Experience taking products or major capabilities from an ambiguous opportunity to a clear customer outcome. Strong written and verbal communication. Bonus Points Familiarity with emerging agentic/machine-to-machine payment protocols (x402, AP2, ACP, UCP). Experience building hybrid fiat/crypto payment infrastructure. Familiarity with Cloudflare's developer platform (Workers, Durable Objects, KV) or edge computing architectures. Experience turning complex underlying systems into useful payment or commerce products for a broad audience. Experience with usage-based billing, metering engines, attribution systems, or complex commercial pricing models. Previous experience working in payments and on payments technology Compensation Compensation may be adjusted depending on work location. For Lisbon based hires: Estimated annual salary of €74,000 - €93,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Available Locations:  San Francisco, CA About the team The Finance team is a critical pillar of Cloudflare's success, translating strategy into financial outcomes, and serving as a trusted voice to the public markets, the Board, and our shareholders. The Investor Relations team is a small, high-impact group that tells Cloudflare's financial story to the public markets — translating one of the most differentiated technology platforms in the world into a clear, credible, and compelling investment narrative. About the role Cloudflare is looking for an Associate, Investor Relations & Strategic Finance to join our lean IR team and help power how we engage with Wall Street. You will be a core contributor to the quarterly earnings cycle, our consensus and financial modeling work, investor events including our annual Investor Day, and strategic finance projects for senior leadership. This is a hands-on, high-visibility role. The work you produce will go directly to the CFO, CEO, Board, and public markets, so we hold ourselves to an exceptionally high bar on accuracy. You will work closely with Finance, Accounting, Legal, Communications, FP&A, and the executive team, and you will get broad exposure to the business and to the public markets. We are AI-native in how we work, and we expect you to treat modern tooling as a force multiplier on insight, productivity, and rigor. What you'll do Quarterly earnings and consensus Support the end-to-end quarterly earnings process, helping draft and assemble the press release, supplemental financial information, prepared remarks, Q&A prep, and investor deck. Build and maintain our consensus model: collect and analyze sell-side estimates and models, and benchmark them against internal forecasts. Support the guidance process, including share count forecasting, sensitivity analyses, and supporting materials for leadership. Drive tie-out and validation work so that every figure, claim, and disclosure across the press release, supplemental, scripts, Q&A, deck, 10-Q, and 10-K is accurate and consistent. Help prepare for earnings Q&A: anticipated questions, peer transcript research, key stats and proof points, and live-call backup material. Coordinate the post-earnings analyst callback program, including scheduling, notes, and feedback summaries. Investor engagement Support day-to-day engagement with sell-side analysts and institutional investors, including responding to inbound requests and maintaining our investor database. Help plan and run investor events, including sell-side conferences, one-on-ones, on-site investor visits, and non-deal roadshows. Prepare briefing materials for the CEO, CFO, and other executives ahead of investor meetings, including investor profiles, talking points, and Q&A prep. Maintain core IR collateral, including the investor presentation, fact sheets, and IR website content. Analyze shareholder ownership and support investor targeting. Investor Day and strategic finance projects Support the planning and execution of our annual Investor Day, including the invite tracker and registration, content drafting, validation, and day-of logistics. Contribute to strategic finance projects such as peer benchmarking, competitive analyses, long-range financial modeling, and ad-hoc analyses for senior leadership. Analytics and tooling Monitor and synthesize analyst coverage, peer results, investor sentiment, and industry trends into clear, actionable summaries for leadership. Build and maintain the models, dashboards, trackers, and validation tools that let a small team operate at scale. Use AI-native tooling and automation to improve speed, accuracy, and insight across the IR function. Examples of desirable skills, knowledge and experience 3–5 years of experience in investment banking, equity research, investor relations, FP&A, corporate finance, or equity investing; exposure to public technology companies is a plus. Strong financial modeling skills , including building and maintaining operating models, consensus models, and share count and dilution forecasts. Solid understanding of financial statements , public-company reporting, and valuation; familiarity with SaaS or consumption-based revenue models is a plus. Strong written communication skills , with the ability to draft clear, concise materials for senior executives and to turn complex financial or technical concepts into simple narratives. Exceptional attention to detail , and pride in getting every number right. An ownership mindset : you are organized, take initiative, and can manage multiple deadlines in a fast-paced environment, especially during earnings season. High-trust collaboration , with the ability to work effectively with teams across Finance, Accounting, Legal, and Communications. AI-native curiosity and skill : fluency with modern AI tooling and a track record of using it to amplify your impact. Sound judgment with confidential information , including awareness of materiality, fair disclosure, and Reg FD (or a strong willingness to learn). Genuine interest in cybersecurity, cloud infrastructure, developer platforms, or AI, and in the public markets.   Compensation Compensation may be adjusted depending on work location. For Bay Area based hires: Estimated annual salary of $117,000 - $161,000 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Strategy & Operations Manager. About the job This position will be responsible for unlocking exceptional growth for Twilio's customers and business.  We are seeking a high-achieving individual to join Twilio's Strategic Growth team in the Industry Relations & Strategic Growth organization. In this high-visibility role, you will tackle executive-level strategic problems that have no straightforward answers while moving quickly to keep pace with the fast-moving communications and AI ecosystem.  You will unlock new customer use cases, improve the quality of our global telecommunications network, and drive profitability. You will do this by defining complex problems and solving them through first-principles thinking, data analysis, storytelling, interviews, and collaborative cross-functional relationships. You will be an owner of strategic projects with significant autonomy, and will engage with senior executives to present your recommendations and accelerate decisions. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact in product-led growth, international expansion, compliance, and go-to-market. If you have an extreme owner / founder mindset, move fast, and want to solve big challenges in a rapidly growing space, you'll find yourself at home. Responsibilities In this role, you'll: Strategic Decision-Making: Partner with executive leadership to define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems. Cross-Functional Leadership: Drive end-to-end alignment across Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve core company goals. End-to-End Ownership: Take full accountability for VP-level strategic goals, delivering mission-critical projects on schedule while optimizing customer experience. Executive Communication: Synthesize complex technical and strategic data into concise executive presentations, strategic memos, and board-level reporting. Data-Driven Modeling: Perform data analysis and build quantitative models to solve complex, unstructured business challenges under tight timelines. Domain Expert: Lead as the Subject Matter Expert for global connectivity initiatives, advising executive leadership and driving results across reach, quality, and profitability. Prior expertise isn't required to apply – just a commitment to learn. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 4-6 years of experience in strategy, operations, management consulting, product, or growth roles. Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making. Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance across individual contributors to VP levels. Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges. Strong proficiency in data analysis and visualization e.g., SQL, Looker, Tableau, Coefficient, Airtable. Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment. Desired: Experience in SaaS, technology, management consulting, banking, or other fast-paced environments. Experience using AI to accelerate productivity e.g. Claude, OpenAI, Gemini, Glean. Familiarity with telecom, messaging, and voice networks. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $ 128,560.00 - $ 160,700.00 . Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ 136,000.00 - $ 170,000.00 . Based in the San Francisco Bay area, California: $ 151,120.00 - $ 188,900.00 . This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information  Applications for this role are intended to be accepted until November 19, 2026, but may change based on business needs.  Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Principal Pricing and Monetization Manager About the job This position is needed to lead and scale Twilio's platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role critical to driving Twilio's pricing strategy and operationalizing key pricing processes. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers. Reporting to the Director of Monetization & Pricing Strategy, you will act as a primary strategic leader shaping complex pricing and packaging strategies for Twilio's expanding product portfolio. Responsibilities In this role, you'll: Architect and shape strategy: Develop advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio, incorporating considerations like product strategy, GTM strategy, competitive differentiation, and deep financial analysis. Partner with Product leadership: Work closely with Product teams and senior leaders to align product strategy and roadmaps with monetization frameworks, providing critical insights into competitor pricing and packaging to inform requirements. Analyze data: Dive into complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies. Champion cross-functional collaboration: Act as a strategic bridge and internal champion across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives. Lead complex projects: Own the end-to-end delivery of highly complex, multi-stakeholder monetization projects that generate clear, measurable business impact at the enterprise level. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Pricing Expertise : 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries. Financial Modeling & Analytics : Hands-on mastery of developing complex pricing models and evaluating monetization frameworks to generate insights and drive strategic alignment. Cross-Functional Project Management : A proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact. Executive Communication & Influence : Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership. Education : Bachelor's degree in a quantitative or business-related field, or equivalent experience. Desired: Industry Expertise: Past experience in a B2B environment Platform-Level Pricing Strategy : Direct experience designing and scaling multi-product, platform-level pricing strategies Pricing Methodologies : Deep understanding of advanced pricing survey techniques (e.g., conjoint analysis, Van Westendorp). Advanced Education : Consulting experience, MBA, or an advanced degree in a quantitative discipline. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900  Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300 Based in the San Francisco Bay area, California: $166,400 - $208,000  This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   Applications for this role are intended to be accepted until Nov 19th but may change based on business needs.    Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Payroll Tax and Compliance Analyst. About the job We are seeking a highly skilled Payroll Tax and Compliance Analyst to oversee payroll employment taxes, regulatory adherence, and mobility compliance across APJ and EMEA regions. As a fast-growing tech company, our workforce is highly mobile. You will serve as the subject matter expert on complex tax laws, social security frameworks, and multi-country remote worker regulations. Reporting directly to the Director, Global Payroll, you will suggest risk-mitigation strategies and ensure seamless compliance for a dynamic, global team.  Responsibilities In this role, you'll: Tax Oversight: Manage all payroll tax compliance, filings, and reconciliations across the APJ and EMEA regions, covering Australia, Singapore, India, Hong Kong, Japan, Sweden, Estonia, Spain, Ireland, UK, Germany, Belgium, France, Poland. Mobility Tracking: Monitor employee movement across countries and international borders to ensure accurate tax withholding. Nexus Assessment: Evaluate corporate tax footprint implications resulting from remote worker locations. Social Security: Ensure correct application of local social security taxes and international totalization agreements. Regulatory Research: Track changing tax laws, statutory rates, and local compliance requirements in all active jurisdictions. Agency Management: Act as the primary point of contact for tax authorities, external auditors, and local payroll partners. Year-End Reporting: Lead year-end tax reporting processes, for all countries in APJ & EMEA and follow local country statutory filings. Process Optimization: Build scalable internal workflows to automate tax adjustments for mobile employees. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Experience: 3+ years of payroll tax and compliance experience, ideally within a high-growth technology company. Geographic Scope: Proven expertise in APJ & EMEA local taxes & social security. Mobility Expertise: Advanced knowledge of multi-country taxation, trailing liabilities, and cross-border remote work risks. Technical Skills: Proficiency with global payroll platforms (e.g., Workday, Deel, etc). Communication: Exceptional ability to translate complex statutory tax laws into clear, actionable corporate policies.  Desired: Expertise in APJ & EMEA payroll regulations (e.g., Australia, Singapore, India, Japan, Hong Kong, Sweden, UK, Spain, France, Germany, Ireland, Poland, Belgium) Certified Payroll Professional (CPP) or equivalent international certification. Experience navigating compliance for equity compensation (RSUs, stock options) across multiple tax jurisdictions.  Location   This role will be remote, and based in Ireland.  Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are  At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!  Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  . See yourself at Twilio Join the team as Twilio's next Fraud Specialist, Supplier Operations & Governance (P4). About the job We are actively recruiting for this role to fill an existing vacancy. This position will be responsible for working constructively with our customers and partners to resolve billing issues and fraudulent misuse of services.  We are seeking a sharp, highly data-oriented, and tenacious Fraud Specialist to join our team. Unlike a traditional billing or collections role focused on routine outreach or simple invoice review, this position is a hybrid of financial investigation, root cause analysis, and strategic dispute negotiation.  In this role, you will look for billing discrepancies, investigate Artificially Inflated Traffic (AIT) or IRSF (International Revenue Share Fraud), dig deep into messaging and call data, project manage high-value customer and vendor disputes, and build data-backed cases to resolve discrepancies. You will build dashboards to communicate key metrics and drive action. If you love solving complex data puzzles, negotiating with external parties, and finding win-win outcomes, this is the role for you. You will be part of a company that is the category leader in Communications Platform as a Service (CPaaS), an organization working with the largest customers and partners, and a team of operators and former consultants that have delivered exceptional impact. If you have an extreme owner / founder mindset and a desire to solve big challenges, you'll find yourself at home. Responsibilities In this role, you'll: Advise account managers, accounting, and management on best practices to handle billing disputes Negotiate with customers and carriers with an understanding of resolution levers available as per contractual terms and industry norms Identify, analyze, and handle fraudulent misuse (such as Artificially Inflated Traffic) and billing errors (such as rate differences) with both vendors and customers Own the end-to-end lifecycle of customer and vendor disputes from intake of disputes to initiating disputes, tracking progress, and ensuring timely, documented resolution Uncover and resolve discrepancies, overcharges, and unpaid balances with carriers and customers due to quantities, rates, currency, and other root causes Dig into call and messaging data to identify why bills don't match or find evidence of fraud Build dashboards that communicate key metrics related to the lifecycle of disputes Read contracts and interpret what should be the invoice versus what it is Act as the primary point of contact to negotiate dispute resolutions, settlements, and payment terms in accordance with company practices Partner closely with data analytics, engineering, and accounting to reconcile accounts Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years of professional experience in telecom operations, fraud operations, customer success, vendor management, procurement, collections, or consulting.  Sharp written and verbal communication skills. Experience negotiating disputes constructively with customers or vendors. Experience in collections, dispute resolution, or billing analysis. Experience in project management. Experience wrangling data with Excel / Google Sheets, Looker or SQL. Desired: Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains.   Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders' Forum. Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files. Experience working with workflow platforms like Airtable or building dashboards. Experience in telecom, technology, or consulting industries. Experience with advanced data analysis like Python or scripting Experience with AI and automation tools to accelerate productivity. Location  This role will be remote and based in Ontario, British Columbia or Alberta, Canada. Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off. The estimated pay ranges for this role are as follows:  90,800.00 - CAD 113,500.00   Target Bonus Percentage 15% The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Ready to do the most impactful work of your career? At  Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it's a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges."  learn more about working at Coinbase . We're hiring a Staff Software Engineer to join the Payments team within the Platform organization. The Payments team builds and operates the infrastructure, workflows, and APIs that power fiat on- and off-ramps for individual and institutional customers, processing billions of dollars in transaction volume across a growing set of global markets. You'll own the architecture and technical direction of these systems, ensuring every payment is reliable, scalable, and correct as Coinbase expands into new regions and payment methods. What You'll Do: Own the multi-year technical strategy and architecture for the Payments platform, defining the roadmap for scaling integrations, routing, and funds-flow systems across global markets. Build and evolve distributed systems that process high-volume payment traffic, designing for fault isolation, graceful degradation, observability, and clear SLOs for Tier-0/Tier-1 services. Drive engineering quality by establishing paved roads, shared frameworks, and coding standards that elevate the technical bar across the Payments team and adjacent orgs. Partner cross-functionally with Product, Risk, Compliance, and Operations to translate ambiguous business requirements into well-scoped technical solutions that balance speed, safety, and regulatory needs. Lead high-stakes scaling and reliability initiatives, anticipating bottlenecks before they occur and driving systematic improvements from incident postmortems. Strengthen team capabilities through hands-on mentorship, design reviews, and architectural guidance that accelerate the growth of engineers across the team. Required Skills and Experience: 8+ years of experience in software engineering, including hands-on experience building payment systems, financial infrastructure, or high-volume transactional platforms. Demonstrated track record of architecting and delivering fault-tolerant, highly reliable distributed systems at scale, with experience processing billions of dollars in transaction volume. Led platform-building efforts that transformed fragmented services into coherent, reusable systems (e.g., shared frameworks, unified APIs, multi-tenant architectures). Proven experience owning production reliability, leading high-severity incident response, and driving systemic improvements across multiple teams or domains. History of influencing technical direction across teams and organizations without direct authority, including representing your area in org-level architecture and strategy forums. Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality. Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).    Annual base salary range (excluding equity and bonus): $218,025 — $256,500 USD Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period. Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws. US Applicants: View Employee Rights , Know Your Rights , and E-Verify Notice of Participation. Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial . Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice . US applicants: By submitting your application, you agree to Arbitration of Disputes .