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Job Description About the Opportunity Location: Etobicoke, Ontario Job Type: Permanent, Full-Time Salary: $75,000 annually Schedule: Rotational Stellar Personnel is seeking an experienced Executive Chef for a permanent, full-time leadership opportunity within a senior living and care environment in Etobicoke, Ontario. This role is ideal for a culinary professional with strong leadership skills, experience in high-volume food preparation, and a commitment to providing high-quality dining experiences while meeting residents? dietary and nutritional needs. How to Apply Interested candidates are invited to apply through Stellar Personnel. Our recruitment team will review applications and contact qualified candidates regarding the next steps in the selection process. Apply here: https://zurl.to/5upW?source=CareerSite Requirements Key Responsibilities Lead, develop, and support the culinary team to ensure efficient kitchen operations and consistent food quality. Oversee daily food service operations and ensure appropriate service standards are maintained. Coordinate catering services for internal and external events. <span class="font" style="font-family:arial, helvetica, sans-ser

About Summit: Summit Therapeutics Inc. is a biopharmaceutical oncology company with a mission focused on improving quality of life, increasing potential duration of life, and resolving serious unmet medical needs. At Summit, we believe in building a team of world class professionals who are passionate about this mission, and it is our people who drive this mission to reality. Summit's core values include integrity, passion for excellence, purposeful urgency, collaboration, and our commitment to people. Our employees are truly the heart and soul of our culture, and they are invaluable in shaping our journey toward excellence. Summit's team is inspired to touch and help change lives through Summit's clinical studies in the field of oncology. Summit has multiple global Phase 3 clinical studies, including: Non-small Cell Lung Cancer (NSCLC) HARMONi: Phase 3 clinical study which was intended to evaluate ivonescimab combined with chemotherapy compared to placebo plus chemotherapy in patients with EGFR-mutated, locally advanced or metastatic non-squamous NSCLC who were previously treated with a 3rd generation EGFR TKI. HARMONi-3: Phase 3 clinical study which is intended to evaluate ivonescimab combined with chemotherapy compared to pembrolizumab combined with chemotherapy in patients with first-line metastatic NSCLC. HARMONi-7: Phase 3 clinical study which is intended to evaluate ivonescimab monotherapy compared to pembrolizumab monotherapy in patients with first-line metastatic NSCLC. Colorectal Cancer (CRC) HARMONi-GI3: Phase 3 clinical study intended to evaluate ivonescimab in combination with chemotherapy compared with bevacizumab plus chemotherapy. Ivonescimab is an investigational therapy not presently approved by any regulatory authority other than China's National Medical Products Administration (NMPA). Summit is headquartered in Miami, Florida, and has additional offices in California, New Jersey, the UK, and Ireland. Overview of Role: The Senior Specialist, QA will provide operational leadership and quality oversight for the review, approval and release-readiness of clinical and commercial product batches. The role is responsible for ensuring that batch documentation is complete, accurate, traceable, and compliant with applicable GMP requirements, approved procedures and regulatory commitments before submission to QA for final disposition or QP certification. The person will coordinate batch-release activities across Quality, Manufacturing, Supply Chain, Regulatory Affairs and external manufacturing partners, ensuring that issues are identified, escalated and resolved in a timely manner. The position will also lead process improvements, support inspection readiness and promote high standards of data integrity and Good Documentation Practice across the batch-release process. Key Responsibilities Batch Review and Release Readiness Coordinate the end-to-end QA review of executed batch manufacturing, packaging, testing and release documentation for IMP and Commercial biological batch records. Coordinate the preparation and collation of batch documentation required for final batch disposition or QP certification from internal and external sources. Verify that batch records are complete, accurate, and compliant with approved procedures, specifications and applicable GMP requirements. Confirm that relevant deviations, investigations, change controls, CAPAs, and laboratory results have been appropriately assessed and approved before release. Identify documentation gaps, discrepancies and potential compliance risks, and coordinate their timely resolution. Maintain oversight of batch-release priorities, review status, outstanding actions, and planned release dates. Escalate critical issues or potential delays to Quality leadership and relevant stakeholders. Ensure that batch-release documentation is appropriately archived and readily retrievable electronically. Quality Systems and Compliance: Ensure batch-release activities are performed in accordance with current GMP, Good Documentation Practice, data-integrity principles, and internal procedures. Support the effective operation of quality systems associated with deviations, CAPAs, change controls, document control, and training. Review and approve relevant quality documents, including SOPs, work instructions, forms, checklists, and batch-release procedures. Maintain controlled documentation and ensure that current approved versions are available to relevant personnel. Support periodic reviews of procedures and identify opportunities to strengthen compliance and operational effectiveness. Promote the appropriate use of electronic quality and document management systems. Act as a subject-matter expert for batch documentation, release-readiness and associated document-control processes for all batch release activities. Internal Team Coordination (EU QA) Provide day-to-day leadership and technical guidance to QA batch reviewers and supporting personnel. Plan and allocate batch-review activities according to business priorities, product demand, and release timelines. Monitor team workload, quality metrics, and completion of assigned activities. Develop and deliver training in Good Documentation Practice, batch-record review and relevant quality-system processes. Support onboarding and qualifications of new QA team members. Foster a collaborative, accountable, and continuous-improvement culture within the QA function. External Team Collaboration: Work closely with Manufacturing, Quality Control / CMC, Supply Chain, Regulatory Affairs, Clinical Supply and other relevant functions to support timely batch release. Coordinate with all Summit CMOs, testing laboratories and service providers to obtain missing documents and resolve release-related queries. Communicate batch status, risks, priorities and outstanding actions clearly to internal and external stakeholders. Support changes affecting batch documentation or release processes. Participate in cross-functional meetings concerning batch disposition, documentation, readiness, and supply continuity internally. Inspection Readiness and Continuous Improvement Maintain batch-release processes and supporting records in a continuous state of inspection of readiness. Support regulatory inspections, customer audits, internal audits, and supplier audits. Retrieve and present batch documentation and quality-system records during audits and inspections. Track batch-review metrics, recurring documentation issues, cycle times, and overdue actions. Analyse trends and recommend improvements to increase efficiency, right-first-time performance and compliance. Lead or contribute to Lean and process-optimization initiatives within the batch-release function. Support the implementation and enhancement of electronic quality, document management and reporting systems. Qualifications and Experience Essential Recognized qualification in Quality, Pharmaceutical Science, Life Sciences, Engineering or related discipline. Significant experience in Quality Assurance within a pharmaceutical, biopharmaceutical or similarly regulated manufacturing environment – preferably in Biologic manufacturing, Packaging and Labelling environments. Practical experience reviewing executed batch records and supporting batch disposition or QP certification activities. Knowledge of GMP, Good Documentation Practice, and data-integrity requirements. Experience working with deviations, investigations, CAPAs, and change controls. Experience using electronic quality, document management and other enterprise-systems - systems such as MasterControl, NetSuite, Veeva Vault, TrackWise, SAP or equivalent platforms. Demonstrated ability to coordinate multiple priorities and deliver against critical release timelines. Experience supporting the release of medicinal products or investigational medicinal products. Experience working with contract manufacturing organizations and external testing laboratories Key Competencies Strong attention to detail and documentation accuracy Sound quality and compliance judgement Leadership and team coordination Effective prioritization and workload management Problem-solving and risk-based decision-making Clear communication and stakeholder management Audit and inspection readiness Data integrity and information governance Process improvement and operational efficiency Ability to work independently in a fast-paced environment Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation. Summit does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Summit's Talent Acquisition team at Summit Therapeutics Inc. is an Equal Opportunity Employer and takes pride in creating and maintaining diverse environment. We do not discriminate in recruitment, hiring, training or promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Find Jobs in Switzerland on Arbeitnow

This is a seasonal position with an expected end date of 01/09/2027.The Market Sales Associate provides exceptional guest service across Eataly's various QSR counters ? serving gelato, pastries, coffee, paninis and other Italian treats. The Market Associate also supports with our retail products. Reporting to the Market Manager.Provides service across all QSR countersCompletes food preparation assignments neatly, accurately and in a timely mannerSets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)Ensures all items are dated and following First in First Out (FIFO) standardsPrepares necessary collateral, weighs, labels, packages and serves productsComplies with department policies and quality, health, safety and sanitation standardsOperates a cash register and ensures accuracy of cash drops and authenticity of billsEnsures the sales floor is well maintained and stocked at all timesUtilizes sales techniques to maximize store sales performanceBuilds and maintains relationships with guests Participates in processes and procedures related to the departmentFocuses on details with a firm, clear and highly professional stylePerforms other duties as required or assignedQualificationsOutstanding communication and guest service skillsExperience operating a cash register preferredPrior food service experience preferredHigh school diploma or equivalent preferredSmart Serve CertificationCompensationCompensation for this role is CAD $18.00 hourly, plus tipsThis position has been posted to fill a current vacancyAdditional InformationBenefits and PerksPaid Time OffFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company's policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability). Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds. Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.Company DescriptionEataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme ? but all with the same aim... for our guests to:EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team's product knowledge

A Quick Service Restaurant (QSR) Sales Associate provides exceptional guest service across Eataly's various QSR counters ? serving gelato, pastries, coffee, paninis and other Italian treats. Reports to the QSR Leads and Director of Store Operations.Provides service across all QSR countersCompletes food preparation assignments neatly, accurately and in a timely mannerSets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)Ensures all items are dated and following First in First Out (FIFO) standardsPrepares necessary collateral, weighs, labels, packages and serves productsComplies with department policies and quality, health, safety and sanitation standardsOperates a cash register and ensures accuracy of cash drops and authenticity of billsPerforms other duties as required or assignedQualificationsBarista skills are an assetPrior food service experience preferredOutstanding communication and guest service skillsExperience operating a cash register preferredHigh school diploma or equivalent preferredJob RequirementsAvailability to work onsite with a flexible schedule often including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingAbility to operate equipment such as manual espresso machine, drink blender, juicer and cash registerCompensationCompensation for this role is CAD $17.60-$18.60 hourly, plus tipsThis position has been posted to fill a current vacancyAdditional InformationBenefits and PerksMedical, Dental, Vision InsurancePaid Time OffPaid Parental LeaveRRSPFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Company DescriptionEataly is the world's largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme ? but all with the same aim... for our guests to:EAT authentic Italian food at our restaurants, cafés and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team's product knowledge

Job Overview We?re looking for a UGC Content Creator to join our team and create engaging content for social media. You?ll work closely with us to produce content that connects with audiences and supports our brand?s growth. Responsibilities Create engaging content for social media platforms. Follow creative guidelines provided by our team. Stay up to date with social media trends. Deliver content on a regular schedule. Collaborate with our team to improve results over time. Qualifications Strong knowledge of social media platforms (TikTok, Instagram, YouTube). Comfortable creating video content. Creative mindset and attention to detail. Basic video editing skills. Reliable, organized and able to work independently. No minimum follower count required. What We Offer Competitive pay, plus performance bonuses 50% remote, flexible schedule Training and guidance from our team Experience with a fast-growing tech startup Pay: $17.60-$40.09 per hour Expected hours: No less than 15.0 per week Benefits: Flexible schedule Work Location: In person

KittySpout / DoggySpout is looking for a Social Media Manager to join our team! You will own organic social for both brands end to end across every social channel. You decide what each account is for, who it should bring in and what content grows it. Then you plan it, create it, publish it every day and adjust based on what the numbers tell you. This isn't a role for keeping the lights on: we want someone who will transform our socials and turn them into a super-engaged community that people actually want to be part of. You report to our Influencers & Partnerships Manager and have a designer for bigger creative pieces, but the thinking is yours and you're strong on graphics and short-form video yourself. We are looking for someone with 2+ years running organic social for a DTC or consumer brand, who has personally created and published the content and can show the accounts they grew and the numbers they moved. The mission of this role Own organic social for KittySpout and DoggySpout end to end across all social media channels. Success is accounts that keep growing and reach people who have never heard of us, with content created and published every day that grows an active, engaged community. Who are we? KittySpout is a premium DTC brand selling stainless steel cat water fountains, filters and accessories. We sell across Shopify, Amazon and Chewy, and we're one of the fastest-growing brands in the pet space ? $50M+ in annual revenue and scaling to $100M+. We recently launched DoggySpout, expanding into an entirely new vertical and customer base. We're a 100% remote, lean, senior team that moves fast, and every person here has a massive impact on the business. What is our culture like & who is a good fit? Culture-fit is our #1 factor when hiring! We have a genuine will-to-win. No work is beneath us if it moves us towards our goals. We use creativity to do more with less ? and quickly. We use data to make decisions and live by four core values: Better Everyday ? test a new format, hook or post style every week, keep what works and improve the calendar and reporting along the way. Speed Is King ? get a trend live the day it's spotted, publish on time every day and answer the community within 24 hours. Work Smart ? use AI and tools so your time goes to strategy and creating: batch and schedule posts ahead, let Claude draft hook and caption variations, and automate the Monday report. Overdeliver ? bring new content ideas to the Influencers & Partnerships Manager before being asked, and tell the team fast when something flops and what you're changing. If you want a stress-free corporate 9?5 job, this isn't it. If you want to challenge yourself and shape a fast-growing company, work directly with the founder, and play a big role in scaling it to $100M+... If you want to drive results with a group of passionate, smart, hardworking people, in an environment without politics or corporate chicanery, being hands-on and active ? then you've come to the right place. Outcomes (what success looks like) 90-day targets for each outcome are agreed with you before your start date. Grow the audience on both brands ? follower growth by brand and platform (Instagram, TikTok and Facebook insights) Reach people who have never heard of us ? reach and non-follower reach per post by brand (platform insights) Content people save and share ? saves, shares and engagement rate by brand (platform insights) Publish daily to plan on both brands ? posts published per week per brand vs the content calendar (scheduling tool) An active, responsive community ? c

At BOS Innovations, we are driven by a clear purpose: to deliver exceptional industrial automation solutions that solve real manufacturing challenges and enable our customers to compete at the highest levels. For over 25 years, we?ve partnered with manufacturers across North America, from automotive to energy to advanced industries -providing intelligent automation systems built on precision, reliability, and innovation. Guided by our core values of Truth, Excellence, Work Ethics, and Innovation, we are committed to serving our customers and supporting one another with integrity and accountability. At BOS, people come first. We believe in cultivating an environment where talented individuals grow into inspired professionals of character and competence. Our purpose is not only to deliver great technology, but also to develop great people - fostering collaboration, continuous learning, and professional growth. About the Role We are seeking an Automation Systems Programmer with a strong focus on industrial robot programming to develop, integrate, and commission custom robotic automation solutions. This role involves hands-on robot programming, motion optimization, system integration, and troubleshooting to ensure reliable and efficient machine performance. Working closely with our engineering and project teams, you will develop robotic solutions that meet customer specifications, safety standards, and project timelines. Experience with FANUC robots is preferred, although experience with other industrial robotic platforms is also valued. Location: London, ON Employment Type: Full Time Department: Programming Wage: $40/hr. - $50/hr. RESPONSIBILITIES Robot Programming & Integration Develop, configure, and troubleshoot industrial robot programs for custom automation applications, including material handling, assembly, dispensing, welding, and other robotic processes. Create and optimize robot motion paths, tool configurations, and sequences to achieve required cycle times and operational efficiency. Perform offline robot programming and simulations, including reach studies, collision detection, and cycle-time validation. Configure, test, and validate robot safety functions, including safety zones, interlocks, and robot-specific safety systems. Integrate robots with PLCs, HMIs, sensors, vision systems, and peripheral automation equipment to ensure coordinated system operation. Support robotic system commissioning, debugging, and performance optimization during machine build, FAT, installation, and SAT. Collaborate with mechanical, electrical, and controls teams to resolve integration challenges and improve system performance. Project Collaboration & Documentation Work with project managers, engineering teams, and customers to understand project requirements, timelines, and technical specifications. Identify programming and integration risks, troubleshoot technical issues, and develop effective solutions. Maintain programming documentation, project quality checklists, and FAT/SAT records in accordance with company standards. Participate in design reviews and continuous improvement initiatives to support programming standards and system reliability. This description reflects management?s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. BOS welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Your interest in this opportunity is appreciated. Applicants must be eligible to work in Canada. Only those applicants selected for an interview will be contacted. </p

Requisition ID: 2484 Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our ever-growing team. IMP is able to achieve success through this teamwork mindset. That is why at IMP, you are not defined by your role.Position Overview:Carry out the role of Project Manager for assigned projects with an emphasis on improving throughput using sound industry standard Program Management techniques and practices. The Project Manager is the leader of their assigned project and its project team. In this role, you will be expected to influence positive outcomes on route to meeting overall project, program and company objectives.What You Will Do:Project Management oversight and responsibility for assigned projects Assigned project's initial Point of Contact with internal Matrix departments and external Customer Representatives Lead your Project Team (Matrix reps) to ensure that all members are engaged in meeting the objectives and have good situational awareness of the assigned project responsibilities. Drive issue resolution and facilitate timely escalation as required. Chair internal and external progress review meetings Monitor costs/schedule performance of assigned projects and initiate corrective action as required in meeting budgetary and delivery objectives. Maintain and operate management control systems in accordance with standard Program Management methodologies outlined in Program Management Body of Knowledge (PMBOK).Ensure on-time delivery of all Contract Data Requirements Lists (CDRLs) and responses to customer correspondence for assigned projects Apply effective Risk Management and lessons learned techniques as part of your daily routine including maintaining the Project's risk/lessons learned registers. Prepare reports and correspondence for internal and external distribution. Liaise with functional managers and Project Teams involved with the resolution of problems, preparation of estimates, and status of related tasks on assigned Provide inputs into the Programs RACI to reflect Project Team Members responsibilities Prepare, and as required, update the - Program Management Plan (PMP) including all subordinate project documents, as well as all other PM related Contract Data Requirements Lists (CDRLs). Work with the various customers to increase project throughput and workload potential Complete routine administrative duties as assigned. Other duties as assigned.What You Will Bring:Post Secondary Education ? Aerospace, Mechanical, or Industrial Engineering Degree would be an asset. Advanced Program Management experience in an earned value management (EVM) environment is essential ? must have previous experience managing major programs Extensive experience in the Aerospace Industry or Canadian Forces Aviation field considered an asset. Program Management Professional (PMP) certification would be considered an asset. Strong communication skills (oral and written), must have experience chairing meetings ? will be required to chair internal & external customer meetings and interface with customers and or Government executive level personnel. Advanced computer skills with MS Office Suite, including Project. Must have good problem-solving skills, have the ability to carry out effective impact assessments and mitigation action planning, plus conflict resolution skills. Results DrivenExperienced in and able to apply Risk Management Techniques Good interpersonal skills ? will be required to lead and work within a Project Team environment. This position will not have direct subordinates; however, the incumbent will be responsible for ensuring many personnel across IMP's matrix meet the Project(s) requirements. Some travel required in Canada and USA. Demonstrat

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management and Accounting software. We are a fast growing, dynamic business with a global customer base and team. With team members in the United Kingdom, United States, New Zealand and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. We?re looking for a Customer Support Analyst to join our fast-growing support team. Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our users, on the CRM platform we build, run and support in-house. To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue presented by a user, through your strong aptitude at identifying a problem?s root cause and quickly finding and implementing steps to remediate it. You?re technically minded and take to new systems with ease. Your customer centricity is central to how you excel in the work you do, and supporting and resolving customers brings you as much satisfaction as it does to the users you support. Reporting to the Customer Support Team Leader, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge. This role will primarily support business hours across the Pacific and Mountain time zones. Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine. Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised. Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter. Resolve enquiries efficiently while addressing the core problem to solve for the customer. Adopt a ?First Time Right? mindset to ensure the enquiry is resolved on the spot where possible. Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams. Balance the needs of the business and the customer to prioritise enquiries appropriately. Set realistic and correct expectations with the customer and stakeholders. Flexible and adaptable to the changing needs of our business and customers. Provide consistent and regular updates to our users on any active issues they?re experiencing and help to represent the urgency of the user to internal teams. Meet all SLAs and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around: Customer Satisfaction First Response Rate Average Response Time Escalation/resolution rates Responsiveness to customer enquiries Attention to detail when investigating issues Efficiency when managing multiple priorities Collaboration with other team members (inside support and other business units) Any relevant OKRs that are in place for the team Requirements Essential Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform. Diploma, certificate, or coursework in accounting o

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management and Accounting software. We are a fast growing, dynamic business with a global customer base and team. With team members in the United Kingdom, United States, New Zealand and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. We?re looking for a Customer Support Analyst to join our fast-growing support team. Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our users, on the CRM platform we build, run and support in-house. To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue presented by a user, through your strong aptitude at identifying a problem?s root cause and quickly finding and implementing steps to remediate it. You?re technically minded and take to new systems with ease. Your customer centricity is central to how you excel in the work you do, and supporting and resolving customers brings you as much satisfaction as it does to the users you support. Reporting to the Customer Support Team Leader, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge. This role will primarily support business hours across the Pacific and Mountain time zones. Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine. Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised. Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter. Resolve enquiries efficiently while addressing the core problem to solve for the customer. Adopt a ?First Time Right? mindset to ensure the enquiry is resolved on the spot where possible. Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams. Balance the needs of the business and the customer to prioritise enquiries appropriately. Set realistic and correct expectations with the customer and stakeholders. Flexible and adaptable to the changing needs of our business and customers. Provide consistent and regular updates to our users on any active issues they?re experiencing and help to represent the urgency of the user to internal teams. Meet all SLAs and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around: Customer Satisfaction First Response Rate Average Response Time Escalation/resolution rates Responsiveness to customer enquiries Attention to detail when investigating issues Efficiency when managing multiple priorities Collaboration with other team members (inside support and other business units) Any relevant OKRs that are in place for the team Requirements Essential Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform. Diploma, certificate, or coursework in accounting o

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management and Accounting software. We are a fast growing, dynamic business with a global customer base and team. With team members in the United Kingdom, United States, New Zealand and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices. We?re looking for a Customer Support Analyst to join our fast-growing support team. Reporting to the Customer Support Team Leader, you will be charged with providing exceptional customer service as the first contact point for our users, on the CRM platform we build, run and support in-house. To be successful in this role, you will have minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role. You are an expert at identifying the root issue presented by a user, through your strong aptitude at identifying a problem?s root cause and quickly finding and implementing steps to remediate it. You?re technically minded and take to new systems with ease. Your customer centricity is central to how you excel in the work you do, and supporting and resolving customers brings you as much satisfaction as it does to the users you support. Reporting to the Customer Support Team Leader, the Customer Support Analyst will manage a daily workflow of managing new and open tickets, running screenshares with users to determine next steps on resolutions, and working across the Customer and Support teams to document and share product knowledge. This role will primarily support business hours across the Pacific and Mountain time zones. Respond to inbound live chats and emails within an acceptable timeframe and with a response that is informative, helpful, and genuine. Manage a queue of tickets with competing priorities, to ensure those of most importance are addressed first and receive the right level of support, dependent on the nature of the query raised. Investigate and resolve inbound tickets through the use of outbound phone calls, screen sharing session, live chats or emails back to the original reporter. Resolve enquiries efficiently while addressing the core problem to solve for the customer. Adopt a ?First Time Right? mindset to ensure the enquiry is resolved on the spot where possible. Escalate tickets when appropriate and with all relevant information, to the suitable person/team; whether that be internally within the Support team, externally to a third-party, or across to our development teams. Balance the needs of the business and the customer to prioritise enquiries appropriately. Set realistic and correct expectations with the customer and stakeholders. Flexible and adaptable to the changing needs of our business and customers. Provide consistent and regular updates to our users on any active issues they?re experiencing and help to represent the urgency of the user to internal teams. Meet all SLAs and goal targets set out by your leader, to deliver an exceptional customer service experience, focused around: Customer Satisfaction First Response Rate Average Response Time Escalation/resolution rates Responsiveness to customer enquiries Attention to detail when investigating issues Efficiency when managing multiple priorities Collaboration with other team members (inside support and other business units) Any relevant OKRs that are in place for the team Requirements Essential Minimum 3 years of customer-facing experience, in a customer support/service or help desk role, ideally supporting a SaaS technology platform. Diploma, certificate, or coursework in accounting o

COMPETITION NUMBER 2025532 POSITION TITLE Emergency Medical Technician LOCATION Saint John, NB BARGAINING UNIT Canadian Union of Public Employees STATUS Full time permanent HOURS OF WORK Rotating days, weekends, and statutory holidays. Subject to change due to operational requirements. ANTICIPATED START DATE As soon as possible ANTICIPATED END DATE Not applicable SALARY RANGE As per collective agreement LANGUAGE REQUIREMENT Written and spoken competence in English or French is required. CLOSING DATE This competition will remain open until filled. Imagine a career where, at the end of every day, you know you've made a positive difference in the lives of people who need your help.At Ambulance New Brunswick, our team consists of talented emergency medical dispatchers, primary and advanced care paramedics, emergency medical technicians, and critical care flight nurses. Health care professionals who respond with their best in some of the most difficult situations imaginable.As the provincial ambulance service provider, our dispatchers respond to calls from those in medical distress through the 911 system and send help within seconds. Our paramedics take over from there, responding to approximately 130,000 calls per year and transporting patients to hospital by ambulance. And, each year, our specialized air ambulance crew transfers hundreds of the most critically ill and injured patients to specialized medical centres around the Maritimes and beyond.Salary: As per collective agreement.Duties of Position:Clinical expectations and responsibilities for Emergency Medical Technicians are based on the current Paramedic Association of New Brunswick registration requirements for Emergency Medical Technician as well as Ambulance NB policies, procedures and protocols.Our emergency medical technicians provide transportation and patient care for non-urgent low acuity patients and are expected to maintain and operate ambulances and related equipment in accordance with patient needs and public safety.If you're a new graduate from a post-secondary program in emergency medical technology or have working experience outside the province of New Brunswick, ANB has a standardized process for selecting top candidates to fill Emergency Medical Technician (EMT) positions. Conducted several times a year, the Selection Process consists of a comprehensive assessment to determine your level of qualification to work for our organization. Required Qualifications: You are entitled to work in Canada (Canadian citizenship, permanent resident status or work permit) Must demonstrate the ability to work efficiently as a member of the team and be able to work all shifts as assigned, maintaining a good attendance record Must have a high regard for confidentiality and patient safety High school graduation plus an Emergency Medical Technician program/course Must meet all legislated requirements for Emergency Medical Technician in New Brunswick Must be registered, active Emergency Medical Technician with the Paramedic Association of New Brunswick; If you are not currently registered in New Brunswick, please visit PANB at www.panb.ca Must have a valid New Brunswick Class 4 Driver's Licence (or equivalent) Written & Spoken competency in one of the two official languages (English or French) is required and spoken competency in the other official language is preferred.Additional requirements for your application: Current Resume and Cover Letter A copy of your EMT certificate from a recognized institution Proof of current registration with Paramedic Association of New Brunswick Proof of completion of a Physical Abilities Test (PAT) specific to working as an Emergency Medical Technician within the last 12 months Proof of valid CPR Level C certification issued in the last 12 months Photocopy of front and back of valid Class 4 driver's license (or equivalent) with minimum one year driving experience Driver's abstract; issued within the last 30 day